DELL Precision 7740 Mobile Workstation Laptop User Guide

DELL Precision 7740 Mobile Workstation Laptop User Guide

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Set up your computer

1. Connect the power cable and press the power button
   

2. Follow the instructions on the screen to finish Windows setup:

   • Connect to a network.

   • Sign-in to your Microsoft account or create a new account.

3. Locate Dell apps.

Table 1. Locate Dell apps

| Register your computer

| Dell Help & Support

| **** SupportAssist — Check and update your computer

Chassis

This chapter illustrates the multiple chassis views along with the ports and connectors and also explains the FN hot key combinations.

Topics:

• Front open view
• Left view
• Right view
• Palmrest view
• Back view
• Bottom view
• Hot key definition

Front open view

1. Microphone (Optional)
2. Camera-with shutter (Optional)
3. Camera-status light (Optional)
4. Microphone (Optional)
5. Display
6. Battery status light
7. Speakers

Left view

1. Thunderbolt 3 Type-C port
2. SD Card reader
3. Smartcard reader

Right view

1. Headset port
2. USB 3.1 Gen 1 ports with PowerShare
3. Security cable slot

Palmrest view

1. Power button
2. Keyboard
3. Fingerprint reader (optional)
4. Contactless Card Reader (optional)
5. Touchpad

Back view

1. HDMI port
2. Mini DisplayPort
3. RJ45 Network port
4. USB 3.1 Gen 1 port with PowerShare
5. Power connector port

Bottom view

1. Service tag label
2. Battery door release latch
3. Battery door

Hot key definition

Table 2. Keyboard shortcut keys

unlocked Fn keys.
Fn+F1 – Audio Volume Mute| Temporarily mutes/unmutes the audio. The audio level before muting is returned after unmuting.
Fn+F2 – Audio Volume Down/Decrease| Decreases the audio volume until minimum/off is reached.
Fn+F3 – Audio Volume Up/Increase| Increases the audio volume until maximum is reached.
Fn+F4 – Microphone Mute| Silences the on-board microphone so it cannot record audio. There is an LED on the F4 function key that notifies the user of the state of this feature:

•  LED off = microphone capable of recording audio
•  LED on = microphone muted and unable to record audio

Fn+F6—Scroll lock| Used as Scroll Lock key.
Fn+F8 – LCD and Projector display| Determines video output to LCD and external Video devices when attached and displays present.
Fn+F9 – Search| Mimics the Windows key + F keystroke to open Windows Search dialog box.

Fn+F10 – KB Illumination/Backlight

| Determines the Keyboard Illumination/Backlight brightness level. The hot key cycles through the following brightness states when pressed: Disabled, Dim, Bright. For more detail, see Keyboard Illumination/Backlight section.
Fn+F11 – Print screen| It is used as Print Screen key
Fn+F12 – Insert| It is used as Insert key
Fn+RightCtrl – Context Menu| It is used as Context Menu key. (a.k.a. Right- Click menu)
Fn+Left Cursor—Home| It is used as Home key.
Fn+Right Cursor – End| It is used as End key.
Fn+B – Pause/Break| It is used as Pause/Break key. Specifically, Fn+B = Pause and Fn+Ctrl+B = Break.
Fn+Arrow Key (Up) – Brightness Decrease| Decreases the stepping of LCD brightness for each press until minimum is reached. For details, see the LCD Brightness section.
Fn+Arrow Key (Down) – Brightness Increase| Increases the stepping of LCD brightness for each press until maximum is reached. For details, see the LCD Brightness section.
Fn+Home – Radio On/Off| Toggles all the radios on and off. For example, WLAN, WWAN, and Bluetooth.
Fn+End – Sleep| Puts the system into the ACPI S3 State and does not wake the system.

System specifications

NOTE: Offerings may vary by region. The following specifications are only those required by law to ship with your computer. For more information about the configuration of your computer, go to Help and Support in your Windows operating system and select the option to view information about your computer.

Topics :

• System information
• Processor
• Memory
• Storage
• Media card-reader
• Audio
• Video
• Camera
• Communications
• Ports and connectors
• Contactless smart card
• Display
• Keyboard
• Touchpad
• Battery
• Power adapter
• Dimensions and weight
• Operating system
• Computer environment
• Support policy

System information

Table 3. System information

Processor

NOTE: Processor numbers are not a measure of performance. Processor availability is subject to change and may vary by region/country.

Table 4. Processor specifications

9th Gen Intel I5-9400H (4 core / 8 TH / 2.5 Ghz up to 4.3 GHz / 8 M cache / 45 W)| Integrated Intel UHD 630
9th Gen Intel I7-9750H (6 core / 12 TH / 2.6 Ghz up to 4.5 GHz / 12 M cache / 45 W)| Integrated Intel UHD 630
9th Gen Intel I7-9850H (6 core / 12 TH / 2.6 Ghz up to 4.6 GHz / 12 M cache / 45 W)| Integrated Intel UHD 630
9th Gen Intel I9-9880H (8 core / 16 TH / 2.3 GHz up to 4.8 GHz / 16 M cache / 45 W)| Integrated Intel UHD 630
9th Gen Intel I9-9980HK (8 core / 16 TH / 2.4 GHz up to 5.0 GHz / 16 M cache / 45 W)| Integrated Intel UHD 630
9th Gen Intel Xeon E-2276M (6 core / 12 TH / 2.8 GHz up to 4.7 GHz / 12 M cache / 45 W)| Integrated Intel UHD P630
9th Gen Intel Xeon E-2286M (8 core / 16 TH / 2.4 Ghz up to 5.0 GHz / 16 M cache / 45 W)| Integrated Intel UHD P630

Memory

Table 5. Memory specifications

•  8 GB – 1 x 8 GB
•  16 GB – 1 x 16 GB
•  16 GB – 2 x 8 GB
•  32 GB – 1 x 32 GB
•   32 GB – 2 x 16 GB
•  32 GB – 4 x 8 GB
•  64 GB – 4 x 16 GB
•  64 GB – 2 x 32 GB
•  128 GB – 4 x 32 GB

Type| DDR4 SDRAM ECC and Non-ECC memory
Speed|

•  2666 MHz
•  3200 MHz

Table 6. Memory population rules

Location of channel A, B, C, D:

1. B and D under Keyboard– Slot B close to touchpad and Slot D close to LCD
2. A and C under Base– Slot C close to rear Input/Output and Slot A close to the battery

Storage

Table 7. Storage specifications

Type| Form factor| Interface| Security option| Capacity
---|---|---|---|---
Four Solid-State Drive (SSD)| M.2 2280|

•  PCIe 4×4 NVMe, Up to 32 Gbps

| SED|

•  Up to 512 GB
•  Up to 2 TB

One 2.5″ Hard-Disk Drive (HHD) with 4 cell battery only| Approximately (2.760 x 3.959 x 0.374 inches)| SATA AHCI, Up to 6 Gbps| SED FIPS| Up to 2 TB

NOTE: Slot 4: SATA; Slot 3, 5, 6: PCIe. Please note that the slots are marked against there respective slots in the system.

Media card-reader

Table 8. Media-card reader specifications

•  SD
•  SDHC
•  SDXC

Audio

Table 9. Audio specifications

•  Universal audio jack
•  Stereo headphone
•  Stereo headset
•  Stereo line in
•  Microphone in
•  Stereo line out

Video

Table 10. Video specifications

Controller| Type| CPU

Dependency

| Graphics memory type| Capacity| External display support| Maximum resolution
---|---|---|---|---|---|---
Intel UHD Graphics 630| UMA|

•  Intel Core Processor i5
•  Intel Core Processor i7
•  Intel Core Processor i9

| Integrated| Shared system memory| mDP/HDMI/ Type-C| 4096×2304
Intel UHD Graphics P630| UMA| Intel Xeon| Integrated| Shared system memory| mDP/HDMI/ Type-C| 4096×2304
NVIDIA Quadro| Discrete| NA| GDDR6| 6 GB| mDP/HDMI/Type-| Max Digital:
RTX3000|  |  |  |  | C|

•  Single

 |  |  |  |  |  | DisplayPort 1.4
 |  |  |  |  |  | – 7680 x 4320
 |  |  |  |  |  | (8k) @ 30 Hz
 |  |  |  |  |  | (mDP/type-c
 |  |  |  |  |  | to DP)
 |  |  |  |  |  |

•  Dual

 |  |  |  |  |  | DisplayPort 1.4
 |  |  |  |  |  | – 7680 x 4320
 |  |  |  |  |  | (8k) @ 60 Hz
 |  |  |  |  |  | (mDP/type-c
 |  |  |  |  |  | to DP)
 |  |  |  |  |  |

•  HDMI 2.0,

 |  |  |  |  |  | 4096×2160
 |  |  |  |  |  | (4K)@60hz
NVIDIA Quadro| Discrete| NA| GDDR6| 8 GB| mDP/HDMI/Type-| Max Digital:
RTX4000|  |  |  |  | C|

•  Single

 |  |  |  |  |  | DisplayPort 1.4
 |  |  |  |  |  | – 7680 x 4320
 |  |  |  |  |  | (8k) @ 30 Hz
 |  |  |  |  |  | (mDP/type-c
 |  |  |  |  |  | to DP)
 |  |  |  |  |  |

•  Dual

 |  |  |  |  |  | DisplayPort 1.4
 |  |  |  |  |  | – 7680 x 4320
 |  |  |  |  |  | (8k) @ 60 Hz
 |  |  |  |  |  | (mDP/type-c
 |  |  |  |  |  | to DP)
 |  |  |  |  |  |

•  HDMI 2.0,

 |  |  |  |  |  | 4096×2160
 |  |  |  |  |  | (4K)@60hz
NVIDIA Quadro| Discrete| NA| GDDR6| 16 GB| mDP/HDMI/Type-| Max Digital:
RTX5000|  |  |  |  | C|

•  Single

 |  |  |  |  |  | DisplayPort 1.4
 |  |  |  |  |  | – 7680 x 4320
 |  |  |  |  |  | (8k) @ 30 Hz
 |  |  |  |  |  | (mDP/type-c
 |  |  |  |  |  | to DP)
 |  |  |  |  |  |

•  Dual

 |  |  |  |  |  | DisplayPort 1.4
 |  |  |  |  |  | – 7680 x 4320
 |  |  |  |  |  | (8k) @ 60 Hz
 |  |  |  |  |  | (mDP/type-c
 |  |  |  |  |  | to DP)
 |  |  |  |  |  |

•  HDMI 2.0,

 |  |  |  |  |  | 4096×2160
 |  |  |  |  |  | (4K)@60hz
Radeon Pro| Discrete| NA| GDDR5| 4 GB| HDMI/mDP/USB-|

•  Single

WX 3200|  |  |  |  | C| DisplayPort 1.4
 |  |  |  |  |  | – 7680 x 4320
 |  |  |  |  |  | (8k) @ 30 Hz
 |  |  |  |  |  |

•  Dual

 |  |  |  |  |  | DisplayPort 1.4
 |  |  |  |  |  | – 7680 x 4320
 |  |  |  |  |  | (8k) @ 60 Hz
 |  |  |  |  |  |

•  HDMI 2.0 –

 |  |  |  |  |  | 4096 x 2160
 |  |  |  |  |  | (4K) @ 60 Hz
Radeon Pro| Discrete| NA| GDDR5| 8 GB| HDMI/mDP/ USB-|

•  Single

WX7130|  |  |  |  | C| DisplayPort 1.4
 |  |  |  |  |  | – 7680 x 4320
 |  |  |  |  | (8k) @ 30 Hz
 |  |  |  |  |

•  Dual

 |  |  |  |  | DisplayPort 1.4
 |  |  |  |  | – 7680 x 4320
 |  |  |  |  | (8k) @ 60 Hz
 |  |  |  |  |

•  HDMI 2.0 –

 |  |  |  |  | 4096 x 2160
 |  |  |  |  | (4K) @ 60 Hz.

Camera

Table 11. Camera specifications

•   Still image: 0.92 megapixels
•   Video: 1280×720 at 30 fps

Infrared camera (optional on FHD non-touch):

•  Still image: 0.30 megapixels
•  Video: 340×340 at 60 fps

Diagonal viewing angle|

•  Camera – 86.7 degrees

 |

•  Infrared camera – 70 degrees

Communications

Table 12. Communications

with Intel Remote Wake UP and PXE
Wireless|

•  Wi-Fi 802.11n/ac via M.2
•  Bluetooth

Ports and connectors

Table 13. Ports and connectors

•  Headset port
•  Noise reduction array microphones
•  Microphone (Optional)

Video|

•  Mini DisplayPort 1.4
•  HDMI 2.0

NOTE: For the systems with DisplayPort 1.4 HBR3 is applicable, and HBR2 for every system that has DisplayPort 1.2.

Network adapter| One RJ-45 connector
Thunderbolt| Two thunderbolt 3 Type-C ports

Contactless smart card

Table 14. Contactless smartcard

Title| Description| Dell ControlVault 3 Contactless Smartcard reader with NFC
---|---|---
Felica Card Support| Reader and software capable of supporting Felica contactless cards| Yes
Prox (Proximity) (125kHz) Card support| Reader and software capable

of supporting Prox/Proximity/125kHz contactless cards

| No
ISO 14443 Type A Card Support| Reader and software capable of supporting ISO 14443 Type A contactless cards| Yes
ISO 14443 Type B Card Support| Reader and software capable of supporting ISO 14443 Type B contactless cards| Yes
ISO/IEC 21481| Reader and software capable of supporting ISO/IEC 21481 compliant contactless cards and tokens| Yes
ISO/IEC 18092| Reader and software capable of supporting ISO/IEC 21481 compliant contactless cards and tokens| Yes
ISO 15693 Card Support| Reader and software capable of supporting ISO15693 contactless cards| Yes
NFC Tag Support| Supports reading and processing of NFC compliant tag information| Yes
NFC Reader Mode| Support for NFC Forum Defined Reader mode| Yes
NFC Writer Mode| Support for NFC Forum Defined Writer mode| Yes
NFC Peer-to-Peer Mode| Support for NFC Forum Defined Peer to Peer mode| Yes
EMVCo Compliant| Compliant with EMVCO smartcard standards as posted to www.emvco.com| Yes
EMVCo Certified| Formally certified based on EMVCO smartcard standards| Yes
NFC Proximity OS Interface| Enumerates NFP (Near Field Proximity) device for OS to utilize| Yes
PC/SC OS interface| Personal Computer/Smart Card specification for integration of hardware readers into personal computer environments| Yes
CCID driver compliance| Common driver support for Integrated Circuit Card Interface Device for OS level drivers| Yes
Windows Certified| Device certified by Microsoft WHCK| Yes
Dell ControlVault support| Device connects to Dell ControlVault for usage and processing| Yes

NOTE: 125 Khz proximity cards are not supported.

Table 15. Supported cards

Display

Table 16. Display specifications

•  17.3 in. HD+ TN 1600×900 AG non-touch, No Mic, 60% color gamut
•  17.3 in. HD+ TN 1600×900 AG non-touch, Mic, 60% color gamut
•  17.3 in. HD+ TN 1600×900 AG non-touch, Cam/Mic, 60% color gamut
•  17.3 in. UltraSharp FHD WVA 1920×1080 AG, NT, No Mic, w/Prem Panel Guar 72% color gamut
•  17.3 in. UltraSharp FHD WVA 1920×1080 AG, NT, Mic, w/ Prem Panel Guar 72% color gamut
•  17.3 in. UltraSharp FHD WVA 1920×1080 AG, NT, Cam/ Mic, w/Prem Panel Guar 72% color gamut
•  17.3 in. UltraSharp FHD WVA 1920×1080 AG, NT, No WWAN, IR Cam/Mic, w/Prem Panel Guar 72% color gamut
•  17.3 in. UltraSharp UHD WVA 3840×2160 AG NT, No WWAN, Cam/Mic, w/Prem Panel Guar 100% Adobe color gamut

Luminance/Brightness (typical)|

•  220 nits (HD+ 60% color gamut )
•  300 nits (FHD 72% color gamut )
•  400 nits (UHD Adobe 100% color gamut)

Height (Active area)|

•  HD+ – 214.92 mm (8.46 in.)
•  FHD – 214.81 mm (8.46 in.)
•  UHD – 214.94 mm (8.46 in.)

Width (Active area)|

•  HD+ – 382.08 mm (15.04 in.)
•  FHD – 381.89 mm (15.04 in.)
•  UHD – 382.12 mm (15.04 in.)

Diagonal|

•  HD+ – 438.38 mm (17.30 in.)
•  FHD – 438.16 mm (17.30 in.)
•  UHD – 438.42 mm (17.30 in.)

Megapixels|

•  HD+ – 1.44
•  FHD – 2.07
•  UHD – 8.29

Pixels Per Inch (PPI)|

•  HD+ – 106
•  FHD – 127
•  UHD – 255

Contrast ratio|

•  HD+ – 500:1
•  FHD – 700:1
•  UHD – 1000:1

Refresh rate| 60 Hz
Horizontal viewing angle (min)|

•  HD+ – 40/40 degrees
•  FHD – 80/80 degrees
•  UHD – 80/80 degrees

Vertical viewing angle (min)|

•  HD+ – 10/30 degrees
•  FHD – 80/80 degrees
•  UHD – 80/80 degrees

Pixel pitch|

•  HD+ – 0.2388 mm
•  FHD – 0.1989 mm
•  UHD – 0.0995 mm

Power consumption (max)|

•  4.4 W (HD+ 60% color gamut )
•  8 W (FHD 72% color gamut )
•  14 W (UHD Adobe 100% color gamut)

Keyboard

Table 17. Keyboard specifications

•  103 (U.S. and Canada)
•  104 (Europe)
•  106 (Brazil)
•  107 (Japan)

Size| Full sized

•  X= 19.00 mm key pitch
•  Y= 19.00 mm key pitch

Backlit keyboard| Optional
Layout| QWERTY/AZERTY/Kanji

Touchpad

Table 18. Touchpad specifications

•  Horizontal: 1048
•  Vertical: 984

Dimensions|

•  Width: 3.92 inches (99.50 mm )
•  Height: 2.09 inches (53 mm)

Multi-touch| Configurable single finger and multi-finger gestures

NOTE: For more information about touchpad gestures for Windows 10, see the knowledge base article 4027871

Battery

Table 19. Battery

•  64 WHr Lithium ion Polymer 4 cell battery with ExpressCharge
•  97 WHr Lithium ion Polymer 6 cell battery with ExpressCharge
•  97 WHr Lithium ion Polymer 6 cell battery with three year warranty

Dimension|

1.  64 WHr “smart” lithium-ion
   •  Length – 222.40 mm (8.76 in)
   •  Width – 73.80 mm (2.90 in)
   •  Height – 11.15 mm (0.44 in)
   •  Weight – 298.00 g
2.   97 WHr “smart” lithium-ion
   •  Length – 332.00 mm (13.07 in)
   •  Width – 73.80 mm (2.90 in)
   •  Height – 11.15 mm (0.439 in)
   •  Weight – 445.00 g

Weight (maximum)|

•  64 WHr – 2.98 kg (0.66 lb)
•  97 WHr – 4.45 kg (0.98 lb)

Voltage|

•  64 WHr – 7.8 VDC
•  97 WHr – 11.4 VDC

Life span| 300 discharge/recharge cycles
Charging time when the computer is off (approximate)| 4 hours
Operating time| Varies depending on operating conditions and can significantly reduce under certain power-intensive conditions
Temperature range: Operating| 0°C to 35°C (32°F to 95°F)
Temperature range: Storage| -40°C to 65°C (-40°F to 149°F)
Coin-cell battery| ML1220

Power adapter

Table 20. Power adapter specifications

Dimensions and weight

Table 21. Dimensions and weight

mm)
Width| 16.31 inches (414.20 mm)
Depth| 10.78 inches (273.7 mm)
Weight| Starting 6.81 lbs (3.09 kg)

Operating system

•  Windows 10 Home (64 bit)

 |

•  Windows 10 Professional (64 bit)
•  Windows 10 Pro for Workstations (64 bit)
•  Ubuntu 18.04 LTS (64bit)
•  Red Hat Linux Enterprise 8.0

Computer environment

Airborne contaminant level: G1 as defined by ISA-S71.04-1985

Table 23. Computer environment

NOTE: Maximum dew point temperature = 33°C
Vibration (maximum)| 0.26 GRMS| 1.37 GRMS
Shock (maximum)| 105 G †| 40 G‡
Altitude (maximum)| -15.2 m to 3048 m (-50 ft to 10,000 ft)| -15.2 m to 10,668 m (-50 ft to 35,000 ft)

• Measured using a random vibration spectrum that simulates user environment.
• Measured using a 2 ms half-sine pulse when the hard drive is in use.
• Measured using a 2 ms half-sine pulse when the hard-drive head is in parked position.

Support policy

For more information on support policy, see the knowledge base articles PNP181418, PNP43920 and PNP179097.

This chapter details the supported operating systems along with instructions on how to install the drivers.

Topics:

• Operating system
• Downloading Windows drivers
• Identifying Windows 10 OS version

Software

Operating system

Table 24. Operating system

•  Windows 10 Home (64 bit)
•  Windows 10 Professional (64 bit)
•  Windows 10 Pro for Workstations (64 bit)
•  Ubuntu 18.04 LTS (64bit)
•  Red Hat Linux Enterprise 8.0

Downloading Windows drivers

1. Turn on the .

2. Go to Dell.com/support.

3. Click Product Support, enter the Service Tag of your , and then click Submit.
   NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your model.

4. Click Drivers and Downloads.

5. Select the operating system installed on your .

6. Scroll down the page and select the driver to install.

7. Click Download File to download the driver for your .

8. After the download is complete, navigate to the folder where you saved the driver file.

9. Double-click the driver file icon and follow the instructions on the screen.

Identifying Windows 10 OS version

Run dialog box with the Windows Key + R keyboard shortcut. Once that box shows up, enter winver (it stands for Windows version).

Table 25. Identifying Windows 10 OS version

Getting help

Topics:

•  Contacting Dell

Contacting Dell

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1. Go to Dell.com/support.
2. Select your support category.
3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4. Select the appropriate service or support link based on your need.

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