drive UltraFold Auto Folding Mobility Scooter Instructions
- June 10, 2024
- Drive
Table of Contents
UltraFold Auto Folding Mobility Scooter
Product Description
The UltraFold Auto Folding Scooter is a mobility device designed
for individuals who require assistance with their daily activities.
The scooter is intended for use by individuals who are able to sit
upright without assistance from another person, have sufficient
upper body strength to control the scooter, and have the cognitive
ability to understand and follow instructions.
Environment
The UltraFold Auto Folding Scooter is intended for indoor and
outdoor use on flat surfaces such as sidewalks, shopping centers,
and other public areas.
Product Overview
The scooter has a maximum weight capacity of 300 lbs and can travel
up to 13.7 miles on a single charge. The scooter features an
automatic folding mechanism that allows the user to easily fold and
unfold the scooter in seconds, making it convenient for storage and
transportation. The control panel features easy-to-use buttons for
acceleration, braking, and speed adjustment.
Product Usage Instructions
Before operating the UltraFold Auto Folding Scooter, read the user
manual carefully and ensure that you understand all safety
information, warnings, and operational limits. Follow these
instructions for safe and optimal use of the scooter:
Charging & Preparing for Use
1. Charge the battery fully before using the scooter for the first
time or after a long period of storage. 2. Connect the charger to
the charging port located at the rear of the scooter. 3. Allow the
battery to charge completely before disconnecting the charger. 4.
To turn on the scooter, press the red power button located on the
control panel.
Folding & Unfolding
1. To fold the scooter, ensure that the power is turned off and
that the handlebar is in the lowest position. 2. Press and hold the
folding button located on the rear fender until the scooter begins
to fold automatically. 3. Once the scooter is folded, secure the
latch located on the rear fender. 4. To unfold the scooter, release
the latch and press and hold the unfolding button until the scooter
is fully unfolded.
Transferring Users
1. Always turn off the power before transferring users. 2. To
transfer users, ensure that the brakes are engaged and the scooter
is on a flat surface. 3. Assist the user in standing and turning to
face away from the scooter. 4. Lower the armrests and assist the
user in sitting on the seat. 5. Raise the armrests and ensure that
the user is seated securely before turning on the power.
Operation of the Scooter
1. Always wear appropriate safety gear, including a helmet, when
using the scooter. 2. Use the control panel to adjust the speed of
the scooter and to apply the brakes when necessary. 3. Avoid steep
inclines and rough terrain as these can affect the performance of
the scooter. 4. When encountering obstacles such as steps or curbs,
approach them slowly and at a right angle. 5. Always keep both
hands on the handlebar while operating the scooter.
Cleaning & Maintenance
1. Regularly clean the scooter with a damp cloth and mild
detergent. 2. Ensure that all moving parts are well lubricated and
that the tires are properly inflated. 3. Store the scooter in a dry
and secure location when not in use. 4. Follow the maintenance
schedule outlined in the user manual to ensure safe and optimal
performance of the scooter. By following these instructions, you
can safely and easily operate your UltraFold Auto Folding Scooter
for years to come.
UltraFold Auto Folding Scooter
Instructions for use
2
CONTENTS
1. INTRODUCTION
4
2. CONTACT INFORMATION
4
3. PRODUCT DESCRIPTION
5
3.1 Environment
5
3.2 Intended User Group
5
3.3 Intended Use
5
3.4 Indications
5
3.5 Product Overview
6
4. SAFETY
7
4.1 Warnings & Cautions
7
4.2 Risk Assessment
7
4.3 Contraindications
7
4.4 Scooter Loading
8
4.5 Training
8
4.6 General Warnings
8
5. TRANSPORT & STORAGE
10
6. SYMBOL DEFINITION
12
7. PARTS IDENTIFICATION
14
8. CHARGING & PREPARING FOR USE
15
8.1 Charging the Battery
15
8.2 Folding & Unfolding
17
8.3 Transferring Users
19
8.4 Handlebar Height Adjustment
19
8.5 Checking the Scooter
19
9. OPERATION OF THE SCOOTER
20
9.1 Operational Limits
20
9.2 Control Panel
20
9.3 Battery Gauge
22
9.4 Driving & Braking
23
9.5 Steps, Kerbs & Fixed Obstacles
25
9.6 Inclines
26
9.7 Outdoor Operation & Inclement Weather Precautions
27
10. CLEANING
28
11. MAINTENANCE & SERVICING
29
11.1 General Guidelines
29
11.2 Battery Care & Maintenance
30
11.3 Fault Finding
31
12. DISPOSAL OF PARTS
32
13. ELECTROMAGNETIC COMPATIBILITY (EMC)
33
14. SPECIFICATION
34
14.1 Scooter Data
34
14.2 Electrical Data
35
15. WARRANTY
36
16. NOTES
37
17. QUICK START GUIDE
38
18. MAINTENANCE RECORD CHART
39
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1. INTRODUCTION
Thank you for purchasing this product. These instructions for use should be read carefully and understood before operating the scooter. Improper use or unfamiliarity of the scooter may result in harm, injury or traffic accidents. A repair maintenance record chart and quick start guide are also included at the back. Keep this manual with the scooter, or in a safe place.
Contact your dealer or check our website for the latest version of this
document. Users with visual, reading or cognitive disabilities should seek
advice from a professional care provider for an appropriate format. If this is
not viable, users should contact their provider or dealer. If you have any
questions concerning the operation or maintenance of the scooter, contact your
provider.
2. CONTACT INFORMATION
For assistance in setting up, using, maintaining your scooter, to report
unexpected operation or for any service, warranty, sales or customer service
information regarding this product, please contact your provider. If in doubt,
contact Drive DeVilbiss Healthcare Ltd. at the following address:
Drive DeVilbiss Healthcare Ltd. Holmfield, Halifax West Yorkshire HX2 9TN
United Kingdom
Contact your distributor for safety notices and product recalls. Provide a
product description with all recall notices, including the name, make, model
and any distinguishing features, batch, or serial numbers. The serial code for
the scooter can be found at the front of the scooter base.
Any serious incident that has occurred in relation to the device should be reported to the manufacturer and the MHRA or competent authority of your Member State. Please quote the product serial code on all correspondence.
Service & Maintenance
Customer Service
Tel: +44 (0)1422 233136
Tel: +44 (0)845 0600 333
Spares email:[email protected]
|
www.drivedevilbiss.co.uk
For Service & Support outside the United Kingdom, please contact the local distribution company from where this equipment was purchased. Failure to do so may result in the product warranty becoming void.
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3. PRODUCT DESCRIPTION
3.1 Environment The UltraFold Auto Folding Scooter can be used in both indoor
and outdoor environments, where appropriate. The UltraFold Auto Folding
Scooter can be used on flat, even path surfaces, however the user should avoid
grass, gravel, gradients greater than 6° and motorised roads. Additional care
should be taken to avoid inclement weather and wet surfaces. 3.2 Intended User
Group The UltraFold Auto Folding Scooter is intended for a single user of
weight up to 115 kg (18st). The intended user group for this device is any
mobility restricted individual that requires assistance with transport. The
patient / occupant is the only intended operator. Professional users and lay
users are intended operators of the scooter. Users must be both mentally and
physically capable of operating the device with minimal risk of injury to
themselves.
3.3 Intended Use The intended use of the scooter is to transport an end user
with restricted mobility, as defined in section 3.2. The scooter is intended
to support a single occupant. A risk assessment must always be performed on
the suitability of the user to the scooter and any ancillary accessories.
3.4 Indications To provide transport mobility to an end user with restricted
mobility.
5
3.5 Product Overview This product has been designed to provide a comfortable
and secure solution for users who have difficulty walking long distances and
are capable of operating a compact mobility scooter. The product is a class A
scooter (under EN 12184:2014), class I medical device and class 2 invalid
carriage (under The Use of Invalid Carriages on Highways Regulations 1988). As
a Class A scooter, this scooter is compact, manoeuvrable and intended
primarily for indoor use. The rated slope is 6°. For specific guidance with
outdoor use, see section 9.7. This Owner’s Manual is composed from the product
design and specifications at the time of publication. As designs change, some
illustrations and pictures in the manual may not correspond to the scooter
that you purchased. We reserve the right to make design modifications.
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4. SAFETY
4.1 Warnings & Cautions
Warning
Warnings in this user manual highlight potential hazards that if disregarded could lead to injury or death.
Caution
Cautions in this user manual highlight potential hazards that if disregarded could lead to equipment damage or failure.
4.2 Risk Assessment
Before using the scooter, a risk assessment must be performed by a competent individual to ensure the safe use of the scooter on a user-by-user basis. It is the responsibility of users and carers to determine that they are both mentally and physically capable of operating the scooter with minimal risk of injury to themselves or others.
The risk assessment should include, but not be limited to:
· Entrapment · Falling out of the scooter · Small adults (and children) ·
Individuals who lack capacity · Users with visual, reading or cognitive
disabilities · Very active occupants · Unauthorised people with access to the
scooter
4.3 Contraindications
· The end user exceeds maximum weight capacity indicated in section 4.4 · The
end user has postural support needs · Inability to safely guide a power
mobility device · Inadequate cognitive function, judgment, vision, motor
coordination or
the presence of a sufficiently serious spatial neglect, to preclude with
reasonable certainty, safe operation of the device
Other contraindications may be relevant which are specific to an individual
and / or care environment.
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4.4 Scooter Loading
The maximum user weight of the scooter is: 115 kg (18 stone)
Maximum user weight is the sum of the user mass and the mass of ancillary
attachments or accessories. Exceeding the maximum weight capacity will void
your warranty. Drive DeVilbiss Healthcare Ltd will not be held responsible for
injury and / or damages resulting from failure to observe weight capacities.
· The maximum load is for the scooter to be occupied by one person only.
Additional weight could damage components or destabilise the scooter,
potentially causing injury.
· The scooter may only be used to transport one person at a time. It should
not be used for climbing. The backrest is not designed to support an entire
person’s body weight — risk of collapse, entrapment.
Warning · The scooter is not a toy. Children should not be allowed to play
near or operate the scooter, as they are at risk of harm.
4.5 Training
All individuals operating the scooter are to be suitably familiar with the
functionality and limitations prior to use. It is the responsibility of the
user to ensure they are suitably trained to use the scooter and any associated
parts safely and correctly. Every effort should be made to resolve
deficiencies and should include consideration of retraining, falls prevention
and equipment alterations and modifications.
If these instructions for use are not deemed sufficient and the need for
training is required, please contact your dealer or Drive DeVilbiss Healthcare
Ltd (see section 2) who can discuss training options with you.
4.6 General Warnings
· Do not use a damaged or badly worn scooter — risk of harm.
· This device is a small four-wheel scooter, designed mainly
for indoor use. Extreme care should be taken when
cornering and negotiating drops, obstacles and gradients.
· Under no circumstances should the scooter be used as a
Warning
seat in a motor vehicle.
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· The scooter is to be installed and put into service following the
information provided in these instructions for use. Any serious incident that
has occurred in relation to the device should be reported to the dealer and
manufacturer.
· Avoid unnecessary movement of the scooter. · The scooter is designed for
occupants who weigh less than
115 kg; overloading may put the user at risk of falling or entrapment. · Do
not touch any exposed contacts or connectors while using the product or while
in contact with other individuals. · Misused electrical equipment can be
hazardous. · Only manufacturer approved parts, specified for the UltraFold
scooter, should be used. Accessories that have not been approved or designed
for use with the scooter are not to be used a hazard could be introduced due
to product combination incompatibility. If in doubt, contact Drive DeVilbiss
Healthcare Ltd · Do not remove the anti-tip wheels or transit wheels.
Modification of the scooter, its parts or features is not allowed without the
permission of Drive DeVilbiss Healthcare Ltd a hazard could be introduced.
Warning · The scooter is electrically operated, so should not be used in
oxygen-rich environments, in the presence of flammable gases, sources of heat
or naked flames risk of explosion / fire. Damaged or worn upholstery
increases the risk of fire hazard, and should be replaced immediately. ·
Individuals unable to drive the scooter without assistance or supervision must
not use the scooter without such supervision. Unsupervised use of the scooter
must be avoided if there is any doubt about the ability of an individual to
operate it safely. · If the scooter is to be used by a disabled person living
on their own, then a communication device (e.g. personal alarm system) shall
be installed in the area of use, so that users can summon assistance in the
event of an emergency. · If children, adults with learning difficulties or
pets pose a potential risk of tampering with the scooter, its suitability for
use is to be considered during the initial user / product risk assessment.
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5. TRANSPORT & STORAGE
Environmental conditions for transport and storage:
Ambient temperature: -20°C to +45°C
These conditions should be followed when transporting or storing the scooter:
· The scooter should be stored fully folded, on a flat and level floor. ·
Always fully charge, then remove the battery prior to long-term storage. · The
scooter should be stored in clean and dry conditions. Cover to protect
from fluid ingress, dirt, dust, extreme temperatures etc. · Scooters should
not be stored on their side, on their backs, or stacked
atop each other. · When transporting scooters by vehicle, they should be
securely stowed
in the back of a van, truck, or trunk of a car. Adjustable parts should be
removed or properly secured during transport. · The battery must not be left
at high temperatures (+45°C or more). · Keep the keys and instructions for use
with the scooter or in a safe place.
This vehicle is suitable for land and air transport. The UltraFold Auto
Folding Scooter comes with a lithium battery pack, which may require special
packaging provisions in line with IATA or UN Guidelines.
Note: When using public transportation, contact your carrier’s ticket counter
in advance to determine their specific requirements. You may also need to
remove the battery when stowed away. See this section for details on how to do
this.
If your scooter is stored for a prolonged period, flat spots may develop in
the wheels, causing an uneven sensation when driving. This should work itself
out over time. Drive DeVilbiss Healthcare Ltd suggest placing a sturdy
platform under the frame to lift the wheels off the ground, and take weight
off the wheels during storage. If you notice flat spots after continued use,
replace the scooter wheels immediately.
Caution
· Always lift your scooter by the frame. Do not attempt to lift by any
removable parts (e.g. seat or body shrouds).
· Infrequently charged batteries, or batteries stored without a full charge
are susceptible to permanent damage, causing unreliable performance from your
scooter.
· Avoid placing the scooter in direct sunlight — this could damage the
electrical system and / or cause label fading.
· Remove the key from an unattended scooter.
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· Improper storage of your scooter may result in permanent
damage to the frame and electronics.
· Do not sit on the scooter while in a moving vehicle.
· To prevent the risk of cross infection, prior to removal,
transport or storage, ensure the scooter has been cleaned
and disinfected in line with section 10 of these instructions
Warning
for use. Ensure that disposable gloves are used for all decontamination activities and that they are then discarded
appropriately, unless the scooter and ancillary parts have
been suitably cleaned and disinfected.
The procedure below shows how to fold up the scooter and disconnect the battery for transportation. This should be done by competent persons, such as approved service engineers:
1. Switch the scooter on and off. Remove the key and exit the scooter. Remove
the battery compartment lid with a flat head screwdriver (or similar such as a
key). If required, remove the battery pack from the battery void and place
beside the scooter, but do not disconnect the battery.
2. Press the red FOLD button to fold the scooter. Alternatively, on the
remote, press and hold the red button for 4 seconds and then press the green
button. If this does not function switch the scooter on and off with the key.
3. Separate the blue and black connectors to disconnect the battery from the
scooter.
4. Once your journey is complete, please refer to section 17, QUICK START
GUIDE for instructions on how to set up your scooter after transportation.
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6. SYMBOL DEFINITION
The following symbols are found on this scooter:
Symbol
Description
Warning
Beware of potential hazard
Caution
Beware of potential product damage
Refer to instructions for use – Recommended
Failure to read the instructions for use could introduce a hazard
Refer to instructions for use – Mandatory
Failure to read the instructions for use could introduce a hazard
MD
Medical Device
Safe working load
!
2
Do not create a stack of more than 2 boxes
Fragile, handle with care
Use no hooks
This way up
12
Symbol
REF
QTY
Description Serial number Product code
Model Number Quantity UK Responsible person Authorised EU Representative
Manufacturer
Date of manufacture Importer Distributor W.E.E.E Label – Found on individual
parts of electrical system
(Waste Electrical and Electronic Equipment) Refer to section 13)
Keep away from rain Beware of trapping points
This device must not be used as a seat in a motor vehicle. 13
7. PARTS IDENTIFICATION
Seat backrest Armrest
Battery compartment Charging socket
Tiller pod Tiller adjustment
knob
Lights
Transit wheel
Green light (used to UNFOLD scooter)
Red light (used to FOLD scooter) 14
8. CHARGING & PREPARING FOR USE
· Before preparing the scooter, ensure these instructions
have been read and fully understood.
· Prepare the scooter indoors before exposing in wet
conditions risk of electric shock.
· Only competent persons are to prepare the scooter for
Warning
use. If in doubt, contact your dealer or Drive DeVilbiss Healthcare Ltd.
· Ensure a risk assessment in line with local health and safety
policy is undertaken to ensure that staff are not put at risk
when performing assembly activities.
8.1 Charging the Battery
Before you first use your scooter, remove the battery from the packaging and charge it for 24 hours. To charge your scooter, position the front of the unit next to a standard electrical outlet. Plug the charger into the scooter, and then into the electrical outlet. When the batteries are fully charged, remove the charger from the scooter. The location of the charging socket is shown in the photo above.
· Do not open the battery.
· Do not connect an extension cord to the battery charger.
· Keep metal objects away from the battery terminals; electric
shock may occur.
· Ensure the charging cable is not under excessive tension
to avoid cable damage — damaged cables can create an
electrocution / fire risk.
· Ensure the battery is not exposed to direct sunlight or a
Warning
secondary heat source — direct heating of the battery via an external source could pose a fire risk or cause an explosion.
· Do not drive the scooter while the charging cable is
attached or connected.
Caution
· Only charge the UltraFold Auto Folding Scooter with the charger approved by
the manufacturer. Never charge the scooter using a different charger.
· Charge fully before each use.
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The battery light on your charger indicates different charge statuses. The table below shows the lighting modes. Any other signals may indicate faulty equipment.
Light indicator Red Green
Status
Charging is in operation
Bulk charging (95% charge) is complete and the charger is trickle charging the
battery.
Note: The light on the charger is also green when the charger is not charging. If you have put your scooter onto charge and the light has not gone red, then check the charger is connected and that there is not a fault with the battery.
With regular use, we recommend charging the battery after every trip and prior to using the scooter. If you do not frequently use the scooter, fully charge the batteries every two weeks to prevent battery failure.
If the battery gauge drops to RED, charge the scooter as soon as possible. Completely discharging the batteries may damage the batteries, or shorten the expected life of the batteries.
There are many factors that affect the range of your batteries, including the surfaces, inclines, curves, or wind you encounter when operating your scooter. If not ideal conditions, all of these factors will reduce the travel time or distance between charges.
Follow these suggestions to maximise battery life and driving range:
· Fully charge the batteries prior to any trip · Plan your trip in advance to avoid inclines · Limit baggage and accessory weight to essential items · Maintain an even speed avoiding stop-and-go driving
For any concerns about the electrical parts or indicators, see section 11.3 for fault finding, contact your dealer or contact your provider.
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8.2 Folding & Unfolding
Prior to using your scooter, familiarise yourself with the automatic folding
and unfolding feature through either the keyless remote or buttons integrated
on the rear of the scooter.
· Some components of your scooter are heavy, and you may need assistance to
lift or carry. Please refer to section 14.1 for component weights.
· Do not make any adjustments while an occupant is seated in the scooter.
· Always fully unfold the scooter before use. Keep a clear gap approx. 2 cm /
1″ between the transit wheels and the floor.
Warning · Be aware that the folding function is active until the red and green
lights go out. Take care as accidentally operating the fob will cause the
folding mechanism to operate.
Caution
Ensure the backrest is folded and there are no obstructions under the seat or behind the tiller before folding. Otherwise, this may cause damage or injury.
TO FOLD THE SCOOTER:
1. Switch off and exit the scooter.
2. Fold the backrest down. (The backrest is designed to automatically assist
with this.)
3. If the scooter has been switched off longer than 5 minutes, then the red
and green lights will go out. To illuminate the lights again switch the
scooter on and off.
4. Before starting to fold the scooter please fold down the armrests by
pressing the yellow reflector on each side of the armrests and push back.
5. To fold the scooter using the FOB press and HOLD the top RED button on the
remote fob for 4 seconds then release and press the bottom GREEN button.
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6. To fold the scooter without using the remote FOB press and release the RED
button on the rear left-hand-side of the scooter (pictured).
The scooter will start folding and will automatically stop when complete.
TO UNFOLD THE SCOOTER:
1. Switch the scooter on and off with the key. Ensure the scooter is switched
off and the rear wheels are on the ground.
2. To unfold the scooter press and release the GREEN button on the rear
righthand-side of the scooter (pictured), or the GREEN button on the remote
fob.
The scooter will start unfolding and will automatically stop when complete.
Please ensure to raise the armrests back up by pressing the side reflectors
and pushing forward.
· Do not press the FOLD or UNFOLD button whilst the scooter is folding or
unfolding, unless there is an emergency such as an obstruction. Pressing the
buttons will cause the scooter to stop mid cycle and will not be fully folded
or unfolded.
Warning · Do not attempt to fold or unfold the scooter whilst somebody is sat
on the scooter. This may cause damage or injury.
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8.3 Transferring Users
Always have an attendant present while transferring in and out of your
scooter. Safely reduce the distance between your scooter and the object you
are transferring onto, and turn the power off.
Warning
Position yourself as far back as possible before transferring, and never place your weight or downward force on adjustable parts.
8.4 Handlebar Height Adjustment
Turn the large adjustment knob on the front of the tiller anti-clockwise to release the handlebar. Slide the handlebar to the required position, then turn the knob clockwise to secure the handlebar in place.
The handlebar should be adjusted to suit each user.
Warning
Failure to properly secure the handlebar may introduce a risk while driving.
8.5 Checking the Scooter
Before it is put into use, ensure the scooter has been correctly assembled and
set up by carrying out the following checks:
· Electrical connections and wire harness secure and free from corrosion ·
Batteries fully charged and free from corrosion · Brake check the
electromagnetic brake is functioning · Folding system ensure the scooter is
fully folded out
Warning
Damaged or worn upholstery increases the risk of fire hazard, and should be replaced immediately.
We cannot be held responsible for any injury or incident which relates to the use of any product combinations not approved by the manufacturer.
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9. OPERATION OF THE SCOOTER
9.1 Operational Limits
Ambient temperature: -10°C to +45°C
In extremely cold conditions your batteries may freeze depending on the
battery charge, usage, and composition of the batteries. In extremely hot
conditions your scooter may operate at a lower speed. This is due to the
safety mechanism built into the unit to prevent damage to the gearbox and
other electronic functions when operating too hot.
Should your scooter come in contact with water or moisture, dry your scooter
thoroughly with a towel. Allow your scooter to sit in a dry place for 8 to 12
hours to allow unseen moisture to evaporate. Check the throttle operation and
brakes before using your scooter again. If any items require service, please
contact your authorised service provider.
9.2 Control Panel
Please refer to the diagram below to identify your scooter control panel and its functions. Familiarise yourself with the terminology to better understand references throughout these instructions.
Light switch
Wigwag (LHS)
Key ignition Speed dial
Battery gauge
Caution
Make sure the scooter functions work correctly before operating, using the checklist in section 8.5 for guidance.
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Key Ignition. The key ignition acts as the power switch for the scooter. To switch the power on, turn the key clockwise and battery gauge should illuminate. To switch the power off, turn the key anti-clockwise, after which the battery gauge should switch off and the key can be removed.
Warning
Do not turn the ignition off whilst driving as this will lead to an emergency stop and possible risk of damage or injury.
Speed Dial. Turn the speed dial to determine the maximum speed of the scooter. Turn the dial clockwise to increase the speed setting and turn the dial anti- clockwise to decrease the speed setting.
· Do not adjust the speed dial whilst driving as this could result in loss of
control.
· Do not set to the highest speed whilst driving indoors. Warning · DO NOT
touch the rear shroud while driving or shortly after
driving as it may be hot.
Horn Button. Press the horn button to sound the horn. Release the button to
stop the horn. The horn is the green button located on the control panel.
Braking Electromagnetic Brake. Release the wigwag paddle completely, and the
electromagnetic brake will be activated automatically and the scooter will
stop.
Light. Press the light switch to turn on the headlight. Press light switch
again to turn the light off.
Note: The light will only operate if the scooter is switched on at the
ignition.
Note: When the battery gauge falls into the red sector, your batteries are low
on power and need to be recharged. Users should recharge batteries when the
battery gauge enters the red zone. The system will power off when the battery
voltage is lower than 21.0V.
Note: System will be automatically power off when the vehicle is not in use
over 30 minutes. You need to remove the key and insert the key to restart the
scooter.
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9.3 Battery Gauge
The battery gauge on the tiller console lights LEDs to show remaining power:
Green (3 or 4 LEDs lit) — 40100% capacity Yellow (2 LEDs lit) — draining
charge (1030%) Red (1 LED lit) — immediate recharge is necessary.
The remaining power indicated by the battery gauge will vary by the driving
time incurred and how you drive. Repeated starting, stopping and climbing will
consume power more quickly.
· Do not operate both left and right hand sides of the wigwag
simultaneously. You will not be able to control the scooter.
· If the battery symbol light is flashing on the battery
gauge, then the scooter has detected a fault. If this
happens, follow the procedure below:
1. Release the Wigwag paddle, then switch the scooter
off and on. If this does not clear the fault, then
proceed to step 2 below.
2. Switch the scooter off and recharge the battery fully.
If this does not clear the fault, then proceed to step 3
Warning
below. 3. Count the number of flashes. The symbol will flash
a number of times before a long pause. Count the
number of flashes between pauses and report this to
your dealer. The flash error codes are listed in section
11.3 for reference.
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9.4 Driving & Braking
You must exercise awareness, caution, care, and common sense when operating
your scooter. Always keep in mind your own limitations and substance use.
Users may encounter difficult manoeuvring situations such as narrow doorways,
travelling up and down ramps, cornering, and travelling on uneven terrain. Be
sure to lower the speed, take your time, and carefully manoeuvre the scooter.
· Never use your scooter while tired, smoking, under the
influence of alcohol or other mind-altering substances. Be
aware of precautions, warnings, and safety issues when
taking prescribed or over-the-counter drugs before driving.
· If there is a history of active seizures in the last 6 months,
clearance should be obtained from a neurologist that the
patient’s seizures do not prohibit safe use of a motorised
device.
· When operating the scooter, the occupant is expected to
be positioned appropriately in the seat, with limbs clear of
moving parts to prevent entrapment. Never reach, lean or
bend when driving the scooter.
· Always make sure the power is off, with the scooter and
Warning
backrest fully unfolded before getting on and off the scooter.
· Carers should keep clear once the scooter is powered on. Do
not operate the controls while anyone is entering or leaving
the scooter a hazard may be introduced.
· Do not let children play near or operate the scooter.
· Keep your feet on the foot board at all times during
operation. Do not stand on the foot board.
· Keep your hands and feet away from moving parts while
driving. Be aware of loose-fitting clothes that can become
caught in the drive wheels.
· Always reduce your speed and maintain a stable centre of
gravity when turning corners.
Always check the scooter is free of obstructions before use. Caution
23
To move forward, squeeze the right hand side of the wigwag paddle with your hand towards you whilst holding the handle bars. Squeeze the left hand side of the wigwag paddle towards you and the scooter will move backwards.
Your scooter is equipped with two types of brake systems:
· Regenerative brakes when the throttle is returned to the centre position,
or stop neutral position, regenerative brakes use electricity to quickly
decelerate the vehicle.
· Park brake once the scooter comes to a complete stop the park brake
activates automatically locking the drive wheels. If the scooter is in the
free wheel mode (motor is disengaged), you can use the manual parking brake
function by moving the engaging / disengaging lever back into the engaged
position by an attendant.
The wigwag paddle allows you to control the speed of the scooter up to a maximum speed determined by the Speed Dial. The further the wigwag paddle is deflected, the faster the scooter will go (up to 4 mph).
To brake, slowly release the wigwag paddle. The throttle will return to the neutral centre position and activate the electromagnetic brake automatically, bringing the scooter to a prompt stop.
Note: Quickly moving the throttle in the opposite direction of travel will cause the scooter to come to an abrupt stop, and if held continuously in the opposite direction may cause erratic movements if you are unfamiliar with the controls.
· Do not operate both left and right hand sides of the wigwag
simultaneously. You will not be able to control the scooter.
· Do not switch off the power while driving. This will bring the
scooter to an extremely abrupt stop.
· To ensure the user’s familiarity with the scooter’s operation,
Warning
practice driving manoeuvres, decelerating, turns and inclines at low speeds in a spacious, hazard-free area.
24
9.5 Steps, Kerbs & Fixed Obstacles
Use extreme caution when operating your scooter near kerbs, porches, stairs, escalators, drop-offs, unprotected ledges, and raised areas. Approach slowly, and make sure the front of the scooter is perpendicular to the obstacles.
To manoeuvre up a fixed obstacle Increase the forward speed until the scooter has cleared the obstacle, and then you may reduce the speed or return the throttle to neutral.
To manoeuvre down a fixed obstacle Reduce the forward speed just before the front wheels come in contact with the obstacle, and remain at the reduced speed until scooter has cleared the obstacle, and then you may increase the forward speed.
Correct Approach:
Incorrect Approach:
K
E
K
R
E
B
R
B
· Never attempt to navigate your scooter over a kerb or other
fixed obstacle taller than the maximum ground clearance.
Refer to section 14.1 for this information.
· Never attempt to navigate your scooter backwards over an
Warning
obstacle. Make sure that there are no steps, kerbs or other obstacles behind you while reversing tipping / falling risk.
· Never attempt to operate your scooter on steps or escalators.
25
9.6 Inclines
Use caution when approaching inclines or declines; if necessary lower the
speed before travelling on a slope.
When travelling up an incline, try to keep the scooter moving forward. If you
must come to a stop, use caution and slowly accelerate the scooter forward.
When travelling down an incline, lower the speed on your scooter to the
slowest setting, and proceed cautiously.
If the scooter is travelling down the incline faster than you expected, slowly
release the throttle to come to a stop, then slightly push the throttle
forward to continue safely down the incline.
· Drive your scooter straight up or down an incline, never
backwards. Erratic movements, or back and forth patterns
may increase the chance of tipping.
· Be careful when driving on inclines. Inclines vary, and doing
so may decrease stability.
· Do not, under any circumstances, travel on a slope greater
Warning
than the maximum stability angle for this scooter. Refer to
section 14.1 for this information. Exceeding the stability angle
may cause unstable conditions.
26
9.7 Outdoor Operation & Inclement Weather Precautions
While your scooter is purposed for indoor use to assist you in daily living
activities; we understand there are times you need to operate the scooter
outdoors, so has been designed to perform on level outdoor surfaces.
Exposure to inclement weather should always be avoided. If you find yourself
caught in inclement weather while operating your scooter, proceed to the
closest shelter immediately. Completely dry your scooter before operating,
charging, or storing.
· Do not take your scooter on roads or highways.
· Be cautious when driving your scooter in busy areas or
shopping malls.
· If the you get caught in the rain, seek shelter immediately
and dry the scooter with a cloth.
· Do not drive your scooter at night without proper lighting.
· Avoid exposure to moisture, standing water, rain, snow, ice
or salt when possible. Operating in rain, snow, salt, mist and
Warning
on icy or slippery surfaces may have an adverse effect on the electrical system.
· At extreme temperatures, the batteries may freeze, and
your scooter may not be able to operate. In extreme high
temperatures, it may operate at slower speeds due to a
safety feature of the controller that prevents damage to the
motors and other electrical components.
· Operational limits stated in section 9.1 must be observed
Caution
When operating outdoors, avoid uneven terrain, soft surfaces, tall grass, loose gravel, loose sand, fresh water, salt water, edges of streams, lakes or oceans. If you are unsure about a surface, avoid it.
27
10. CLEANING
· Always disconnect the scooter from the mains supply prior to cleaning. Cover
the connection ports to protect them from ingress.
· PPE must be worn during manual decontamination to prevent the risk of
infection.
· Regular cleaning and disinfection of the scooter and relevant parts will
help to prevent the risk of cross-infection.
Warning · Clean and disinfect the device and relevant accessories between
users to avoid risk of cross-contamination.
· Deviating from the specified cleaning instructions could cause a biological
hazard, especially in multi-user environments, and adversely affect the life
and efficiency of the product.
Caution
· Never use any neat bleach or similar chemicals on the upholstery of your
seat, as this may cause the seat to dry out and crack.
· Do not use pressure hoses on the scooter or expose it to direct contact with
water. This could cause damage to the electrical components.
· Do not clean the connection ports.
To clean your scooter, use a damp cloth with a mild, non-abrasive cleaner on
the plastic and metal parts. If necessary, clean your scooter with an approved
disinfectant safe for use on your unit. The scooter needs to be cleaned more
regularly and thoroughly when used more frequently, or when exposed to
excessive amounts of dirt. Ensure that all residues are cleaned away and the
scooter is fully dry before reuse.
Infection control and routine cleaning must be carried out in accordance with
your local infection control policy or regulatory body.
Note: With regular use, we recommend cleaning and disinfecting the scooter and
relevant parts every two to three days. If multiple persons use the scooter,
clean and disinfect before different persons use the device.
28
11. MAINTENANCE & SERVICING
· Always disconnect the scooter from the main power supply
prior to performing any maintenance procedures (where
viable).
· Never attempt to deconstruct the enclosures, re-wire
any components or replace internal battery components.
Modification of the scooter is not allowed without the
permission of the manufacturer and electrical system
components are only to be replaced by authorised service
personnel.
· No maintenance or servicing should be conducted while the
device is in use risk of electric shock, entrapment, loose
parts, etc. If not possible due to the occupant’s mobility, a
Warning
risk assessment should be carried out, and if deemed safe to proceed, care should be taken to avoid contact with the
occupant when working on electrical items.
· Failure to carry out the following checks at the stated
frequencies could negatively influence the essential
performance of the scooter and as a result put individuals at
risk.
· The motor surface can reach temperatures greater
than 41°C after driving. Do not touch these parts when
disassembling the scooter, or wait until the motor is cooled
down.
Caution
All maintenance on the device specified in this section shall only be done by a competent person. Disassembling the controller, motor, or charger by anyone other than an approved service engineer is prohibited, and voids any applicable warranty. For any maintenance concerns, contact your dealer or Drive DeVilbiss Healthcare Ltd.
11.1 General Guidelines
The UltraFold Auto Folding scooter is an advanced mobility device, and with
the correct routine maintenance you can ensure years of maximum use. While
some of the maintenance can be done by yourself, you may need assistance from
an authorised service provider. If you have any doubts, contact your provider
or Drive DeVilbiss Healthcare Ltd.
29
For Service & Support outside the UK, please contact the local distribution company from where this equipment was purchased. Failure to do so may result in the manufacturer’s warranty becoming void.
If there are any signs of damage, or the scooter is not performing as it should, withdraw it from service until the scooter has been repaired and is fit for use.
Preventative maintenance is key to keeping your scooter in prime operating condition. Follow the Maintenance Schedule at the end of this manual to periodically inspect your scooter for serviceable items.
· Avoid abuse to the throttle and control functions. · Avoid prolonged exposure to extreme heat or cold. · Keep the scooter clean and free from moisture. · Never use a conditioner on the tread of the wheels.
The following conditions may indicate a serious problem with your scooter.
Contact your provider if one of the following conditions occurs:
·
Motor or gearbox noise
·
Frayed electrical harnesses
·
Cracked or broken connections
·
Uneven wear on the tyres
·
Veering to one side
·
Bent or broken wheel assemblies
·
Will not power on
·
Loose seat or seat components
If in doubt about the correct replacement of a component, contact your dealer or Drive DeVilbiss Healthcare Ltd.. Refer to the service manual for cable routing diagrams, parts codes/lists, maintenance instructions etc. Copies are available from your dealer.
11.2 Battery Care & Maintenance
To ensure maximum life from your batteries, and continued use of your scooter please follow these charging guidelines based on your usage:
· If you use your scooter on a daily basis, charge the batteries as soon as
you are finished with the day’s activities, and leave it on charge until you
are ready to use the following day.
· If you use your scooter infrequently, charge the batteries once a week for
10 to 14 hours and / or whenever you have used the scooter.
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11.3 Fault Finding
Listed below are flashing modes for the battery indicator. The number of flashes indicate a set of electrical faults that may occur within the service life of the scooter. If a fault does occur, please try the following suggestions, as these may help in diagnosing or resolving the fault.
If the charging cable seems to be faulty, use a replacement charger. Contact your provider for order codes to purchase replaceable parts.
Flash sequence
Status
1 Flash
Low Battery. Battery voltage has dropped below 23.3V. Recharge batteries as soon as possible. This is the only time the light will flash and the scooter will still drive. In all other instances of fault diagnosis, the drive function is disabled.
2 Flashes
Battery voltage too low. Voltage has dropped below 16.5V. Recharge batteries or leave scooter switched off a few minutes.
3 Flashes
Battery voltage too high. Unplug the charger from the scooter if it is plugged in. Turn the scooter off and on. Reduce speed down any gradients.
4 Flashes
Current limit timeout. The scooter has drawn too much current for too long. Turn the scooter off and leave for a minute. If the problem persists, check loom and motor for shorts.
5 Flashes
EM Brake Fault. Check the brake connector is plugged in firmly.
6 Flashes
Out of Neutral at Power Up. Return wigwag paddle to neutral then turn off and on again. If problems persist, wigwag paddle may need re-calibrating
7 Flashes
Speed Pot Error. Wigwag paddle or its wiring is faulty. Check the paddle is calibrated and check for open or short circuits.
8 Flashes
Motor Volts Error. Motor or its wiring is faulty. Check
the paddle is calibrated and check for open or short
circuits.
9 Flashes
Other Fault. Contact your Dealer
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12. DISPOSAL OF PARTS
When the scooter, the electrical system or any associated packaging and
accessories have come to the end of their useful life, follow W.E.E.E. (Waste
Electrical and Electronic Equipment) policies, local and national regulations
for recycling and disposal.
Individual parts can be separated and disposed according to the type of
material. The electrical components of the scooter should not be disposed in
municipal waste. Some of these electrical components could be harmful to the
environment and where viable, can be recovered and reused / recycled.
When the scooter is unpacked for the first time, the cardboard box, and
plastic packaging used can be recycled at recycling centres that offer
suitable cardboard and polymer recycling programmes respectively.
For further information about disposal, contact your local waste agency,
recycling centre, or provider. If in doubt, contact your dealer or Drive
DeVilbiss Healthcare Ltd..
Warning
The scooter and any associated parts are to be decontaminated before disposal to avoid the risk of cross-contamination.
32
13. ELECTROMAGNETIC COMPATIBILITY (EMC)
Electromagnetic interference (EMI) tests have shown to produce adverse effects
on the performance and control of electrically powered mobility devices. EMI
can be produced from different sources, such as cellular phones, amateur radio
transmitters (HAM), microwave signals and emergency vehicle transceivers. The
EMI produced from hand-held radios are of special concern.
The EMI waves can cause unintentional movement of the scooter, or damage to
the controller. Every electrically powered mobility device has a resistance to
EMI. The higher the resistance level the greater the protection. The intensity
of the interference can be measured in Volts per meter, V/m.
If the scooter or any alternative equipment is found to be operating
abnormally, turn off the piece of equipment that is believed to be causing the
interference (if possible, as soon as it is safe) to identify the source of
the RF energy. Once identified, mitigation measures are to be taken, such as
the separation distances being increased and / or the device(s) being re-
orientated. If the scooter continues to operate abnormally, turn off at the
mains supply and contact your dealer. The warnings listed below are
recommended to prevent possible interference with the control system of your
scooter. Your scooter, with no modifications, has an immunity level of 20 V/m.
For specific emissions and immunity information relating to the scooter,
contact Drive DeVilbiss Healthcare Ltd. or your local distributor. Report EMI
incidents to Drive DeVilbiss Healthcare Ltd.
· Do not operate hand-held transceivers or turn on personal
communication devices while the scooter is powered on.
Avoid use adjacent to or stacked with other equipment
where possible. If adjacent use is necessary, the scooter
should be observed to verify normal electrical operation in
the configuration in which it is to be used.
· Use of accessories and cables other than those specified
or provided by Drive DeVilbiss Healthcare Ltd. could result
Warning
in increased electromagnetic emissions or decreased electromagnetic immunity of the scooter and result in
improper operation or driving performance.
· Portable RF communications equipment (including
peripherals such as antenna cables and external antennas)
should be used no closer than 30 cm to any part of the
scooter (including its cables), otherwise a degradation in
performance could result.
33
14. SPECIFICATION
14.1 Scooter Data
Product name: Models:
UltraFold Auto Folding Scooter HW011COP-U, HW011PUR-U, HW011RD-U
Product codes:
S21F-COP-U – Copper S21F-PUR-U – Purple S21F-RD-U – Red
Top Speed Maximum Range Rated slope Maximum Stability Angle Ground Clearance
Turning Radius
4 mph (6 kph) 7.5 miles (12 km) 6º 6º (static) 3º (dynamic) 2.5cm (1″) in centre, 1.7cm (2/3″) anti-tip wheels 111 cm (44″)
Scooter Dimensions: Unfolded (L x W x H) (cm / in) Folded (L x W x H) (cm / in) Seat Width x Depth
89 x 41 x 86 cm / 35″ x 16″ x 34″ 73 x 44 x 42 cm / 28¾” x 17¼” x 16½” 40 cm (16″) x 32 cm (12½”)
Wheels: Front Wheels Rear Wheels Anti-Tip Wheels Wheel type
18 x 4 cm (7″ x 1.5″) 20 x 5 cm (8″ x 2″) 5 x 1.5 cm (2″ x 0.5″) Solid, PU
Maximum user weight:
115 kg (18 stone)
Product weight: Base weight: Battery weight:
23.5 kg (51.8 lb) 22 kg (48.5 lb) 1.5 kg (3.3 lb)
Application environment:
See section 3.1
- Speed and range may vary depending upon user weight, type and incline of terrain, weather, battery charge and condition, operating speed and general
driving situation.
34
14.2 Electrical Data
Charger in:
110/240V 50/60Hz
Charger out:
24Vdc, 2.5 A offboard
Motor:
180 W, 24 V
Controller current:
Dynamic 50 A
Battery type:
24V, 11.5 Ah, Lithium-ion
The rating of the battery pack is 25.2V / 289Wh. A material safety data sheet
is available on request.
Battery UN number:
UN3480 — Class 9 is applicable.
The battery charger is considered a detachable part of the scooter equipment.
Resistance to ignition:
Class V-0
(Plastic battery pack and connector housings, in accordance with ISO
7176-14:2008)
Environmental conditions:
Operational Limits** Transportation/Storage Limits
Ambient Temperature
-10°C to +45°C
-20°C to +45°C
Expected service life: 5 years*
* Always ensure the scooter is brought to room temperature before plugging in
or operating We recommend the scooter is left for at least two hours to cool
/ warm from storage temperatures. The service life of the scooter and its
components are dependent on it being serviced and maintained in accordance
with section 11 of these instructions.
The information contained herein is correct at the time of publication; we reserve the right to alter specifications. The above specifications may have been achieved using optimal test conditions. For information about materials, contact your dealer.
35
15. WARRANTY
Drive DeVilbiss Healthcare Ltd. guarantees this product is free from defects
in material and workmanship under normal use for 2 years (1 year for scooter
parts and accessories, 1 further year for main frame, seat post, platform and
frame welds only) from the date of purchase from Drive DeVilbiss Healthcare
Ltd, and its subsidiary companies or its authorised dealers (Your Supplier).
All implied warranties, of fitness and merchantability, are limited in the
total duration of 2 years from date of purchase. Proof of purchase must be
presented with any claim.
Drive DeVilbiss Healthcare Ltd, makes no other warranties, expressed or
implied and all implied warranties of merchantability, non-infringement and
fitness for a particular purpose are hereby disclaimed. In no event will Drive
DeVilbiss Healthcare Ltd be liable for punitive, special, or consequential
damages.
Except as provided herein, this warranty will not apply to any Drive DeVilbiss
Healthcare Ltd. products that have been (a) damaged by lightning, water, or
power surges, (b) neglected, altered, abused, or used for a purpose other than
the purpose for which they were designed, (c) repaired by you or any other
party without Drive DeVilbiss Healthcare Ltd. prior written authorisation, (d)
used in conjunction with a third-party product or products not approved in
advance by Drive DeVilbiss Healthcare Ltd. (e) damaged or failed by or
attributes to acts of God, (f) damaged, caused by failure to follow
instructions, or (g) otherwise used in a manner inconsistent with any
instructions provided by Drive DeVilbiss Healthcare Ltd. The warranty
explicitly exempts consumable items.
This warranty contains the entire agreement between You, your supplier and
Drive DeVilbiss Healthcare Ltd. with respect to any warranty matters and
supersedes any and all other written or oral statements, representations or
agreements relating to the subject matter of this warranty.
In the event of a product defect during the warranty period you should contact
your Supplier, whether it be Drive DeVilbiss Healthcare Ltd., its subsidiary
companies, authorised dealers or international distributors who will at their
option, unless otherwise provided by law; do one of the following: a) correct
the defect by product repair within the terms of the warranty b) replace the
product with one of the same or similar design or c) refund the purchase
price.
Please note if a fault is outside of the warranty terms and conditions (please
see above), any repair undertaken will be charged for.
All replaced parts and products on which a refund is made become the property
of Drive DeVilbiss Healthcare Ltd. Repaired or replaced parts and products are
warranted for the remainder of the original warranty period.
You will be charged for repair or replacement of the product made after the
expiration of the warranty period.
Drive DeVilbiss Healthcare Ltd. cannot be held responsible for any injury or
incident which relates to the use of this product in conjunction with
accessories manufactured by companies other than Drive DeVilbiss Healthcare
Ltd. Drive DeVilbiss Healthcare Ltd. has a policy of continual product
improvement and reserves the right to amend specifications covered in this
document. No part of this document may be reproduced without the written
approval of Drive DeVilbiss Healthcare Ltd.
36
16. NOTES
37
17. QUICK START GUIDE
1. Unpack the scooter and position on the ground, as shown below
4. Push the cables in the small void behind the battery. Install the battery cover over the battery compartment (as shown below)
2. The battery is already in position but requires connecting. Connect the two blue connectors together, and then connect the two black connectors together.
5. Press the yellow reflector on each side of the scooter and raise the armrests into position. Lift up the seat backrest.
6. Turn the tiller adjustment knob anticlockwise to loosen. Pull up the tiller to the desired height. Turn the knob clockwise to secure.
3. Press the button illuminated green for one second. The button is located at the rear right hand side of the scooter. (If the button is not lit, initialise it by turning the scooter on and off with the key.
7. Insert the key and turn clockwise to start the scooter.
38
18. MAINTENANCE RECORD CHART
Inspect your scooter routinely for service issue or wearable items.
Inspection
The throttle is not bent when in neutral or rest position
Electrical harnesses are not frayed or have exposed wires
Check for flat spots on tyres
DAILY WEEKLY MONTHLY
Seat and front riggings for loose hardware or damage
Batteries are free from corrosion
Wiring harnesses to the controller are securely fastened
Check the brakes for functionality at lowest speed setting
Check the anti-tip wheels for wear, and contact with the ground while at rest
Check for sufficient tread on the tyres
Check the entire scooter for loose hardware or changes in performance.
Check the entire scooter and clean any mud, dirt, hair, food, drink, etc. on
the unit
SUGGESTION Once a year, take your scooter to your provider or an authorised service engineer for inspection and maintenance.
39
Drive DeVilbiss Healthcare Ltd Sidhil Business Park, Holmfield, Halifax, West
Yorkshire, HX2 9TN, Great Britain
Tel: 0845 0600 333 Email: [email protected]
www.drivedevilbiss.co.uk
Drive DeVilbiss Sidhil Ltd. 4 Trench Road, Mallusk, Newtownabbey, BT36 4TY,
Northern Ireland
Emergo Europe Prinsessegracht 20, 2514AP, The Hague, Netherlands
Heartway Medical Products Co., Ltd. 18 Jingke Central 1st Road, Nantun
District, Taichung City, 40852, Taiwan
Drive DeVilbiss Healthcare Ltd provide these instructions for use and product
markings. NB. IMAGES CONTAINED IN THIS DOCUMENT ARE FOR ILLUSTRATION AND PARTS
IDENTIFICATION PURPOSES ONLY,
AND MAY NOT REFLECT FINAL PRODUCT OUTLOOK APPEARANCE.
IFU – HW011 Scooters, Issue: 2023-01 rev5