WISeNeT Sky 404 Video Surveillance Gateway User Guide
- June 10, 2024
- WISeNeT
Table of Contents
WISeNeT Sky 404 Video Surveillance Gateway
Product Information: Wisenet SKY Bridge/CMVR
The Wisenet SKY Bridge/CMVR is a smart device that securely connects to your
security cameras, records the video, and transmits it to the Wisenet SKY
Cloud. You can easily access and manage your cameras from your web browser or
mobile device. The device is physically installed on your network and assigned
an IP address. It requires an AC power cord (supplied) and Ethernet cables
(not included). If you need a static IP address, you will also need an HDMI
monitor and cable, USB keyboard or mobile device and cable, and the Wisenet
SKY mobile app. The Wisenet SKY Bridge/CMVR is compatible with a variety of
cameras. To see if your camera is compatible, check out the
compatibility list available at https://www.hanwhasecurity.com/wisenet-sky-
camera-compatibility-list.
If you need assistance, you can contact Wisenet SKY Support by phone at
877-213-1222 or by email at
support@hanwhasecurity.com.
You can also visit their website at https://www.wisenetsky.com.
Product Usage Instructions
-
Install Wisenet SKY Bridge/CMVR
- Place the device in a secure location and mount it, if necessary.
- Connect an Ethernet cable from your network switch to the WAN port on the back of the device. Do NOT connect the CamLAN port into your local network. The CamLAN is designed for cameras only and serves DHCP.
- Connect the power cord of external power supply to Wisenet SKY Bridge/CMVR.
- Connect the power cord to a power source.
-
Open Firewall Ports: If your Wisenet SKY Bridge/CMVR is located behind a highly secure corporate firewall, open the following outbound ports on your firewall: 80, 443, 773, 8081, 8082, 50k-60k.
Direction: Out. TCP: Yes. UDP: No. Go to https://support.hanwhasecurity.com/ if you need the destination IP addresses. -
Login to Your Account: Using a web browser, go to https://www.wisenetsky.com/. Login using your email address and password. If you have never logged in before, you will need to verify your email address. Call Wisenet SKY Support if you need an account.
-
Add Wisenet SKY Bridge/CMVR to Your Account: The device may have already been added to your account (it will appear at the top of the Dashboard page). If so, you can skip to the next step. Otherwise, click Add Bridge and enter the attached 16-digit Wisenet SKY Attach ID (case sensitive with three dashes).
-
Setup Cameras: Before adding cameras to the device, it is recommended that you set up the cameras according to the following framework:
- Be plugged in and powered on (via POE or power supply).
- Be reset to factory default if not a new camera.
- Be configured to use DHCP IP addresses (or have non-conflicting Static IP addresses).
- Obtain ONVIF user credentials or create them if it is not the default.
The recommended setup framework is shown in Figure 1 below:
Camera Manufacturer Notes
Hanwha Techwin: Must be powered on after the Bridge/CMVR in order to be
discovered.
Axis: An ONVIF admin account must be created via the camera’s web
interface or using Axis Camera Tools. Any login to an Axis camera via its web
interface when at factory default or after factory reset will disable ONVIF
which is required. A lock symbol will appear on the Dashboard.
Hikvision: If Hikvision’s Illegal Lock is enabled the username and
password of the camera must be entered into the Wisenet SKY Password Locker
prior to placing the camera on the same network as the bridge or the illegal
lock will be activated. We recommend disabling Hikvision’s illegal lock on all
cameras on the CamLAN.
Camera Setup: Configure Hikvision cameras using a seperate network within
the subnet of the camera’s default static IP. Check Hikvision documentation
for Firmware and default IP address.
Sony: The second stream must be enabled to deliver JPEG images for the
preview stream.
If one of your cameras is not supported, request support for it. Click the
email icon and fill out the form. You must leave the camera on the same
network with the Bridge/CMVR and leave them both powered up until the camera
support file is created.
For a complete list of compatible cameras:
https://www.hanwhasecurity.com/wisenet-sky-camera-compatibility-list
Wisenet SKY Support
Phone: 877-213-1222
Email: support@hanwhasecurity.com
www.WisenetSky.com
Version 20210315
500 Frank W Burr Blvd Suite 43, Teaneck, NJ 07666
877-213-1222
©2021 Hanwha Techwin Co., Ltd. and Eagle Eye Networks, Inc. All rights
reserved. Use of this product and this manual is subject to license. DESIGN
AND SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE. Under no
circumstances, this document shall be reproduced, distributed or changed,
partially or wholly, without formal authorization of Hanwha Techwin Co., Ltd.
And Eagle Eye Networks, Inc.
The Wisenet SKY Bridge/CMVR is a smart device that connects to your security
cameras, records the video, and transmits it to the Wisenet SKY Cloud
securely. You can access your video and manage your cameras either from your
web browser or mobile device. The Wisenet SKY Bridge/CMVR is physically
installed on your network and assigned an IP address. We recommend reading
these instructions fully before starting.
You will need the following: Wisenet SKY Bridge/CMVR (supplied), AC Power
Cord (supplied), Ethernet Cables (not included), PoE Switch (not included)
If you require a static IP address on the Bridge/CMVR, you will also need:
HDMI Monitor & Cable, USB Keyboard OR Mobile device and cable, Wisenet SKY
Mobile App.
Install Bridge/CMVR
- Place the Wisenet SKY Bridge/CMVR in a secure location. Mount it, if needed.
- Connect an ethernet cable from your network switch to the WAN port on the back of the Wisenet SKY Bridge/CMVR. Do NOT connect the CamLAN port into your local network. The Cam LAN is designed for cameras only and serves DHCP.
- Connect the power cord of external power supply to Wisenet SKY Bridge/CMVR.
- Connect the power cord to a power source.
- The Bridge/CMVR should power up automatically. If powered off, push the power button to turn on the Bridge/CMVR. Press the power button to power down the Bridge/CMVR, if needed.
Configure IP Address and Network Settings
By default the Wisenet SKY Bridge obtains a DHCP address from your
network/router. If you require a static IP address please follow these
instructions:
- Connect the monitor and keyboard to the Wisenet SKY Bridge/CMVR.
- Login to the Administrative Console:
- Login: admin
- Password: <last 5 digits of the Bridge/CMVR serial number>
- Select “Configure Wired Network” and configure the IP Address, Subnet Mask, Default Gateway, Primary DNS Server and Secondary DNS Server as appropriate for your network.
Open Firewall Ports
If your Wisenet SKY Bridge/CMVR is located behind a highly secure corporate
firewall, open the following outbound ports on your firewall:
Go to https://support.hanwhasecurity.com/ if you need the destination IP
addresses.
| Port | Direction | TCP | UDP | Usage |
|---|---|---|---|---|
| 80 | Out | Yes | No | Secure Video Connection |
| 443 | Out | Yes | No | Secure Video Connection |
| 773 | Out | Yes | No | Secure Video Connection |
| 8081 | Out | Yes | No | Secure Video Connection |
| 8082 | Out | No | Yes | Secure Video Connection |
| 50k-60k | Out | Yes | No | Management Connection |
Login to Your Account
Using a web browser, go to Wisenetsky.com. Login
using your email address and password. If you have never logged in before, you
will need to verify your email address. Call Wisenet SKY Support if you need
an account.
Add Wisenet SKY Bridge/CMVR to Your Account
The Wisenet SKY Bridge/CMVR may have already been added to your account (it
will appear at the top of the Dashboard page). If so, you can skip to the next
step. Otherwise, click “Add Bridge” and enter the attached 16-digit Wisenet
SKY Attach ID (case sensitive with three dashes).
Setup Cameras
Before adding cameras to the Wisenet SKY Bridge/CMVR we strongly recommend
setting up the cameras. Cameras should:
- Be plugged in and powered on (via POE or power supply).
- Be reset to factory default if not a new camera.
- Be configured to use DHCP IP addresses (or have non-conflicting Static IP addresses).
- Obtain ONVIF user credentials or create them if it is not the default.
The recommended setup framework is shown. 
Connect IP Cameras via
Ethernet
We recommend putting your camera on a physically separate network called the
Cam LAN. The Wisenet SKY Bridge/CMVR provides DHCP addresses on the Cam LAN by
default. Alternatively, cameras can be connected to the same network as the
Bridge/CMVR WAN, but it is not as secure. Cameras that have a valid IP address
(either DHCP or static) appear in the Wisenet SKY Dashboard, provided ONVIF is
enabled, and can be added to your Account.
Add Cameras to Your Wisenet SKY Account
Go to your Dashboard and select the + sign next to the cameras you want to add
to your account. Enter the camera ONVIF username and password if needed. See
manufacturer notes for more details.
Add Tags and Configure Cameras
From the Dashboard select the gear icon and adjust the settings of your
camera. Create tags on your cameras to organize them into groups.
View Video on Mobile via Phone or Tablet
Download our application in the Apple App Store or the Google Play Store.
Search “Wisenet SKY” to find it.
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>