WISeNeT TNU-6321 Network Camera User Manual

NETWORK CAMERA
User Manual
TNU-6321

TNU-6321 Network Camera

Copyright
©2020 Hanwha Techwin Co., Ltd. All rights reserved.
Trademark
Each of trademarks herein is registered. The name of this product and other trademarks mentioned in this manual are the registered trademark of their respective company.
Restriction
Copyright of this document is reserved. Under no circumstances, this document shall be reproduced, distributed or changed, partially or wholly, without formal authorization.
Disclaimer
Hanwha Techwin makes the best to verify the integrity and correctness of the contents in this document, but no formal guarantee shall be provided. Use of this document and the subsequent results shall be entirely on the user’s own responsibility. Hanwha Techwin reserves the right to change the contents of this document without prior notice.

• Design and specifications are subject to change without prior notice.
• The initial administrator ID is “admin” and the password should be set when logging in for the first time.
  Please change your password every three months to safely protect personal information and to prevent the damage of the information theft.
  Please, take note that it’s a user’s responsibility for the security and any other problems caused by mismanaging a password.

Overview

IMPORTANT SAFETY INSTRUCTIONS

1. Before installation, read all manuals thoroughly and proceed with the installation according to the directions.

2. When connecting a power cable or signal line, check the external connection port first.
   Incorrectly connecting the power supply may cause fire, electric shock or damage to the product.

3. If you notice any unusual smells or smoke coming from the unit, stop using the product.
   If this occurs, immediately disconnect the power source and contact the service center.
   Continued use may cause fire or electrical shock.

4. Do not disassemble while the power is on.

5. Before the power is supplied, confirm that all power cords have been properly connected.
   An insecure connection may result in fire.

6. If the system has been in a high or low temperature environment, you may be injured by high heat or low chill of the surface.

7. Before turning the power on, confirm that the power supply supports 24Vac/6A 50/60Hz.
   Power in excess of the rated voltage may cause a fire.

8. Lightning or thunder may cause damage to the device.
   When installing the product, consider taking measures that will minimize damage to the product in the event of lightning.

9. When the system is installed, it should be tightly anchored on a floor that can sufficiently sustain its weight against any strong wind.
   The fixing method and material used must be able to sustain at least 4 times the system’s weight.

10. Since the system is remotely controlled and sometimes changes its position, it should be so carefully installed that it does not create any harmful environment, i.e., its moving part does not injure people.

11. Do not attach anything to the system.

12. When installing in a dangerous environment, remove the equipment from the power supply to reduce the possibility of ignition.

13. Do not install near a heater or motor.
    Install the system in a place with good ventilation.

14. You can receive installation support from engineers who are qualified to handle technical services.

15. Do not install the product in a location that is humid, or where the product will be exposed to dust or soot.

16. Do not drop objects on the product, or apply strong impact to it.
    Keep away from locations where there is excessive vibration or magnetic interference.

17. Do not install in an operating environment with extreme temperatures.
    The camera will operate at temperatures of -40°C or higher.

18. Keep out of direct sunlight, and away from heat radiation sources.

19. If you want to relocate a product that has already been installed, be sure to turn off the power and then move or reinstall it.
    Failure to turn off the power may result in fire or electric shock.

20. Install the product in a location with good ventilation.
    When connecting a power cable or signal line, check the external connection port first.

21. The rubber part of the camera wiper is expendable. Replace with a new one if performance is degraded.

22. Before cleaning the system, disconnect it from the power supply.

CAUTION

CAUTION : TO REDUCE THE RISK OF ELECTRIC SHOCK.
DO NOT REMOVE COVER (OR BACK).
NO USER SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

In particular installation environments, there might be interference in radio communications.
When interference of electromagnetic waves occurs between the product and radio communication device, it is recommended to keep a certain distance between the two or change the direction of the receiving antenna.

RECOMMENDED PC SPECIFICATIONS

• CPU : Intel Core 2 Duo 2.4 GHz or higher (for using 1920×1080 30 fps)
  Intel Core i7 2.8 GHz or higher (for using 1920×1080 60 fps)

• RAM : 2GB or higher

• Supported OS : Windows 8 or higher, Mac OS X 10.12 or higher

• Recommended Browser : Google Chrome

• Supported Browser: MS Explorer11, MS Edge, Mozilla Firefox(Windows 64bit only), Apple Safari(Mac OS X only) Ú Some functions may be restricted even in supported browsers.

RECOMENDED MICRO SD/SDHC/SDXC MEMORY CARD SPECIFICATIONS

• Recommended capacity 16GB ~ 256GB MLC type required)
• Recommended Manufacturers : SanDisk, Transcend
• Product Type : High endurance
• The compatibility varies depending on the card manufacturers and types.

NAS RECOMMENDED SPECS

• Recommended capacity : 200GB or higher is recommended.
• For this camera, you are recommended to use a NAS with the following manufacturer’s specs.
  Recommended products : QNAP NAS, Synology NAS

WHAT’S INCLUDED
Please check if your camera and accessories are all included in the product package.
(As for each sales country, accessories are not the same.)

Wall Mount (not included)
| Wall Mount| 1| Used when installing the camera on a wall
| Wrench bolts(M5 X 20)/flat washers| 3-Mar| for connecting the main body and wall mount
| Screws(M3 x 8)| 8| for connecting the cable wiring cover
| O-ring| 1| for connecting the main body and wall mount
IR illuminator (not included)
| IR illuminator body| 2| Mounted in the positioning system and used
| Mounting bracket| 1| IR illuminator mounting bracket
| Quick Guide (Optional)| 1| –
| Hex. L wrench| 1| Used when assembling the camera body and bracket
| Wrench bolts (1/4″ x 1/2″)| 9| Used when mounting the bracket to the camera body (3EA)
Used when mounting the IR illuminator on the bracket (6EA)

AT A GLANCE
Appearance

| Item
---|---
1| Sunshield
2| Windshield Wiper
3| Main body
4| Base housing
5| Camera
6| Interface board

Cables

(Black/Green/Brown/Blue)

Installation & connection

INSTALLATION
Precautions before installation
Ensure you read out the following instructions before installing the camera:

• Install the system based on the following directions. If you want to install using a different method, you should confirm the safety recommendations by making a request to the manufacturer in advance.
• The gross weight of the system is 14kg. Be careful when lifting the system, and put on proper anti-slip gloves.
• It must be installed on the area (ceiling or wall) that can withstand 4 times the weight of the camera including the installation bracket.
• Stuck-in or peeled-off cables can cause damage to the product or a fire.
• For safety purposes, keep anyone else away from the installation site.
• And put aside personal belongings from the site, just in case.
• For stable installation, you must use the provided accessories. If you use any other accessories not provided by us, the features/performance/safety of the product cannot be guaranteed.

Install the device on the floor

1. Install the pedestal on the floor.

• **** We recommend using M10X30 anchor bolts or better to install the camera on concrete.
• Use screws that can withstand more than four times the weight of the equipment.

Optional Accessories for Installation
For your easier installation, you can purchase appropriate optional accessories available.
▮ Installing the IR illuminator

1. Secure the bracket to the camera with the 3 supplied bolts(1/4″ x 1/2″).
2. Connect the IR illuminator to the fixed bracket, using 3 bolts(1/4″ x 1/2″) as shown.
3. Insert the IR illuminator cable into the housing through the wiring hole in the bracket and the hole in the back of the housing.
4. Connect the power cable and RS-485 cable of the IR illuminator to the board in the housing.

▮ Mounting on wall using bracket

1. Connect the side of the bracket to the wall using 4 anchor bolts (not Included). – We recommend using M10X30 anchor bolts or better to install the camera on concrete.
   – Use screws that can withstand more than four times the weight of the equipment.

2. Assemble the main body and bracket using 3 Wrench bolts.

3. After organizing the cables as shown, assemble the cover.

CONNECTING WITH OTHER DEVICE

Connecting to Audio Input/Output

1. Connect the AUDIO IN port of the camera with the microphone directly or LINE OUT port of the amplifier that the microphone is connected to.
2. Connect the AUDIO OUT port of the camera with the LINE IN port of the speaker.
3. Check the specifications for audio input.
   • Audio Codec : G.711 PCM. μ-law 64kbps 8kHz sampling
   • Full duplex Audio
   • Audio in : Used for mono signal line input (Max.2.4 Vpp)
   • Audio out : Used for mono signal line output (Max.2.4 Vpp)
   • Line out impedance : 600Ω

Alarm I/O Wiring Diagram

How to connect external cables
Connect external cables by referring the table below.

• **** Connect alarm input/output cables for each terminals one by one.

Ethernet Connection
Connect the Ethernet cable to the local network or to the Internet.
Power Supply
Connect the line of the power adapter to the power input terminal of the camera.

GREEN
Main power| BROWN
BLUE

• **** Be sure to connect the AC24V power supply (non-polar) while the power is shut off.

Network Cable Specification

Power Cable Specification
In case of AC24V Input:

How to connect the RJ45 waterproof cable to a LAN cable

1. Insert it through the arrow direction.

2. Connect the LAN connector (male) to the cable.

3. Connect the RJ45 modular jack (female) to the RJ45 connector (male).
   – **** Please, keep each of the parts separated.

4. Assemble by rotating the RJ45 modular jack (female) and the RJ45 protection cover clockwise (Follow the arrow).

5. Assemble by rotating RJ45 protection cover and back cover clockwise (Follow the arrow).
   When the back cover is assembled, the cable waterproof gasket is tightly attached to the cable to make it waterproof.
   – **** You must fully assemble it to rotate the back cover up to the end of the screw thread of the RJ45 connector.

Outdoor installation
When you install it outside of the building, please waterproof it with waterproof butyl rubber tape (can be purchased in stores) so that water does not leak from the gap of the cable connected to the outside.

1. Connect the power, I/O, AUDIO, and LAN cables.
2. Wrap the black cable jacket (Area A) and the cable connection area with waterproof (butyl rubber) tape so that more than half of the butyl rubber tape is overlapped.

• **** If the cable jacket is not waterproofed properly, then it can directly cause leakage. Make sure to protect the cable with a dense layer of taping.
• Waterproof butyl tape is made of butyl rubber that can be stretched to twice its normal length.

Network connection and setup

You can set up the network settings according to your network configurations.
CONNECTING THE CAMERA DIRECTLY TO LOCAL AREA NETWORKING
Connecting to the camera from a local PC in the LAN

1. Launch an Internet browser on the local PC.
2. Enter the IP address of the camera in the address bar of the browser.

• A remote PC in an external Internet out of the LAN network may not be able to connect to the camera installed in the intranet if the port-forwarding is not properly set or a firewall is set
  In this case, to resolve the problem, contact your network administrator.

• By factory default, the IP address will be assigned from the DHCP server automatically.
  If there is no DHCP server available, the IP address will be set to 192.168.1.100.
  To change the IP address, use the Device Manager.
  For further details on Device Manager use, refer to “Using Device Manager”. (Page 14)

CONNECTING THE CAMERA DIRECTLY TO A DHCP BASED DSL/CABLE MODEM

1. Connect the user PC directly with the network camera.
2. Run the Device Manager and change the IP address of the camera so that you can use the web browser on your desktop to connect to the camera.
3. Use the Internet browser to connect to the web viewer.
4. Move to [Setup] page.
5. Move to [Network] – [DDNS] and configure the DDNS settings.
6. Move to [Basic] – [IP & Port], and set the IP type to [DHCP].
7. Connect the camera, which was removed from your PC, directly to the modem.
8. Restart the camera.

• **** For information on how to set DDNS, refer to the online help of Web Viewer.
• For information on how to set the IP format, refer to the online help of Web Viewer.

USING DEVICE MANAGER

• ** Device manager program can be downloaded from - menu at Hanwha Techwin website ([ http://www.hanwha-security.com**](http://www.hanwha-security.com)).
• More instructions of Device Manager can be found at menu of the main page.

AUTOMATICALLY SEARCHING CAMERA
If a camera is connected to the same network of the PC where device manager is installed, you can find network camera by using search function.

1. Click at the main page of device manager.
2. Check the camera from the list.
   – Check MAC address at the sticker attached to the camera.

CONFIGURING IP ADDRESS
If you want to change camera network setting, sign must be displayed at . Click at the main page to log in.
Configuring Static IP
Manually insert and configure IP address & port information.

1. Click the camera from the list that you want the change the IP setting.

2. Click at the main page of device manager.

3. Select .
   – IP information of the camera will be displayed as previously set.

4. Fill in IP & Port related categories.

If not using a Broadband Router
For setting , , and , contact your network administrator.

• HTTP Port : Used to access the camera using the Internet browser, defaulted to 80.
• RTSP Port: A port that controls real-time streaming. The initial value is 554.

If using a Broadband Router

• IP Address : Enter an address falling in the IP range provided by the Broadband Router. ex) 192.168.1.2~254, 192.168.0.2~254, 192.168.XXX.2~254
• Subnet Mask : The of the Broadband Router will be the of the camera.
• Gateway : The of the Broadband Router will be the of the camera.

• The settings may differ depending on the connected Broadband Router model.
  For more information, refer to the user manual of the applicable router.

• **** For more information about port forwarding of the broadband router, refer to “Port Range Forward (Port Mapping) Setup”. (Page 16)

If the Broadband Router has more than one camera connected
Configure the IP related settings and the Port related settings distinctly with each other. ex)

Subnet Mask
Gateway| 192.168.1.100
255.255.255.0
192.168.1.1| 192.168.1.101
255.255.255.0
192.168.1.1
Port related settings| HTTP Port
RTSP Port| 8080
554| 8081
555

• ** If the is set other than 80, you must provide the number in the address bar of the Internet browser before you can access the camera.
  ex) http://IP address : HTTP Port http://192.168.1.100:8080**

5. Click [Apply] Button.
6. If the success message is displayed, click [OK].

Configuring Dynamic IP
Receive IP address from DHCP

• Example of the Dynamic IP environment
  – If a Broadband Router, with cameras connected, is assigned an IP address by the DHCP server
  – If connecting the camera directly to modem using the DHCP protocols
  – If IPs are assigned by the internal DHCP server via the LAN

1. Click the camera from the list that you want to change the IP setting.
2. Click at the main page of device manager.
3. Select <Obtain an IP address automatically (DHCP)>.
4. Click [Apply] button.
5. If the success message is displayed, click [OK].

MANUALLY REGISTERING CAMERA
If the camera cannot be found using search function, the camera can be registered remotely by manually inserting IP information, if the camera is connected to external network.

1. Click – at the main page of device manager.
2. Insert the range of IP address that you search.
3. Select the of the camera that you register, and insert HTTP port, ID, and password.
4. Click [Register] button.
5. Check if camera is registered.
   • Check MAC address at the sticker attached to the camera.

AUTOMATICALLY CONFIGURING IP

1. Click the camera from the list that you want to automatically configure the IP.

2. Click < + > at the main page of device manager.
   • Equipment Setting menu appears.

3. At the menu, click .

4. Click [Close] button.

PORT RANGE FORWARD (PORT MAPPING) SETUP
If you have installed a Broadband Router with a camera connected, you must set the port range forwarding on the Broadband Router so that a remote PC can access the camera in it.
Manual Port Range Forwarding

1. From the Setup menu of the Broadband Router, select <Applications & Gaming> – .
   For setting the port range forward for a third-party Broadband Router, refer to the user guide of that Broadband Router.

2. Select and for each connected camera to the Broadband Router.
   The number of each port to be configured to the IP router should be set according to the port number designated in – – <IP & Port> on the camera web viewer.

3. When done, click [Save Settings].
   Your settings will be saved.

• **** Port forwarding setting is an example of setting CISCO IP router.
• The settings may differ depending on the connected Broadband Router model.
  For more information, refer to the user manual of the applicable router.

Setting up Port Range Forward for several network cameras

• You can set a rule of Port Forwarding on the Broadband Router device through its configuration web page.
• A user can change each port using the camera setting screen.

When Camera1 and Camera2 are connected to a router :

• **** Port forwarding can be done without additional router setup if the router supports the UPnP (Universal Plug and Play) function. After connecting the network camera, select the checkbox from the menu in in “Settings -> Network -> DDNS”.

CONNECTING TO THE CAMERA FROM A SHARED LOCAL PC

1. Run device manager.
   It will scan for connected cameras and display them as a list.

2. Double-click a camera to access.
   The Internet browser starts and connects to the camera.

• **** Access to the camera can also be gained by typing the camera’s IP address in the address bar of the Internet browser.

CONNECTING TO THE CAMERA FROM A REMOTE PC VIA THE INTERNET
On a remote computer that is not in the Broadband Router’s network cluster is not allowed, users can access cameras within a Broadband Router’s network by using the camera’s DDNS URL.

1. Before you can access a camera in the Broadband Router network, you should have set the port range forward for the Broadband Router.
2. From the remote PC, launch the Internet browser and type the DDNS URL address of the camera, or the IP address of the Broadband Router in the address bar.
   ex) http://ddns.hanwha-security.com/ID

• ** To use Wisenet DDNS, sign up at the Wisenet DDNS homepage ( http://ddns.hanwha-security.com** ) and register the product at [My DDNS]>[Register Product].

Web viewer

CONNECTING TO THE CAMERA
Normally, you would

1. Launch the Internet browser.
2. Type the IP address of the camera in the address bar.
   ex) • IP address (IPv4) : 192.168.1.100 → http://192.168.1.100
   – the Login dialog should appear.
   • IP address (IPv6) : 2001:230:abcd: ffff:0000:0000:ffff:1111
   → http://[2001:230:abcd:ffff:0000:0000:ffff:1111] – the Login dialog should appear.

http://192.168.1.100

If the HTTP port is other than 80

1. Launch the Internet browser.
2. Type the IP address and HTTP port number of the camera in the address bar. ex) IP address : 192.168.1.100:HTTP Port number(8080)
   → http://192.168.1.100:8080 – the Login dialog should appear.

Using URL

1. Launch the Internet browser.
2. Type the DDNS URL of the camera in the address bar.
   ex) URL address : https://ddns.hanwha-security.com/Product ID – the Login dialog should appear.

• **** Network connection is disabled in the LAN only environment.

Connecting via UPnP

1. Run the client or operating system in support of the UPnP protocol.
2. Click the camera name for search.
   In the Windows operating system, click the camera name searched from the network menu.
   – The login window is displayed.

Connecting via Bonjour

1. Run the client or operating system in support of the Bonjour protocol.
2. Click the camera name for search.
   In the Mac operating system, click the camera name searched from the Bonjour tab of Safari.
   – The login window is displayed.

To check the DDNS address
If the camera is connected directly to a DHCP-based cable modem or DSL modem, the IP address will change each time it tries to connect to the ISP (the company you subscribed to).
If this is the case, you will not be informed of the IP address changed by DDNS.
Once you register a dynamic IP-based device with the DDNS server, you can easily check the changed IP when you try to access the device.
To register your device to the server, visit https://ddns.hanwha- security.com and register your device first, and then set the Web Viewer’s