Shark IZ562H Series Cordless Pro with Clean Sense IQ and PowerFins Plus FAQs

: June 9, 2024
: Shark

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Shark IZ562H Series Cordless Pro with Clean Sense IQ and PowerFins Plus
FAQs
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Shark IZ562H Series Cordless Pro with Clean Sense IQ and PowerFins Plus

FAQs

Shark IZ562H Series Cordless Pro with Clean Sense IQ and PowerFins
Plus

This article contains the IZ562H Series Shark® Cordless Pro with Clean Sense IQ and PowerFins® Plus FAQs. This supports the following SKUs: IZ562H, IZ562HC, IZ563H, IZ565H and UZ565H.

FAQs

Is the battery removable?

The battery on the IZ562H Series is removable and can be charged on or off the unit.
To charge the battery, plug the charger directly into the port on the handheld vacuum.

What do the lights on the battery mean?

No LED: the battery is off.
LED pulses yellow: from 0 to 75% charged.
LED pulses green: from 76% to 99% charged.
LED pulses white: 100% charged.

How do I charge the battery and how long does it take to charge?

Charge the battery by plugging the charger into the port on the handheld vacuum. Charging can take up to 3.5 hours.

Use only Shark® chargers and charging docks, as other chargers may damage the unit or fail to charge it.

How long will the battery run?

The initial charge on the pack out of the box is approximately 30%. Prior to first use, charge the battery completely. During first use, run the battery down until it is completely out of power. This will condition the battery.

Hand vacuum–ECO Mode: approximately 40 minutes
Bare Floor Mode–ECO Mode: approx. 36 minutes
Carpet Mode–ECO Mode: approx. 25 minutes
Boost Mode (Hand vacuum): approx. 10 minutes

These runtimes are based on a new, fully charged battery. Like all lithium-ion products, the battery will naturally decrease in capacity over time.

The battery seems to have a shorter runtime than expected. What should I

do?

The initial battery charge is approximately 30%. Prior to first use, charge the battery completely. During first use, run the battery down until it is completely out of power.

This will condition the battery. Like all lithium-ion products the battery will naturally decrease in capacity over time.

What if the battery is warm to the touch or indicates that it’s too warm

to charge?

The battery may feel warm during use. This is normal as batteries increase in temperature slightly during discharge. If the battery feels uncomfortably warm, stop using the vacuum and allow the battery to cool. Plug the charger into the battery port and check the indicator lights on the handheld vacuum for error codes. If the battery is too warm to charge, the first and third LEDs will blink. Leave the battery plugged in and charging will resume automatically when the battery has reached a normal temperature. If the battery is too warm after use, the charger will pause until the battery cools before it begins charging.

When and how do I clean the filters?

Filters may need to be cleaned if the vacuum stops picking up dirt. To clean filters, rinse them with water only. Allow all filters to air-dry completely for up to 48 hours before reinstalling to prevent liquid from being drawn into electric parts. Clean the pre-motor filters at least once a month and post- motor filter at least once a year. Tap off loose dirt between washes when needed. More frequent cleaning may sometimes be necessary with heavy use.

When and how do I empty the dust cup?

For optimal performance, empty the dust cup each time you vacuum or when debris reaches the MAX FILL line. Detach the handheld vacuum from the wand by pressing the wand release button. Position the dust cup over a trash receptacle, then open the bottom dust cup lid by sliding the CleanTouch Dirt Ejector slider forward. Tap gently to empty contents. Remove any debris or hair from the cone-shaped screen inside the dust cup. Wipe the interior of the dust cup clean if needed. Close the dust cup lid, pressing it until it clicks into place.

How do I access and clean the DuoClean® PowerFins™ brushroll and Soft

Roller?

Detach the floor nozzle from the wand. Turn the floor nozzle over and use a coin to turn the lock on the bottom cover counterclockwise. Lift up the Eject tab and pull the brushroll out of the nozzle. Clear away any string, hair, or debris wrapped around the brushroll and in the nozzle openings. To reattach the bottom cover, press down firmly along all sides. Turn the lock clockwise to close.

How do I assemble the vacuum?

Insert the wand into the floor nozzle. Insert the handheld vacuum into the wand.

For proper operation, ensure all parts are firmly clicked into place.

How do I use the different cleaning modes?

Press the power button to turn the vacuum on or off.

To clean in ECO mode: Press the mode select button (with the fan icon) until the green leaf icon illuminates on the hand vac display screen. The brushrolls will spin slowly to clean bare floors and small area rugs. Press the mode select button again to switch between Clean Sense IQ and Boost modes. To engage the brushroll, step on the floor nozzle and tilt the handheld vacuum back.

To clean in Clean Sense IQ mode: press the mode select button until the Clean Sense IQ icon illuminates on the hand vac display screen. In this mode, the brushrolls will spin faster and suction will increase to pick up heavy debris. The brushroll speed and suction will decrease as debris is cleared and floor is cleaned.

To engage the brushroll, step on the floor nozzle and tilt the handheld vacuum back.

To clean in Boost mod e: press the mode select button until the red fan icon illuminates on the hand vac display screen. The brushrolls will spin faster and suction will increase to pick up heavy debris. To engage the brushroll, step on the floor nozzle and tilt the handheld vacuum back.

To save battery power: select ECO mode.
For everyday cleaning power on bare floors and carpets, while optimizing runtime, select Clean Sense IQ Mode.
For an extra burst of power, select Boost mode.

How do I clean above floors with or without accessories?

To clean above-floor areas, press the wand release button at the top of the wand to detach the handheld vacuum. Attach an accessory to the handheld vacuum for more cleaning options.

For more cleaning reach, leave the handheld vacuum on the wand and detach the wand from the floor nozzle. Press the nozzle release button on the bottom of the wand, then gently pull up on the handheld vacuum to remove the wand. Attach an accessory to the handheld vacuum or the wand and begin cleaning.

In all settings, for an added boost of suction power, press the mode select button to toggle between ECO, Clean Sense IQ, and Boost modes. To save battery power, select ECO mode. For everyday cleaning with optimized runtime and power, select Clean Sense IQ Mode. For an extra burst of power, select Boost mode

What is MultiFLEX® technology and how do I use it?

MultiFLEX technology allows the wand to bend, making it easy to clean under furniture. The MultiFLEX wand also folds over for freestanding compact storage. To bend the wand, press the unlock latch on the back, then adjust the wand angle. For storage, turn off the vacuum and press the unlock latch on the back of the wand. Fold the handheld vacuum forward toward the floor nozzle until it clicks into place.

How do I store my vacuum?

Store your vacuum securely and out of the reach of children or pets. You can hang the handheld vacuum on the wand storage hook for freestanding compact storage. Press the hand vacuum release button on the back of the wand to detach the handheld vacuum, and place it on the hook.

Another option is to simply place the vacuum flat on the floor. The rubber pads on the base of the handheld vacuum will prevent scratching on floors.

What should I do if my vacuum is hard to push or pull?

Check to see which setting you are using. If the unit is difficult to push or pull, switch to a lower suction mode, such as ECO mode. The floor select button on the handle allows you to adjust suction power as well as brushroll speed. For thick or high pile carpets, use the Carpet setting. Press the floor select button until the Carpet icon illuminates. For area rugs, mats, and specialty carpets, press the floor select button until the Hard Floor icon illuminates.

What happens if I experience small static shocks while vacuuming?

Certain dry conditions in winter or dry desert areas may cause common static electricity to build up in the vacuum, producing small shocks like what you might experience from contact with doorknobs, wool sweaters, or blankets. This is harmless. To avoid this, we recommend moisturizing your hands and/or removing wool socks or sweaters prior to vacuuming.

What does the light on the nozzle mean?

The Clean Sense IQ indicator on the nozzle lets the user know if the area is clean of debris. If the light bar increases, the system has detected heavy debris and will increase brushroll speed and suction until the debris is cleaned. When the light bar is not illuminated, the area is clear of debris.

How do I Install the Odor Neutralizer Technology system?

1. Remove Odor Neutralizer Technology dial from its packaging. Flip up the dial handle, align the teal arrows, then insert the dial into the nozzle.

2. To lock and engage the dial, rotate it counterclockwise until it clicks into the desired odor intensity setting.

How do I replace the cartridge in the Odor Neutralizer Technology

system?

1. Flip up the handle and rotate the dial clockwise until the two teal arrows are aligned. Pull the handle to remove the dial from the nozzle.
2. Rotate the cartridge counterclockwise in the dial housing and pull out the cartridge. Dispose of the old cartridge.
3. Remove the new odor cartridge from the sealed packaging. To maintain the life of the cartridge, keep it in the sealed packaging until you are ready to install it.
4. Align the yellow arrow on the side of the cartridge with the yellow arrow on the side of the dial, then insert the cartridge into the dial. Rotate the cartridge clockwise until the yellow arrow on the cartridge clicks into place and points to the yellow lock on the dial to lock it in place.
5. Align the teal arrow on the dial with the teal arrow on the nozzle, then reinsert the dial into the nozzle. Rotate the dial counterclockwise until it clicks into an intensity setting to engage. Rotate further to change the intensity setting.

How do I adjust the intensity setting of the Odor Neutralizer Technology

system?

1. Flip up the dial handle and rotate the odor dial to adjust odor neutralizer intensity or to unlock the dial for cartridge access.
2. To lower the intensity, rotate the dial toward the Low position.
3. To Increase the intensity, rotate the dial toward the High position. This position is the recommended setting for optimal performance.

Do I need to replace the Odor Neutralizer Technology cartridge?

Yes, odor cartridges should be replaced every 6 months for optimal performance.

I dislike the scent or it’s too intense at the lowest setting. Can I

remove the Odor Neutralizer Technology cartridge?

The odor dial MUST be installed for the vacuum to function properly.

If you do not wish to use the Odor Neutralizer Technology cartridge: Remove the odor dial from the floor nozzle. Flip up the handle and rotate the dial clockwise until the two teal arrows are aligned. Pull the handle to lift out the dial. Remove the odor cartridge by rotating it counterclockwise in the dial housing, then pull out the cartridge.

Install the dial back into the nozzle. Align the teal arrow on the dial with the teal arrow on the nozzle, then reinsert the dial into the nozzle. Rotate the dial counterclockwise until it clicks into place. Dispose of the cartridge by dropping it in the trash.

The Odor Neutralizer Technology system has been getting less intense, or

has no smell. Is it working?

The intensity of the Odor Neutralizer Technology system’s fragrance may diminish over time. It may also have no noticeable fragrance at all. This is natural, and does not mean the technology isn’t working.

If you don’t smell the fragrance, but no bad odors are coming from the unit’s exhaust, the technology is still working.

Follow replacement instructions to ensure continued performance.

This technology only works when the vacuum is in operation.

Is any maintenance required for the Odor Neutralizer Technology system?

Clean all filters as recommended in the Owner’s Guide.
Empty the dust cup before storing your vacuum.
Replace the odor cartridge every 6 months.
Visit qr.sharkclean.com/odortech to learn more and to purchase replacements.
If wet pet messes are cleaned up, thoroughly clean the vacuum.

Does Shark sell any other scent options?

Visit qr.sharkclean.com/odortech for more information and our latest available scent offerings. Scent offerings may change over time and may only be limited to one option.

How should I dispose of old Odor Neutralizer Technology cartridges?

Cartridges can be disposed of with household trash. Place old cartridges into a proper garbage receptacle, and do not litter. Due to their size, cartridges can’t be recycled.