Shark HZ3000 Series Stratos Corded Stick Vacuum with Odor Neutralizer FAQs

Shark HZ3000 Series Stratos Corded Stick Vacuum with Odor Neutralizer

FAQs

This article contains the FAQs for the HZ3000 Series Shark® Stratos® Corded Stick Vacuum with Odor Neutralizer FAQs. This supports the following SKUs HZ3000, HZ3002, QS3002H, QS3002HEG, QS3002HBL, QS3002HEM and QS3000QRD.

FAQs

How do I assemble my vacuum?

1. Insert the wand into the floor nozzle until it clicks into place.
   2)Insert the handheld vacuum into the top of the wand until it clicks into place.
   3)Remove the odor neutralizer technology dial from the package. Flip up the dial handle, align the arrows, then insert the dial into the nozzle
2. To lock and engage the dial, rotate it counterclockwise until it clicks into the desired odor intensity setting.

How do I use the different cleaning modes?

To clean bare floors, area rugs, or with accessories:

1. Press the power button to turn on the vacuum. When first powered on, the vacuum will be in Bare Floor mode.
2. Tilt the handle back while gently stepping on the floor nozzle. The brushrolls will spin slowly in this mode.

To clean carpets:

1. Press the Floor Type button to switch to Carpet mode
2. Tilt the handle back while gently stepping on the floor nozzle. The brushrolls will spin quickly in this mode.

How do I clean above floors with or without accessories?

Detach the handheld vacuum by pressing the Wand Release button at the top of the wand. Use the tapered tip on the handheld vacuum to clean tight spaces, or add an accessory to the end.

For more cleaning reach, leave the handheld vacuum in place and detach the wand from the floor nozzle. First remove the power cord from the cord clip. Step on the Wand Release foot pedal by the floor nozzle and pull up the handheld vacuum to remove the wand.

Attach an accessory to the wand.

When and how do I empty the dust cup?

For optimal performance, empty the dust cup each time you vacuum, or when debris reaches the MAX FILL line.
To access the dust cup, detach the handheld vacuum from the wand. Press the two release buttons on the sides of the dust cup at the same time,and pull the dust cup up.
– For quick storage, hang the handheld vacuum from the storage hook on the wand. Align the catch on the side of the handheld vacuum over the hook.
–  Hold the dust cup over a trash receptacle. Press the Empty button (with the trash can icon) on the front of the dust cup and pull open the lid until it clicks and locks in the open position.
– Tap gently to empty contents and remove any debris from the cone-shaped screen inside the dust cup.
– Close the dust cup lid, until it clicks into place.
– To reinstall the dust cup, slide it into the top of the handheld vacuum until it clicks into place.

When and how do I clean the filters?

Filters may need to be cleaned if the vacuum stops picking up dirt, if airflow is restricted, or if you notice lighter or no suction. For optimal performance, clean filters regularly. Between cleanings, lightly tap filters over a trash receptacle to remove dust and debris as needed.

Rinse the pre-motor foam and felt filters once a month, or as needed.
– Remove the dust cup from the handheld vacuum by pressing the two buttons on the sides.
– Remove the filter housing from the dust cup.
– Pull out the pre-motor foam and felt filter from the housing.
– Rinse both filters with cold water only.
– Allow filters to air-dry completely (at least 24 hours) before reinstalling.
– After the filters have dried, install the felt filter first, with the tab facing out, followed by the foam filter.
– Insert the filter housing into the dust cup until it clicks into place.
– Reattach the dust cup into the handheld vacuum,  until it clicks into place.

Rinse the HEPA filter once every 6 months or as needed.
– To remove the HEPA filter, detach the dust cup, then pull the Filter Release tab on the handheld vacuum filter cover.
– Remove the filter cover, then squeeze the side tabs on the HEPA filter and lift it out.
– Rinse with cold water only.
– Allow filter to air-dry completely (at least 24 hours) before reinstalling.

Note : Do not place filters in the dishwasher or washing machine.

How do you maintain the self-cleaning brushroll?

If you see any hair wrapped around the self-cleaning brushroll, continue cleaning, using Carpet mode on a bare-floor surface, and the brushroll should automatically remove the hair wrap.
If some hair wrap remains after continued use, open the bottom of the floor nozzle and carefully remove the hair.

How do I store my vacuum?

To store the vacuum upright, detach the handheld vacuum and hang it from the storage hook on the front of the wand. Then wrap the power cord around the cord hooks.

**What happens if I experience small static shocks while I am

vacuuming?**

Certain dry temperatures in winter or dry desert areas may cause common static electricity to build up in the vacuum, producing small shocks, similar to what you might experience from contact with doorknobs, wool sweaters, or blankets. This is harmless. To avoid this, we recommend moisturizing your hands and/or removing wool socks or sweaters prior to vacuuming.

What should I do if my vacuum is hard to push or pull?

For more maneuverability on area rugs, use the Bare Floor setting.
– Tilt the handle back while gently stepping on the floor nozzle. The brush rolls will spin slowly in this mode.

For easier movement on high-pile carpets, press the Floor Type button to switch to Carpet setting.- Tilt the handle back while gently stepping on the floor nozzle. The brush rolls will spin quickly in this mode.

What should I do if my vacuum doesn’t turn on?

Check the power outlet by plugging in another appliance or plugging the vacuum into a different outlet.
Make sure the power button is turned on.
If the vacuum still doesn’t have power, it may have overheated.

The vacuum cleaner is equipped with a motor protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Typically, overheating is caused by a clogged airway. It may take approximately 60 minutes for the unit to cool. Perform the following steps to clear the clog while the vacuum cools.

1. Turn off the vacuum and unplug it.
2. Detach the dust cup and position it over a trash receptacle. Press the Empty button to open the lid and release debris and dust into the trash. Clear away any debris from the cone-shaped screen inside the dust cup, then close the lid.
3. Remove the pre-motor foam and felt filters from the housing on the dust cup. Tap filters clean over a trash can to remove any excess dirt and debris.
4. Reinsert the filters, placing the felt filter in first, followed by the foam filter. Reinstall the housing into the top of the dust cup.
5. Detach the hand vacuum from the wand and the wand from the floor nozzle. Remove any blockages.
6. Turn the nozzle upside down. Clear away any clogs or debris around the brushroll and in the nozzle openings.
7. Check for clogs in the debris intake.
8. Once all clogs have been cleared, reassemble the vacuum.
9. Once the unit has cooled for 60 minutes, plug it back in and turn it on.

If problem persists, please contact Customer Care.

What should I do if my vacuum turns off on its own?

The vacuum cleaner is equipped with a motor protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Typically, overheating is caused by a clogged airway. It may take approximately 60 minutes for the unit to cool. Perform the following steps to clear the clog while the vacuum cools.

1. Turn off the vacuum and unplug it.
2. Detach the dust cup and position it over a trash receptacle. Press the Empty button to open the lid and release debris and dust into the trash. Clear away any debris from the cone-shaped screen inside the dust cup, then close the lid.
3. Remove the pre-motor foam and felt filters from the housing on the dust cup. Tap filters clean over a trash can to remove any excess dirt and debris.
4. Reinsert the filters into the housing, placing the felt filter in first, followed by the foam filter. Reinstall the housing into the top of the dust cup.
5. Detach the hand vacuum from the wand and the wand from the floor nozzle. Remove any blockages.
6. To access the brushroll, use a coin to open the locks on the bottom of the nozzle. Turn the locks counterclockwise to open, then lift off the brushroll cover.
7. Clear away any clogs or debris around the brushroll and in the nozzle openings.
8. Once all clogs have been cleared, reattach the bottom cover, pressing down firmly along all sides. Turn the locks clockwise to close.
9. Reassemble the vacuum.
10. Once the unit has cooled for 60 minutes, plug it back in and turn it on.

If problem persists, please contact Customer Care.

What should I do if the brushroll stops spinning?

If the brushroll isn’t spinning, but the motor is running, check the following:
– Is the brushroll indicator light on the floor nozzle solid red or flashing red?
– If the brushroll indicator light is solid red:
– Turn off the vacuum and unplug it.
– Ensure the vacuum is on the appropriate carpet setting.
– Plug in the vacuum and turn on the power.
– If the brushroll indicator light is flashing red, check for clogs in the brushroll and allow the unit to cool for 60 minutes before turning it back on:
– Turn off the vacuum and unplug it.
– Detach the floor nozzle from the wand.
– Clear any clogs from the debris intake on the bottom of the floor nozzle.
– Reconnect the floor nozzle to the wand.
– Plug in the vacuum and turn on the power.

If problem persists, please contact Customer Care.

What should I do if my vacuum is not picking up dirt or debris?

1. Turn off the vacuum and unplug it.
2. Detach the dust cup and position it over a trash receptacle. Press the Empty button to open the lid and release debris and dust into the trash.
3. Remove the pre-motor foam and felt filters from the housing on the dust cup. Tap filters clean over a trash can to remove any excess dirt and debris.
4. Reinstall the filters into the housing, placing the felt filter in first, followed by the foam filter. Reinstall the housing into the top of the dust cup.
5. Remove the post-motor filter cover from the top of the handheld vacuum.
6. Plug in the vacuum. Turn on the power, and check the handheld vacuum for suction.
7. Turn off the vacuum and unplug it.
8. Reinstall the post-motor filter and reattach the filter cover.
9. Detach the wand from the floor nozzle and drop a coin into the wand. If the coin doesn’t fall out, then there is a clog in the wand that must be cleared.
10. Clear any clogs and reattach the handheld vacuum to the wand.
11. Plug in the vacuum, turn on the power and check for suction at the end of the wand.
12. If there is still no suction, turn the vacuum off and unplug it.
13. Detach the floor nozzle from the wand.
14. Turn the nozzle upside down and clear away any clogs or debris around the brushroll and in the nozzle openings.
15. Reattach the floor nozzle to the wand.
16. Plug in the vacuum. Turn on the power and test for suction.

Be sure to rinse the filters whenever you notice a loss in suction. Rinse the pre-motor filters once a month or as needed. Rinse the post-motor filter once every 9 months or as needed.

If problem persists, please contact Customer Care.

How do I Install the odor neutralizer technology system?

1. Remove the odor neutralizer technology dial from the bag. Flip up the dial handle, align the teal arrows, then insert the dial into the nozzle.

2. To lock and engage the dial, rotate it counterclockwise until it clicks into the desired odor intensity setting.

**How do I replace the cartridge in my odor neutralizer technology

system?**

1. Flip up the handle and rotate the dial clockwise until the two teal arrows are aligned. Pull the handle to remove the dial from the nozzle.

2. Rotate the cartridge counterclockwise in the dial housing and pull out the cartridge to remove it.

3. Remove the new odor cartridge from the sealed packaging. To maintain the life of the cartridge, keep it in the sealed packaging until you are ready to install it.

4. To lock in place, rotate the cartridge clockwise until the yellow arrow on the cartridge clicks into place and points to the yellow lock on the dial cover.

5. Align the teal arrow on the dial cover with the teal arrow on the nozzle, then reinsert the dial into the nozzle. Rotate the dial counterclockwise until it clicks into an intensity setting to engage. Rotate further to change the intensity setting.

6. Dispose of old cartridge by dropping it in the trash.

**How do I adjust the intensity setting of my odor neutralizer

technology system?**

1. Flip up the dial handle and rotate the odor dial to adjust odor neutralizer technology intensity or to unlock the dial for cartridge access.

2. To lower the intensity: rotate the dial toward the Low position to decrease the intensity to the lowest level when the vacuum is in use.

3. To increase the intensity: rotate the dial toward the High position for the highest intensity level when the vacuum is in use. This position is the recommended setting for optimal performance.

Do I need to replace my Odor neutralizer technology cartridge?

Yes, odor neutralizer technology cartridges should be replaced every 6 months for optimal performance.

**I dislike the scent or it’s too intense at the lowest setting. Can I

remove the odor neutralizer technology system?**

The odor dial cover needs to be installed for the vacuum to function properly. If you do not wish to use the odor neutralizer technology system, please follow the below steps:

1. Remove the odor dial from the nozzle. Flip up the handle and rotate the dial clockwise until the two teal arrows are aligned. Pull the handle to lift the dial out of the nozzle.

2. Remove the odor cartridge by rotating the cartridge counterclockwise in the dial housing and pull out the cartridge.

3. Install the dial cover back into the nozzle without the cartridge. Align the teal arrow on the dial cover with the teal arrow on the nozzle, then reinsert the dial cover into the nozzle. To lock, rotate the cover counterclockwise until it clicks into place.

4. Dispose of cartridge by dropping it in the trash.

**The odor neutralizer technology system has no smell, or is less

intense. Is it working?**

The intensity of the odor neutralizer technology’s fragrance may diminish over time. It may also have no noticeable fragrance at all. This is natural and does not indicate the technology isn’t working. Follow replacement instructions to ensure continued performance.

This technology only works when the vacuum is in operation.

**My vacuum is emitting air that smells bad. Is my odor neutralizer

technology not working?**

1. Check the dust cup as it may be full. Empty the dust cup if needed and empty the dust cup after each use for optimal odor neutralizer technology performance.

2. If you vacuumed up particularly bad-smelling debris such as a wet pet mess, thoroughly clean the interior of the vacuum to remove any remaining problem debris from the system.

3. Check the filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before reinstalling them.

4. Make sure the odor cartridge is installed in the dial and the dial is installed in the nozzle correctly.

5. Check the odor neutralizer technology dial on the nozzle to see what setting is enabled. If the odor neutralizer technology dial is on Low, consider increasing the intensity.

6. If the cartridge has been installed for 6 months or longer, consider replacing it. Whenever installing a new cartridge, write the date on the cartridge as a reminder to replace it after 6 months.

**Is any maintenance required for my odor neutralizer technology

system?**

Clean all filters as recommended in the Owner’s Guide.

1. Empty the dust cup before storing your vacuum.
2. Replace the cartridge every 6 months.
3. Visit qr.sharkclean.com/odortech to learn more and purchase replacements.
4. If wet pet messes are cleaned up, thoroughly clean the vacuum.

Does Shark sell any other scent options?

Visit qr.sharkclean.com/odortech for more information and our latest available scent offerings. Offerings may change over time and may be limited.

**How should I dispose of my old odor neutralizer technology

cartridges?**

The odor neutralizer technology cartridges can be disposed of in the trash. Do not litter. Due to their size, cartridges cannot be recycled.

Is the odor neutralizer technology safe to use around pets and children?

Yes, but please read the Owner’s Guide and carefully follow all warnings and safety instructions.

**How does the Odor Neutralizer Technology work? Does it have an air

freshener smell and mask the odor?**

The Odor Neutralizer Technology molecules are specially created to seek out the bad odors inside your vacuum and transform them for a
better overall experience. As the vacuum operates, the Odor Neutralizer Technology molecules interact with the odorous debris as it moves through the vacuum’s system leaving a fresher smell coming out of the exhaust. There is also the option to adjust the intensity of the smell to your liking, right on the nozzle.

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