athenahealth Medical athenaOne Technical Requirements

: October 29, 2023
: athenahealth

Table of Contents

athenahealth Medical athenaOne Technical Requirements
To access athenaOne
Hardware requirements
Virtualization
Network recommendations
Faxing
Devices
Browser Appendix
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athenahealth Medical athenaOne Technical Requirements

To access athenaOne

athenaOne is a cloud-based application. As such, athenaOne can be accessed through several commercially available web browsers. Our goal is to provide customers with the best HIPAA-compliant experience over the modern web. Please note this matrix only reflects athenaOne, not any other services. As of the publication date of this document, here is our browser support matrix:

	Chrome	Safari	MS Edge	IE 11

**Windows PCS & Tablets***

Windows 8.1, 10, 11

| Supported (Recommended)|

Not Supported

| Recent Version Supported| Not Supported, as

of Spring ’21 release

Mac

macOS

| Supported (Recommended)| Supported| Not Supported| Not Supported
iPhones

iOS

Not Supported

| Not Supported (Limited

support provided via the athenaOne Mobile App)

Not Supported

iPads

iPadOS

NOTE: The Athena device integration module for integrating physical devices like card readers and selected medical devices is not currently supported beyond Windows operating systems.
Please contact Athena at macOS_DYMO@athenahealth.com if you are interested in participating in future alpha/beta opportunities for using specific devices on macOS devices.

Recommended. Recommended solutions are those that athenahealth believes will offer your organization the highest performance and best user experience with our products. A recommended browser is, of course, also
“supported.” Furthermore, these browsers are typically the browsers used by athenahealth development teams, so using them naturally means your organization is less likely to encounter bugs and disruption.
Supported. Supported solutions are tested against all new and existing athenaOne workflows for all new versions of those browsers. Bugs identified with these browsers will be triaged in a timely manner.
Limited. Limited solutions enjoy access and support for a small subset of our workflows. For supported workflows, bugs identified with these browsers will be appropriately triaged in a timely manner. Non-supported workflows will be unavailable on limited combinations of browsers/platforms.

NOTE: The “limited” support descriptions here apply to the athenaOne application only, and not other mobile applications athenahealth may offer such as Epocrates and the athenaOne App.

Not supported. Use these solutions at your own risk. athenaOne will block some unsupported browsers, but may not block all such browsers, particularly in the cases where a user may intentionally alter the user-agent. A lack of blocking should not be construed as support.

Hardware requirements

For the best user experience, our application requires the following hardware specifications:

Windows PC

Minimum 2.0+ GHz quad-core CPU (ex: Core i5); recommended 2.0+ GHz quad-core CPU (ex: Core i7)
8 GB RAM Minimum; 16 GB+ RAM Recommended
10 GB free hard drive space; SSD recommended
A monitor capable of at least 1920×1080 or higher is recommended.
Windows 8.1, 10 or 11 with the latest updates

Mac

2.0+ GHz quad-core CPU (ex: Core i5); Minimum recent 2.0+ GHz dual core CPU (ex: Core i3)
- Minimum 2015 Macbook Pro or equivalent
- Recommended 2020 Macbook or newer, with Apple M1 or M2 processor
8 GB RAM; Minimum 4 GB RAM
10 GB free hard-drive space; SSD recommended
A monitor capable of at least 1024×768 pixel resolution (22” 1920×1080 recommended).
OS X 10.12 Sierra or newer (current version 13 Ventura)
Note: athena device management (ADM) is not supported on Mac

Windows Tablets

Minimum 2.0+ GHz quad-core CPU (ex: Core i5); Recommended 2.0+ GHz quad-core CPU (ex: Core i7)
8 GB RAM Minimum; 16 GB RAM+ recommended
10 GB free hard drive space; SSD recommended
A monitor capable of at least 22” 1920×1080 or higher is recommended.
Don’t utilize tablet mode
Use an external keyboard and mouse
Use a stylus for touchscreen capabilities; touch input is not supported

Virtualization

There are some risks and limitations to utilizing virtualization with athenaOne, including:

Insufficient workstation resourcing/networking bottlenecks;
Device connectivity/passthrough complexity;
athenaOne Device Manager (ADM) functionality and stability; and
Support and issue troubleshooting complexity.

Should a performance or other issue occur in athenaOne for a user in a virtual environment that is not replicable on a thick client, we will be unable to offer support beyond identification of the issue as related to the virtual environment. You should connect with the vendor of your virtualization solution for support in these instances.
You can find more about athenahealth’s virtualization guidance on the Success Community:
https://success.athenahealth.com/s/article/000009950.

Network recommendations

Connections to athenaOne consist of high-volume trusted network transactions that perform best with low latency and short network routing. You should consider the following recommendations and best practices when managing athenaOne traffic.

1Mbps up and down per user
- This can vary greatly between users but is a good rule of thumb.
120ms round-trip time
- The total time for your data to travel to our servers and back.
Direct internet access for athenaOne
- Keep it simple; athenaOne runs best without complex internal network configurations.
Backup Internet Service Provider (ISP)
- Keeps you connected if your primary ISP goes down.

To ensure full athenaOne functionality, the following wildcard domains should be added to your allow list, if your organization blocks non-essential traffic.

Allow the following wildcard domains and IP ranges through TCP ports 443 and through any web proxies or related infrastructure:
- athenaOne:
- *.athenahealth.com
- *.athena.io
- *.printing.athena.io
- https://col.eum-appdynamics.com
- secure.athenahealthpayment.com
- *.api.smartystreets.com
- athenaTelehealth
- *.chime.aws
- *.amazonaws.com
- 99.77.128.0/18
- Epocrates:
- *.epocrates.com
- *.atext.epocrates.com
- eLearning:
- *.kenexa.com
- *.csod.com
- *.akamai.com
Add the following firewall exclusions for Ingenico credit-card devices:
*** Network administrators are strongly urged to use DNS-based filtering for their firewalls due to the potential for IP addresses to change. However, certain setups are not compatible with DNS filtering. For such networks, athenahealth recommends white-listing communication through the following port groupings:

Port	IP Range	Domain Name
7000, 450*, 6423, 7500, 443	156.36.0.0/16	Fuseboxtrant.elavon.net

termmgt.elavon.com termupdate.elavon.net

7000, 450*, 6423, 7500, 443| 170.135.0.0/16| Fuseboxtrant.elavon.net termmgt.elavon.com

termupdate.elavon.net

7000, 450, 6423, 7500, 443| 193.155.119.0/25| Fuseboxtrant.elavon.net termmgt.elavon.com termupdate.elavon.net
7000, 450, 6423, 7500, 443| 195.245.90.0/25| Fuseboxtrant.elavon.net

termmgt.elavon.com termupdate.elavon.net

7000, 450*, 6423, 7500, 443| 198.203.191.0/24| Fuseboxtrant.elavon.net termmgt.elavon.com

termupdate.elavon.net

7000, 450*, 6423, 7500, 443| 198.203.192.0/24| Fuseboxtrant.elavon.net termmgt.elavon.com

termupdate.elavon.net

7000, 450*, 6423, 7500, 443| 204.194.192.0/22| Fuseboxtrant.elavon.net termmgt.elavon.com

termupdate.elavon.net

7000, 450*, 6423, 7500, 443| 204.194.196.0/22| Fuseboxtrant.elavon.net termmgt.elavon.com

termupdate.elavon.net

7000, 450*, 6423, 7500, 443| 216.235.176.0/20| Fuseboxtrant.elavon.net termmgt.elavon.com

termupdate.elavon.net

---|---|---
7000, 450*, 6423, 7500, 443| 65.201.175.80/28| Fuseboxtrant.elavon.net termmgt.elavon.com

termupdate.elavon.net

7000, 450*, 6423, 7500, 443| 204.137.47.32/28| Fuseboxtrant.elavon.net termmgt.elavon.com

termupdate.elavon.net

*Port 450 only needs to be included in the port groupings if utilizing Ingenico iPP320 model devices.

Faxing

athenahealth will process all inbound documents sent via fax from external providers to athenaFax toll-free numbers. Outbound faxes (from athenaOne) are managed via athenaFax servers and don’t require practice lines or servers. You can choose to forward or publish the toll-free fax numbers that athenahealth provides for document processing. If using a forward, the ANI (originating fax number) number from external providers is required.
VoIP and FoIP solutions by their nature have a potential for higher transmission failure rate. Because of this, while they can be used, we don’t recommend that you use them.

Recommendation

Publish toll-free numbers instead of forwarding due to reduced technical complexity and cost benefits.
If forwarding, we recommend a remote call forward (RCF) due to technical complexity.
Utilize analog lines due to conversions between analog/IP based systems.

Additional information on athenaFax requirements is available on the Success Community:
https://success.athenahealth.com/s/article/000009944.

Devices

athenahealth offers free, seamless athenaOne integrations with a selection of medical and non-medical devices that are integral to your organization’s success, and we provide an ecosystem of additional paid integration options through partnerships with leading device manufacturers and aggregators.
Our device catalog, https://www.athenahealth.com/sites/default/files/media_docs/Device- Integration-Menu.pdf, provides a comprehensive list of devices that integrate with athenaOne, either directly through athenaOne Device Manager (“ADM”, included with athenaOne Base), in collaboration with our Marketplace partners, or using HL7 interfaces with select third-party vendors.

NOTE: athenaOne Device Manager (ADM) is supported only on the Windows Operating System (OS). The devices in the catalog that are integrated through ADM are compatible with athenaOne only computers and laptops running the Windows OS.