BOSE Smart Soundbar 600 User Manual

: June 9, 2024
: Bose

Table of Contents

Smart Soundbar 600
References
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Smart Soundbar 600

SMART SOUNDBAR 600

IMPORTANT SAFETY INSTRUCTIONS
Please read and keep all safety, security, and use instructions.
Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The complete declaration of conformity can be found at: www.Bose.com/compliance This product conforms to all applicable Electromagnetic Compatibility Regulations 2016 and all other applicable UK regulations. The complete declaration of conformity can be found at: www.Bose.com/compliance Bose Corporation hereby declares that this product is in compliance with the essential requirements per Radio Equipment Regulations 2017 and all other applicable UK regulations. The complete declaration of conformity can be found at: www.Bose.com/compliance
Important Safety Instructions
Read these instructions. Clean only with a dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. Only use attachments/accessories specified by the manufacturer. Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
WARNINGS/CAUTIONS
This symbol on the product means there is uninsulated, dangerous voltage within the product enclosure that may present a risk of electrical shock. This symbol on the product means there are important operating and maintenance instructions in this guide.
Do not ingest battery, chemical burn hazard. The remote control supplied with this product contains a coin/ button cell battery. If the coin/button cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death. Keep new and used batteries away from children. If the battery compartment does not close securely, stop using the remote control and keep it away from children. If you think batteries might have been swallowed or placed inside any part of the body, seek immediate medical attention. To avoid risk of explosion, fire or chemical burn, use caution in replacing the battery and replace only with an agency approved (e.g., UL) CR2032 or DL2032 3-volt lithium battery. Properly and promptly dispose of used batteries. Do not recharge, disassemble, heat above 212° F (100° C) or incinerate. Contains small parts which may be a choking hazard. Not suitable for children under age 3.
This product contains magnetic material. Consult your physician on whether this might affect your implantable medical device.
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IMPORTANT SAFETY INSTRUCTIONS · To reduce the risk of fire or electrical shock, do NOT expose this product to rain, dripping, splashing, or moisture and
do not place liquid filled objects such as vases, on or near the product. · Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as lighted candles, on
or near the product. · Do NOT make unauthorized alterations to this product. · Do NOT use a power inverter with this product. · Do NOT use in vehicles or boats. · Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain
readily operable. · Only use the following hardware to mount this product: Bose Soundbar Wall Bracket. · When positioning the product, make sure it is not blocking any ventilation openings on your TV or monitor. Refer to
the owner’s guide that came with your TV or monitor and install in accordance with the manufacturer’s instructions. · Due to ventilation requirements, Bose does not recommend placing the product in a confined space such as in a
wall cavity or in an enclosed cabinet. · Do not place or install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including
amplifiers) that produce heat. · Keep batteries out of reach of children. · Batteries may cause a fire or chemical burn if mishandled. Do not recharge, disassemble, heat, or incinerate. · The battery provided with this product may present a risk of fire, explosion or chemical burn if mishandled,
incorrectly replaced or replaced with an incorrect type.
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REGULATORY AND LEGAL INFORMATION
NOTE:This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
· Reorient or relocate the receiving product or antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.
This device complies with part 15 of the FCC Rules and with ISED Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This equipment should be installed and operated with a minimum distance of 20 cm between radiator and your body.
This device for operation in the 5150 5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems.
CAN ICES-3(B)/NMB-3(B)
For Europe:
Frequency bands of operation 2400 to 2483.5 MHz, 5150 to 5350 MHz, and 5470 to 5725 MHz.
Maximum transmit power less than 20 dBm EIRP.
Maximum transmit power is below regulatory limits such that SAR testing is not necessary and exempt per applicable regulations.
This device is restricted to indoor use when operating in the 5150 to 5350 MHz frequency range in all EU Member States listed in the table.

BE

DK

IE

UK(NI)

FR

CY

SK

HU

AT

SE

BG

DE

PT

EL

HR

LV

LT

MT

PL

CZ

EE

FI

ES

IT

RO

LU

NL

SI

This symbol means the product must not be discarded as household waste, and should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human health and the environment. For more information on disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product.

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REGULATORY AND LEGAL INFORMATION

Low-power Radio-frequency Devices Technical Regulations
Without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original characteristic as well as performance to an approved low power radio-frequency devices. The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If found, the user shall cease operating immediately until no interference is achieved. The said legal communications means radio communications is operated in compliance with the Telecommunications Management Act. The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices.

Product Power State Table
The product, in accordance with the Ecodesign Requirements for Energy Related Products Directive 2009/125/EC and the Ecodesign for Energy-Related Products and Energy Information (Amendment) (EU Exit) Regulations 2020, is in compliance with the following norm(s) or document(s): Regulation (EC) No. 1275/2008, as amended by Regulation (EU) No. 801/2013.

Required Power State Information

Standby

Power Modes Networked Standby

Power consumption in specified power mode, at 230V/50Hz input

< 0.5 W

all network types < 2.0 W

Time after which equipment is automatically switched into mode

< 2.5 hours

< 20 minutes

Power consumption in networked standby if all wired network ports are connected and all wireless network ports are activated, at 230V/50Hz input
Wireless network port activation/deactivation procedures. Deactivating all networks will enable standby mode.

N/A

< 2.0 W

Wi-Fi®: Activate using the Bose Music app. Deactivate by pressing and holding the Mute and Bluetooth buttons on the remote simultaneously.
Bluetooth®: Activate by pairing with a Bluetooth source by pressing the Bluetooth button on the remote then selecting the soundbar in your mobile device Bluetooth list or by using the Bose Music app. Deactivate by clearing the pairing list by pressing and holding the Bluetooth button on the remote for 10 seconds.

Please dispose of used batteries properly, following local regulations. Do not incinerate.

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REGULATORY AND LEGAL INFORMATION

China Restriction of Hazardous Substances Table

Names and Contents of Toxic or Hazardous Substances or Elements

Toxic or Hazardous Substances and Elements

Part Name

Lead Mercury (Pb) (Hg)

Cadmium (Cd)

Hexavalent (CR(VI))

Polybrominated Biphenyl (PBB)

PCBs

X

O

Metal Parts

X

O

Plastic Parts

O

Speakers

X

O

Cables

X

O

This table is prepared in accordance with the provisions of SJ/T 11364.

O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below the limit requirement of GB/T 26572.

X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials used for this part is above the limit requirement of GB/T 26572.

Polybrominated diphenylether
(PBDE)
O
O
O
O
O

Taiwan Restriction of Hazardous Substances Table

Equipment name: Powered Speaker, Type designation: 439269

Restricted substances and its chemical symbols

Unit

Lead (Pb)

Mercury (Hg)

Cadmium (Cd)

Hexavalent chromium (Cr+6)

Polybrominated biphenyls (PBB)

Polybrominated diphenyl ethers
(PBDE)

PCBs

–

Metal Parts

–

Plastic Parts

Speakers

–

Cables

–

Note 1: “” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.

Note 2: The “-” indicates that the restricted substance corresponds to the exemption.

Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “2” is 2012 or 2022.
China Importer: Bose Electronics (Shanghai) Company Limited, Level 6, Tower D, No. 2337 Gudai Rd. Minhang District, Shanghai 201100
EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
Mexico Importer: Bose de México S. de R.L. de C.V., Avenida Prado Sur #150, Piso 2, Interior 222 y 223, Colonia Lomas de Chapultepec V Sección, Miguel Hidalgo, Ciudad de México, C.P. 11000 Phone Number: +5255 (5202) 3545
Taiwan Importer: Bose Limited Taiwan Branch (H.K.), 9F., No.10, Sec. 3, Minsheng E. Road, Zhongshan Dist. Taipei City 10480, Taiwan Phone Number: +886-2-2514 7676
UK Importer: Bose Limited, Bose House, Quayside Chatham Maritime, Chatham, Kent, ME4 4QZ, United Kingdom
Input Rating: 100 – 240V 50/60Hz, 100W
The CMIIT ID is located on the product label on the back of the soundbar.

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REGULATORY AND LEGAL INFORMATION
Please complete and retain for your records
The serial and model numbers are located on the back of the soundbar. Serial number: ____ Model number: 439269 Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product. You can easily do this by going to worldwide.Bose.com/ProductRegistration
Security Information
This product is capable of receiving automatic security updates from Bose. To receive automatic security updates, you must complete the product setup process in the Bose Music app and connect the product to the Internet. If you do not complete the setup process, you will be responsible for installing security updates that Bose makes available.
Amazon, Alexa, Amazon Music, and all related marks are trademarks of Amazon.com, Inc. or its a liates. Apple, the Apple logo, Apple Music, and AirPlay are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Bose Corporation is under license.
Dolby, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright © 2012-2021 Dolby Laboratories. All rights reserved. Google, Google Play, and Chromecast built- in are trademarks of Google LLC. The terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. This product contains the iHeartRadio service. iHeartRadio is a registered trademark of iHeartMedia, Inc. This product is protected by certain intellectual property rights of Microsoft. Use or distribution of such technology outside of this product is prohibited without a license from Microsoft. Pandora is a trademark or registered trademark of Pandora Media, Inc. used with permission. QuickSet is a registered trademark of Universal Electronics Inc. in the United States and Internationally. © UEI 2000-2022 This product incorporates Spotify software which is subject to third-party licenses found here: www.spotify.com/connect /third-party-licenses Spotify is a registered trademark of Spotify AB. Wi-Fi is a registered trademark of Wi-Fi Alliance®. Bose, Bose Bass Module, Bose Music, the Bose Music logo, Bose Noise Cancelling Headphones, Bose Smart Soundbar, Bose Soundbar Wall Bracket, Bose Surround Speakers, QuietComfort, SimpleSync, SoundLink, SoundLink Revolve, and Voice4Video are trademarks of Bose Corporation. Bose Corporation Headquarters: 1-877-230-5639 ©2022 Bose Corporation. No part of this work may be reproduced, modified, distributed, or otherwise used without prior written permission.
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LICENSE DISCLOSURES To view the license disclosures that apply to the third- party software packages included as components of your Bose Smart Soundbar 600 product: 1. On the remote, press and hold the Play/Pause button F and Volume up button H for 5 seconds. 2. Connect a USB cable to the SERVICE connector on the back of the soundbar. 3. Connect the other end of the cable to a computer. 4. On the computer, enter http://203.0.113.1/opensource in a browser window to display the EULA and license disclosure.
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CONTENTS
WHAT’S IN THE BOX Contents …………………………………………………………………………………………………………….. 13
DOLBY ATMOS® TECHNOLOGY…………………………………………………………………. 14
SOUNDBAR PLACEMENT Recommendations……………………………………………………………………………………………. 15 Wall mount the soundbar ……………………………………………………………………………….. 16
Adjust audio for wall mounting………………………………………………………………. 17
SET UP THE SOUNDBAR Connect the soundbar to power……………………………………………………………………. 18 Network standby………………………………………………………………………………………………. 18
BOSE MUSIC APP SETUP Download the Bose Music app ………………………………………………………………………. 19
EXISTING BOSE MUSIC APP USERS Add the soundbar to an existing account……………………………………………………. 20 Connect to a di erent Wi-Fi® network …………………………………………………………. 20
SOUNDBAR CONTROLS Remote functions……………………………………………………………………………………………… 21
Power on/o ………………………………………………………………………………………………. 22 Auto-wake (optical connection only) ……………………………………………………. 22 Sources ……………………………………………………………………………………………………….. 23 Media playback and volume……………………………………………………………………. 24 Voice assistant controls…………………………………………………………………………………… 25 Adjust the audio ……………………………………………………………………………………………….. 25
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CONTENTS
AMAZON ALEXA Access Amazon Alexa……………………………………………………………………………………… 26
Use your voice …………………………………………………………………………………………… 26 Use the soundbar controls………………………………………………………………………. 27 Calling and Messaging with Amazon Alexa ………………………………………………… 28 Set up Alexa Calling and Messaging ……………………………………………………… 28 Use your voice …………………………………………………………………………………………… 28 Set up Do Not Disturb …………………………………………………………………………………….. 29 Use your voice …………………………………………………………………………………………… 29 Control audio with Bose Voice4VideoTM……………………………………………………….. 30 Set up Voice4VideoTM ……………………………………………………………………………….. 30 Use your voice …………………………………………………………………………………………… 30
WORKS WITH GOOGLE ASSISTANT Access Google Assistant…………………………………………………………………………………. 32
Use your voice …………………………………………………………………………………………… 32 Use your phone …………………………………………………………………………………………. 32
STREAM AUDIO WITH AIRPLAY Stream audio from the Control Center…………………………………………………………. 33 Stream audio from an app ……………………………………………………………………………… 33
BLUETOOTH® CONNECTIONS Connect a mobile device ………………………………………………………………………………… 34 Disconnect a mobile device……………………………………………………………………………. 35 Reconnect a mobile device…………………………………………………………………………….. 35 Connect an additional mobile device …………………………………………………………… 35 Clear the soundbar device list ……………………………………………………………………….. 35
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CONTENTS
SOUNDBAR STATUS Wi-Fi status ……………………………………………………………………………………………………….. 36 Bluetooth status ……………………………………………………………………………………………….. 36 Amazon Alexa status……………………………………………………………………………………….. 37
Microphone o light …………………………………………………………………………………. 38 Media playback and volume status ………………………………………………………………. 38 Update and error status ………………………………………………………………………………….. 39
ADVANCED FEATURES Disable/enable Wi-Fi capability …………………………………………………………………….. 40
CONNECT BOSE PRODUCTS Connect accessories (optional)……………………………………………………………………… 41 Connect a Bose SoundLink Bluetooth speaker or Bose headphones using SimpleSyncTM technology……………………………………………………………………… 41
Benefits……………………………………………………………………………………………………….. 41 Compatible products ……………………………………………………………………………….. 41 Connect using the Bose Music app ……………………………………………………….. 42 Reconnect a Bose SoundLink Bluetooth speaker or Bose headphones … 42
CARE AND MAINTENANCE Update the soundbar ………………………………………………………………………………………. 43 Replace the remote battery……………………………………………………………………………. 43 Clean the soundbar………………………………………………………………………………………….. 45 Replacement parts and accessories……………………………………………………………… 45 Limited warranty ………………………………………………………………………………………………. 45
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CONTENTS
TROUBLESHOOTING Try these solutions first …………………………………………………………………………………… 46 Other solutions …………………………………………………………………………………………………. 46 Restore the soundbar………………………………………………………………………………………. 53 APPENDIX: SETUP REFERENCE Connection options………………………………………………………………………………………….. 54 Connect the soundbar to your TV ………………………………………………………………… 55
Option 1 (preferred): HDMI eARC or ARC…………………………………………….. 55 Option 2: Optical……………………………………………………………………………………….. 56 Check for sound ………………………………………………………………………………………………. 57
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WHAT’S IN THE BOX
CONTENTS
Confirm that the following parts are included:
Bose Smart Soundbar 600

Remote (battery included)

Power cord*

HDMI cable

Optical cable

May ship with multiple power cords. Use the power cord for your region.
NOTE:If any part of the product is damaged, don’t use it. Contact your authorized Bose dealer or Bose customer service. Visit: support.Bose.com/SB600

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DOLBY ATMOS® TECHNOLOGY
The Bose Smart Soundbar 600 supports Dolby Atmos® technology. The soundbar uses up-firing and side-firing speakers to deliver high-quality sound from all directions, achieving a superb, immersive, and fully-encompassing surround- sound experience. NOTE:To deliver the Dolby Atmos surround-sound experience, connect the
soundbar to the HDMI eARC or ARC port on your TV (see page 55). If your TV doesn’t have an eARC or ARC port, you can connect the optical cable to the optical port to receive spacious and life-like sound (see page 56).
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SOUNDBAR PLACEMENT
RECOMMENDATIONS
· Place the soundbar below and in front of the TV (preferred) or above your TV with the front of the soundbar facing into the room.
· For best sound quality, make sure the up-firing speakers on the top of the soundbar and the side-firing speakers on the side of the soundbar aren’t blocked.
· When the soundbar is mounted to the wall, make sure the top of the soundbar is at least 4 in (10 cm) away from the TV.
· If placing the soundbar on a shelf or TV stand, position the front of the soundbar as close as possible to the front edge of the shelf or stand for best sound quality.
· Place the soundbar outside of and away from metal cabinets, other audio/video components, and direct heat sources.
· Place the soundbar on its rubber feet on a stable and level surface. For proper support, both feet must be resting on the surface. Vibration can cause the soundbar to move, particularly on smooth surfaces like marble, glass, or highly polished wood.
· Keep the back side of the soundbar at least 0.4 in (1 cm) from any other surface. Blocking the port(s) affects sound quality.
· Make sure there is an AC (mains) outlet nearby. · To avoid wireless interference, keep other wireless equipment at least 1 3 ft
(0.3 0.9 m) away from the soundbar. · To avoid wireless interference, some Wi-Fi access points may need to be placed
up to 8 10 ft (2.4 3.0 m) away from the soundbar, optional bass module, and optional surround speakers. · For best sound quality, don’t place the soundbar in an enclosed cabinet or diagonally in a corner. · Don’t place any objects on top of the soundbar.
CAUTION:Do NOT place the soundbar on its front, back, or top when in use.
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SOUNDBAR PLACEMENT
WALL MOUNT THE SOUNDBAR
You can mount the soundbar on a wall. To purchase the Bose Soundbar Wall Bracket, contact your authorized Bose dealer. Visit: support.Bose.com/SB600 NOTE:Make sure the top of the soundbar is at least 4 in (10 cm) away from the TV.
44″ //1010ccmm
CAUTION:Do NOT use any other hardware to mount the soundbar.
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SOUNDBAR PLACEMENT
Adjust audio for wall mounting
After you mount the soundbar, you must adjust audio for best sound quality. On the remote, press and hold the Mute button A for 5 seconds until you hear a tone and the light bar pulses white twice.
NOTE:If you remove the soundbar from the wall, repeat to return the soundbar to default audio settings.
TIP:You can also adjust audio for wall mounting using the Bose Music app.
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SET UP THE SOUNDBAR
CONNECT THE SOUNDBAR TO POWER
1. Connect the power cord to the b port on the back of the soundbar. 2. Plug the other end of the power cord into an AC (mains) power outlet.

POWER

IR

BASS OPTICAL IN SERVICE

HDMI (eARC)

The soundbar powers on, and the light bar glows solid amber.
NETWORK STANDBY
The soundbar transitions to network standby when audio has stopped and you have not pressed any buttons or talked to Amazon Alexa or your Google Assistant-enabled device for 20 minutes.
To wake the soundbar from network standby: · On the remote, press the Power button I, a source button (see page 23), or the
Play/Pause button F (see page 21). · Play or resume audio using your mobile device or using the Bose Music app. · Talk to Amazon Alexa or your Google Assistant-enabled device.
NOTES:
· To access Amazon Alexa in network standby, make sure the soundbar has been set up using the Bose Music app (see page 19) and the microphone is on (see page 38).
· You can disable the standby timer using the Bose Music app. You can access this option from the Settings menu.

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BOSE MUSIC APP SETUP
The Bose Music app lets you set up and control the soundbar from any mobile device, such as a smartphone or tablet. Using the app, you can stream music, add music services, explore internet radio stations, configure Amazon Alexa, enable Chromecast built-in, choose your voice prompt language, manage soundbar settings, and get new features. NOTE:If you have already created a Bose Music account for another Bose product,
add the soundbar to your existing account (see page 20).
DOWNLOAD THE BOSE MUSIC APP
1. On your mobile device, download the Bose Music app.
BOSE MUSIC
2. Follow the app instructions.
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EXISTING BOSE MUSIC APP USERS
ADD THE SOUNDBAR TO AN EXISTING ACCOUNT
To add your Bose Smart Soundbar 600, open the Bose Music app and add your soundbar.
CONNECT TO A DIFFERENT WI-FI NETWORK
Connect to a different network if your network name or password has changed, or if you want to change or add another network. 1. On the remote, press and hold the Mute button A and Bose Music app button m
until the light bar glows amber.
2. On your mobile device, open your Wi-Fi settings. 3. Select Bose Smart Soundbar 600. 4. Open the Bose Music app and follow the app instructions.
NOTE:If the app doesn’t prompt you for setup, go to the main screen and add the soundbar.
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SOUNDBAR CONTROLS
The soundbar controls are located on the top of the soundbar and on the remote. TIP:You can also control your soundbar using the Bose Music app.
REMOTE FUNCTIONS
Use the remote to control the soundbar, select the source, and manage Bluetooth connections.

Power button (see page 22) Volume up (see page 24)
Volume down (see page 24) Mute (see page 24)

TV button (see page 23) Bluetooth button (see page 23) Bose Music app button (see page 23) Play/Pause (see page 24)

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SOUNDBAR CONTROLS
Power on/off
On the remote, press the Power button I to power the soundbar on/off.
When powered on, the soundbar defaults to the last active source. NOTES: · When you plug the soundbar into an AC (mains) outlet, the soundbar automatically
powers on. · You can still access Amazon Alexa and control the soundbar with your voice using
your Google Assistant-enabled device when the soundbar is powered off (see page 26). TIP:You can also use Bose Voice4VideoTM along with Amazon Alexa to power the
soundbar on/off (see page 30).
Auto-wake (optical connection only)
You can set the soundbar to power on whenever a sound signal is received. To toggle between auto-wake and default power settings, press and hold I for 5 seconds until you hear a tone and the light bar pulses white twice. TIP:You can also control auto-wake using the Bose Music app. You can access this
option from the Settings menu.
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SOUNDBAR CONTROLS
Sources
On the remote, press the appropriate button (TV O, Bluetooth l, or Bose Music app m) to select the source.
TIPS: · You can also use Bose Voice4VideoTM along with Amazon Alexa to select your
Bluetooth source (see page 30). · You can also use the Bose Music app to select a source.
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SOUNDBAR CONTROLS
Media playback and volume

FUNCTION Play/Pause
Skip forward Skip backward Volume up Volume down
Mute/Unmute

WHAT TO DO
Press F. NOTES: · When audio is paused, two lights in the center of the
light bar glow solid white until audio resumes. · You can’t play/pause audio on a TV source.
Double-press F.
Triple-press F.
Press H. NOTE: To quickly increase the volume, press and hold H.
Press z. NOTE: To quickly decrease the volume, press and hold z.
Press A. When audio is muted, the left end of the light bar glows solid white until audio resumes. TIP: You can also press H to unmute audio.

TIP:You can also use Bose Voice4VideoTM along with Amazon Alexa to control media playback and volume for certain sources (see page 30).

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SOUNDBAR CONTROLS

VOICE ASSISTANT CONTROLS
You can use the Action button b to control Amazon Alexa (page 27). You use the Microphone off button n to turn the microphone off (see page 27).

Microphone off button

Action button

TIP:You can also use your voice to control Amazon Alexa (see page 26).
ADJUST THE AUDIO
To adjust the bass, treble, center channel, height channel, and surround channels, use the Bose Music app. You can access these options from the Settings menu.

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AMAZON ALEXA

ACCESS AMAZON ALEXA
With Alexa on your soundbar, you can simplify your life and use your voice to control your music and much more. Using Alexa is as easy as asking a question. Just ask and Alexa can play your favorite song, skip to the next track, change the volume, read you the news and more. Alexa on your soundbar makes it easier than ever to control your smart home, just by using your voice.
For more information about what Alexa can do, visit: https://www.amazon.com/usealexa
To set up Amazon Alexa on the soundbar, use the Bose Music app. You can access this option from the Settings menu.
NOTES:
· Alexa isn’t available in all languages and countries. Alexa features and functionality may vary by location.
· When setting up Alexa, make sure you use the same audio service account that you used in the Bose Music app.
· If you have multiple Bose Music products in your household, for a seamless voice assistant experience, Bose recommends one person use their Bose Music account and Amazon Alexa account to set up Alexa for all Bose Music products.

Use your voice
Start with “Alexa,” then say:
THINGS TO TRY Talk to Alexa

EXAMPLES OF WHAT TO SAY Help me get started.

Play audio

Play rock music.
NOTE: Amazon Music is set as the default music service. To change the default music service, use the Alexa app.

Pause audio

Pause.

Control volume

Turn the volume up.

Skip to the next song

Skip.

Play from a specific audio service

Play NPR on TuneIn.
NOTE: Amazon Alexa doesn’t support all audio services.

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AMAZON ALEXA

THINGS TO TRY
Play on a specific speaker
Set a timer Discover more skills Stop Alexa

EXAMPLES OF WHAT TO SAY
Play jazz in the “Kitchen.” NOTE: Make sure you say the speaker name you
assigned in the Bose Music app. If multiple speakers have the same name, use the name assigned in the Alexa app or change the name in the Bose Music app.
Set a timer for 15 minutes.
Help me get started with skills.
Stop.

Use the soundbar controls
You can use the Action button b to control Amazon Alexa. You use the Microphone off button n to turn the microphone off. They are located on the top of the soundbar.

Microphone off button

THINGS TO TRY Talk to Alexa Stop alarms and timers

WHAT TO DO
Tap b then say your request. For a list of things to try, visit: https://www.amazon.com/usealexa
Tap b.

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AMAZON ALEXA

THINGS TO TRY Stop Alexa
Turn the microphone on/o

WHAT TO DO
Tap b.
Tap n. NOTE: When the microphone is off, the Microphone
off light glows solid red, and you can’t access Alexa.

CALLING AND MESSAGING WITH AMAZON ALEXA
Help your household and family stay better connected. Let Alexa turn your device into an intercom to open up instant two-way conversations between rooms or homes, or send one-way announcements from any room. Use Alexa to call or message almost anyone for free on your supported Alexa device or the Alexa app on your supported mobile phone or tablet.
NOTES:
· Both parties must have an Alexa-enabled device, the Alexa Calling and Messaging feature available and enabled, and given permission to the other party in the Alexa app.
· The microphone must be on to use Alexa calling and messaging (see page 38).

Set up Alexa Calling and Messaging
To set up Alexa Calling and Messaging, use the Alexa app.

Use your voice
Start with “Alexa,” then say:

THINGS TO TRY Drop in on a device in your home

EXAMPLES OF WHAT TO SAY
Drop in on “Kitchen.”
NOTE: If the device is a Bose product, make sure you say the speaker name you assigned in the Bose Music app. If multiple speakers have the same name, use the name assigned in the Alexa app or change the name in the Bose Music app.

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AMAZON ALEXA

THINGS TO TRY
Drop in on a family member or friend outside your home
Make a call Answer a call Decline a call or message End a call Play a message Call an emergency contact Make an announcement

EXAMPLES OF WHAT TO SAY Drop in on “Mom’s Kitchen.” NOTE: Make sure you say the speaker name assigned
in the owner’s Bose Music app and/or Alexa app.
Call Mom.
Answer.
Decline.
End call.
Play message.
Call my emergency contact.
Announce that dinner is ready.

SET UP DO NOT DISTURB
You can temporarily disable all incoming notifications, announcements, and calls to the soundbar.

Use your voice
Start with “Alexa,” then say:
THINGS TO TRY Enable Do Not Disturb

EXAMPLES OF WHAT TO SAY Turn on Do Not Disturb.

Disable Do Not Disturb

Turn off Do Not Disturb.

TIP:You can also set up Do Not Disturb using the Alexa app.

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AMAZON ALEXA

CONTROL AUDIO WITH BOSE VOICE4VIDEOTM
Bose Voice4VideoTM technology expands your Amazon Alexa voice capabilities like no other soundbar can. In addition to controlling your smart soundbar, you can control your TV and cable or satellite box with just your voice. With one simple ask of Alexa, you can turn on your TV and smart soundbar, switch to your video source, tune to a station by network name or channel number, and start watching your favorite shows instantly.
NOTE:Voice4VideoTM is only available for TV, cable, and satellite boxes.

Set up Voice4VideoTM
To set up Voice4VideoTM, use the Bose Music app.
NOTE:Before setting up Voice4VideoTM, you must set up Alexa in the Bose Music app (see page 26).

Use your voice
Start with “Alexa,” then say:
THINGS TO TRY Power on TV

EXAMPLES OF WHAT TO SAY Turn on TV.

Power o TV

Turn off TV.

Play video

Play.

Pause video

Pause.

Resume video

Resume.

Skip video forward

Next.

Skip video backward

Previous.

Switch input to Bluetooth audio

Switch to Bluetooth.

Switch input to HDMI TV input

Switch to HDMI2.

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AMAZON ALEXA

THINGS TO TRY Watch a specific network
Watch a specific channel number
Skip to the next channel
Skip backward to the previous channel

EXAMPLES OF WHAT TO SAY Watch NFL Network. Watch channel 802. Next channel.
Previous channel.

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WORKS WITH GOOGLE ASSISTANT
ACCESS GOOGLE ASSISTANT
The soundbar is compatible with a Google Assistant-enabled device connected to your Wi-Fi network using Chromecast built-in. With Chromecast built-in, you can stream audio from supported apps using just your voice or by simply tapping the Cast button on your phone. Choose from millions of songs from popular music services like Pandora, Spotify, and TuneIn.
To control the soundbar using your voice, use a Google Assistant-enabled device and enable Chromecast built-in in the Bose Music app. You can access this option from the Settings menu.
NOTES:
· To use Chromecast built-in, you must have a Google Assistant-enabled device and Wi-Fi connection.
· Support for new apps is added periodically. · Google Assistant isn’t available in all languages and countries. · For more information on what Google Assistant can do, visit:
https://support.google.com/assistant
Use your voice
Just say “Hey Google” on a Google Assistant-enabled device to get started. Then say your request on .
For example, try playing your favorite music. Just say “Hey Google, play My Workout playlist on Family Room”.
NOTES:
· Make sure you say the soundbar name you assigned in the Bose Music app. If multiple soundbars have the same name, use the name assigned in the Google Assistant app or change the name in the Bose Music app.
· Google Assistant-enabled device required.
Use your phone
Your phone is your remote. · Simply tap the Cast button from apps you already know and love. No new logins or
downloads required. · Use your phone to search, play, pause, and turn up the volume from anywhere in
the home. · While you’re streaming, you can keep using your phone for other things scroll
through social media, send a text, and even accept calls. · Enjoy music throughout your house when you use multi-room casting with
Chromecast-enabled soundbars.
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STR E A M AU D IO W IT H AIRPLAY
The soundbar is capable of playing AirPlay 2 audio, which allows you to quickly stream audio from your Apple device to the soundbar or multiple speakers. NOTES: · To use AirPlay 2, you need an Apple device running iOS 11.4 or later. · Your Apple device and soundbar must be connected to the same Wi-Fi network. · For more information about AirPlay, visit: https://www.apple.com/airplay
STREAM AUDIO FROM THE CONTROL CENTER
1. On your Apple device, open the Control Center. 2. Tap and hold the audio card in the top-right corner of the screen, then tap
the AirPlay icon A. 3. Select your soundbar.
STREAM AUDIO FROM AN APP
1. Open a music app (like Apple Music), and select a track to play. 2. Tap A. 3. Select your soundbar.
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BLUETOOTH CONNECTIONS
CONNECT A MOBILE DEVICE
1. On the remote, press the Bluetooth button l.
The light bar pulses blue. 2. On your mobile device, turn on the Bluetooth feature.
NOTE:The Bluetooth menu is usually found in the Settings menu. 3. Select your soundbar from the device list.
NOTE:Look for the name you entered for your soundbar in the Bose Music app. If you didn’t name your soundbar, the default name appears.
Bose Smart Soundbar 600
Once connected, you hear a tone, and the light bar glows solid white then fades to black. The soundbar’s name appears in the mobile device list.
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BLUETOOTH CONNECTIONS
DISCONNECT A MOBILE DEVICE
Use the Bose Music app to disconnect your mobile device. TIP:You can also use Bluetooth settings on your mobile device. Disabling the
Bluetooth feature disconnects all other devices.
RECONNECT A MOBILE DEVICE
On the remote, press the Bluetooth button l. The soundbar tries to connect with the most recently-connected devices. NOTES: · Make sure the Bluetooth feature is enabled on your mobile device. · The device must be within 30 ft (9 m) and powered on.
CONNECT AN ADDITIONAL MOBILE DEVICE
You can store up to eight devices in the soundbar device list. NOTE:You can play audio from only one device at a time. 1. On the remote, press and hold l until the light bar pulses blue. 2. On your mobile device, select your soundbar from the device list.
NOTE:Make sure the Bluetooth feature is enabled on your mobile device.
CLEAR THE SOUNDBAR DEVICE LIST
1. On the remote, press and hold l for 10 seconds until the light bar pulses white twice then fades to black. The light bar pulses blue.
2. Delete the soundbar from the Bluetooth list on your device. All devices are cleared, and the soundbar is ready to connect (see page 34).
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SOUNDBAR STATUS
The LED light bar located on the front of the soundbar shows the soundbar status.

Light bar
NOTE:The light bar displays one status at a time of the selected source.

WI-FI STATUS
Shows the Wi-Fi connection status of the soundbar.
LIGHT BAR ACTIVITY Pulsing white
Solid white then fades to black

SYSTEM STATE Connecting to Wi-Fi
Connected to Wi-Fi

BLUETOOTH STATUS
Shows the Bluetooth connection status of mobile devices.

LIGHT BAR ACTIVITY Pulsing blue
Pulsing white
Solid white then fades to black

SYSTEM STATE
Ready to connect to mobile device
Connecting to mobile device
Connected to mobile device

White light pulses twice then fades to black

Clearing device list

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SOUNDBAR STATUS
AMAZON ALEXA STATUS
Shows the status of Amazon Alexa.
LIGHT BAR ACTIVITY O
White light slides to the center then glows solid
White light slides to the sides
Pulsing white (full)
Pulsing yellow
Solid white then white light slides to the sides

SYSTEM STATE Amazon Alexa is idle
Amazon Alexa is listening
Amazon Alexa is thinking
Amazon Alexa is speaking
Notification from Amazon Alexa
Alert from Amazon Alexa

Pulsing green Solid green
Solid purple then fades to black

Receiving or making call
Connected to call
NOTE: When the call is disconnected, the light bar fades to black.
Do Not Disturb is enabled
NOTE: When Do Not Disturb is enabled, the light bar pulses purple each time you try to interact with Alexa.

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SOUNDBAR STATUS
Microphone off light

LIGHT ACTIVITY Solid red

Microphone off light SYSTEM STATE The microphone is off

MEDIA PLAYBACK AND VOLUME STATUS
Shows the soundbar status when controlling media playback and volume.

LIGHT BAR ACTIVITY
Two center lights glow solid white
Right end of the light bar pulses white
Left end of the light bar pulses white
Left end of the light bar glows solid white

SYSTEM STATE Pause Volume up Volume down Mute

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SOUNDBAR STATUS
UPDATE AND ERROR STATUS
Shows the status of software updates and error alerts.
LIGHT BAR ACTIVITY Solid amber White light slides from right to left White light slides from left to right
Pulses amber 4 times
Pulses red 4 times
Solid red

SYSTEM STATE Wi-Fi setup in progress
Downloading update
Updating soundbar
Source error – refer to the Bose Music app
Request is temporarily unavailable – try again later Error – contact Bose customer service

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A DVA NCED FEAT U RES
DISABLE/ENABLE WI-FI CAPABILITY
On the remote, press and hold the Mute button A and Bluetooth button l until the light bar pulses white twice then fades to black.
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CONNECT BOSE PRODUCTS
CONNECT ACCESSORIES (OPTIONAL)
You can connect any of these accessories to your soundbar. For more information, refer to your accessory owner’s guide. · Bose Bass Module 700: Bose.com/BM700 · Bose Bass Module 500: Bose.com/BM500 · Bose Surround Speakers 700: Bose.com/SS700 · Bose Surround Speakers: Bose.com/SS
CONNECT A BOSE SOUNDLINK BLUETOOTH SPEAKER OR BOSE HEADPHONES USING SIMPLESYNCTM TECHNOLOGY
With Bose SimpleSyncTM technology, you can connect certain Bose SoundLink Bluetooth speakers or Bose headphones to the soundbar for a new way to hear your music and movies.
Benefits
· A personal TV listening experience: Listen to TV without disturbing others by connecting your Bose headphones to the soundbar. Use independent volume controls on each product to lower or mute the soundbar while keeping your headphones as loud as you like.
· Another room of audio: Listen to the same song in two different rooms at the same time by connecting your Bose SoundLink Bluetooth speaker to the soundbar.
NOTE: SimpleSyncTM technology has a Bluetooth range of up to 30 ft (9 m). Walls and construction materials can affect reception.
Compatible products
You can connect most Bose SoundLink Bluetooth speakers to the soundbar, as well as Bose headphones.
Popular compatible products include: · Bose SoundLink Revolve+ Bluetooth speaker · Bose SoundLink Mini Bluetooth speaker · Bose SoundLink Micro Bluetooth speaker · Bose SoundLink Flex Bluetooth Speaker · Bose Noise Cancelling Headphones 700 · Bose QuietComfort 35 wireless headphones · Bose QuietComfort 45 headphones
New products are added periodically. For a complete list and more information, visit: support.Bose.com/Groups
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CONNECT BOSE PRODUCTS
Connect using the Bose Music app
To connect your Bose SoundLink Bluetooth speaker or Bose headphones to the soundbar, use the Bose Music app. For more information, visit: support.Bose.com/Groups NOTES: · Make sure that the product you’re connecting is powered on, within 30 ft (9 m) of
the soundbar, and ready to connect to another device. For more information, refer to your product owner’s guide. · You can connect only one product at a time to the soundbar.
RECONNECT A BOSE SOUNDLINK BLUETOOTH SPEAKER OR BOSE HEADPHONES
Power on your Bose SoundLink Bluetooth speaker or Bose headphones. Your speaker or headphones try to connect to the most recently-connected Bluetooth device, including the soundbar. NOTES: · The soundbar must be within range (30 ft or 9 m) and powered on. · If your speaker doesn’t connect, see “Soundbar doesn’t reconnect to a
previously-connected Bose SoundLink Bluetooth speaker” on page 52. · If your headphones don’t connect, see “Soundbar doesn’t reconnect to
previously-connected Bose headphones” on page 52.
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CARE AND MAINTENANCE
UPDATE THE SOUNDBAR
The soundbar updates automatically when connected to the Bose Music app and your Wi-Fi network.
REPLACE THE REMOTE BATTERY
1. Using a coin, turn the battery compartment cover left (counter-clockwise) and remove the cover.
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CARE AND MAINTENANCE
2. Insert the new battery flat side up, with the H symbol facing up.
NOTE:Use only an agency approved (e.g., UL) CR2032 or DL2032 3-volt lithium battery.
3. Reset the cover and turn it right (clockwise) to lock in place.
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CARE AND MAINTENANCE
CLEAN THE SOUNDBAR
Wipe the outside surfaces of the soundbar with a soft, dry cloth. CAUTIONS: · Do NOT allow liquids to spill onto the soundbar or into any openings. · Do NOT blow air into the up-firing speakers or soundbar. · Do NOT use a vacuum to clean the up-firing speakers or soundbar. · Do NOT use any sprays near the up- firing speakers or soundbar. · Do NOT use any solvents, chemicals, or cleaning solutions containing alcohol,
ammonia, or abrasives. · Do NOT allow objects to drop into any openings.
REPLACEMENT PARTS AND ACCESSORIES
Replacement parts and accessories can be ordered through Bose customer service. Visit: support.Bose.com/SB600
LIMITED WARRANTY
The soundbar is covered by a limited warranty. Visit our website at worldwide.Bose.com/Warranty for details of the limited warranty. To register your product, visit worldwide.Bose.com/ProductRegistration for instructions. Failure to register will not affect your limited warranty rights.
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TROUBLESHOOTING

TRY THESE SOLUTIONS FIRST
If you experience problems with the soundbar: · Make sure the soundbar is connected to a live AC (mains) outlet. · Secure all cables. · Check the state of the soundbar (see page 36). · Download the Bose Music app and run available software updates. · Place the soundbar according to the placement guidelines (see page 15). · Move the soundbar within the recommended range of your mobile device for
proper operation. · Make sure the soundbar is at least 1 3 ft (0.3 0.9 m) away from
wireless equipment. · Check that any Wi-Fi access points are placed up to 8 10 ft (2.4 3.0 m) away
from the soundbar, optional bass module, and optional surround speakers.

OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service.
Visit: worldwide.Bose.com/contact

SYMPTOM
No HDMI eARC port on your TV

SOLUTION
Use your TV’s HDMI ARC port. If your TV doesn’t have an HDMI ARC port, use the optical cable to connect the soundbar to your TV.

No HDMI eARC, HDMI ARC, or optical port on your TV

If your TV is connected to a cable or satellite box, connect the HMDI cable from the soundbar to the cable or satellite box.
Connect to your TV using an audio converter and separate audio cable, such as a coaxial, 3.5 mm or analog audio cable (not provided). The type of converter and cable you need depends on the audio output ports available on your TV.

Soundbar doesn’t power on

Plug the power cord into a different AC (mains) outlet.
Use the remote control to power on the soundbar (see page 21).
Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and plug them firmly into a live AC (mains) outlet.

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TROUBLESHOOTING

SYMPTOM
Soundbar doesn’t power o

SOLUTION
The soundbar may be in network standby mode. On the remote, press the Power button I to wake the soundbar. Press I again to power off the soundbar.

Audio isn’t playing in Dolby Atmos

Make sure the soundbar is connected to your TV’s HDMI eARC or ARC port.
Check the Bose Music app Now Playing screen to make sure the audio is streaming in Dolby Atmos. If it’s not streaming in Dolby Atmos, make sure the advanced audio settings of your TV is allowing Dolby Atmos to pass through to the soundbar. Refer to your TV owner’s guide.

Remote is inconsistent or doesn’t work

Replace the battery (see page 43).
Make sure the remote is within operating range (20 ft or 6 m) of the soundbar.
Make sure there are no obstructions between the remote and the soundbar.

Bose Music app doesn’t work on mobile device

Make sure your mobile device is compatible with the Bose Music app and meets minimum system requirements. For more information, refer to the app store on your mobile device.
Uninstall the Bose Music app on your mobile device then reinstall the app (see page 19).

Soundbar isn’t visible to add to another Bose account

Make sure sharing is enabled on your soundbar using the Bose Music app.
Make sure the soundbar and your mobile device are connected to the same Wi-Fi network.

Soundbar and source

don’t power on/o

Press the Power button I to power on/off the source.

simultaneously

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TROUBLESHOOTING

SYMPTOM

SOLUTION

Intermittent or no audio from soundbar

Increase the volume on the soundbar (see page 24) or your mobile device.
If the left end of the light bar is glowing solid white, the soundbar is muted. Press the Mute button A to unmute the soundbar.
Make sure your mobile device isn’t muted.
Make sure you’re using a compatible Bluetooth mobile device.
Restart your mobile device.
Restart your audio source.
Switch to a different source (see page 23).
Play audio from a different application or music service.
If the audio is from a Wi-Fi source, reset the router.
Restart your TV.
Check the TV audio settings. Refer to your TV owner’s guide.
Update the TV software. Refer to your TV owner’s guide.
Disconnect the HDMI cable from your TV’s HDMI eARC (or ARC) port and reconnect it.
Make sure that the soundbar’s HDMI cable is inserted into a port on your TV labeled HDMI eARC (Enhanced Audio Return Channel), not a standard HDMI port. If your TV doesn’t have an HDMI eARC port, connect to the HDMI ARC port. If your TV doesn’t have an ARC port, connect to the soundbar using the optical cable (see page 56).
If the soundbar is connected to your TV’s HDMI eARC (or ARC) port, make sure that Consumer Electronics Control (CEC) is enabled in your TV system menu. Your TV may refer to CEC by a different name. Refer to your TV owner’s guide.
If the soundbar is connected to your TV’s optical port, make sure the optical cable is inserted into a port on your TV labeled Output or OUT, not Input or IN.
Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and plug them firmly into a live AC (mains) outlet.
Check the Advanced CEC setting in the Bose Music app. You can access this option from the Settings menu. For more information, visit: support.Bose.com/SB600_CEC

Soundbar doesn’t connect to bass module or surround speakers

Refer to your bass module or surround speakers owner’s guide for troubleshooting (see page 41).
Make sure your bass module or surround speakers are compatible with the soundbar (see page 41).
Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and firmly plug them into the AC (mains) outlet.

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TROUBLESHOOTING

SYMPTOM No audio from bass module or surround speakers
Sound is coming from TV speaker
Poor or distorted audio

SOLUTION
Make sure your bass module or surround speakers are compatible with the soundbar (see page 41).
Make sure the software is current in the Bose Music app.
Adjust the bass level using the Bose Music app (see page 25).
Switch to a different source (see page 23).
Make sure that the soundbar’s HDMI cable is inserted into a port on your TV labeled HDMI eARC (Enhanced Audio Return Channel), not a standard HDMI port. If your TV doesn’t have an HDMI eARC port, connect to the HDMI ARC port. If your TV doesn’t have an ARC port, connect to the soundbar using the optical cable (see page 56).
Disconnect the HDMI cable from your TV’s HDMI eARC (or ARC) port and reconnect it.
Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and firmly plug them into the AC (mains) outlet.
Turn off your TV speakers. Refer to your TV owner’s guide.
Decrease your TV volume to its lowest setting.
If the soundbar is connected to your TV’s HDMI eARC (or ARC) port, make sure that Consumer Electronics Control (CEC) is enabled in your TV system menu. Your TV may refer to CEC by a different name. Refer to your TV owner’s guide.
Check the Advanced CEC setting in the Bose Music app. You can access this option from the Settings menu. For more information, visit: support.Bose.com/SB600_CEC
Test different sources if available.
Make sure that your TV can output surround sound audio. Refer to your TV owner’s guide.
If the audio is being played from another device, reduce the volume of that device.
Adjust the bass level using the Bose Music app (see page 25).
Power off your TV speakers. Refer to your TV owner’s guide.
Check for sound (see page 57).

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TROUBLESHOOTING

SYMPTOM

SOLUTION

Soundbar doesn’t play audio from the correct source or selects the incorrect source after a delay

Check the Advanced CEC setting in the Bose Music app. You can access this option from the Settings menu. For more information, visit: support.Bose.com/SB600_CEC
Disable CEC on your source. Refer to the source owner’s guide.

Soundbar doesn’t connect to Wi-Fi network

In the Bose Music app, select the correct network name, and enter the network password (case-sensitive).
Make sure the soundbar and your mobile device are connected to the same Wi-Fi network.
If your network information has changed, see page 20.
Enable Wi-Fi on the mobile device you are using for setup.
Close other open applications on your mobile device.
Restart your mobile device and router.
If your router supports both 2.4 GHz and 5G Hz bands, make sure both the device (mobile or computer) and soundbar are connecting to the same band.
NOTE: Give each band a unique name to make sure you’re connecting to the correct band.
Reset the router.
Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and firmly plug them into the AC (mains) outlet. Uninstall the Bose Music app on your mobile device, reinstall the app, and restart setup.
If connecting to a different network and the app doesn’t prompt you for setup, go to the main screen and add the soundbar.

Soundbar doesn’t connect with Bluetooth device

On your mobile device, turn the Bluetooth feature off and then on. Delete the soundbar from the Bluetooth list. Connect again (see page 34).
Connect a different mobile device (see page 34).
Make sure you’re using a compatible Bluetooth mobile device. Visit: support.Bose.com/SB600_BT
Delete the soundbar from your mobile device Bluetooth list. Connect again (see page 34).
Clear the soundbar device list (see page 35). Connect again (see page 34).

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TROUBLESHOOTING

SYMPTOM Soundbar doesn’t stream audio using AirPlay
Alexa doesn’t respond

SOLUTION
Make sure your soundbar is powered on and in range (see page 22).
Make sure your Apple device and your soundbar are connected to the same Wi-Fi network.
Update your Apple device.
Make sure the soundbar is up-to-date (see page 43). If you can’t find the AirPlay icon A in the music app you are streaming from, stream audio from the Control Center.
For additional support, visit: https://www.apple.com/airplay
Make sure the Microphone off light isn’t glowing red. To turn on the microphone, see page 27.
Make sure Alexa has been set up using the Bose Music app (see page 26).
NOTE: The soundbar must be set up and connected to your Wi-Fi network using the Bose Music app.
Connect your mobile device to Wi-Fi.
Make sure you’re in a country where Amazon Alexa is available.
Make sure you are using the most up-to-date version of the Alexa app.
Make sure your mobile device is compatible.
Make sure the wake word is enabled (see page 26).
Remove Alexa from the soundbar using the Bose Music app. Add Alexa again.
Make sure you say the name you assigned in the Bose Music app. If multiple soundbars have the same name, use the name assigned in the Alexa app or change the name in the Bose Music app.
If using Bose Voice4VideoTM:
· Make sure there are no obstructions between the soundbar, your TV, and/or cable or satellite box.
· Make sure the soundbar is connected using the HDMI cable (see page 55).
· Make sure you have set up this feature using the Bose Music app and connected your TV and/or cable or satellite box.
· Make sure you have entered your postal code and service provider for your cable/satellite box.
Alexa may not support your request. New features are added periodically.
For additional support, visit: https://www.amazon.com/usealexa

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TROUBLESHOOTING

SYMPTOM
Google Assistant can’t control the soundbar

SOLUTION
Make sure you have a Google Assistant-enabled device connected to your network (see page 32). Make sure Chromecast built-in is enabled in the Bose Music app (see page 32). Connect your mobile device to Wi-Fi. Make sure you’re in a country where Google Assistant is available. Make sure you are using the most up-to-date version of the Google Assistant app. Make sure your mobile device is compatible. For additional support, visit: https://support.google.com/assistant

Soundbar doesn’t connect to a Bose SoundLink Bluetooth speaker or Bose headphones

Make sure that your speaker or headphones are powered on, within 30 ft (9 m) of the soundbar, and ready to connect to another device. For more information, refer to your product owner’s guide.

Soundbar doesn’t reconnect to a previouslyconnected Bose SoundLink Bluetooth speaker

Make sure voice prompts are enabled on the speaker in the Bose Music app (see page 19). You can access this option from the Settings menu.
On your speaker, use the product controls to cycle through the product device list until you hear the name for your soundbar. For product-specific instructions, refer to your speaker owner’s guide.

Soundbar doesn’t reconnect to previouslyconnected Bose headphones

Connect using the Bose Music app (see page 19).

Poor audio quality from a connected Bose SoundLink Bluetooth speaker or Bose headphones

If your router supports both 2.4 GHz and 5 GHz bands, and the soundbar is connected to a 2.4 GHz frequency, connect to the 5 GHz frequency.
Not all Bose SoundLink Bluetooth speakers can play audio in perfect sync when connected to the soundbar. To check if your product is compatible, visit: support.Bose.com/Groups
Make sure Sync with Group is enabled in the Bose Music app (see page 19). You can access this option from the Settings menu.
Install any available software updates for your speaker or headphones. To check for updates, open the appropriate Bose app for your product on your mobile device or visit btu.Bose.com on your computer.

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TROUBLESHOOTING
RESTORE THE SOUNDBAR
Restoring the factory settings clears all source, volume, and network settings from the soundbar and returns the soundbar to its default settings. 1. On the remote, press and hold the Volume down button z and Play/Pause button
F for 5 seconds until the light bar pulses white twice then fades to black.
The soundbar reboots. When the reset is complete, the light bar glows solid amber. 2. To restore the soundbar’s network and audio settings, launch the Bose Music
app on your mobile device and add the soundbar to your network (see “Add the soundbar to an existing account” on page 20).
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APPENDIX: SETUP REFERENCE
CONNECTION OPTIONS
Connect the soundbar to your TV using one of the following connection options: · Option 1 (preferred): HDMI eARC (Enhanced Audio Return Channel) or ARC · Option 2: Optical
NOTES:
· To deliver the Dolby Atmos surround-sound experience, connect the soundbar to the HDMI eARC or ARC port on your TV (see page 55). If your TV doesn’t have an eARC or ARC port, you can connect the optical cable to the optical port to receive spacious and life-like sound (see page 56).
· To use your TV remote to control the power, volume, and mute functions of the soundbar, the soundbar must be connected to the HDMI eARC or ARC port on your TV.
1. On the back of your TV, locate the HDMI IN and Audio OUT (optical) ports.
NOTE:Your TV port panel may not appear as shown. Look for the shape of the port.

HDMI IN

Audio OUT

Audio IN

HDMI ARC HDMI ARC

Optical

Option 1 (Preferred) HDMI eARC (or ARC): Use the HDMI cable for this connection.
2. Choose an audio cable.

Option 2 Optical: If your TV doesn’t have an HDMI eARC (or ARC) port, use the optical cable for this connection.

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APPENDIX: SETUP REFERENCE
CONNECT THE SOUNDBAR TO YOUR TV
After choosing an audio cable, connect the soundbar to your TV.
Option 1 (preferred): HDMI eARC or ARC
1. Insert one end of the HDMI cable into your TV’s HDMI eARC or ARC port. 2. Insert the other end of the cable into the HDMI (eARC) port on the soundbar.

POWER

IR

BASS OPTICAL IN SERVICE

HDMI (eARC)

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APPENDIX: SETUP REFERENCE
Option 2: Optical
If your TV doesn’t have an HDMI eARC (or ARC) port, use the optical cable to connect the soundbar to your TV. 1. Remove the protective cap from both ends of the optical cable.

CAUTION:Inserting the plug with the cap attached can damage the plug and/or the port.
2. Insert one end of the optical cable into your TV’s Optical OUT port.
CAUTION:Inserting the plug with the wrong orientation can damage the plug and/or the port.
3. Hold the plug at the other end of the optical cable.
4. Align the plug with the soundbar’s OPTICAL IN port, and insert the plug carefully.

POWER

IR

BASS OPTICAL IN SERVICE

HDMI (eARC)

NOTE:The port has a hinged door that swings inward when inserting the plug.
5. Firmly push the plug into the port until you hear or feel a click.

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APPENDIX: SETUP REFERENCE
CHECK FOR SOUND
1. Power on your TV using your TV remote. 2. In the audio section of your TV’s menu, turn off your TV speakers.
NOTE:Refer to your TV owner’s guide for more information. 3. If you are using a cable/satellite box or other secondary source:
a. Power on this source. b. Select the appropriate TV input. 4. Power on the soundbar (see page 22). You hear sound coming from the soundbar. 5. On the soundbar remote, press the Mute button A. You don’t hear sound coming from the TV speakers or soundbar. NOTE:If you hear sound coming from your TV after your soundbar is muted, see
“Sound is coming from TV speaker” on page 49.
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