TruVision TVR-1716-2T Digital Video Recorder User Manual

: June 9, 2024
: TruVision

TruVision DVR 17 and NVR 12

Recorder Operator Guide

TruVision Recorder Operator Guide

P/N 1084-ALL • REV B • ISS 25OCT22

Copyright
© 2022 Carrier. All rights reserved. Information is subject to change without prior notice. TruVision names and logos are a product brand of Aritech, a part of Carrier.

Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products

While every precaution has been taken during the preparation of this manual to ensure the accuracy of its contents, Carrier assumes no responsibility for errors or omissions.

Trademarks and patents
TruVision names and logos are a product brand of Aritech, a part of Carrier.

Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products.

Product warnings and disclaimers
THESE PRODUCTS ARE INTENDED FOR SALE TO AND INSTALLATION BY QUALIFIED PROFESSIONALS. CARRIER FIRE & SECURITY B.V. CANNOT PROVIDE ANY ASSURANCE THAT ANY PERSON OR ENTITY BUYING ITS PRODUCTS, INCLUDING ANY “AUTHORIZED DEALER” OR “AUTHORIZED RESELLER”, IS PROPERLY TRAINED OR EXPERIENCED TO CORRECTLY INSTALL FIRE AND SECURITY RELATED PRODUCTS.

Certification

Contact information
EMEA: https://firesecurityproducts.com
Australian/New Zealand: https://firesecurityproducts.com.au/

Product documentation
Please scan the QR code to download the electronic version of the product documentation and to access the contact information. The manuals are available in several languages.

Using the recorder

You can access the recorder through the OSD (On Screen Display) and web interfaces. They let you view, record, and play back videos as well as manage many aspects of the recorder from any PC with internet access.

This guide focuses on explaining how to use the recorder via the OSD. There are four main menus in OSD mode.

Button

| Description
---|---
| Live View: Click to view live images from the connected cameras.
| Playback: Click to play back recordings.
| Search: Click to search recordings
| Configuration: Click to access and modify recorder setup parameters. Access to this menu depends on the permissions allocated to you by the administrator.
In the top right-hand corner of the screen, you will find buttons with extra functions:
| Maintenance: Click to display the system information about the recorder, such as model number and firmware version. You can also restore the recorder settings to default/ factory /inactive as well as list the logs and enable/disable the buzzer.
| UltraSync: Click to see the SID/SCI code to add the recorder via UltraSync to a software application.
Note: UltraSync can only be set up by an installer. It cannot be done by an end-user.
| Alarm information: Click to enter the alarm information pop-up screen. Exception, Basic and Smart events will be listed and which you can play back the recording in a pop-up screen. You can also modify the event hint settings.
| Download: TVR 17 only. Click this button and then click the USB button displayed to see the content of a connected USB flash drive, format it, or add a folder to it. It will also show the export progress of a file.
| Power: Select to log out, shut down, or reboot.

Live view

In the viewer you can see displayed on the live image the current date and time, camera name, and whether a recording is in progress.

Information on the system and camera status is displayed as icons on the main and event monitors. The camera status icons are shown for each camera. Each icon represents information on a specific item. These icons include:

Icon

| Description
---|---
| An event occurs.
| Recording is in progress (such as manual recording, motion detection, smart event, or alarm-triggered recording).

These status icons do not appear in web mode.

Controlling live view mode

Right-click the mouse on a live image to display the mouse menu:

Name	Description
1.	Menu

For most recorder functions (such as playback, searching recordings, menu access, etc.), you need to log in with a valid user account and password provided by your administrator.

The OSD live view toolbar lets you quickly access regularly used commands. Position the cursor over a video tile to see the control toolbar.

Button

| Description
---|---

A[x] or D[x]

| Camera number of the selected analog (A) or IP (D) camera.
| Instant Playback: Playback the recorded video from the last five minutes. If no recording is found, then there was no recording made in the last five minutes.
Select the desired camera and click the icon to start playback.
| Digital Zoom: Enter digital zoom.
| PTZ Control: Enter PTZ control mode.
| Audio On: Enable/Disable audio output. The stream type must be set to Video/Audio.
| Switch Stream: Switch between main stream and substream. It also shows the current stream, the actual bit rate, and the frames per second.

Controlling a PTZ camera

When in live view you can quickly call up the list of existing presets, preset tours, and shadow tours by using the mouse or keypad. You can also control the movement of the PTZ camera.

PTZ control panel

| Name| Description
---|---|---
1.| Configure PTZ settings| Open the PTZ Parameter Settings menu to configure PTZ.
2.| Directional pan/auto-scan buttons| Controls the movements and directions of the PTZ. The center button is used to start auto pan by the PTZ dome camera.
3.| PTZ movement| Adjusts the speed of PTZ movement.
4.| Zoom, focus, and iris| Adjust the zoom in and out.
Adjust the focus in and out.
Adjust the iris in and out.
5.| Select PTZ command| Displays the desired function from the scroll bar:
Preset: Presets are previously defined locations of a PTZ dome camera. It allows you to quickly move the PTZ dome camera to a desired position.
Preset Tour: This is a defined series of presets.
Shadow Tour: Allows you to record a manual movement of a PTZ and to follow the same tour later.

Playback

The recorder lets you quickly locate and play back recorded video.

| Name| Description
---|---|---
1.| Playback mode| Select Normal or Event playback.
Note: Multiscreen selection is only available in normal mode.
2.| Camera panel| Select the camera(s) for playback.
Use the mouse to click on the vertical scroll bar to display the list of cameras available.
3.| Playback viewer
4.| Multi-camera selection| Select which cameras to display simultaneously when in normal mode. It can be one camera or a group. The maximum number of cameras that can be displayed will depend on the recorder model.
5.| Playback period| Select the playback period to display for the selected day: 24-hour, 6-hour, 2-hour, 1-hour, or 30 minutes.
Default is 24-hour playback.
6.| Calendar panel.| Green square: Selected day of playback.
Date number with a blue triangle in top right corner: Recordings are available for this day.
Date number with no blue triangle in top right corner: No recordings are available for this day.
7.| Playback control toolbar| | Reverse the playback by 30 seconds.
| Forward the playback by 30 seconds.
/ | Play/pause playback.
| Decrease playback speed: Options available are: ½ speed, ¼ speed, 1/8 speed, single frame.
| Increase playback speed. Options available are: X1 speed, X4 speed, X8 speed, X32 speed.
| Speed of playback.
8.| Time bar| Time of actual playback.
9.| Timeline| This bar displays the playback recording. It indicates in color the type of recording. Green is a normal (constant) recording and yellow is an event recording.
10.| Display recordings that show people or vehicles . You can also select to skip playing back normal videos that have no people or vehicles. This function only works with supported cameras.
11.| Audio and video control toolbar| This toolbar appears when the mouse cursor is placed on a video tile.
A[x] or D[x]| Camera number of the selected analog (A) or IP (D) camera.
| Digital Zoom: Enter digital zoom.
| Audio On: Enable/Disable audio output. The stream type must be set to Video/Audio.
| Bookmark: Create a bookmark of a scene, which can be then exported to a backup device. In the pop-up dialog box, enter the name of the bookmark.
| Lock: Lock or unlock a file during playback. Locked files can then be exported to a backup device.
| Clip: Create a video clip, which can be then exported to a backup device. In the pop-up dialog box, enter the start and end times.
| Smart Search: This command only appears when in event playback mode. It lets you set the detection areas on screen to find recorded video based on the drawn motion detection areas, cross line, or intrusion detection area.

Instant playback

You can quickly replay recorded video from the last five minutes from the live view toolbar (see “Live view toolbar” on page 2). However, only one camera at a time can be selected. The default playback period of 5 minutes cannot be changed.

To instantly replay recorded video:

In live view, left click the mouse on the desired camera image. The live view toolbar appears.
Click the Instant Playback button.
Playback starts immediately. The playback scroll bar appears under the selected camera.
Click Pause on the toolbar to pause playback.
Click anywhere on the playback bar to start play back from that point.

Playback mode

There are two types of playback, Normal and Event.

Normal playback

In normal playback you will see all the recorded footage, continuous and event, for the selected camera(s). Playback starts at the first recording time of that selected day. Several cameras can be selected for multiscreen display in normal playback mode.

To do a normal playback:

In playback mode, click Normal playback.
Select the desired camera. More than one camera can be selected.
Hover the mouse cursor on the video tile to display the audio and video control bar. See item 11 in the Playback figure on page 3 for a description of the buttons available.
Click the icon for the desired function to carry out.
Note: Event detection is not available in normal playback.

Event playback

In event playback you can selectively play back the parts of a recording with motion, cross line or intrusion detection events and skip over video that does not have such events. Event playback mode analyses the video for VCA, smart events and motion events and then marks them.

Only one camera can be selected in event playback mode.

Administrator only: To be able to play back VCA, smart events and motion events you must ensure that the function Save Camera VCA Data is enabled. This function is only available in OSD mode. Make sure that you have enabled Dual-VCA in the camera. See the recorder’s user manual for more information.

To play back an event:

Note: The Administrator must first have enabled Save Camera VCA Data. Go to Configuration > Record > Advanced and confirm that Save Camera VCA Data has been enabled.

In playback mode, click Event playback.
Select the desired camera.
Hover the mouse cursor on the video tile to display the audio and video control bar. See item 11 in the Playback figure on page 3 for a description of the buttons available.
Click the event detection icon . Select the desired event rule for motion, cross line, or intrusion detection. Then draw where you want to mark the detection to be done on screen.
— or —
Click Clear to delete previous detection rules.
Click the Search icon in the control toolbar to search and play back video with the matched events.

Searching recorded video

To enter the Search menu in OSD mode, click the Search icon in the top toolbar. The Search window has five submenus that allow you to carry out different searches by theme.

Search type	Description
1. Video	Search all video by time and date of recording and camera. You can

also search for bookmarks and locked videos. Locked videos cannot be overwritten.
2. Picture| Search all video snapshots and related video clips by time and date of recording and camera.
3. Event| Search all video by time and date of recording and camera. You can search by the event types shown in the drop-down list.
4. Person| Search all video and snapshots by time and date of recording and camera and specifically for events caused by people.
5. Vehicle| Search all video and snapshots by time and date of recording and camera and specifically for events caused by vehicles.

Search results

A search will usually produce a list of recorded files, which may extend to several pages. The files are listed by date and time for each camera selected. The most recent file is listed first. Double-click a file to play it back in the screen alongside the search list. See Figure 24 below for an example of the results of a search.

You can view the recording of a search result for a selected camera. Select a search result and click the Play button. The playback of the file starts.

Each event is stored as a separate recording file.

Only one file can be played back at a time.

You can export all or selected files to a backup device (OSD screen shown).

Archiving via Search

To archive recorded video using Search:

Connect the backup device to the recorder.
If using a USB flash drive, insert the device into the USB port on the front panel. If using a digital video disk (DVD) or eSATA drive, insert the disc into the DVD drive. If both media are found in the recorder, the USB device takes precedence over the DVD.
Click the Search button on the top toolbar. The Search screen appears.
Select the search type on the left of the screen and select the cameras and search parameters required.
Select the desired start and end times and dates for the recordings.
Click Search. The list of results appears.
Select the files to export. You can export all files that are found, an individual file, or select multiple files and then click Export.
Note: You can click the Play button to verify that the selected files are the files to export.
You will be asked to export the video clips and the log information or to export the file player.
Click OK. From the contents of the USB memory drive displayed, select the folder into which you want to export the file(s).
Click Save to start exporting.

Using the web browser

The TVN 12 recorder support Microsoft Internet Explorer Google Chrome, Apple Safari, and Mozilla Firefox. More information can be found in the recorder’s user manual.

To access the recorder, open the web browser and enter the IP address assigned to the recorder as a web address. On the logon screen, enter your user ID and password.

Note: Only one recorder can be viewed per webpage.

The default values for the network settings are:

IP address – 192.168.1.82
Subnet mask – 255.255.255.0
Gateway address – 192.168.1.1
Ports:
When using the browser:
RTSP port: 554
HTTP port: 80
WebSocket port: This is used to live view on Google Chrome, Apple Safari, Opera, or Mozilla Firefox. Default value is 7681 in HTTP mode.
This port setting is only available in web mode.
When using TruNav:
RTSP port: 554
Server/Client software port: 8000

Web browser overview

| Description
---|---
1.| Camera panel. Click the camera to display in the selected video tile.
2.| Live view viewer.
3.| Notification Center. Click to see the list of all events.
4.| Click to hide or display the PTZ control panel.
5.| PTZ control panel.
6.| Live view toolbar:
| Multiview type: Switch between the different multiview options from the drop-down list.
| Stream type: Switch between main stream (1) and substream (2).
| Bi-directional audio: Turn microphone on/off.
| QR code: Click to show the SID and SCI code, as well as the QR code for the SCI code, for the recorder when it is registered to UltraSync. The SID and SCI code need to be entered when the recorder is added to TVRMobile. Instead of entering this SCI code manually, the QR code can be scanned to add the SCI code automatically in the SCI field of the mobile app.
This button will only appear when UltraSync is enabled, which can only be done by the installer.
For information on adding the recorder to TVRMobile, see the section below.
| Live views: Stop/start all live views.
| Capture: Capture a snapshot of a video image. Refer to the user manual for information on where the files are saved.
| Recording: Stop/start recording live view and save the files on the PC (not the recorder).
| Digital zoom: Stop/start digital zoom to zoom in/out of the selected camera image.
/ | Previous page / Next page: View previous and next camera respectively.
If viewing in multiview format, live view moves to the next group of cameras for the selected number of video tiles.
| Audio: Adjust the audio level.
| Alarm output: Select an alarm output to switch it ON or OFF.
| Full screen: Only video tiles appear on-screen. Press ESC to return to screen with the menus and viewer.

Adding the recorder to the TVRMobile application

TVRMobile is the name of the mobile application for iOS and Android devices that allows you to see live and playback video of the recorder as well as control the recorder on a mobile device.

The application can be downloaded from Google Play store (Android) or Apple App store (iOS). The application is supported on Android version 9 and higher and on iOS version 14 and higher.

There are three ways for connecting to your recorder via the app:

Via WIFI: Use a direct IP connection (LAN) of the recorder
Via 4G: Use UltraSync or ezDDNS.
UltraSync is our cloud service that allows to connect the recorder to the internet without the need for port forwarding.
ezDDNS is our DDNS service that allows to connect the recorder to the internet based on port forwarding.

To add the recorder to TVRMobile:

Using an IP (LAN) connection:
1. Make sure the mobile device and the recorder are on the same local area network (LAN).
2. Open the app and in the main menu tap Devices.
3. Tap and then tap Manual Add.
4. Under Device Name , type in the name of the recorder. The name can have up to 16 alphanumeric characters. Default name is Device01.
5. Under Register Mode , select IP/Domain. You need to edit the IP address or domain address.
6. Enter the user name and password.
Note: The number of cameras under the device can be obtained after the device is successfully added.
7. Tap to confirm the settings. The device is added to the device list.
8. Tap to exit and return to the previous page.
Using the ezDDNS connection
1. Make sure the mobile device and the recorder are on the same local area network (LAN).
2. Open the app and in the main menu tap Devices.
3. Tap and then tap Manual Add.
4. Under Device Name , type in the name of the recorder. The name can have up to 16 alphanumeric characters. Default name is Device01.
5. Under Register Mode , select ezDDNS. Enter the registered ezDDNS server address and the device domain name.
6. Enter the user name and password.
Note: The number of cameras under the device can be obtained after the device is successfully added.
7. Tap to confirm the settings. The device is added to the device list.
8. Tap to exit and return to the previous page.
Using the UltraSync connection
1. Make sure your security installer added the recorder to UltraSync.
2. Open the app and in the main menu tap Devices.
3. Tap and then tap Manual Add.
4. Under Device Name , type in the name of the recorder. The name can have up to 16 alphanumeric characters. Default name is Device01.
5. Under Register Mode , select UltraSync.
6. Click the QR code icon in the toolbar (OSD menu).
7. Type the SID code of the recorder in the app and scan the QR code to add the SCI code into the app.
8. Enter a valid user name and password and make sure that the user has the permission to access the recorder remotely.
9. Click Save to add the recorder

After a successful connection, you can use the app to view live and recorded video and control the recorder (relay outputs, PTZ cameras) if applicable. For more information see the help function in the app (in the Configuration menu).

Legal and contact information

Please scan the QR code to download the electronic version of the product documentation and to access the contact information. The manuals are available in several languages.

EMEA: https://firesecurityproducts.com
Australia/New Zealand: https://firesecurityproducts.com.au/

TruVision DVR 17 and NVR 12 Recorder Operator Guide