STRILING STR-TLW10W 10 kg Top Load Washing Machine Instruction Manual

STRILING STR-TLW10W 10 kg Top Load Washing Machine

General Safety Instructions

IMPORTANT SAFETY INSTRUCTIONS READ CAREFULLY AND KEEP FOR FUTURE REFERENCE

Read this manual thoroughly before first use, even if you are familiar with this type of product. The safety precautions enclosed herein reduce the risk of fire, electric shock and injury when correctly adhered to. Keep the manual in a safe place for future reference, along with any warranty information and your purchase receipt. If applicable pass these instructions on to the next owner of the appliance. Always follow basic safety precautions and accident prevention measures when using an electrical appliance, including the following:

Electrical safety and cord handling

• Voltage: Before connecting and turning on the appliance, ensure the electrical voltage and circuit frequency correspond to those indicated on the rating label.
• Power supply system: Make sure the power supply system (current, power voltage and cabling) at your home can meet the normal loading requirements of electrical appliances.
• WARNING! Only connect the washing machine to a grounded (earthed) electrical outlet. Do not overload the wall outlet, as overloading can result in fire or electric shock. Insert the power plug securely. Do not use the washer when the plug and/or socket are loose.
• WARNING: All electrical work must be undertaken by licenced and qualified persons only in accordance with all applicable local and national electrical codes.
• Power cord: Do not kink or damage the power cord, and position it out of the way so no one steps on or places anything on the cord or against it. If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly qualified person in order to avoid a hazard.
• Protect from moisture: To avoid electric shock, fire and malfunction, do not install this machine in a damp place. Do not pull out or insert the plug with wet hands or bare feet. Do not expose the appliance, cord or plug to rain, moisture or other liquid.
• WARNING! Do not use the machine if the cord or plug is damaged to avoid an electric shock, short circuit or fire. If the cord is damaged, it must be replaced by the manufacturer’s service agent or a properly qualified person in order to avoid a hazard.
• Winding the cord: If winding the power cord, avoid tight bends as this could damage the cord.
• CAUTION! Do not connect the appliance to the power supply using a power adaptor or extension cord. Use of an extension cord does not guarantee the required safety.
• After use: Always unplug the appliance and turn off the water after use. Wait until the tub has stopped spinning before opening the lid and removing your wash load.
• Disconnect: Unplug the washing machine from the power supply before cleaning, servicing, maintenance or moving the appliance. Pull by the plug, not by the cord.
• No timer: The appliance is not intended to be operated by means of an external timer or separate remote control system.
• RCD: Unless your home is already fitted with a residual current device (safety switch), we recommend installing an RCD with a rated residual operating current not exceeding 30 mA to provide additional safety protection when using electrical appliances. See your electrician for professional advice.

Usage conditions and restrictions

• Domestic use only: This appliance is intended for indoor household use only. It is NOT suitable for commercial, industrial or trade use.
• Intended purpose: This washing machine is designed for washing domestic quantities of textiles suitable for machine-washing. Do not use the machine for anything other than its intended purpose, and only use it as described in this manual.
• No outdoor use: Do not operate the appliance outdoors.
• Usage restriction: This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
• Children: Supervise children to ensure they do not play with the appliance. Close supervision is necessary when any appliance is used by or near children. Do not allow children (or anyone else) to climb up and sit on top of the washing machine or peer into the rotating spin tub.
• Handling: Handle the washing machine with care. Do not place or store flammable items or heavy objects on top of the machine. Do not sit on the top cover.
• Before loading the washing machine, make sure that:
  •  no young child or pet has climbed into the tub
  •  the water inlet hoses are properly connected and the taps are turned on
  •  all pockets of clothing to be washed are empty. Hard, sharp objects such as coins, safety pins, paper clips, bra wires, nails, screws or stones can cause extensive damage to the appliance and block the pump. Any damage or malfunction resulting from foreign objects is not covered by your warranty and may lead to expensive repairs.
• Do NOT wash the following items in the washing machine:
  • rain jackets, raincoats, fishing coats and similar waterproof clothes or covers
  • carpets or floor rugs
  • underwire bras (damage to the appliance can result if metal reinforcements come loose during the washing cycle)
  • clothes that have any residues of flammable materials, as this may result in fire or explosion. For example, articles that have been cleaned in, washed in, soaked in, or dabbed with industrial chemicals, or combustible or explosive substances (such as wax, oil, paint, petrol, alcohol, degreasers, dry-cleaning solvents, kerosene, etc.). Items containing such substances must be washed by hand or rinsed thoroughly before they may be machine-washed.
• Flammable, explosive or toxic substances must not be used as washing detergents or for cleaning the machine.
• Capacity: Do not overload the washer; its maximum capacity is 10kg (dry wash load).
• Water intake/drainage: Never refill the water by hand during washing. The intake water temperature should not exceed 50°C. Be careful to avoid scalding when the machine drains hot washing water.

Installation

• WARNING! This appliance is heavy. Transport with care! A team lift or mechanical aid is required when moving the machine. Hold the washing machine by both sides while lifting or transporting it.
• Location: The area where the washing machine is to be placed should have a floor drain flush with or slightly lower than the floor on which washing machine is placed. This is to prevent any potential damage should a water leak occur.
• Freestanding use only: This appliance is not to be built in.
• Do NOT install the appliance:
  •  outdoors or in a damp or wet environment (such as a bathroom)
  •  in areas where caustic or explosive gases are present
  •  near open flames or heat sources.
• Installation surface: This washing machine must be installed on a flat, even and stable ground to avoid overturning during use or maintenance. Do not place it on a sloping, uneven surface. Do not place it on an unstable stand or floor. Do not place it on carpet. If the machine must be positioned on carpet, place a plastic mat underneath the machine and make sure any ventilation openings in the base are not obstructed.
• Clearances: The washing machine must be placed with a minimum clearance of 5 cm from any wall. There must also be at least 20 cm clear space between the appliance and any external heat sources, such as appliances containing heating elements.
• Installation: Make sure that all water and electrical connections are made by qualified persons only, observing all local safety regulations and following the instructions in this manual (refer to “Installation”, pages 12–15). Do not use until fully installed.
• Water connection: Connect the washing machine to the water mains using new hose sets. Do not reuse old hose sets. The required water pressure is 0.03 MPa (min.) to 0.85 MPa (max.).
• Ventilation openings: Do not cover any air inlet or exhaust openings.
• Electrical connection: During installation, the power cord must not be excessively or dangerously bent or flattened. The plug must be accessible after installation.
• Misuse: Improper installation or faulty use may result in the risk of fire, electric shock and/or injury. We accept no liability for any eventual damages or injury caused by improper use or installation, or noncompliance with the instructions.

Cleaning and maintenance

• Disconnect: Before cleaning or carrying out maintenance, always unplug the appliance from the power supply.
• CAUTION! After each wash, check and clean the lint filter inside the tub. Regularly clean the power plug to remove dust and dirt and avoid contact failure. Cleaning and user maintenance shall not be carried out by children without supervision. Do not spray the machine with water.
• CAUTION! Cleaning the inside of your washing machine regularly is particularly important if you frequently use a cold water wash, especially if you also use a fabric softener. Liquid detergents can cause detergent scum to build up around the outside of the tub, which cold water will not remove and which can cause bacteria, unpleasant odours, and eventually soiling of your wash load.
• Do not open the housing: Except for the filter that requires regular cleaning, the washing machine has no user-serviceable parts contained within.
• Do not attempt to repair, dismantle or modify it. Do not insert any objects into the appliance.
• Service: Only have the appliance serviced by authorised service personnel. Service or repairs carried out by inexperienced or unqualified persons may cause injury and/or make more serious repairs to the appliance necessary

Unpacking

Unpacking

• This product has been packaged to protect it against transportation damage. Keep the original packaging carton in a safe place. It will help prevent any damage if the product needs to be transported in the future. In the event that it is to be disposed of, please recycle it and all other packaging materials where possible.
• Plastic wrapping can be a suffocation hazard for babies and young children, so ensure all packaging materials are out of their reach and disposed of safely.
• Unwind the power cord to its full length and inspect it for damage. Do not use the appliance if the appliance or its cord has been damaged or is not working properly. In case of damage, contact our after sales support centre for advice on examination, repair or return of the damaged product.
• Read this manual to familiarise yourself with all the parts and operating principles of the washing machine. Pay particular attention to the safety instructions on the previous pages.

Installing the bottom cover

Before you can use the machine you have to install the bottom cover, which during transport is placed between the top of the washing machine box and the foam. Take it out when unpacking the appliance.
WARNING! Make sure the power cord is unplugged from the mains supply during installation.

• Place some padding (such as a soft mat, blanket or thick towel) on the floor and gently lay the washing machine on the padding, back side down. Take care not to dent the housing.
• Insert the bottom cover along the mounting slots on the base until it is seated (Fig. 1).
• Fasten the base cover to the base with the supplied screws (in the accessories bag).
• Carefully set the washer upright and let it rest.

Product Overview

Scope of delivery
Front view (Fig. 2)

Parts list

1. Lid with viewing window

2. Control panel

3. Housing

4. Adjustable foot (1)
   Interior view

5. Lint filter

6. Detergent drawer

7. Wash/spin tub

8. Levelling aid

9. Pulsator

10. Slot for bleach
    Rear view

11.  Water inlet connections

12.  Power cord and plug

13.  Base

14.  Drain hose connection

15.  Pump strainer

Accessories (not shown)

• 1 Cold water supply hose
• 1 Hot water supply hose
• 1 Drain hose with support (elbow)
• 1 Bottom cover and 2 screws

Documentation (not shown)

• Instruction manual
• Quick start guide
• Warranty certificate

Installation

Levelling the washer

• Install the washer on a stable and level surface, in a dry location, out of sunlight.
• Open the lid and look inside the tub. It should be level in the centre of the housing. Use the levelling aid in the top right corner of the machine (Fig. 5) to help you check and ensure that the machine is installed level.
• If levelling is necessary, you can raise or lower the adjustable foot at the front right side of the machine (Fig. 6). The maximum permissible inclination of the supporting surface is 2°.
  CAUTION: Installing the washer on a carpeted floor may cause vibration issues. If you must install it on carpet, make sure not to block any ventilation openings on the bottom of the washer.

Working environment
We recommend installing the washing machine in an environment where temperatures do not fall below 0°C or rise above 40°C. Too low or high ambient temperatures may cause the unit to malfunction. If the washing machine is stored in an environment below 0°C, it must be left at room temperature for about 4 hours before it can be used to prevent any frost causing damage to the machine.

Connecting the water inlet hoses
The water inlet hoses are supplied separately (in bags inside the washing tub) and need to be installed to your hot and cold water taps following the instructions below.

• Check and ensure that the sealing gaskets are firmly in place in the joints of the water tap ends (Fig. 7).
• Attach the straight ends of the hoses to your water taps. Make sure to attach the hot water supply hose (with red markings) to the hot water tap and the cold water supply hose (with blue markings) to the cold water tap. Tighten the coupling nuts securely by hand (Fig. 8).
• Before connecting the curved end of the hoses to the corresponding inlet valves of the washer, check and ensure that the sealing gaskets are firmly in place.
• Connect the inlet valve nuts of the hoses to the water inlet connections at the top of the washing machine (Fig. 9). Tighten the nut securely by hand, turning it clockwise while holding the hose. (To detach the water supply hose, turn the nut anticlockwise after turning the tap off.)
• Turn on the taps and check for leaks. Tighten the nuts firmly if there is any leakage. If your water pressure is strong, close the water tap completely, then open it slightly.

Installing the drain hose
The drain hose is supplied separately (in a bag inside the washing tub) and needs to be installed following the instructions below.

• Pinching the two bands of the clamp on the drain hose, connect it to the drain hose connection at the back of the washer (Fig. 10). Make sure the clamping ring is firmly in place to ensure a secure connection (Fig. 11).

The drain hose can be installed into a drain spout or into a sink/tub.

• If installing the drain hose into a drain spout, the height of the drain hose must not exceed 6 cm from the bottom of the machine (Fig. 12).
• If installing the drain hose into a sink or tub, the height of the drain hose (A) must not exceed 90 cm from the bottom of the machine (Fig. 13).

Power supply system

• Make sure the power supply system (current, power voltage and wire) at your home can meet the normal loading requirements of electrical appliances. The electrical voltage and circuit frequency are listed on the appliance rating label.
• WARNING! Only connect the washing machine to a single, grounded (earthed) electrical outlet. Do not overload the outlet, as overloading can result in fire or electric shock. Insert the power plug securely. Do not use a power adaptor or extension cord.

Electrical installation advice

• To avoid electric shock, fire and malfunction, do not install this machine in a damp place. Do not pull out or insert the plug with wet hands or bare feet. Do not expose the appliance, cord or plug to rain, moisture or other liquid.
• Do not kink or damage the power cord, and position it out of the way so no one steps on or places anything on the cord or against it.
• Ensure the washer is unplugged from the power supply before installation. The plug must be accessible after installation.
• CAUTION! Do not use a power adaptor or extension cord.
• Unless your home is already fitted with a residual current device (safety switch), we recommend installing an RCD with a rated residual operating current not exceeding 30 mA to provide additional safety protection when using electrical appliances. See your electrician for professional advice.
• All electrical connections must be made by qualified personnel, and all instructions in this manual as well as local safety regulations must be observed.

Getting Started

Control panel operation (Fig. 14)

1. POWER
   Press this button to turn on the power to the machine, or to set it to standby. After powering on, if you do not press the START button within 5 minutes, the machine will automatically power off.

2. PROGRAM
   Press this button, repeatedly, to select the required washing program from eight available options: 01-Auto, 02-Custom, 03-Bulky, 04-Gentle, 05-Eco, 06-Quick, 07-Spin, and 08-Tub Clean. The respective program number (01–08) will be displayed.

3. WATER LEVEL
   Press this button, repeatedly, to select the water level appropriate for the amount of washing in the tub (see “Water level”, page 19, for more details). The respective water level number (1–10) will be displayed.

4. START/PAUSE
   Press this button to start or pause the washing machine.

5. CHILD LOCK
   After the program has started, press the WATER LEVEL and PROGRAM buttons at the same time and hold for 1.5 seconds to activate the child lock. When the buzzer sounds, all buttons will be locked. Repeat the action to release the child lock.

Before you start washing

At the end of the installation process, please check the following points to ensure everything will work properly when you want to start washing.

• Is the washer stable and level? A spirit level will help you determine whether levelling is necessary. If so, adjust the adjustable feet (front right) to level the machine.
• Are the water inlet hoses properly installed? You must connect both hoses to both inlet connections. Or, if you can only connect to cold water, you must cover the hot water connection with the supplied cover.
• Is the machine plugged into your power supply? Make sure to use a properly earthed electrical outlet and the power is switched on at the outlet.
• Are the water taps open?
• Is the drain hose properly installed? Make sure it is not tangled up. Hang the upper end of the hose over the laundry sink or lead it into a drain spout.
• Before using the washing machine for the first time, run a complete cycle without laundry items. Select the “Quick” program and run the machine until the end of the program.

Pretreatment of laundry

• Check whether there are special requirements for washing and whether it can be machine-washed.
• Remove any coins, keys and other hard items from pockets. Close any zippers and fasten buttons to prevent damaging your clothes and the wash tub.
• Brush dirt and sand off clothes and turn pockets inside out. Items with grease or oil stains should be cleaned separately.
• Sort your washing into appropriate loads: white, coloured, cotton, delicate, heavily soiled, etc. Place delicate items into a mesh laundry bag for protection.
• Pretreat stubborn stains.

Instructions

Wash programs

Water level

For the “Auto”, “Custom”, “Bulky”, “Gentle”, “Eco” and “Quick” programs, you can adjust the water level according to the amount of washing in the machine. Water level adjustment is not available for the “Spin” and “Tub Clean” programs. To adjust the water level, press the WATER LEVEL button and choose from levels 1 to 10. The selected water level will be shown on the display.

Detergent recommendations
We suggest you use low-sudsing detergent in the amounts recommended on the detergent packaging. Alternatively, use the detergent amounts listed in Table 2, above.
CAUTION: Do not overfill detergent! Too little detergent will give poor washing results, but too much will affect rinse performance and may cause overflow of suds, which could interfere with machine operation. Add detergent into the detergent drawer.
If adding bleach, dilute it with water and carefully add it into the slot in the balance ring for dispersion through the wash. If adding fabric softener, dilute it with water and carefully add it into the slot on the balance ring at the start of the final rinse.

Step-by-step operation guide

1.  Load your washing items uniformly in the tub.
2.  Add washing detergent (see page 19 for details).
3.  Close the lid.
4.  Press the POWER button to supply power to the machine.
5.  The default “Auto” program will be selected automatically. For any other program, press the PROGRAM button, repeatedly, to select the required program. The program number (01–08) will be shown on the display. For the “01-Auto” program, the machine will automatically choose the appropriate water level. For all other programs, you can select the water level.
6.  To select a water level appropriate for your wash load, press the WATER LEVEL button and choose from the 10 options available (listed on page 19). The selected water level (1–10) will be shown on the display.
7.  Make sure the lid is closed, then press the START/PAUSE button to boot the system and start the program.
8.  If you need to change the set program after the system has started, press the START/PAUSE button to pause the operation, then press PROGRAM button to set the new program, and finally press the START/PAUSE button to resume operation according to the newly set program.
9.  At the end of the wash, the machine will emit a beep sound and power off. Remove your washing, unplug the power plug from the wall outlet and close the water taps. Leave the lid open until the interior has dried.

FAQs and Troubleshooting

Not all unusual incidents you may encounter with your washing machine are faults, or cause for concern. Check in the list below what issues may arise and why. Also check in the table on the following page for solutions to other common problems.

Common non-fault phenomena

• The drain hose is leaking water during the first use. Does this indicate there is a problem?
  No, this is normal; it is residual water from the performance test in the factory and no cause for concern.

• Why is there still some water intake during the wash or rinse cycle?
  When the water level is low, the washing machine will automatically refill during the washing or rinsing process. This is no cause for concern.

• At the beginning of the spin cycle, why is the tub turning first and then stopping?
  This is intermittent spinning and it results in better spinning performance.

• During the spin cycle, why is the machine spinning and then stopping suddenly and taking in water again?
  If the washing is piled up at one side of the tub during the spin cycle, the washing machine automatically takes in more water to redistribute the load. Once the load is balanced again, the spin cycle will continue.

• Why is there a sound like water flowing after spinning?
  This is the sound of the balancing liquid in the balance ring. This helps reduce vibration during spinning.

• Why is the control panel still warm after the power is switched off?
  This is caused by the memory circuitry still working.

• I cannot operate any buttons during operation of the washing machine.
  This is the default setting of the machine. You first have to pause the machine.

Other Useful Information

Cleaning and care
To prolong the service life of the washing machine, keep it in good condition and perform regular maintenance. For any type of cleaning and maintenance, make sure the washing machine is disconnected from the mains power supply.

Cleaning the washing machine (when required)

• Use a soft cloth to wipe any water or dirt off the washing machine lid and housing. If using a damp cloth, squeeze it almost dry to avoid leaving water residues.
• The detergent drawer may be pulled out for cleaning, if required. Other inside parts should be wiped with a damp cloth, if necessary.
• Do not use any chemical, alkaline or abrasive cleaning agents to avoid damaging the surface. Do not spray water directly onto the washer housing.

Cleaning the tub (every three months)

• Make sure all laundry items are removed from the tub, then wipe it clean with a soft, dry or damp cloth.
• If you notice any rust residues left inside the tub from washing items with metal parts (such as buttons or zippers), wipe the residues off immediately with chlorinefree detergent. Never use steel wool.
• To remove dirt and/or detergent residues and scum build-up from the inside and outside of the washing tub, run the Tub Clean program without any clothes and with hot water (close the cold water tap). As a cleaning agent, use a commercially available washing machine cleaning product according to the instructions on the product, or use a mix of bicarbonate of soda (½ cup) and white household vinegar (2 cups).
• At the end of the tub clean program, open the lid and let the machine air-dry for at least one hour before closing the lid again.

Cleaning the lint filter (suggested interval: every week)
To pull the lint filter out of its space inside the tub, press and hold the hook, as illustrated (Fig. 14). Remove the filter from the filter cover and turn the filter bag inside out (Fig. 15). Wash the filter in warm, soapy water, taking care not the damage any parts (Fig. 16). Then rinse it thoroughly under running water and let it dry naturally. Reinstall the filter, making sure it fits securely behind the cover clasp and latches and locks securely into place (Fig. 17).

Cleaning the water inlet valves (suggested interval: every 2 months)
To avoid blockage of the mesh filter at the water inlets after long time use, detach the water inlet hoses, making sure you have turned off the water supply at the taps beforehand. Clean the mesh filters inside the inlet valves thoroughly using a soft brush (Fig. 18). Then reconnect the water inlet hoses.

Pump strainer maintenance
We recommend you clean the pump strainer regularly (at least once a month) to avoid blockages created by excess lint, fluff or items such as bobby pins or coins. Proceed as follows:

1.  Disconnect the washer from the power source.
2.  If necessary, wait until the water has cooled down.
3.  The pump opening is located at the side of the washer, in the base (Fig. 19). Place a pan or dry rag underneath the opening to collect any spillage.
4.  Turn the strainer cap and take it out gently. Always keep a rag nearby to dry up water spillage when removing the pump strainer.
5.  To remove any objects from the strainer, wash it thoroughly in a basin or under running water.
6.  Put the clean strainer back in its seat and turn it until it is securely closed.

Service, repair and spare parts
If the appliance is damaged, do not attempt to repair it yourself. If it requires repair or service, contact our after sales support centre to arrange for examination or return of the product. Our after sales support centre stocks spare drain hoses, water inlet hoses, filters and adjustable feet for the appliance. To purchase a part, contact the afetr sales support centre on 1300 112 534 or online at tempo.org/support.

Storage
If the appliance is not going to be used for an extended period of time, please unplug the machine from the power supply and disconnect all hoses. Clean the machine and filters as described on the previous pages. Let the machine air-dry thoroughly. Then store it in the original packaging in a dry location, out of reach of children.

Responsible disposal

Packaging materials are recyclable. Please dispose of them responsibly for recycling. At the end of its working life, do not throw this appliance out with your household waste. Electrical and electronic products contain substances that can have a detrimental effect on the environment and human health if disposed of inappropriately. Observe any local regulations regarding the disposal of electrical consumer goods and dispose of it appropriately for recycling. Contact your local authorities for advice on recycling facilities in your area. Or find recycling scheme services listed on Planet Ark’s website at www.recyclingnearyou.com.au, or call Planet Ark on 1300 733 712.

References

• Support Centre | Tempo Global
• Product Registration
• Planet Ark - Planet Ark Recycling Near You
• Stirling - Appliances
• Tempo Global | Connecting the Supply chain to our Customers

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