BURG WACHTER SecuTronic Electronic Safe Locks User Manual

June 9, 2024
BURG WACHTER

BURG WACHTER SecuTronic Electronic Safe Locks

Design

  • A Display

  • B Number keys
    The numbers “1“ – “0“ are used for input e.g. when entering the code.

  • C “Func“ key
    The multifunction key adapts to perform several functions, including; Going back to one menu level, deleting an entered character, show the Main menu. The display shows the current function of the key (see section 3).

  • D “On/Enter“ key
    The “On/Enter“ key starts the system or selects the current menu item.

  • E “1“ key
    The key can be used to scroll up if there are several menu options. If this is possible, the display shows this (see section 3).

  • F “2“ key
    The key can be used to scroll down if there are several menu options. If this is possible, the display shows this (see section 3).

  • G Fingerprint sensor
    Fingerprints can be stored via the fingerprint sensor and used to open the safe.

Dear customer,
Thank you for choosing a safe with a BURG-WÄCHTER SecuTronic lock. This electronic lock is certified according to ECB Class A. You have purchased a product that meets extremely high-security requirements and was developed and produced according to current technical standards. This lock is certified according to EN 1300: 2018. (Classification of high-security locks according to their resistance to unauthorized opening).

Important:
Please read the entire instruction manual before programming and keep this manual safe so that you can revisit it at a later date.

We hope you enjoy your new BURG-WÄCHTER safe. Your Burg-Wächter KG.

General information

The electronics are switched on using the  On Enter key on the keyboard. This then lights up. At the same time, the display shows the BURG-WÄCHTER logo for a moment before the input graphic for the pin code or fingerprint appears.

Languages
The menu navigation in the display is available in twelve languages and can be set via the “Languages” menu. Please refer to the chapter “Menu Language“ for a detailed explanation.

Blocking times
To protect against tampering, the lock electronics block access to the safe for five minutes if an incorrect pin code or an incorrect fingerprint has been entered fifteen times in succession. During this blocking time, the remaining time on the display runs a countdown. It is not possible to open the safe during this period, even with a valid user or administrator code.

Increasing burglary protection
Please take care to ensure codes do not fall into the wrong hands. Therefore, store the codes in a safe location so that they can only be accessed by authorized persons. In the event you lose a code, the lock must be set to a new code.

  • The factory code must be changed as soon as the lock is commissioned
  • Codes that are easy to guess (e.g. 1, -2, -3, -4, -5, -6) must not be used
  • Personal data (e.g. birthdays) or other data that may be guessed with knowledge of the code owner must not be used as a code
  • After changing the code, the lock must be checked several times with the safety door opened

Attention:
All changes to the administrator code, the factory code and the user code must be carried out with the safe door open! After changing a code, the lock must be operated several times with the new code with the safe door open.

Input options

Number keys:
The numbers “1“ – “0“ are used for input e.g. when entering the code.

“Func“ key:
The multifunction key which adapts to perform several functions, including; Going back to one menu level, deleting an entered character, show the Main menu. The display shows the current function of the key.

“On/Enter“ key:
The “On/Enter“ button starts the system or selects the current menu item.

Keys “1“ and “2“:
In menus, you can scroll up and down using these keys. If this is possible, the display shows this with the corresponding arrows.

Fingerprint sensor:
Fingerprints can be stored via the fingerprint sensor or used to open the safe.

Disply

  • A Specifies whether you can use the Func key to cancel the last entry (<) or switch to the main menu (M).
  • B (2: Down) appears when you can scroll down using the “2” key.
  • C (1: Up) appears when you can scroll up using the “1” key.BURG-WACHTER-SecuTronic-Electronic-Safe-Locks-fig- \(4\)
  • D Indicates the battery level.
  • E lock and Unlock indicate whether the locking mechanism has released the lock and the safe can be opened.BURG-WACHTER-SecuTronic-Electronic-Safe-Locks-fig- \(5\)

Opening

Opening with PIN code

BURG-WACHTER-SecuTronic-Electronic-Safe-Locks-fig-
\(6\)

  • Switch on the lock using the On Enter key.
  • Enter the 6-digit PIN code (factory setting “1-2-3-4-5-6”).
  • “Please turn the knob!” appears in the display
  • Turn the knob.

Opening with fingerprint (Convenient opening)BURG-WACHTER-SecuTronic-
Electronic-Safe-Locks-fig- \(7\)

  • Switch on the lock using the On Enter key.
  • Move a programmed finger from the top to the bottom centrally over the sensor.
  • “Please turn the knob!” appears on the display
  • Turn the knob.

Opening with access combinations

BURG-WACHTER-SecuTronic-Electronic-Safe-Locks-fig-
\(8\)

  • Switch on the lock using the On Enter key.
  • Move a programmed finger from the top to the bottom centrally over the sensor.
  • lf an additional authorization request (code or fingerprint) has been set up, the message “Enter next authorization” will appear on the display. Enter the requested additional authorization (code or fingerprint).
  • If a threefold authorization request (3 PIN codes) has been set up, the message “Enter next authorization” will appear on the display. Enter the 6-digit PIN code.
  • “Please turn the knob” appears in the display
  • Turn the knob.

Setting up the menu structure

  • Change code
  • Language
  • Administrator
    • User

    • Create

      • Create code

      • Create fingerprint

    • Assign

      • Assign code

      • Assign fingerprint

    • Delete

    • Time functions

    • Set time

    • Set date

    • Automatic ST/WT

    • Delay time

    • Processes

    • Display

    • Save

    • Setup

    • Register

    • FP reset

    • Generate AES key

  • Info
    • System info

    • System check

Description of the menu functions

Code Change menu
Change the administrator code and the user codes. We would like to point out that, for security reasons, the factory-set administrator code must be changed to an individual set code.

  • Switch on the lock using the On Enter key.
  • Then press Func.
  • The “Main menu” appears.
  • Confirm with On Enter
  • You can use the keys 1 or 2 to scroll until the administrator/user is displayed and you wish to change the code for.
  • Confirm with On Enter.
  • Enter the old or factory code that was previously valid using the keypad and press On
  • Enter the new code using the keypad and confirm with On Enter.
  • Repeat your entry and confirm it again with On Enter.
  • Code change completed'” is displayed after a correct entry.
  • Press any key.BURG-WACHTER-SecuTronic-Electronic-Safe-Locks-fig- \(9\) BURG-WACHTER-SecuTronic-Electronic-Safe-Locks-fig- \(11\)

Note:
When a safe lock is first started up, additional information on the current date and time are requested:

  • Enter the day (2 digits)
  • Enter the month (2 digits)
  • Enter the year (2 digits)
  • Enter the hour (2 digits)
  • Enter the minutes (2 digits)

Language menu

  • Switch on the lock using the On Enter key.
  • Then press Func.
  • The “Main menu” appears.
  • Scroll with the 1 or 2 key until the “language” menu item is highlighted.
  • Confirm with On Enter.
  • “Main menu/language” appears.
  • Use keys 1 or 2 to scroll until the desired language is marked.
  • Confirm with On Enter.
  • “Data has been saved!” appears in the display
  • Press any key. BURG-WACHTER-SecuTronic-Electronic-Safe-Locks-fig- \(13\)

Administrator menu
This menu has several sub-menus to group functions. The functions within this section can only be fully used with the administrator code.BURG-
WACHTER-SecuTronic-Electronic-Safe-Locks-fig- \(14\)

Menu Administrator/User/Create

Sub-menu Administrator/User/Create/Create code

  • Switch on the lock using the On Enter key.

  • Then press Func.

  • The “Main menu” appears.

  • Scroll with the 1 or 2 key until the “Administrator” menu item is highlighted.

  • Confirm with On Enter.

  • “Main menu / Administrator’appears.

  • Confirm with On Enter.

  • “Main menu / Administrator/User” appears.

  • Confirm with On Enter.

  • “Main menu/Administrator/User/CTreate’appears.

  • Confirm with On Enter.

  • Enter the administrator code to acquire the authorization for programming.BURG-WACHTER-SecuTronic-Electronic-Safe-Locks-fig- \(15\)

  • The next free memory entry is displayed
    (e.g.UsER.0002 CD).
    Enter the 6-digit code and confirm it with

  • Use key 1 or 2 to scroll through the possible combinations.
    The following options are available:

    • [-] No combination
    • [1/2] Combination of 2 codes
    • [1/3] Combination of 3 codes
    • [FP] Combination with one fingerprint
  • If you have not selected a combination, Confirm 3x with On Enter.

  • If you have selected the combination “FP”, you will create your fingerprint as described in the sub-menu “Administrator/User/Create/ Create fingerprint”.

Sub-menu Administrator/User/Create/Create a fingerprint

  • Switch on the lock using the key.
  • Then press Func.
  • The “Main menu” appears.
  • Scroll with the 1 or 2 key until the “Administrator menu item is highlighted.
  • Confirm with On Enter.
  • “Main menu/ Administrator’appears.
  • Confirm with On Enter.
  • “Main menu/Administrator / User’appears.
  • Confirm with On Enter.
  • “Main menu/ Administrator / User/CGreate finger appears.
  • Scroll with the 1 or 2 key until the “Create fingerprint” menu item is highlighted.
  • Confirm with On Enter.
  • Enter the administrator code to acquire the authorization for programming.
  • “Programm finger appears.
  • Move the finger fro centrally and a number of times over the sensor.
  • The display will either prompt you to repeat the process (for error messages, see page 15), or the message “USER.XXXX FP created!” will appear.
  • Use key 1 or 2 to scroll through the possible the top to bottom combinations.
  • The following options are available:
    • [-] No combination
    • [CD] Combination with one code
    • IFP] Combination with an additional fingerprint
  • Press any key.BURG-WACHTER-SecuTronic-Electronic-Safe-Locks-fig- \(18\)

Menu Administrator/User/Assign

Sub-menu Administrator/User/Assign/Create code

  • Switch on the lock using the key.
  • Then press Func.
  • The “Main menu” appears.
  • Scroll with the 1 or 2 keys until the “Administrator” menu item is highlighted.
  • Confirm with On Enter.
  • “Main menu/Administrator”‘ appears.
  • Confirm with On Enter.
  • “Main menu/Administrator/User’appears.
  • Scroll with the 1 or 2 key until the Assign” menu item is highlighted.
  • Confirm with On Enter.
  • “Main menu/Administrator /User / Assign Finger” appears.
  • Confirm with On Enter.
  • Enter the administrator code to acquire the authorization for programming.
  • You can use the keys 1 or 2 to scroll until the user is marked whose code is supposed to be assigned.
  • Confirm with On Enter.
  • Enter the 6-digit code and confirm it with On Enter.
  • Use key 1 or 2 to scroll through the possible combinations.
  • The following options are available:
    • [-] No combination
    • [1/2] Combination of 2 codes
    • [1/3] Combination of 3 codes
    • [FP] Combination with one fingerprint
  • If you have not selected a combination, confirm 3x with On Enter.BURG-WACHTER-SecuTronic-Electronic-Safe-Locks-fig- \(19\)

Sub-menu Administrator/User/Assign/Assignfingerprint

  • Switch on the lock using the key. hen press unc.
  • The “Main menu” appears.
  • Scroll with the 1 or 2 key until the menu item “Administrator” is highlighted.
  • Confirm with On Enter.
  • “Main menu/Administrator” appears.
  • Confirm with On Enter.
  • “Main menu/ Administrator / User appears.
  • Scroll with the 1 or 2 key until the “Asign menu item is highlighted.
  • Confirm with On Enter.
  • Scroll with the 1 or 2 key until the sigemenu item is highlighted.
  • Contirm with On Enter.
  • Enter the administrator code to acquire the authorization for programming.
  • Main menu/ Administrator /Uker/ Aign Finger” appears.
  • You can use the keys or 2 to scroll until the user is marked whose fingerprint is supposed to be assigned.
  • Confirm with On Enter.
  • “Create fingerprint” appears.
  • Move the finger from the top to bottom centrally and a number of times over the sensor.
  • The display will either prompt you to repeat the process (for error messages, see page 15), or the message “USER.XXXX FP Created” will appear.
  • Use key 1 or 2 to scroll through the possible combinations.
  • The following options are available:
    • [-] No combination
    • [CD] Combination with one code
    • FP] Combination with an additional fingerprint
  • Press any key.BURG-WACHTER-SecuTronic-Electronic-Safe-Locks-fig- \(20\)

Menu Administrator/User/Delete
Deleted users no longer have access to the safe. However, these remain in history.

Sub-menu Administrator/User / Delete

  • Switch on the lock using the key.
  • Then press Fune.
  • The “Main men” appears
  • Scroll with the 1 or 2 key until the menu item “Administrator” is highlighted.
  • Confirm with On Enter.
  • “Main menu/Administrator” appears.
  • Confirm with On Enter.
  • “Main menu/Administrator / User” appears.
  • Confirm with On Enter.
  • “Main menu/Administrator/User/Delete” appears.
  • Scroll with the 1 or 2 key until the menu item “Delete” is highlighted.
  • Confirm with On Enter.
  • Enter the administrator code to acquire the authorization for programming.
  • You can use the keys 1 or 2 to scroll until the user is marked whose code is supposed to be deleted.
  • Confirm with On Enter.
  • “Data has been deleted” appears.
  • Press any key.BURG-WACHTER-SecuTronic-Electronic-Safe-Locks-fig- \(21\)

On Enter
Time and date can be set, as well as whether the system should automatically switch between Central European Summer/Winter Time. The delay time prevents quick opening in the event of a robbery.BURG-WACHTER-
SecuTronic-Electronic-Safe-Locks-fig- \(22\)

Menu Administrator / Time functions / Set time

  • Switch on the lock using the key.
  • Then press Func
  • The “Main menu” appears.
  • Scroll with the 1 or 2 key until the menu item “Administrator is highlighted.
  • Confirm with On Enter.
  • “Main menu/Administrator appears.
  • Scroll with the 1 or 2 key until the menu item “Timer functions” is highlighted.
  • Confirm with On Enter.
  • “Administrator /Time entry” appears.
  • Confirm with On Enter.
  • Enter the administrator code to acquire the authorization for programming.
  • The time (24-hour format) can be set via the keypad.
  • Confirm with On Enter.
  • “Data has been saved!” appears.
  • Press any key.

Menu Administrator / Time functions / Set date

  • Switch on the lock using the n key.
  • Then press Func.
  • The “Main menu” appears.
  • Scroll with the 1 or 2 key until the menu item “Administrator” is highlighted.
  • Confirm with On Enter.
  • “Main menu/Administrator” appears.
  • Scroll with the 1 or 2 key until the menu item “Time functions” is highlighted.
  • Confirm with On Enter.
  • “Timer functions” appears.
  • Scroll with the 1 or 2 key until the Date entry menu item is highlighted.
  • Confirm with On Enter.
  • Enter the administrator code to acquire the authorization for programming.
  • The date can be set via the keypad.
  • Confirm with On Enter.
  • “Data has been saved” appears.
  • Press any key.

Menu Administrator / Time functions / Autom. ST/WT

Automatic update between Central European Summer/Winter Time.

  • Switch on the lock using the key.
  • Then press Func.
  • The “Main menu” appears
  • Scroll with the 1 or 2 key until the menu item “Administrator” is highlighted.
  • Confirm with On Enter.
  • “Administrator” appears.
  • Scroll with the 1 or 2 key until the menu item “Time functions” is highlighted.
  • Confirm with On Enter.
  • “Time functions” appears.
  • Scroll with the 1 or 2 key until the menu item “Autom. ST/WT is highlighted
  • Confirm with On Enter.
  • Enter the administrator code to acquire the authorization for programming.
  • The automatic time changeover can be switched on or off via keys 1 or 2.
  • Confirm with On Enter.
  • “Data has been saved” appears.
  • Press any key.

Menu Administrator / Delay time
The delay time sets up a required waiting time before a function is performed and can consequently prevent quick opening in the event of a robbery. After the delay time has elapsed, a valid and fully authorized entry must be repeated in order to gain access.

  • Switch on the lock using the key.
  • The press Func.
  • The “Main menu” appears.
  • Scroll with the 1 or 2 key until the menu item “Administrator” is highlighted.
  • Confirm with On Enter.
  • “Administrator appears.
  • Scroll with the 1 or 2 key until the menu item
  • “Time functions” is highlighted.
  • Confirm with On Enter.
  • “Time functions” appears.
  • Scroll with the 1 or 2 key until the menu item “Delay time” is highlighted.
  • Confirm with On Enter.
  • Enter the administrator code to acquire the authorization for programming. Where a delay time has already been set, it must first be run through.
  • The delay time (0-99 minutes) can be set via the keyboard.
  • Confirm with On Enter.
  • “Data has been saved!” appears.
  • Press any key.

Menu Administrator / Programming
A firmware update installs the latest software version. Reorganise sort the database.BURG-WACHTER-SecuTronic-Electronic-Safe-Locks-fig-
\(27\)

Menu Administrator / Programming / Database update
This function is not enabled at present.BURG-WACHTER-SecuTronic-
Electronic-Safe-Locks-fig- \(28\)

Menu Administrator / Programming / Firmware update

  • Please ensure that the batteries are full before updating the firmware.
  • Please copy the new firmware version to a FAT-32 formatted MicroSD card and insert it into the microSD card slot.
  • Switch on the lock using the key.
  • The press Func.
  • The “Main menu” appears.
  • Scroll with the 1 or 2 key until the menu item “Administrator is highlighted.
  • Confirm with On Enter.
  • “Administrator” appears.
  • Scroll with the 1 or 2 key until the
  • The “Programming” menu item is highlighted.
  • Confirm with On Enter.
  • Programming” appears.
  • Scroll with the 1 or 2 key until the menu item “Firmwareupdate” is highlighted.
  • Confirm with On Enter.
  • Enter the administrator code to acquire the authorization for programming.
  • The message “Confirm current original manufacturer firmware version using Enter” appears.
  • Confirm with On Enter. Thereafter there is no need to do anything further in the process.
  • The message “Do not interrupt power appears.
  • The message on the display disappears for some time.
  • When the update is complete, the message
  • “Firmware update completed” appears.BURG-WACHTER-SecuTronic-Electronic-Safe-Locks-fig- \(29\)

Menu Administrator / Programming / Reorganise

  • Switch on the lock using the key.
  • The press Func.
  • The “Main menu” appears.
  • Scroll with the 1 or 2 key until the menu item “Administrator” is highlighted.
  • Confirm with On Enter.
  • “Administrator” appears.
  • Scroll with the 1 or 2 key until the
  • The “Programming” menu item is highlighted.
  • Confirm with On Enter.
  • “Programming” appears.
  • Scroll with the 1 or 2 key until the menu item “Restructuring” is highlighted.
  • Confirm with On Enter.
  • Enter the administrator code to acquire the authorisation for programming.
  • “Restructuring in progress” appears.

Menu Administrator / Processes
It is possible to store the history on an inserted microSD card or to output it directly on the display.BURG-WACHTER-SecuTronic-Electronic-Safe-
Locks-fig- \(31\)

Menu Administrator / Processes / Displays

  • Switch on the lock using the n key.
  • The press Func.
  • The “Main menu” appears.
  • Scroll with the 1 or 2 key until the menu item “Administrator” is highlighted.
  • Confirm with On Enter.
  • “Administrator” appears.
  • Scroll with the 1 or 2 key until the menu item Processes” is highlighted.
  • Confirm with On Enter.
  • Enter the administrator code to acquire the authorisation for programming.
  • Scroll with the 1 or 2 key through the data records.
  • Confirm with On Enter.

Menu Administrator / Processes / Save

  • Please insert a FAT-32 formatted microSD card into the microSD card slot.
  • Switch on the lock using the key.
  • The press Fune.
  • The “Main menu” appears.
  • Scroll with the 1 or 2 key until the menu item “Administrator” is highlighted.
  • Confirm with On Enter.
  • “Administrator” appears.
  • Scroll with the 1 or 2 key until the menu item “Processes” is highlighted.
  • Confirm with On Enter.
  • “Processes” appears.
  • Scroll with the 1 or 2 key until the menu item “Save” is highlighted.
  • Confirm with On Enter.
  • Enter the administrator code to acquire the authorisation for programming
  • “Please wait” appears.
  • “Dataset has been stored” appears.
  • Press any key.BURG-WACHTER-SecuTronic-Electronic-Safe-Locks-fig- \(33\)

Menu Administrator / Setup
The system must be registered for communication within the device. FP-reset removes all fingerprints.BURG-WACHTER-SecuTronic-Electronic-Safe-Locks-fig-
\(34\)

Menu Administrator / Setup / Install
In the event of a complete system failure, the electronic control panel may have to be registered again with the locking mechanism.

  • Switch on the lock using the key.
  • The press Func.
  • The “Main menu” appears.
  • Scroll with the 1 or 2 key until the menu item
  • “Administrator is highlighted.
  • Confirm with On Enter.
  • “Administrator” appears
  • Scroll with the 1 or 2 key until the menu item
  • “Setup” is highlighted.
  • Confirm with On Enter.
  • Confirm Install” with On Enter.
  • Enter the administrator code to acquire the authorisation for programming.
  • “Dataset has been stored” appears in the display
  • Press any key.

After registering, the administrator code must be changed as described in the Code Change menu.

Menu Administrator / Setup / FP-reset

  • Switch on the lock using the key.
  • The press Func.
  • The “Main menu” appears.
  • Scroll with the 1 or 2 key until the menu item “Administrator is highlighted.
  • Confirm with On Enter.
  • “Administrator” appears.
  • Scroll with the 1 or 2 key until the menu item “Setup” is highlighted.
  • Confirm with On Enter.
  • Scroll with the 1 or 2 key until the menu item “FP-Reset” is highlighted.
  • Confirm with On Enter.
  • Enter the administrator code to acquire the authorisation for programming.
  • “Delete data with ENTER key” appears.
  • Confirm with On Enter.
  • “Please wait” appears.
  • Press any key.

Menu Administrator / Setup /Generate AES key
This function is not enabled at present.

In this menu, you can have several pieces of information of the system displayed.

Menu info / System info

  • Switch on the lock using the key.
  • The press Func.
  • The “Main menu” appears.
  • Scroll with the 1 or 2 key until the menu item “Info” is highlighted.
  • Confirm with On Enter.
  • “Info” appears.
  • Confirm with On Enter.
  • Enter the administrator code to acquire the authorization for programming.
  • The system information is displayed.
  • Scroll with key 1 or 2 to view the information.
  • Use the Func key to return.

Info/system check menu

  • Switch on the lock using the n key.
  • The press Func.
  • The “Main menu” appears.
  • Scroll with the 1 or 2 key until the menu item
  • “Info” is highlighted.
  • Confirm with On Enter.
  • “Info” appears.
  • Scroll with the 1 or 2 key until the menu item
  • “Systemched is highlighted
  • Confirm with On Enter.
  • Enter the administrator code to acquire the authorisation for programming.
  • The system check information is displayed.
  • Scroll with key 1 or 2 to view the information.
  • Use the Func key to return.

Error messages

The illustration below describes the error messages on the display when a fingerprint is created is or when the safe is opened.

Error message Solution
Too fast! Please repeat Move your finger slowly across the sensor.
Too tilted! Please repeat Move your finger flat across the sensor.
Too short! Please repeat Move your finger across the sensor so that more area

of your fingerprint can be read.
Position in the middle and repeat!| Position your finger in the middle of the sensor.
Wrong code!| Enter a valid code.
No admittance!| An unsaved fingerprint has been used. Repeat with a fingerprint that has already been created.

Technical Details

A number of administrator codes: 1
A number of user codes: 9 (max.)
A number of fingerprint codes: 20 (max.)
Blocking times: After an incorrect code/FP is entered 15x, 5 minutes
Power supply: 4x AA MIGNON LR6 ALKALINE
Date/time:
Updatable (firmware):
History number: 2,000

Battery replacement

You can see the battery status at any time using the battery level indicator at the top right of the display. If the battery capacity is running low, a corresponding message appears on the display: When this notice appears, change the batteries as soon as possible.

Remove the two screws on the underside of the lock electronics. This will require a Torx T 8 screwdriver. This is included in the scope of delivery .BURG-WACHTER-SecuTronic-Electronic-Safe-Locks-fig-
\(44\)

Let the cover slide out together with the batteries.BURG-WACHTER-SecuTronic-
Electronic-Safe-Locks-fig- \(45\)

Remove the old batteries and dispose of them according to the disposal instructions on page 15. Replace the batteries with four new 1.5 V AA Mignon batteries and according to the correct polarity. For this purpose, illustrations are shown on the battery holder. Please use branded batteries and no rechargeable batteries.BURG-WACHTER-SecuTronic-Electronic-Safe-Locks-
fig- \(46\)

Push the cover and batteries back into the locking electronics and screw them tight.BURG-WACHTER-SecuTronic-Electronic-Safe-Locks-fig-
\(47\)

Warranty

BURG-WÄCHTER products comply with the technical standards at the time of production and adhere to our own quality standards. The guarantee only covers defects that can be proved to have resulted from production or material defects at the time of purchase. The warranty ends after two years, further claims are excluded. Defects and damage caused by e.g. transport, incorrect operation, improper use, wear, etc. are excluded from the warranty. The batteries are not included in the guarantee. A short description of any defects identified must be made in writing and the device returned to the place it was purchased, together with the original packaging. After the device has been tested, and within an appropriate period of time, the guarantor will decide whether or not to repair or exchange the item.

Attention:
In order to deliver a flawless and high-quality product to you and to better assist you in case of service or repair, it is necessary that faulty or defective devices along with the valid administrator code be presented to your dealer together with the original documentation.

For returns, all undamaged device parts must furthermore be in the factory setting due to your right of revocation. Failure to comply with this will invalidate the warranty.

Disposal of the device

Dear customer,
please help us avoid unnecessary waste. Should you intend to dispose of this device at any time, please remember that many components of this device contain valuable materials that can be recycled.

  • Please be aware that electrical and electronic equipment and batteries marked in this way must not be disposed of with household waste but collected separately. Please obtain information on the collecting points for electrical waste from the responsible authority of your city/municipality.
  • BURG-WÄCHTER KG hereby declares that this device complies with the Directives 2014/30/EU, (EMC) and 2011/65/EU (RoHS).
  • The complete text of the EU Declaration of Conformity is available at the following Internet address: www.burg.biz.

Safety recommendation

Please clean the keyboard operating surface periodically with a microfibre cloth (e.g. glasses cleaning cloth for spectacles) to remove any fingerprints on the keyboard surface. Printing and typesetting errors as well as technical changes reserved.

References

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