Kodak alaris E1030 Series Scanners User Guide

: June 9, 2024
: Kodak Alaris

Table of Contents

E1030 Series Scanners
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

E1030 Series Scanners

E1030/E1040 Series Scanners
User’s Guide
A-61997

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Open Source Software Licensing
Additional information about open source software licensing for firmware in the scanner can be found in the Scan Validation Tool: Driver > Setup > Diagnostics Logs tab

Contents

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii User Precautions ……………………………………………………………………………………………………….. iii Acoustic emission ……………………………………………………………………………………………………… iii
1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Scanner models ………………………………………………………………………………………………………….1 Scanner Specifications …………………………………………………………………………………………….2 Illustrations in this guide …………………………………………………………………………………………..2 Supporting documentation ……………………………………………………………………………………………3 Accessories ………………………………………………………………………………………………………………..3 Scanner components …………………………………………………………………………………………………..4 Front view ………………………………………………………………………………………………………………4 Back view ………………………………………………………………………………………………………………6 Inside view ……………………………………………………………………………………………………………..7
2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Unboxing the scanner ………………………………………………………………………………………………….9 Setting up your scanner ……………………………………………………………………………………………….9 Install driver software …………………………………………………………………………………………………10 Verify scanner driver version……………………………………………………………………………………….. 11 Available Kodak Scanning Software …………………………………………………………………………….12 Smart Touch ……………………………………………………………………………………………………..12 Capture Pro LE …………………………………………………………………………………………………12
3 Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Basic scanning ………………………………………………………………………………………………………….13 Scanner controls …………………………………………………………………………………………………..13 Getting your scanner ready to scan …………………………………………………………………………14 Getting your pages ready to scan ……………………………………………………………………………14 Scanning Applications ……………………………………………………………………………………………15 Initial scan with a Kodak scanning application ………………………………………………………15 Other scanning applications ……………………………………………………………………………….15 Function window ……………………………………………………………………………………………………….16 Scanning functions ………………………………………………………………………………………………..16 Error codes …………………………………………………………………………………………………………..18 Energy Star ………………………………………………………………………………………………………….16 Paper handling challenges and solutions ………………………………………………………………………17 Input tray capacity …………………………………………………………………………………………………17 Preparing documents for scanning …………………………………………………………………………..17 Mixed paper ………………………………………………………………………………………………………….19 Lightweight paper ………………………………………………………………………………………………….19 NCR paper …………………………………………………………………………………………………………..19 Scanning small items …………………………………………………………………………………………….19 Long paper …………………………………………………………………………………………………………..20 Fragile or oversize paper ………………………………………………………………………………………..21 Handle with care ……………………………………………………………………………………………….21 Handle with extra care ……………………………………………………………………………………….22

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Multifeeds …………………………………………………………………………………………………………….23 Paper jams …………………………………………………………………………………………………………..23 If you still have trouble ……………………………………………………………………………………………24 Improving image quality ……………………………………………………………………………………………..24 Recommended settings ………………………………………………………………………………………….24 Other Perfect Page settings ……………………………………………………………………………………24 Turning the scanner off ………………………………………………………………………………………………25
4 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Opening the scanner cover …………………………………………………………………………………………27 Cleaning procedures ………………………………………………………………………………………………….27 Running a transport cleaning sheet ………………………………………………………………………….28 Clean in this order …………………………………………………………………………………………………28 Cleaning the separation roller …………………………………………………………………………………29 Cleaning the feed rollers ………………………………………………………………………………………..31 Cleaning the transport rollers ………………………………………………………………………………….32 Cleaning the imaging area ……………………………………………………………………………………..33 Replacement procedures ……………………………………………………………………………………………33 Replacing the separation roller ………………………………………………………………………………..34 Replacing the pre-separation pad ……………………………………………………………………………35 Replacing the urging roller tire ………………………………………………………………………………..36 Replacing the feed roller tires ………………………………………………………………………………….37 Supplies and Consumables ………………………………………………………………………………………..38 Customer Replaceable Parts and Accessories ………………………………………………………….38 Updates ……………………………………………………………………………………………………………………38
5 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Self-help for problems ……………………………………………………………………………………………….39 Upgrading software …………………………………………………………………………………………………….39 Contacting Service …………………………………………………………………………………………………….39
Appendix A Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Environmental information ………………………………………………………………………………………41 European Union ……………………………………………………………………………………………………41 EMC Statements for E1030/E1040 Scanners:………………………………………………………………..44
Appendix B Warranty — US and Canada only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

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Safety
Safety
User Precautions
· Place the scanner on a sturdy, level work surface capable of supporting 3.2 kg (7 lbs). · Do not install the scanner in a location subject to dust, humidity or steam. This may cause electrical shock or a fire. Only use
the scanner and power supply indoors in a dry location. · Make sure the electrical power outlet is located within 1.52 meters (5 feet) of the scanner and is easily accessible in case of
an emergency. · Plug the power adapter securely into the wall outlet. Failure to do so may cause electrical shock or fire. · Do not damage, knot, cut or modify the power cord. This may cause electrical shock or fire. · Use only the AC adapter that is supplied with the scanner. Do not use the scanner’s AC adapter with any other product. This
may cause electrical shock or fire. · Do not use the scanner if it becomes inordinately hot, has a strange odor, emits smoke, or makes unfamiliar noises.
Immediately stop the scanner and disconnect the power cord from the power outlet. Contact Technical Support. · Do not disassemble or modify the scanner or the AC power adapter. · Do not move the scanner with the power cord and interface cable attached. This may cause damage to the cord/cable.
Remove the power cord from the wall outlet before moving the scanner. · Follow the Kodak Alaris recommended cleaning procedures. Do not use air, liquid or gas spray cleaners. These cleaners
displace dust, dirt and debris to another location within the scanner, which may cause the scanner to malfunction.
· Safety Data Sheets (SDS) for chemical products are available on the Kodak Alaris website at: AlarisWorld.com/go/ehs.
When accessing the SDS from the website, you will be required to provide the catalog number. See “Supplies and Consumables” on page 38 for supplies and catalog numbers. · This device is not intended for use in the direct field of view at visual display workplaces. To avoid incommoding reflexions at visual display workplaces this device must not be placed in the direct field of view.
Acoustic emission
Maschinenlärminformationsverordnung 3, GSGV Der arbeitsplatzbezogene Emissionswert beträgt <70 dB(A). [Machine Noise Information Ordinance — 3, GSGV The operator-position noise emission value is <70 dB(A).]

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Safety

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1 Overview

Scanner models

This User’s Guide provides information and procedures for using and maintaining the KODAK E1030 and E1040 Scanners.
The KODAK E1030/40 Series Scanners are compact, duplex color document scanners perfect for personal and workgroup use. They scan 30-40 A4/letter size pages per minute (200/300 dpi black and white, grayscale, and color). The input tray holds 80 pages. These scanner models are entitled to use a freely downloadable KODAK scanning application, available at the support page for your model, for example AlarisWorld.com/go/E1030support. KODAK scanning applications allow you to scan your documents and send them to various destinations with the touch of a button, then search for and view your digitized documents based on different search criteria.
The E1030/40 Series Scanners may also be used with other computerbased scanning applications by means of the TWAIN or ISIS driver interface.
The E1030/40 Series Scanners also support the following flatbed accessories:
· Kodak Passport Flatbed · Kodak A4/Legal Flatbed

The E1030/40 Series Scanners connect to your computer over a USB cable. They offer a 1.5 inch seven-segment display screen so you can monitor the scanner and buttons for selecting and initiating scanner functions.
The E1030 model scans A4/letter-size documents at 30 pages per minute, the E1040 scans at 40 pages per minute (duplex scanning of portrait oriented pages, 200/300 dpi, in black and white, grayscale, or color).

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1 Overview
Scanner Specifications
Current scanner specifications may be found here: AlarisWorld.com/go/E1030 AlarisWorld.com/go/E1040
NOTE: Specifications on the web site refer to the latest scanner driver and firmware versions.
Illustrations in this guide
This User’s Guide provides information and procedures for the KODAK E1030/40 Series Scanners. The illustrations in this guide show either the Kodak E1030 Scanner or the Kodak E1040 Scanner; your model may look slightly different from a specific illustration.

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1 Overview
Supporting documentation
In addition to this User’s Guide, the following documentation is also available:
· Installation Guide — quick visual steps for installing your scanner. · Reference Guide — easy visual steps for cleaning your scanner.
Download this guide and keep it close to the scanner.
· User Guides for KODAK scanning applications — information on how to use freely downloadable Kodak scanning applications.
· Help for TWAIN and ISIS — information on how to use the TWAIN Datasource and ISIS Driver is available in Help. Use the help button or help icon after you have selected a driver and the user interface appears. This information is also available in the Scanning Setup Guides on the support page for your scanner model.
· Videos — some operations are explained using videos.
· The manuals and videos for your scanner model can be found on the Support page for your model:
E1030: AlarisWorld.com/go/E1030support E1040: AlarisWorld.com/go/E1040support

Accessories

Accessories, including flatbeds of different sizes, can be found on the following support pages:
E1030: AlarisWorld.com/go/E1030 E1040: AlarisWorld.com/go/E1040

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1 Overview

Scanner components

Front view

This illustration shows the scanner display and buttons for the E1030/ E1040 scanners.

2

1

3

14

13

4

12

11 10
9 8

7

5

6

1 Input tray — the input tray holds up to 80 pages of A4 80 g/m2 paper and can be extended to accommodate pages up to legal size (14 inches/355.6 mm). In long document mode it will accept pages up to 118 inches/3 m. (Long documents need additional support to hold them up so they don’t droop off the back of the input tray. See “Getting your scanner ready to scan” on page 14 for illustration of input tray extension).
2 Side guides — the side guides can be moved in and out to accommodate the size of pages you are scanning. Side guides may be locked in place for letter size or A4 size paper. See “Getting your scanner ready to scan” on page 14.
3 Gap release — allows you to manually adjust the space between the feed roller and separation roller for pages that require special handling (e.g. thick paper, envelopes, hard cards). When using the gap release, pull the gap release out to feed special pages. When finished, push the gap release back in place.
4 Scanner cover — when opened, provides access to internal components such as the imaging area and the feed and separation rollers.
5 End Stop — can be lifted up when scanning, for better stacking of output pages.

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Front view — continued 15

1 Overview
6 Output tray — collects the scanned pages. The output tray can be pulled out and extended to accommodate pages up to 35.56 cm (14 inches) in length. For longer pages, keep the end stop down. See “Long paper” on page 20.
7 Power button — touch this button to turn the scanner on or off. The power button is lighted when the scanner is powered on. The lighted button blinks when a situation requires your attention: for example, to close the scanner cover.
8 X button — this multi-function button can end or pause a scanning job or clear some types of flashing codes.
9 Play button — this button launches the scanning application in order to begin scanning.
10 & 11 Down and Up buttons — allow you to scroll through functions 1 to 9.
12 Function window — displays 1-9. These numbers correspond to a predefined function. U or E is displayed if an error is encountered.
13 Scanner cover release lever — opens the scanner to allow access to the paper path for cleaning or for clearing a document jam.
14 ID card positioning — for scanning one small card (such as US driver’s license or other credit card sized ID cards) in landscape orientation. Refer to “Scanning small items” on page 19 for precise positioning of credit card.
15 Close scanner cover by pressing here.
NOTE: some of the items on this page refer to the illustration on the previous page.

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1 Overview
Back view

1

2

3

1. Security lock port — allows you to connect a security lock to the scanner. You can purchase a standard security lock at an office supply store.
2. Power port — connects the power supply to the scanner.
3. USB 3.0 High Speed port — connects the scanner to the computer. (Computer USB port must be USB 3.0 compatible.)

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Inside view

1 Overview

1

8

2 7

6

5

3

4

1 Paper present sensor — detects the presence of paper in the input tray.
2 Transport rollers — (three pairs) these six rollers, plus the two visible on the “Inside view” on page 7, help move paper smoothly through the scanner.
3 Pre-separation pad — helps to feed one page at a time from the input tray.
4 Separation roller — provides smooth page feeding and separation of various sizes, thicknesses and textures of input pages.
5 Image glass — the area of the scanner where imaging takes place.
6 Feed roller — provides smooth feeding and separation of various sizes, thicknesses and textures of pages.
7 Urging roller — pulls next page into scanner from the input tray.
8 Feed roller cover — provides access to feed rollers.

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1 Overview

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2 Installation
2 Installation
The following is a list of steps you will need to perform in order to get your scanner set up and connected to your computer. 1. Unbox your scanner. 2. Set up your scanner for the first time. 3. Install driver software. 4. Verify scanner driver version. 5. Optionally install available KODAK scanning software.

If you need additional assistance with any scanner issues, go to the troubleshooting website for your scanner model:
E1030: AlarisWorld.com/go/E1030-troubleshooting
E1040: AlarisWorld.com/go/E1040-troubleshooting

Unboxing the scanner
Follow these steps to unbox your scanner and get it ready to be set up.
1. Open the scanner box.
2. Remove all the contents from the scanner box.
3. Remove all the shipping tape from the scanner. Open the scanner cover and remove shipping tape and foam insert
4. Find the Installation Guide and open it.
5. Verify the contents of scanner box. (Refer to left panel of the Installation Guide.)

Setting up your scanner Follow these steps from the Installation Guide.
1. Install the input tray.
2. Attach the correct AC plug adapter to the power supply. Attach the power supply to the scanner, and then to a power outlet.
NOTE: Do not attach any other cables to the scanner at this time (e.g. USB). You will be instructed when to do that, at the proper time.

3. Turn the scanner on by pressing the power button of the scanner.

on the front

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2 Installation
Install driver software
While the driver software on the provided disc will work with your scanner, to assure you have the latest software, please download it from the scanner’s product support website.
You should only use the disc from the scanner box if your computer does not have access to the internet or you are unable to download executable files.
NOTE: The disc only contains driver software for Windows Operating Systems. You must go to the scanner’s product support website (below) to get drivers for other Operating Systems.
1. If your computer has access to the internet, obtain the driver software from scanner’s product website:
-Go to your scanner’s product support website:
E1030: AlarisWorld.com/go/E1030support
E1040: AlarisWorld.com/go/E1040support
-Scroll to the driver section that matches your computer’s Operating System.
-Select the file to download. For Windows, “Windows EXE”. For Linux, pick the package that is appropriate for your distribution.
-Run the driver software installer.
2. If you are unable to download from the scanner’s product website, and your computer is running a Windows Operating System:
-Place the disc from the scanner box into the disc drive of your computer.
-If your computer does not automatically start the installer, browse to the disc and run set_up.exe. 3. Follow the steps of the “Kodak E1030/40 Scanners” driver software installation. Be sure to follow the `Typical’ installation in order for your computer to be properly connected to your scanner and to verify the scanner is working.

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2 Installation
Verify scanner driver version
1. Determine the driver version that is on the scanner’s product website: -Go to your scanner’s product support website:
E1030: AlarisWorld.com/go/E1030install
E1040: AlarisWorld.com/go/E1040install -Scroll to the section that matches your scanner’s model name. -If the version is not shown, then click the `Release Notes’ link. 2. If the driver version number on the website is higher than the scanner’s driver version installed on your computer, then you should update the driver version.

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Available Kodak Scanning Software Easy-to-use Kodak scanning applications have been customized to work with your scanner (see descriptions below). They can be downloaded from your scanner’s product support website: E1030: AlarisWorld.com/go/E1030support E1040: AlarisWorld.com/go/E1040support
Training information can be found at: www.alarisworld.com/go/scanningsoftware

Smart Touch Capture Pro LE

Easy to use application that allows you to scan your paper documents, then search for and view the digitized documents.
Application allows you to quickly scan large, high resolution, or uncompressed documents. Capture, edit and output batches to repository or other applications.

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3 Scanning

Basic scanning
Scanner controls

The cover of the E1030/40 Series Scanners contains a 1.5″ function window and five buttons.
Function window If you installed a Kodak scanning application, the function window displays 1-9. These numbers correspond to predefined functions. See “Scanning functions” on page 16.
U or E is displayed if an error occurs.
Buttons

The power button on and off.

is always active and is used to turn the scanner

The Up

and Down

Scroll buttons allow you to select or

scroll through predefined functions by pressing the Up or Down

buttons.

The Play button initiates the scanning function.

The X button will stop or pause the scanning function:

· press once to temporarily pause scanning (press the play button to resume scanning)
· press twice to stop scanning
The button can also be used to clear some types of flashing codes.

NOTE: Throughout this chapter, the , , and button illustrations represent the buttons on your scanner.

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3 Scanning
Getting your scanner ready to scan
1. Be sure the scanner is on and ready to scan (power button on and not blinking).
2. Move the side guides in or out to fit the size of pages you are scanning. If scanning letter or A4 size paper, the side guides may be restricted to the maximum width of the paper using the switch in the inset below on right. The switch is shown in the letter size position. See “Preparing documents for scanning” step number 6 on page 20.

3. If necessary, adjust the input and output trays for the length of your pages. The output tray can be extended to accommodate pages up to 35.56 cm (14 inches) in length. An end stop is available to assist output page stacking. Lift this end stop as needed for scanning pages up to 14 in/35.6 cm. Keep the end stop down when scanning longer pages. See “Long paper” on page 20.
Input tray extension for long documents

Output tray extension and end stop
Getting your pages ready to scan
Refer to the following sections for detailed help:
· “Input tray capacity” on page 17
· “Preparing documents for scanning” on page 17
Later sections of this chapter provide advice on how to scan hard cards, batches of mixed size paper, NCR paper, etc.

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3 Scanning

Scanning Applications
Initial scan with a KODAK scanning application
KODAK scanning applications are available for download with your scanner purchase and will allow you to quickly and easily perform common scanning tasks, such as:
· create a searchable PDF of a printed report
· scan an invoice and store it with your other invoices
· scan a photo to add to a presentation If you installed a KODAK scanning application, the following steps show you how to create an output file of your document. For more information about the scanning options enabled by KODAK scanning applications, refer to the documentation for your specific application.
1. Put paper in the scanner input tray, face down and lead edge first.

2. Using the

or

buttons, scroll until number 1 is displayed in

the function window. You may scroll up or down to the desired

function depending on which Scroll button is used.

3. Press the button.
The document will be scanned. When you output it, the PDF file with your image(s) will be sent to a folder. Refer to the documentation for your KODAK scanning application to see details of the folder location.

Other scanning applications

Kodak Alaris offers scanning options, such as Capture Pro Software and Info Input Solution. These applications have other capabilities that can improve your data capture, processing, and retrieval. Contact your reseller for more information, or go to AlarisWorld.com/go/software. You may already have a different scanning application that accesses your scanner using its TWAIN or ISIS driver.
In addition, you may access SVT Diagnostics. SVT Diagnostics offers access to the TWAIN and ISIS driver user interface. It is intended to be used for diagnostic purposes, not for normal scanning.

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3 Scanning
Function window

Scanning functions
Error codes Energy Star

If a KODAK scanning application is installed on your computer, the following predefined task shortcuts are available for you to use. During normal scanning, the window will display 1-9, indicating the different tasks. You can modify and rename any of the shortcuts to create your own custom tasks.
Color PDF — scans a color document(s) and saves it as a PDF file.
Black and White PDF — scans a document(s) and saves it as a black and white PDF file.
Black and White RTF — scans a black and white document that can be opened using a word processing application. The document will be saved as a RTF file.
Color JPEG — scans a color photograph(s) and saves it as a JPG file.
Black and White Single-page TIFF — scans a black and white document and saves the images to individual single-page TIFF files.
Black and White Multi-page TIFF — scans a black and white document and saves all of the images in a multi-page TIFF file.
E-mail Black and White PDF — scans a document(s) and sends a black and white PDF to an email recipient.
Custom Color PDF — scans the document and launches the Smart Touch Editing window. When you have finished editing the image and clicked Done, the image will be displayed as a PDF file.
Custom Color File(s) — allows you to setup the scanner settings before the document is scanned. The document will be saved as a color JPG file.
If an error is encountered, the window will display either E or U, followed by a number. For more information on error codes see “Selfhelp for problems” on page 39.
When the scanner has gone into Energy Star sleep, the scanner window is dark.

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3 Scanning

Paper handling challenges and solutions
Input tray capacity
Paper weight and size determine how much paper can feed smoothly from the input tray. The input tray will accommodate 80 pages of 20 lb (80 g/m2) paper. Even if you use thinner paper, do not load more than 80 sheets:

Paper weight — g/m2
27 – 80 > 80 – 104 > 104 – 157 > 157 – 256 > 256 – 413

Paper weight — lb
7.2 – 21 > 21 – 28 > 28 – 42 > 42 – 69 > 69 – 110

For A4, letter, or shorter size
80 sheets 60 sheets 40 sheets 25 sheets 15 sheets

For legal size
50 sheets 50 sheets 30 sheets 20 sheets 10 sheets

Preparing documents for scanning
The pages being scanned and physical setup of the scanner affect how smoothly your input pages will feed into the scanner and stack after passing through the scanner. Standard paper size pages feed easily.

Be sure your pages conform to size, weight, and type of documents that the scanner can handle. See the scanner specifications for your scanner model, at

E1030: E1040:

AlarisWorld.com/go/E1030 AlarisWorld.com/go/E1040

Follow these “good practices” tips to ensure good feeding:
1. Remove all staples and paper clips from the pages. Staples and paper clips may damage the scanner and your pages.
2. All inks and correction fluids on the paper must be dry before scanning is started.
3. If your pages stick together, they may have trouble feeding one by one. Fan the pages to help them separate, before putting them in the input tray. It can be helpful to fan them in two directions if they stick tightly together (e.g. because of static or because they are very smooth).
4. After fanning, straighten the stack of pages. If the pages have mixed sizes, straighten just at the edge that will lead them into the scanner. If the pages are all the same size, straighten them first on a side edge and then on the lead edge.
5. Place the pages centered in the input tray, between the side guides. Position the front side of your pages face down against the input tray and the top of the pages into the input tray, lead edge first. Extend the input tray so it supports the input stack.

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3 Scanning

6. Slide the side guides so they touch the sides of your input stack. If your paper is standard letter or A4 size, the input tray has a switch to restrict the side guides from opening wider, as shown.

7. Extend the output tray so it is longer than the input stack by about 1/2 in/1 cm. Raise the end stop of the output tray, if the paper is shorter than 14 in/35 cm. See “Long paper” on page 20.
8. For pages that are difficult to feed or separate, feather the lead edges of the stack, as shown. Hold the back of the stack and bend the stack so the lead edges of the bottom documents are forward of the top documents. Maintain this shape in the stack when you place the pages into the input tray.

9. Some paper types can affect feeding and separation performance: – Thermal papers – Coated papers – Glued edge papers – Perforated pages – Carbonless paper – Pre-folded paper – Papers with static charge – Photographs (glossy) – Rough textured paper – Previously stapled documents
You may need to experiment with these tips to find the preparation steps and input stack size that work well for your documents.

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3 Scanning

Mixed paper Lightweight paper
NCR paper Scanning small items

E1030: E1040:

AlarisWorld.com/go/E1030 AlarisWorld.com/go/E1040

In addition to the tips in .”Preparing documents for scanning” on page 17, try to stack the input paper so it is centered, side to side, in the input tray. Lead edges should align or be feathered.

Straighten the stack of input paper, then fan pages, before placing them in the feeder, lead edge first.
Do not push lightweight paper too far into the input tray. The scanner needs to detect the pages, but pushing too far may crumple delicate paper.

“No carbon required” (NCR) paper is coated with chemicals that affect the scanner rollers and can degrade scanner feeding performance. After scanning NCR paper you should clean the scanner. See “Cleaning procedures” on page 27.

If you are scanning small items such as a driver’s license or credit card — especially hard cards that are relatively thick — they should be scanned with the embossed side up and ideally one at a time. You may need to assist them by hand.
One card may be scanned first in a batch with larger pages.
Feed hard cards in landscape orientation.

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3 Scanning
Long paper

1. Provide support to the input stack. For long paper, extend the input tray as far as possible. Give additional support to very long paper by hand, if needed.
2. Set the output tray length at the maximum. Do not raise the end stop.
3. If you gently pull the output tray past its detent, the far end will drop, which enhances stacking of long pages.

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3 Scanning
Fragile or oversize paper
Handle with care
If you are concerned that delicate pages might crumple as they pass through the scanner, you can try gap release. Some pressure is used to separate the first (bottom) page in a stack from the rest of the stack. If you want to feed one delicate page or a photo with no pressure on it, pull up the gap release tab, put your page into the input tray, and scan it. Return the gap release tab to its normal position for scanning a stack of pages.
Gap release tab

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21

3 Scanning
Handle with extra care

If you regularly scan fragile paper, you should consider adding a Kodak flatbed accessory. To see Kodak flatbed accessories available, refer to the link for your scanner in “Supplies and Consumables” on page 38.

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Multifeeds Paper jams

3 Scanning
A multifeed is more than one page passing through the imaging area together. It results in either one or more images not being captured, or an image that combines content from more than one page. If a multifeed occurs when you are scanning, the function window will display a U8 error code:
– Open the scanner cover. – Separate the multifed pages and put them back at the bottom of
the stack. – Shuffle the stack into good feeding form again. – Close the scanner cover. – Put stack into the input tray.
– Press the button. NOTE: If you installed a TWAIN or ISIS driver, you can adjust multifeed
sensitivity settings.
A paper jam occurs when one or more pages become lodged in the paper path. If a jam occurs when you are scanning, the function window will display a U9 error code: · Open the scanner cover. · Remove any jammed pages. · Close the scanner cover.

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3 Scanning
If you still have trouble
If you have tried the other suggestions in this section and still have trouble, then check the scanner:
· See “Cleaning procedures” on page 27 for how to clean the scanner. Roller cleanliness and wear affect how well pages feed.
· See “Replacement procedures” on page 33 to be sure that feed rollers, separation rollers, and pre-separation pad are installed correctly.
· See “Self-help for problems” on page 39 for more suggestions.
NOTE: Certain options you may select, such as feeding documents with more care, will slow scanning throughput.

Improving image quality
Your scanner is able to produce images optimized for your purpose. Here are some of the commonly used enhancements. These and more features are described in the Help system for your driver (TWAIN or ISIS). These features are set up through the driver, so your scanning application may be able to use them in programmed scanning profiles or settings.
Recommended settings
Black and White Perfect Page and Color Perfect Page shortcuts in your driver provide our recommended settings for document scanning.
Other Perfect Page settings
The following settings can improve the appearance of your images or documents:
1. Auto blank page removal: Images with little or no data can be automatically removed from output, saving manual editing and storage.
2. Hole fill: Black holes from paper punches can be changed to the background color of the image.
3. Background color smoothing: In color images, uneven image background color can be changed to a more uniform background, for a cleaner looking image.
4. Noise reduction (despeckle): Black and white images may have noise (black specks) because of uneven paper thickness. Noise reduction options can make the image look cleaner. They also have some risk of removing information from the image, so if automated data recognition is your primary purpose, noise reduction may not be a good choice.
5. Image border: To remove all background at the image border, turn on edge fill (either automatic or automatic with tears).
6. Color dropout: Unneeded form data, in one or multiple colors, can be eliminated from the image.
7. Image merge: Front and back images can be merged into one —

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3 Scanning
e.g. the front and back of a check can become one image. 8. Dual stream: You can receive both a black and white and a color (or
grayscale) image of the scanned page, for front, back, or both sides.
Turning the scanner off
To turn the scanner off, hold down the power button for 3 seconds. NOTE: The Power Off energy saver feature will also turn the scanner
off after an extended period of time in power saver mode. The default is 15 minutes. You can configure this time period using your scanning application.

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3 Scanning

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4 Maintenance

Opening the scanner cover
1. Pull the scanner cover release lever to release and open the scanner cover.

2. When you finish cleaning the scanner or replacing a part, close the scanner cover.
Cleaning procedures
Your scanner needs to be cleaned periodically. For any of these issues you should first clean your scanner: · your pages do not feed easily · several pages feed at the same time · streaks appear on your images · pages exiting the scanner have roller/tire marks
Transport cleaning sheets, roller cleaning pads, and Staticide and Brillianize wipes are all available for purchase from Kodak Alaris. Refer to the link for your scanner in “Supplies and Consumables” on page 38 for supplies required to clean your scanner. IMPORTANT: Use only cleaners recommended by Kodak Alaris. Do not
use household cleaners. Do not use alcohol or products containing alcohol. Allow surfaces to cool to ambient temperature before cleaning. Do not use cleaners on hot surfaces. Use adequate ventilation. Do not use cleaners in confined areas. After cleaning, allow rollers to dry before resuming scanning.

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4 Maintenance

Running a transport cleaning sheet
1. Use a transport cleaning sheet several times to remove residue from the rollers. This cleaning technique helps preserve the rollers and is recommended before cleaning by hand.
2. Remove the wrapping from the Transport Cleaning Sheet.
3. Adjust the side guides to fit the cleaning sheet.
4. Place a transport cleaning sheet in the input tray (adhesive side up, toward you) in portrait orientation.
5. Using your scanning application, scan the transport cleaning sheet.
6. After the transport cleaning sheet is scanned, turn it over (adhesive side down, toward the input tray) and scan it again.
7. Open the scanner cover and wipe the imaging area with a lint-free cloth.
8. Close the scanner cover.
9. Scan a few pages. Check that ink or toner from the rollers is not visible on scanned pages or on images.
10. If necessary, repeat this procedure.
11. When the rollers are clean, disconnect the electrical power and clean the imaging area. Refer to “Cleaning the imaging area”.
12. Wash your hands with soap and water after performing maintenance procedures.
13. Reconnect the electrical power.
NOTE: When a transport cleaning sheet gets very dirty, discard it and use a new one. If the sheet is not dirty, put it back into its wrapping to save for re-use.

Clean in this order

1. If the rollers do not come clean with the transport cleaning sheet, clean them with roller cleaning pads..
2. Disconnect the electrical power.
3. Clean in this order. Refer to “Cleaning the separation roller”, “Cleaning the feed rollers” and “Cleaning the transport rollers”
4. When the rollers are clean, clean the imaging area. Refer to “Cleaning the imaging area”.
5. Wash your hands with soap and water after performing maintenance procedures.
6. Reconnect the electrical power.

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4 Maintenance
Cleaning the separation roller
The separation roller should be removed from the scanner for best cleaning results. 1. Open the scanner cover. 2. Remove the pre-separation pad by grasping it and pulling it straight
out.
3. Grasp the separation roller and pull it straight out.

4. Wipe the separation roller tires with a roller cleaning pad. If there are grooves in the tires, wipe in the direction of the grooves. The tires on your model may look different than the tires in this illustration.

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4 Maintenance

5. Inspect the separation roller.
If the separation roller tires show signs of wear or damage, replace the separation roller assembly. See “Replacement procedures” on page 33 for more information.
6. Reinstall the separation roller by aligning the tab with the slot and snapping it into position.

7. Reinstall the pre-separation pad by aligning the slots with the holes on the pre-separation pad and snapping it into place.

8. Close the scanner cover.

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4 Maintenance
Cleaning the feed rollers
1. Open the scanner cover. 2. Grasp the top edge of the feed roller cover and lift it out of position.
NOTE: Be careful not to damage the paper present sensor when removing the feed roller cover or cleaning around the feed roller.

3. Remove the urging roller, then clean it with a roller cleaning pad.

4. Replace the urging roller.
5. Clean the lower feed roller tires without removing them. Rotate the roller in place with one hand and wipe with the other, using a roller cleaning pad.

6. Inspect the feed rollers. If the feed roller tires show signs of wear or damage, replace the feed roller. See “Replacement procedures” on page 33 for more information.

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31

4 Maintenance

7. Look at the cavity in which the feed rollers are housed. If it seems to contain excessive dust, wipe out the dust with a folded roller cleaning pad. You may also use a vacuum to clean this area.

8. Reinstall the feed roller cover by positioning it around the paper present sensor (step 1), aligning the bottom edge of the cover with the scanner (step 2), and pushing it back into position until it snaps into place (step 3). Step 1 Step 2
Step 3
Cleaning the transport rollers
Use a roller cleaning pad to clean the transport rollers. Six are accessible from inside the scanner (shown below). Two are more easily reached from the underside. See “Inside view” on page 7.

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4 Maintenance
Cleaning the imaging area
1. Wipe the upper and lower imaging area using a Brillianize Detailer wipe (Step 1) or Staticide wipe. Be careful not to scratch the imaging area when cleaning.
IMPORTANT: Staticide wipes contain isopropanol which can cause eye irritation and dry skin. Wash your hands with soap and water after performing maintenance procedures. Refer to the Safety Data Sheet for more information.

2. Wipe the upper and lower imaging area again using a Brillianize wipe (Step 2) or an almost dry Staticide wipe to remove any streaks.
3. When finished, close the scanner cover.
Replacement procedures Kodak Scanners use replaceable feed roller modules that can feed a wide range of document types, sizes and thicknesses. Operating environment, document type, the condition of pages being scanned, the frequency of cleaning paper path and tires, and not following the recommended schedule for changing the feed roller module can cause the life of consumables to vary. Change the feed roller module if you notice an increase in multiple feeds or stoppages, or a decrease in feeder performance that is not resolved by following the cleaning procedures.
NOTES:
· Before replacing parts, disconnect the electrical power.
· Certain paper types (such as carbonless paper or newsprint), failure to clean regularly, and/or use of non-recommended cleaning solvents can shorten roller life.

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4 Maintenance
Replacing the separation roller
1. Open the scanner cover. 2. Remove the pre-separation pad by grasping it and pulling it straight
out.
3. Grasp the separation roller and pull it straight out. Discard it.
4. Install the new separation roller by aligning the tab with the slot and snapping it into position.

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4 Maintenance 5. Re-install the pre-separation pad by aligning the slots with the holes
on the pre-separation pad and snapping it into place.
6. Close the scanner cover.
Replacing the pre-separation pad
1. Remove the pre-separation pad by grasping it and pulling it straight out.
2. Discard the worn pre-separation pad. 3. Install the new pre-separation pad by aligning the slots with the
holes on the pre-separation pad and snapping it into place.

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4 Maintenance
Replacing the urging roller tire
An animation of this process is available at our on-line support for your scanner model: E1030: AlarisWorld.com/go/E1030support E1040: AlarisWorld.com/go/E1040support 1. Open the scanner cover. 2. Pull on the edge of the feed roller cover and lift it out of position.
NOTE: Be careful not to damage the paper present sensor when removing or cleaning around the feed roller.
3. Remove the urging roller and replace the tire.
4. Reinstall the urging roller, aligning it correctly.

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4 Maintenance
Replacing the feed roller tires
1. Rotate the feed roller so the pin is aligned with the open slot. The roller rotates in only one direction. Use the white gear at the end to rotate the roller. When the pin is aligned properly, lift the roller out of position.
2. Remove the feed roller and replace the tires. 3. Reinstall the new feed roller: align the pins with the open slots and
fit the roller into position. Be sure the gears are aligned and the roller drops into place.

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4 Maintenance

4. Reinstall the feed roller cover by positioning it around the paper present sensor, aligning the bottom edge of the cover with the scanner, and pushing it back into position until it snaps into place.

Supplies and Consumables
Customer Replaceable Parts and Accessories
For a full list of scanner cleaning supplies, consumables, accessories, and maintenance guidelines; refer to the support page for your scanner (below) and click on “Supplies.”
E1030: AlarisWorld.com/go/E1030support E1040: AlarisWorld.com/go/E1040support Contact your scanner supplier to order supplies.

Updates

The drivers and internal firmware for your scanner can be updated by you. Find the latest driver and scanner firmware downloads here:
E1030: AlarisWorld.com/go/E1030support E1040: AlarisWorld.com/go/E1040support Go to the About screen in the TWAIN or ISIS driver to find the driver version installed on your computer. More recent versions normally contain problem fixes and may also have feature enhancements.

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5 Troubleshooting

Self-help for problems
Upgrading software
Contacting Service

Please visit the support pages online listed below as a guide for possible solutions to problems you may encounter when using either the KODAK E1030 or E1040 Scanner. AlarisWorld.com/go/E1030support AlarisWorld.com/go/E1040support
Kodak Alaris frequently updates drivers and firmware to correct issues and add new features. If you are experiencing repeated error messages, for example, you should upgrade to the latest driver before contacting Service. Go to: AlarisWorld.com/go/IMsupport, type in or select your scanner model, and download the most recent upgrade.
1. Visit AlarisWorld.com/go/IM to obtain the most current phone number for your country.
2. When calling, please have the following information ready: – A description of your problem. – The scanner model and serial number. – Computer configuration. – Scanning application you are using.

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5 Troubleshooting

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Appendix A Regulatory Information
Appendix A Regulatory Information
Environmental information
· The Kodak E1030 and E1040 Scanners are designed to meet worldwide environmental requirements. · Guidelines are available for the disposal of consumable items that are replaced during maintenance or service; follow local
regulations or contact Kodak Alaris locally for more information. · Disposal of this equipment may be regulated due to environmental considerations. For disposal or recycling information,
contact your local authorities or, in the USA, visit: AlarisWorld.com/go/scannerrecycling.
· The product packaging is recyclable. · Parts are designed for reuse and recycling. · The Kodak E1030 and E1040 Scanners are Energy Star compliant and are shipped from the factory with the default time set
to 15 minutes.
European Union
This symbol indicates that when the last user wishes to discard this product, it must be sent to appropriate facilities for recovery and recycling. Please contact your local Kodak Alaris representative or refer to AlarisWorld.com/go/ehs for additional information on the collection and recovery programs available for this product.
Please consult www.kodakalaris.com/go/ehs for information about the presence of substances included on the candidate list according to article 59(1) of Regulation (EC) No. 1907/2006 (REACH).

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Appendix A Regulatory Information
Product Disclosure Table – Kodak E1030/E1040 Scanners
Table of hazardous substances’ name and concentration

hazardous substances’ name

Component name

(Pb)

(Hg)

(Cd)

(Cr6+)

(PBB)

(PBDE)

(AC Adapter)

X

O

Circuit Board

X

O

O: S J/T 11363-2006

X: SJ/T 11363-2006

O: indicates hazardous substance concentration lower than MCV

X: indicates hazardous substance concentration higher than MCV

(EPUP)

Environmental Protection Use Period (EPUP)
In mainland China, this number indicates the time period (calculated by year) within which any hazardous substances present in the product are not expected to be released such that there is risk to human health, property, or the environment.
This value is assigned based on normal use of the product as described in the operating instructions.

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Taiwan:

Appendix A Regulatory Information

E1030/E1040

Equipment name

Type designation (Type)

Unit

Lead
(Pb)

Restricted substances and their chemical symbols

Mercury
(Hg)

Cadmium
(Cd)

Hexavalent chromium
(Cr+6)

Polybrominated
biphenyls
(PBB)

Polybrominated
diphenyl ethers
(PBDE)

Covers

—

Circuit Boards

—

Scan Module

Feed Module

—

Accessories

1.0.1 wt %0.01 wt %
Note 1″Exceeding 0.1 wt %” and “exceeding 0.01 wt %” indicate that the percentage content of the restricted substance exceeds the reference
percentage value of presence condition.
2.
Note 2″” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.
3.–
Note 3The “-” indicates that the restricted substance corresponds to the exemption.

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Appendix A Regulatory Information
EMC Statements for E1030/E1040 Scanners:
Notice to users in South Korea: As this equipment has obtained EMC registration for household use, it can be used in an area including residential areas.
Notice to users in the US: This device corresponds with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for the compliance could void the user’s authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: · Reorient or relocate the receiving antenna. · Increase the separation between the equipment and receiver. · Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. · Consult the dealer or an experienced radio/TV technician for help.
Notice to users in Japan: This is a Class B equipment. Although this equipment is intended for use in a residential environment, it could cause poor reception if used near a radio or television receiver. Please follow instructions in the instruction manual.

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Appendix B only

Appendix B Warranty — US and Canada only
Warranty — US and Canada

Congratulations on the purchase of a KODAK Scanner. KODAK Scanners are designed to provide end users with the highest performance and reliability. All KODAK Scanners are covered by the following Limited Warranty.
Limited Warranty for KODAK Scanners Kodak Alaris Inc. provides the following Limited Warranty on KODAK Scanners (excluding spare parts and consumables) distributed by Kodak Alaris or through Kodak Alaris’ authorized distribution channels:
Kodak Alaris Inc. warrants that a KODAK Scanner, from the time of sale through the Limited Warranty period applicable to the Product, will be free of defects in materials or workmanship and will conform to the performance specifications applicable for the particular KODAK Scanner.
All KODAK Scanners are subject to the Warranty Exclusions described below. A KODAK Scanner found to be defective or which does not conform to the product specifications will be repaired or replaced with new or refurbished product at Kodak Alaris’ option.
Purchasers may determine the applicable Limited Warranty period for the KODAK Scanners purchased by visiting AlarisWorld.com/go/imsupport.
Proof of purchase is required to demonstrate eligibility for warranty service.
Warranty exclusions Kodak Alaris’ Limited Warranty does not apply to a KODAK Scanner that has been subjected to physical damage after purchase, caused, for example, by casualty, accident, acts of God or transportation, including (a) by a failure to properly package and ship the Scanner back to Kodak Alaris for warranty service in accordance with Kodak Alaris’ then current Packaging and Shipping Guidelines, including failure to replace the shipping restraint prior to shipping, or by a failure to remove the shipping restraint prior to use; (b) resulting from the user’s installation, system integration, programming, re-installation of user operating systems or applications software, systems engineering, relocation, reconstruction of data, or removal of the product or any component (including breakage of a connector, cover, glass, pins, trays or seal); (c) from service, modification or repair not performed by Kodak Alaris or a service provider authorized by Kodak Alaris or by tampering, use of counterfeit or other non-Kodak Alaris components, assemblies, accessories, or modules; (d) by misuse, unreasonable handling or maintenance, mistreatment, operator error, failure to provide proper supervision or maintenance, including use of cleaning products or other accessories not approved by Kodak Alaris or use in contravention of recommended procedures or specifications; (e) by environmental conditions (such as excessive heat or other unsuitable physical operating environment), corrosion, staining, electrical work external to the product or failure to provide electro-static discharge (ESD) protection; (f) by failure to install firmware updates or releases available for the product and (g) by such other supplemental exclusions published from time to time online at AlarisWorld.com/go/imsupport.
Kodak Alaris provides no Limited Warranty for products purchased from countries other than the United State and Canada. Purchasers of products from foreign distribution channels must seek warranty coverage, if any, through the original source of purchase.
Kodak Alaris provides no Limited Warranty for products that are purchased as part of a third party manufacturer’s product, computer system or other electronic device.
Any warranty for these products is provided by the OEM (Original Equipment Manufacturer) as part of that manufacturer’s product or system.
The replacement product assumes the remainder of the Limited Warranty period applicable to the defective product or thirty (30) days, whichever is longer.
Installation Warning and Disclaimer KODAK ALARIS WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM THE SALE, INSTALLATION, USE, SERVICING OR IMPROPER FUNCTIONING OF THIS PRODUCT, REGARDLESS OF THE CAUSE. SUCH DAMAGES FOR WHICH KODAK ALARIS WILL NOT BE RESPONSIBLE, INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF REVENUE OR PROFIT, LOSS OF DATA, DOWNTIME COSTS, LOSS OF USE OF THE PRODUCT, COST OF ANY SUBSTITUTE PRODUCT, FACILITIES OR SERVICES OR CLAIMS OF CUSTOMERS FOR SUCH DAMAGES.
If there is any conflict between other sections of this appendix and the Limited Warranty, the terms of the Limited Warranty prevail.

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Appendix B Warranty — US and Canada only
How to obtain Limited Warranty service KODAK Scanners are supplied with information on unpacking, setup, installation and operation. Careful reading of the User’s Guide will answer most of the technical questions the end user might have regarding proper installation, operation and maintenance of the product. However, should additional technical support be required, you may visit our website at: AlarisWorld.com/go/imsupport or contact: Kodak Alaris’ Response Center: 800-822-1414
The Response Center is available Monday Friday (excluding Kodak Alaris holidays) 8 a.m. to 5 p.m. EST. Before placing the call, the eligible purchaser should have the KODAK Scanner model number, part number, serial number and proof of purchase available. The eligible purchaser should also be prepared to provide a description of the problem.
Response Center personnel will assist the end user in resolving the problem over the phone. The end user may be asked to run some simple, self-diagnostic tests and report the resulting status and error code messages. This will assist the Response Center in determining if the problem is the KODAK Scanner or another component and if the problem can be resolved over the phone. If the Response Center determines a hardware problem exists that is covered either under the Limited Warranty or a purchased Maintenance Agreement, a Return Material Authorization Number (RMA) will be assigned as needed, a service request will be initiated and repair or replacement procedures will follow.
Packaging and shipping guidelines Purchaser must ship all warranty returns in a method that guarantees full protection of the product from shipping damage. Failure to do so will void the KODAK Scanner warranty. Kodak Alaris advises the purchaser to keep the original box and packing materials for storing or shipping. Kodak Alaris is not responsible for issues related to shipping damage. The purchaser must return only the KODAK Scanner. Prior to shipment, purchaser must remove and retain all “add-on” items, (i.e. adapters, cables, software, manuals, etc.). Kodak Alaris accepts no responsibility for these items and they will not be returned with the repaired or replacement KODAK Scanner. All products should be returned to Kodak Alaris in the original shipping container, or an authorized packaging box for the units being returned. Purchaser must install the shipping restraint before the KODAK Scanner is shipped. When the original packaging is not available, contact Kodak Alaris’ Response Center at 800-822-1414 for part numbers and replacement packaging ordering information.
Return procedure Eligible purchasers seeking services for KODAK Scanners covered under this Limited Warranty must obtain a Return Material Authorization Number (“RMA”) by calling 800-822-1414 and within ten (10) business days from the date of issuance of the RMA must return the KODAK Scanner to the address designated in the RMA at the end user’s own expense and risk, in compliance with Kodak Alaris’ current Packaging and Shipping Guidelines.
Any defective products or parts replaced by Kodak Alaris become the property of Kodak Alaris.
Customer responsibility BY REQUESTING SERVICE, THE ELIGIBLE PURCHASER ACKNOWLEDGES THE TERMS OF THE LIMITED WARRANTY, INCLUDING THE DISCLAIMER AND LIMITATION OF LIABILITY PROVISIONS. PRIOR TO SEEKING SERVICE, THE END USER MUST BACK-UP ANY DATA OR FILES THAT MAY BECOME DAMAGED OR LOST. KODAK ALARIS IS, WITHOUT LIMITATION, NOT RESPONSIBLE FOR LOST OR DAMAGED DATA OR FILES.
Warranty Service descriptions Kodak Alaris offers a range of service programs to support its Limited Warranty and to assist with the use and care of the KODAK Scanner (“Service Methods”). A KODAK Scanner represents an important investment. KODAK Scanners provide the productivity needed to stay competitive. The sudden loss of this productivity, even temporarily, could seriously affect the ability to meet commitments. Downtime can be very expensive, not just in the cost of the repair but also in time lost. To help alleviate these problems, Kodak Alaris may use one of the service methods listed below, depending upon product type, in providing service under its Limited Warranty.
Information about the product, including warranty, service program information, and restrictions, can be obtained online at
AlarisWorld.com/go/imsupport.
To avoid service delays, Kodak Alaris urges end users to complete the Limited Warranty Registration process online at
AlarisWorld.com/go/imsupport.
Product model and product serial number are required to complete the registration process. Kodak Alaris also provides a variety of service programs that may be purchased to assist with the use and care of the KODAK Scanner.
Kodak Alaris is committed to providing its customers with quality, performance, reliability and service under the Limited Warranty.
We expect to have a supply of spare parts and consumables for at least 5 years after product manufacture has been discontinued.

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Appendix B Warranty — US and Canada only
Advanced Unit Replacement (AUR) AUR may be one of the easiest and most comprehensive service offerings in the industry. In the unlikely event of a product defect, for eligible purchases of certain KODAK scanners, Kodak Alaris will replace that product within two business days.
The AUR provides advance replacement on specific failed or broken KODAK scanners. If Kodak Alaris determines a product is not operating consistently within manufacturer’s specifications, Kodak Alaris will provide next day AUR subject to availability of courier service. The replacement product will perform at the minimum specifications of the current product but may not be the exact make and model. The replacement product may be a refurbished unit. When AUR support is necessary, Kodak Alaris will ship the replacement unit to Customer’s location, transportation prepaid. Upon delivery of a replacement unit, Customer must remove all options and accessories (which include power cord, documentation, etc.) that are not covered by the Limited Warranty, then place the entire malfunctioning unit in the shipping case, apply the enclosed labels and call the carrier for pickup within 5 business days after receiving the AUR. Kodak Alaris will pay the return transportation charges. If parts are missing from the returned unit, Customer may be charged for the parts at prevailing per call rates. If the Customer has not returned the malfunctioning unit within 10 business days, Customer will be invoiced the list price of the unit and becomes responsible for such charge.
Depot service If the KODAK Scanner is not eligible for AUR or On-Site Service, an eligible purchaser may utilize our Depot Repair Service. The eligible purchaser will be instructed to ship the product to the nearest authorized Depot Repair Center. Product must be shipped at the eligible purchaser’s risk and expense to the repair center. Before the product is returned to the repair center, be sure to remove all options and accessories (which include power cord, documentation, etc.) not covered by the Limited Warranty. All products should be returned to Kodak Alaris in the original shipping container, or in a recommended packing box. The KODAK Scanner must have the shipping restraint installed before it is shipped. When the original packaging is not available, contact Kodak Alaris’ Response Center at 800-822-1414, for ordering information. Eligible purchasers seeking services for KODAK Scanners must obtain a Return Material Authorization number (“RMA”) by calling 800-822-1414, and within ten (10) business days from the date of issuance of the RMA must return the KODAK Scanner to the address designated in the RMA at the end user’s own expense and risk. The Return Material Authorization Number (“RMA”) must be clearly marked on the outside of the box to ensure proper receipt and credit of the defective product.
Upon receipt of the product, the repair center will repair product within ten (10) business days. The repaired product will be shipped back two-day express mail at no expense to the eligible purchaser.
Important restrictions Eligibility: The Advance Exchange Program and the Depot Repair Service are available to eligible purchasers in the fifty (50) United States for products purchased from authorized distributors of Kodak Alaris. The KODAK Scanner will be ineligible for any service under warranty if the product falls under any of Kodak Alaris’ then-current Warranty Exclusions, including a purchaser’s failure to return defective products to Kodak Alaris in compliance with Kodak Alaris’ then current Packaging and Shipping Guidelines. Persons are only considered “eligible purchasers” or “end users” if they originally purchased the KODAK Scanner for their own personal or business use, and not for resale.
Consumables: Consumables are items that wear out under normal use and must be replaced by the end user as needed. Consumables, supplies, other expendable items and those items identified as being the user’s responsibility in the User’s Guide are not covered under the Limited Warranty.
Any defective products or parts replaced by Kodak Alaris become the property of Kodak Alaris.

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Appendix B Warranty — US and Canada only
Contacting Kodak Alaris For Information on KODAK Scanners: Website: AlarisWorld.com/go/IM For U.S. contact Technical Support by telephone: Telephone technical support is available Monday-Friday between the hours of 5 a.m. to 5 p.m. excluding Kodak Alaris holidays. Phone: 800-822-1414 For technical documentation and FAQs available 24 hours a day: Website: AlarisWorld.com/go/IM For Service Program information Website: AlarisWorld.com Phone: 800-822-1414

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A-61997 1 August 2022

Kodak alaris

All trademarks and trade names used are the property of their respective holders.
The Kodak trademark and trade dress are used under license from Eastman Kodak Company.
© 2022 Kodak Alaris Inc. TM/MC/MR: Alaris 08/22