PaymentCloud Dejavoo-P3 Wireless Terminal User Guide

: June 9, 2024
: PaymentCloud

Table of Contents

PaymentCloud Dejavoo-P3 Wireless Terminal
Feature
- DISPLAY & TIME
Contact Information
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PaymentCloud Dejavoo-P3 Wireless Terminal

PaymentCloud-Dejavoo-P3-Wireless-Terminal-product

These steps have been provided to assist you with your Dejavoo Android device using iPOSPays software. IMPORTANT: The terminal’s idle prompt displays an ENTER AMOUNT screen, as well as the following icons: $PaymentCloud-Dejavoo-P3 -Wireless-Terminal-fig- $7$$

Feature

PIN Pad

From the idle prompt, tap the icon to access the SETTINGS menu.
If prompted, input Manager Password (last 4 digits of TPN#).
Tap PIN PAD.
For countertop devices, PIN Pad is enabled through portal integration setup.
For PIN Pad devices, enable and enter the countertop device IP address.
Click on START PAIRING.

COMM SETUP

From the idle prompt, tap the icon to access the SETTINGS menu.
If prompted, input Manager Password (last 4 digits of TPN#).
Tap COMM SETUP.
Click on any one of the network choices listed: CONFIGURE (GPRS, WIFI, ETHERNET, BLUETOOTH).
Tap on GPRS.
Tap on the desired network and configure.

DISPLAY & TIME

From the idle prompt, tap the icon to access the SETTINGS menu.
If prompted, input Manager Password (last 4 digits of TPN#).
Tap DISPLAY & TIME.
Click on SELECT TIME ZONE and choose your preferred time zone.

SPIn

From the idle prompt, tap the icon to access the SETTINGS menu.
If prompted, input Manager Password (last 4 digits of TPN#).
Tap SPIN.
SPIn details are assigned automatically by the TPN parameter.

DEMO VIDEOS

From the idle prompt, tap the icon to select CASH.
Tap on desired DEMO VIDEO.
Click the button for the previous screen.

KEYBOARD

From the idle prompt, tap the icon to access the SETTINGS menu.
If prompted, input Manager Password (last 4 digits of TPN#).
Tap KEYBOARD.
Tap KEYBOARD BEEP to enable or disable the keyboard beep sound.
Tap the TRANSACTION RESPONSE audio cue to enable or disable transaction audio.

LANGUAGE & THEME

From the idle prompt, tap the icon to access the SETTINGS menu.
If prompted, input Manager Password (last 4 digits of TPN#).
Tap LANGUAGE & THEME.
Choose your language preference: United States – English or Spanish
Choose a color theme: Cyan or Blue Gray.

VOID SALE

From the idle prompt, tap the icon and select VOID.
By default, the most recent transaction is selected.
Previous transactions can be selected based on transaction IDs or credit card numbers.
Select the transaction and tap on the icon.
The transaction is processed. VOID sale receipts will print with details of the transaction.
A REFUND transaction also can be voided.

PRE AUTH

From the idle prompt, tap the icon and select PRE AUTH.
Enter the amount and tap OK.
Insert/swipe the card to do a PRE AUTH.
If prompted, the customer enters the PIN# on the encrypted terminal PIN Pad or encrypted external PIN Pad and presses OK. If no PIN# is required, press OK to bypass.
The transaction is processed. PRE AUTH receipts will print with details of the transaction.

SHOW/SETTLE BATCH

From the idle prompt, tap the icon and select SHOW/SETTLE BATCH.
Tap on SETTLE.
Any untipped transactions in the batch will prompt an alert.
Tap YES.
The batch will be settled and receipts will be printed.

CASH

From the idle prompt, tap the icon and select CASH.
Enter the Sale amount then click on OK.
Enter the amount of cash received from the customer under CASH IN and the balance will be displayed under CHANGE.
Click OK. The transaction is processed and receipts will print with details of the transaction.

CREDIT SALE

From the idle prompt, enter the SALE amount and tap OK.
If TIP AMOUNT is enabled, a tip suggestion prompt will appear.
Select a tip amount and click OK.
Insert/swipe the card or choose an alternative payment option from OTHER OPTIONS.
If prompted, the customer enters the PIN# on the encrypted terminal PIN Pad or encrypted external PIN Pad and presses OK. If no PIN# is required, press OK to bypass.
The transaction is processed. Sales receipts will print with details of the transaction.

REFUND

From the idle prompt, tap the icon and select REFUND.
If prompted, input Manager Password (last 4 digits of TPN#).
Enter the REFUND amount and tap OK.
Insert/swipe the card.
If prompted, the customer enters the PIN# on the encrypted terminal PIN Pad or encrypted external PIN Pad and presses OK. If no PIN# is required, press OK to bypass.
The transaction is processed. Refund receipts will print with details of the transaction.

TICKET

From the idle prompt, tap the icon and select TICKET.
By default, the most recent transaction is selected.
Previous transactions can be selected based on transaction IDs or credit card numbers (last 4 digits).
Select the transaction and tap on the icon.
Edit the final amount for ticketing.
The transaction is processed. Ticket receipts will print with details of the transaction.

REPRINT RECEIPT

From the idle prompt, tap the icon and select REPRINT.
By default, the most recent transaction is selected.
Previous transactions can be selected based on transaction IDs or credit card numbers (last 4 digits).
Select the transaction and tap on the icon.
Select YES to re-print the merchant copy.
Merchant copies will be printed. Options for reprinting customer copy are also available.

CALL ME BACK

From the idle prompt, tap the icon to select CALL ME BACK.
Tap your required support and enter your contact number.
A ticket will be created and you will receive a call back from the support team.

REMOTE DIAGNOSIS