iOS Release 11.3 Carrier-based Deployment Owner’s Manual

Release 11.3 Carrier-based Deployment

Release 11.3
Carrier-based Deployment
iOS PTT Application User Guide
JULY 2022

Intellectual Property and Regulatory Notices
Intellectual Property and Regulatory Notices
Copyrights
The Motorola Solutions products described in this document may include copyrighted Motorola Solutions computer programs. Laws in the United States and other countries preserve for Motorola Solutions certain exclusive rights for copyrighted computer programs. Accordingly, any copyrighted Motorola Solutions computer programs contained in the Motorola Solutions products described in this document may not be copied or reproduced in any manner without the express written permission of Motorola Solutions. No part of this document may be reproduced, transmitted, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, without the prior written permission of Motorola Solutions, Inc.
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License Rights
The purchase of Motorola Solutions products shall not be deemed to grant either directly or by implication, estoppel or otherwise, any license under the copyrights, patents or patent applications of Motorola Solutions, except for the normal non-exclusive, royalty-free license to use that arises by operation of law in the sale of a product.
Open Source Content
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European Union (EU) and United Kingdom (UK) Waste of Electrical and Electronic Equipment (WEEE) Directive
The European Union’s WEEE directive and the UK’s WEEE regulation require that products sold into EU countries and the UK must have the crossed-out wheelie bin label on the product (or the package in some cases). As defined by the WEEE directive, this crossed-out wheelie bin label means that customers and end-users in EU and UK countries should not dispose of electronic and electrical equipment or accessories in household waste. Customers or end-users in EU and UK countries should contact their local equipment supplier representative or service center for information about the waste collection system in their country.
Disclaimer
Please note that certain features, facilities, and capabilities described in this document may not be applicable to or licensed for use on a specific system or may be dependent upon the characteristics of a specific mobile subscriber unit or configuration of certain parameters. Please refer to your Motorola Solutions contact for further information.
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Contact Us
Contact Us
The Centralized Managed Support Operations (CMSO) is the primary contact for technical support included in your organization’s service agreement with Motorola Solutions. Service agreement customers should be sure to call the CMSO in all situations listed under Customer Responsibilities in their agreement, such as: · Before reloading software · To confirm troubleshooting results and analysis before taking action Your organization received support phone numbers and other contact information appropriate for your geographic region and service agreement. Use that contact information for the most efficient response. However, if needed, you can also find general support contact information on the Motorola Solutions website, by following these steps: 1 Enter motorolasolutions.com in your browser. 2 Ensure that your organization’s country or region is displayed on the page. Clicking or tapping the
name of the region provides a way to change it. 3 Select “Support” on the motorolasolutions.com page.
Comments
Send questions and comments regarding user documentation to [email protected]. Provide the following information when reporting a documentation error: · The document title and part number · The page number or title of the section with the error · A description of the error Motorola Solutions offers various courses designed to assist in learning about the system. For information, go to https://learning.motorolasolutions.com to view the current course offerings and technology paths.
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Document History

Document History

Version MN008607A01-002
MN008607A01-001

Description
Removed Make and Receive PTT Calls section ­ Making Calls section ­ Call Behavior in Background section and Added Make and Receive PTT Calls section ­ Call Behavior in Background section
Initial version.

Date July 2022
March 2022

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Contents
Contents
Intellectual Property and Regulatory Notices. ……………………………………………….. 2 Contact Us. …………………………………………………………………………………………………. 3 Document History………………………………………………………………………………………… 4 List of Figures……………………………………………………………………………………………..15 List of Tables ………………………………………………………………………………………………17 List of Procedures. ………………………………………………………………………………………18 Chapter 1: Introduction and Key Features ……………………………………………………22
1.1 What’s New in This Release?…………………………………………………………………………………….23
Chapter 2: Application Installation and Getting Started ………………………………..24
2.1 Installation Prerequisites …………………………………………………………………………………………..24 2.2 Downloading the PTT Application ………………………………………………………………………………24 2.3 First- time Activation ………………………………………………………………………………………………….24
2.3.1 Activating on an iPhone………………………………………………………………………………..25 2.3.2 Activation on an iPhone Using a Wi-Fi Network ……………………………………………….25
2.3.2.1 Activating PTT Application Using a Wi-Fi Network……………………………….26 2.4 User ID and Password User Login ……………………………………………………………………………..26
2.4.1 Logging in the First Time ………………………………………………………………………………27 2.4.2 Setting Your Password …………………………………………………………………………………27 2.4.3 Remembering Your Password (Private Device) ……………………………………………….28 2.4.4 Subsequent Login………………………………………………………………………………………..28 2.4.5 Forgetting Your Password …………………………………………………………………………….28 2.4.6 Switching User for Users with User ID and Password ………………………………………29
2.4.6.1 Accessing the Switch User Option …………………………………………………….29 2.5 Tutorial……………………………………………………………………………………………………………………29 2.6 Login ………………………………………………………………………………………………………………………29
2.6.1 Manually Logging into the PTT Application ……………………………………………………..29 2.7 Application Updates………………………………………………………………………………………………….30 2.8 In Application Update Notification ………………………………………………………………………………30
Chapter 3: Navigating the Push-to-Talk Application ……………………………………..31
3.1 History…………………………………………………………………………………………………………………….31 3.2 Favorites …………………………………………………………………………………………………………………32 3.3 Contacts …………………………………………………………………………………………………………………33 3.4 Talkgroups………………………………………………………………………………………………………………33 3.5 Map………………………………………………………………………………………………………………………..34 3.6 Call Screen ……………………………………………………………………………………………………………..35
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3.7 Menu. ……………………………………………………………………………………………………………………. 35 3.7.1 Menu Options…………………………………………………………………………………………….. 35
3.8 Actions. …………………………………………………………………………………………………………………. 36 3.9 Context Menus……………………………………………………………………………………………………….. 36 3.10 PTT Button…………………………………………………………………………………………………………… 39
3.10.1 External PTT Button. ………………………………………………………………………………… 39 3.10.2 On- screen Soft PTT Button. ………………………………………………………………………. 40 3.11 Navigating to the Previous Screen ………………………………………………………………………….. 40 3.12 Scrolling ………………………………………………………………………………………………………………. 40 3.13 Searching…………………………………………………………………………………………………………….. 40 3.14 Icons. ………………………………………………………………………………………………………………….. 40 3.14.1 Actions Icons……………………………………………………………………………………………. 40 3.14.2 Avatar Icons. ……………………………………………………………………………………………. 42 3.14.3 Call Screen Icons……………………………………………………………………………………… 42 3.14.4 Contacts Icons. ………………………………………………………………………………………… 43 3.14.5 Emergency Icons ……………………………………………………………………………………… 44 3.14.6 History Icons. …………………………………………………………………………………………… 44 3.14.7 Integrated Secure Messaging Icons ……………………………………………………………. 45 3.14.8 Talkgroup Icons ……………………………………………………………………………………….. 46 3.14.9 Map Icons. ………………………………………………………………………………………………. 46 3.14.10 Miscellaneous Icons ……………………………………………………………………………….. 47 3.14.11 Presence Icons ………………………………………………………………………………………. 48 3.14.12 Tab Icons. ……………………………………………………………………………………………… 48 3.14.13 Title Bar Icons. ……………………………………………………………………………………….. 49 3.14.14 Video Streaming Icons…………………………………………………………………………….. 50 3.15 Tones. …………………………………………………………………………………………………………………. 50
Chapter 4: Network Connectivity. ………………………………………………………………. 52
4.1 PTT over 4G LTE networks. …………………………………………………………………………………….. 52 4.2 PTT over Wi-Fi……………………………………………………………………………………………………….. 52
4.2.1 Switching between Cellular Data Networks and Wi-Fi Networks during a Call ……. 52 4.2.2 Authenticated Wi-Fi Connections …………………………………………………………………. 52
Chapter 5: User Information Display…………………………………………………………… 54
5.1 Viewing User Information…………………………………………………………………………………………. 54
Chapter 6: Making and Receiving PTT Calls ……………………………………………….. 55
6.1 Making Calls ………………………………………………………………………………………………………….. 55 6.1.1 Making One-to-One (1:1) Calls with Automatic Call Answer …………………………….. 55 6.1.2 Making One-to-One (1:1) Calls with Manual Call Answer ………………………………… 55 6.1.3 Calling a Contact that Is Offline or Has a Do Not Disturb (DND) Status …………….. 56 6.1.4 Making Talkgroup Calls ………………………………………………………………………………. 56
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6.1.5 Making Quick Group Calls…………………………………………………………………………….57 6.1.6 Making Broadcast Calls………………………………………………………………………………..57 6.1.7 Calling from Device Contacts ………………………………………………………………………..59
6.1.7.1 Placing a Call from Device Contacts ………………………………………………….59 6.1.8 Calling from History ……………………………………………………………………………………..59 6.1.9 Calling from Missed Call Alert ……………………………………………………………………….60 6.1.10 Calling from Instant Personal Alert ……………………………………………………………….60 6.1.11 Call Behavior when Contact or Talkgroup Is Unavailable ………………………………..60 6.1.12 Dialing a Manual Call to a PTT User …………………………………………………………….61 6.2 Receiving Calls ………………………………………………………………………………………………………..62 6.2.1 Receiving One-to-One (1:1) Calls ………………………………………………………………….62 6.2.2 Receiving Broadcast Talkgroup Calls……………………………………………………………..62 6.2.3 Broadcast Call History ………………………………………………………………………………….63 6.3 Turning the Speaker On/Off. ……………………………………………………………………………………..64 6.4 Setting the PTT Call Volume. …………………………………………………………………………………… 64 6.5 Interaction with Silent or Sound Mode…………………………………………………………………………65 6.6 Interaction between PTT and Cellular Calls …………………………………………………………………65 6.7 Call Behavior in Background ……………………………………………………………………………………..65 6.8 Rejoining a PTT Talkgroup Call………………………………………………………………………………….66
Chapter 7: Emergency Calling and Alert (Optional) ………………………………………67
7.1 Emergency Icons……………………………………………………………………………………………………..67 7.2 Declaring an Emergency …………………………………………………………………………………………..68
7.2.1 Declaring an Emergency ………………………………………………………………………………68 7.3 Authorized User Remotely Declaring an Emergency on Your Behalf ………………………………68 7.4 Receiving an Emergency Alert …………………………………………………………………………………..69
7.4.1 Receiving an Emergency Call ……………………………………………………………………….69 7.4.2 Receiving an Emergency Cancel Notification…………………………………………………..69 7.5 Canceling an Emergency ………………………………………………………………………………………….69 7.5.1 Canceling an Emergency ……………………………………………………………………………..70 7.6 Authorized User……………………………………………………………………………………………………….70 7.6.1 Declaring an Emergency on Behalf of Another User…………………………………………70 7.6.2 Canceling an Emergency on Behalf of Another User………………………………………..72
7.6.2.1 Canceling an Emergency from the Context Menu………………………………..72 7.6.2.2 Canceling an Emergency from Call Screen…………………………………………73 7.7 Enabling Emergency User Check ………………………………………………………………………………73 7.7.1 Enabling Emergency User Check from the Call Screen …………………………………….73 7.7.2 Monitoring Device Location …………………………………………………………………………..74 7.7.3 Monitoring Device Cellular Network Signal Strength…………………………………………74 7.7.4 Monitoring Device Wi-Fi Signal Strength…………………………………………………………74
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7.7.5 Monitoring Device Battery Level …………………………………………………………………… 74
Chapter 8: Supervisory Override ……………………………………………………………….. 75
8.1 Talkgroup Supervisor …………………………………………………………………………………………….. 75 8.2 Talkgroup Non-supervisors ……………………………………………………………………………………… 75
Chapter 9: Alerts………………………………………………………………………………………. 76
9.1 Instant Personal Alert (IPA). …………………………………………………………………………………….. 76 9.1.1 Sending an Alert ………………………………………………………………………………………… 76 9.1.2 Receiving an Alert………………………………………………………………………………………. 76
9.2 Missed Call Alert (MCA) ………………………………………………………………………………………….. 77 9.2.1 Replying to a Missed Call Alert …………………………………………………………………….. 77
9.3 Multiple Missed Call Alerts/Instant Personal Alerts per Caller ………………………………………. 77 9.4 Setting the PTT Alert Volume. ………………………………………………………………………………….. 77
Chapter 10: Real-Time Presence ………………………………………………………………… 78
10.1 My Presence………………………………………………………………………………………………………… 78 10.1.1 Setting Self Presence ……………………………………………………………………………….. 78
10.2 PTT Contact Presence. …………………………………………………………………………………………. 79
Chapter 11: History…………………………………………………………………………………… 80
11.1 Accessing History. ………………………………………………………………………………………………… 80 11.2 Searching History …………………………………………………………………………………………………. 80 11.3 History Icons. ……………………………………………………………………………………………………….. 81 11.4 Accessing Conversation Details ……………………………………………………………………………… 81 11.5 Making a PTT Call ………………………………………………………………………………………………… 81 11.6 Adding a Contact ………………………………………………………………………………………………….. 81 11.7 Deleting History ……………………………………………………………………………………………………. 81 11.8 Clearing All History ……………………………………………………………………………………………….. 82 11.9 Deleting a Message ………………………………………………………………………………………………. 82 11.10 Forwarding a Message ………………………………………………………………………………………… 82 11.11 Sending a Photo or Video…………………………………………………………………………………….. 82
Chapter 12: Favorites ……………………………………………………………………………….. 83
12.1 Favorites Icons. ……………………………………………………………………………………………………. 83 12.2 Searching Favorites………………………………………………………………………………………………. 83 12.3 Viewing or Editing Favorite Contacts……………………………………………………………………….. 84 12.4 Adding Favorite Contacts ………………………………………………………………………………………. 84 12.5 Removing Favorite Contacts ………………………………………………………………………………….. 84 12.6 View or Edit Favorite Groups………………………………………………………………………………….. 85 12.7 Adding Favorite Groups…………………………………………………………………………………………. 85 12.8 Removing Favorite Groups…………………………………………………………………………………….. 85
Chapter 13: Contacts………………………………………………………………………………… 86
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13.1 Contacts Icons……………………………………………………………………………………………………….86 13.2 Searching Contacts ………………………………………………………………………………………………..86
13.2.1 Your Contact List ……………………………………………………………………………………….86 13.2.2 Searching Corporate Global Directory Contacts …………………………………………….87 13.3 Viewing Contacts……………………………………………………………………………………………………87 13.3.1 Sorting the Contact List ………………………………………………………………………………87 13.3.2 Showing or Hiding Offline Contacts………………………………………………………………88
13.3.2.1 Showing Only Online Contacts ………………………………………………………..88 13.3.2.2 Showing All Contacts ……………………………………………………………………..88 13.4 Viewing Contact Details…………………………………………………………………………………………..89 13.5 Adding a Contact ……………………………………………………………………………………………………89 13.5.1 Adding a PTT Contact from the Device’s Contact List Manually ……………………….89 13.5.2 Adding a Phone Contact from the Device’s Contact List Manually (Optional)……..90 13.6 Editing Contact Details ……………………………………………………………………………………………90 13.6.1 Editing a Contact Name………………………………………………………………………………90 13.6.2 Adding or Changing a Contact Avatar …………………………………………………………..91 13.6.3 Changing the Contact Color ………………………………………………………………………..91 13.6.4 Making a Contact a Favorite or Removing as a Favorite …………………………………91 13.7 Deleting a Contact ………………………………………………………………………………………………….91
Chapter 14: Talkgroups. …………………………………………………………………………….92
14.1 Talkgroup Icons ……………………………………………………………………………………………………..92 14.2 Searching Talkgroups……………………………………………………………………………………………..92 14.3 Viewing Talkgroups ………………………………………………………………………………………………..93 14.4 Dynamic Area-based Talkgroups (Optional) ………………………………………………………………93 14.5 Viewing Talkgroup Details ……………………………………………………………………………………….93
14.5.1 Broadcast Talkgroup Details (Broadcasters Only) ………………………………………….94 14.6 Adding a Talkgroup ………………………………………………………………………………………………..94 14.7 Editing Talkgroup Details…………………………………………………………………………………………95
14.7.1 Editing a Talkgroup Name …………………………………………………………………………..95 14.7.2 Adding One or More Members to a Talkgroup ……………………………………………….95 14.7.3 Removing a Member from a Talkgroup …………………………………………………………96 14.7.4 Renaming a Talkgroup Member …………………………………………………………………..96 14.7.5 Adding or Changing a Talkgroup Avatar ……………………………………………………….97 14.7.6 Changing a Talkgroup Color………………………………………………………………………..97 14.7.7 Making a Talkgroup a Favorite or Removing as a Favorite………………………………97 14.8 Deleting a Talkgroup ………………………………………………………………………………………………98
Chapter 15: Talkgroup Scanning …………………………………………………………………99
15.1 Turning Scanning ON or OFF…………………………………………………………………………………..99 15.2 Adding a Talkgroup to a Scan List ………………………………………………………………………….100
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15.3 Removing a Talkgroup from a Scan List or Changing the Scanning Priority ……………….. 101
Chapter 16: Map……………………………………………………………………………………… 102
16.1 Map Icons. …………………………………………………………………………………………………………. 102 16.2 Searching the Map………………………………………………………………………………………………. 103 16.3 Recentering the Map …………………………………………………………………………………………… 103 16.4 Individual Locations …………………………………………………………………………………………….. 103
16.4.1 Sending My Location or an Arbitrary Location to a Contact ………………………….. 103 16.4.2 Sending My Location or an Arbitrary Location to a Quick Group …………………… 104 16.4.3 Sending My Location or an Arbitrary Location to a Talkgroup……………………….. 104 16.5 Supervisor with Location Capability ……………………………………………………………………….. 105 16.5.1 Talkgroup Member Location …………………………………………………………………….. 105
16.5.1.1 Viewing Talkgroup Member Locations…………………………………………… 105 16.5.1.2 Viewing Talkgroup Member Location Details …………………………………. 106 16.5.1.3 Calling a Talkgroup Member………………………………………………………… 107 16.5.1.4 Sharing Your Location or an Arbitrary Location to a Talkgroup with
Location Capability……………………………………………………………………………… 108 16.5.2 Boundary……………………………………………………………………………………………….. 109
16.5.2.1 Creating a Boundary …………………………………………………………………… 110 16.5.2.2 Recentering the Boundary on the Map ………………………………………….. 111 16.5.2.3 Recentering the Map to Your Location ………………………………………….. 112 16.5.2.4 Boundary Settings………………………………………………………………………. 112 16.5.3 Creating a Quick Group from the Map……………………………………………………….. 114 16.5.3.1 Adding Members to a Quick Group ………………………………………………. 116 16.5.3.2 Removing Quick Group Members ………………………………………………… 116
Chapter 17: Integrated Secure Messaging ………………………………………………… 118
17.1 Integrated Secure Messaging Icons ………………………………………………………………………. 119 17.2 Multimedia Content……………………………………………………………………………………………… 119
17.2.1 Text Messages. ……………………………………………………………………………………… 119 17.2.1.1 Sending a Text Message …………………………………………………………….. 120 17.2.1.2 Selecting a Quick Text ………………………………………………………………… 122 17.2.1.3 Adding a Quick Text……………………………………………………………………. 123 17.2.1.4 Deleting a Quick Text………………………………………………………………….. 126 17.2.1.5 Receiving a Text Message…………………………………………………………… 127
17.2.2 Image Messaging …………………………………………………………………………………… 129 17.2.2.1 Saving an Image Message ………………………………………………………….. 129
17.2.3 Video Messaging ……………………………………………………………………………………. 129 17.2.3.1 Saving a Video Message …………………………………………………………….. 130
17.2.4 Voice Messaging ……………………………………………………………………………………. 130 17.2.4.1 Receiving a Voice Message…………………………………………………………. 130
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17.2.4.2 Sending a Voice Message …………………………………………………………….131 17.2.5 File Messaging…………………………………………………………………………………………131
17.2.5.1 Sending a File Message ……………………………………………………………….131 17.2.5.2 Receiving a File Message……………………………………………………………..132 17.2.5.3 Saving a File Message …………………………………………………………………132 17.2.6 Receiving a Location Message…………………………………………………………………. 133 17.3 Message Actions ………………………………………………………………………………………………….133 17.3.1 Forwarding a Message to a Contact or Talkgroup ………………………………………..134 17.3.2 Forwarding a Message to a Quick Group…………………………………………………….134 17.3.3 Replying to a Sender ………………………………………………………………………………..134 17.3.4 Replying to a Talkgroup (Talkgroup Messages)……………………………………………135 17.3.5 Sharing Your Location ………………………………………………………………………………135 17.3.6 Sending a Photo or a Video……………………………………………………………………….135 17.3.7 Sending a Voice Message …………………………………………………………………………136 17.3.8 Sending a Text Message …………………………………………………………………………..136 17.3.9 Sending a File ………………………………………………………………………………………….137 17.3.10 Copying a Text Message …………………………………………………………………………137
Chapter 18: Video Streaming (Optional)……………………………………………………..138
18.1 Video Streaming Icons ………………………………………………………………………………………….138 18.2 Minimizing a Video Call …………………………………………………………………………………………139 18.3 Making a Video Call to a Contact ……………………………………………………………………………139 18.4 Making a Video Call to a Quick Group …………………………………………………………………….140 18.5 Making a Video Call to a Talkgroup ………………………………………………………………………..141 18.6 Receiving an Incoming Video Call…………………………………………………………………………..141
18.6.1 Receiving an Incoming Video Call………………………………………………………………142 18.6.2 Receiving a Video Stream Request…………………………………………………………… 142 18.6.3 Receiving an Unconfirmed Video Stream Request ……………………………………… 143
Chapter 19: Airplane Mode. ……………………………………………………………………….144 Chapter 20: Using Accessories and Bluetooth………………………………………….. 145
20.1 Using a Wired Audio Headset ………………………………………………………………………………..145 20.2 Using Bluetooth ……………………………………………………………………………………………………145
20.2.1 Car Kit. ………………………………………………………………………………………………….. 145 20.2.2 External PTT Button. ………………………………………………………………………………. 145 20.2.3 Bluetooth for PTT……………………………………………………………………………………. 145 20.3 Using a Remote Speaker Microphone …………………………………………………………………….146 20.3.1 Wired RSM ……………………………………………………………………………………………..146 20.3.2 Bluetooth…………………………………………………………………………………………………146
Chapter 21: Settings…………………………………………………………………………………147
21.1 Accessing the PTT Application Settings…………………………………………………………………..148
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21.2 Important Message ……………………………………………………………………………………………… 148 21.2.1 Upgrading the PTT Application…………………………………………………………………. 148
21.3 Alert Repeat ……………………………………………………………………………………………………….. 148 21.3.1 Changing the Alert Repeat Setting ……………………………………………………………. 148
21.4 Alert Tone. …………………………………………………………………………………………………………. 149 21.4.1 Changing the Alert Tone Setting……………………………………………………………….. 149
21.5 Allowing an Unconfirmed Video Transmission ………………………………………………………… 149 21.5.1 Changing the Allow Unconfirmed Video Transmission Setting ……………………… 149
21.6 Audio Interaction…………………………………………………………………………………………………. 150 21.6.1 Changing the Audio Interaction Setting ……………………………………………………… 150
21.7 Auto Answer Video Call ……………………………………………………………………………………….. 150 21.7.1 Changing the Auto Answer Video Call Setting ……………………………………………. 150
21.8 Auto Download …………………………………………………………………………………………………… 150 21.8.1 Changing the Auto Download Setting………………………………………………………… 150
21.9 Background Mode……………………………………………………………………………………………….. 151 21.9.1 Changing the Background Mode Setting ……………………………………………………. 151
21.10 Capacity …………………………………………………………………………………………………………… 151 21.10.1 Viewing the Phone Capacity Setting ……………………………………………………….. 151
21.11 Contact Sorting …………………………………………………………………………………………………. 151 21.11.1 Changing the Contact Sorting Setting ……………………………………………………… 151
21.12 Display Name …………………………………………………………………………………………………… 152 21.12.1 Viewing or Changing Your Display Name Setting ……………………………………… 152
21.13 Emergency……………………………………………………………………………………………………….. 152 21.13.1 Viewing Your Emergency Contacts Setting………………………………………………. 152
21.14 Emergency Alert ……………………………………………………………………………………………….. 152 21.14.1 Changing the Emergency Alert Setting ……………………………………………………. 153
21.15 Enhanced Loudness ………………………………………………………………………………………….. 153 21.15.1 Changing the Enhanced Loudness Setting ………………………………………………. 153
21.16 History Sorting ………………………………………………………………………………………………….. 153 21.16.1 Changing the History Sorting Setting ………………………………………………………. 153
21.17 In Call Tones…………………………………………………………………………………………………….. 154 21.17.1 Changing the In Call Tones Setting …………………………………………………………. 154
21.18 Instant Personal Alert ………………………………………………………………………………………… 154 21.18.1 Changing the Instant Personal Alert Setting……………………………………………… 154
21.19 Location Change Accuracy…………………………………………………………………………………. 155 21.19.1 Changing the Location Change Accuracy Setting ……………………………………… 155 21.19.2 Approximate (default) ……………………………………………………………………………. 155 21.19.3 Changing the GPS Setting Option …………………………………………………………… 155
21.20 Logout ……………………………………………………………………………………………………………… 155
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21.20.1 Changing the Logout Setting ………………………………………………………………….. 156 21.21 Message Alert…………………………………………………………………………………………………….156
21.21.1 Changing the Message Alert Setting …………………………………………………………156 21.22 Message Alert Tone ……………………………………………………………………………………………156
21.22.1 Changing the Message Alert Tone Setting…………………………………………………156 21.23 Missed Call Alert…………………………………………………………………………………………………157
21.23.1 Changing the Missed Call Alert Setting ……………………………………………………. 157 21.24 My PTT Number. ………………………………………………………………………………………………. 157
21.24.1 Viewing My PTT Number Setting ……………………………………………………………..157 21.24.1.1 Missed Call Alert ………………………………………………………………………..157
21.25 Network Loss Tone Repeat ………………………………………………………………………………… 158 21.25.1 Changing the Network Loss Tone Repeat Setting …………………………………….. 158
21.26 Network Up/Down Tones……………………………………………………………………………………. 158 21.26.1 Changing the Network Up/Down Tones Setting ………………………………………… 158
21.27 Restoring the Defaults ……………………………………………………………………………………….. 159 21.27.1 Restoring the Defaults Settings ………………………………………………………………. 159
21.28 Using Bluetooth ………………………………………………………………………………………………….159 21.28.1 Changing the Bluetooth Setting ………………………………………………………………..159
21.29 Vibrate Alert ……………………………………………………………………………………………………….159 21.29.1 Changing the Vibrate Alert Setting ……………………………………………………………159
21.30 Vibrate Call ………………………………………………………………………………………………………..159 21.30.1 Changing the Vibrate Call Setting …………………………………………………………… 160
21.31 Volume Boost …………………………………………………………………………………………………….160 21.31.1 Changing the Volume Boost Setting………………………………………………………….160
Chapter 22: Troubleshooting ……………………………………………………………………161
22.1 General ……………………………………………………………………………………………………………….161 22.2 Activation Failures ………………………………………………………………………………………………..161 22.3 Restarting an Unresponsive PTT Application………………………………………………………….. 161 22.4 Application Is Asking Me to Enter an Activation Code ……………………………………………….161 22.5 Application Is not Visible during an Incoming Call……………………………………………………..162 22.6 Call Failures…………………………………………………………………………………………………………162 22.7 Calls Are Always Heard in the Earpiece…………………………………………………………………..162 22.8 Calls Are Only Received from a Small Number of Groups………………………………………….162 22.9 Cannot Change the Phone Number of a PTT Contact……………………………………………… 162 22.10 Cannot Create/Update/Delete a Contact or Group ………………………………………………… 162 22.11 Cannot Hear an Incoming Call ……………………………………………………………………………..163 22.12 Cannot Send an Instant Personal Alert ………………………………………………………………….163 22.13 Changing My SIM Card ……………………………………………………………………………………… 163 22.14 Explanation of Error Messages …………………………………………………………………………….163
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22.14.1 Loss of Data Network Connection …………………………………………………………… 163 22.14.2 User Busy ……………………………………………………………………………………………. 164 22.14.3 User Unreachable …………………………………………………………………………………. 164 22.15 Login Failures …………………………………………………………………………………………………… 164 22.16 Presence Status Does Not Update………………………………………………………………………. 164 22.17 Quick Group Calls I Receive Are Shown in History as a One-to-One Call…………………. 164 22.18 Wi-Fi Connection Problems ………………………………………………………………………………… 164
Chapter 23: Avatars………………………………………………………………………………… 166
23.1 Avatar Icons. ………………………………………………………………………………………………………. 166
Chapter 24: Glossary………………………………………………………………………………. 167
24.1 Alert Types…………………………………………………………………………………………………………. 167 24.3 Call Types ………………………………………………………………………………………………………….. 167
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List of Figures
List of Figures
Figure 1: Main Screen ……………………………………………………………………………………………………………..31 Figure 2: History ……………………………………………………………………………………………………………………..32 Figure 3: Favorites…………………………………………………………………………………………………………………..32 Figure 4: Contacts …………………………………………………………………………………………………………………..33 Figure 5: Groups……………………………………………………………………………………………………………………..34 Figure 6: Map …………………………………………………………………………………………………………………………34 Figure 7: Call Screen……………………………………………………………………………………………………………….35 Figure 8: Placing a PTT Talkgroup Call ……………………………………………………………………………………..56 Figure 9: Call Screen……………………………………………………………………………………………………………….57 Figure 10: PTT Broadcast Call Screen……………………………………………………………………………………….58 Figure 11: History ……………………………………………………………………………………………………………………59 Figure 12: Manual Dialing Screen ……………………………………………………………………………………………..61 Figure 13: Nonbroadcaster Call History ……………………………………………………………………………………..63 Figure 14: Broadcaster Call History……………………………………………………………………………………………63 Figure 15: Earpiece Is ON ………………………………………………………………………………………………………..64 Figure 16: Speaker Is ON…………………………………………………………………………………………………………64 Figure 17: Call Screen……………………………………………………………………………………………………………..64 Figure 18: Contact Context Menu………………………………………………………………………………………………71 Figure 19: Emergency User Check ……………………………………………………………………………………………72 Figure 20: Contacts …………………………………………………………………………………………………………………79 Figure 21: History ……………………………………………………………………………………………………………………80 Figure 22: Favorite Contacts …………………………………………………………………………………………………….83 Figure 23: Contacts …………………………………………………………………………………………………………………87 Figure 24: Talkgroups………………………………………………………………………………………………………………93 Figure 25: Talkgroup Scanning ……………………………………………………………………………………………….100 Figure 26: Map ……………………………………………………………………………………………………………………..102 Figure 27: My Location …………………………………………………………………………………………………………..103 Figure 28: My Location …………………………………………………………………………………………………………..104 Figure 29: My Location …………………………………………………………………………………………………………..104 Figure 30: Groups with Location Capability ……………………………………………………………………………….105 Figure 31: Talkgroup Member Location ……………………………………………………………………………………106 Figure 32: Viewing a Talkgroup Member’s Location Details ………………………………………………………..107 Figure 33: Viewing a Talkgroup Members’ Location Details ………………………………………………………..108 Figure 34: Groups with Location Capability ……………………………………………………………………………….109 Figure 35: My Location …………………………………………………………………………………………………………..109 Figure 36: Set Boundary Popover ……………………………………………………………………………………………110
15

List of Figures
Figure 37: Boundary Preview ………………………………………………………………………………………………… 110 Figure 38: Boundary ON……………………………………………………………………………………………………….. 111 Figure 39: Set Boundary Popover ………………………………………………………………………………………….. 112 Figure 40: Map…………………………………………………………………………………………………………………….. 115 Figure 41: Create Quick Group from Map ……………………………………………………………………………….. 115 Figure 42: Create Quick Group from Map ……………………………………………………………………………….. 116 Figure 43: Contact Context Menu…………………………………………………………………………………………… 120 Figure 44: Talkgroup Context Menu ……………………………………………………………………………………….. 121 Figure 45: Text Message Box………………………………………………………………………………………………… 121 Figure 46: Text Box ……………………………………………………………………………………………………………… 122 Figure 47: Edit Quick Text …………………………………………………………………………………………………….. 122 Figure 48: Send Quick Text…………………………………………………………………………………………………… 123 Figure 49: Text Box ……………………………………………………………………………………………………………… 123 Figure 50: Select Quick Text …………………………………………………………………………………………………. 124 Figure 51: Enter Quick Text…………………………………………………………………………………………………… 124 Figure 52: Created Quick Text ………………………………………………………………………………………………. 125 Figure 53: Send Quick Text…………………………………………………………………………………………………… 125 Figure 54: Text Box ……………………………………………………………………………………………………………… 126 Figure 55: Edit Quick Text …………………………………………………………………………………………………….. 126 Figure 56: Delete Quick Text…………………………………………………………………………………………………. 127 Figure 57: Delete Quick Text Confirmation ……………………………………………………………………………… 127 Figure 58: History ………………………………………………………………………………………………………………… 128 Figure 59: History Details ……………………………………………………………………………………………………… 128 Figure 60: Transmitting a Live Video Stream to a Contact…………………………………………………………. 139 Figure 61: Transmitting a Live Video Stream to a Quick Group………………………………………………….. 140 Figure 62: Transmitting a Live Video Stream to a Talkgroup ……………………………………………………… 141
16

List of Tables
List of Tables
Table 1: Context Menus …………………………………………………………………………………………………………..36 Table 2: Actions Icons ……………………………………………………………………………………………………………..40 Table 3: Avatar Icons……………………………………………………………………………………………………………….42 Table 4: Call Screen Icons ……………………………………………………………………………………………………….42 Table 5: Contacts Icons……………………………………………………………………………………………………………43 Table 6: Emergency Icons………………………………………………………………………………………………………..44 Table 7: History Icons………………………………………………………………………………………………………………44 Table 8: Integrated Secure Messaging Icons………………………………………………………………………………45 Table 9: Talkgroup Icons………………………………………………………………………………………………………….46 Table 10: Map Icons ………………………………………………………………………………………………………………..46 Table 11: Miscellaneous Icons ………………………………………………………………………………………………….47 Table 12: Presence Icons…………………………………………………………………………………………………………48 Table 13: Tab Icons…………………………………………………………………………………………………………………48 Table 14: Title Bar Icons…………………………………………………………………………………………………………..49 Table 15: Video Streaming Icons ………………………………………………………………………………………………50 Table 16: Tones………………………………………………………………………………………………………………………50 Table 17: Maximum Favorite Contacts and Favorite Groups…………………………………………………………83 Table 18: Maximum Contacts……………………………………………………………………………………………………86 Table 19: Maximum Talkgroups ………………………………………………………………………………………………..92 Table 20: Avatar Icons……………………………………………………………………………………………………………166
17

List of Procedures
List of Procedures
Installation Prerequisites ………………………………………………………………………………………………………… 24 Downloading the PTT Application ……………………………………………………………………………………………. 24 Activating on an iPhone ………………………………………………………………………………………………………….. 25 Activating the PTT Application Using a Wi-Fi network ………………………………………………………………… 26 Logging in the First Time ………………………………………………………………………………………………………… 27 Setting Your Password …………………………………………………………………………………………………………… 27 Remembering Your Password (Private Device) …………………………………………………………………………. 28 Forgetting Your Password ………………………………………………………………………………………………………. 28 Accessing the Switch User Option …………………………………………………………………………………………… 29 Manually Logging in to the PTT Application ………………………………………………………………………………. 29 Searching……………………………………………………………………………………………………………………………… 40 Viewing User Information ……………………………………………………………………………………………………….. 54 Making One-to-One (1:1) Calls with Automatic Call Answer………………………………………………………… 55 Making One-to- One (1:1) Calls with Manual Call Answer ……………………………………………………………. 55 Making Talkgroup Calls ………………………………………………………………………………………………………….. 56 Making Quick Group Calls………………………………………………………………………………………………………. 57 Making Broadcast Calls ………………………………………………………………………………………………………….. 57 Placing a Call from the Device Contacts …………………………………………………………………………………… 59 Calling from History ……………………………………………………………………………………………………………….. 59 Calling from Missed Call Alert …………………………………………………………………………………………………. 60 Calling from Instant Personal Alert …………………………………………………………………………………………… 60 Dialing a Manual Call to a PTT User ………………………………………………………………………………………… 61 Receiving Calls ……………………………………………………………………………………………………………………… 62 Declaring an Emergency ………………………………………………………………………………………………………… 68 Receiving an Emergency Call …………………………………………………………………………………………………. 69 Receiving an Emergency Cancel Notification ……………………………………………………………………………. 69 Canceling an Emergency ……………………………………………………………………………………………………….. 70 Declaring an Emergency on Behalf of Another User…………………………………………………………………… 70 Canceling an Emergency from the Context Menu………………………………………………………………………. 72 Canceling an Emergency from the Call Screen………………………………………………………………………….. 73 Enabling Emergency User Check from the Call Screen………………………………………………………………. 73 Sending an Alert ……………………………………………………………………………………………………………………. 76 Receiving an Alert …………………………………………………………………………………………………………………. 76 Replying to a Missed Call Alert………………………………………………………………………………………………… 77 Setting Self-Presence …………………………………………………………………………………………………………….. 78 Making a PTT Call …………………………………………………………………………………………………………………. 81
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List of Procedures
Adding a Contact …………………………………………………………………………………………………………………….81 Deleting History ………………………………………………………………………………………………………………………81 Clearing All History ………………………………………………………………………………………………………………….82 Deleting a Message…………………………………………………………………………………………………………………82 Adding Favorite Contacts …………………………………………………………………………………………………………84 Removing Favorite Contacts …………………………………………………………………………………………………….84 Adding Favorite Groups …………………………………………………………………………………………………………..85 Removing Favorite Groups ………………………………………………………………………………………………………85 Searching Corporate Global Directory Contacts ………………………………………………………………………….87 Sorting the Contact List ……………………………………………………………………………………………………………87 Showing Only Online Contacts………………………………………………………………………………………………….88 Showing All Contacts……………………………………………………………………………………………………………….88 Viewing Contact Details……………………………………………………………………………………………………………89 Adding a PTT Contact from the Device’s Contact List Manually…………………………………………………….89 Adding a Phone Contact from the Device’s Contact List Manually (Optional) ………………………………….90 Editing a Contact Name……………………………………………………………………………………………………………90 Adding or Changing a Contact Avatar ………………………………………………………………………………………..91 Changing the Contact Color ……………………………………………………………………………………………………..91 Deleting a Contact …………………………………………………………………………………………………………………..91 Viewing Talkgroup Details………………………………………………………………………………………………………..93 Adding a Talkgroup …………………………………………………………………………………………………………………94 Editing Talkgroup Details …………………………………………………………………………………………………………95 Editing a Talkgroup Name………………………………………………………………………………………………………..95 Adding One or More Members to a Talkgroup…………………………………………………………………………….95 Removing a Member from a Talkgroup………………………………………………………………………………………96 Renaming a Talkgroup Member………………………………………………………………………………………………..96 Adding or Changing a Talkgroup Avatar …………………………………………………………………………………….97 Changing Talkgroup Color ……………………………………………………………………………………………………….97 Deleting a Talkgroup ……………………………………………………………………………………………………………….98 Turning Scanning ON or OFF …………………………………………………………………………………………………..99 Adding a Talkgroup to a Scan List …………………………………………………………………………………………..100 Removing a Talkgroup from a Scan List or Changing the Scanning Priority ………………………………….101 Sending My Location or an Arbitrary Location to a Contact ……………………………………………………….. 103 Sending My Location or an Arbitrary Location to a Quick Group ………………………………………………….104 Sending My Location or an Arbitrary Location to a Talkgroup ……………………………………………………..104 Viewing Talkgroup Member Locations ……………………………………………………………………………………..105 Viewing Talkgroup Member Location Details …………………………………………………………………………….106 Calling a Talkgroup Member …………………………………………………………………………………………………..107 Sharing Your Location or an Arbitrary Location to a Talkgroup with Location Capability ……………….. 108
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List of Procedures
Creating a Boundary…………………………………………………………………………………………………………….. 110 Recentering Boundary on the Map…………………………………………………………………………………………. 111 Recentering the Map to your Location ……………………………………………………………………………………. 112 Changing Boundary Settings…………………………………………………………………………………………………. 112 Changing Update Interval ……………………………………………………………………………………………………… 113 Changing Active Boundary Time ……………………………………………………………………………………………. 113 Changing Notify Me Setting …………………………………………………………………………………………………… 113 Changing Notify Member Setting……………………………………………………………………………………………. 114 Changing Initial Member Notification Setting …………………………………………………………………………… 114 Creating a Quick Group from the Map ……………………………………………………………………………………. 114 Adding Members to a Quick Group ………………………………………………………………………………………… 116 Removing Quick Group Members ………………………………………………………………………………………….. 116 Sending a Text Message………………………………………………………………………………………………………. 120 Selecting Quick Text…………………………………………………………………………………………………………….. 122 Adding Quick Text ……………………………………………………………………………………………………………….. 123 Deleting Quick Text ……………………………………………………………………………………………………………… 126 Receiving a Text Message ……………………………………………………………………………………………………. 127 Saving an Image Message ……………………………………………………………………………………………………. 129 Saving a Video Message………………………………………………………………………………………………………. 130 Receiving a Voice Message ………………………………………………………………………………………………….. 130 Sending a Voice Message …………………………………………………………………………………………………….. 131 Saving a File Message …………………………………………………………………………………………………………. 132 Forwarding a Message to a Contact or Talkgroup ……………………………………………………………………. 134 Forwarding a Message to a Quick Group………………………………………………………………………………… 134 Replying to a Sender ……………………………………………………………………………………………………………. 134 Replying to a Talkgroup (Talkgroup Messages)……………………………………………………………………….. 135 Sharing My Location …………………………………………………………………………………………………………….. 135 Sending a Photo or a Video…………………………………………………………………………………………………… 135 Sending a Voice Message…………………………………………………………………………………………………….. 136 Sending a Text Message………………………………………………………………………………………………………. 136 Sending a File……………………………………………………………………………………………………………………… 137 Copying a Text Message ………………………………………………………………………………………………………. 137 Minimizing a Video Call ………………………………………………………………………………………………………… 139 Making a Video Call to a Contact …………………………………………………………………………………………… 139 Making a Video Call to a Quick Group ……………………………………………………………………………………. 140 Making a Video Call to a Talkgroup………………………………………………………………………………………… 141 Receiving an Incoming Video Call………………………………………………………………………………………….. 142 Receiving a Video Stream Request………………………………………………………………………………………… 142 Accessing the PTT Application Settings………………………………………………………………………………….. 148
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List of Procedures
Upgrading the PTT Application ……………………………………………………………………………………………….148 Changing the Alert Repeat Setting …………………………………………………………………………………………..148 Changing the Alert Tone Setting ……………………………………………………………………………………………..149 Changing the Allow Unconfirmed Video Transmission Setting …………………………………………………….149 Changing the Audio Interaction Setting…………………………………………………………………………………….150 Changing the Auto Answer Video Call Setting …………………………………………………………………………..150 Changing the Auto Download Setting ………………………………………………………………………………………150 Changing the Background Mode Setting…………………………………………………………………………………..151 Viewing the Phone Capacity Setting ………………………………………………………………………………………..151 Changing the Contact Sorting Setting …………………………………………………………………………………….. 151 Viewing or Changing Your Display Name Setting ………………………………………………………………………152 Viewing Your Emergency Contacts Setting ………………………………………………………………………………152 Changing the Emergency Alert Setting …………………………………………………………………………………….153 Changing the Enhanced Loudness Setting ……………………………………………………………………………….153 Changing the History Sorting Setting ……………………………………………………………………………………… 153 Changing the In Call Tones Setting………………………………………………………………………………………….154 Changing the Instant Personal Alert Setting ……………………………………………………………………………..154 Changing the Location Change Accuracy Setting…………………………………………………………………….. 155 Changing the GPS Setting Option……………………………………………………………………………………………155 Changing the Logout Setting …………………………………………………………………………………………………..156 Changing the Message Alert Setting………………………………………………………………………………………..156 Changing the Message Alert Tone Setting ……………………………………………………………………………….156 Changing the Missed Call Alert Setting…………………………………………………………………………………….157 Viewing the My PTT Number Setting ……………………………………………………………………………………….157 Changing the Missed Call Alert Setting…………………………………………………………………………………….157 Changing the Network Loss Tone Repeat Setting ……………………………………………………………………. 158 Changing the Network Up/Down Tones Setting……………………………………………………………………….. 158 Restoring the Default Settings……………………………………………………………………………………………….. 159 Changing the Bluetooth Setting……………………………………………………………………………………………….159 Changing the Vibrate Alert Setting …………………………………………………………………………………………..159 Changing the Vibrate Call Setting ……………………………………………………………………………………………160 Changing the Volume Boost Setting ………………………………………………………………………………………..160 Activation Failures …………………………………………………………………………………………………………………161 Restarting an Unresponsive PTT Application…………………………………………………………………………… 161
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Chapter 1: Introduction and Key Features
Chapter 1
Introduction and Key Features
The Push-to-Talk (PTT) application supports two modes: Standard PTT and PTT Radio. Your administrator assigns one of these modes. This document describes the Standard PTT Mode. The Standard PTT application mode provides instant communication to individuals and talkgroups at the push of a button. Here is a brief description of the key features of the Standard PTT Mode:
Alerts
Instant Personal Alert (IPA) Allows you to send a message to another person asking for a callback.
Missed Call Alert (MCA) Shown whenever you miss an incoming PTT call because you were on either another PTT call or a regular cellular call. For more details, please see the Alerts on page 76 section.
Dynamic Area-based Talkgroups Makes talkgroups dynamically available while in a geographical area. For more details, please refer to the Dynamic Area-based Talkgroups (Optional) on page 93 section.
Broadcast Talkgroup Calling Allows designated talkgroup members to make high- priority one-way calls, typically used for making important announcements to large talkgroups. NOTE: In the PTT application, groups (created by the administrator) are also known as talkgroups.
For more details, please see the Making Broadcast Calls on page 57 section.
Contact and Talkgroup Management Allows centrally managing PTT contacts and talkgroups by an administrator (“administrator-managed”) or by you (“personal”). For more details, please see the Contacts on page 86 section and the Talkgroups on page 92 section. NOTE: In the PTT application, groups (created by either the subscriber or the administrator) are also known as talkgroups.
Device ID Management Allows login to the service with a username and password and allows multiple users to share a device. For more details, please see the User ID and Password User Login on page 26 section.
Emergency Calling and Alert Allows you to originate or receive an emergency call and an emergency alert. For more details, please see the Emergency Calling and Alert (Optional) on page 67 section.
Favorites Allows you to manage your list of favorites for quick access to contacts and talkgroups. For more details, please see the Favorites on page 83 section.
Integrated Secure Messaging Allows a PTT user to send and receive secure text messages, multimedia content, and location information to and from other PTT users.
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Chapter 1: Introduction and Key Features
For more details, please see the Integrated Secure Messaging on page 118 section. Location Tracking
Allows a supervisor with Location Capability, enabled by your administrator at the talkgroup level, to track a talkgroup member’s location. For more details, please see the Supervisor with Location Capability on page 105 section. PTT Calling to Individuals and Talkgroups Allows instant communication with one or more people at the push of a button. For more details, please see the Making Calls on page 55 section. Real-time Presence Allows seeing whether your contacts are available and ready to receive calls before making a call and, likewise, indicates to your contacts whether you want to receive PTT calls. For more details, please see the Real-time Presence on page 78 section. Supervisory Override Allows a supervisor to take the floor and speak at any time during a talkgroup call, even if someone else is speaking. For more details, please see the Supervisory Override on page 75 section. Talkgroup Scanning with Priority Allows a subscriber’s phone to scan a list of corporate talkgroups for calls. The higher-priority talkgroup calls take precedence over the lower priority talkgroup calls. For more details, please see the Talkgroup Scanning on page 99 section. Video Streaming Allows you to stream your video in real time to another user, typically a dispatcher. For more details, please see the Video Streaming (Optional) on page 138 section. Wi-Fi Support Allows you to use PTT over a home, office, or public Wi-Fi connection in addition to providing the broad coverage of the PTT service provided by the cellular data network. For more details, please see the PTT over Wi-Fi on page 52 section.
NOTE: If your administrator changes your mode of operation, you see the following message: Application mode changed.
1.1
What’s New in This Release?
Release 11.3 contains the following new features: · Supports right-to-left languages.
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Chapter 2: Application Installation and Getting Started
Chapter 2
Application Installation and Getting Started
This section describes the steps you must take to install the Push-to-Talk (PTT) application and how to get started.
2.1
Installation Prerequisites
Procedure: 1 A supported iOS smartphone is needed. For more details, please check the website of your service provider. 2 Wi-Fi Assist mode should be turned off. Otherwise, it could interfere with the PTT operation. The setting is found in Settings > Cellular > Wi-Fi Assist. 3 You will need an Apple ID and iTunes account to download the application from the Apple iTunes store. 4 The following link provides information about creating an Apple ID using iTunes. See Creating a new Apple ID.
2.2
Downloading the PTT Application
Procedure: 1 Search for the AT&T EPTT Push-to-Talk application in the Apple App Store. 2 Download the application by touching the GET button and then the INSTALL button. The application downloads and installs automatically. 3 Once the download is complete, select Open.
Alternatively, you can search for the AT&T EPTT Push-to-Talk application and download it directly from your phone or iTunes.
NOTICE: Turn on your notifications and ensure that at least 10 notifications can be viewed in the Notification Center.
2.3
First-time Activation
There are two ways to activate the PTT application. You can activate it on a phone using your service provider’s network or using Wi-Fi with an activation code.
NOTE: If your administrator has provided you with a user ID and password, go to the User ID and Password User Login on page 26 section.
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Chapter 2: Application Installation and Getting Started
2.3.1
Activating on an iPhone
The first time you start the application after download, the application must “activate” with the PTT server. This activation process ensures that you are a PTT subscriber and that you are using a supported iPhone. Procedure:
1 Tap on the AT&T EPTT Push-to-Talk icon under Apps to launch the PTT application. The Activation Confirmation dialog displays. NOTE: When prompted, you must allow the application to access your location. The application will not log in if any of the other options (Only While Using the App, Use Once, or Don’t Allow) are selected. When prompted, you must allow the application to access the microphone. When prompted, you must allow the application to use Bluetooth accessories.
2 Perform one of the following actions: · Tap Yes to activate to open the Authentication Required screen. · Tap No to cancel.
3 Tap OK to authenticate your subscription; then an SMS must be sent. Please do not modify the message contents. Press the Back button to return to the app after sending the text. Message and data rates may apply.
4 If activation fails, select Exit, which closes the application, and start over at Step 1. If your administrator has provided you with a User ID and Password, tap Log In with Username and continue to the User ID and Password User Login on page 26 section.
5 The End User License Agreement (EULA) page is displayed. 6 You must read and accept the EULA to activate the PTT service on your phone. 7 If you agree to the EULA, tap Accept to activate the PTT service on the phone.
2.3.2
Activating on an iPhone Using a Wi-Fi Network
In situations where the cellular network is not available, you can activate the application over a Wi-Fi network in Airplane Mode. Your PTT service provider may allow this functionality.
NOTE: To activate over Wi-Fi, you must have an activation code provided by your administrator.
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Chapter 2: Application Installation and Getting Started
2.3.2.1
Activating the PTT Application Using a Wi-Fi network
Procedure: 1 Tap the AT&T EPTT Push-to-Talk icon under Apps to launch the PTT application. NOTE: When prompted, you must allow the application to access your location. The application will not login if any of the other options (Only While Using the App, Use Once, or Don’t Allow) are selected. When prompted, you must allow the application to access the microphone. When prompted, you must allow the application to send you notifications. When prompted, you should allow the application to use Bluetooth accessories. 2 Perform one of the following actions: · Tap Yes to continue the activation process. · Tap No to cancel the activation process. A No Cellular Connection dialog is displayed.
3 Perform one of the following actions: · Tap Enter Code to continue with the activation process. · Tap Exit to exit the activation process.
4 Enter the activation code received from your administrator. 5 Tap OK to activate or tap Log In with Username. A Log In screen displays. 6 If activation fails, select Exit, which closes the application, and start over at Step 1. If your
administrator has provided you with a User ID and Password, tap Log In with Username and continue to the User ID and Password User Login on page 26 section. 7 The End User License Agreement (EULA) page is displayed. You must read and accept the EULA to activate the PTT service on your phone. 8 If you agree to the EULA, tap Accept to activate the PTT service on the phone.
2.4
User ID and Password User Login
This section describes the steps you must take to log in to the Push-to-Talk (PTT) application when the PTT service is using device ID management. Device ID Management increases security by requiring users to enter a user ID and password and supports the ability for multiple PTT users to share a device with another PTT user, for example, between shift workers.
NOTE: Device ID Management supports release 9.1 PTT applications and later. It is required for cross-carrier users and tablet users. Besides shift users, Device ID Management can also be used to log into multiple devices a user may possess, for example, a tablet and a phone owned by the same user. However, the PTT user can have only one active session at any time. Once logged in to one device, a session from another previously logged in device is deactivated. The user ID is either an email ID or a PTT number.
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Chapter 2: Application Installation and Getting Started
2.27
Logging In the First Time
Procedure: 1 Tap the Username or email field. 2 Type the PTT number or email using your on-screen keyboard. NOTICE: Tap the Refresh icon (circular arrow icon) located in the upper right to clear all values entered.
3 Tap the Password field. 4 Enter your temporary password using your on-screen keyboard.
NOTE: If you forgot your password, tap the Forgot Password? link and go to the Forgetting Your Password on page 28 section.
5 On private devices, if you do not want to enter a user ID and password every time, tap the Remember User checkbox.
6 Tap the Log In button to log in to the PTT application. The Update Password screen is displayed.
7 If the application has been idle on the Log In screen for a while, you may see a timeout error. Enter your user ID and password again. This security feature is intended to prevent unauthorized access. NOTE: A shared device session expires after 24 hours, or the amount of time configured by your service provider, from the first time you log in. You need to log in again each time the shared device session expires.
2.4.2
Setting Your Password
During the first login, you are prompted to enter your password. You need to re-enter it each time you log in. Prerequisites: Make sure that your password meets the following requirements: · At least 6 character · At least 1 lowercase letter (a-z) · At least 1 uppercase letter (A-Z) · At least 1 number (0-9) · At least one of these special characters: @ # $ % ^ & + =
NOTICE: Tap the Refresh icon (circular arrow icon) located at the upper right to clear all values entered.
When and where to use: You must set your password the first time you log in. Set your password to activate your account using the following steps:
Procedure: 1 Tap the New Password field. 2 Type your password using your on- screen keyboard. 3 Tap the Confirm Password field and type your password using your on-screen keyboard.
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Chapter 2: Application Installation and Getting Started
4 Tap the Submit button to update your password.
2.4.3
Remembering Your Password (Private Device)
When you set your username and password, you can choose to have your device remember them so that the next time you start the PTT application, it enables automatic login. The information is encrypted and stored on this device and automatically erased when another user logs in to this device. Procedure:
1 Tap the Username or email field. 2 Type your user ID or PTT number using your on-screen keyboard. 3 Tap the Password field. 4 Type your password using your on-screen keyboard. 5 Tap the Save button at the upper right. You are logged in to the PTT application.
2.4.4
Subsequent Login
For each subsequent login, you need to enter your user ID and password. If the application has been idle on the Log In screen for a while, you may see a timeout error after entering your user ID and password. Enter your user ID and password each time you login. After you login, the server retrieves your contacts and talkgroups. It may take some time before your contacts and talkgroups are displayed. This behavior is normal. If you have a user ID and password and have selected Remember User on the Log In screen, you do not need to enter your user ID and password again. If you forget your password, see the Forgetting Your Password on page 28 section. For more details on password requirements, see the Setting Your Password on page 27 section.
2.4.5
Forgetting Your Password
Use the following steps when you forget your password. A temporary password is automatically sent to your email address.
NOTE: You can get a temporary password from your administrator. Tap Back to Login to return to the Log In screen.
Procedure: 1 Tap the Username or email field. 2 Type your User ID or PTT number using your on-screen keyboard. 3 Tap the Submit button. An email is sent to you with a temporary password. Follow the steps for in the Logging In the First Time on page 27 section to set a new password.
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Chapter 2: Application Installation and Getting Started
2.4.6
Switching User for Users with User ID and Password
If the PTT application is marked for “Private” use, there is an option to switch the user: the currently logged in user is logged out and another end user can log in to the same device. Once the Switch User option is selected, you are prompted for your user ID and password each time you log out. The new user can choose the Remember User mode again after successful login by selecting Confirm Remember User.
NOTE: Switch User functionality may not be available in certain cases, such as on a call, Emergency Call, or Device Deactivation by an Authorized User.
2.4.6.1
Accessing the Switch User Option
Procedure: 1 From the Menu, tap the Switch User option. The following message will appear: “You are about to log out and re-enable username and password login. History stored only on this device will be lost. Continue?” 2 Select one of the following actions: · Tap Yes to log out. · Tap No to cancel.
2.5
Tutorial
The tutorial provides helpful information about how to get started with the PTT application. The application automatically launches the mobile browser and loads the tutorial. To move between pages of the tutorial, swipe your finger right to left (to move forward) or left to right (to move backward). You can also use the on-screen “next” and “previous” buttons shown on the edges of the screen.
2.6
Login
To use the PTT service, you must connect to the PTT server. This process is called “login.” After you download and successfully register your connection with the server, the PTT application automatically starts and logs in each time you power on your phone. To make or receive PTT calls, you must log in. It is possible for you to “logout” of the PTT service. While you are logged out, your presence status shows as “Offline” to others, and you cannot receive PTT calls or alerts. See the Logout on page 155 section for more details.
2.6.1
Manually Logging In to the PTT Application
Procedure: 1 Tap the Push-to-Talk icon under Apps. A pop-up dialog displays to confirm that you want to log in to the PTT application. 2 Tap Yes to log in to the PTT application.
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Chapter 2: Application Installation and Getting Started
2.7
Application Updates
iTunes & App Store Settings When an update for the PTT application becomes available, your iPhone notifies you that there is an update available. When installing an update, it is recommended that you enable Auto-update apps so that you always have the latest updates to the PTT application. 2.8
In Application Update Notification
The PTT application may indicate that there is an update available. You need to update the application; otherwise, it may not function properly. See the Important Message on page 148 section for more information. After updating, your PTT contacts and talkgroups are always retained. When the PTT application is updated, your settings are generally retained. In some rare cases of a major update to the application, your settings reset to their default values.
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Chapter 3: Navigating the Push-to-Talk Application
Chapter 3
Navigating the Push-to-Talk Application
Navigating the Push-to-Talk (PTT) application is easy using your phone’s touchscreen. The screen consists of five major tabs: History, Favorites, Contacts, Groups, and Map.
NOTE: Portrait mode is supported for handset and tablet devices. Landscape mode is only supported for tablet devices. Figure 1: Main Screen
3.1
History
History displays all your conversation history of calls, contacts, talkgroups, alerts, and messages (text, image, video, and voice). You can view your history, return a call, view messages, add contacts, delete history and messages, and forward any message to a contact or talkgroup. The History Screen contains two-level screens: the Main Screen and the Details Screen. The Main Screen contains a high-level view. The second-level contains the conversation details, including a time stamp. Messages from the previous day are shown with the date stamp “YESTERDAY”. Date/Time (12/24 hour display) format follows the device setting for internationalization. Each top-level history entry displays the conversation type (Broadcast Call, Group Call, Quick Group Call, and Private Call), contact name, group name or participant names for quick groups, (if a text message), Voice Message, File, Image, Location, and Video. For more information on how to manage your history, see the History on page 80 section. For information on the history icons, see the History Icons on page 44 section.
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Chapter 3: Navigating the Push-to-Talk Application
Figure 2: History
3.2
Favorites
Favorites displays your favorite PTT contacts and talkgroups. You can quickly start a PTT call to your favorites. For more information on how to view, add, and remove your favorite contacts, see the Favorites on page 83 section. For information on the Favorites icons, see the Icons on page 40 section. Figure 3: Favorites
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Chapter 3: Navigating the Push-to-Talk Application
3.3
Contacts
The Contacts tab displays your PTT contacts and allows you to search for contacts and select a contact, see the presence for each contact, start a quick group call, start a PTT call, or send an alert or message. If enabled by an administrator, you can also add PTT contacts and create personal PTT talkgroups here. Icons may be displayed that indicate if you have supervisory permissions for that user. For more information on how to view, add, edit, and delete your personal contacts, see the Contacts on page 86 section. For information on the contacts icons, see the Icons on page 40 section. Figure 4: Contacts
3.4
Talkgroups
The Talkgroups tab displays your talkgroups and allows you to search for talkgroups or start a PTT talkgroup call. If enabled by an administrator, you can also create, change, or delete your personal PTT talkgroups here. Icons are shown next to the talkgroups for which you are a broadcaster or supervisor. Icons also indicate Interop talkgroups, location tracking, and talkgroup scan priority. For more information on how to view, add, edit, and delete your personal talkgroups, see the Talkgroups on page 92 section. For information on the talkgroups icons, see the Icons on page 40 section.
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Chapter 3: Navigating the Push-to-Talk Application
Figure 5: Groups
3.5
Map
The Map displays your location and allows you to send your location to others. It also displays the locations of the members of the talkgroups for which you are a supervisor and allows you to search for talkgroups or start a PTT talkgroup call. For more information on how to search the map, recenter the map, send your location to a contact, quick group, or talkgroup, track talkgroup members, and set the boundary of the tracked group, see the Map on page 102 section. For information on the map icons, see the Map Icons on page 46 section. Figure 6: Map
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Chapter 3: Navigating the Push-to-Talk Application
3.6
Call Screen
The Call Screen is the main screen for communication. You can make a call, make a quick group call, turn the speaker on or off, send a text message, send your location, send an alert, send a photo, and record and send a voice message. For more information on how to make and receive calls, see the Making and Receiving PTT Calls on page 55 section. For more information on how to send or receive streaming video, see the Video Streaming (Optional) on page 138 section. For more information on how to send or receive Integrated Secure Messaging, see the Integrated Secure Messaging on page 118 section. For information on the call screen icons, see the Icons on page 40 section. Figure 7: Call Screen

3.7
Menu
The menu icon is in the upper left corner of the Main screen. Tap the Menu icon to access the menu options.
3.7.1
Menu Options
The following table describes the menu options, which are listed by name and description.

Name Presence Status
Talkgroup Scan (Available, if enabled)

Description
Displays your presence status: “Available”, “Do Not Disturb”, or “Offline”. The Offline icon also displays your “No Connection” presence status. For more details, see the Real-Time Presence on page 78 section.
Tap the Talkgroup Scan toggle from OFF to ON. For more details, see the Talkgroup Scanning on page 99 section.

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Chapter 3: Navigating the Push-to-Talk Application

Name Manual Dial
Use Wi-Fi Enhanced Loudness
Settings
Tutorial About Switch Profile (Optional)

Description
Tap to manually dial a contact. For more details, see the Dialing a Manual Call to a PTT User on page 61 section.
Tap to toggle Use Wi-Fi from ON (default) to OFF.
Tap to increase the perceived audio volume of PTT calls using the speakerphone. This feature is only available on supported devices. For more details, see the Enhanced Loudness on page 153 section.
Tap to access the application settings. For more details, see the Settings on page 147 section.
Tap to access the application tutorial.
Tap to access more information about the application.
Tap to log out and re-enable username and password login. Optional features may not be included in your PTT service plan. For more details, see the Switching User for Users with User ID and Password on page 29 section.

3.8
Actions
The Actions soft buttons at the top and bottom of the screen let you call, alert, manually dial a phone number, add a new contact or talkgroup, and more. For more information on Actions, see the Actions Icons on page 40 section.

3.9
Context Menus
Context or pop-up menus are available throughout the application based on the features provisioned for the user. To display these menus, touch and hold the selected history entry, favorite, contact, talkgroup, or talkgroup details.

Table 1: Context Menus

Location Call screen/History Details Camera Option
Contacts

Description Take Photo Record Video
Image Gallery Video Gallery Contact Details Delete Contact

Condition
No conditions
All contacts User-managed contacts

Send Text

All contacts

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Chapter 3: Navigating the Push-to-Talk Application

Location
Contact Details Favorite Contacts
Favorite Groups

Description My Location Send Instant Personal Alert Send Document
Camera
Record Voice History Details Delete Contact

Take Photo Record Video Image Gallery Video Gallery

Remove Favorite Send Text My Location Send Instant Personal Alert Send Document
Camera
Record Voice History Details Remove Favorite Send Text My Location Send Instant Personal Alert Send Document
Camera
Record Voice History

Take Photo Record Video Image Gallery Video Gallery
Take Photo Record Video Image Gallery Video Gallery

Condition All contacts All contacts
All contacts All contacts All contacts All contacts All contacts All contacts All contacts All contacts User-managed contacts All contacts All contacts All contacts All contacts
All contacts All contacts All contacts All contacts All contacts All contacts All contacts All contacts All entries All groups All groups All groups
All groups All groups All groups All groups All groups All groups All groups
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Chapter 3: Navigating the Push-to-Talk Application

Location History

Description Details
Scan List
Add Contact

Set Priority 1 Set Priority 2 Set Priority 3 No Priority Remove

History Details Groups
38

Clear All Delete History Forward to Contact Forward to Quick Group Forward to Group Reply to Sender Delete Message Copy Message Group Details Delete Group Send Text My Location

Send Instant Personal Alert
Send Document

Take Photo

Camera

Record Video Image Gallery

Video Gallery

Record Voice

Condition
All groups
Administrator-managed group
Administrator-managed group
Administrator-managed group
Administrator-managed group
Administrator-managed group
Manual dial call or received a call from a PTT user not in your contact list
All history entries
All history entries
All messages
All messages
All group messages
All messages
All messages
All text messages
All entries
User-managed group
All groups
All groups except broadcast
All groups except broadcast
All groups except broadcast
All groups except broadcast
All groups except broadcast
All groups except broadcast
All groups except broadcast
All groups except broadcast

Chapter 3: Navigating the Push-to-Talk Application

Location Group Details

Description
Scan List
Rename Member Remove Member Delete Contact Delete Group

Set Priority 1 Set Priority 2 Set Priority 3 Normal Priority Remove

Condition
Administratormanaged group
Administratormanaged group
Administratormanaged group
Administratormanaged group
Administratormanaged group
User-managed group
User-managed group
User-managed group
User-managed group

3.10
PTT Button

3.10.1
External PTT Button
A PTT accessory can be used by the PTT application. When the PTT application is not visible, you can always press this button to bring the application to the foreground of the screen. With the PTT application in the foreground, you can use this button to start a PTT call or take and release the floor during a PTT call.
NOTE: On iOS 12.4 or higher devices, a call can be initiated only while the application is open (visible). To initiate a call using a PTT accessory button, open the application first.
For more details on the Bluetooth Low Energy button, see the Using Accessories and Bluetooth on page 145 section.
NOTE: This behavior assumes that Background Calling is turned off. For more details on Background Calling, see the Call Behavior in Background on page 65 section.

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Chapter 3: Navigating the Push-to-Talk Application

3.10.2
On-screen Soft PTT Button
Whenever you initiate or are on a PTT call, you will see an on-screen PTT button. Touch and hold the on-screen button to take the floor and speak during a call. Release your finger from the on-screen button to release the floor and allow others to speak.

3.11
Navigating to the Previous Screen
To navigate to the previous screen, tap the Back button located on the phone. Some screens within the application also have an on-screen button to return to the previous screen.

3.12
Scrolling
If you are viewing a list that has more entries than can be displayed on one screen, you can touch the list and drag your finger up or down to view the rest of the list.

3.13
Searching
Searching allows you to quickly find history, favorites, contacts, talkgroups, or locations, including addresses, points of interest, and cross streets. The search results are displayed in a list and you can scroll and choose the desired result quickly. To search:
Procedure:
1 Touch within the search bar to bring up the on-screen keyboard. As you type, the names of contacts or talkgroup containing the letters or numbers you entered will display automatically.
2 Tap the search result to open it.
NOTE: You must be on the respective screen (history, favorites, contacts, talkgroups, or map) to search within it. The search function does not search outside the selected screen.

3.14
Icons
The icons available throughout the application are based on the features provisioned for the user.

3.14.1
Actions Icons
The Actions Icons buttons are located at the top and the bottom of the screen. The following table lists the common action icons and their descriptions.

Table 2: Actions Icons Icon

Description
Add button. Displayed on the Contacts, Favorites, Groups, and Quick Text. Tap to add contacts, favorites, groups, or a quick text.
Alert button. Tap to send an Instant Personal Alert to a contact.

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Chapter 3: Navigating the Push-to-Talk Application
Description Attach File button. Tap to attach a file to send as an attachment. Requires the Integrated Secure Messaging feature to be enabled by your administrator. Camera button. Tap to choose taking a photo, taking a video, or selecting a file in the gallery. Requires the Integrated Secure Messaging feature to be enabled by your administrator. Cancel button. Tap to cancel the current action and go back to the previous screen.
Delete button. Tap to delete the contact, group, etc.
Details button. Tap to access the contact details.
Filter ON button. Tap to toggle the filter ON to OFF (default).
Filter OFF button. Tap to toggle the filter OFF (default) to ON.
Gallery button. Tap to save to your device. Requires the Integrated Secure Messaging feature to be enabled by your administrator. Location button. Tap to share your location. Requires the Integrated Secure Messaging feature to be enabled by your administrator. Send Message button. Tap to send a text message. Requires the Integrated Secure Messaging feature to be enabled by your administrator. Forward button. Tap to forward an image or video. Requires the Integrated Secure Messaging feature to be enabled by your administrator. Save button. Tap to save current contact or group.
Voice Message button. Tap to send a recorded voice message. Requires the Integrated Secure Messaging feature to be enabled by your administrator.
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Chapter 3: Navigating the Push-to-Talk Application

3.14.2
Avatar Icons
The following table lists the common Avatar icons and their descriptions.

Table 3: Avatar Icons Icon

Description
Default contact icon used in contact list screen when there is no avatar assigned.

Default group icon used in group list screen when there is no avatar assigned.

For the complete list of avatars, see the Avatars on page 166 section.
3.14.3
Call Screen Icons
The following table lists the call screen icons and their descriptions. NOTE: For more information on Integrated Secure Messaging icons, see the Integrated Secure Messaging Icons on page 45 section.

Table 4: Call Screen Icons Icon

Description Cancel Call button. Tap to cancel a private call.

End Call button. Tap to end the current PTT call.
Call Accept button. Tap to accept a call.

Call Contact button. Tap to call a contact.
Call Favorites button. Tap to open your favorites to make a call.
Access Channels/Zones button. Tap to open the folder channels and zones.
Group Location button. Tap to access the map for the group. Requires the Geofencing and Geolocation feature to be enabled by your administrator In-Call Add Participant button. Tap to add participants to create a temporary group before making a PTT call.

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Chapter 3: Navigating the Push-to-Talk Application

Icon Multiple Icons

Description Contact/Group Details button. Tap to access the details of the group or contact.
Instant Personal Alert button. Tap to send an IPA to the contact.
Integrated Secure Messaging. For more information on Integrated Secure Messaging icons, see the Integrated Secure Messaging Icons on page 45 section.
Listen-only call indicator.

PTT button. Indicates the idle state and that the floor is available.

PTT button. Indicates that the floor is taken.

PTT button-acquired. Indicates the acquired state; you may speak.
Speaker ON toggle button. Tap to toggle the Speaker from ON (default) to OFF. When the speaker is off, PTT calls are heard through the phone’s earpiece. For more information, see the Turning the Speaker On/Off on page 64 section.
Speaker OFF toggle button. Tap the button to toggle from OFF to ON. When the speaker is off, PTT calls are heard through the phone’s earpiece. For more information, see the Turning the Speaker On/Off on page 64 section.

3.14.4
Contacts Icons
The following table lists the contact icons and their descriptions.

Table 5: Contacts Icons Icon

Description
Cellular Call button. Located in the contact details. Tap to make a cellular call.

Interop user indicator.

For additional Contact icons, see the Presence Icons on page 48 section.

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Chapter 3: Navigating the Push-to-Talk Application

3.14.5
Emergency Icons
The following table lists the emergency icons and their descriptions.

Table 6: Emergency Icons Icon

Description
Emergency Button. Touch and hold to initiate an emergency. Located at the bottom of most screens. For more details, see the Emergency Calling and Alert (Optional) on page 67 section. Requires the Emergency Services to be turned on by your administrator.
Cancel Emergency State. Displays when you cancel an emergency. Swipe the slider to the right to cancel the emergency. Requires the Emergency Services to be turned on by your administrator.
Declare Emergency State, Displays when you declare an emergency. Swipe the slider to the right to declare an emergency. Requires the Emergency Services to be turned on by your administrator.
Emergency Talker icon. Indicates when a talker is in an emergency.

3.14.6
History Icons
The following table lists the history icons and their descriptions.

Table 7: History Icons Icon

Description
History Details button. Tap to access history details for contact, quick group call, or group.
Unread indicator. Indicates that there is an unread message. Tap to read the message. The unread message indicator disappears when you tap the History Details button to reply to the message. Requires the Integrated Secure Messaging feature to be turned on by your administrator.
Voice Message indicator. Indicates the attachment is a voice message. Tap to play the message. Requires the Integrated Secure Messaging feature to be turned on by your administrator.

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Chapter 3: Navigating the Push-to-Talk Application

3.14.7
Integrated Secure Messaging Icons
The following table lists the Integrated Secure Messaging icons and their descriptions.

Table 8: Integrated Secure Messaging Icons Icon

Description
Camera button. Tap to choose from taking a photo, shooting a video, or selecting from the gallery. File Message button. Tap to choose a file from your device to send to a contact. For more information on File Messaging, see the File Messaging on page 131 section. Instant Personal Alert button. Tap to send IPA to the contact.
Message button. Tap to send a text message to the contact/group
Play button. Tap to start playback of a voice message.
Quick text access button. Tap to access quick text list.
Voice Message button. Tap to record a voice message.
Record button. Press and hold to start recording a voice message.
Send text message button. Tap to send text message.
Share Location button. Tap to share location to the contact/group.
Stop button. Tap to stop playback of the voice message.
Recording Voice button. Release to stop recording a voice message.

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Chapter 3: Navigating the Push-to-Talk Application

3.14.8
Talkgroup Icons
The following table lists the talkgroup icons and their descriptions.

Table 9: Talkgroup Icons Icon

Description Broadcast Talkgroup indicator.

Boundary Active. Indicates that location sharing for talkgroup members is turned on, and the boundary is active. Requires Supervisor Location Capabilities to be turned on by your administrator.
Location sharing group. Indicates that group member locations can be viewed and no boundary is active for the group. Requires Supervisor Location Capabilities to be enabled by your administrator.
Interop talkgroup indicator.

Scan List No Priority indicator.

Scan List Priority 1 indicator.

Scan List Priority 2 indicator.

Scan List Priority 3 indicator.

Supervisor group indicator.

3.14.9
Map Icons
The following table lists the map icons and their descriptions.

Table 10: Map Icons Icon

Description
Call button. Tap to initiate a PTT call to the talkgroup member.
Map pin indicating the location of a talkgroup member whose presence is unknown.

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Chapter 3: Navigating the Push-to-Talk Application

Icon

Description
Map Recenter button. Tap to recenter the map to where you are. Tap on the Set Boundary Settings to recenter the map to the active boundary. Map Boundary Enable button. Tap to enable the boundary and open it.
Map pin indicating the location of a talkgroup member whose presence is “Offline”.
Map pin indicating the location of a talkgroup member whose presence is “Available”.
Map pin indicating an arbitrary location or the intended center location of a boundary.
Map pin indicating the location of a talkgroup member whose presence is “Do Not Disturb”. Map pin indicating the locations of selected members of a quick group.
My Location Mark pin indicating your location on the map.
Share button. Tap to share the location.
Boundary Settings. Tap to access the boundary settings. For more details, see the Boundary Settings on page 112 section. Tracked Group Selector button. Tap to choose a talkgroup to view the location or turn the boundary alerts on or off. Map Boundary Enable button. Tap to enable the boundary and open it.
Quick Group Selector button. Tap to create a quick group.

3.14.10
Miscellaneous Icons
The following table lists the miscellaneous icons and their descriptions.

Table 11: Miscellaneous Icons Icon

Description Check box Off.

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Chapter 3: Navigating the Push-to-Talk Application

Icon

Description Checkbox ON.
Favorite button, not selected. Indicates that the contact or group is not a favorite. Tap to toggle ON. Favorite button, selected. Indicates contact or group is a favorite. Tap to toggle favorite OFF.
Radio button OFF icon. Tap to toggle to the ON state.
Radio button ON icon. Tap to toggle to the OFF state.
Clear Search text. Tap to cancel the current inputted text and search action.
Search icon. For more details, see the Searching on page 40 section.

3.14.11
Presence Icons
The following table lists the presence icons and their descriptions.

Table 12: Presence Icons Icon

Description
A PTT contact’s presence status is “Available” or my presence status.
A PTT contact’s presence status is “Do Not Disturb” or my presence status.
A PTT contact’s presence status is “Offline” or my presence status when the phone is not connected to the server.

3.14.12
Tab Icons
The following table lists the tab icons and their descriptions.

Table 13: Tab Icons Icon

Description Contact Tab.

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Chapter 3: Navigating the Push-to-Talk Application
Description Favorite Tab.
Group Tab with Talkgroup Scan on. Group Tab with Talkgroup Scan off. History Tab.
Map Tab. Requires Geolocation to be enabled by your administrator.

3.14.13
Title Bar Icons
The following table lists the title bar icons and their descriptions.

Table 14: Title Bar Icons Icon

Description Back button. Tap to go back to the previous screen.
Cancel button. Tap to cancel the operation and return to the previous screen.
Details button. Tap to go to details.

Edit button. Tap to edit.

Drop-down button. Tap to change self-presence.
Save button. Tap to save the current operation.

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Chapter 3: Navigating the Push-to-Talk Application

3.14.14
Video Streaming Icons
The following table lists the Video Streaming icons and their descriptions.

Table 15: Video Streaming Icons Icon

Description Microphone ON. Tap to toggle microphone from ON to OFF state.
Microphone OFF. Tap to toggle microphone from OFF to ON state.
Speaker ON. Tap to toggle speaker from ON to OFF state.
Speaker OFF. Tap to toggle speaker from OFF to ON state.
Stop Video Streaming. Tap to stop video streaming transmission.
Start Video Streaming. Tap to start broadcasting video streaming, if previously stopped.
Switch Camera. Tap to toggle camera from rear (default) to front.

3.15
Tones
The PTT application plays tones to indicate various conditions. The following table lists the tones and their descriptions.

Table 16: Tones Name Activation Tone Alert (IPA/MCA) Tone
Attention Tone Emergency Alert Tone Emergency Alert – Originator Tone Emergency Call Tone Emergency Fail Tone

Description
Played upon successful activation.
Played by the handset when an incoming Instant Personal Alert is received or a Missed Call has occurred. Four tones are required, as this tone is user- selectable.
Played to indicate a pop-up dialog message.
Played when an emergency alert is received.
Played when an emergency alert is initiated.
Played upon receiving an emergency call.
Played if an emergency cannot be declared or an emergency call cannot originate.

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Chapter 3: Navigating the Push-to-Talk Application

Name Error (Floor Busy) Tone Floor Acquired (Grant) Tone Floor Free Tone Floor Released Tone
Floor Revoke Tone
Floor Unavailable (Bong) Tone
Incoming Call (Talk Hint) Tone Incoming Phone Call Tone Incoming Private PTT Call (Manual Answer) Tone Incoming Video Tone
Network Up/Network Down Tone
Phone Call Progress Tone Success Tone Voice Message Recording Tone

Description
Played to indicate the user cannot take the floor.
Played after the user presses the PTT button to indicate it is ready for the user to talk.
Played to listeners on a PTT call to indicate the talker has released the floor.
Played to the user after releasing the PTT button to indicate the floor is released. (Default is OFF.)
Played five seconds before the floor is revoked. The same tone is played when the floor is actually revoked.
Played when a user tries to acquire a floor that is already acquired or the called party is unavailable. An appropriate visual indication is displayed for each scenario.
Played to listeners to announce the start of a PTT call (first volley only).
Played when there is an incoming two-way phone call. Tone is repeated every three seconds. Played when there is an incoming PTT private call. Tone is repeated every three seconds.
Played when there is an incoming video alert waiting for the user to accept. The alert is repeated every five seconds while the alert is waiting for user action.
The Network Up tone is played when the server connection is restored. The Network Down tone is played when the server connection is lost (optional tone repeat). Previously known as Call Suspend tone. Played to the caller while waiting for a telephony call to answer. Tone is repeated every three seconds. Played upon successful activation: valid key press.
Played when recording a voice message (voice message fallback).

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Chapter 4: Network Connectivity
Chapter 4
Network Connectivity
This section describes the network connectivity associated with the Push-to- Talk (PTT) service.
4.1
PTT over 4G LTE Networks
Using PTT over 4G LTE networks ensures the fastest speed, least delay, best voice quality, and best performance during PTT calls and when using PTT services. Using PTT over cellular data networks less than 4G may be restricted based on a system-wide configuration. While the application is restricted, the behavior is the same as having no network connection, and a “No Connection” message displays. You may be provided an audible and visual indication of loss of connection to the network based on the application settings. Upon detection of 4G, the application will reconnect to the PTT server and may give an audible indication based on the application settings. The tones are user- configurable in the application settings.
NOTE: Use of PTT over cellular data networks less than 3G is not recommended because the slower data rates cause a considerable delay, which can cause a degradation in voice quality or even dropped calls.
4.2
PTT over Wi-Fi
Using PTT over Wi-Fi can provide effective in-building coverage and leverage Wi-Fi access points within organizations and hotspots.
NOTE: By default, the PTT application will use Wi-Fi when it is available. To use Wi-Fi for PTT, turn on the Use Wi-Fi setting in the application. For more details, please refer to the Settings on page 147 section.
4.2.1
Switching Between Cellular Data Networks and Wi-Fi Networks During a Call
Your phone may automatically switch between the cellular data network and a Wi-Fi network, depending on the availability of a Wi-Fi connection. The switching is known as a “handover” between networks. If you are on a PTT call when your phone switches between the cellular data network and a Wi-Fi connection, your PTT call will reconnect automatically after the handover. During a handover, the PTT application temporarily loses its connection with the server. When this occurs, you experience a slight loss of call audio. You are notified of this condition by two short tones. The tones are dependent on the Network Up/Down Tones setting and the Network Loss Tone Repeatsetting. Once the handover is complete and the PTT application reconnects to the data network, your call automatically continues. The handover may take more than a few seconds. In this case, a call in progress may not automatically reconnect. If this happens, you can call back from the PTT history.
4.2.2
Authenticated Wi-Fi Connections
The PTT application can be used at any Wi-Fi location, provided your phone has access to the Internet through that Wi-Fi network. In hotels or other places that provide Wi-Fi access only to patrons, some authentication, such as a password, may be required to access the Internet, even though the phone
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Chapter 4: Network Connectivity
is connected to the Wi-Fi network. In this case, the PTT service is not available (you cannot place or receive PTT calls) until you either turn off Wi-Fi or launch your mobile browser and enter the password provided by the Wi- Fi service provider.
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Chapter 5: User Information Display
Chapter 5
User Information Display
User Information Display provides an avatar, display name, availability status, PTT number, and profile name (if enabled). 5.1
Viewing User Information
Procedure: 1 Select the Main menu located in the upper left corner of the display. The Menu options display. 2 Select the Information icon, which is located opposite the “Available” status. The User Information displays.
54

Chapter 6: Making and Receiving PTT Calls
Chapter 6
Making and Receiving PTT Calls
This section describes the steps to make and receive Push-to-Talk (PTT) calls. NOTE: On iOS 12.4 or higher devices, a call can be initiated only while the application is open (visible). To start a call using a PTT accessory button, open the application first. To receive an incoming call, you must bring the application to the foreground.
6.1
Making Calls
6.1.1
Making One-to-One (1:1) Calls with Automatic Call Answer
Procedure: 1 From the Contacts, tap the contact with whom you want to start a PTT call. The Call screen is displayed, including the name of the contact that you are calling in the Call Status.
2 Press and hold the PTT button. A private one-to-one PTT call starts, a chirp tone is heard, and the PTT button changes color, indicating you have taken the floor.
3 Begin speaking. NOTE: Some corporations may automatically assign a talkgroup called “all subscribers group”. This talkgroup includes all the PTT subscribers from your corporation.
4 Release the PTT button to allow the other person on the call to take the floor and speak. 5 Tap the End Call button to end the call.
6.1.2
Making One-to-One (1:1) Calls with Manual Call Answer
Procedure: 1 From the Contacts, tap the contact with whom you want to start

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