intpw B09WN4DM6R USB C Laptop Docking Station Triple Monitor User Manual

: June 8, 2024
: intpw

Table of Contents

HDMI VGA Video output
Data Transmission
Charging Problem
Displaylink Issues
ThunderboltTM 3 & Other Issues
Compatible Systems Moder
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HDMI VGA Video output

1.Q: The HDMI port / VGA port does not working properly.****

– A: Firstly, make sure the computer is supported video output, then try to replace the host device / HDMI cableNGA cable for testing. further determine if it is a hub problem, if it is a hub quality problem, please contact us immediately, our customers support email: support@intpw.com.

2.Q When connect with VGA and HDMI at the same time. it is unable to extend different display, and the picture quality is less than 4K?

– A: Multi-stream transfer (MST). All connected displays can display different content. but Mac OS does not support MST technology. Snexing (SST): All connected displays will display the same content.Then determine if the lower wire is 2.0 or DP1.4 wire.

3.Q: The video signal is interrupted.****

– A: The signal interrupt is due to computer screen resolution and refresh rate setting, you had better to set the appropriate refresh rate.

4.Q: Can’t reach 4k/8k?****

– A: The final resolution performance of HDMI output depends on the resolution supported of your devices. (Only when your devices and hdmi cable support 4K/8K resolution. the video output will be 4K/8K)

5.Q: When use the computer’s HDMI port firstly, next connect the display through the hub’s VGA port, the display does not work.****

– A: First look at whether the computer itself is supported video output. then pull the HDMI cable, test if the VGA port can be used, if you can use it properly, it is a computer problem problem. please contact us immediately.

6.Q: Does this hub support 1440@60 Hz?****

– A: It can’t support 1440 @ 60 Hz. but it can perfect support 1080@60 Hz. In fact, most USB C HUB or HDMI lines on the market cannot support 1440@60Hz or 4K@60 Hz. If you have any questions, please feel free to contact us, our customers support email is support@intpw.com.

7.Q: How many monitors support for the docking station, how much is the maximum resolution?****

– A: First look at whether the computer itself is supported video output, this USB dock supports connection to three external displays: 2 HDMI port and 1 display port.

– The max resolution when using DisplayPort 1.4 USB-C laptop:****

– Single display shows: 3840×2160@60Hz via HDMI port or Displayport.
– Double display shows: 3840×2160@30Hz passes 2 HDMI ports or via HDMI pods and display ports
– Triple Display shows: A 3840×2160@30Hz and the other two 1920×1080 @ 60Hz via HDMI ports and display ports.

– Use the Displayport 1.2 USB-C laptop to maximum resolution:****

– Single display shows: 3840×2160@30Hz via HDMI port or DisplayPort.
– Dual display shows: 1920×1080@60Hz passes two HDMI ports or via HDMI ports and display ports.
– Triple Display shows: A 1920×1080@60Hz and two other 800×600`660Hz via HDMI ports and display ports.
– For MacOS systems, triple displays resolution: 3 x 4K@3OHz MacOS only supports single stream transfer (SST), does not support multi-stream transfer (MST)

8.Q: What is MST and SST? What is the spare mode and power supply of USB-C 3.1 GEN2 port?****

– A: Currently, only Windows 10, Windows 8 / 8.1 and Windows 7 support MST. Mac OS X or Chrome OSTM does not currently support it (although the rumors say that Chrome OS support is preparing, but not implemented).
– Multi-stream transfer (MST): All connected displays can display different content, and you can implement expansion mode. However, MACOS does not support MST technology, so Mac OS cannot implement each display to display different screens and content, and the Windows system is supporting MST technology, so most of the Windows system devices on the market can implement expansion mode
– Single Flow Transmission (SST): All connected displays will display the same content, that is. mirror mode Alternate mode: Allows certain non
– USB data and protocols (such as host video) via USB-C cables.
– Power supply: Make you power supply for supported systems without the need for traditional proprietary OEM chargers USB-C 3.1 GEN2 port is just a data transfer port.

9.Q: How should I set up a dual or triple screen displays on Mac OS system?****

– A: For Win laptops: click graphic settings or WIN + P to select mirror or extended mode For Mac laptops: Apple flags -System preferences – Display – mirror display (or no).

Enjoy Your Ultra HD.PIug &Play, No Extra Driver Needed
Apple > About This Mac > Displays > Displays Preferences >Arrangement > Mirror Displays >To rearrangement the display / To relocate the menu bar
intpw B09WN4DM6R USB C Laptop Docking Station Triple Monitor -
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10.Q: After connecting to Mac, why it is not possible to extend desktop display?****

– A: If you select a non-mirror (extension mode) for your Mac OS system laptop (Apple laptop), it can only support two or more identical external screens, but due to Apple system restrictions, your laptop screen can not be with 3 Different images of external displays.

11.Q: Why didn’t connect the hub?****

– A: First, make sure the type C port on your laptop is the Thunderbolt 3 port (supported PD charging). This means that the nativeo Type C port of the laptop needs to support video signal output, while checking if the HDMI cable and the input device HDMI port are intact.

12.Q: When my Windows system laptop that extends 3 displays, but my laptop screen is blank screen?****

– A: The Intel graphics card only supports three-screen display, so one of the four screens (including the notebook screen) will not be displayed. For the AMD graphics, all four screens will be displayed.

13.Q: When the dock is inserted or unplugged, the display is black screen 2-4 seconds and then recovered? is this normal?****

– A: This is an EDID (extended display identification data) process, which may black screen a few seconds. The recovery time depends on the graphics card (up to 1 minute) of the laptop and monitor.Please don’t worry. wait some minutes patiently.

14.Q: How to deal with the screen drop-down screen, black screen or screen flashing when connecting to an external display.****

– A: When the docking station is just connected to the external display.it is normal to a certain extent. It will be fine after a few seconds. If this problem persists, try reducing resolution.
– If your connected display is random, try to reduce resolution and refresh frequencies or update the graphics driver in “Graphics Set”.
– If you encounter any screen questions after waking up your laptop, restart the base.

15.Q: Network port or USB port or HDMI / VGA cannot be used normally after the PD is fully charged.****

– A: First look at whether the computer itself is supported video
– output,some of the device may have some functional
– compatibility issues,and you can try the following.
– Remove the Type-C extension from your laptop:
– Remove all external devices connected to the Dockup: and then connect the Type-C extension to your laptop: connect the PO charger to TYPE-C On the PD charging port of the Dock: to connect other interfaces. the above operation can solve the problem of other functions of PD power supply.

16.Q: Why it is not possible to extend the desktop display?****

– A: First look at whether the computer itself is supported video output.For different systems, the extend mode is different, you can refer to the user’s use instructions to learn more clearly.

17.Q: Why is the HDMI interface output 30HZ instead of 60 HZ?****

– A: When a single video output is required. the HDN111 or HDMI2 can only output 30 HZ. and the VGA can reach 60 HZ. When you need a dual video or three video output. the three interfaces can output 60 HZ. At the same time. you can also learn more about the “Video Matrix” in the manual.

18.Q: When equipment connects to the Dock Dock Out Display/TV, it is no screen.****

– A: First look at whether the computer itself is supported video output, <1. Make sure the device’s TYPE-C interface supports video functions; <2. The correct source on the display / TV (which video pod is connected to select the corresponding source); <3. If it is a mobile phone connection After the phone is connected, the USB connection is selected in the mobile phone pop-up <4. Plug the HDMI line; <5. Restart the device; <6. If it is still unable to use the recommended replacement device or HDMI line test.

19.Q: Why is it in a few video outputs at the same time in use, it is very slow.****

– A: It is related to the configuration of the computer. the computer needs time to allocate video data at the video output. especially the video output existing HDMI and VGA. and when there is DR there is more reaction time.

Data Transmission

1.Q: Will this USB C Hub affect my will usage?****

– A: It will not affect your wifi usage. In rare cases. it will affect will usage. The solution is to keep the hub away from the wifi receiving source.

2.Q: Can this hub connect two hard drives at the same time?****

– A: It can work with two external hard drives, but the total capacity of the two hard drives must be less than 2TB

3.Q: Why does my will fail to allow network access when I use a hub. and when I remove the hub, the network returns to normal?****

– A: The working frequency of USB3.0 5GHz, and the working frequency of will is generally 2.4GHz. Under normal circumstances. it will not be affected. Due to general technical problems. there will be mutual Interference in some cases, which is not a problem caused by hubs If you encounter this situation. please keep the hub away from the wifi signal receiving point to reduce interference.

4.Q: Whether to support the use of all ports at the same time.****

– A: Support all ports to be used at the same time, it is recommended not to use high-power equipment to avoid equipment overload

5.Q: What is the reason why the external mobile hard disk of the docking station cannot be used?****

– A: Because the mobile hard disk consumes a lot of power, if the device cannot recognize the mobile hard disk normally, there are two solutions C) Please connect the mobile hard disk to the device separately. do not use the docking station Connect the docking station to the PD charger, and then connect the mobile hard disk (note that you need to remove all external devices before reconnecting).11 the problem persists, please replace the device or mobile hard drive.

6.Q: Why is the docking station connected to the wireless mouse using lagging?****

– A: In rare cases, you will encounter this problem Because the wireless mouse’s working frequency is 2.4GHz, the WIFI signal is also the Limited to the current overall technical reasons, not a hub problem). causing the mouse to freeze.the solution. Use the USB2.0 interface for the wireless mouse.

7.Q: Why does USB mouse often crash on Macbook?****

– A: Mackbook (MacBook Air and MacBook Pro) in 2020 due to MacOS system bugs, most of the external devices cannot be used by connecting USB2.0 interface accessories to the computer through the docking station and adapter, other computer models will not have similar problems Please pay attention to these computer models.

Charging Problem

1.Q: Why does this not work for my wireless mouse?****

– A: Not sure as I have used it for a wireless mouse – is your mouse connected to the keyboard as they may create the problem.

2.Q: Does it support all Type C devices?****

– A: Almost. Please note that your hosts USB-C port is required to support data. charging, and video (DP Alt mode).

3.Q: What do I do if the connection becomes unstable?****

– A: To ensure a stable connection, avoid connecting devices that exceed a total of 900 mA.

4.Q: Does the pd usb-c port allow data transmission when it is not used as a charging port?****

– A: The intpw USB C to HDMI Adapters type c port is just for charging, not for the data transmission. You can use the USB A 3.0 port to transfer.

5.Q: Will it charge a macbook pro while using other ports?****

– A: Yes. the PD port will charge your macbook pro when AC adapter you plug into it.

6.Q: The docking station I am using suddenly appears that the laptop cannot be charged through the PD power port of the docking station, but other functions of the docking station are normal.What is the reason?****

– A: First confirm whether the power adapter is normal, plug the power adapter into the laptop, and confirm whether the laptop can be charged. If it can be charged, you can make sure that there is no problem with the power adapter and the laptop. Send the docking station to the original factory for repair; if it cannot be charged.please reset the laptop. Apple laptop users need to reset the SMC.For the method of resetting the SMC. please refer to the instructions on Apple’s official website.

7.Q: After the laptop is connected to the docking station for charging with PD, the network port or USB port or HDMINGA cannot be used normally.****

– A: Some devices may have compatibility issues with some functions, you can try the Remove all external devices connected to the docking station; O Connect the type-c docking station to the laptop: O Connect the PD charger to the type-c On the PD charging port of the docking station: 0 Connect devices with other interfaces. Normally follow the appeal operation to solve the problem of incompatibility with other functions of the PD power supply.

8.Q: Can the PD port charge for the iPhone 13 at 100W? Is PD high temperature resistant?****

– A: Under normal circumstances, it is OK, it is high temperature resistant and can reach 50 degrees.

9.Q: What is the maximum charging power?****

– A: The maximum output of 100W charging still depends on the charging power of your device (it is also related to the charging head and wire,100W requires a chip inside the wire).

10.Q: Why does the computer splash screen after plugging in the docking station ?****

– A: Adjust resolution, refresh rate and display driver.

11.Q: After the laptop is connected to the docking station for charging with PD, the network port ,USB port or HDMINGA cannot be used normally.****

– A: First, check whether the computer model supports it. Some devices may have some functional compatibility issues. You can try the following operations.
– Remove the type-c docking station from the laptop;
– Remove all external devices connected to the docking station:
– Connect the type-c docking station to the laptop:
– Connect the PD charger to the type-c On the PD charging port of the docking station:
– Connect devices with other interfaces. Normally follow the appeal operation to solve the problem of incompatibility with other functions of the PD power supply.

12.Q: Can I charge the device by charging the USB port?****

– A: The USB port is mainly used for data transmission, and the charging speed will be very slow. The power supply is provided by your PC/Apple USB port, so the power supply is limited by your own laptop.

Displaylink Issues

1.Q: What is DisplayLink?****

– A: DisplayLink is a technology that makes it easy to connect a computer to a universal docking station and use multiple devices such as external displays, extra USB ports, and audio or ethernet devices through the dock. intpw is not associated with DisplayLink. DisplayLink drivers are developed and hosted by DisplayLink.For more information on DisplayLink, please visit their website at https://www.displaylink.com/company.

2.Q: How Does It Work?****

– A: The secret to DisplayLink’s popularity is a codec that offers crisp text and graphics with very low (sub-frame) latency. This is crucial in desktop productivity uses where natural interaction with a mouse or touchscreen is required. Because the codec is link-aware it naturally fits a range of different data transports such as USB2. USB3, or Wifi. DisplayLink powers graphics in both 802. 11 ac and 802.11ad wireless docking.Because DisplayLink uses a driver-based host solution it is simple to support Display link across a range of OSes with no added host cost.Currently we support:

3.Q: Can I use a DisplayLink with a USB C port?****

– A: Yes, a USB C port is the new USB connector. USB signals are always present on this connector, therefore will work with any existing DisplayLink enabled docking station. DisplayLink enabled docks will still work with USB C ports which are enabled for USB C alternate modes. Thunderbolt 3 or USB power delivery.DisplayLink provides a backwards compatible solution for USB C docking.A computer with only USB Type A ports can be connected to a DisplayLink enabled USB C dock. using a USB – A to C cable.A USB C computer can be connected to a DisplayLink enabled USB Type B dock using a USB Type A (Female) to USB C.

4.Q: Does it work with Apple Macs?****

– A: Yes. A driver for Apple Mac computers is available from the DisplayLink Mac downloads area. The latest drivers are for OS X / macOS 10.11 onwards.

5.Q: Does it work with Android?****

– A: Yes, a driver is available in the Play Store for Android OS 5.0 (Lollipop) and later.

6.Q:Does it work with Linux?****

– A: A release is available to be compatible with Ubuntu 14.04 and later.lt is available from the Ubuntu Downloads Page. DisplayLink has not created drivers for other packages, however the Ubuntu driver contains an open source component which is designed to be modified to enable the Ubuntu driver to be repackaged for any other Linux distro by the user community.Support for DL-1×5 and DL-1×0 devices is provided by the open source udl driver.

7.Q: What do I need to add more monitors to my PC?****

– A: There are three ways to expand your view with DisplayLink technology:
<1. USB Docking Stations. laptop users often want the extra features and convenience available in a USB docking station. In addition to USB graphics, USB docking stations include an extra array of peripherals that allow you to plug in your mouse, keyboard, printer, iPod, speakers.microphone, network connection and just about any other USB device -including additional USB graphics adapters for even more screen space!All of this can then be connected by just one USB cable to your notebook.making docking and undocking easy.
<2. USB Monitors: The DisplayLink hardware is built into the monitor for an all-in-one solution. A USB monitor is the easiest way to add an additional monitor to your PC in one product Just plug in the USB monitor into any available USB port and you’re ready to enjoy the productivity benefits of multiple monitors.
<3. USB Graphics Adapters: if you already have an extra monitor collecting dust then you can put it to use with a USB graphics adapter. Simply connect the HDMI/DVI VGA connector of your existing monitor to the adapter and plug the USB cable from your PC into the adapter. You will need one adapter for each additional monitor you wish to connect to your computer allowing you up to six USB displays – in addition to any you may already have’Before purchasing DisplayLink devices. please make sure that your computer meets the minimum system requirements.

8.Q: Can I watch movies using DisplayLink?****

– A: Sure! DisplayLink technology delivers full-screen video playback over USB. Just make sure that your computer meets the minimum system requirements for video playback.

9.Q: Is DisplayLink’s video technology suitable for gaming?****

– A: While DisplayLink technology is targeted primarily to productivity and video applications, it is suitable for the casual garner. If you’re a “power gamer”, looking for every edge possible over your opponents, you might want to go another route.

10.Q: Is it hard to set up?****

– A: DisplayLink makes using multiple monitors easy. Just install the DisplayLink software and connect a USB cable between the DisplayLink enabled monitor/adapter/peripheral and your PC. DisplayLink’s software will automatically configure the monitor for optimal picture quality and stores those settings for future use.

11.Q: WHAT IS THE DIFFERENCE BETWEEN ACTIVE AND PASSIVE?****

– A: Active cables and adapters contain have their own built in chip which converts the video signal from say DisplayPort to HDMI, they also convert the digital DisplayPort or HDMI signal to the analogue VGA signal Passive cables and adapters do not have such a conversion chip built in. Instead they rely on the source to do the conversion. Unless the source has the ability to output analogue over DisplayPort or HDMI then an active adapter is required for VGA output.

12.Q: No Ethernet connection on my DisplayLink docking station?****

– A: When the Ethernet cable is connected to the USB docking station. there is no link and no LEDs come on. This is usually due to being connected to a half duplex port.The Ethernet on the DisplayLink docking stations support full duplex only. Half duplex connections are not supported.Connecting to older Ethernet hubs, which only support half duplex, rather than Ethernet switches will cause this is sue.Connect the Ethernet port to a full duplex Ethernet port on an Ethernet switch.

13.Q: How should I undock from a DisplayLink docking station?****

– A: A DisplayLink docking station can be unplugged from the USB port.There is no need to eject the DisplayLink hardware before disconnection.lf USB hard drives or flash drives are connected to the computer via the docking station, these should be ejected before unplugging the docking station to prevent data loss.

ThunderboltTM 3 & Other Issues

1. Q: What is Thunderbolt”‘ 3 technology.****

– A: Thunderbolt’ 3 the transmission speed from 20Gbps to 40Gbps,dual 4K 60 Hz or single 5K 60Hz; 15W bus-powered device, 100W PD charging, provides 10GbE speed point-to-point connection, to quickly transfer files between computers, perform PC migration or Set up shared storage.

2.Q: How fast is the transmission speed of Thunderbolt 3 compared to the USB port?****

3.Q: USB-C port is not working?****

– A: Thunderbolt? 3 Chip failure (whether in software or hardware) may mean limit (15w) not charging.

4.Q: The USB-C or Thunderbolt docking station is not visible or there is a connection problem.****

– A: Confirm whether the computer has thunderbolt 3 function.

5.Q: After the laptop is connected to the docking station, the speaker of the laptop is no sound. What is the reason?****

– A: Some docking stations have an HDMI interface and a 3,5mm audio/microphone composite port. If the docking station is connected to the monitor through the HDMI interface, after the docking station is connected to the laptop.the laptop system determines that there is an external HDMI device and automatically switches the audio to HDMI output,so there is no sound from the speakers of the laptop.
(1) After connecting the docking station P1 and the notebook computer, the notebook computer system automatically selects the 3.5mm audio/microphone interface as the audio signal output port. that is. the notebook computer automatically selects the USB sound card as the sound output port:
(2) The docking station P1 is connected to the monitor through the HDMI interface. After the docking station is connected to the notebook computer, the notebook computer system automatically selects the HDMI interface as the output port of the audio signal_ If the user wants to choose the audio signal output terminal he needs, for example, the user wants to output sound through the speaker of the notebook, please set it according to the following method. The operating system of the laptop is Winl 0 as an example. and the setting method of the Apple Mac system is similar.Move the mouse to the lower right corner of the computer screen and select the speaker logo.

6.Q: The audio plug does not work, is there any solution?****

– A: This audio output interface is an external output device under Mac system. You need to make the following simple settings on your MacBook: System Preferences-Sound-Output, select the USB type of output device.