BIYORK Nouveau 7 Hardwood User Manual
- June 3, 2024
- BIYORK
Table of Contents
Nouveau 7 Hardwood
User Manual
Nouveau 7 Hardwood
WARRANTY INFORMATION
Always refer to recommended instructions prior installation. Any method
indifferent from this document may void your warranty.
NOUVEAU HARDWOOD WARRANTY
Biyork hereby warrants to the original buyer of Biyork Solid Wood & Engineer
Wood floors to be free from manufacturing defects for as long as Buyer owns
the home. Hardwood is a natural product which may have naturally occurring
variations in grain, colour, mineral streak, and knots. The owner/installer of
Biyork Flooring must use reasonable selectivity and hold out or cut off
objectionable naturally occurring blemishes before installation.
Owner/Installer has up to 30 days from the time of installation and a visual
defect is spotted to file a claim.
Finish Warranty
Biyork hereby warrants to the Original Buyer that the factory applied finish
will not wear through or will not lack finish adhesion as a result of normal
use. It is recommended to see product samples from your retailer for the
duration of this warranty on specific products. Diminished gloss is not
considered wear through of the finish. In the event the finish wears through
or releases from the Biyork Materials Canada Flooring, we will; at our
discretion, repair or replace the affected planks or area.
This Limited Lifetime Residential Warranty is pro rata. A pro rata warranty is
one that provides a refund or credit and decreases according to a set formula
as the warranty period progresses. The original warranty value is reduced by
the amount of time that you own it. When a claim is made, the value of the
warranty becomes a percentage of ownership per year based upon the warranty
period.
The Limited Lifetime Residential Warranty is prorated over 33 years. Any
services that are provided as part of this warranty do not extend the warranty
period. This limited Residential Warranty does not apply to Cabin grade or
other downgraded or discontinued product(s) that are sold “as is”.
Any and all representations, promises, warranties or statements by Biyork or
its agents that differs in this manner from the terms of this limited warranty
shall be of no force or effect unless in writing and signed by a duly
authorized signing officer.
If there is a conflict between these general terms and conditions and the
terms and conditions of the warranties as specified, the terms and conditions
of the warranties specified shall supersedes any previous or future
agreements. This warranty is conditioned upon Biyork receipt of notice in
writing from the Buyer of the alleged defect prior to expiration of the
limited warranty period, and evidence that the Biyork Materials Canada
Flooring is not subject to any of the limitations described below. This
Agreement constitutes the entire understanding between the Biyork and the
original purchase relating to the sale of the Company products and supersedes
and cancels all prior or future written and oral agreements and understandings
with respect to the subject matter of this Agreement.
Additional Warranties Exclusively For Hardwood Floors
Structure Warranty
Biyork hereby warrants to the original buyer of the Engineer Wood flooring
products that, under normal use, the plies will not separate for as long as
the Buyer owns the home. Biyork Materials Canada will, at its discretion,
repair or replace any defective planks at no cost to the Buyer.
Moisture Warranty
Biyork hereby warrants to the original buyer against moisture damage due to
topical spills or subfloor moisture for as long as the Buyer owns the home.
Topical spills of normal household substances (food and beverage) must be
removed promptly. Topical spills allowed to remain on the floor for any
considerable time will damage the products and void this warranty. Flooding,
acts of God, plumbing accidents, leaking appliances (icemakers, dishwashers,
clothes washers, etc.) are not topical spills and are not covered by this
warranty. If the floor fails due to the incursion of moisture from the
subfloor, Biyork will replace the damaged material at no cost to the Buyer for
one time only, if testing approved by Biyork indicates that moisture
penetrated the subfloor.
These limited warranties cover material only. Labor is excluded from this
warranty and labor costs must be incurred by the Buyer. This Moisture Warranty
applies to Engineer Wood floors only. Solid Wood products are not approved for
direct glue applications and are not covered by this warranty.
These limited warranties do not include the removal or replacement of
cabinets, fixtures, retail markups, installation or labor provided for
others. Biyork products may be installed on, above or below grade on all
common subfloors and are warranted against subfloor moisture if the below
conditions are met:
- Written verification that the concrete subfloor has moisture of no more than 3lbs. per 1000 square feet per 24 hours using a calcium chloride test; or
- Written verification that the concrete subfloor has an acceptable reading using an electronic concrete moisture meter; or
- Written verification that the wood subfloors have a moisture reading of less than 13% using an electronic wood moisture meter; and adhesive is used. Buyer must present original sales receipt showing installation of Biyork Materials Canada Flooring Adhesive.
Jobsite Conditions
Biyork Materials Canada recommends that all Biyork Materials Canada Flooring
be acclimated a minimum of at least 72 hours before installation. The purpose
of acclimation is to allow the moisture content of the wood to adjust to
“normal living conditions” at the site. These are the temperature and humidity
conditions that will typically be experienced once the structure is occupied.
Engineer Wood: The room temperature must be within a range of 60° to 80°
F, with relative humidity in a range of 35 to 55%. Concrete subfloor moisture
must not exceed 3lb per 1,000 square feet per 24 hours (ASTM 1869 or ASTM
F2170-02). These environmental conditions are specified as pre-installation
requirements and should be maintained for the life of the product.
Environmental conditions consistently outside of these parameters could result
in product performance problems not covered under these warranties.
Solid Wood : The room temperature must be within a range of 60° to 80° F,
with relative humidity in a range of 35 to 55%. The subfloor and flooring
should be tested with an appropriate moisture meter. The subfloor moisture
level must not exceed 12%. The difference between the moisture content of the
wood subfloor and the Solid Wood flooring must not exceed 4% for products less
than 3″ wide. For Solid Wood products equal to or greater than 3″ wide, the
moisture content of the wood subfloor and hardwood floor should not differ
more than 3%. Solid Wood is not suitable for application over a concrete
subfloor. Environmental conditions consistently outside of these parameters
could result in product performance problems not covered under these
warranties.
Limitations on Liability
In the event Biyork determines that one or more of the above warranties apply
to a claim by Buyer, Buyer’s exclusive remedy and Biyork sole liability on any
claim, whether in tort, contract, or breach of warranty, shall be limited to
either the repair or replacement of the defective Biyork Materials Canada
Flooring for the affected area only, or the refund of the applicable purchase
price:
BIYORK MATERIALS CANADA HEREBY DISCLAIMS ALL OTHER WARRANTIES WHATSOEVER,
EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE. IN NO EVENT SHALL BIYORK MATERIALS CANADA HAVE ANY OTHER
LIABILITY OR ANY MONETARY LIABILITY TO BUYER IN EXCESS OF THE PURCHASE PRICE
OF THE BIYORK MATERIALS CANADA FLOORING. BIYORK MATERIALS CANADA EXPRESSLY
EXCLUDES AND SHALL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
OF ANY KIND.
- This warranty does not cover finish defects unless the square footage of such defective flooring exceeds 10% of the total square footage of your purchased flooring. Biyork shall elect to repair or replace the flooring which has proven defective, then Biyork Materials Canada will supply a new flooring of the same colour and grade, if available. If such Biyork Materials Canada Flooring is unavailable or discontinued, Biyork Materials Canada reserves the right to supply a Biyork Materials Canada Flooring of similar value and appearance.
- Warranty coverage is limited to a one-time floor replacement.
- These limited warranties do not apply to Cabin grade or other downgraded or products, and any such product(s) are sold “as is”.
- Any and all representations, promises, warranties or statements by Biyork Materials Canada or its agents that differ in any manner from the terms of these limited warranties shall be of no force or effect unless in writing, signed by a duly authorized officer of Biyork Materials Canada.
Any of the below shall void and invalidate the above limited warranties:
Visible Defects
Boards with visible defects must not be installed. Visible defects are those
defects which are apparent on the face of the flooring. Boards with visible
defects must be noted by the installer and reported before installation so
that replacement flooring can be furnished before installation. A product
deformity that is not measurable or that is visible only under certain light
or from certain angles is not considered a defect and therefore not covered
under the warranty. It is the responsibility of the Buyer and Installer to
inspect the flooring prior to installation. BIYORK accepts no responsibility
for liabilities, claims, or expenses, and including labor cost, where flooring
with visible defects have been installed.
Building Settling or Uneven Subfloor
Building settling or uneven subfloors are considered part of the pre-
installation inspection process. Do not install the flooring if these
conditions exist. Biyork Materials Canada’s limited warranties do not cover
damage or defects caused by settling or uneven subfloors.
Improper Installation
Biyork Wood Floors must be installed in strict accordance with Biyork written
installation instructions. Improper installation counter to Biyork written
installation instructions can result in failure of Biyork Floors. Biyork
limited warranties do not cover damage or defects caused by improper
installation.
Improper Maintenance or Inadequate Care
Biyork flooring requires maintenance performed in accordance with Biyork
written maintenance instructions. These limited warranties do not cover damage
or defects caused by improper maintenance or inadequate care. DO NOT use steam
cleaners, spray cleaners or any device that sprays liquids directly on the
floor.
Refinishing
While the factory finish of Biyork Flooring may be refinished, doing so will
void the Finish warranty.
Accidents, Abuse or Abnormal
Wear Biyork does not warrant for damage or defects resulting from accidents,
abuses, or abnormal usage which stain or scratch the finish, diminish gloss,
or indent the surface. Biyork limited warranties also do not cover damage or
defects caused by heavy or concentrated foot traffic, damage by pet claws
(nails), or failure to use walk-off mats to protect the Biyork Materials
Canada Flooring from sand, gravel or other abrasives.
Indentations from High Heels on Shoes A high heel can concentrate as much as
2,000 pounds per square inch on the floor. This type of heel that has a
diameter of approximately 3/8″, walking on any wood surface with high heels is
considered abusive. Biyork limited warranties do not cover damage or defects
caused by high heels, shoes in need of repair, or cleats.
Problems with Moisture or Dryness
Biyork limited warranties do not cover damage or defects caused by wetting or
the presence of excessive moisture, or by conditions which are too dry.
Flooding, acts of God, plumbing accidents, leaking appliances (icemakers,
dishwashers, Clothes washers, etc.) are not covered by this warranty. See
Biyork Materials Canada’s written installation instructions for more details.
Excessive Lighting
Biyork Materials Canada’s limited warranties do not cover damage or defects
including but not limited to color change caused by excessive sunlight or
intense lighting. Excessive sunlight or intense lighting can cause color
changes in the finished product. Window treatments will usually provide
adequate protection against excessive sunlight or intense lighting.
Additionally, due to the effects of excessive sunlight or intense lighting,
new and/or replacement flooring may not match display samples and/or existing
flooring.
Difference from Samples
Biyork limited warranties do not cover visible differences between colour
samples and colour of installed floors. Buyer should approve the colour of the
Flooring prior to installation.
Radiant Heating
Solid Wood is not warranted for use with radiant heating systems. Engineer
Wood floors may be used with radiant heating systems provided they are
installed in compliance with Biyork installation instructions.
Transferability
These warranties apply only to the original Buyer and to the Biyork Materials
Canada Flooring in its original installation. These warranties are not
transferable.
Buyer’s Obligation
Buyer agrees to follow all installation, care and maintenance directions
related to the Biyork flooring products. Buyer also agrees to allow Biyork the
opportunity to repair any claimed defects. In the event of removal or repair
of flooring occurs before Biyork inspects the installed floor, warranty may be
void. The original proof of purchase must be supplied along with a warranty
claim submission.
www.BIYORKCANADA.com
Biyork product specifications are subject change.
Please always refer to a physical sample for reference.
All Rights Reserved 2020.