FIT 5000 Series 2.0 Flyer Display Comfort Instruction Manual
- June 3, 2024
- FIT
Table of Contents
5000 Series 2.0 Flyer Display Comfort
INSTRUCTION MANUAL FIT DISPLAY COMFORT + FIT REMOTE BASIC
500084 | 500092 | 501262
NETWORKED CUSTOMISED INTELLIGENT
Biketec GmbH Luzernstrasse 84 CH-4950 Huttwil T +41 62 959 53 00
[email protected] fit-ebike.com
INSTRUCTION MANUAL
FIT DISPLAY COMFORT + FIT REMOTE BASIC
TABLE OF CONTENTS
1 PREFACE
4
2 ABOUT THESE OPERATING INSTRUCTIONS
5
2.1 MANUFACTURER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.2 LANGUAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.3 DECLARATION OF CONFORMITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.4 ON INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.5 WARNINGS IN THESE OPERATING INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
3 SAFETY INSTRUCTIONS
6
3.1 GENERAL INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
3.2 OPERATING ELEMENT AND DISPLAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
4 PRODUCT AND TECHNICAL SPECIFICATIONS
7
4.1 FIT DISPLAY COMFORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
4.1.1 DISPLAY AND SETTINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
4.2 OPERATING ELEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
4.3 PROPER USE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
4.4 IMPROPER USE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
4.5 TECHNICAL DATA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
4.5.1 FIT DISPLAY COMFORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
4.5.2 FIT REMOTE BASIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
5 TRANSPORTATION AND STORAGE
10
5.1 TRANSPORTATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
5.1.1 TRANSPORTING E-BIKES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
5.2 STORAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
5.3 BREAK IN OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
5.3.1 CARRYING OUT A BREAK IN OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
6 FITTING
11
6.1 FITTING THE FIT DISPLAY COMFORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
7 OPERATION
13
7.1 INITIAL OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
7.1.1 ELECTRIC DRIVE SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
7.2 ASSISTANCE MODES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
7.2.1 PUSH ASSIST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
7.2.2 BOOST FUNCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
7.3 LIGHTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
7.4 NOTICE/ERROR ICON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
7.5 MAIN/SUB-SCREENS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
8 SETTINGS MENU
19
8.1 DISPLAY COMFORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
8.2 MENU STRUCTURE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
8.3 CHANGING THE SETTINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
9 ERROR MESSAGES
23
9.1 GENERAL INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
9.2 STATUS LED ON OPERATING ELEMENT AND DISPLAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
9.3 ERROR SCREEN ON THE DISPLAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
9.3.1 ERROR TABLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
10 CLEANING AND SERVICING
37
10.1 BASIC CLEANING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
10.1.1 CLEANING THE DISPLAY AND OPERATING ELEMENT . . . . . . . . . . . . . . . . . . . . . . . . 37
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11 TROUBLESHOOTING, FAULT CLEARANCE AND REPAIR
38
11.1 TROUBLESHOOTING AND FAULT CLEARANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
11.1.1 DRIVE SYSTEM OR DISPLAY DOES NOT START UP . . . . . . . . . . . . . . . . . . . . . . . . . . 38
11.1.2 ERRORS IN THE ASSISTANCE SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
11.2 REPAIR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
11.2.1 ORIGINAL PART . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
11.2.2 REPLACING THE LIGHTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
11.2.3 ADJUSTING THE HEADLIGHT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
12 RECYCLING AND DISPOSAL
40
12.1 DISPOSAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
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1 PREFACE
Dear FIT customer,
The FIT system offers many useful functions and options and we are pleased
that you have decided to choose our system.
Please read through the operating instructions carefully to ensure you use the
system safely and get off to a quick start.
We hope you enjoy discovering the FIT’s functions and have a fun ride every
time you use it.
Thank you for placing your trust in FIT.
Your FIT Team
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2 ABOUT THESE OPERATING INSTRUCTIONS
2.1 MANUFACTURER
Biketec GmbH Luzernstrasse 84 CH-4950 Huttwil fit-ebike.com/en-en/
2.2 LANGUAGE
The original operating instructions are written in German. A translation is
invalid without the original operating instructions.
2.3 DECLARATION OF CONFORMITY
Biketec GmbH hereby declares that the products described in these operating
instructions comply with EU directives. The complete EU Declaration of
Conformity is available online at: fit-ebike.com/en-en/service/declaration/
2.4 ON INFORMATION
Different markings are used in the operating instructions to make them easier
to read.
2.5 WARNINGS IN THESE OPERATING INSTRUCTIONS
Warnings indicate hazardous situations and actions. You will find the
following warnings in the operating instructions:
Exclamat
DANGER May lead to serious or even fatal injuries if ignored. Medium-risk hazard.
Exclamat
CAUTION May lead to minor or moderate injuries if ignored. Low-risk hazard.
INFO-CIR NOTICE May lead to material damage if ignored.
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3 SAFETY INSTRUCTIONS
3.1 GENERAL INFORMATION
Please read all safety instructions carefully. Failure to comply with the
warnings or to take residual risks into account may result in electric shock,
fire and/or serious injury.
Keep the operating instructions in a safe place and have them readily
available to consult. Pass these instructions on if you provide your e-bike
for someone else’s use.
When used in these operating instructions, the word “battery” refers to all
original FIT e-bike batteries.
3.2 OPERATING ELEMENT AND DISPLAY
Do not let the messages on the display screen distract you. If you do not
focus solely on traffic on the road, you risk being involved in an accident.
Do not open up the operating element or the display. They both can be
permanently damaged if they are opened and the warranty will become void.
Do not use the display as a handle. If you use the display to lift your
e-bike, you can damage the display irreparably.
Do not place the e-bike upside down on its handlebars and saddle if the
display or its mount project above the handlebars. The display or the mount
can become irreparably damaged. Also remove the display before placing the
e-bike on a work stand to ensure that the display does not fall off or get
damaged.
Caution! If you use the operating element with Bluetooth, it may cause
interference with other devices and equipment, aircraft, and medical devices,
such as pacemakers and hearing aids. Likewise, it cannot be completely ruled
out that you will cause harm to people and animals in the immediate vicinity.
Avoid operating close to your body for extended periods of time. You must
observe local restrictions on using Bluetooth when in aircraft or hospitals,
for example, or in close proximity to medical devices, filling stations,
chemical plants, blasting zones and areas at risk of explosion.
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4 PRODUCT AND TECHNICAL SPECIFICATIONS
4.1 FIT DISPLAY COMFORT
The ergonomic operating element FIT Remote Basic allows you to control the FIT
Display easily and safely, even while riding. The button backlit by LEDs and
the vibration feedback ensure optimum usability, even in the dark or while
wearing gloves.
4.1.1 DISPLAY AND SETTINGS
The following display elements remain the same on all screens and show the key
settings and information about the vehicle and the current trip.
1. Notice/danger alert messages 2. Clock 3. Guidance bar 4. Current screen 5. Current pulse (only available in conjunction with a heart rate sensor) 6. Range (in current assistance setting/level of assistance) 7. Light (main beam/dimmed headlight/off) 8. Current level of assistance
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4.2 OPERATING ELEMENT
The ergonomic operating element FIT Remote Basic allows you to control the FIT
Display easily and safely, even while riding. The button backlit by LEDs and
the vibration feedback ensure optimum usability, even in the dark or while
wearing gloves.
Operating element
Description On-off button Selector button (right, left and press)
Plus/minus button Push assist/boost button Light button
4.3 PROPER USE
The operating element and the display are designed to control a FIT e-bike
system and display trip data.
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4.4 IMPROPER USE
Improper use refers to use which is not described under proper use or goes
beyond proper use.
4.5 TECHNICAL DATA
4.5.1 FIT DISPLAY COMFORT
Display
Product code
Operating temperature °C
Storage temperature °C
Protection class
Weight about
kg
FIT Display Comfort
500084 -5 to +40 -10 to +50 IPX7 0.1
4.5.2 FIT REMOTE BASIC
Operating element Product code
Operating temperature °C
Storage temperature °C
Protection class
Weight about
kg
FIT Remote Basic
500092 (without spacer) 501262 (with spacer) -10 to +40 -20 to +50 IPX6 0.1
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5 TRANSPORTATION AND STORAGE
5.1 TRANSPORTATION
Exclamat
CAUTION Remove battery before transportation. There is a risk of injury if the drive system is switched on unintentionally.
5.1.1 TRANSPORTING E-BIKES Protect the electrical components and connections on the e-bike from the elements with suitable protective covers.
5.2 STORAGE
Exclamat
CAUTION Store e-bike, display, battery and charger in a clean, dry place where they are protected from sunlight. Do not store outdoors to ensure a long service life. The optimum storage temperature for your e-bike is between 10° C and 20 °C. Temperatures under -10 °C or over +40 °C must generally be avoided. Store e-bike, display, battery and charger separately.
5.3 BREAK IN OPERATION
If you remove the e-bike from service for longer than four weeks, you need to
prepare it for a break in operation.
5.3.1 CARRYING OUT A BREAK IN OPERATION
Store the e-bike, battery and charger in a dry, clean environment. We
1recommend storing them in uninhabited rooms with smoke alarms. Dry locations
with an ambient temperature between 10 and 20 °C are ideal.
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6 FITTING
6.1 FITTING THE FIT DISPLAY COMFORT
As the mount docks available to hold the display are identical, the FIT Universal Mount is used as an example to show how the display is fitted into place. The display is fitted in the same way on the FIT Display Center Mount.
FIT Display Universal Mount
FIT Display Center Mount
Inserting the FIT Display Comfort
1. Place the lower section of the display into the mount. 2. Gently press the display downwards until you feel it latch into place. 3. Optional: Secure display with anti-theft securing screw.
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INSTRUCTION MANUAL Removing the FIT Display Comfort
FIT DISPLAY COMFORT + FIT REMOTE BASIC
1. Remove the anti-theft securing screw if you have one fitted. 2. Press the unlocking mechanism. 3. Remove display, pulling it upwards.
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7 OPERATION
7.1 INITIAL OPERATION
7.1.1 ELECTRIC DRIVE SYSTEM
SWITCHING ON THE ELECTRIC DRIVE SYSTEM The system can only be switched on if a
sufficiently charged battery and the display are inserted. Press the on-off
button for at least one second to switch on the system. The «Drive» menu is
shown on the display screen.
SWITCHING OFF THE ELECTRIC DRIVE SYSTEM The drive system switches off
automatically to save energy if no rider activity is detected for a longer
period of time. (The rider can adjust the time interval until switch-off in
the settings menu -> MyBike -> Auto Power Off.) The display is operated using
the selector button on the operating element so that your hands can remain on
the handlebars while you are riding. Press the on-off button for at least a
second to switch off the electric system by hand.
OPERATION You can use the selector button to access the different main screens
(right/left) and their respective sub-screens (press). The settings menu can
only be accessed when the e-bike is stationary. You can use the plus/minus
button to select the level of assistance. You can use plus/minus to scroll up
and down a list you have accessed, such as the Settings menu. If the light
button and the selector button (press) have a new function (OK, Back), this is
shown on the display.
7.2 ASSISTANCE MODES
You can configure the level of assistance with the + and buttons on the operating element.
Symbol
Beschreibung
Maximum motor assistance for sports riding with high pedalling frequencies.
Maximum motor assistance for sports riding in city traffic.
Minimum motor assistance to provide maximum efficiency for a maximum range.
Motor assistance adapts to the rider’s own pedalling power (more own pedalling
power = more motor assistance). This mode covers the entire range from ECO to
HIGH.
No motor assistance. You ride an e-bike in the same way as a normal bicycle.
All on-board computer functions can be accessed.
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INSTRUCTION MANUAL 7.2.1 PUSH ASSIST Assistance mode icon:
FIT DISPLAY COMFORT + FIT REMOTE BASIC
Push assist makes it easier to push an e-bike. Do not use the push assist system to ride your e-bike. If you activate the push assist system, you can push your e-bike more comfortably out of an underground garage or up a steep section. Push the push assist/boost button briefly to activate push assist mode. If you press again, the push assist system is then activated. If you release the push assist/boost button for longer than five seconds, you abandon push assist mode. The choice of gear can influence the power delivery and speed of the push assist system. Always use first gear when using push assist to protect the drive
Exclamat
CAUTION If you use the push assist system, the wheels must be in contact with the ground as otherwise there is a risk of injury.
7.2.2 BOOST FUNCTION Assistance mode icon:
You can use the Boost function to increase motor assistance to HIGH
irrespective of the selected level of assistance (STD, ECO, AUTO). This
function can be switched on at a speed of 7 km/h and above and if the pedal
has been rotated at least a quarter turn. If the push assist mode is active,
the Boost function cannot be used. Press the push assist/boost button to
activate push the boost function.
7.3 LIGHTING
You can use the light button to switch between the following lighting modes
(availability depends on the model):
Symbole
Description
Dimmed headlight
Main beam
Light off
Different lighting systems are fitted depending on the bike type and field of use. If the system features a daytime running light function, the bike switches between the dimmed and daytime running lights automatically. The dimmed headlight is permanently activated on S pedelecs because of EU directives. Pressing the light button will activate or deactivate the main beam as well.
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7.4 NOTICE/ERROR ICON
FIT DISPLAY COMFORT + FIT REMOTE BASIC
Symbol
Meaning
Risk of ice (temperature 4 °C)
Warning/error
Service is due
Motor overheating
Battery protection mode (battery charge level and/or temperature too low)
Low tyre pressure
Action/limitation
Ride carefully
e.g. display configuration errorAction: Re-start the system. Contact your FIT
specialist dealer if the problem persists. You need to take your e-bike to
your FIT specialist dealer for maintenance as soon as possible. Reduced power
for riding assistance. (This is not an error; it is designed to protect the
motor)
Reduced power for riding assistance. (This is not an error; it is designed to
protect the battery)
Perform a check on the tyre pressure and adjust if necessary. (This function
is only available with optional tyre pressure sensors.)
7.5 MAIN/SUB-SCREENS
MAIN DRIVE SCREEN
1. Current motor assistance 2. Current speed 3. Battery level
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1. Battery charge level (if there is more than one battery, they are all
displayed and are numbered consecutively) 2. Odometer (total number of
kilometres that the e-bike has covered. This value cannot be reset) 3. Linked
devices (heart rate sensor, smartphone, including smartphone battery charge
level)
TRIP MAIN SCREEN
1. Distance ridden during the current trip 2. Duration of the current trip 3. Difference in altitude ridden during the current trip
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INSTRUCTION MANUAL TRIP SUB-SCREEN
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1. Maximum speed for the current trip 2. Average battery consumption during
the current trip 3. Average speed of the current trip
FITNESS MAIN SCREEN
1. The rider’s current pedalling power 2. Current pedal speed 3. Calorie consumption during the current trip
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INSTRUCTION MANUAL AREA MAIN SCREEN
FIT DISPLAY COMFORT + FIT REMOTE BASIC
1. Height 2. Current inclination or downward slope as a percentage 3.
Temperature
NAVI MAIN SCREEN
A connection to Komoot and your FIT 2.0 Display will be available shortly. We
will notify you when it is available. You will need to have a free update
installed at your specialist dealer’s to use it.
Don’t want to wait for the release? Then connect the FIT E-Bike Control app
fit-ebike.com/en-en/technology/fit-ebike-control-app/ with your Komoot account
and plan your next trip.
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8 SETTINGS MENU
The settings menu is the last screen, which can be accessed by pressing the
selector button to the right. It can only be accessed when the e-bike is
stationary.
8.1 DISPLAY COMFORT
1. Current selected sub-menu 2. Scroll bar
1. Current sub-menu 2. Current selected setting
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8.2 MENU STRUCTURE
1. Reset Values
(a) Trip Reset (b) Factory Reset
2. Localization
(a) Language (b) Time (c) Date (d) Units (metric/imperial) (e) Time format
(12h/24h)
3. Connectivity
(a) Connect Heart Rate Sensor
4. My Bike
(a) Assistance (b) Calibration Altitude (c) Auto Backlight (d) Auto Power Off
(e) Vibration Feedback
5. Charge
(a) Normal Charge (b) Fast Charge (c) LONG-LIFE mode
6. Errors
7. About
FIT DISPLAY COMFORT + FIT REMOTE BASIC
8.3 CHANGING THE SETTINGS
The settings menu is the last screen, which can be accessed by pressing the
selector button to the right. It can only be accessed when the e-bike is
stationary.
Menu Reset Values You can use this menu to reset the trip data or the system
to the factory setting.
Reset Trip Resets the trip data.
Factory Reset Resets the system to its settings on delivery. All settings made
and saved values will be deleted. Deletion cannot be reversed.
Menu Localization You can make the Localization settings in this menu.
Language You can select the screen language here.
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Time You can use the Clock menu to change the current time. You can change the numbers by pressing the or + on the level of assistance button. You can use the selector button to select the number you wish to change. You need to press on the selector button to save the selected time and exit the Clock menu. If you press Cancel, you exit the menu without saving any changes.
Date You can use the Date menu to change the current date. You can change the numbers by pressing the or + on the level of assistance button. You can use the selector button to select the number you wish to change. You need to press on the selector button to save the selected date and exit the menu. If you press Cancel, you exit the menu without saving any changes.
Units You can use the Units menu to choose between the metric and imperial system. The following units are changed:
Measured variable
Distance Speed Energy consumption Temperature Height above sea level
Metric
km km/h Wh/km °C m.a.s.l.
Imperial
mi mph Wh/mi °F FAMSL
Time format You can switch between 12h and 24h time display.
Menu Connectivity You will find information on the availability and use of connectable accessories on the e-bike manufacturer’s website.
Menu My Bike You can make adjustments to the user-related settings in this menu.
Assistance You can custom-adjust e-bike assistance. You can use the selector button to configure the required assistance in the Assistance menu. The configured Assistance setting always has a similar impact on the three levels (ECO, STD and AUTO). The motor always delivers full assistance when set to “HIGH” irrespective of the individual assistance setting. If all bars on the screen are black, the maximum assistance is configured in the ECO, STD and AUTO levels of assistance. This setting means a shorter range. If only the bar on the far left of the screen is black, the maximum assistance is configured in the ECO, STD and AUTO levels of assistance. This setting allows the maximum possible range in the ECO assistance mode. Press the selector button to save the setting.
Calibration Altitude The altimeter is calibrated in the Calibration Altitude menu. Important: Altitude measurement depends on the air pressure and deviations may arise if the air pressure fluctuates. We recommend calibrating the altimeter if there is a sudden change in the weather.
Auto Backlight You can use this menu to select between the display backlight automatically adjusted to the ambient light (ON) or the display backlight manually adjusted within a range between 10 and 100% (OFF). You need to press on the selector button to save the selected backlight and exit the menu. If you press Cancel, you exit the menu without saving the settings.
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Auto Power Off You can use the Auto Power Off menu to configure the time interval after which the system switches off automatically if it is not used.
Vibration Feedback You can use the Vibration Feedback menu to configure the operating element’s vibration feedback signal. The following setting options are available:
Selection
Off On Only with messages
Description
No vibration feedback Each press of a button and every active message produces
vibration feedback A vibration feedback signal is only produced with messages
Menu Charge You can use the Charge menu to configure the required charge mode and the battery’s LONG LIFE mode.
Charge mode Normal Fast Charge to Storage
Description
Normal Charge Fast charge (shortens the battery’s service life) We recommend
charging in Charge to Storage mode if you are not going to use the e-bike or
the battery for an extended period of time.
If the battery is used in LONG LIFE mode, there is less capacity available. However, the battery retains greater capacity.
Menu Errors You can view the list of current error messages in the Errors menu.
Menu About The About menu shows the software version of the individual system components.
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9 ERROR MESSAGES
9.1 GENERAL INFORMATION
The parts of the e-bike system are permanently monitored during use and
charging. The error code is shown on the display when an error is detected.
Press on the selector button to acknowledge the error and switch back to the
default screen on the display. If the error cannot be acknowledged, use the
table in section 9.3.1 to eliminate it or contact your specialist dealer.
Power assistance is automatically stopped where necessary depending on the
specific error code. You can still use the e-bike conventionally as a normal
bicycle even if the motor no longer provides assistance. An error can be
clearly categorised with the displayed category and the displayed code. A text
which indicates the error category is also always displayed.
9.2 STATUS LED ON OPERATING ELEMENT AND DISPLAY
The operating element and the display each feature a status LED to indicate
error statuses. The operating element’s LED is located in the selector button.
It is in the top left-hand corner in Display Compact and in the top right-hand
corner in Display Comfort.
The statuses are listed in the following table:
Colour Green Red Red
Flash sequence Continuously lit Continuously lit Flashing
Status
System must be connected to the maintenance tool at the specialist dealer’s.
Re-start the system if the status LED still lights up red. Have component
replaced at the specialist dealer’s.
Re-start the system if the status LED still flashes red. Have component
replaced at the specialist dealer’s.
9.3 ERROR SCREEN ON THE DISPLAY
1. Error code 2. Error message
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9.3.1 ERROR TABLE
If the last two digits are listed with “xx” as a placeholder, this provides
the specialist dealer with additional information for error analysis.
Error code 0A-01, 0B-01 0A-02, 0B-02
0A-03, 0A-04, 0A-05, 0A-06, 0B-03, 0B-04, 0B-05, 0B-06 0A-07, 0B-07 0A-08,
0B-08 0A-0A, 0B-0A
0A-0B, 0B-0B 0C-00 0C-01
Displayed error message Remote-Motor Communication Error Remote-Display
Communication Error
Remote-Battery Communication Error
Remote-Gear Shift Communication Error Errore comun. Remote-cambio Remote-
Charger Communication Error
Remote-Lock Communication Error Remote Identification Error Remote-Motor
Identification Error
Action/limitation
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Switch off system. 3. Remove display from the
mount, check contacts
and clean if necessary. 4. Re-insert display and start system. 5. Contact your
specialist dealer if the problem
persists.
1. Restart system. 2. Switch off system. 3. Remove display from the mount,
check contacts
and clean if necessary. 4. Re-insert battery and start system. 5. Contact your
specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Switch off system. 3. Disconnect charger from
system and socket. 4. Wait until the status LED goes out. 5. Check plug
contacts on the e-bike and charger
and clean if necessary. 6. Plug charger into the socket again. 7. Plug charger
into the system again and start
system up. 8. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
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Error code 0C-02
0C-03, 0C-04, 0C-05, 0C-06
0C-07 0C-08 0C-0A
0C-0B 0D-01 0D-02
0D-03, 0D-04, 0D-05, 0D-06
0D-07
Displayed error message Remote-Display Identification Error
Remote-Battery Identification Error
Remote-Speednode Identification Error Remote-Gear Shift Identification Error
Remote-Charger Identification Error
Remote-Lock Identification Error Motor Authentication Error Display
authentication error
Battery Authentication Error
Speednode Authentication Error
Action/limitation
1. Re-start the system. 2. Switch off system. 3. Remove display from the
mount, check contacts
and clean if necessary. 4. Re-insert display and start system. 5. Contact your
specialist dealer if the problem
persists.
1. Restart system. 2. Switch off system. 3. Remove display from the mount, 4.
check contacts and clean if necessary. 5. Re-insert battery and start system.
6. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Switch off system. 3. Disconnect charger from
system and socket. 4. Wait until the status LED goes out. 5. Check plug
contacts on the e-bike and charger
and clean if necessary. 6. Plug charger into the socket again.. 7. Plug
charger into the system again and start
system up. 8. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Switch off system. 3. Remove display from the
mount, check contacts
and clean if necessary. 4. Re-insert display and start system. 5. Contact your
specialist dealer if the problem
persists.
1. Restart system. 2. Switch off system. 3. Remove display from the mount,
check contacts
and clean if necessary. 4. Re-insert battery and start system. 5. Contact your
specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
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Error code 0D-08 0D-0A
0D-0B 0E-xx 0F-00 0F-01 0F-02
0F-03, 0F-04, 0F-05, 0F-06
0F-07 0F-08
Displayed error message Gear Switch Authentication Error Charger
Authentication Error
Lock Authentication Error Remote-Authentication Error Remote Update Error
Motor Update Error Display Update Error
Battery Update Error
Speednode Update Error Gear Shift Update Error
Action/limitation
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Switch off system. 3. Disconnect charger from
system and socket. 4. Wait until the status LED goes out. 5. Check plug
contacts on the e-bike and charger
and clean if necessary. 6. Plug charger into the socket again. 7. Plug charger
into the system again and start
system up. 8. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Restart system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Switch off system. 3. Remove display from the
mount, check contacts
and clean if necessary. 4. Re-insert display and start system. 5. Contact your
specialist dealer if the problem
persists.
1. Restart system. 2. Switch off system. 3. Remove display from the mount,
check contacts
and clean if necessary. 4. Re-insert battery and start system. 5. Contact your
specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
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Error code 0F-0A
0F-0B 10-xx 11-xx 12-01 12-02
12-03, 12-04, 12-05, 12-06
12-07 12-08 12-0A
Displayed error message Charger Update Error
Lock Update Error Remote Software Error Remote-Battery Communication Error
Remote-Motor Pairing Error Remote-Display Pairing Error
Remote-Battery Pairing Error
Remote-Speednode Pairing Error Remote-Gear Shift Pairing Error Remote-Charger
Pairing Error
Action/limitation
1. Re-start the system. 2. Switch off system. 3. Disconnect charger from
system and socket. 4. Wait until the status LED goes out. 5. Check plug
contacts on the e-bike and charger
and clean if necessary. 6. Plug charger into the socket again. 7. Plug charger
into the system again and start
system up. 8. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Switch off system. 3. Remove display from the
mount, check contacts
and clean if necessary. 4. Re-insert display and start system. 5. Contact your
specialist dealer if the problem
persists.
1. Restart system. 2. Switch off system. 3. Remove display from the mount,
check contacts
and clean if necessary. 4. Re-insert battery and start system. 5. Contact your
specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Switch off system. 3. Disconnect charger from
system and socket. 4. Wait until the status LED goes out. 5. Check plug
contacts on the e-bike and charger
and clean if necessary. 6. Plug charger into the socket again. 7. Plug charger
into the system again and start
system up. 8. Contact your specialist dealer if the problem
persists.
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Error code 12-0B 13-xx 14-xx 15-01 15-02
15-03, 15-04, 15-05, 15-06
15-07 15-08 15-0A
15-0B 16-00 16-01
Displayed error message Remote-Lock Pairing Error Remote Internal Error Remote
Configuration Error Remote-Motor Pairing Error Remote-Display Pairing Error
Remote-Battery Pairing Error
Remote-Speednode Pairing Error Remote-Gear Shift Pairing Error Remote-Charger
Pairing Error
Remote-Lock Pairing Error Remote Theft Detection Motor Theft Detection
Action/limitation
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Switch off system. 3. Remove display from the
mount, check contacts
and clean if necessary. 4. Re-insert display and start system. 5. Contact your
specialist dealer if the problem
persists.
1. Restart system. 2. Switch off system. 3. Remove display from the mount,
check contacts
and clean if necessary. 4. Re-insert battery and start system. 5. Contact your
specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Switch off system. 3. Disconnect charger from
system and socket. 4. Wait until the status LED goes out. 5. Check plug
contacts on the e-bike and charger
and clean if necessary. 6. Plug charger into the socket again. 7. Plug charger
into the system again and start
system up. 8. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
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Error code 16-02
Displayed error message Display Theft Detection
16-03, 16-04, 16-05, 16-06
Battery Theft Detection
16-07 16-08 16-0A
Speednode Theft Detection Gear Shift Theft Detection Charger Theft Detection
16-0B 17-00 17-01 17-02
Lock Theft Detection Remote Defective Components Motor Defective Components Display Defective Components
17-03, 17-04, 17-05, 17-06
Battery Defective Components
Action/limitation
1. Re-start the system. 2. Switch off system. 3. Remove display from the
mount, check contacts
and clean if necessary. 4. Re-insert display and start system. 5. Contact your
specialist dealer if the problem
persists.
1. Restart system. 2. Switch off system. 3. Remove display from the mount,
check contacts
and clean if necessary. 4. Re-insert battery and start system. 5. Contact your
specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Switch off system. 3. Disconnect charger from
system and socket. 4. Wait until the status LED goes out. 5. Check plug
contacts on the e-bike and charger
and clean if necessary. 6. Plug charger into the socket again. 7. Plug charger
into the system again and start
system up. 8. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Switch off system. 3. Remove display from the
mount, check contacts
and clean if necessary. 4. Re-insert display and start system. 5. Contact your
specialist dealer if the problem
persists.
1. Restart system. 2. Switch off system. 3. Remove display from the mount,
check contacts
and clean if necessary. 4. Re-insert battery and start system. 5. Contact your
specialist dealer if the problem
persists.
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Error code 17-07 17-08 17-0A
17-0B 18-00 18-01 18-02
18-03, 18-04, 18-05, 18-06
18-07 18-08
Displayed error message Speednode Defective Components Gear Shift Defective
Components Charger Defective Components
Lock Defective Components Remote Starting Error Motor Start Error Display
Start Error
Battery Start Error
Speednode Start Error Gear Shift Start Error
Action/limitation
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Switch off system. 3. Disconnect charger from
system and socket. 4. Wait until the status LED goes out. 5. Check plug
contacts on the e-bike and charger
and clean if necessary. 6. Plug charger into the socket again. 7. Plug charger
into the system again and start
system up. 8. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Switch off system. 3. Remove display from the
mount, check contacts
and clean if necessary. 4. Re-insert display and start system. 5. Contact your
specialist dealer if the problem
persists.
1. Restart system. 2. Switch off system. 3. Remove display from the mount,
check contacts
and clean if necessary. 4. Re-insert battery and start system. 5. Contact your
specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
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Error code 18-0A
18-0B 19-xx 1A-xx
1B-xx
1C-xx
1D-xx 1E-xx 1F-xx 20-xx 21-xx 22-xx 23-xx
Displayed error message Charger Start Error
Lock Start Error Remote Safety Error Tampering detected
System Voltage Error
Bluetooth Module Error
EMS mode active OEM mode active TEST mode active Reserve mode active (info
text) Lock Error Full load cycle active (info text) Pressure Sensor Error
Action/limitation
1. Re-start the system. 2. Switch off system. 3. Disconnect charger from
system and socket. 4. Wait until the status LED goes out. 5. Check plug
contacts on the e-bike and charger
and clean if necessary. 6. Plug charger into the socket again. 7. Plug charger
into the system again and start
system up. 8. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Check that the magnet and speed sensor are correctly positioned.
2. Re-start the system 3. Contact your specialist dealer if the problem
persists.
1. Check that the correct battery has been inserted (36V/ 48V).
2. Re-start the system. 3. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Re-start FIT E-Bike Control (app); update if
necessary. 3. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Charge battery. 2. Contact your specialist dealer if the problem
persists.
1. Restart system. 2. Contact your specialist dealer if the problem
persists.
Info: battery is charged 100% for the purposes of calibration despite LONG
LIFE mode.
Sensor may need to be replaced. Contact your specialist dealer.
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Error code 29-xx
2A-xx
Displayed error message Display Communication Error
Display Software Error
2B-xx
Display Authentication Error
2C-xx 2D-xx
Display Peripheral Error Display Identification Error
18-xx
49-xx 4A-xx
Motor Communication Error
Motor Unit Error Motor Overheat
4B-01, 4B-02
Motor Speed Sensor Error
4C-01 4D-01
Motor Torque Sensor Error Motor Gear Error
Action/limitation
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Switch off system. 3. Remove display from the
mount, check contacts
and clean if necessary. 4. Re-insert display and start system. 5. Contact your
specialist dealer if the problem
persists.
1. Re-start the system. 2. Switch off system. 3. Remove display from the
mount, check contacts
and clean if necessary. 4. Re-insert display and start system. 5. Contact your
specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Switch off system. 3. Remove display from the
mount, check contacts
and clean if necessary. 4. Re-insert display and start system. 5. Contact your
specialist dealer if the problem
persists.
1. Check plug contacts on the battery and bicycle and clean if necessary.
2. Re-start the system. 3. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Switch off system. 2. Allow motor to cool and clean motor ventilation
slots if necessary. 3. Switch on system. 4. Contact your specialist dealer if
the problem
persists.
1. Restart system. 2. Check that the magnet and speed sensor are
correctly positioned. 3. Contact your specialist dealer if the problem
persists.
1. Re-start the system without applying pressure to the pedals.
2. Contact your specialist dealer if the problem persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
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Error code 4E-xx
4F-xx
50-xx
51-xx
52-xx
53-xx
67-01, 67-03, 67-06, 67-12
67-02, 67-07, 67-08, 67-09, 67-13
67-05, 67-0A, 67-0B, 67-11, 67-15 68-02, 68-03, 68-08, 68-0A, 68-0B, 68-13
68-01, 68-05, 68-06, 68-07, 68-09, 68-16, 68-17, 68-18, 68-19, 68-1A, 68-04,
68-0B, 68-11, 68-12, 68-13, 68-14 69-01, 69-08
69-02, 69-09
Displayed error message Motor Cadence Sensor Error Motor Authentication Error
Motor Current Error Motor Voltage Error Motor Angled Sensor Error Motor
Software Error Battery Voltage Error Battery Voltage Error Battery Voltage
Error Battery charge/discharge error
Battery Charge/Discharge Error
Battery Temperature Error
Battery Temperature Error
Action/limitation
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Remove battery and wait 60s. 2. Reinsert battery and restart battery. 3.
Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Connect battery to the charger. 2. Re-start the system. 3. Contact your
specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Disconnect charger from battery. 2. Connect charger again and start
charging
process. 3. Contact your specialist dealer if the problem
persists.
1. Switch off system. 2. Remove battery. 3. Re-insert battery. 4. Start
system. 5. Contact your specialist dealer if the problem
persists.
1. Disconnect charger from the battery. 2. Leave battery to cool down (> 60
minutes). 3. Start the charging process again. 4. Contact your specialist
dealer if the problem
persists.
1. Switch off e-bike. 2. Leave battery to cool down (> 60 minutes). 3. Start
system. 4. Contact your specialist dealer if the problem
persists.
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Error code 69-03, 69-0C
Displayed error message Battery temperature error
69-04, 69-0D
Battery Temperature Error
69-05, 69-0A, 69-0F, 69-11, 69-12
Battery temperature error
69-06, 69-0B, 69-10
Battery Temperature Error
69-13 6A-xx
Battery Temperature Error Battery Software Error
6B-xx 6C-xx
Battery Hardware Error Battery Communication Error
6D-xx
Battery Authentication Error
FIT DISPLAY COMFORT + FIT REMOTE BASIC
Action/limitation
1. Take battery into warm environment. 2. Leave battery to warm up (> 30
minutes). 3. Start charging again. 4. Contact your specialist dealer if the
problem
persists.
1. System is operated below the permitted temperature.
2. Allow battery to warm up in a warm environment (> 30 minutes).
3. Start system. 4. Contact your specialist dealer if the problem
persists.
1. Switch off e-bike. 2. Leave battery to cool down (> 60 minutes). 3. Start
system. 4. Contact your specialist dealer if the problem
persists.
1. System is operated below the permitted temperature.
2. Allow battery to warm up in a warm environment (> 30 minutes).
3. Start system. 4. Contact your specialist dealer if the problem
persists.
1. Start system. 2. Contact your specialist dealer if the problem
persists.
1. Check that the correct battery has been inserted (36V/ 48V).
2. Check plug contacts on the battery and bicycle and clean if necessary.
3. Carry out system restart. 4. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Check whether the correct battery has been inserted (36V/ 48V).
2. Check 2 plug contacts on the battery and bicycle and clean if necessary.
3. Carry out system restart. 4. Contact your specialist dealer if the problem
persists.
1. Check that the correct battery has been inserted (36V/ 48V).
2. Check plug contacts on the battery and bicycle and clean if necessary.
3. Perform system restart. 4. Contact your specialist dealer if the problem
persists.
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Error code 6E-xx
FF-xx 86-xx 87-xx 95-xx
96-xx
97-xx
98-xx 9A-xx 9B-xx
Displayed error message Unknown Battery Error
Permanent Battery Error Speednode Software Error Speednode Authentication
Error Charger Software Error
Charger Voltage Error
Charger Current Error
Charger Temperature Error Lock Authentication Error Lock blocked
Action/limitation
1. Check that the correct battery has been inserted (36V/ 48V).
2. Check plug contacts on the battery and bicycle and clean if necessary.
3. Perform system restart. 4. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Re-start the system. 2. Contact your specialist dealer if the problem
persists.
1. Check that the correct battery has been inserted (36V/ 48V).
2. Disconnect charger from system and socket. 3. Wait until the status LED
goes out. 4. Plug charger into the socket again.. 5. Plug charger into the
system again. 6. Contact your specialist dealer if the problem
persists.
1. Check that the correct battery has been inserted (36V/ 48V).
2. Disconnect charger from system and socket. 3. Wait until the status LED
goes out. 4. Plug charger into the socket again. 5. Plug charger into the
system again. 6. Contact your specialist dealer if the problem
persists.
1. Check that the correct battery has been inserted (36V/ 48V).
2. Disconnect charger from system and socket. 3. Wait until the status LED
goes out. 4. Plug charger into the socket again.. 5. Plug charger into the
system again. 6. Contact your specialist dealer if the problem
persists.
1. Disconnect charger from the battery. 2. Leave charger to cool down (> 30
minutes). 3. Start the charging process again. 4. Contact your specialist
dealer if the problem
persists.
1. Check that an original FIT lock is installed. 2. Restart system. 3.
Contact your specialist dealer if the problem
persists.
1. Restart system. 2. Check lock for dirt. 3. Contact your specialist dealer
if the problem
persists.
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Error code 9C-xx
Displayed error message Lock Hardware Error
9D-xx
Lock movement detected
FIT DISPLAY COMFORT + FIT REMOTE BASIC
Action/limitation
1. Restart system. 2. Check lock for damage. 3. Contact your specialist
dealer if the problem
persists. 1. Restart system. 2. Check lock for damage. 3. Contact your
specialist dealer if the problem
persists.
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10 CLEANING AND SERVICING
10.1 BASIC CLEANING
10.1.1 CLEANING THE DISPLAY AND OPERATING ELEMENT
INFO-CIR
NOTICE The display and operating element will be permanently damaged if water
enters them.
Never immerse the display or operating element in water. Never clean with a
pressure washer, water jet or compressed air. Never use cleaning agents.
Remove the display from the e-bike before cleaning. Carefully clean the
display and operating element with a soft, damp cloth.
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11 TROUBLESHOOTING, FAULT CLEARANCE AND REPAIR
11.1 TROUBLESHOOTING AND FAULT CLEARANCE
11.1.1 DRIVE SYSTEM OR DISPLAY DOES NOT START UP
If the display and/or the drive system do not start up, proceed as follows:
1. Check whether the battery is inserted correctly. If it is not, insert the
battery correctly. 2. Start the drive system. 3. If the drive system won’t
start, remove the battery. 4. Clean all the contacts with a soft cloth. 5.
Insert the battery. 6. Start the drive system. 7. If the drive system won’t
start, remove the battery. 8. Fully charge the battery. 9. Insert the battery.
10. Start the drive system. 11. If the drive system won’t start, press the on-
off button (operating element) for at least 8 seconds. 12. If the drive system
does not start after about 6 seconds, press the on-off button (operating
element) for at least
2 seconds. 13. Contact your specialist dealer if the drive system does not
start.
11.1.2 ERRORS IN THE ASSISTANCE SYSTEM
Symptom Assistance is not available.
Assistance is not available.
Cause
Is the speed too high?
Is the battery charged sufficiently?
The motor may become too hot during rides at high temperatures, up long
inclines or when carrying a heavy load for a long time. The rechargeable
battery, display or operating element may be connected incorrectly, or one or
more of them may have a problem. Are the pedals being pushed?
Is the system switched on?
Is the level of assistance set to OFF?
Remedy
1. Check display screen. The motor assistance is only active up to the
maximum speed for which the e-bike is approved.
2. Check battery is charged. 3. Recharge the battery if it is almost flat. 4.
Switch off the drive system. 5. Wait a moment and then check again.
6. Contact your specialist dealer.
1. Your e-bike is not a motorbike. Push the pedals.
2. Press on-off button (operating element) to switch on the system.
3. Set the level of assistance to HIGH, STD, ECO or AUTO.
4. Contact your specialist dealer if you still feel that the no assistance is
being supplied.
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Symptom The assisted journey distance is too short.
It is difficult to pedal.
Cause
The battery does not perform as well in winter weather.
Remedy This does not indicate a problem.
The journey distance can be shorter depending on the road conditions, the
level of assistance and the total light usage time. Is the battery fully
charged?
The battery is a consumable. Repeated charging and long periods of use cause
the battery to degrade (loss of power). Are the tyres pumped to an adequate
pressure? Is the level of assistance set to OFF? The battery charge might be
low.
Have you switched on the system with your foot on the pedal?
1. Check battery is charged. 2. Recharge the battery if it is almost flat.
3. If the distance covered with a fully charged battery has become shorter,
the battery may be affected. Replace the battery with a new one.
4. If the distance you can cover with one single charge is very short,
replace the battery with a new one.
1. Pump up tyres.
2. Set the level of assistance to HIGH, STD, ECO or AUTO.
3. Check battery is charged. 4. Recharge the battery if it is almost flat. 5.
Switch on the system again without applying
pressure to the pedals. 6. If assistance is still not supplied, contact your
specialist dealer.
11.2 REPAIR
Special expertise and tools are required for many repairs. That is why only a
specialist dealer may perform repairs.
11.2.1 ORIGINAL PART The individual e-bike parts have been carefully selected
and matched to one other. Only original parts must be used for maintenance and
repair. Observe the operating instructions for the new components.
11.2.2 REPLACING THE LIGHTS Replace components with ones in the right power
class.
11.2.3 ADJUSTING THE HEADLIGHT The headlight must be positioned so that its
beam hits the road surface 10 m in front of the e-bike.
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12 RECYCLING AND DISPOSAL
12.1 DISPOSAL
FIT DISPLAY COMFORT + FIT REMOTE BASIC
Mechanical and electrical devices, accessories and packaging should be taken
for recycling in an environmentally responsible manner. Do not dispose of them
in the household waste!
For EU countries only: According to the European Directive 2012/19/EU on waste
electrical and electronic equipment and its implementation in national law,
chargers that can no longer be used must be collected separately and recycled
in an environmentally responsible manner.
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References
- E-bike system integration from Biketec Europe GmbH | Biketec Europe GmbH
- Declaration of conformity | Biketec Europe GmbH
- FIT e-bike system integration | Biketec GmbH
- Declaration of conformity of all our products | Biketec GmbH | Biketec GmbH
- Find out more about the FIT E-Bike Control app from Biketec Europe Ltd