ONEPLUS Nord N100 Smartphone User Guide

: June 3, 2024
: OnePlus

Table of Contents

ONEPLUS Nord N100 Smartphone
Legal Notice
General Safety Information
Battery Safety
Charging Satety
Care and Maintenance
OnePlus Device Warranty Information
FCC Regulatory Conformance
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

ONEPLUS Nord N100 Smartphone

Legal Notice

Declaration

Without prior written permission of OnePlus, reproduction, transfer, distribution or storage of the contents in this document in any form is prohibited. OnePlus operates a policy of ongoing development Thus, OnePlus reserves the right to make changes or improvements to any of the products described in this document without prior notice. The contents of this document are all provided ‘as is”. Except as required by applicable law, no warranties of any kind, either express or implied, are made in relation to the accuracy of this document. To the maximum extent permitted by applicable law, under no circumstances shall OnePlus or any of its licensors be responsible for any loss of data or incur any special, incidental, consequential, or indirect damages caused.
Availability of product supplies, application software, and accessories may vary. For detailed information, please refer to an authorized One Plus distributor. This device may contain commodities, technology, or software subject to export laws and regulations. Diversion contrary to law is prohibited.

Trademarks and Permissions

ONE PLUS and llf’ are trademarks or registered trademarks of One Plus Technology (Shenzhen) Co., Ltd. All rights reserved.
Android TM is a trademark of Google Inc. LTE is a trademark of ETSI.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.

Wi-Fi®, the Wi-Fi CERTIFIED logo, and the Wi-Fi logo are trademarks of Wi-Fi Alliance.
Other trademarks, product, service and company names mentioned may be the property of their respective owners.

Privacy Policy

OnePlus is constantly striving to protect your personal information. To better understand how we protect your personal information, you can read our “Privacy Policy” in the Setup Wizard when you turn on your phone for the first time. You can also check our ‘Privacy Policy’ by following the steps: Settings > About device> Legal Information> Privacy Notice

Regulatory Information

Regulatory information can be found on your device by accessing through ‘About device’ found in the ‘Settings’ menu.

Precautions for using the device

Please read all the safety and health information carefully before using your device to ensure its safe and proper operation.

General Safety Information

Failure to follow these guidelines may cause harm to your device, property, yourself, or others.
Do not switch on the device where prohibited or when it may cause interference or danger.
Donot use device at gas stations, service stations, or near fuel or chemicals
Please do not store or carry your mobile phone or accessories near liquid or Tiamimade gas
Do not place the phone near magnetic cards or other magnetic objects, Since information stored on floppy discs, memory cards and credit cards COuld be damaged by magnetic radiation.
Do not place the battery, phone or charger in a microwave oven or other high voltage equipment. OtherwIse, it may cause circuit damage, fires, or other damage.
Do not disassemble or open, crush, bendor deform, puncture, or shred.
All wireless devices, including mobile phones, might be susceptible to interference, and it can also cause interference. Please check all laws and regulations when using your mobile phone, especially in airplanes hospitals or medical institutions.
Only use branded accessories and batteries that are approved by OnePlus. Accessories which are not approved by OnePlus may damage the phone or violate local regulations for radio devices. OnePlus will not take any responsiility for accidents or problems caused by using accessories that are not apprOved by OnePlus.
The device is designed for water resistance under certain conditions, but OnePlus does not recommend excessive submersion. Liquid damage will void the warranty.
When connecting with other devices, please follow the safety guidelines presented in this manual. Do not attempt to connect your device with incompatible products
Please do not use the phone it antenna is damaged. Otherwise, it could cause injury.
Please keep metalic objects away from phone receiver. Small metallic objects may be attracted to the device and personal injury or device damage cOuld occur.
Keep a minimum distance of 15 cm between a wireless device and an electronic implant (pacemaker,Insulin pumps, neurostimulators, etc). f wearing an electronic implant, hold the device on the side opposite the implants.
Keep the device away from the belly of pregnant women.
Keep the device away from the lower abdomen of adolescents.
Children and adolescents should make reasonable use of the phone.
Avoid night communications and limit the frequency and duration of calls.
Only connect to power sources with USB 20 or above.
To reduce the level of exposure to radiation, you should use the mobile telephone in proximity to the network tower or use of accessories (hands-free kit etc) or use loudspeaker if suitable; use the device under good reception conditions (when the signal indicator displays a full signal on the signal reception bar) can reduce the amount of radiation received; giving priority to the use of data, SMS and MMS messages rather than calls
If your device support wireless charger and when using it as a wireless charger it is intended for use as a desktop device and should not be carried when in this mode. To comply with RF exposure requirements when using in the wireless charging mode please place the device at a minimum distance of 10cm from your body.

Battery Safety

Please do not attempt to repair, disassemble or modify the battery
Replacing battery by an incorrect type may present a risk of fire, explosion, leakage, or another hazard. Your phone carn only use OnePlus-authorized batteries
Do not place or use battery near fires, heaters, direct sunlight, immerse or expose to water or other liquids, or other heat sources. Prolonged exposure to heat may cause battery leakage, explosions, or fires
Please do not place pressure on or pierce the battery with hard objects.
Damaging the battery could cause battery leakage, overheating, or fires.
Do not short-circuit a battery or allow metallic or conductive objects to contact the battery terminals.
Avoid dropping the phone or battery. If the phone or battery is dropped, especially on a hard surface, and the user suspects damage, take it to a service center for inspection.
If you experience any battery abnormalities, such as high temperature discoloration, distortion, or leakage, immediately discontinue usage of the device and contact customer support
All batteries have a limited lifespan and will begin to lose capacity after several hundred charges/discharges.
Do not dispose of the battery as household waste. Promptly dispose of used batteries in accordance with local regulations.
Do not place the phone or battery in a low air pressure location, which may lead to an explosion or battery leakage.

Charging Satety

The charger is intended for indoor use only.
Do not charge the battery under the following conditions: in direct
Sunlight, in temperatures below 5° C; in areas with humidity, dust or strong vibrations; in areas neara lv,radio or other electrical appliances.
The charger shall be installed near the equipment and shall be easily accessible.
The maximum ambient charging temperature of the equipment declared
Dy manutacturer is 35° C.
Sockets that are dirty may cause poor contact with the charger and your phone may tail to charge properly.
Please only use the official OnePlus charger. Using unauthorized chargers can be dangerous and can void yOur warranty.
Make sure to only use outlets with the correct voltages (as label led on the charging brick). USing an incorrect voltage can damage your phone and/or battery and lead to injury.
Do not use unsafe plugs or outlets.
Do not use a short-circuit charger.
Do not connect your device toa high-voltage power supply or the battery could become damaged
Do not disassemble or modity charger, as this may lead to personal injury, electric shockor fire.
Do not touch the charger, cable or power SOcket with wet hands, as this may cause electric shock.
Do not place heavy objects on the power cord or attempt to modity any cables
Make sure to grasp the charger firmly while unplugging it
Do not pull the power cord as this may lead to damage and cause electric shock or fire.
Before cleaning the device, unplug the power plug from the socket
Unplug the charger from electrical outlets and the device when not in Use.

Driving Safety

Do not use the device and safety should take priority when you are operatinga vehicle. Be sure to obey related regulations in the area or country in where you drive.
Do not place your phone or accessories near safety air bags.
Compass and GPS information are only used for reference purposes
If you do not wish to disclose your location, be sure not to use applications that can record your location.

Health Information

To prevent possible hearing damage, do not listen at high volume levels for long periods.
Damage to the display or battery could lead to leakage of the liquid. If this liquid comes in contact with your eyes, skin or clothes, immediately rinse your eyes (do not rub) or wash skin with water thoroughly and seek medical attention.
Some people may get dizzy or experience medical problems in response to flashing lights. If you are at risk, please consult your doctor before using this device. If you have the following symptoms: headache, dizziness, convulsion, eyes or muscle cramps, loss of consciousness, or involuntary body moements, please stop using the device immediately and seek medical attention. Avoid using the device for extended periods and keep proper distance from your eyes.

Laser Safety Statement

If this product supports the laser auto-focus feature. To ensure proper use of this product, please read this owner’s manual carefully and retain for future reference. Should the unit require maintenance, contact an authorized service center. Use of controls, adjustments, or the performance of procedures other than those specified herein may result in hazardous radiation exposure. To prevent direct exposure to laser beam, do not try to open the enclosure or make direct contact with the laser.

Regulatory Label Information (If supported)

You can check our “Regulatory Labels” by following the steps: Settings>About device Regulatory

EU Regulatory Conformance

CE Statement
Hereby, OnePlus Technology (Shenzhen) Co, Ltd. declares that the radio equipment type Smart Phone is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity (EU-DoC) is available at the following internet address
https://www.oneplus.com/support/manual
Notice: Observe the national local regulations in the location where the device is to be used. This device may be restricted for use in some or all member states of the European Union (EU).

RF Exposure Information (SAR)

The SAR limit of Europe for Head and Body is 20W/kg, and for Limbs is 4.0W/kg. The highest SAR value of this device complies with this limit.
This device was tested for typical operation with the back of the handset kept 5mm from the body. To maintain compliance with RF exposure requirements, use accessories that maintain a 5mm separation distance between your body and the back of the handset. The use of belt clips, holsters and similar accessories should not contain metallic components in its assembly. The use of accessories that do not satisty these requirements may not comply with RF exposure requirements, and should be avoided
Cases with metal parts may change the RF performance of the device including its compliance with RF exposure guidelines, in a marnner that has not been tested or certified, and use such accessories should be avoided.

Restrictions in the 2.4 GHz band

Norway : This subsection does not apply for the geographical area within a radius of 20 km from the centre of Ny-Alesund

Restrictions in 5GHz band

The device is restricted to indoor use only when operating in the 5150to 5350 MHz frequency range in following countries:

Restriction or Requirement in UK

In accordance with the relevant statutory requirements in UK, the 5150 to 5350MHz frequency range is restricted to indoor use only in the United Kingdomn UK

Frequency Bands and Power

Frequency bands in which the radio equipment operates: Some bands may not be available in all countries or all areas. Please contact the local carrier for more details.
Maximum radio-frequency power transmitted in the frequency bands in which the radio equipment operates: The maximum power for all bands is less than the highest limit value specified in the related Harmonized Standard. Please see the “Quick Start Guide” to find the frequency bands and transmitting power.

Correct Disposal of this Product

This symbol (with or without a solid bar) on the device, batteries (included), and/or the packaging, indicates that the device and its electrical accessories (for example, a headset, adapter or cable) and batteries should not be disposed of as household garbage. To safely recycle your device, please use return and collection system or contact the retailer where the device was originally purchased.

RoHS Compliance

This product complies with directive 2011/65/EU and its amendments, on the restriction of the use of certain hazardous substances in electrical and electronic equipment

ERP Compliance

OnePlus Technology (Shenzhen) Co, Ltd Hereby declares that its products conform to the Energy-related Products Directive (ERP) 2009/125/EC. I more information, please visit: https://www.oneplus.com/support/manuals

Care and Maintenance

The following suggestions will help you maintain and prolong the life of your device.
Only qualified and authorized personnel should make repairs to this product
Disabling features such as Bluetooth and Wi-Fi when not in use and dimming the screen can help you save energy and extend battery life
Clean your phone and charger with a soft, clean, dry cloth. If the screen comes into contact with liquid or dust, please clean it immediately. Do not use alcohol or irritating chemicals to clean the device.
Touching the screen with a sharp object may cause the screen to be Scratched.
Please do not touch the connection port of the phone, as static electricity may harm components in the device.
ldeal operating temperatures are 0° C to 35° C, ldeal storage temperatures are -20 Cto +45° C
Only operate your phone between 35% to 85% humidity.
Do not place the phone on uneven or unstable surfaces.
Do not hit, press, shake or drop the phone to avoid damage and injury.
Charger are not waterproof. Please do not use these devices in the bathroom, areas of high temperature, humidity or dust; please avoid ra
When the phone is transmitting data or saving information, do not remove the SIM card.
Please keep the phone out of reach of children in order to prevent injuries or property damage.

OnePlus Device Warranty Information

OnePlus devices purchased on oneplus. comor authorized sales channels come with a limited warranty. The duration of this warranty is dependent on the original country or region of purchase and is only redeemable within the original country or region. Unless otherwise speciied, this warranty covers the hardware components of the product as originally supplied and doesS not cover, or partially covers, software, consumable items, or accessories, even if packaged or sold together with the product. The limited warranty only covers functional defects of product caused by workmanship or build materials. For more details, please contact OnePlus Customer Support by Visiting oneplus.com/support

The limited warranty does not cover

Defects or damage resulting from accidents, neglect, misuse, or abnormal use, abnormal conditions or improper storage;, exposure to liquid, moisture, dampness, sand or dirt; unusual physical, electrical or electromechanical stress.
Scratches, dents and cosmetic damage, unless caused by OnePlus.
Defects or damage resulting from excessive force or use of metallic objects on the touch screen.
Devices that have the serial number or the IMEI number removed, defaced, damaged, altered or made illegible Ordinary wear and tear.
Defects or damage resulting from the use of the product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by OnePlus.
Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by OnePlus
Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source
Defects or damage resulting from cellular signal reception or transmission, or viruses and 3rd party software problems introduced into the product.
Free warranty replacements and repairs are only valid in the country or region of purchase. Please contact OneFPlus Customer Support for more details

Return Policy (Limited to North America & Europe)

This policy is only applicable to the products purchased from OnePlus official website www.oneplus.com or OnePlus Exclusive Store (if any)
For any product not purchased from OnePlus official website or OnePlus xclusive Store, you may refer to the Return Policy of your original purchase channel.
OnePlus phones and accessories are made to the highest standards and undergo rigorous testing. If you are not satisfied with your OnePlus product for any reason, you may request a return within 15 calendar days of delivery.
Once we approve your return request and receive the product, we will perform standard inspection. Andif the product passes the inspection, we will give you a full refund. Any shipping and handling fees incurred in the return process are not covered by the refund.
Return requests made outside of the 15-day period will not be accepted. We may also choose not to accept returns within these circumstances:

Defects or damages caused by misuse, neglect, physical damage tampering, incorrect adjustment, normal wear and tear or incorrect installation after purchase.
Price fluctuations being the sole reason for return.
Customized customer contracts. In accordance with the UK. Consumer

Rights Act 2015, any goods that are not (1) of satisfactory quality: (2) fit for their given purpose; or (3) as described, may be returned free of charge within 30 days of delivery. Please submit a ticket describing the problem with your device. In order to be eligible for a refund, you mustcontact us within 30 days and describe in details how the goods were defective, damaged, or materially different. We may choose not to accept returns for any of the above mentioned circumstances. In all cases, we will inspect the product and verify the fault. To qualify for a replacement or refund, device must be in “as new’ condition and include all original contents of the package. We reserve the right to refusee a refund or exchange if the product returned is deemed to have been damaged.

Service and Support

Company information: OnePlus Technology (Shenzhen) Co, Ltd.
Address : 18C02,18C03, 18C04, and 18CO5, Shum Yip Terra Building,
Binhe Avenue North, Futian District, ShenZhen, GuangDong, P.RC.
Please contact OnePlus Customer Support to request a return at oneplus.com/support.

OnePlus Customer Support

Support information and assistance go to:
https://www.oneplus.com/uk/support?from=head
Download manuals:
https://www.oneplus.com/uk/support/manuals?from=foot

CE Highest SAR

Head : XXX W/kg(10g)
Body: XXX W/kg(10g)
Limbs: XXX W/kg(10g)

FCC Regulatory Conformance

FCC Statement

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:

This device may not cause harmful interference
This device must accept any interference received, including interference that may cause undesired operation.

Reorient or relocate the receiving antenna.
Increase the separation between the eguipment and receive.
Connect the equipment into an outlet ona circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Caution:

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

RF Exposure Information (SAR)

This device complies with RF specifications when used near your ear or at a distance of 1.5cm from your body. Ensure that the use of belt clips, holsters and similar accessories should not contain metallic components. Keep the device away from your body to meet the distance requirement.
This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government.
The antenna(s) used for this transmitter must not be collocated or operate in conjunction with any other antenna or transmitter. The SAR limit set by the FCC is 1.6W/kg. The highest SAR value of this device type complies with this limit. And please see the “Quick Guide” to find the highest SAR value reported to FCC.

Regulatoryy

Steps to search Regulatory : Go to Settings-About Phone-Regulatory