j5 create JCD403 USB4 8K Multi-Port Hub User Guide
- June 3, 2024
- j5 create
Table of Contents
USB4® 8K Multi-Port Hub
Features USB4® Technology
JCD403
Quick Installation Guide
Features
- Supports resolutions up to 8K
- Compatible with Thunderbolt™ 4, Thunderbolt™ 3 or other USB-C® host laptops
- Thunderbolt™ 4, USB4® is required to achieve 8K resolutions.
- Also supports other USB™ 3.2 host laptops and lower resolution monitors/displays
- One 2.5 Gigabit Ethernet port for a high-speed multi-gig network connection
- Two SuperSpeed+ USB™ Type-A 10Gbps ports to accommodate new and legacy peripherals
- One USB-C® downstream port supports up to 10Gbps data transmission
- Power Delivery 3.0 offers up to 100W of pass-through charging
- Multiple data and display protocols efficiently share bandwidth to offer optimal performance
- Wide compatibility with various operating systems and devices
- Plug-and-play, no driver installation required
System Requirements
- Available Thunderbolt™ 4, Thunderbolt™ 3, USB4®, and USB-C® host laptops
- DisplayPort™ 1.4 is required on graphics card and video source to achieve 8K @ 60 with DSC host support.
Note
-
If you are using high-powered USB™ devices, attach a USB-C® power adapter to the power delivery port to ensure maximum performance.
To avoid disruption, do not remove the power adapter while copying files. -
We advise no more than one (1) bus-powered/portable external hard disk drive to be connected to the adapter at a time
-
DSC = VESA® Display Stream Compression (DSC) Standard. Only available on NVIDIA® GeForce® RTX 20 Series and AMD™ Radeon™ RX 6000 Series GPUs or above
-
Recommended Graphics Cards: Intel® HD Graphics 620, Intel’® HD Graphics 520 or above
FCC Information
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate this device.
LIMITED WARRANTY
j5create offers a limited 2-year warranty. User’s wear & tear damage is not
included. The user shall call or email j5create customer service with the
defect information of the product and obtain a return authorization number.
Users are responsible for one-way return freight cost and we will take care of
one-way freight back. In order to obtain a return authorization number, users
should have the following information handy when calling or emailing the
service team:
(i) a copy of the original purchase invoice to verify your warranty
(ii) a product serial number
(iii) a description of the problem
(iv) customer’s name, address, and telephone number j5create does not warrant
that the operation of the product will be uninterrupted or error-free.
j5create is not responsible for damage arising from failure to follow
instructions relating to the product’s use. This warranty does not apply to:
(a) consumable parts, unless damage has occurred due to a defect in materials
or workmanship; (b) cosmetic damage, including but not limited to scratches,
dents, and broken plastic on ports; (c) damage caused by use with non-j5create
products; (d) damage caused by natural disasters; (e) damage caused by human
misuse (lost, accident, abuse, misuse or other external causes); (f) damage
caused by operating the product outside the permitted or intended uses
described by j5create; (g) damage caused by service (including upgrades and
expansions) performed by anyone who is not a representative of j5create or a
j5create Authorized Service Provider; (h) a product or part that has been
modified to alter functionality or capability without the written permission
of j5create; or (i) if any j5create serial number on the product has been
removed or defaced. If such a situation occurs, j5create will calculate the
cost of materials and repair for your reference. This warranty is given by
j5create in lieu of any other warranties expressed or implied.
LIMITATION OF WARRANTY
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS
THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS
PERMITTED BY LAW, J5CREATE DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU
MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES
CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS
OF YOUR COUNTRY, PROVINCE OR STATE. TO THE EXTENT NOT PROHIBITED BY LAW IN
YOUR STATE, PROVINCE, JURISDICTION OR COUNTRY, THIS WARRANTY AND THE REMEDIES
SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND
CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED.
J5CREATE’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE AND/OR
SOFTWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS WARRANTY.
J5CREATE’S LIABILITY DOES NOT EXTEND BEYOND THE REMEDIES PROVIDED FOR IN THIS
LIMITED WARRANTY, AND J5CREATE DOES NOT ACCEPT LIABILITY FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES, FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST OR DAMAGED DATA OR SOFTWARE.
J5CREATE DOES NOT WARRANT THAT THE OPERATION OF ANY J5CREATE PRODUCT WILL BE
UNINTERRUPTED OR ERROR FREE.
J5CREATE’S LIABILITY IN ANY SITUATION WILL BE NO MORE THAN THE AMOUNT YOU PAID
FOR THE SPECIFIC PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM
AMOUNT FOR WHICH WE ARE RESPONSIBLE.
EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY AND TO THE EXTENT
NOT PROHIBITED BY LAW, J5CREATE DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS,
EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION,
WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY AND FITNESS FOR A
PARTICULAR PURPOSE AND WARRANTIES AND CONDITIONS AGAINST HIDDEN OR LATENT
DEFECTS. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW
DISCLAIMERS OF IMPLIED WARRANTIES AND CONDITIONS, SO THIS DISCLAIMER MAY NOT
APPLY TO YOU.
TO THE EXTENT SUCH WARRANTIES AND CONDITIONS CANNOT BE DISCLAIMED UNDER THE
LAWS OF THE UNITED STATES, CANADA (AND ITS PROVINCES) OR OTHERWISE, J5CREATE
LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES AND CONDITIONS TO THE
DURATION OF THIS EXPRESS LIMITED WARRANTY AND, AT J5CREATE’S OPTION, REPAIR OR
REPLACEMENT SERVICES. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES MAY
NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION MAY LAST,
SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.
NO WARRANTIES OR CONDITIONS, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE
LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES, PROVINCES, JURISDICTIONS OR
COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR
CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
WARRANTY SUPPORT ONLY APPLIES WHEN THE COVERED PRODUCT IS LOCATED WITHIN THE
COUNTRY IN WHICH J5CREATE ORIGINALLY SOLD THE SYSTEM, AS REFLECTED IN
J5CREATE’S RECORDS. IF YOU NEED SUPPORT FOR THE PRODUCT OUTSIDE OF THE COUNTRY
OF ORIGIN (FOR EXAMPLE, WHILE TRAVELING, OR IF THE SYSTEM HAS BEEN RELOCATED
TO A NEW COUNTRY), THEN J5CREATE MAY OFFER YOU OTHER SUPPORT OPTIONS FOR AN
ADDITIONAL CHARGE.
For more information please visit our website at http://www.j5create.com
Copyright© 2022 j5create. All rights reserved. All trade names are registered
trademarks of their respective owners. Features and specifications are subject
to change without notice. Product may not be exactly as shown in the diagrams.
USB4, USB-C, and USB are trademarks of USB Implementers Forum, Inc., its
affiliates or its respective owners, registered or used in many jurisdictions
worldwide. DisplayPort is a trademark of Video Electronics Standards
Association, its affiliates or its respective owners, registered or used in
many jurisdictions worldwide. HDMI is a
trademark of HDMI Licensing Administrator, Inc., its affiliates or its
respective owners, registered or used in many jurisdictions worldwide. Intel
and Thunderbolt are trademarks of Intel Corporation, its affiliates or its
respective owners, registered or used in many jurisdictions worldwide. NVIDIA
and RTX are trademarks of NVIDIA Corporation, its affiliates or its respective
owners, registered or used in many jurisdictions worldwide.
AMD and Radeon are trademarks of Advanced Micro Devices, Inc., its affiliates
or its respective owners, registered or used in many jurisdictions worldwide.
Other trademarks and trade names may be used in this document to refer to
either the entities claiming the marks and/or names or their products and are
the property of their respective owners. All company, product and service
names used are for identification purposes only. Use of these names, logos,
and brands does not imply endorsement. We disclaim any interest in the marks
of others.
STOP!
If you have any problems with this product please contact our technical
support team for assistance.
TECHNICAL SUPPORT
Customer Service : 888-988-0488
Technical Support : 888-689-4088
Email : [email protected]
TECHNISCHER SUPPORT
Kostenloser Anruf bei :+1-888-988-0488
Sprechstunden : Mon.-Frei. 10.00 – 18.00 U.S.A-E.S.T
E-mail : [email protected]