RIDE1Up Roadster V3 Electric Bike Owner’s Manual

Roadster V3 Electric Bike

E-bike Owner’s Manual

Roadster V3

For the most up to date documents, bike models, additional information, instructional videos, and more, visit us at Ride1UP.com

Ride1Up Roadster V3 Owner’s Manual

Thank you for purchasing a Ride1Up ROADSTER V3 e-bike! Please fill out the information below. This  is for your records only. Your serial number is the number stamped on the bottom of the downtube facing  the front of the e-bike.

OWNER’S NAME: __
DATE OF ASSEMBLY: __
BIKE SERIAL NUMBER: _____

IMPORTANT  – READ ALL INSTRUCTIONS AND WARNINGS BEFORE YOU ASSEMBLE OR USE THIS E-BIKE. FAILING  TO DO SO COULD CAUSE DEATH, SERIOUS PERSONAL INJURY, PROPERTY DAMAGE AND/OR A VIOLATION OF THE  LAW. IT IS YOUR RESPONSIBILITY TO UNDERSTAND AND ABIDE BY ALL LAWS RELATED TO THIS E-BIKE. RETAIN  INSTRUCTIONS FOR FUTURE REFERENCE AND TO PROVIDE TO OTHER USERS AND/OR FUTURE OWNERS. YOU MUST BE EIGHTEEN (18) YEARS OR OLDER TO RIDE THIS E-BIKE.

California Proposition 65 Warning – Certain components in this product and its related accessories contain  chemicals known to state of California to cause cancer, birth defects or other reproductive harm. Wash  hands after handling.

Need service or support? Visit our website https://ride1up.com/bike/support for quick answers or call/email  us directly. Our support team are ready to help you, M-F: 9AM-5PM.

Ride1UP Customer Support Contact:
Phone: (877) RIDE1UP (743-3187)
Contact Us: https://ride1up.com/contact/

For the most effective assembly resources on your ROADSTER V3, please scan the QR Code below for  the video assembly tutorial:

For the most up to date documents, bike models, additional information, instructional videos, And more visit us at Ride1UP.com

 Model: Roadster V3

1. Safety Notes

1.1 Personal Safety:

It is the owner’s/rider’s responsibility to properly assemble the e-bike and inspect all components and  ensure all nuts and bolts are tightened for safety or to trust a qualified 3rd party to do so. This is critical for  safety on this e-bike.

Do not operate the bike until you have read and understand all sections of the entire manual. There are  important safety warning throughout the whole manual that must be followed to prevent dangerous situations,  accidents, and possibly injury and/or death.

This e-bike is only intended for use on paved roads or designated e-bike paths. Using the e-bike for any  other purpose may result in serious injury. Before you ride this e-bike, practice riding in a safe area free of  hazard and take time to learn the e-bike’s controls and power.

Be sure to understand and follow all local laws and regulations, and changes to the same. Have maintenance/repairs done by a qualified bicycle mechanic.

Never use/ride any Ride1Up bike product in ways precluded by the manufacturer and the laws of your state  and local municipality. It is your responsibility to comply the laws in which you are operating the e-bike. Laws  vary depending on location in which you operate the bike. Failure to do so could cause death, serious  personal injury, property damage and/or a violation of the law.

Obey all rules of the road and local traffic laws. Respect motorists, pedestrians, and other cyclist.

At night, when visibility is low, your e-bike MUST have white front lights and red rear lights lit. It MUST also  be fitted with a red rear reflector and amber pedal reflectors. Use caution when loading your e-bike into a  car or when mounting it on a bicycle carrier. You must avoid damaging the wires of the electrical components  during riding, transporting, and storing your electric bike. Failure to do so could cause death, serious  personal injury, property damage and/or a violation of the law.

The top speed of this ebike is 28mph on pedal assist. Speed laws vary depending on location in which you  operate the bike. All riders ride at their own risk. It is your responsibility to comply the rules, laws and  regulations in which you are operating the e-bike. Failure to do so could cause death, serious personal injury,  property damage and/or a violation of the law.

For the most up to date documents, bike models, additional information, instructional videos, And more visit us at Ride1UP.com

1.2 E-bike Safety:

You must be eighteen (18) years old or over to ride this e-bike. Your e-bike is designed for a maximum  permitted overall weight (rider + passenger + cargo) of 350 lbs. Do not exceed carrying capacity as this may  compromise the integrity of the bike and could cause death, serious personal injury, and/or property  damage. Your bike must be inspected or assembled by someone experienced with bike mechanics prior to  use. Proper assembly and inspection of all nuts and bolts are vital for safety and for your warranty coverage  as damages due to improper assembly are not covered under warranty. Improper assembly of critical  components could lead to serious injury and or death. Do not submerge your e-bike in water as this may  damage the electrical and mechanical components of the e-bike and could cause death, serious personal injury, and/or property. Be aware that the speed at which you are traveling may be faster than you are used  to, especially when accelerating.

Throttle should be gradually applied for a smooth acceleration. If you feel that the throttle, pedal assist, or  brake levers are abnormally functioning, such as jerky acceleration, brakes not stopping the bike etc. please  stop using your ebike immediately and contact our Customer Support Department or review our Support  Library for troubleshooting steps.

The rear rack on the ROADSTER V3 has a maximum weight capacity of 150 lbs. Do not exceed the max  weight capacity as this may compromise the integrity of the bike and could cause death, serious personal  injury and/or property damage.

Whenever riding with a passenger, it is important to practice extra caution and not exceed speeds of  15 MPH and the maximum weight capacity for the rack of 150 lbs. Not following these limits could cause  death, serious personal injury, and/or property damage.

1.3 Electrical Safety:

 Only use the charger supplied by Ride1UP and never tamper or modify the charger in any way. Do  not leave the e-bike or battery plugged into a wall outlet unattended. Unplug the battery before leaving the  bike alone. The charger has been designed for a specific voltage and should not be tampered with in any  way. Always check that the outlet’s voltage is the same as that stated on the rating label. A charger that is  suitable for one type of battery pack may create a risk of fire when used with another battery pack; never  use the charger with another e-bike or attempt to charge this product with another charger.

Before use, check the charger cord for signs of damage such as exposed wires or tears in the cable lining.  A damaged or entangled charger cord increases the risk of fire and electric shock. Keep the charger cord at least 6ft away from hot surfaces and sharp edges. Do not handle the charger with wet hands as it could  cause death, serious personal injury, and/or property damage. Do not store or charge the e-bike outdoors.  The charger must be removed from the socket before removing the battery, cleaning or maintaining the e bike because this creates potential for electrical damage and/or injuries.

For the most up to date documents, bike models, additional information, instructional videos, And more visit us at Ride1UP.com

1.4 Brake Safety:

 Regularly check your brakes for signs of wear and tear and functionality such as a reduction in  breaking power. Before every ride, quickly test your brakes by walking next to the e-bike and engaging the  brakes assuring they are properly working. Visibly check your brakes to ensure there is no damage such as  cracks and breaks. Failure to do so could cause death, serious personal injury, and/or property damage.

Any worn parts must be repaired or replaced immediately. Be careful while getting used to the brakes. Never  brake with only your front brake. Practice emergency stops in a place clear of traffic until you are comfortable controlling your e-bike. Wet weather reduces your braking power and the grip of the brakes. Reduce your  speed and be aware of longer stopping distances when cycling in wet conditions. Braking on unpaved

surfaces will differ. Be sure to practice braking on different surface types. Ensure that braking surfaces and  brake pads are free of wax, grease and oil. Do not pedal and brake at the same time as this will cause  excessive wear.

1.5 Maintenance:

Make sure all screws, nuts and bolts are tightened securely before riding. Failure to do so could cause  death, serious personal injury, and/or property damage. Many parts on your e-bike are subject to a higher  degree of wear due to their function and depending on their use such as brakes, tires, pedals etc. Have your  e-bike checked regularly at a professional bike shop and have any worn parts replaced. Depending on the  level and extent of use, regularly can mean as much as once a week, and as little as twice a year. It is the rider’s/owner’s responsibility to ensure the e-bike is safe to ride at all times.

Ensure the battery is removed from the bike before carrying out any maintenance. You must always use  genuine replacement parts when performing maintenance on your e-bike. Regularly check the tire pressures  (See sidewall of your tire for correct psi range) and regularly check the tread depth of tires.

After an accident or crash you must take your e-bike to a bike repair specialist to make sure that it is  safe to ride. Be aware that damage may not be visible. Failure to do so could cause death, serious personal  injury, property damage and/or a violation of the law.

Any form of crack, scratches or change of coloring in highly stressed areas indicate that the life expectancy  of the part has been reached and it should be replaced immediately.

1.6 Additional Warnings:

Routine maintenance checks are required on your e-bike. Check all important connections, brake  functionality, and ensure axle nuts are secured before riding. Failure to do so could cause death, serious  personal injury, and/or property damage.

For the most up to date documents, bike models, additional information, instructional videos, And more visit us at Ride1UP.com

It is recommended to not ride at night when visibility conditions are low if avoidable. Riding is more  dangerous than riding during the day. Do not ride your bike at night without properly functioning front head  lights and rear taillights. Wear reflective and light-colored clothing. Failure to do so may result in serious  injury and/or death.

The e-bike is intended for use by those at least eighteen years of age. Use by anyone below the age  of eighteen is prohibited. Riders must have the physical condition, reaction time, and mental capacity to ride  safely and manage traffic, road conditions, sudden situations, and respect the laws governing electric bike  use where they are ride. If you have an impairment or disability such as a visual impairment, hearing  impairment, physical impairment, cognitive/language impairment, or a seizure disorder, consult your physician before riding any bike.

Have installation/assembly checked by a professional bike mechanic or completed entirely by a bike  mechanic prior to riding. All bolts and nuts should be checked. Failure to do so could result in serious injury  and/or death.

When operating your e-bike: Do not wear earplugs, headphones, headsets, or use a cell phone while  riding. Never hitch rides on other vehicles. Never hold an item which interferes with your grip on the  handlebars & never be under the influence of alcohol or drugs while riding.

ALWAYS wear a helmet when riding your e-bike. Wear appropriate shoes, eye protection, and avoid  loose clothing. Wear reflective clothing and gear when visibility is diminished. Failure to do so may result in  serious injury and/or death.

1.6 Additional Warnings (Continued):

It is your obligation to check all applicable laws for bicycle rules governing operation, equipment, use and  appropriate places for operation. Do not exceed local speed restrictions. Maintain your brakes such that you  can at least execute a one-braked-wheel skid on dry, level, clean pavement.

Never configure your e-bike such that the handlebars are higher than a rider’s shoulders because this will  reduce the rider’s ability to steer and control the e-bike. In addition to front and rear reflectors, you must also  ensure that the e-bike is equipped with side reflectors. Never ride your e-bike without the seat provided with  the e-bike.

This e-bike is not meant for downhill riding or rocky trails. The e-bike is for paved or smooth surfaces only.

Do not ride your e-bike in unsafe weather conditions or when the road surface is comprised, with ice,  snow, water, sand, loose gravel or anything else that could cause a loss of traction. Failure to follow this rule  may result in serious injury and/or death.

For the most up to date documents, bike models, additional information, instructional videos, And more visit us at Ride1UP.com

It is recommended to not ride in wet weather. Wet weather impairs visibility, braking and traction of the ebike  and affects others sharing the road. Accidents increase in wet weather conditions.

Keep your e-bike and packaging materials such as plastics, foam, and cardboard away from children.

Lithium-Ion batteries can be extremely dangerous if stored or used improperly. Please learn proper  care of your battery at http://batteryuniversity.com/. Damage to your lithium battery from misuse could result  in serious injury, hazardous smoke and fires, and/or death. Do not ride if the battery pack is visibly damaged.

Special precautions must be taken if you transport your e-bike with you during air travel, or if shipped by air  courier. Be sure to follow all requirements of airlines and air couriers regarding lithium batteries if you take  your e-bike with you during air travel, or if you ship your e-bike by air courier.

Always be aware of the traffic around you. Keep a lookout for obstacles in your path and in your  surroundings.

Never operate a bike while under the influence of alcohol, drugs, or any substance or condition that  could impair motor functions, judgement, or the ability to safely operate a bike.

1.7 Notable Bike Parts:

For the most up to date documents, bike models, additional information, instructional videos, And more visit us at Ride1UP.com

2. What’s in the Box?

The ROADSTER V3 will arrive fully wrapped with foam and cardboard and include the following in our  Accessory Box:

Accessory Box:

• User Manual 
• Ride1Up Gift
• Battery Charger
• (2) Keys
• Ride1Up Allen Wrench Set
• (2) 13/15 Double Wrenches
• 8/10 Double Wrench
• (2) Pedals – R & L
• 12mm M5 Screws
• 34 mm M6 Screw

3. Installation Steps: Assembling Your Bike

Please scan QR Code below for ROADSTER V3 Assembly Video.

3.1 Handlebar Assembly

PLEASE COMPLETE STEPS IN ORDER.

• Ensure that the front fork is facing the correct way. The brakes near the bottom of the fork should  be on the riders left hand side.
• Check the routing of the cables again before installing the handlebars. You may need to flip your  handlebars for proper routing.
• Prepare to install the handlebars by loosening the four stem faceplate screws using a 4mm allen  wrench.
• Place the handlebars onto the stem and secure it in place by screwing back on the faceplate.
• Tighten the 4 screws in an “X” pattern to ensure tightness is distributed evenly.
• Do not stress, stretch, or kink your hydraulic brake line.

WARNING: ◆ IT’S VITAL TO TIGHTEN THE BAR CLAMP TO AVOID THE MOVEMENT OF THE HANDLEBARS, AS WELL AS THE COMPRESSION CAP, ENSURING FORK IS INSTALLED CORRECTLY. THIS SHOULD BE COMPLETED BY SOMEONE FAMILIAR WITH BIKE MECHANICS

3.2 Front Wheel Assembly:

• Do not touch the brake pads or brake rotors with your fingers. The oil will contaminate them  and cause noises when braking.
• Do not squeeze the brake lever before the rotor is installed in between the brake pads. This  may damage the brake caliper.
• Do not stress, stretch, or kink your hydraulic brake line.
• Remove the 3 fender bolts shown and attach the fender to the fork
• Remove the thru-axle and fork platform
• Align the disc rotor so it fits between the brake pads. Do not force it.
• Place the front wheel axle onto the fork dropouts. (Figure 3)
• Install the thru-axle through the fork dropouts
• Tighten the thru-axle to specified torque values. Line up the disc rotor to make sure there is  space on each side, so they don’t rub. Then make sure the wheel is secure.

  WARNING ◆  IT IS VITAL THAT THE AXLE BOLTS HAVE BEEN TIGHTENED. IF THEY ARE NOT  PROPERLY ALIGNED, THE WHEEL MAY COME OFF, CAUSING SERIOUS INJURY AND/OR DEATH.

3.3 Seat Post Assembly:

• Using an allen key, adjust the suitable height and tighten the seat clamp to specified torque values.
• 3.4 Seat Clamp Assembly and Adjustment:
• Slide saddle into seat post clamp.
• Using an 6mm hex wrench. Tighten the bolt to 12 nm of torque (unless noted otherwise on  seatpost).
• The seat post angle is adjustable. Ensure the grooves are properly aligned. Ensure the bolt(s) is correctly torqued. If left loose or over-tightened, the seat post bolt could snap causing  serious injury and/or death.

For the most up to date documents, bike models, additional information, instructional videos, And more visit us at Ride1UP.com

NOTE: ◆ SOME GENERATIONS COME WITH THE SEAT POST SEPARATE FROM THE SADDLE.  IF ALREADY JOINED, CHECK THAT THE TORQUE ON THE BOLT IS TIGHTENED TO THE  PROPER TORQUE.

3.5 Pedal Assembly:

NOTE: ◆ THE LEFT AND RIGHT PEDALS ARE UNIQUE.

• Grease the pedal threads with included maintenance grease.

• The left pedal (marked “L”) must be installed in the left crank arm. It is reverse thread, rotate counter clockwise to install and tighten.

• Screw each pedal into a crank by hand. They should screw in easily to start. Do not force them.  • The right pedal (marked “R”) must be installed in the right crank arm. It is standard thread, rotate  clockwise to install and tighten.

• Use a 15mm wrench on pedals to finish tightening the pedals in place.

NOTE:
◆ THERE ARE TWO PEDALS INCLUDED IN THE BOX WITH YOUR BIKE. THE PEDALS  SCREW INTO THE ENDS OF THE CRANKS WITHOUT EXTRA NUTS, SCREWS OR PINS. FAILURE TO USE THE CORRECT PEDAL ON THE CORRECT SIDE WILL RESULT IN A STRIPPED CRANK ARM. ◆

3.6 Detailed Torque Settings:

Saddle Clamp Bolt: 12 nm (unless otherwise marked on seat post)

Crank Arms: 39nm

Compression Cap (bolt): 4-5nm (unless otherwise marked)

Stem/Steerer Clamp: 8-9nm (unless otherwise marked on stem)

For the most up to date documents, bike models, additional information, instructional videos, And more visit us at Ride1UP.com

Handlebar Clamp: 5-9nm (unless otherwise marked), tighten evenly in a cross pattern – If installed  properly the gap at each bolt should be similar. Failure to do so may result in serious injury and/or death.

3.7 Chain Version – Adjust Derailleur and Shifter:

Verify your shifter and derailleur are properly adjusted. When you first assemble your bike, your derailleur  may need to be tuned if you hear any noise while shifting or if it is not shifting smoothly. Or lastly, if the chain  is shifting past the largest or smallest cog.

Rear derailleurs have 3 adjustment screws (2 are the high and low limit screw), plus the barrel adjuster at  the derailleur and the barrel adjuster on the handlebars.

It is critical that the low and high limit screws are properly adjusted. If they are not, the chain may come of the largest cog, into the spokes and cause permanent damage to your derailleur, derailleur hanger, motor  cable, spokes, and rim. The motor is so powerful that if this happens it can quickly destroy or damage the  components mentioned.

Adjusting your derailleur properly will be done best by a mechanic, however it can be accomplished by  following a helpful video. Please check our support pages at www.Ride1UP.com for the latest tips and video  on how to do this properly.

It is normal to need to adjust your derailleur once again after logging some miles on the bike as things settle  (spring and cable tension involved in shifting).

3.8 Test and Adjust Front and Rear Brakes:

After Assembly, you must test your front and rear brake. You can then adjust them as needed. How you  install the front wheel and brake caliper can affect whether the disc brakes rub when first assembling. After  assembly, you may need to adjust the front and rear brake. Look in line with the brake pads and slowly  tighten the quick release axle while ensuring the rotor stays in the exact middle between the pads. The disc  rotor is one of the most exposed malleable components during shipping. If it is bent, it can be trued (bent back) in most cases or replaced with a new disc rotor. If unsure how to properly adjust your brakes, please  check our website for a recommended video. If you are unable to access our website, you should take the  bike to your local bike shop for an assembly inspection and/or tune up. The bike shop will be able to inspect  the bike for safety and adjust your brakes.

4. Battery Connection & Removal

• Insert the key into the battery keyhole.

• Turn the key in a clockwise direction (At 90 degrees).

• Please note that the battery is heavy and will get released from the side of the downtube as soon it is  released. Please use both hands to avoid dropping and damaging the battery.

• With one hand holding the battery in, gently depress the latch and carefully use both hands to remove  the battery from the bottom of the downtube.

• If the battery feels stuck, do not force it, press the battery inwards to take the weight off the latch and it  will release easily.

• Replace battery with key in the same position, then turn the key to lock. This model’s battery lock  automatically returns to the locked position.

• The battery’s charge port is on the upper right of the downtube.

NOTE: ◆ ALWAYS KEEP THE CHARGER PORT COVERED TO PROTECT AGAINST MOISTURE, WHICH CAN DESTROY THE BATTERY. THIS IS ESPECIALLY IMPORTANT IF YOU LIVE IN A WET  CLIMATE.

5. Charging the Battery:

WARNING ◆ DO NOT LEAVE CHARGING BATTERY UNATTENDED

The battery’s voltage is indicated by the display unit located on the handlebars. Your battery must be  charged in an ambient temperature, on a non- flammable & dry surface, away from any sources of heat,  humidity or flammable materials. Do not cover the battery while it is charging.

If you ever see a spark while charging your battery. Please inspect the charging port of the battery and  the tip of the charger. Please contact Support@Ride1UP.com and share pictures.

Follow the steps below when charging the battery:

Step 1. Turn the bike off. The LCD will be off.

Step 2. Plug the charger (which is off) into the socket and then insert the charger plug into the battery,  which is also off. Make sure the charger’s tip is not stressed or supporting the weight of the charger.  Do not wiggle the charger’s tip in the charging port of the battery.

• The red LED lights on: The battery is being charged. ( A )

• The red LED light becomes green: The battery is fully charged, and you can unplug the charger. (Figure B)

(A) (B)

For the most up to date documents, bike models, additional information, instructional videos, And more visit us at Ride1UP.com

NOTE: Depending on the charge level when plugged in, it takes 3-6 hours for the battery to fully  charge when using the standard charger supplied with the bike.

Do not leave the battery unattended while plugged into the charger. Do not store the batteries  connected to the charger.

Battery Basics & Care:

NOTE: Never charge your battery when it’s temperature or the space it is stored in is below freezing. Failure  to follow this rule could result in serious injury, death, and property damage.

The chargers do stop charging when the battery is fully charged. When charging your battery, do not charge  near any potentially flammable material. Charge in a safe fire-resistant space. If you are storing the e-bike  for more than a day, do not leave it plugged in. It is best to leave it charged to 80% but unplugged. The  button on the top of the battery works as a charge gauge. It is not an on-off button. When riding always plug  the charger port with the rubber cover. If moisture gets in, the battery can be destroyed. Everyone is encouraged to learn a little bit more about the basics of lithium ion battery care and proper treatment. For  extended life, charge your battery to 80% and use it until it is at 20%. Depending on the charge level when  plugged in, it takes 3-6 hours for the battery to fully charge when using the standard charger supplied with  the bike. Charging for 1-2 hours will keep it near 80% depending on last usage. You can check the charge  percentage on the display. If storing for longer periods, it is a good idea to store your battery with a 40-80%  charge. Check the battery once a month. If the battery drops to 25% or lower, charge it up to 40-80%.  Recommended storage temperatures are 50°-77°F and will provide the best performance out of the battery.  Storage should be done in a dry area.

For the most up to date documents, bike models, additional information, instructional videos, And more visit us at Ride1UP.com

6. DM09 LCD Display Instructions

6.1 Power On/Off

Long press the POWER button to power on and off. The Display automatically shuts down when the bike is  not used for 10 minutes.

• It is best practice for safety, to only turn on your electric bike once you have lifted your leg  over the bike and are straddling the frame. You should turn it on before you begin riding, but  only once you are ready to ride.

• It is also best practice for safety to turn off the bike when you are done riding after you  dismount from the seat, but before you lift your leg over the bike to get off. If you stop to look  at something or talk with someone, please turn off your bike for safety.

• Once the bike is powered on, the throttle is active, if pushed it will cause the bike to accelerate. If  PAS is on and at 1 or higher, if the pedals are bumped and move forward when next to or moving  the bike, power will be sent to the motor and the bike will accelerate.

• Turning it on and off as described above will minimize the chance of the bike accelerating  unintentionally.

6.2 Pedal Assist Level

For the most up to date documents, bike models, additional information, instructional videos, And more visit us at Ride1UP.com

The assist level ranges from Level “0” to Level “5”. Level “1” is the minimum power and Level “5” is the  maximum. To change the assist level, press the UP or DOWN buttons until desired level is displayed.

6.3 Speed & Mileage mode switch

Pressing the M button can change the speed and mileage mode, AVG→SPEED→MAX SPEED→  TRIP→ODO→TIME.

**If there is no operation for 5 seconds, display will return Speed (Real- Time) display automatically. 6.4 Lights On/Off

Press and hold UP button for 2 seconds to turn on/off the integrated lights.

6.5 Walk/push Assist (4mph)

Press and hold DOWN button for 2 seconds enters the walking mode until released.

6.6 Change settings

Hold the M button to enter the setting menus, press UP/DOWN buttons to change the parameter setting,  pressing the M button can switch to the next item. Holding the M button will exit from menu.

NOTE: ◆ THE DISPLAY MAY VARY BASED ON GENERATION. PLEASE REFER TO OUR ONLINE USER MANUAL BASE FOR UPDATED OR PREVIOUS MODELS.

7. Error Code Troubleshooting:

In the event of a problem with the electrical components of your bike, the display will show an error code.  The error code may only appear briefly when the problem occurs. If an error occurs and you can do so safely,  glance at your screen to see if an error code is present. Compare the code with this list below and how to  resolve:

• 7.1 Error Codes/Source of the Error

8. Warranty Information

NOTE: (full warranty terms listed on website)

All Ride1UP electric bikes come with a One-Year Limited Warranty from date of purchase. Defective items  or parts will be replaced and shipped to the holder of the warranty only. Warranties are not transferable to  parties other than the original purchaser. All purchases must be made directly from Ride1UP.com. If  purchase was not made on Ride1UP.com, you must register your product at ride1up.com/bikes or by  emailing support@ride1up.com with the original receipt of purchase.

The warranty covers product defects only that were already present at time of handover. It does not cover  normal wear and tear, product misuse, act of God, accident, commercial use, alterations, modifications,  improper assembly, water damage, extreme riding, installation of electrical or mechanical components that  have been modified, altered, or replaced with third-party parts, operator error and improper follow-up  maintenance. The warranty is only upheld if the user has followed all the rules in the owner’s manual. Ride1UP reserves the right to make judgment determinations of proper use based on the evidence provided  and may require photos and/or videos of the items in question. Damages resulting from improper assembly  are not covered by the warranty. The components that are covered are: Frame, Fork, Saddle, Stem, Headset,  Tires, Battery, Derailleur, Shifters, Brakes, Hubs, Freewheel or Cassette, Chain, Internal Controller, Display,  Grips, and Motor.

8.1 How to Handle Warranty Claims:

In the event the E-Bike is damaged during shipping, we will file a claim with the shipping company for major  damage and send a replacement part when necessary. Minor scratches to components don’t necessitate  replacement or any refund, but for major aesthetic damage a credit may be issued, or replacement sent if  the item is severely damaged. We will not cover any damage caused when owner sets up their own shipping  option including using a freight forwarding or similar service.

Ride1Up will cover labor and parts involved in handling the guarantee within the 30-day period after  purchase. It is the owner’s responsibility to immediately inspect your bike on receipt, maximum within 3  days. Shipping claims are time sensitive. To quickly resolve the issue, the owner must send an email with a  photo and/or video if appropriate to support@ride1up.com.

After the first 30-days Ride1UP will ship replacement parts of defective items within one year at no charge.  The owner will be responsible for labor. Warranty parts will be shipped within the U.S. only at our cost. It will  be necessary to send an email with a photo/and or as appropriate to support@ride1up.com so we can cover  the warranty.

Ride 1up reserves the right to make judgment determinations of proper use based on the evidence provided  and may require additional photos and or videos of the item or issue in question.

For the most up to date documents, bike models, additional information, instructional videos, And more visit us at Ride1UP.com

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>