OBHGPRO Sleep Tracker and Video Monitor

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Specifications

• Sleep Tracker and Video Monitor
• Tracks Blood Oxygen Levels, Sleep Quality, Heart Rate, and Body
  Temperature Changes

Product Usage Instructions

Overview of Guardian Pro Components

The Guardian Pro consists of the following components:

1. Base Station: Controls brightness, night light, sound, and
   volume settings.

2. Smart Sensor: Monitors oxygen levels, heart rate, and
   temperature.

3. Camera Unit: Includes camera lens, night vision LEDs,
   microphone, and temperature sensor.

4. Parent Unit: Features touch screen display, volume control,
   power button, and flashlight.

Setting Up the Guardian Pro

Follow these steps to set up your Guardian Pro:

1. Place the Base Station in a central location for optimal
   coverage.

2. Connect the Smart Sensor to monitor vital signs.

3. Install the Camera Unit in the baby’s room for video
   monitoring.

4. Power on the Parent Unit and pair it with the other
   components.

Using the Parent Unit

The Parent Unit provides various functionalities:

• Touch screen operation for easy navigation.
• Adjust volume levels and view signal strength.
• Access menu options by swiping up or down on the screen.

FAQ

Q: How do I charge the Smart Sensor?

A: Use the provided charging pins and connect them to the
charging ports on the Smart Sensor.

Q: Can I use the Guardian Pro without connecting it to

Wi-Fi?

A: Yes, the Guardian Pro can function independently without
Wi-Fi connectivity for basic monitoring.

Q: How do I access the audio media playback menu?

A: Tap on the respective icons to access personal recordings,
soothing sounds, or audio books. Use volume controls to adjust
playback.

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USER’S GUIDE
GUARDIAN PRO Sleep Tracker and Video Monitor Tracks Blood Oxygen Levels, Sleep Quality, Heart Rate and Body Temperature Changes
OBHGPRO
The features described in this user’s guide are subject to modifications without prior notice.

Welcome…

to your new Guardian Pro!
Thank you for purchasing your new Oricom Nursery product. This sleek wearable product tracks your baby’s sleep quality, oxygen level, heart rate, body temperature change, and movement! As your little one comfortably rests, keep an eye on them from anywhere using the Wi-Fi Baby Monitor. Control your monitoring experience with the 5″ interactive touch screen parent unit. Access Hubble Baby Mode, which comes packed full of preloaded videos, educational games, and a collection of picture books. Charge the Guardian Sensor with the charging dock, which also serves as a Smart Soother and Audio Monitor. Control ALL Hubble Guardian Pro features and more using the free HubbleClubfor Partners App. Choose from 7 different night light colors to soothe your baby, in the dark. The night light also provides guidance, during late night feeding and diaper changes, without having to turn on the harsh, aggressive bedroom lights. Please retain your original dated sales receipt for your records. For warranty service of your Oricom product, you will need to provide a copy of your dated sales receipt to confirm warranty status. Registration is requested but not required for warranty coverage.
For product related questions, please contact: Australia:
(02) 4574 8888 / Monday – Friday 8am ­ 6pm AEST Email: support@oricom.com.au / www.oricom.com.au
New Zealand: 0800 674 266 / Monday – Friday 10am – 8pm NZST
Email: support@oricom.co.nz

Visit www.oricom.com.au to download the User Guide with instructions, answers to frequently asked questions, and more to help you get the most from your product.

Inside the Box

· 1 x Base Station · 1 x Smart Sensor (Strap pre-
installed) · 3 x Spare Straps · 1 x Camera Unit · 1 x Parent Unit

· 1 x PU Case · 3 x Power Adaptor · 1 x Elbow Cable Cover · 2 x Top Cable Cover · 7 x Cable Cover · 1 x Quick Start Guide

Overview of Guardian Pro

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Base Station 1. Brightness up 2. Brightness down 3. Night light 4. ConnectChatTM 5. Soothing sound 6. Volume down 7. Volume up

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8. Charging indicator for Smart Sensor 9. Charging pins 10. Power ON-OFF switch 11. Pairing LED indicator 12. Pair Button (HubbleClub and
BT speaker) 13. Power Socket 14. Power On indicator

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Smart Sensor

1. Oxygen sensor

2 3 4

2. Power ON-OFF switch 3. Charging ports

4. Heart rate sensor

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Camera Unit 1. Light Sensor 2. Camera Lens 3. Infrared LEDs (x 8, for night
vision) 4. High Sensitivity Microphone 5. Magnetic mount

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5 2
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6. Power/Link indicatior 7. PAIR button 8. Night Light 9. Speaker 10. Power Socket 11. Temperature Sensor
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Parent Unit 1. Microphone
2. Touch screen display
3. Power button
Press and Hold to turn the Parent Unit ON/OFF. Once press to turn the Power Saving Mode ON/OFF. 4. Volume Up/Down botton
Press to decrease / increase Volume level. 5. Sound Level LEDs (Green, Green,
Amber, Red)

6. Reset pin hole (recessed – use
small pin) 7. Power Socket
8. Power LED
RED when Power OFF charging. GREEN when Power ON with battery only. ORANGE when Power ON charging. 9. Ring Stand
10. Speaker
11. Antenna
12. Flashlight

Touch screen operation
25 °C

Swipe up at the screen bottom to pop up the menu bar. Swipe down at the screen bottom to hide the menu bar. Scroll left/right on the menu bar to see all the options.

Display icons
Signal Level (5 Levels).
Night Vision Mode (Video also changes to Black/White). Indicates the screen off timer is set. Volume Level Control (8 Levels). No Camera detected. Battery Level Indicator (4 Levels).
Audio Media Playback menu icons Tap to display personal recording* playlist. Tap to display soothing sound or lullaby playlist. Tap to display audio book playlist. Volume control of media playback. Play selected audio media on the playlist. Stop playing audio media.

Menu Icons
Tap to access Hubble Baby entertaining games and videos.
LCD Brightness Level Control (8 Levels).
Zoom Level Control.
Audio Media selection – Personal Recordings , Lullabies/Soothing Sounds , Audio Books , Volume control of media playback .
4APTOTURNTHEßASHLIGHTON
Alarm Setting /NSTATUSBAR
INDICATESALARMSET
ANDWHENßASHING
THATALARMTIMEHAS been reached or missed. Tap to talk to Baby Unit.
Camera Control (add , del , view , scan ).
View multiple cameras on screen. Available when you have more than 1 Baby Unit (Camera). Set Screen Off Timer (Off, 5 mins, 15 mins, 30 mins). Temperature scale select (°C/°F) Readings display in grey, but turns RED if > 29 °C / 84 °F or < 14 °C / 57 °F. Displays HH °C / °F if >36 °C / 97 °F. Displays LL °C / °F if < 1 °C / 34 °F.
Note: The feature is not available in this version when the icons appear grayed out. * The playlist appears only if you make the audio recording via Hubble app.
Important guidelines for installing your Guardian Pro
· The signal strength may also be reduced by other solid structures, like walls, or by radio or electrical equipment, such as TVs, computers, cordless or mobile phones, ßUORESCENTLIGHTSORDIMMERSWITCHES
· Use of other 2.4 GHz products, such as other wireless networks, BT® systems or microwave ovens may cause interference with this product. Keep the unit away from these types of products, or turn them off if they appear to be causing interference.
· Always ensure that you have a good Wi-Fi® connection available.

English

Table of contents
1. Safety Instructions ……………………………………………………………………. 9
2. System Requirements of Smart Device ………………………………….. 10
3. Getting Started ……………………………………………………………………….. 10 3.1 Power on Base Station……………………………………………………………10 3.2 Connecting the Power Supply of the Parent Unit ………………………10 3.3 Connecting the Power Supply for the Baby Unit………………………..11 3.4 (Optional) Fixing magnetic mount on the wall …………………………..11
4. Setting up Guardian Pro to HubbleClub for Partners App……. 12 4.1 Install HubbleClub for Partners App…………………………………………12 4.2 View on Compatible Smartphones and Tablets………………………….12 4.3 Connect Base Station to HubbleClub for Partners App ………………13
5. Operation of Base Station ………………………………………………………. 14 5.1 Control Night Light ………………………………………………………………..14 5.2 Control Soothing Sound ………………………………………………………… 14 5.3 ConnectChatTM ……………………………………………………………………..14 5.4 Use Base Station as a BT Speaker ……………………………………………15
6. Using of Smart Sensor ……………………………………………………………… 16 6.1 Device Power and Charging …………………………………………………… 16 6.2 Device Placement ………………………………………………………………….17
7. Using the Baby Monitor …………………………………………………………… 18 7.1 Setting Up …………………………………………………………………………….18 7.2 Touch screen operation…………………………………………………………..18 7.3 Brightness …………………………………………………………………………….19 7.4 Zoom……………………………………………………………………………………19

Table of contents

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7.5 Audio Media ………………………………………………………………………… 19 7.5.1 Personal Recording Playback …………………………………………19 7.5.2 Lullaby/Soothing Sounds Playback …………………………………19 7.5.3 Audio Book Playback …………………………………………………… 19 7.5.4 Volume Level of Audio Playback…………………………………….20
7.6 Flashlight………………………………………………………………………………20 7.7 Alarm……………………………………………………………………………………20 7.8 Talk Mode……………………………………………………………………………..20 7.9 Camera Control……………………………………………………………………..20
7.9.1 Add (pair) a camera………………………………………………………20 7.9.2 View a camera …………………………………………………………….21 7.9.3 Delete a camera …………………………………………………………..21 7.9.4 Scan cameras……………………………………………………………….21 7.10 Temperature ………………………………………………………………………..21 7.11 Power Saving mode………………………………………………………………22 7.12 Games and Videos………………………………………………………………..22 8. Disposal of the Device (environment) …………………………………….. 23
9. Troubleshooting ……………………………………………………………………….. 23
10. General Information ………………………………………………………………… 27
11. Technical Specifications ………………………………………………………….. 31

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Table of contents

English

1. Safety Instructions
WARNING:
Guardian Pro is not a medical device. It is not intended to diagnose, treat, cure, or alleviate any disease or health condition, including, but not limited to, Sudden Infant Death Syndrome (SIDS). False positive or false negative readings about your baby’s patterns are a potential risk. This product is only intended to assist you in tracking your baby’s wellbeing and is not intended to replace you as a caregiver. You are responsible for the health and wellbeing of your baby and should follow safe sleep, health, and care guidelines. · Do not use Guardian Pro as a diagnostic tool. · Do not use Guardian Pro if your doctor recommends the use of a hospital
pulse oximeter or hospital apnea monitor. · Do not use Guardian Pro as an excuse for unsafe sleep habits. · Do not use Guardian Pro as a replacement for or in lieu of adult care. The guardian is an aid. It is not a substitute for adult supervision. For premature babies, babies on supplemental oxygen, or babies with health conditions, please consult your health professional to determine whether or not guardian is right for you. This product is not FDA approved. To obtain optimal and safe user experience, please carefully read, understand, and follow all instructions and warnings prior to use. Also, read and follow recommendations from the American Academy of Pediatrics, including Safe Sleep guidelines found at www.healthychildren.org.
Strangulation Hazard: Children have STRANGLED on cords. Keep this cord out of the reach of children (more than 3ft (1m) away). Never use extension cords with AC Adapters. Only use the AC Adapters provided.

Safety Instructions

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2. System Requirements of Smart
Device
Smartphones/Tablets: AndroidTM and iOS® only. Minimum System Requirement: iOS 12.0, Android 8.0, BT 4.2.
3. Getting Started
3.1 Power on Base Station Connect the USB type-C plug of the power adapter to Base Station and the other end to a suitable electrical outlet. Only use the enclosed adapter (5V DC / 1000mA).
3.2 Connecting the Power Supply of the Parent Unit
· Connect the USB Type-C plug of the power adapter to the parent unit and the other end to the electrical outlet. Only use the enclosed adapter (5V DC / 1500mA).
· A rechargeable battery (Lithium-ion battery 2100mAh) in the Parent Unit allows you to move it without losing the link and picture from the Baby Unit. We recommend charging for ATLEASTHOURSBEFOREUSE
ANDWHENTHE Parent Unit indicates the battery is low.
· Press and hold the POWER button on the top of the Parent Unit to turn it ON/OFF.
· Flip out the stand on the back of the Parent Unit and rotate it by 90 degrees to set up the desktop stand.

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System Requirements of Smart Device

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3.3 Connecting the Power Supply for the Baby Unit

· Insert the DC plug of the power adapter into the DC socket on the back of the Baby Unit.
· Connect the other end of the power adapter to a suitable electrical outlet.
· The baby unit turns on and the power indicator lights in Green color.
Note Only use the supplied power adapter (DC5V/1000mA).
3.4 (Optional) Fixing magnetic mount on the wall

· Mark the position of the screw holes on the wall.
· Install wall anchors (Not provided) suitable for the wall type and mounting screws if needed.
· Fasten the mounting screws (Not provided) on the wall.
· Position the cable behind the base as shown in the picture before attaching the base on the wall.

Pair button

Getting Started

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4. Setting up Guardian Pro to
HubbleClub for Partners App
4.1 Install HubbleClub for Partners App
· Scan the QR code with your smart device and download HubbleClub for Partners App from the App Store for iOS devices or from the Google PlayTM Store for AndroidTM devices.
· Install HubbleClub for Partners App on your device.
· Open the HubbleClub for Partners App on your compatible smartphone or tablet, follow the instructions of HubbleClub App to create your HubbleClub account.
4.2 View on Compatible Smartphones and Tablets

Camera Unit

Connect to Internet via Wi-Fi®

Compatible Viewing Devices

1. Open the HubbleClub for Partners App on your compatible smartphone or tablet.

2. Select Wellness on home page, then tap Guardian Pro and Guardian Camera to access to camera setup, follow the in-app instructions to connect to your device.

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Setting up Guardian Pro to HubbleClub for Partners App

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4.3 Connect Base Station to HubbleClub for Partners App 1. Slide the Power On/Off switch to ON to turn Base Station on. 2. Open the HubbleClub for Partners App on your compatible smartphone
or tablet, select Wellness on home page, then tap Guardian Pro and Guardian+ to access to Base Station setup. 3. Press and hold Pair button at the bottom of Base Station, you will hear a voice prompt “Ready for Pairing” when the device enters HubbleClub App pairing mode, follow the in-app instructions to connect Base Station to your account. 4. If registration fails or connection cannot be completed during 60s, connection mode will be turned off, please try again with steps 2 & 3. 5. Full control and full features can be accessed with HubbleClub App.
Please take note of the following minimum system requirements:
Smartphones/Tablets: iOS 12.0, AndroidTM 8.0
Wi-Fi ® requirements: At least 0.6 Mbps upload bandwidth per Smart Monitoring Companion, test your Internet speed at: http://www.speedtest. net/

Setting up Guardian Pro to HubbleClub for Partners App

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5. Operation of Base Station
5.1 Control Night Light 1. Tapping the Night Light icon on the top of Base Station will change
the color of night light. Tapping again with cycle all colors. 2. The brightness of night light can be adjusted by tapping the brightness
up and brightness down icons.
5.2 Control Soothing Sound 1. Tap the Soothing Sound icon on the top of Base Station to change
the soothing sound. 2. The volume of the soothing sound can be adjusted by tapping the
volume up and volume down icons.
5.3 ConnectChatTM ConnectChatTM in Guardian Pro is designed in such a way that both parent and child can send voice recorded messages to each other. 1. Tap and hold ConnectChatTM icon until a beep tone is heard from the
Base Station, release tapping and start recording a voice message. (A single voice message can have maximum recording time of 20 sec.) 2. Tap ConnectChatTM icon again to stop the recording and send voice massage to the smartphone registered in the HubbleClub App. · 0ARENTWILLRECEIVEANAPPNOTIÞCATIONWHENNEWVOICEMESSAGEHAS
arrived. · Parent in reply can record their voice message through the app
creating a bi-directional conversation. 3. When a new voice message is received, the night light of Base Station
will blink, tap ConnectChatTM icon to listen the voice massage from HubbleClub App.

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Operation of Base Station

English

5.4 Use Base Station as a BT Speaker 1. Press and hold the Pair button on the bottom of Base Station for
2s. You will hear a beep tone and the Pair LED indicator blinks in blue color when the device enters BT pairing mode. 2. Go to the Set-Up menu of your mobile phone. Then go to BT Connection. 3. Find the Device name “Guardian Audio” and connect. 4. If the connection fails, please try again by going through steps 1 to 3. 5. Stream the audio from your mobile phone and listen to it in Base Station.
Note: Once BT is disconnected, reactive BT by short pressing Pair button, and reconnect Base Station on your mobile phone.

Operation of Base Station

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6. Using of Smart Sensor
6.1 Device Power and Charging
1. Install the power adaptor and insert the plug into Base Station.
2. Power on and off using the switch under the device.
3. Charge the device by laying the sensor on the charging pins of the base station. The base station must be turned on for the Sensor to charge.
4. Please place the sensor as the illustration below for charging.

CHARGING
correct position for charging 1mm away from the indication line

NOT CHARGING
incorrect position for charging cover the indication line

NOT CHARGING
incorrect position for charging around 5mm away from the indication line

1mm

~5mm

5. The charging indicator will turn red during charging and will turn to blue when the senor is fully charged.
Tip: Switch off the sensor to charge when the senor is extremely low in battery.

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Using of Smart Sensor

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6.2 Device Placement 1. Place the sensor on the smallest part of your child’s ankle just above
the ankle bone. The sensor must be facing the outside of the ankle (as shown in the picture below). Use the Velcro on the straps to secure the device in place. 2. To avoid discomfort, red marks, pressure sores or blister due to INCORRECTUSE
ENSURETHEDEVICEISÞTTEDSNUGLYBUTNOTWRAPPEDTOO tight. Different strap lengths are available for different leg widths for maximum comfort. 3. The operation distance between the wearable sensor and base station works best between 6-9 feet (2-3m).
Wearing a sock can improve wearable contacts on skin

Using of Smart Sensor

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7. Using the Baby Monitor
7.1 Setting Up Place the Baby Unit in a convenient location (e.g. on a table) and point the camera lens towards the area you want to monitor. Adjust the angle of THE”ABY5NITSCAMERAUNTILYOUARESATISÞEDWITHTHEIMAGESHOWNONTHE Parent Unit. Note: Do not place the Baby Unit within the baby’s reach! If there is inter-ference with the picture or sound, try moving the units to different locations, and ensure they are not close to other electrical equipment. 7.2 Touch screen operation
25 °C
Swipe up on the bottom of the screen to view the menu bar. Swipe down on the bottom of the screen to hide the menu bar.
25 °C

Scroll left/right on the menu bar to see all the options.

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Using the Baby Monitor

English

7.3 Brightness 1. Tap the in the menu bar to adjust brightness. 1. Tap the or to select the desired brightness from level 1 ~ 8. (The
default brightness is level 4.)
7.4 Zoom 1. Tap the in the menu bar to zoom. 1. Tap the or button to select 1X to 4X zoom.
7.5 Audio Media You can playback audio content – Lullabies, Soothing Sounds and Audio Book on the Baby Unit. You have 10 preloaded lullabies/soothing sounds and 8 audio books in the Baby Unit. 7.5.1 Personal Recording Playback The unit allows playback of your personal audio to soothe your baby. Before playback, record a personal audio via HubbleClub for Partners App. 1. Tap the in the menu bar.
2. Tap the > to view the desired Personal Recording. The Personal Recording names appear on the screen.
3. Tap the desired recording to play the selection to soothe your baby. 7.5.2 Lullaby/Soothing Sounds Playback 1. Tap the in the menu bar.
1. Tap the to view the desired Lullaby/Soothing Sounds. The song names appear on the screen.
2. Tap the desired Lullaby to play the selection to soothe your baby. 7.5.3 Audio Book Playback 1. Tap the in the menu bar.
2. Tap the to view the desired Audio Book. The book titles appear on the screen.
3. Tap the desired Audio Book to play the selection.

Using the Baby Monitor

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7.5.4 Volume Level of Audio Playback 1. Tap the in the menu bar. 2. Tap the or to select the desired Volume Level from level 1 ~ 4. (The
default volume is level 3.)
7.6 Flashlight Tap the INTHEMENUBARTOTURNTHEßASHLIGHTON
THE will appear on the NOTIÞCATIONBAR4APTHE INTHEMENUTOTURNTHEßASHLIGHTOFF
7.7 Alarm 1. Tap the in the menu bar. 2. Tap on to turn the alarm on then tap the + or – to select the timer
time. 3. #ONÞRMTHETIMERDURATIONBYTAPPINGset, the will appear on status
bar. 4. If timer is selected, the Parent Unit will beep, press any key or tap
screen to stop the alarm.
7.8 Talk Mode 1. Tap T on the menu bar, T Touch to Talk will display on the screen. 2. Tap T to talk to your baby through the Baby Unit’s speaker. 3. Tap to stop talkback.
Note: you will not hear sounds from the baby unit while the talk back mode is on.
7.9 Camera Control 7.9.1 Add (pair) a camera 1. Tap the in the menu bar. 2. Tap , / / / will appear. 3. Tap / / / to select the desired Camera location.
Note: If a camera is currently paired with the Parent Unit, its camera location (in dark grey colour) cannot be selected for a new registration.

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Using the Baby Monitor

English

4. Press and hold the PAIR button on the side of the Baby Unit until the 0ARENT5NITÞNDSTHECAMERA
BEEPSANDPAIR OK appears on the screen. The video from the camera will then appear.
Note:
A camera can only be registered to one Parent Unit at any one time.
7.9.2 View a camera 1. Tap the in the menu bar. 2. Tap , / / / will appear. 3. Tap / / / to select the desired Camera.
7.9.3 Delete a camera 1. Tap the in the menu bar. 2. Tap , / / / will appear. 3. Tap / / / to select the desired Camera and tap Press to
delete button to delete that registration. Note: You cannot delete the camera if there is only one registered camera in the Parent Unit. 7.9.4 Scan cameras This function is only available when you have more than 1 Baby Unit (Camera).

1. Tap the in the menu bar. 2. Tap , / / / will appear. 3. 4HEPARENTUNITWILLSCANBETWEENREGISTEREDCAMERASSTOPPINGBRIEßY
   on each registered camera for approx. 12 seconds.
   7.10 Temperature 1. Swipe to the left, tap the in the menu bar, the temperatue format °C
   or °F will appear. 2. Tap °C or °F to select temperature format.

Using the Baby Monitor

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7.11 Power Saving mode 1. Tap the in the menu bar, the screen off timer options are 5 mins, 15
mins or 30 mins. 2. Select video off after 5 mins, 15 mins or 30 mins (screen timer active
when in battery mode only). Note: The audio is still on, you can press the power key or touch the screen to resume video feed.
7.12 Games and Videos The unit comes packed with entertaining content (videos, picture books games and more). Tap to access Hubble Baby entertaining games and videos.

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Using the Baby Monitor

English

8. Disposal of the Device (environment)
At the end of the product life cycle, you should not dispose of this product with normal household waste. Take this product to a collection point for the recycling of electrical and electronic equipment. The symbol on the product, user’s guide and/or box indicates this. Some of the product materials can be re-used if you take them to a recycling point. By reusing some parts or raw materials from used products you make an important contribution to the protection of the environment.
Please contact your local authorities in case you need more information on the collection points in your area.
9. Troubleshooting
Audio issue
· If audio is breaking or delaying during baby monitoring mode, it could be due to weak WIFI network. Please relocate the Guardian Pro to somewhere with a better WIFI signal.
Network issue
· )F’UARDIAN0ROISSHOWINGOFßINEONTHEØ00
RESTARTTHEUNIT9OUCANALSO try closing the APP and open it again.
· If the issue persists, factory reset the unit by holding down the Hubble Pair button for 10 seconds. You will need to register the product on HubbleClub APP again.
BT issue
· If BT cannot be searched from the phone, restart the Guardian Pro and reactive the BT to connect or pair again.

Disposal of the Device (environment)

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Category General General
General Account Account

Problem Description / Error

Solution

Which platforms are Minimum requirement:

supported for accessing AndroidTM 8.0

my device?

iPhone®/iPad® iOS version 12.0

How do I download the AndroidTM:

App for AndroidTM and ­ Open the Google Play Store on

iOS devices?

your AndroidTM device.

­ Select Search

­ Type in “HubbleClub for Partners”

­ The results will show the Hubble

App

­ Select to install it

iOS Device:

­ Open the App StoreTM

­ Select Search

­ Type in “HubbleClub for Partners”

­ The results will show the Hubble

App

­ Select to install it

When I try to view my 0LEASEUPGRADEYOURÞRMWARE4HIS

device, I get a prompt takes around 5 minutes. We push

FORDEVICEÞRMWARE

upgrades from time to time to

upgrade. What should I improve the device features.

do?

I am unable to login Please check your user name and even after registration. password.

I receive an error message saying: “Email ID is not registered”.

Please ensure that you have registered with us. Tap Create Account to create an account.

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Troubleshooting

English

Account
Account
HubbleClub Connectivity Issues
Connectivity issues Connectivity issues

What do I do if I forgot my password?

Click on the “Forgot Password” link on https://app.hubbleconnected. com/#lostpassword OR on your AndroidTM or iOS application. An email will be sent to your registered email address.

I am unable to receive a 1.

new password although

I have used the “Forgot

password” option.

The e-mail might have been sent to your Junk Mail Folder. Please check your Junk Mail Folder. There might be a delay in getting your e-mail. Please wait a few minutes and refresh your email account.

ANNOTÞNDMYPRODUCT There are more than one Hubble App.

model on APP.

Check if you download correct App

“HubbleClub for Partners” and select

Wellness.

I get a message: We 1.

are having problems

accessing your device.

This could be due to 2.

lack of internet connec-

tion. Please wait and

try again later.

Please try again in a few minutes. This could be because of any issue with your internet connection. If the problem remains, please restart your device to check if this ÞXESTHEPROBLEM Please restart your WIFI Router.

I am not able to access my device.

Please check if the device is within Wi-Fi® range. Please try to move the device closer to the router for better Wi-Fi® connectivity and try again.

3ENSORISOFßINE

The sensor only shows online when transmitting date. This happens every 60 to 70 seconds.

Troubleshooting

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Feature Feature Feature Feature Feature

Nightlight not on.
Cannot hear sounds, music, or stories.

1. Press nightlight button on Base Station to cycle to next color.
2. Increase brightness level on Base Station or using the HubbleClub App.
1. Increase volume on Base Station. 2. Increase volume in Hubble Club. 3. Sounds, Music, or Story is paused.

Cannot pair to BT.

1. Make sure you are pressing the Pairing button on the bottom of the Base Station.
2. Make sure BT on your mobile device is turned on.

No sound.

1. Make sure the Base Station is connected to your mobile device.
2. Increase volume on the Base Station.
3. Increase volume on your mobile device.

Cannot send or receive 1. chat messages.
2.
3.
4.

Make sure your phone number is added in HubbleClub. Make sure the beep is heard after pressing the ConnectChatTM button on the Base Station before starting your message. Check for new messages in the ConnectChatTM section in Hubble Club. Review “Learn more about ConnectChatTM” on the HubbleClub App.

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Troubleshooting

English

10. General Information
Express Warranty (Australia)
This Express Warranty is provided by Oricom International Pty Ltd ABN 46 086 116 369, Unit 1, 4 Sovereign Place, South Windsor NSW 2756, herein after referred to as “Oricom”.
Oricom warrants that the product is free from defects in materials or workmanship during the Express Warranty Period. This Express Warranty does not extend to any product from which the serial number has been removed or was purchased outside of Australia.
4HEBENEÞTSOFTHIS%XPRESS7ARRANTYAREINADDITIONTOOTHERRIGHTSAND remedies you may have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In the event of a minor failure, Oricom reserves the right to choose to repair or replace the product.
The Express Warranty Period will be a period of 24 months beginning on the date of purchase of the product evidenced by your dated sales receipt. You are required to provide proof of purchase as a condition of receiving Express Warranty services.
You are entitled to a replacement product or repair of the product at our discretion according to the terms and conditions of this document if your product is found to be faulty within the Express Warranty Period. This Express Warranty extends to the original purchaser only and is not transferable.

General Information

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Products distributed by Oricom are manufactured using new materials or new and used materials equivalent to new in performance and reliability. Spare parts may be new or equivalent to new. Spare parts are warranted to be free from defects in material or workmanship for thirty (30) days or for the remainder of the Express Warranty Period of the Oricom branded product in which they are installed, whichever is longer. During the Express Warranty Period, Oricom will where possible repair and if not replace the faulty product or part thereof. All component parts removed under this Express Warranty become the property of Oricom. In the unlikely event that your Oricom product has a recurring failure, Oricom may always, subject to the Competition and Consumer Act 2010, at its discretion, elect to provide you with a replacement product of its choosing that is at least equivalent to your product in performance.
No change to the conditions of this Express Warranty is valid unless it is made in writing and signed by an authorised representative of Oricom.
Oricom will not be liable under this Express Warranty, and to the extent permitted by law will not be liable for any defect, loss, damage or injury arising out of or in connection with a:
1. Failure by you to adhere to the warnings and follow the instructions set out in this user guide for the proper installation and use of the product;
2. Willful misconduct or deliberate misuse by you of the product; 3. Any external cause beyond our control, including but not limited to
power failure, lightning or over voltage; or 4. -ODIÞCATIONTOTHEPRODUCTORSERVICESCARRIEDOUTONTHEPRODUCTBY
anyone other than Oricom or Oricom’s authorised service provider.

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General Information

English

How to make a claim under your Express Warranty in Australia
Oricom has a simple warranty process for you to follow:
· Please call or email our Customer Support Team, 02 4574 8888 or support@oricom.com.au.
· A Customer Support Team member will verify after troubleshooting with YOUIFYOURPRODUCTQUALIÞESUNDERWARRANTY)FSO
THEYWILLGIVEYOUA Product Return Authorisation number.
· We will then email a Return Authorisation form and a Repair Notice (if necessary), together with instructions on how to return the product for warranty service.
Please note that if a Customer Support Team member advises that your product does not qualify for return, this warranty does not apply to your product. Products that are authorised to be returned to Oricom in Australia must include all of the following:
· A completed Return Authorisation form
· A copy of your Proof of Purchase (please keep your original copy)
· The faulty product, including all accessories.
Send the approved returns to:
Oricom International Pty Ltd Locked Bag 658 South Windsor NSW 2756 Australia
Please note that this Express Warranty excludes expenses incurred by you in returning any faulty product to us. You must arrange and pay any expenses incurred (including postage, delivery, freight, transportation or insurance of the product) to return the faulty product to us, however, we will arrange delivery of the repaired or replaced faulty product to you.

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Important Information – Repair Notice
Please be aware that the repair of your products may result in the loss of any user-generated data (such as stored telephone numbers, text messages and contact information). Please ensure that you have made a copy of any data saved on your product before sending for repair. Please also be aware that products presented for repair may be replaced by refurbished products or parts of the same type rather than being repaired.
Oricom Customer Support
Oricom have a trained and dedicated team of Customer Support Representatives, each with the knowledge and resources to assist in ANSWERINGYOURQUESTIONSQUICKLYANDEFÞCIENTLY
Oricom Support – Australia
For all product enquiries, troubleshooting or to discuss the range of Oricom products, feel free to contact Oricom or visit our website for answers to frequently asked questions.
(02) 4574 8888 / Monday – Friday 8am ­ 6pm AEST Email: support@oricom.com.au / www.oricom.com.au
Oricom Support – New Zealand
0800 674 266 / Monday – Friday 10am – 8pm NZST Email: support@oricom.co.nz

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11. Technical Specifications
BASE STATION AND SMART SENSOR

Wi-Fi version BT Maximum radiofrequency power Operating Temperature Speaker Type Night Light Volume Control Brightness Control
Power Adaptor

802.11 b/g/n, 2.4GHz BT 4.2
20dBm
5oC – 40oC 4:, 5W RGB, 7 colors, and auto cyclic mode 8 Levels 8 Levels Input: 100-240V AC, 50/60Hz, 300mA; Output: 5.0V DC, 1000mA

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CAMERA UNIT
Wi-Fi version Frequency
Image sensor
IR LED Maximum radiofrequency power Operating Temperature Power Adaptor

802.11 b/g/n 2400 MHz to 2483.5 MHz color CMOS 2M Pixels 8 pcs 20dBm
5oC – 40oC
Input: 100-240V AC, 50/60Hz, 300mA; Output: 5.0V DC, 1000mA

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PARENT UNIT Frequency Display Operating Temperature Power Adaptor:
Battery

2400 MHz to 2483.5 MHz 5″ diagonal IPS LCD (touch screen) 5oC – 40oC
Input: 100-240V AC, 50/60Hz, 300mA; Output: 5.0V DC, 1500mA WARNING Use only with provided power supply. TMB i9300 3.8V, 2100mAh Lithium-Ion Polymer, rechargeable battery pack
WARNING Contact Oricom Support for replacement parent unit battery. Part number: 2B0167

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All rights reserved

Ref: 2024-05-17

Printed in China Version 2.0

References

• HealthyChildren.org - From the American Academy of Pediatrics
• Oricom Baby Monitors UHF CB Radios & Cordless Phones

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