CAFE CHP9036 36 Inch Electronic Induction Cooktop Owner’s Manual

Owner’s Manual
Electronic Induction Cooktop
Models: CHP9030 and CHP9036

Write the model and serial numbers here:
Model #
Serial #
You can find them on a label under the cooktop.

49-2001131 Rev. 3 06-24

THANK YOU FOR MAKING CAFÉ A PART OF YOUR HOME.
We take pride in the craftsmanship, innovation and design that goes into every Café product, and we think you will too. Among other things, registration of your appliance ensures that we can deliver important product information and warranty details when you need them.
Register your Café appliance now online. Helpful websites are available in the Consumer Support section of this Owner’s Manual. You may also mail in the pre- printed registration card included in the packing material.

IMPORTANT SAFETY INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

WARNING
Read all safety instructions before using the product. Failure to follow these instructions may result in fire, electrical shock, serious injury or death.
WARNING
GENERAL SAFETY INSTRUCTIONS

• Use this cooktop only for its intended purpose as described in this Owner’s Manual.
• Be sure your cooktop is properly installed and grounded by a qualified installer in accordance with the provided installation instructions.
• Do not attempt to repair or replace any part of your cooktop unless it is specifically recommended in this manual. All other servicing should be performed by a qualified technician.
• Before performing any service, unplug the cooktop or disconnect the power supply at the household distribution panel by removing the fuse or switching off the circuit breaker.
• Do not leave children alone—children should not be left alone or unattended in an area where the cooktop is in use. They should never be allowed to climb, sit or stand on any part of the cooktop.

CAUTION

• Do not store items of interest to children above the cooktop—children climbing on the cooktop to reach items could be seriously injured.
• Use only dry pot holders—moist or damp pot holders on hot surfaces may result in burns from steam. Do not let pot holders touch hot surface units or heating elements. Do not use a towel or other bulky cloth in place of pot holders.
• Never use your cooktop for warming or heating the room.
• Do not touch surface elements. These surfaces may be hot enough to burn even though they are dark in color. During and after use, do not touch, or let clothing or other flammable materials contact the surface elements or areas nearby the surface elements; allow sufficient time for cooling first.
• Potentially hot surfaces include the cooktop and areas facing the cooktop.
• Do not heat unopened food containers. Pressure could build up and the container could burst, causing an injury.
• Cook meat and poultry thoroughly—meat to at least an internal temperature of 160°F and poultry to at least an internal temperature of 180°F. Cooking at these temperatures usually protects against foodborne illness.

KEEP FLAMMABLE MATERIALS AWAY FROM THE COOKTOP
WARNING
Failure to do so may result in fire or personal injury.

• Do not store or use flammable materials near the cooktop, including paper, plastic, pot holders, linens, wall coverings, curtains, drapes and gasoline or other flammable vapors and liquids.
• Never wear loose-fitting or hanging garments while using the cooktop. These garments may ignite if they contact hot surfaces causing severe burns.
• Do not let cooking grease or other flammable materials accumulate in or near the cooktop. Grease on the cooktop may ignite.

WARNING
COOKTOP SAFETY INSTRUCTIONS

• In the event of a fire, do not use water or grease on fires. Never pick up a flaming pan. Turn the controls off. Smother a flaming pan on a surface unit by covering the pan completely with a well-fitted lid, cookie sheet or flat tray. Use a multi-purpose dry chemical or a foam-type fire extinguisher.
• Never leave the surface units unattended at medium or high heat settings. Boilovers cause smoking and greasy spillovers that can catch on fire.
• Never leave oil unattended while frying. If allowed to heat beyond its smoking point, oil may ignite resulting in fire that may spread to surrounding cabinets. Use a deep fat thermometer whenever possible to monitor oil temperature.
• To avoid spillover and fire, use a minimum amount of oil when shallow pan-frying and avoid cooking frozen foods with excessive amounts of ice.
• Use the proper pan size – select cookware having flat bottoms large enough to cover the surface heating element. The use of undersized cookware will expose a portion of the surface unit to direct contact and may result in ignition of clothing. Proper relationship of cookware to surface unit will also improve efficiency.
• To minimize the possibility of burns, ignition of flammable materials and spillage, the handle of a container should be turned toward the center of the range without extending over nearby surface units.

READ AND SAVE THESE INSTRUCTIONS

IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

WARNING
INDUCTION COOKTOP SAFETY INSTRUCTIONS

• Use care when touching the cooktop. The glass surface of the cooktop will retain heat after the controls have been turned off.

•  Do not cook on a broken cooktop. If the glass cooktop should break, cleaning solutions and Spillovers may penetrate the broken cooktop and create a risk of electric shock. Contact a qualified technician immediately.

• Avoid scratching the glass cooktop. The cooktop can be scratched with items such as knives, sharp instruments, rings or other jewelry, and rivets on clothing.

• Do not place or store items that can melt or catch fire on the glass cooktop, even when it is not being used. If the cooktop is inadvertently turned on, they may ignite. Heat from the cooktop or oven vent after it is turned off may cause them to ignite also.

• Use a ceramic cooktop cleaner and a non-scratch cleaning pad to clean the cooktop. Wait until the cooktop cools and the indicator light goes out before cleaning. A wet sponge or cloth on a hot surface can cause steam burns. Some cleaners can produce noxious fumes if applied to a hot surface.
  Read and follow all instructions and warnings on the cleaning cream label. NOTE: Sugary spills are an exception. They should be scraped off while still hot using an oven mitt and a scraper. See the Cleaning the glass cooktop section for detailed instructions.

• CAUTION Persons with a pacemaker or similar medical device should exercise caution when using or standing near an induction cooktop while it is in operation. The electromagnetic field may affect the working of the pacemaker or similar medical device. It is advisable to consult your doctor or the pacemaker manufacturer about your particular situation.

• Do not place metallic objects such as knives, forks, spoons, and lids on the cooktop surface as they can get hot.

WARNING
RADIO FREQUENCY INTERFERENCE

This unit has been tested and found to comply with the limits for a class B digital device, pursuant to Part 18 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This unit generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this unit does cause harmful interference to radio or television reception, which can be determined by turning the unit off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antennae.
• Increase the distance between the unit and receiver.
• Connect the unit into an outlet or a circuit different from that to which the receiver is connected.

PROPER DISPOSAL OF YOUR APPLIANCE
Dispose of or recycle your appliance in accordance with Federal and Local Regulations. Contact your local authorities for the environmentally safe disposal or recycling of your appliance.

How to Remove Protective Shipping Film and Packaging Tape

Carefully grasp a corner of the protective shipping film with your fingers and slowly peel it from the appliance surface. Do not use any sharp items to remove the film.
Remove all of the film before using the appliance for the first time.
To ensure no damage is done at the finish of the product, the safest way to remove the adhesive from packaging tape on new appliances is an application of a household liquid dishwashing detergent. Apply with a soft cloth and allow to soak.
NOTE: The adhesive must be removed from all parts. It cannot be removed if it is baked on.
Consider recycling options for your appliance packaging material.

Cooktop Features

Throughout this manual, features and appearance may vary from your model.

1. Cooking Element(s): See page 6.
2. Power Level Arc: See page 6.
3. Sync Burners: See page 7.
4. Precision Cooking: See page 10.
5. Lock: See page 8.
6. Timer: See page 8.
7. Display: See page 8.
8. WiFi Connect: See page 9.
9. Bluetooth Connect: See page 9.

Operating the Cooking Elements

Turn Burner(s) On: Touch and hold On/Off pad about half a second. A chime can be heard with each touch to any pad.

Power level can be selected in any of the following ways:

1. Swipe the gray arc to the desired power level, or;
2. Touch Anywhere along the gray arc, or;
3. Touch ∧ or ∨ pads to adjust power level, or;
4. Shortcut to Hi: Immediately after turning unit on, touch the pad, or;
5. Shortcut to Low: Immediately after turning unit on, touch the pad.

Turn Burner(s) Off

Touch On/Off pad for an individual burner or touch the All Off pad..

Selecting Cooktop Settings

Choose the element/burner that is best fit to the cookware size. Each element/burner on your new cooktop has its own power levels ranging from low to high. Power level settings necessary for cooking will vary depending on the cookware being used, the type and quantity of food, and the desired outcome. In general use lower settings for melting, holding and simmering and use higher settings for heating quickly, searing and frying. When keeping foods warm confirm selected setting is sufficient to maintain food temperature above 140°F. Larger elements and elements marked “Keep Warm” are not recommended for melting.
Hi is the highest power level, designed for large quantity rapid cooking and boiling. Hi will operate for a maximum of 10 minutes. Hi may be repeated after the initial 10 minute cycle by either pressing the – pad by followed the + pad OR swiping the power level arc to a lower level and then followed by swiping the power level arc to the highest level.

CAUTION Do not place any cookware, utensils or leave excessive water spills on control key pads. This may result in unresponsive touch pads and turning off the cooktop if present for several seconds.
NOTE: The warm setting may not glow bright red like the other heating operations.

How To Synchronize Left Elements

NOTE : Sync Burners is only intended for cookware that spans both burners. Suggested uses are for griddles or large oval pots.

To Turn On
Touch the Sync Burners pad to connect the two burners. Operate either element as previously described to adjust power level.

To Turn Off

1. Touch the On/Off pad on either burner to turn off the Sync Burners.
   gold

2. Touch the Sync Burners to turn both burners off.

Power Sharing

A 36” cooktop has 3 cooking zones and a 30” cooktop has 2 cooking zones. If two elements in the same zone are in use and at least one element is at the maximum power level (Hi), the Hi setting will operate at a reduced power level. Note that the display will not change. This is how power is shared between two elements in the same cooking zone.

Cooktop Lockout

Lock
Touch Control Lock pad for 3 seconds.
Unlock
Touch Control Lock pad again for 3 seconds.
See Custom Settings section to activate Auto Lock feature.

Cooktop Lockout: locks operation of the controls

Kitchen Timer

To Turn On
Touch the Timer pad. Touch the + or – arrows to choose the desired number of minutes. Timer automatically starts 10 seconds after pad is touched, or if the Timer Select pad it touched. The “ON” LED will appear automatically when timer is set.

To Turn Off
Press and release the Timer Select pad to cancel timer, or hold for 3 seconds. Alarm will sound continuously when time is up until user turns timer off.
NOTE : Use the kitchen timer to measure cooking time or as a reminder. The kitchen timer does not control the cooking elements. Timer turns off if there is no activity for 30 seconds.

Wi-Fi Commissioning

Download the SmartHQ App
Press the WiFi Connect pad on your cooktop to begin pairing. On the SmartHQ App, select your appliance and follow the instructions to complete the pairing.

Turning Off the WiFi
Press and hold the WiFi Connect pad for 3 seconds to de-commission the WiFi.

Bluetooth®Pairing

Pairing a Bluetooth®Device
Press the Bluetooth Connect pad on the cooktop. The cooktop will enter Pair mode. Tap cookware or press ChefConnect button on enabled microwave or hood device. When connected, the cooktop will display “donE”.

Removing Bluetooth®Devices
Tap and hold the Bluetooth Connect and All Off pads for 3 seconds.
NOTE : Your unit cannot delete a single or specific device. All of your paired devices are cleared. Devices you wish to use must be paired again.

Precision Cooking

The Precision Cooking feature allows precise temperature control of certain devices for improved results.
Initiating a Precision Cooking Mode

1. Press the Power On/Off pad on the desired element.
2. Tap Precision Cooking pad.
3. TAP COOKWARE legend will pulse. Activate cookware and ensure cookware is on desired element. TAP COOKWARE
   Supported Devices| How to Activate| Control with this App
   ---|---|---
   Hestan Cues Cookware| Tap pan handle| Hestan Cue® (by Hestan Smart Cooking)
   Precision Probe| Press side button once| SmartHQ App

NOTE : Hestan Cue®cookware can also be controlled through the (SmartHQ App), but functionality is limited to temperature control only.

4. Precision Cooking Degrees legend will turn on. Use slider or and pads to adjust temperature.
5. Cooktop will display target temperature and Preheating. When Preheating legend disappears, target temperature has been reached.

Precision Cooking Control Modes

There are two control modes available:

• App Control – the user interacts with an application on a smart phone.
• Local Control – the user interacts with the burner to set a target temperature and no App use is required.

App Control
After activating your device on your selected burner, open the App designed to control the selected device.
Depending on the device and application, the set temperature may be shown in the unit display, in the App, or hidden from view.

Local Control
After activating your device on your selected burner, tap on the burner ring to set the approximate temperature.
Small adjustments can be made by tapping the or pads. The set temperature will be shown in the display.
NOTE : Use of App Control mode is blocked upon entering Local Control mode.

Hot Light Indicator

A hot surface indicator light (one for each cooking element) will glow when the glass surface is hot and will remain on until the surface has cooled to a temperature that is safe to touch.

Pan Detection Removal

When a pan is removed from the cooktop surface, Burner level turns off; Power arc starts to blink. If a pan is not detected for 25 seconds, the control turns off automatically, lights turn off.

Settings Menu

1. Press and hold All Off and Timer pads together for 3 seconds.

2. To navigate through the Settings Menu, use the + and
   – buttons on the Display. To select a menu, press the Timer pad.

3. To activate a Setting, press the Timer pad.

4. To exit Settings Menu, press and hold the All Off pad.

Settings Menu Chart

Factory Settings| FACtr St| No – exits out of the Factory reset menu and then takes the user back to the main menu.
---|---|---
Yes – clears customized settings and restores defaults.
Control Lock| Loc| USEr – Controls are only locked by the user.
Auto – In addition to the standard lock behavior, the controls shall also lock if no burner or timer has been active for 10 minutes as well as there has been no key press for 10 minutes.
LED Light Level| LED| 100% brightness
rEG – 80% brightness
Lo – 60% brightness
Volume Button| Touch Screen| Hi – All touch key sounds activated at maximum volume
Lo – All touch key sounds activated at low volume.
OFF – All touch key sounds are turned off.
Timer Alarm Volume| tone Snd| Cont – Timer plays tone continually until the user acknowledges the timer end tone.
bEEP – The timer end tone is played only once.
Temperature Units| dEG Unit| F – Temperature units in Fahrenheit
C – Temperature units in Celsius

How Induction Cooking Works

The magnetic fields induce a small current in the pan.
The pan acts as a resistor, which produces heat, much like a radiant coil.
The cooking surface itself does not heat. Heat is produced in the cooking pan, and cannot be generated until a pan is placed on the cooking surface.
When the element is activated, the pan begins to heat immediately and in turn heats the contents of the pan.
Magnetic induction cooking requires the use of cookware stick, such as iron or steel.
Use pans that fit the element size. The pan must be large enough for the safety sensor to activate an element.

The cooktop will not operate if a very small steel or iron utensil (less than the minimum size across the bottom) is placed on the cooking surface when the unit is turned knives and other small utensils.

Use the minimum size pan for the element. The pan material is correct if a magnet sticks to the bottom.

Cooking Noise

Cookware “noise”
Slight sounds may be produced by different types of cookware. Heavier pans such as enameled cast iron produce less sound than a lighter weight multi-ply stainless steel pan. The size of the pan, and the amount of contents, can also contribute to the sound level.
When using adjacent elements that are set at higher power level settings, magnetic fields may interact and produce a high pitch whistle. The sound will change pitch as you change the power level of one burner.
These sounds can be reduced or eliminated by lowering or raising the power level settings of one or both of the elements. Pans that completely cover the element ring will produce less sound.
A low “humming” sound is normal particularly on high settings.
Sounds you may hear: You may hear a slight “Buzz” when cooking with Hi mode. This is normal. The sound depends on the type of pot being used. Some pots will “Buzz” louder depending on the material. A “Buzz” sound may be heard if the pan contents are cold. As the pan heats, the sound will decrease. If the power level is reduced, the sound level will go down.
Pans that do not meet the minimum size requirements for the burner can produce louder sounds. They can cause the controller to “search” for the pot and produce a clicking and “zipping” sound. This can happen when one burner is running or only when an adjacent burner is also running. See User Manual for the minimum sized pots for each burner. Only measure the flat, magnetic bottom of the pot.

Choosing the Correct Cookware to Use

Using the correct size cookware
The induction coils require a minimum pan size to function properly. If the pan is removed from the element for more than 25 seconds or not detected the ON indicator for that element will flash and then turn off.
Cookware larger than the element ring may be used; however, heat will only occur above the element.
For best results, the cookware must make FULL contact with the glass surface.
Do not allow the bottom of the pan or cookware to touch the surrounding metal cooktop trim or to overlap the cooktop controls.
For best performance, match the pan size to the element size. Using a smaller pot on a larger burner will generate less power at any given setting.

Suitable Cookware
Use quality cookware with heavier bottoms for better heat distribution and even cooking results. Choose cookware made of magnetic stainless steel, enamel coated cast iron, enameled steel and combinations of these materials.
Some cookware is specifically identified by the manufacturer for use with induction cooktops. Use a magnet to test if the cookware will work.
Flat-bottomed pans give best results. Pans with rims or slight ridges can be used.
Round pans give best results. Pans with warped or curved bottoms will not heat evenly.
For wok cooking, use a flat-bottomed wok. Do not use a wok with a support ring.

Cookware Recommendations
Cookware must fully contact the surface of the cooking element.
Use flat-bottomed pans sized to fit the cooking element and also to the amount of food being prepared.
Induction interface disks are NOT recommended.

Precision Device Minimum Temperatures

Device temperature ranges are dependent on burner size:

Using the Precision Probe at low temperatures
If you are experiencing trouble maintaining lower set temperatures with a precision probe, try changing your set-up by:

on cooking element surface.
|
Curved or warped pan bottoms or sides| Flat pan bottom.
|
Pan does not meet the minimum size required for the cooking element used| Pan size meets or exceeds the recommended minimum size
for the cooking element used.
|
Pan bottom rests on cooktop trim or does not rest completely on the cooktop surface.
­| Pan bottom rests completely on the cooktop surface
|
Heavy handle tilts pan.| Pan is properly balanced.
|
Pan is partially magnetic on the bottom.| Pan is completely magnetic on the bottom.

Cleaning the Glass Cooktop

To maintain and protect the surface of your glass cooktop, follow these steps:

1. Before using the cooktop for the first time, clean it with a ceramic cooktop cleaner. This helps protect the top and makes cleanup easier.
2. Regular use of a ceramic cooktop cleaner will help keep the cooktop looking new.
3. Shake the cleaning cream well. Apply a few drops of a ceramic cooktop cleaner directly to the cooktop.
4. Use a paper towel or a non-scratch cleaning pad for ceramic cooktops to clean the entire cooktop surface.
5. Use a dry cloth or paper towel to remove all cleaning residue. No need to rinse.

NOTE : It is very important that you DO NOT heat the cooktop until it has been cleaned thoroughly.

Clean your cooktop after each spill. Use a ceramic cooktop cleaner.
For cleaning videos and instructions, scan the QR code with your device.

https://www.cafeappliances.com/use-and-care/cooktop-cleaning- tips

Burned-On Residue

NOTE: DAMAGE to your glass surface may occur if you use scrub pads other than those recommended.

1. Allow the cooktop to cool.
2. Spread a few drops of a ceramic cooktop cleaner on the entire burned residue area.
3. Using a non-scratch cleaning pad for ceramic cooktops, rub the residue area, applying pressure as needed.
4. If any residue remains, repeat the steps listed above as needed.
5. For additional protection, after all residue has been removed, polish the entire surface with a ceramic cooktop cleaner and a paper towel.

Use a non-scratch cleaning pad for ceramic cooktops.

Heavy, Burnt-On Residue

1. Allow the cooktop to cool.
2. Use a single-edge razor blade scraper at approximately a 45° angle against the glass surface and scrape the soil. It will be necessary to apply pressure to the razor scraper in order to remove the residue.
3. After scraping with the razor scraper, spread a few drops of a ceramic cooktop cleaner on the entire burned residue area. Use a non-scratch cleaning pad to remove any remaining residue.
4. For additional protection, after all residue has been removed, polish the entire surface with a ceramic cooktop cleaner and a paper towel.

The ceramic cooktop scraper and all recommended supplies are available through our Parts Center. See instructions under “Assistance / Accessories” section.
NOTE: Do not use a dull or nickeled blade.

Metal Marks and Scratches

1. Be careful not to slide pots and pans across your cooktop. It will leave metal markings on the cooktop surface.
   These marks are removable using a ceramic cooktop cleaner with a non-scratch cleaning pad for ceramic cooktops.

2. If pots with a thin overlay of aluminum or copper are allowed to boil dry, the overlay may leave black discoloration on the cooktop.
   This should be removed immediately before heating again or the discoloration may be permanent.
   NOTE : Carefully check the bottom of pans for roughness that would scratch the cooktop.

3. Be careful not to place aluminum baking sheets or aluminum frozen starter containers on a hot cooktop surface. It will leave shiny dots or markings on the cooktop surface. These markings are permanent and cannot be cleaned off.

Damage from Sugary Spills and Melted Plastic
Special care should be taken when removing hot substances to avoid permanent damage of the glass surface.
Sugary spillovers (such as jellies, fudge, candy, syrups) or melted plastics can cause pitting of the surface of your cooktop (not covered by the warranty) unless the spill is removed while still hot. Special care should be taken when removing hot substances.

Be sure to use a new, sharp razor scraper.
Do not use a dull or nickeled blade.

1. Turn off all surface units. Remove hot pans.

2. Wearing an oven mitt:
   a. Use a single-edge razor blade scraper to move the spill to a cool area on the cooktop.
   b. Remove the spill with paper towels.

3. Any remaining spillover should be left until the surface of the cooktop has cooled.

4. Don’t use the surface units again until all of the residue has been completely removed.
   NOTE: If pitting or indentation in the glass surface has already occurred, the cooktop glass will have to be replaced. In this case, service will be necessary.

Troubleshooting Tips … Before you schedule service

Save time and money! Review the charts on the following pages first and you may not need to schedule service. If an error occurs in the control operation, a fault code will flash in the display. Record the error code and schedule service.
Check out self-help videos and FAQ at cafeappliances.com/support .

have flat bottoms and match the size of the surface element.
Surface elements do not work properly| Cooktop controls improperly set.| Check to be sure the correct control is set for the surface element you

are using.

Power arc ON indicator blinking| Wrong pan type.| Use a magnet to check that cookware is induction compatible.
Pan is too small.| Blinking “ON” indicator — pan size is below the minimum size for the element. See the Using the correct size cookware section.
Pan not positioned correctly.| Center the pan in the cooking ring.
^, V, or control lock pads have been touched before

an element is turned on.

| See the Operating the Cooking Elements section.
Scratches on cooktop glass surface| Incorrect cleaning methods being used.| Use recommended cleaning procedures. See the Cleaning the glass cooktop section.
Cookware with rough bottoms being used or coarse particles (salt or sand) were between the cookware and the surface of the cooktop. Cookware has been slid across the cooktop surface.| To avoid scratches, use the recommended cleaning procedures. Make sure bottoms of cookware are clean before use, and use cookware with smooth bottoms.
Areas of discoloration on the cooktop| Food spillovers not cleaned before next use.| See the Cleaning the glass cooktop section.
Hot surface on a model with a light-colored glass cooktop.| This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools.
Plastic melted to the surface| Hot cooktop came into contact with plastic placed on the

hot cooktop.

| See the Glass surface – potential for permanent damage section in the Cleaning the glass cooktop section.
Pitting (or indentation) of the cooktop| Hot sugar mixture spilled on the cooktop.| Call a qualified technician for replacement.
Pan detection/sizing not working properly| Improper cookware being used.| Use a flat induction capable pan that meets the minimum size for the element being used. See the Using The Correct Size Cookware section.
Pan is improperly placed.| Make sure the pan is centered on the corresponding surface element.
Cooktop control improperly set.| Check to see that the control is set properly.
Noise| Sounds you may hear: Buzzing, whistling and humming.| These sounds are normal. See Cooking Noise section.
Precision Cooking button beeps error tone when pressed one time| There is no precision cooking device paired, so you are unable to start a precision cooking mode.| Connect a precision cooking device.
Probe actual temperature is not stable while charger is inserted| Electrical noise is impacting the signal.| Probe should be charged before cooking. Do not leave probe plugged in while cooking.
My sous vide probe JXSOUSV1 won’t pair| Existing precision probes are not compatible with new precision features.| Connect a model compatible precision probe.
My precision probe is not accurately maintaining low temperatures| The pot size, pot set-up, and/or burner size you are using may be unsuitable to hold low temperatures.| Remove the lid, use a larger diameter pot, or use a smaller burner. Please keep your unit connected and install upcoming updates to improve performance.
---|---|---
Pan won’t pair or activate when tapping handle| Tapping force is too light.| Double tap the pan with firm taps (or knock) on the black plastic endcap.
Battery in pan is low or dead.| Replace AAA battery, installing with positive end out of handle.
Using different pan hardware.| Check that your pan has a black endcap that unscrews from the end of the handle. Pans with an oval module reading “Hestan Cue®” will not work with Café appliances.
Experiencing performance or minor technical issues including seeing

20F or 100F as set temperature

| Old unit or pan software.| Connect your unit to the SmartHQ app and update unit software. Connect your unit and pan to the Hestan Smart Cooking app and update pan software.
The unit canceled my precision cooking mode| Battery in device is low or dead.| Replace AAA battery in pan, or charge probe.
Old unit or pan software.| Connect your unit to the SmartHQ app and update unit software. Connect your unit and pan to the Hestan Smart Cooking app and update pan software.
Your precision cooking device has gone out of range.| This could indicate a problem with the device. If the problem persists, please contact the device manufacturer.
Your precision cooking device had a computational malfunction.
The unit lost communication with your precision cooking device.| This could indicate a problem with the device or the unit. If the problem persists, please contact the device or unit manufacturer.
Some cooking techniques and set temperatures in combination may trigger a fault in the temperature sensing algorithm.| Re-start the precision cooking mode and if problem persists under the same conditions but is not consistent in other use cases, contact the unit manufacturer.
Unable to reach set temperature in Precision Cooking Mode| Boiling water or cooking liquid based foods at high temperatures will result in temperature stalls close to the set temperature.| Use temperature settings for pan frying, sautéing, and searing when using Hestan Cue cookware or built-in conventional Precision Cooktop Sensor. The Precision Cooking Probe accessory can be used to control liquid temperatures between 100-200° F for slow cooking, simmering, and advanced cooking techniques like Sous Vide.
Unresponsive keyboard| Keypad is dirty.| Clean the keyboard.
A fuse in your home may be blown or the circuit breaker tripped.| Replace the fuse or reset the circuit breaker.
Object, such as utensil or debris, is on the control interface.| Remove object from control interface.
Liquid is on the control interface.| Wipe control interface to remove liquid.

Notes… ……………….

Café Electric Cooktop Limited Warranty

cafeappliances.com
All warranty service is provided by our Factory Service Centers, or an authorized service technician. To schedule service online, visit us at cafeappliances.com/service . Please have your serial number and your model number available when scheduling service.
Servicing your appliance may require the use of the onboard data port for diagnostics. This gives a Café factory service technician the ability to quickly diagnose any issues with your appliance and helps Café improve its products by providing Café with information on your appliance. If you do not want your appliance data to be sent to Café, please advise your technician not to submit the data to Café at the time of service.

cooktop which fails due to a defect in materials or workmanship. During this limited one-year warranty , Café will provide, free of charge , all labor and in-home service to replace the defective part.

What Café will not cover:

• Service trips to your home to teach you how to use the product.
• Improper installation, delivery or maintenance.
• Failure of the product if it is abused, misused, modified or used for other than the intended purpose or used commercially.
• Replacement of house fuses or resetting of circuit breakers.
• Damage to the product caused by accident, fire, floods or acts of God.
• Incidental or consequential damage caused by possible defects with this appliance.
• Damage caused after delivery.
• Product not accessible to provide required service.
• Service to repair or replace light bulbs, except for LED lamps.
• Effective January 1, 2022, cosmetic damage to the glass cooktop such as, but not limited to, chips, scratches, or baked on residue not reported within 90 days of installation.
• Effective January 1, 2022, damage to the glass cooktop due to impact or misuse. See example.

EXCLUSION OF IMPLIED WARRANTIES
Your sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law.
This limited warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the USA. If the product is located in an area where service by a Café Authorized Servicer is not available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized Café Service location for service. In Alaska, the limited warranty excludes the cost of shipping or service calls to your home.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.

Staple your receipt here. Proof of the original purchase date is needed to obtain service under the warranty.

Warrantor: GE Appliances, a Haier company
Louisville, KY 40225
Warrantor in Canada: MC Commercial
Burlington, ON, L7R 5B6

Extended Warranties: Purchase a Café extended warranty and learn about special discounts that are available while your warranty is still in effect. You can purchase it online anytime at cafeappliances.com/extended- warranty Café Service will still be there after your warranty expires.

Accessories

Looking For Something More?
Café offers a variety of accessories to improve your cooking and maintenance experiences!
Refer to the Consumer Support page for website information.
The following products and more are available:

Parts
Griddle…….
Sous Vide Kit………….
Stainless Steel Cleaner and Polisher……………. …..

Consumer Support

Café Website
Have a question or need assistance with your appliance? Try the Café website 24 hours a day, any day of the year!
You can also shop for more great Café products and take advantage of all our on-line support services designed for your convenience. In the US: cafeappliances.com In Canada: cafeappliances.ca
Register Your Appliance
Register your new appliance on-line at your convenience! Timely product registration will allow for enhanced communication and prompt service under the terms of your warranty, should the need arise. You may also mail in the pre-printed registration card included in the packing material. In the US: cafeappliances.com/register
In Canada: cafeappliances.ca/support/contact- us
Schedule Service
Expert Café repair service is only one step away from your door. Get on-line and schedule your service at your convenience any day of the year. In the US: cafeappliances.com/service In Canada: cafeappliances.ca/service
Extended Warranties
Purchase a Café extended warranty and learn about special discounts that are available while your warranty is still in effect. You can purchase it online anytime. Café Service will still be there after your warranty expires.
In the US: cafeappliances.com/extended-warranty In Canada: cafeappliances.ca /extended-warranty
Remote Connectivity
For assistance with wireless network connectivity (for models with remote enable), visit our website at cafeappliances.com/connect In Canada: cafeappliances .ca/connect
Parts and Accessories
Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes (VISA, MasterCard and Discover cards are accepted). Order online today 24 hours every day.
In the US: cafeappliances.com/parts
Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally should be referred to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe operation.
Customers in Canada should consult the yellow pages for the nearest Mabe service center, visit our website at service.geappliances.ca/servicio
Contact Us
If you are not satisfied with the service you receive from Café, contact us on our website with all the details including your phone number, or write to:
In the US: General Manager, Customer Relations | Café Appliances, Appliance Park | Louisville, KY 40225
cafeappliances.com/contact
In Canada: Director, Consumer Relations, Mabe Canada Inc. | Suite 310, 1 Factory Lane | Moncton, NB E1C 9M3
cafeappliances.ca/support/contact-us

References

• Cafe Store | Homepage
• Connect | Cafe Store
• Contactez-nous | Magasin Cafe
• Contact us | Cafe Store
• How to Connect Your Smart Appliances with SmartHQ App | Café Appliances
• Appliance Parts, Accessories & Water Filters | GE Appliances
• cafeappliances.com/register
• Appliance Service and Repair, Factory Trained Service | Café Appliances
• Support, Resources, and FAQs for Your Café Appliances
• Canada Service Site | Homepage

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>