Lenovo M920q ThinkSmart Edition Tiny and Core for Logitech Instruction Manual

: September 18, 2024
: Lenovo

Table of Contents

M920q ThinkSmart Edition Tiny and Core for Logitech
Specifications
Product Usage Instructions
Quick Start Steps
Guided Walkthrough – Downloading and Installing the Media
- Frequently Asked Questions (FAQ)
Q: What are the technical requirements for using Lenovo Cloud
Q: How long does it take to create boot media using Lenovo

M920q ThinkSmart Edition Tiny and Core for Logitech

Specifications

Product: ThinkSmart Edition Tiny (M920q) and Core for
Logitech
Version: 9.0
Release Date: September 10, 2024

Product Usage Instructions

Quick Start Steps

Launch a web browser and go to https://lenovoclouddeploy.com/.
Click the Sign in button.
Enter Logitechrecovery@logitechrecovery.com as the email
address and click Lookup.
Enter the password: LogiRecovery920Q and click Submit.
Scroll down the page, under Lenovo Cloud Deploy, click on the
Download button.
Run SetupLCMT_x64.msi after the download finishes.
Click INSTALL on the Welcome window and then click FINISH after
installation is complete.
Lenovo Cloud Deploy will launch.
Enter UserID: Logitechrecovery@logitechrecovery.com and click
Lookup.
Enter the password LogiRecovery920Q.
Click Restore another computer.
Select Lenovo systems licensed for Windows, Intel or AMD
processor.
Insert a USB device (32GB or greater) and click Next when the
device shows in Select your USB.
Choose the image to restore, click Next.
Check I want this USB media erased and created into Lenovo
Cloud Deploy boot media, then click Create.
Connect the Lenovo Cloud Deploy USB Media to the target
computer.
Disconnect the target computer from the network.
Turn on or reboot the computer and press Enter to select a
temporary startup device.
Select the appropriate boot entry referencing your USB boot
media.
The computer boots from the USB device and launches Lenovo
Cloud Deploy.
Follow prompts to recover the system.
System is recovered when prompted to remove the USB key and
click reboot.
Reconnect the system to the network and reboot.

Guided Walkthrough – Downloading and Installing the Media

Creation Tool

Launch a web browser and go to https://lenovoclouddeploy.com/.
Click Sign in and enter Logitechrecovery@logitechrecovery.com,
then click Lookup.
Enter your password LogiRecovery920Q and click Submit.
Alternatively, click on Sign in with account key.

Frequently Asked Questions (FAQ)

Q: What are the technical requirements for using Lenovo Cloud

Deploy?

A: The technical requirements include a compatible web browser,
internet connection, a USB device with a minimum of 32GB storage
capacity, and a target computer that supports booting from USB.

Q: How long does it take to create boot media using Lenovo

Cloud Deploy?

A: The creation of boot media may take a few minutes depending
on network speed and image size. Ensure that the USB key used is
larger than the size of the image being restored.

ThinkSmart Edition Tiny (M920q) and Core for Logitech: Recovery Instructions
Version 9.0 September 10, 2024

Revisions
Date 11/20/2023 1/24/2024 9/3/2024

Changes Initial Creation using new format Update for New Images Update for LCD 3.1

Contents
Contents
1. Introduction……………………………………………………………………………………………………………………………………… 4 2. Technical requirements ……………………………………………………………………………………………………………………. 5 3. Quick start steps ……………………………………………………………………………………………………………………………… 6 4. Guided walkthrough………………………………………………………………………………………………………………………….8
Downloading and installing the Media Creation tool …………………………………………………………………………………… 8 Creating the USB recovery key ………………………………………………………………………………………………………………11 Restoring your machine (Media Restore)…………………………………………………………………………………………………15 5. Troubleshooting ……………………………………………………………………………………………………………………………..18 USB key issues ……………………………………………………………………………………………………………………………………18
DiskPart instructions…………………………………………………………………………………………………………………………. 19 Unauthorized System ……………………………………………………………………………………………………………………………23 Wrong Digital Product Key …………………………………………………………………………………………………………………….24 Log Files ……………………………………………………………………………………………………………………………………………..24
Windows Applications ………………………………………………………………………………………………………………………. 24 USB Media ……………………………………………………………………………………………………………………………………… 24 Network Drop Errors……………………………………………………………………………………………………………………………..25 Lenovo Cloud Deploy Updates……………………………………………………………………………………………………………….25 Firewall Requirements…………………………………………………………………………………………………………………………..26 Firewall Wild Cards ………………………………………………………………………………………………………………………….. 26 Firewall Wild Cards Unsupported……………………………………………………………………………………………………….. 26 Proxy Requirements ……………………………………………………………………………………………………………………………..26

1. Introduction

Introduction

This document describes how to restore an operating system using the Lenovo Cloud Deploy system from Lenovo®. The three high level steps are as follows:
· Download and install the Media Creation tool. · Create a USB key to boot the failing machine. · Restore the machine image from Lenovo Cloud Deploy. The process is performed on a healthy PC with a valid internet connection.

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2. Technical requirements

Technical requirements

· Microsoft® Windows® 10 or higher · .NET Framework 4.8 or higher must be installed · Local Ports 5555, 55819 · Internet connection (a wired internet connection is required when using online USB
media) o Quick Image Capture 9 Mb/s upload o Quick Image Restore, Restore System Wizard, Package Transfer 1 Mb/s download
· 32 GB USB key (2.0 or 3.0) or greater if caching the image to the key · Machine that has access to the internet · Machine has a wired connection · Default BIOS settings.

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3. Quick start steps

Quick start steps

1. Launch a web browser and go to the following site: https://lenovoclouddeploy.com/
2. Click the Sign in button.
3. Enter Logitechrecovery@logitechrecovery.com as the email address.
4. Click Lookup.
5. Enter the password: LogiRecovery920Q and then click Submit.
6. Once you have logged on to the website, scroll down the page. Under Lenovo Cloud Deploy, click on the Download button.
7. When the download finishes, run SetupLCMT_x64.msi
8. Click INSTALL on the Welcome window.
9. Click FINISH button after the installation is complete.
Lenovo Cloud Deploy will launch.
10. Lenovo Cloud Deploy launches Enter the UserID: Logitechrecovery@logitechrecovery.com and then click Lookup
11. Then Enter the password LogiRecovery920Q
12. Click Restore another computer
13. Click Lenovo systems licensed for Windows
14. Click Intel or AMD processor
15. Insert your USB device (must be 32 gig or greater)
16. Click Next when the USB device shows in Select your USB
17. On the next screen, choose the image you want to restore by clicking the On Media button. Then click Next.
18. Check the I want this USB media erased and created into Lenovo Cloud Deploy boot media. Then click Create. The key is created when you see the screen title Follow these steps to begin the Lenovo Deployment. Click Finish.
a. This step may take a few minutes based on the speed of your network and the size of the image.
b. Ensure that the USB key you are using is larger than the size of the image you wish to restore.

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Quick start steps
19. Connect the Lenovo Cloud Deploy USB Media to the target computer. 20. Temporarily disconnect the target computer from the network by unplugging the network
cable. 21. Turn on or reboot the computer. 22. For a Lenovo computer, press Enter to interrupt normal startup and select the option to
choose a temporary startup device. 23. Select the appropriate boot entry that references your USB boot media. 24. The computer boots from the USB device and launches Lenovo Cloud Deploy. 25. Follow the prompts to recover the system.
a. You receive a prompt that “You are not connected to the internet”. Click Continue. b. Restore a computer using Lenovo Cloud Deploy. Click Next. c. Choose your deployment, then click Next. d. Check I understand my internal hard drie will be erased and I am ready to restore my
system now. e. Click Restore 26. The system is recovered when prompted to remove the USB key and click reboot. 27. Reconnect the system to the network and reboot.

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4. Guided walkthrough

Guided walkthrough

Downloading and installing the Media Creation tool
1. Launch a web browser and go to the following site:
https://lenovoclouddeploy.com/

2. Click Sign in.

3. Enter: Logitechrecovery@logitechrecovery.com 4. Then, click Lookup.

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5. Enter your password: LogiRecovery920Q and click Submit. 6. Alternatively, click on Sign in with account key

Guided walkthrough

7. Enter in the key: WEAJ-3H9N-YEVM-HLXH-TAFW, then click the Submit button.
If the password or email does not allow you to login, please check to ensure you are typing the information correctly. Make sure the Language selection in the upper right hander corner of the screen matches your keyboard. The application defaults to the windows OS language and keyboard. This is also critical when restoring the system from the USB key. The languages and keyboard on the USB key default to the language and keyboard of the system that you created the recovery key on.
The “forgot password” and “not registered yet” buttons are not supported on this recovery account. If the account becomes locked, please wait 10 minutes before proceeding.
The process no longer requires the use of a customer key. If you use the user Logitechrecovery@logitechrecovery.com, you do not need the key.
8. Click on the Download button under Lenovo Cloud Deploy

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Guided walkthrough
9. When the download finishes, click SetupLCMT_x64.msi 10. When the installation program launches, you see the welcome screen.
Follow the onscreen instructions to install the Lenovo Cloud Deploy Application. 11. When the installation is complete, ensure the Launch button is checked (It is by default).

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Guided walkthrough
Creating the USB recovery key
1. Launch Lenovo Cloud Deploy 2. Enter the email address: Logitechrecovery@logitechrecovery.com and then click LOOK
UP 3. Enter in the Password: LogiRecovery920Q and click SIGN IN 4. Click Restore another computer.
5. Select Lenovo systems that are licensed by Windows® .

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6. Select Intel or AMD processor

Guided walkthrough

7. The next screen shows Let’s create bootable USB media for online deployments. Insert a USB key of 32GB or greater.

8. The page should refresh, identifying the USB key. Click Next.
Note that the description for Select your USB Media may differ as it depends on the key. Due to security measures, the key is only valid for 180 days. You can have multiple images on the USB key 9. The following screen appears. Click On Media to switch it on. Then click Next.

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Guided walkthrough
There are 6 images contained in the Logitech Recovery Portal: There are 6 Different image to select. The images are NOT INTERCHANGABLE. You are only legally allowed to deploy the OS version that was shipped with the system. This decision is enforced by MICROSOFT and not Lenovo.
If your system shipped with Windows 10 MTR, then you are legally allowed to use the Windows 11 MTR Recovery. If your system shipped with Windows 10 Zoom, then you are required to restore the Windows 10 Zoom Image If your system shipped with Windows 11 Zoom, then you are required to restore the Windows 11 Zoom Image
Ensure that you choose the correct image for your system as these images are not interchangeable. If you choose the wrong image, you can restore the correct image, but you need to recreate your key. 10. The following screen appears while the USB key is created. Note that the process can take up to or more than 45 minutes.

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Guided walkthrough
11. When the USB key creation is complete, the following screen appears:

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Restoring your machine (Media Restore)

Guided walkthrough

Note that before you begin, you need to confirm the machine’s BIOS settings are set to default. Refer to the system documentation for instructions.
1. Insert the Lenovo Cloud Deploy USB Media into the target computer. 2. Connect the computer to the AC power and temporally remove the systems from the
network i.e. unplug the ethernet cable. 3. Turn on or reboot the computer. 4. For a Lenovo computer, press Enter to interrupt normal startup and select the option to
choose a temporary startup device.
Note that if you do not see/make this selection, let the computer finish booting into Windows and then restart the computer and then try again.
5. Wait a moment as the computer loads the boot menu with a list of choices. 6. Select the appropriate boot entry that references your USB device. 7. The computer boots from the USB device and launches Lenovo Cloud Deploy. 8. The message appears: “You are not connected to the Internet”. Click Continue. 9. The Restore System screen opens. Click Next.

10. The Choose Deployment screen appears. Ensure the box for the image is checked and click Next.

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Guided walkthrough
Ensure that you choose the correct image for your system as these images are not interchangeable. If you choose the wrong image, you can restore the correct image, but you need to recreate your key. 11. On the next screen, check the box for I understand my internal hard drive will be erased. Then click Restore.
12. The restore process begins. The process requires several reboots. 13. During the image restore process, you see the following:

You can use the drop down to see how many steps are left to restore the image.
After the image is restored from the cloud, the machine boots into the image to run the MTR configuration process. Leave the USB key in the device until you are told to remove it.
The machine reboots several times.
The duration of this step depends on your Internet connection. Average times can range from 20 to 30 minutes.

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14. The following screen is displayed:

Guided walkthrough

15. When the process is complete, the following screen appears. Click Reboot.

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5. Troubleshooting
USB key issues
When the following error appears, it could be due to an IO error or a bad key:

Troubleshooting

· Try clicking OK, and then try running the process again. · If this does not work, try:
o Using DiskPart o Using Lenovo Cloud Deploy again to generate a new USB key.

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DiskPart instructions

Troubleshooting

Caution: DiskPart is a destructive tool, requires administrative privileges, and must be used with care. If you are not comfortable with doing this, obtain a new key.
Note that your disk number and drive letters may vary.

1. Open a Windows command line or PowerShell terminal. (To do this, right- click your Windows Start menu button and then click Windows PowerShell [Admin].)

2. Type diskpart and then press Enter. The DISKPART prompt appears.

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Troubleshooting
3. At the DISKPART> prompt, type list disk and press Enter. Starting with the number zero, DiskPart lists any detected disks. You must remember the disk number (for instance, 0 for your Windows hard drive) to use with future DiskPart commands.
In this instance the USB drive in question is disk 6.
Note that you can also ask DiskPart for a list of detected volumes. At the DISKPART> prompt, type list volume.

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Troubleshooting
4. Type sel disk 6 and press Enter. Disk 6 is now the selected disk. 5. Type clean. You should see the following:
DiskPart succeeded in cleaning the disk Create part prim Diskpart succeeded in creating the specified partition Assign DiskPart successfully assigned the drive letter or mount point
6. The following pop-up box appears. Click Format disk.
7. At the next pop-up box, click Start.

8. Click OK.

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Troubleshooting
9. The system returns a message that formatting is complete. Click OK, and then click Close.
10. Return to the command prompt and type exit. 11. Type exit again to exit PowerShell. 12. Type exit again to exit the command prompt. 13. When you have completed using DiskPart, go back into the LCD tool and try recreating
your key.

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Unauthorized System
If your system is not authorized, you see the following error:

Troubleshooting

· This occurs if the machine was not registered in manufacturing.
· If the machine was serviced, you need to ensure that the serial and model numbers match the unit purchased from manufacturing.
· If the serial number and model number match the unit purchased, please contact Premier support, and ask for an escalation path.

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Wrong Digital Product Key
The following error appears when the wrong digital product key was entered:

Troubleshooting

You may need the system board replacing with the correct digital product key.
Log Files
Whenever there is an issue using Lenovo Cloud Deploy, logs are required to help identify and resolve it.
Windows Applications
Log files are in the %PROGRAMDATA% folder. When submitting issues: 1. Navigate to C:ProgramDataLenovoLenovo Cloud Deploy 2. Right-click on Logs and choose Send to compressed folder. 3. Attach the Logs.zip file to your email.
USB Media
Log files are in the USB media’s logs folder. When submitting issues: 1. Navigate to the USB key. 2. Right-click on Logs and choose Send to compressed folder. 3. Attach the Logs.zip file to your email.

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Network Drop Errors
The following error appears if the network connection has failed:

Troubleshooting

Click OK and try again. If network issues keep happening, send your log files to Premier Support.
Lenovo Cloud Deploy Updates
From time to time, Lenovo Cloud Deploy is updated. Some updates require the user to update their installation and keys. The user is be prompted to update when launching the Lenovo Cloud Deploy application. If the customer is booting from an older key, they also receive a warning that they need to refresh the key.

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Troubleshooting
Firewall Requirements
The Lenovo Cloud Deploy application uses the standard https port 443 and Transport Layer Security (TLS) version 1.2 to communicate with the cloud back- end environment. Corporate firewalls may need additional rules set up to allow communication with the Lenovo Cloud Deploy infrastructure.
Firewall Wild Cards
The following domains need to be whitelisted:
· lenovoclouddeploy.com maintains all the customer, user, and content metadata.
· .lenovoclouddeploy.com delivers content.
· .s3.amazonaws.com receives uploaded content.
Firewall Wild Cards Unsupported
If your firewall does not support wildcards, then please use the following values:
· www.lenovoclouddeploy.com This site maintains all the customer, user, and content metadata.
· diav4v6bggwod.lenovoclouddeploy.com This site delivers the content.
Depending on your Customer S3 Region, its associated domain may need to be whitelisted to support uploading content, e.g.:
· lcd-production-us-east-1.s3.amazonaws.com
Proxy Requirements
Proxy servers must support Transport Layer Security (TLS) version 1.2. The API end points use request headers to identify and authorize the client application. An example request header may appear as follows:
LN-API-VERSION: 1.0 Authorization: Bearer
eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiIxMjM0NTY3ODkwIiwibmFtZSI6 IkpvaG4gRG9lIiwiYWRta W4iOnRydWV9.TJVA95OrM7E2cBab30RMHrHDcEfxjoYZgeFONFh7HgQ
Ln-Auth-Cid: FKLAERADFE9898A x-ln-product-name: Thinkpad T490 x-ln-serial- number: 89AD23D x-ln-bios-version: ABC x-ln-bios-vendor: Lenovo.com x-ln- manufacturer: Lenovo.com x-ln-version: 01 x-ln-enclosure-type: Notebook user- agent-language: en-us