virtuallandline Office Android User Guide
- September 18, 2024
- VirtualLandline
Table of Contents
virtual landline Office Android
Virtual Landline Office Android is a softphone with portal capabilities including s SIP softphone, contact management, answering, rule management, extension dialing, visual voicemail, presence, and call recording.
This article is a comprehensive guide to logging into Virtual Landline Office Android for the first time and utilising its features.
Logging into the App
- Using an Android device, tap on the Play Store and search for “Virtual Landline Office”. Tap Install to start installing the app.
Next, type in the user’s login name and their password. These are the same
credentials that access the portal via web.
App Permissions
The Android app requests the following permissions to ensure the app is fully
functional:
User’s Device Settings
If a permission is not granted, it can be altered later within the device settings. Depending on the device, the screen may not look like the example below, but there should be a list of installed apps and “settings” for those apps. Toggle the permissions on and of as needed.
Notifications allow incoming phone calls and internal SMS messages to
display on the device (while the app is running).
Lock Screen Appearance (found under the device’s notification settings)
enables privacy when needed. If message previews are turned of (“hide
content”), then the device will display a notification from the name of the
app, and nothing more. If message previews are turned on (“show content”), the
app will send a notification that includes the beginning of the message.
Contacts Screen
The Contacts screen is the default home screen on the Virtual Landline
Office Android app. Users can dial internal extensions and external phone
numbers here. When a new contact is added in the app, it will sync with the
portal immediately (may require a web refresh).
Place and Receive a Cell
Place a cell on almost any screen in the app by selecting a contact or manually typing in the number via the dial pad.
When the app is running, incoming calls display as a notification at the top of the device’s screen.
Tap on the green phone icon to answer the call and tap on the red reject
button to decline the call.
While actively in a call, there are the standard functions (speaker, mute,
hold, end call) and additional features (record the call, transfer, add a
call, switch phones).
Voicemail Screen
The voicemail screen syncs with the portal and displays all available
voicemail. Filter by new, saved, or trash.
Chat and SMS
The Chat and SMS screen displays all available internal SMS
conversations. Tap on a conversation to view more information. Internal chats
are organized chronologically; the latest reply moves the entire conversation
to the top of the list.
The Call History screen displays the user’s inbound, outbound, and missed
call history.
More Screen
The More screen (3 horizontal lines) includes profile settings, answering
rules, greetings, settings, the app’s “about” information, and the logout
button.
Please note the following options available under Settings:
- A Mobile Number can be entered here. If so, then select whether the Default Calling Method should use Virtual Landline Office (use the SIP softphone), use the mobile phone (best for areas with poor data connectivity), or to be asked every time a number is dialed.
Known Issues
- Geo-redundancy is not enabled.
Customer Support
If you can’t find what you’re looking for please get in touch via our website.
