MOTOROLA SOLUTIONS MN007868A01 Portable Two Way Radios User Guide
- September 11, 2024
- Motorola Solutions
Table of Contents
MOTOROLA SOLUTIONS MN007868A01 Portable Two Way Radios
Product Information
MOTOTRBOTM R7 is an advanced cloud-ready Land Mobile Radio (LMR) device that requires a one-time activation to enable the software features and services purchased with the radio. The radio connects to the RadioCentral Server, a cloud-based application, to obtain specific software features and settings for a particular model and region (regional code plug). Additionally, the radio downloads the latest firmware (if available) to ensure that it has the latest software features and security patches. After activation, the radio can be configured using Radio Management (RM) or Customer Programming Software (CPS) 2.0.
Product Specifications
- Product Name: MOTOTRBOTM R7 Portable Two-Way Radios
- Activation Guide: May 2024
- Model Number: MN007868A01-AE
Product Usage Instructions
Chapter 1: Activation Overview
MOTOTRBOTM R7 is designed to connect to the RadioCentral Server for
activation. The activation process involves enabling software features and
services purchased with the radio. Additionally, the radio downloads the
latest firmware during activation.
Chapter 2: Initial Activation Process
Follow these steps for the initial activation process:
- Set up Wi-Fi access point for connectivity.
- Initiate the activation process and firmware update.
- Refer to best practices for a smooth activation process.
Chapter 3: Troubleshooting
If you encounter any issues during activation or usage, refer to the
troubleshooting section in the user manual for assistance.
Frequently Asked Questions (FAQ)
-
Q: What should I do if my radio fails to activate?
A: If your radio fails to activate, ensure that the Wi-Fi access point is set up correctly and try initiating the activation process again. If issues persist, refer to the troubleshooting section in the user manual or contact Motorola Solutions support for assistance. -
Q: Can I activate and configure the radio using third-party software?
A: After the one-time activation, you can activate and configure the radio using Radio Management (RM) or Customer Programming Software (CPS) 2.0 provided by Motorola Solutions. The use of third-party software may not be supported and could result in compatibility issues.
Legal and Support
Intellectual Property and Regulatory Notices
-
Copyrights
The Motorola Solutions products described in this document may include copyrighted Motorola Solutions computer programs. Laws in the United States and other countries preserve for Motorola Solutions certain exclusive rights for copyrighted computer programs. Accordingly, any copyrighted Motorola Solutions computer programs contained in the Motorola Solutions products described in this document may not be copied or reproduced in any manner without the express written permission of Motorola Solutions. No part of this document may be reproduced, transmitted, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, without the prior written permission of Motorola Solutions, Inc. -
Trademarks
MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC, and are used under license. All other trademarks are the property of their respective owners. -
License Rights
The purchase of Motorola Solutions products shall not be deemed to grant either directly or by implication, estoppel or otherwise, any license under the copyrights, patents, or patent applications of Motorola Solutions, except for the normal non-exclusive, royalty-free license to use that arises by operation of law in the sale of a product. -
Open Source Content
This product may contain Open Source software used under license. Refer to the product installation media for full Open Source Legal Notices and Attribution content.
European Union (EU) and United Kingdom (UK) Waste of Electrical and Electronic Equipment (WEEE) Directive
- The European Union’s WEEE directive and the UK’s WEEE regulation require that products sold in EU countries and the UK must have the crossed-out wheelie bin label on the product (or the package in some cases). As defined by the WEEE directive, this crossed-out wheelie bin label means that customers and end-users in EU and UK countries should not dispose of electronic and electrical equipment or accessories in household waste.
- Customers or end-users in EU and UK countries should contact their local equipment supplier representative or service center for information about the waste collection system in their country.
Disclaimer
Please note that certain features, facilities, and capabilities described in
this document may not be applicable to or licensed for use on a specific
system, or may be dependent upon the characteristics of a specific mobile
subscriber unit or configuration of certain parameters. Please refer to your
Motorola Solutions contact for further information.
© 2024 Motorola Solutions, Inc. All Rights Reserved.
Activation Overview
- MOTOTRBO™ R7 is an advanced cloud-ready Land Mobile Radio (LMR) device.
- R7 requires a one-time activation to enable the software features and services purchased with the radio. The radio connects to the RadioCentral Server which is a cloud-based application to obtain the specific software features and settings for a particular model and region (regional code plug). The radio also downloads the latest firmware (if available) to ensure that your radio has the latest software features and security patches.
- After the one-time activation, your radio can be activated and configured with Radio Management (RM) or Customer Programming Software (CPS) 2.0 software.
Wi-Fi Access Point Setup
Your radio connects to the secure cloud application through Wi-Fi. All radios come with Wi-Fi as standard or as a software upgradable option and are capable of connecting to Wi-Fi for this initial download.
Table 1: Requirements for Preconfigured Wi-Fi Access Point
Item/Description
- SSID MOTOTRBO
- Password Radio Management
- Security type WPA2-PSK
- Frequency 2.4 GHz and 5 GHz
- Channel 1 to 11 (2.4 GHz)
- The recommended download speed per radio is 7 Mbps
Activation and Firmware Update
The section explains the typical package size and the duration of the activation process.
Table 2: Activation
Item/Description
- Typical package size 0.5 MB
- Activation process time Two to three minutes
Table 3: Activation and Firmware Upgrade
Item/Description
- Typical package size 30 MB
- Activation process time Eight to ten minutes
Best Practices
- Motorola Solutions offers best practices for the security and operation of the Wi-Fi network for your radio.
- For more information, refer to the MOTOTRBO™ Best Practices for Device Activation, MN008921A01 at https://learning.motorolasolutions.com.
Initial Activation Process
The radio connects automatically to the preconfigured Wi-Fi access point and activates after the radio is turned on.
NOTE:
- For full keypad (FKP), you can refer to the Radio Display as well as the LED and Tone Indication column in the following tables.
- For non-keypad (NKP), you can refer to the LED and Tone Indication column in the following tables. You can also check the Wi-Fi status announcement by pressing the 3-Dot Programmable Feature button.
Stage 1: Wi-Fi Connection
Stage 2: Radio Connects to Server for Package Download
- NOTE: Your radio restarts after the server update process is complete.
- IMPORTANT: Ensure a stable network connection at all times.
Stage 3: Installation
Troubleshooting
This section explains the basic troubleshooting process.
NOTE:
- You are recommended to start the troubleshooting steps with a full keypad radio.
- The maximum number of concurrent radios supported depends on the number of active clients that your access point supports but it is recommended to troubleshoot 20 radios at a time.
- In case of a power failure, the radio resumes at the previous stage.
IMPORTANT: Ensure a stable network connection at all times.
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