MOTOROLA SOLUTIONS MN007868A01-AE Portable Two Way Radios User Guide

September 11, 2024
Motorola Solutions

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MOTOROLA SOLUTIONS MN007868A01-AE Portable Two-Way Radios

MOTOROLA-SOLUTIONS-MN007868A01-AE-Portable-Two-Way-Radios-
PRODUCT

Product Information

Specifications

  • Product Name: MOTOTRBOTM R7 Portable Two-Way Radios
  • Device Type: Land Mobile Radio (LMR)
  • Activation Requirement: One-time activation for software features and services
  • Connectivity: Wi-Fi for access point setup
  • Software Tools: RadioCentral Server, Radio Management (RM), Customer Programming Software (CPS) 2.0

Product Usage Instructions

Activation Overview

MOTOTRBOTM R7 is an advanced cloud-ready Land Mobile Radio (LMR) device. It requires a one-time activation to enable the software features and services purchased with the radio.

Initial Activation Process

  1. Set up Wi-Fi Access Point: Follow the instructions provided to connect the radio to a Wi-Fi network for initial setup.
  2. Activation and Firmware Update: Activate the device to obtain specific software features and settings from the RadioCentral Server. Ensure that the radio downloads the latest firmware for updated software features and security patches.
    • Best Practices: Refer to the user manual for best practices during the activation and firmware update process.

Troubleshooting

If you encounter any issues during the activation process or while using the device, refer to the troubleshooting section in the user manual for guidance on resolving common problems.

Frequently Asked Questions

Q: What should I do if my device fails to activate?

A: If your device fails to activate, ensure that you have a stable internet connection and follow the activation steps carefully. If issues persist, contact Motorola Solutions support for assistance.

Q: Can I use the radio without activating it?

A: The radio needs to be activated to access software features and services. Failure to activate may limit the functionality of the device.

Q: How can I update the firmware of MOTOTRBOTM R7?

A: The firmware updates are automatically downloaded during the activation process. Ensure your device is connected to a reliable Wi-Fi network to receive the latest firmware updates.

Legal and Support

Intellectual Property and Regulatory Notices

Copyrights

  • The Motorola Solutions products described in this document may include copyrighted Motorola Solutions computer programs. Laws in the United States and other countries preserve for Motorola Solutions
    certain exclusive rights for copyrighted computer programs. Accordingly, any copyrighted Motorola Solutions computer programs contained in the Motorola Solutions products described in this document may not be copied or reproduced in any manner without the express written permission of Motorola Solutions.

  • No part of this document may be reproduced, transmitted, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, without the prior written permission of Motorola Solutions, Inc.

Trademarks

  • MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC, and are used under license. All other trademarks are the property of their respective owners.

License Rights

  • The purchase of Motorola Solutions products shall not be deemed to grant either directly or by implication, estoppel or otherwise, any license under the copyrights, patents, or patent applications of Motorola Solutions, except for the normal non-exclusive, royalty-free license to use that arises by operation of law in the sale of a product.

Open Source Content

  • This product may contain Open Source software used under license. Refer to the product installation media for full Open Source Legal Notices and Attribution content.

European Union (EU) and United Kingdom (UK) Waste of Electrical and Electronic Equipment (WEEE) Directive

  • The European Union’s WEEE directive and the UK’s WEEE regulation require that products sold in EU countries and the UK must have the crossed-out wheelie bin label on the product (or the package in some cases).
  • As defined by the WEEE directive, this crossed-out wheelie bin label means that customers and end-users in EU and UK countries should not dispose of electronic and electrical equipment or accessories in household waste.
  • Customers or end-users in EU and UK countries should contact their local equipment supplier representative or service center for information about the waste collection system in their country.

Disclaimer

  • Please note that certain features, facilities, and capabilities described in this document may not apply to or be licensed for use on a specific system, or may be dependent upon the characteristics of a specific mobile subscriber unit or the configuration of certain parameters. Please refer to your Motorola Solutions contact for further information.

Activation Overview

  • MOTOTRBO™ R7 is an advanced cloud-ready Land Mobile Radio (LMR) device.
  • R7 requires a one-time activation to enable the software features and services purchased with the radio. The radio connects to RadioCentral Server which is a cloud-based application to obtain the specific software features and settings for a particular model and region (regional codeplug). The radio also downloads the latest firmware (if available) to ensure that your radio has the latest software features and security patches.
  • After the one-time activation, your radio can be activated and configured with Radio Management (RM) or Customer Programming Software (CPS) 2.0 software.

Wi-Fi Access Point Setup

  • Your radio connects to the secure cloud application through Wi-Fi. All radios come with Wi-Fi as standard or as software upgradable options and are capable of connecting to Wi-Fi for this initial download.

Table 1: Requirements for Preconfigured Wi-Fi Access PointMOTOROLA-
SOLUTIONS-MN007868A01-AE-Portable-Two-Way-Radios-FIG-1

Activation and Firmware Update

The section explains the typical package size and the duration of the activation process.

Table 2: ActivationMOTOROLA-SOLUTIONS-MN007868A01-AE-Portable-Two-Way-
Radios-FIG-2

Table 3: Activation and Firmware UpgradeMOTOROLA-SOLUTIONS-MN007868A01
-AE-Portable-Two-Way-Radios-FIG-3

Best Practices

Motorola Solutions offers best practices for the security and operation of the Wi-Fi network for your radio.
For more information, refer to the MOTOTRBO™ Best Practices for Device Activation, MN008921A01 at https://learning.motorolasolutions.com.

Initial Activation Process

The radio connects automatically to the preconfigured Wi-Fi access point and activates after the radio is turned on.

NOTE:

  • For full keypad (FKP), you can refer to the Radio Display as well as the LED and Tone Indication columns in the following tables.
  • For non-keypad (NKP), you can refer to the LED and Tone Indication column in the following tables.
  • You can also check the Wi-Fi status announcement by pressing the 3-Dot Programmable Feature button.

Stage 1: Wi-Fi ConnectionMOTOROLA-SOLUTIONS-MN007868A01-AE-Portable-Two-
Way-Radios-FIG-4 MOTOROLA-SOLUTIONS-MN007868A01-AE-Portable-Two-Way-Radios-
FIG-5

Stage 2: Radio Connects to Server for Package DownloadMOTOROLA-SOLUTIONS-
MN007868A01-AE-Portable-Two-Way-Radios-FIG-6 MOTOROLA-SOLUTIONS-MN007868A01-AE-Portable-Two-
Way-Radios-FIG-7

NOTE: Your radio restarts after the server update process is complete.
IMPORTANT: Ensure a stable network connection at all times.

Stage 3: InstallationMOTOROLA-SOLUTIONS-MN007868A01-AE-Portable-Two-Way-
Radios-FIG-8 MOTOROLA-SOLUTIONS-MN007868A01-AE-Portable-Two-Way-Radios-
FIG-9

Troubleshooting

This section explains the basic troubleshooting process.

NOTE:

  • You are recommended to start the troubleshooting steps with a full keypad radio.
  • The maximum number of concurrent radios supported depends on the number of active clients that your access point supports but it is recommended to troubleshoot 20 radios at a time.
  • In case of a power failure, the radio resumes at the previous stage.
  • IMPORTANT: Ensure stable network connection at all times.MOTOROLA-SOLUTIONS-MN007868A01-AE-Portable-Two-Way-Radios-FIG-10 MOTOROLA-SOLUTIONS-MN007868A01-AE-Portable-Two-Way-Radios-FIG-11 MOTOROLA-SOLUTIONS-MN007868A01-AE-Portable-Two-Way-Radios-FIG-12 MOTOROLA-SOLUTIONS-MN007868A01-AE-Portable-Two-Way-Radios-FIG-13
  • © 2024 Motorola Solutions, Inc. All Rights Reserved

Documents / Resources

| MOTOROLA SOLUTIONS MN007868A01-AE Portable Two Way Radios [pdf] User Guide
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