HEAT AND GLO SL-3X-IFT Series Gas Fireplace Owner’s Manual
- September 6, 2024
- Heat and Glo
Table of Contents
SL-3X-IFT Series Gas Fireplace
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Specifications:
- Models:
- SL-3X-IFT (-G, -TG, -S)
- SL-5X-IFT (-G, -TG, -S)
- SL-5XLP-IFT (-G, -TG, -S)
- SL-7X-IFT (-G, -TG, -S)
- SL-7XLP-IFT (-G, -TG, -S)
- SL-9X-IFT (-G, -TG, -S)
- Gas type: As indicated on the rating plate
- Not convertible for use with other gases
- Hot glass warning: Do not touch glass until cooled
Product Usage Instructions:
Welcome
Read this manual before operating the appliance. Retain this
Owner’s Manual for future reference. Read the Installation Manual
before making any changes.
Congratulations
Congratulations on selecting a Heat & Glo gas fireplace. It
offers safety, reliability, and efficiency. Follow all instructions
in this manual, paying attention to cautions and warnings. Retain
this manual for future reference.
Important Information:
Your new Heat & Glo gas fireplace is designed for durability
and trouble-free enjoyment. Always refer to this manual for
guidance. Ensure the safety barrier is installed to protect from
burns.
Local Dealer Information
Your local dealer should fill in their contact information along
with appliance details for reference.
FAQ:
Q: Can I convert the gas type for the appliance?
A: No, this appliance is not convertible for use with other
gases unless a certified kit is used.
Q: What should I do if the glass is hot?
A: Do not touch the glass until it has cooled down. Always
ensure children do not touch the hot glass to prevent burns.
Q: What should I do in case of a fire or explosion hazard?
A: Follow the safety warnings provided in the manual. If there
is a fire or explosion hazard, leave the building immediately and
call your gas supplier or the fire department for further
instructions.
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Place serial number here
Owner’s Manual
Operation and Maintenance
CAUTION! Risk of Fire! DO NOT store instruction manuals inside fireplace cavity. High temperatures could cause a fire.
INSTALLER: Leave this manual with the appliance, not inside the appliance. CONSUMER: Retain this manual for future reference. Do not store inside the appliance. Contact your dealer with questions regarding installation, operation or service.
NOTICE: DO NOT discard this manual!
Models:
SL-3X-IFT (-G, -TG, -S) SL-5X-IFT (-G, -TG, -S) SL-5XLP-IFT (-G, -TG, -S) SL-
7X-IFT (-G, -TG, -S) SL-7XLP-IFT (-G, -TG, -S) SL-9X-IFT (-G, -TG, -S)
WARNING: FIRE OR EXPLOSION HAZARD Failure to follow safety warnings exactly
could result in serious injury, death, or property damage.
· DO NOT store or use gasoline or other flammable vapors and liquids in the
vicinity of this or any other appliance.
· What to do if you smell gas
– DO NOT try to light any appliance.
– DO NOT touch any electrical switch. DO NOT use any phone in your building.
– Leave the building immediately.
– Immediately call your gas supplier from a neighbor’s phone. Follow the gas
supplier’s instructions.
– If you cannot reach your gas supplier, call the fire department.
· Installation and service must be performed by a qualified installer, service
agency, or the gas supplier.
This appliance may be installed as an OEM installation in manufactured home
(USA only) or mobile home and must be installed in accordance with the
manufacturer’s instructions and the Manufactured Home Construction and Safety
Standard, Title 24 CFR, Part 3280 in the United States, or the Standard for
Installation in Mobile Homes, CAN/CSA Z240 MH Series, in Canada.
This appliance is only for use with the type(s) of gas indicated on the rating
plate. This appliance is not convertible for use with other gases, unless a
certified kit is used.
DANGER HOT GLASS WILL CAUSE BURNS.
DO NOT TOUCH GLASS UNTIL COOLED.
NEVER ALLOW CHILDREN TO TOUCH GLASS.
A barrier designed to reduce the risk of burns from the hot viewing glass is
provided with this appliance and must be installed for the protection of
children and other at-risk individuals.
Decorative barrier front must be ordered separately at time of appliance
purchase.
Heat & Glo · SL-3X/5X/7X/9X-IFT (-G, -TG, -S) Owner’s Manual · 2633-981 Rev. i · 2/24
1
1 Welcome
Read this manual before operating this appliance. Please retain this Owner’s Manual for future reference. Read the Installation Manual before making any installation or finishing changes.
A. Congratulations
Congratulations on selecting a Heat & Glo gas fireplace, an elegant and clean
alternative to wood burning fireplaces. The Heat & Glo gas fireplace you have
selected is designed to provide the utmost in safety, reliability, and
efficiency.
As the owner of a new fireplace, you’ll want to read and carefully follow all
of the instructions contained in this owner’s manual. Pay special attention to
all cautions and warnings.
This owner’s manual should be retained for future reference. We suggest that
you keep it with your other important documents and product manuals.
The information contained in this owner’s manual, unless noted otherwise,
applies to all models and gas control systems.
Your new Heat & Glo gas fireplace will give you years of durable use and
trouble-free enjoyment. Welcome to the Heat & Glo family of fireplace
products!
Local Dealer Information
DEALER: Fill in your name, address, phone and email information here and appliance information below.
Dealer Name: ____ Address:
____ Phone: _____ Email:
Appliance Information: Brand: ____
Model Name: ___
Serial Number:__ Date Installed:
Listing Label Information/Location
Type of Gas
The model information regarding your specific fireplace can be found on the rating plate usually located in the control area of the fireplace.
Heat & Glo, a brand of Hearth & Home Technologies 7571 215th Street West, Lakeville, MN 55044
Gas and Electric Information
Vented gas fireplace heater – Not for use with solid fuel. Appareil de
chauffage de foyer avec conduit d’évacuation des gaz n’utilisez MHXXXXX
pas avec des combustibles solides.
NATURAL GAS Type of Gas (Sorte De Gaz):
ANSI XX.XX-XXXX · CSA X.XX-XXXX CAN/CSA – P.X.X-XX · FE: ___%
This appliance must be installed in accordance with local codes, if any; if
none, follow the National Fuel Gas Code, ANSI Z223.1/NFPA 54, or the Natural
Gas and Propane Installation Code, CSA B149.1. Cet appareil doit être installé
conformément aux codes locaux, s’il y a lieu; sinon, suivez le
Y National Fuel Gas Code, ANSI Z223.1/NFPA 54, ou le Code d’installation du
gaz naturel et du propane (Natural Gas and Propane Installation Code),
CSA B149.1.
NL For a manufactured home (USA only) or mobile home OEM installation: This
appliance must be installed in accordance with the Standard for
Manufactured Housing, CAN/CSA Z240MH, in Canada; or with the Manufactured Home
Construction and Safety Standard, Title 24 CFR, Part 3280 in
O the United States; or when such a standard is not applicable, the Standard
for Manufactured Home Installations Standard, ANSI/NCSBCS
A225.1/NFPA 501A. Pour une installation dans une maison préfabriquée (É.-U.
seulement) ou dans une maison mobile du constructeur OEM : Ce
E poêle doit être installé en conformité avec la norme visant les maisons
préfabriquées, CAN/CSA Z240MH, au Canada; ou avec la Manufactured
Home Construction and Safety Standard, Title 24 CFR, Part 3280 aux États-Unis;
ou, si une telle norme n’est pas applicable, la Standard for
L Manufactured Home Installations, ANSI/NCSBCS A225.1/NFPA 501A. MP Minimum
Permissible Gas Supply for Purposes of Input Adjustment. A Approved Minimum
(De Gaz) Acceptable ………………………. x.x in. w.c. (Po. Col. d’eau) X Maximum
Pressure (Pression) ……………………………………..xx.x in. w.c. (Po. Col. D’eau) E Maximum
Manifold Pressure (Pression) …………………………..x.x in. w.c. (Po. Col. d’eau) R
Minimum Manifold Pressure (Pression) ……………………………x.x in. w.c. (Po. Col. d’eau)
FO Minimum rate with variable regulator on control valve
Total Electrical Requirements: 120Vac, 60Hz., less than 12 Amperes
MADE IN USA
QRCODE
For use only with barrier(s): N’utiliser qu’avec la (les) barrière(s) :
Follow installation instructions. Suivre les instructions d’installation.
QRCODE
INSTALLATION MANUAL
USA
CANADA
ALTITUDE:…………………………0-2000 FT…………….0-4500 FT.
MAX. INPUT BTU/h …………….xx,xxxx ………………..xx.xxx
MIN. INPUT BTU/h ……………..xx.xxx………………….xx.xxx
ORIFICE SIZE ……………………#xx DMS ……………..#xx DMS
Model:
OWNER’S MANUAL
(Modèle): XXXXXXXXX
Serial: (Série):
Xxxx-xxx
Model Number Serial Number
2
Heat & Glo · SL-3X/5X/7X/9X-IFT (-G, -TG, -S) Owner’s Manual · 2633-981 Rev. i · 2/24
Safety Alert Key:
· DANGER! Indicates a hazardous situation which, if not avoided will result in
death or serious injury. · WARNING! Indicates a hazardous situation which, if
not avoided could result in death or serious injury. · CAUTION! Indicates a
hazardous situation which, if not avoided, could result in minor or moderate
injury. · NOTICE: Used to address practices not related to personal injury.
Note: The term “recommend” or “recommended” does not indicate a requirement.
It is a best practice suggested by Hearth & Home Technologies®.
Table of Contents
1 Welcome A. Congratulations . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . 2 B. Limited Warranty . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . 4
2 Product Specific Information A. Appliance Certification . . . . . . . . . .
. . . . . . . . . . . . . . . . . . 6 B. Glass Specifications . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . 6 C. BTU Specifications . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . 6
3 Important Safety and Operating Information A. Appliance Safety . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . 7 B. General Operating Parts
. . . . . . . . . . . . . . . . . . . . . . . . . . 8 C. Fuel Specifications.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 D. Wall and
Mantel Temperatures . . . . . . . . . . . . . . . . . . . . . 8 E. Good Faith
Wall Surface/TV Guidelines . . . . . . . . . . . . . . 8 F. Before Lighting
Appliance. . . . . . . . . . . . . . . . . . . . . . . . . . 8 G. Lighting
Instructions (IPI) . . . . . . . . . . . . . . . . . . . . . . . . . . 9 H.
Appliance Break-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10 I. Heat Management . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . 10 J. Operation During A Power Outage – Intellifire Touch® . . . 11 K.
Detailed Component Operating Instructions
– IntelliFire Touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . 12
4 Maintenance and Service A. Maintenance: Frequency and Tasks . . . . . . . .
. . . . . . . . 14 B. Maintenance Tasks – Homeowner . . . . . . . . . . . . .
. . . . . 14 C. Maintenance Tasks – Qualified Service Technician . . . . . 16
5 Frequently Asked Questions and Troubleshooting A. Frequently Asked Questions
– Appliance . . . . . . . . . . . . . 18 B. Frequently Asked Questions –
IntelliFire Touch Controls
(IFT-RC400) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. 19 C. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . 20
6 Reference Materials A. Accessories . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . 22 B. Service Parts . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . 23 C. Contact Information . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . 29
= Contains updated information.
Heat & Glo · SL-3X/5X/7X/9X-IFT (-G, -TG, -S) Owner’s Manual · 2633-981 Rev. i · 2/24
3
B. Limited Warranty
Hearth & Home Technologies LLC
LIMITED WARRANTY
Hearth & Home Technologies LLC (“HHT”) extends the following warranty for HHT
gas, wood, pellet and electric hearth appliances (each a “Product” and
collectively, the “Product(s)”) and certain component parts set forth in the
table below (“Component Part(s)”) that are purchased from a HHT authorized
dealer or distributor. WARRANTY COVERAGE:
HHT warrants that the Products and their Component Parts will be free from
defects in materials and workmanship for the applicable period of Warranty
coverage set forth in the table below (“Warranty Period”). If a Product or
Component Parts are found to be defective in materials or workmanship during
the applicable Warranty Period, HHT will, at our discretion, repair the
applicable Component Part(s), replace the applicable Component Part(s), or
refund the purchase price of the applicable Product(s). The maximum amount
recoverable under this Warranty is limited to the purchase price of the
Product. This Warranty is transferable from the original purchaser to
subsequent owners, but the Warranty Period will not be extended in duration or
expanded in coverage for any such transfer. This Warranty is subject to
conditions, exclusions, and limitations as described below. WARRANTY PERIOD:
Warranty coverage begins at the date of installation. In the case of new home
constructions, Warranty coverage begins six months after invoice of the final
sale of the Product(s) by an independent, authorized HHT dealer or
distributor. However, the Warranty coverage shall commence no later than 24
months following the date of Product shipment from HHT, regardless of the
installation or purchase date.
Warranty Period
HHT Manufactured Appliances and Venting
Component Parts
Labor
Gas
Pellet
Wood Electric
Component Parts Covered by this Warranty
1 Year
X
X
X
All parts including handles, external enameled components and other material except as covered by Warranty Conditions, Warranty Exclusions, and Warranty Limitations listed
All parts except as covered by Warranty Conditions, Warranty Exclusions, and
Warranty X
Limitations listed
2 Years
X
X
Glass, Electrical components limited to heating element/igniters, Top feed
auger assembly, Blowers, Junction Box, Remotes/Wall switches, linear actuator,
power cord, vacuum switch,
snap disc, wire harnesses and thermocouple
X
Electrical components limited to modules, remotes/wall switches, valves, pilots, blowers, junction boxes, wire harnesses, transformers and lights (excluding light bulbs)
3 years
X
X
X
Cement Refractory Panels, Glass Liner Panels Firepots, burnpots, Harman mechanical feeders
5 years
X
X
Catalysts, Vented and Vent Free burners and logs
10 years 1 year
X
Burners, logs and metal/fiber refractory components of HHT manufactured fireplaces or stoves, venting due to poor workmanship
10 years 3 years
X
X
Castings, Medallions & Baffles, FlexBurn® System (engine, inner cover, access cover and fireback), Firebox and heat exchanger, HHT Chimney & Terminations, Manifolds
20 years 3 years
X
Firebox and heat exchanger
All purchased replacement parts and optional accessories
1 Year
None
X
X
X
X
All purchased replacement parts and optional accessories
4021-645N 12/23 4
Heat & Glo · SL-3X/5X/7X/9X-IFT (-G, -TG, -S) Owner’s Manual · 2633-981 Rev. i · 2/24
Page 1 of 2
B. Limited Warranty (continued)
WARRANTY CONDITIONS:
· Because HHT cannot control the quality of any Products sold by unauthorized
sellers, this Warranty only covers Products that are purchased through an HHT
authorized dealer or distributor unless otherwise prohibited by law; a list of
HHT authorized dealers is available on the HHT branded websites.
· This Warranty is only valid while the applicable Product remains at the site
of original installation.
· This Warranty is only valid in the country in which the HHT authorized
dealer or distributor that sold the applicable Product is authorized to sell
applicable Product.
· Contact your installing distributor or dealer for Warranty service. If the
installing dealer or distributor is unable to provide necessary parts, contact
the nearest HHT authorized dealer or supplier. Additional service fees may
apply if you are seeking Warranty service from a dealer other than the dealer
from whom you originally purchased the applicable Product.
· No HHT consumer should bear cost of warranty service or costs incurred while
servicing warranty claims (i.e., travel, gas, or mileage) when the service is
performed within the terms of this Warranty. Check with your dealer or
distributor in advance for any costs to you when arranging a warranty call.
Travel and shipping charges for parts are not covered by this Warranty.
WARRANTY EXCLUSIONS:
This Warranty does not cover the following: · Changes in surface finishes as a
result of normal use. As a heating appliance, some changes in color of
interior and exterior surface
finishes may occur. This is not a flaw and is not covered under the Warranty.
· Damage to printed, plated, or enameled surfaces caused by fingerprints,
accidents, misuse, scratches, melted items or other
external sources and residues left on the plated surfaces from the use of
abrasive cleaners or polishes. · Repair or replacement of parts that are
subject to normal wear and tear during the Warranty Period are not covered.
These parts
include: paint, wood and pellet gaskets, firebricks, wood grates, flame
guides, batteries and the discoloration of glass. · Minor expansion,
contraction, or movement of certain parts causing noise. These conditions are
normal and complaints related to
this noise are not covered by this Warranty. · Damages resulting from: (1)
failure to install, operate, or maintain the applicable Product in accordance
with the installation
instructions, operating instructions, and listing agent identification label
furnished with the applicable Product; (2) failure to install the applicable
Product in accordance with local building codes; (3) shipping or improper
handling; (4) improper operation, abuse, misuse, continued operation with
damaged, corroded or failed components, accident, or improperly/incorrectly
performed repairs; (5) environmental conditions, inadequate ventilation,
negative pressure, or drafting caused by tightly sealed constructions,
insufficient make-up air supply, or handling devices such as exhaust fans or
forced air furnaces or other such causes; (6) use of fuels other than those
specified in the operation instructions; (7) installation or use of components
not supplied with the applicable Product or any other components not expressly
authorized and approved by HHT; (8) modification of the appliance not
expressly authorized and approved by HHT in writing; and/or (9) interruptions
or fluctuations of electrical power supply to the applicable Product. · Non-
HHT venting components, hearth connections or other accessories used in
conjunction with the applicable Product. · Any part of a pre-existing
fireplace system in which an insert or a decorative gas applicable Product is
installed. · HHT’s obligation under this Warranty does not extend to the
Product’s capability to heat the desired space. Information is provided to
assist the consumer and the dealer in selecting the proper Product for the
application. Consideration must be given to the Product location and
configuration, environmental conditions, insulation and air tightness of the
structure. This warranty is void if:
· The applicable Product has been over-fired, operated in atmospheres
contaminated by chlorine, fluorine, or other damaging chemicals. Over-firing
can be identified by, but not limited to, warped plates or tubes,
deformation/warping of interior cast iron structure or components, rust
colored cast iron, bubbling, cracking and discoloration of steel or enamel
finishes.
· The applicable Product is subjected to prolonged periods of dampness or
condensation. · There is any damage to the applicable Product due to water or
weather damage which is the result of, but not limited to, improper
chimney or venting installation.
LIMITATIONS OF REMEDIES AND LIABILITY:
· EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER
THAN THE WARRANTY SPECIFIED
HEREIN. The owner’s exclusive remedy and HHT’s sole obligation under this
Warranty or in contract, tort or otherwise, shall be limited to, at HHT’s sole
option, replacement of the Component Part(s), repair of the Component Part(s),
or refund of the original purchase price of the applicable Product(s). In no
event will HHT be liable for any incidental or consequential damages caused by
defects in the applicable Product. Some States do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you. This Warranty gives you specific legal rights
and you may also have other rights which vary from State to State. THE
DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF
THE EXPRESSED WARRANTY SPECIFIED ABOVE FOR THE APPLICABLE PRODUCT. Some States
do not allow limitations on how long an implied warranty lasts, so the above
limitation may not apply to you.
4021-645N 12/23
Heat & Glo · SL-3X/5X/7X/9X-IFT (-G, -TG, -S) Owner’s Manual · 2633-981 Rev. i · 2/24
Page 2 of 2 5
2 Product Specific Information
A. Appliance Certification
MODELS:
SL-3X-IFT-G
SL-3X-IFT-TG SL-3X-IFT-S
SL-5X-IFT-G
SL-5X-IFT-TG SL-5X-IFT-S
SL-5XLP-IFT-G SL-5XLP-IFT-TG SL-5XLP-IFT-S
SL-7X-IFT-G
SL-7X-IFT-TG SL-7X-IFT-S
SL-7XLP-IFT-G SL-7XLP-IFT-TG SL-7XLP-IFT-S
SL-9X-IFT-G
SL-9X-IFT-TG SL-9X-IFT-S
LABORATORY: Underwriters Laboratories, Inc. (UL)
TYPE: Direct Vent Heater
STANDARD: CSA / ANSI Z21.88:19 · CSA 2.33:19
This product is listed to ANSI standards for “Vented Gas Fireplace Heaters”
and applicable sections of “Gas Burning Heating Appliances for Manufactured
Homes and Recreational Vehicles”, and “Gas Fired Appliances for Use at High
Altitudes”. Also Certified for Installation in a Bedroom or a Bedsitting Room.
NOTICE: This installation must conform with local codes. In the absence of
local codes you must comply with the National Fuel Gas Code, ANSI
Z223.1-latest edition in the U.S.A. and the CAN/CGA B149 Installation Codes in
Canada.
NOT INTENDED FOR USE AS A PRIMARY HEAT SOURCE. This appliance is tested and
approved as either supplemental room heat or as a decorative appliance. It
should not be factored as primary heat in residential heating calculations.
B. Glass Specifications
This appliance is equipped with ceramic glass. Replace glass only with ceramic
glass. Please contact your dealer for replacement glass.
C. BTU Specifications
Models
(U.S. or Canada)
Maximum Input BTU/h
Minimum Input BTU/h
Includes all refractory SKU’S (-G/-TG/-S)
SL-3X-IFT (NG)
(0-2000 ft) 21,000 11,500
SL-3X-IFT (Propane)
(0-2000 ft) 18,000 9,500
SL-5X-IFT (NG)
(0-2000 ft) 27,500 14,500
SL-5X-IFT (Propane)
(0-2000 ft) 25,000 13,000
SL-7X-IFT (NG)
(0-2000 ft) 30,500 17,500
SL-7X-IFT (Propane)
(0-2000 ft) 29,500 18,000
SL-9X-IFT (NG) (0-2000 ft) 35,000 18,000
SL-9X-IFT (Propane)
(0-2000 ft) 31,000 16,500
Orifice Size (DMS)
44 #55 #40 #53 #37 #52 #34 #51
Installation and service of this appliance should be performed by
qualified personnel. Hearth & Home Technologies recommends HHT Factory Trained
or NFI certified professionals.
6
Heat & Glo · SL-3X/5X/7X/9X-IFT (-G, -TG, -S) Owner’s Manual · 2633-981 Rev. i · 2/24
3 Important Safety and Operating Information
A. Appliance Safety
WARNING! DO NOT operate fireplace before reading and understanding operating
instructions. Failure to operate fireplace according to operating instructions
could cause fire or injury.
DANGER HOT GLASS WILL CAUSE BURNS.
DO NOT TOUCH GLASS UNTIL COOLED.
NEVER ALLOW CHILDREN TO TOUCH GLASS.
· Keep children away. · CAREFULLY SUPERVISE children in same room
as fireplace. · Children and adults should be alerted to the hazards
of high surface temperatures and should stay away to avoid burns or clothing
ignition.
High temperatures may ignite clothing or other flammable materials. ·
Clothing, furniture, draperies, and other flammable
materials must not be placed on or near the appliance.
A barrier designed to reduce the risk of burns from the hot viewing glass is
provided with this appliance and must be installed for the protection of
children and other at-risk individuals. DO NOT operate the appliance with the
barrier removed. If the barrier becomes damaged, the barrier must be replaced
with the manufacturer’s barrier for this appliance.
Contact your dealer or Hearth & Home Technologies if the barrier is not
present or help is needed to properly install one.
· Consider not using the fireplace when children will be present.
Contact your dealer for more information, or visit: www. hpba.org/Product-Info
/Fireplace-Stove-Heater/GlassFronts-Safety.
To prevent unintended operation when not using your fireplace for an extended
period of time (summer months, vacations, trips, etc): · Remove batteries from
remote controls. · Turn off wall controls. · Unplug 6 volt adapter plug (IPI)
and remove batteries on
IPI models. · Set the selector switch on the control module to the OFF
position and remove batteries.
WARNING: This product and the fuels used to operate this product (liquid
propane or natural gas), and the products of combustion of such fuels, can
expose you to chemicals including benzene, which is known to the State of
California to cause cancer and reproductive harm. For more information go to:
www.P65Warnings.ca.gov.
Clear Space
WARNING! DO NOT place combustible objects in front of the fireplace or block
fireplace openings. High temperatures could start a fire. See Figure 3.1.
Avoid placing candles and other heat-sensitive objects on mantel or hearth.
Heat could damage these objects.
· Young children should be carefully supervised when they are in the same room as the appliance. Toddlers, young children and others may be susceptible to accidental contact burns.
A physical barrier is recommended if there are at risk individuals in the
house. To restrict access to a fireplace or stove, install an adjustable
safety gate to keep toddlers, young children and other at risk individuals out
of the room and away from hot surfaces.
· Install a switch lock or a wall/remote control with child protection lockout
feature.
CLEAR SPACE 3 FT. IN
FRONT OF FIREPLACE
· Keep remote controls out of reach of children.
· Never leave children alone near a hot fireplace, whether operating or cooling down.
· Teach children to NEVER touch the fireplace.
Figure 3.1 Clear Space Requirement – All Models
Heat & Glo · SL-3X/5X/7X/9X-IFT (-G, -TG, -S) Owner’s Manual · 2633-981 Rev. i · 2/24
7
B. General Operating Parts
Figure 3.2 references the general operating parts of the appliance and the
section of this manual in which they are discussed.
DECORATIVE BARRIER FRONT (NOT SHOWN) SECTION 4.B.
FIXED GLASS ASSEMBLY AND BARRIER (NOT SHOWN) SECTION 4.B.
FAN KIT SECTION 3.K
HEARTH
CLEAR SPACE SECTION 3.A.
CONTROL CAVITY SECTION 3.J
Figure 3.2 General Operating Parts
MANTEL
D. Wall and Mantel Temperatures
ANSI/CSA Standards The American National Standards Institute (ANSI) and
Canadian Standards Association (CSA) write the safety and performance
standards to which all gas fireplaces are tested. The following are the
allowable temperatures around and on a gas fireplace per the ANSI/CSA
standards:
Combustible Mantel and Surfaces around a Fireplace The allowable temperature
rise above ambient is 117°F for all exposed combustible surfaces around the
fireplace, including the mantel, when installed according to the installation
instructions. Non-combustible surfaces and mantels do not have a maximum
temperature limit; however the installation instructions must still be
followed for any restrictions on placement of non-combustible materials on or
around the fireplace.
Example: The mantel above a fireplace in a room that is 70°F is allowed to
reach but not exceed 187°F (70°F+117°F = 187°F).
E. Good Faith Wall Surface/TV Guidelines
If installing a television (TV) above the appliance, see appliance
Installation Manual Section 2.B.
C. Fuel Specifications
WARNING! Risk of Fire or Explosion! Appliance must be set up for compatible
gas type!
· This appliance is designed to operate on either natural gas or propane. Make
sure the appliance is compatible with gas type selected for installation site.
· Conversions must be made by a qualified service technician using Hearth &
Home Technologies specified and approved parts.
F. Before Lighting Appliance
Before operating this fireplace for the first time, it is recommended that a
qualified service technician: · Verify all shipping materials have been
removed from
inside and/or underneath the firebox.
· Review proper placement of logs, ember material and/or other decorative
materials.
· Check the wiring. · Check the air shutter adjustment. · Ensure that there
are no gas leaks.
· Ensure that the glass is sealed and in the proper position and that the
integral barrier is in place.
WARNING! Risk of Fire or Asphyxiation! DO NOT operate fireplace with fixed
glass assembly removed.
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G. Lighting Instructions (IPI)
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H. Appliance Break-In
Follow the initial break-in procedure below to cure the materials used to
manufacture the fireplace and the finishing materials around it.
· The fireplace should be run three to four hours continuously on high.
· Turn the fireplace off and allow it to cool completely.
· Remove fixed glass assembly. See Section 4.B.
· Clean fixed glass assembly. See Section 4.B.
· Replace the fixed glass assembly and run continuously on high an additional
6-12 hours.
Note: Some IPI systems have a safety feature that automatically shuts down the
fireplace after 9 hours of continuous operation without receiving a command
from the remote control. If this occurs, restart the appliance.
NOTICE! Open windows for air circulation during fireplace break-in.
· Some people may be sensitive to smoke and odors. · Smoke detectors may
activate.
I. Heat Management
Heat Output
Heat output may be controlled on the SL-X-IFT series models by adjusting the
“FLAME” setting and “FAN” setting on the remote control.
Burn Rate The SL-X-IFT models have a variable burn rate which is controlled by
the remote control. Therefore the flame height is adjustable. The flame height
may be adjusted as desired by locating the flame option on the remote control
and adjusting up or down to desired flame height.
Optional Heat Management Systems
An optional heat management system, which allows the heat from the appliance
to be redirected as desired, may be installed with this appliance. It may be
either a HeatZone®-Gas, which diverts heat into an adjacent room, and/or a
Heat-Out-Gas which will divert heat outside the home/building.
Refer to Section 6 of the appliance installation manual to confirm which of
the heat management systems may be installed together. All heat management
systems must be installed by a qualified service technician at the time of
appliance installation.
Optional Heat-Zone-Gas Kit The Heat-Zone-Gas heat management option is
available for use with these appliances and must be used in conjunction with
the IFT-RC400 control. The Heat-ZoneGas Kit draws heat from your fireplace to
an adjacent room in your home, up to 20 feet away.
Optional Heat-Out-Gas Kit The Heat-Out-Gas heat management option is available
for use with these appliances and is operated with a wall switch. The Heat-
Out-Gas kit draws heat from your fireplace and directs it outside, up to 25
feet away.
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J. Operation During A Power Outage Intellifire Touch®
The Intellifire Touch® intermittent pilot ignition system comes with a battery
backup system that enables the system to operate in a power outage. The system
offers seamless transition from household AC power to battery backup. A
factory-installed battery pack is located in the control cavity of the
appliance. See Figure 3.3. Battery longevity and performance will be affected
by long term exposure to the service temperatures of this appliance.
NOTICE: Batteries should only be used as a power source in the event of an
emergency power outage. Batteries should not be used as a primary long-term
power source. Batteries tend to corrode over time.
To Operate Fireplace Using Battery Power (DC): 1. Access the control cavity of
the appliance. See Figure
3.3 for location. The decorative barrier front and front refractory may need
to be removed. 2. Locate the battery tray and insert four AA cell batteries.
Battery polarity must be correct or module damage will occur. See Figure 3.3.
A complete wiring diagram is included in the Electrical section of the
appliance Installation Manual. 3. Turn the appliance on according to the
instructions below for the appropriate type of control: Standard Wall Switch
or Factory-Installed ON/OFF Switch: · Toggle the switch as you would under
normal circumstances. Wireless Remote: · Remote receiver is integrated into
the ignition module · Use the remote to turn the appliance on. · To preserve
battery life, do not use the HI/LO flame or THERMOSTAT options. Ignition
Module: · Locate the ignition module in the control cavity. · Slide the
ON/REMOTE/OFF switch to the ON position.
NOTICE: Some functionality will be lost when using battery backup including
fan, lights, or any other auxiliary functions that require household 110-120
VAC power.
To Return to Operation Using Electrical (AC) Power Standard Wall Switch or
Factory-Installed ON/OFF Switch: · Toggle the switch to OFF and remove the
batteries
from the battery tray. Replace door or decorative barrier front on appliance.
Wireless Remote: · Slide the ON/REMOTE/OFF switch to the REMOTE position.
Remove the batteries from the battery tray. Replace door or decorative barrier
front on appliance. Ignition Module: · Slide the ON/REMOTE/OFF switch to the
REMOTE position. Remove the batteries from the battery tray. Replace door or
decorative barrier front on appliance.
CONTROL CAVITY
3.3 Control Cavity Location – Generic Fireplace Shown
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K. Detailed Component Operating Instructions – IntelliFire Touch
IFT-ECM Detailed Operating Instruction
This model is shipped from the factory equipped with the IFT-RC400 remote. The
IntelliFire Wi-Fi module (IFTWFM) is an available option.
1. The Electronic Control Module (IFT-ECM) has a three-position ON/OFF/REMOTE
selector switch that must be set for proper operation. See Figure 3.4. When
changing switch positions, it is important to pause in each position for 1-2
seconds.
3. The Pilot button on the IFT-ECM activates the Cold
Climate function of the fireplace. This function lights the pilot flame ONLY
to provide enough heat in the firebox to reduce condensation in cool, high
humidity ambient conditions. To activate the Cold Climate
press and hold the Pilot button for one second and
release. The IFT-ECM will flash two green LED blinks, beep twice and light and
rectify the pilot flame when pressed to activate. To turn off Cold Climate,
press and hold the Pilot button for one second and release.
The IFT-ECM will flash one green LED blink, beep once and shut down the pilot
flame. If remote controls are paired with the IFT-ECM, this feature can also
be
activated with the IFT-RC400 and/or IFT-RC150.
OFF Position:
TOP VIEW
The appliance will not respond to any commands from a wired wall switch, IFT- RC150 or IFT-RC400 remote controls. The unit should be in the OFF position during service, fuel conversion, and to reset the IFT-ECM in the event the system goes into a LOCK-OUT mode as the result of a system error. When switched to the OFF position while the appliance is operating, the system will shut down.
3 POSITION SWITCH
ON Position:
The appliance will ignite and run continuously at the HI flame setting. No
adjustment in flame height is possible.
Remote Position:
The remote position allows operation of the appliance from a wired wall
switch, IFT-RC400 or IFT-RC150 remote controls. The IFT-ECM switch must be in
this position to pair the IFT-ECM with the IFT-ACM (if installed), and/or IFT-
RC400 and IFTRC150 remote controls. See the IFT-RC400 or IFTRC150 installation
manual for detailed instructions on pairing the IFT-ECM with the remote
controls. After successfully pairing a IFT-RC400, all installed accessories
can be controlled by the IFT-RC400 (see IFT-RC400 user manual). The RC150
allows the user to turn ON/OFF the flame in the appliance and activate the
Cold Climate mode if desired. The IFT-ECM has a safety feature that will
automatically shut down the fireplace after 9 hours of continuous operation
without receiving a command from the IFT-RC400 or IFT-RC150.
The IFT-ECM has a safety feature that will automatically shut down the
fireplace after 9 hours of continuous operation in the ON position, except
when operated in active thermostat mode.
2. If multiple control options are installed, the IFT-ECM will respond to the
last command from the wired wall switch, IFT-RC400 or IFT-RC150. The wired
wall switch is NOT available if a Power Vent is used.
LED INDICATOR
Figure 3.4 IFT-ECM
DANGER
Risk of Explosion
DO NOT cycle the ON/OFF/REM selector switch more than one time within a five
minute period. Gas may accumulate in firebox. Call a qualified service
technician.
4. An IFT-ECM reset is required if the module is in a lock-out condition.
When this occurs, the appliance is shut down and the IFT-ECM status indicator
LED will be blinking a RED/GREEN error code along with a one-time audible
double- beep. If the IFT-ECM is in a lock-out condition, refer to the
troubleshooting chart to interpret the error code and take corrective action
as required. To reset the IFT-ECM after a lock-out error:
CAUTION! Risk of burns! Appliance surfaces are hot when operating and during
cool down. Use care and wear gloves when opening the front and accessing
components inside the appliance.
– Be aware the appliance may be HOT, use care in accessing the IFT-ECM.
– Set the IFT-ECM 3-position selector switch to OFF position.
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– Wait five (5) minutes to allow possible accumulated gas to clear.
– Set the IFT-ECM 3-position selector switch to ON or REMOTE position. Module
will beep once and flash a three GREEN LED code on successful startup.
– If placed in ON position, the appliance will ignite normally if the error
condition was corrected.
– If placed in REMOTE position, use the paired IFTRC400, IFT-RC150 or wired
wall switch to start the appliance; appliance will ignite normally if the
error condition was corrected.
– If the IFT-ECM re-enters the lock-out condition after these steps, call your
dealer for service.
Appliance ON/OFF:
Your SL-X-IFT Series fireplace is supplied with a fully functional remote
control. This remote controls the:
· ON/OFF Functions
· Flame Height Adjustments
· Fan Control
· Thermostat
· Electric Ember Bed
· Cold Climate Feature
Refer to the RC400 Quick Reference Guide included with the RC400 for details
on operation.
Electric Embers
· Electric Embers are a standard feature on all SL-X-IFT fireplaces.
· The intensity of the these lights may be controlled through the remote
control included with your fireplace.
Fan
· The fan functions are fully integrated into the Intellifire Touch system.
· Fan operation is controlled by the wireless RC400 remote.
Wi-Fi (Optional)
If desired, a Wi-Fi module (IFT-WFM) may be added to allow the appliance to be
run via an app. Contact your dealer to order.
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4 Maintenance and Service
IMPORTANT! Any safety screen, decorative barrier front or guard removed for
servicing must be replaced prior to operating the fireplace.
When properly maintained, your fireplace will give you many years of trouble-
free service. Contact your dealer to answer questions regarding proper
operation, troubleshooting and service for your appliance. Visit www.
heatnglo.com to locate a dealer. We recommend annual service by a qualified
service technician.
A. Maintenance: Frequency and Tasks
Task
Glass Cleaning
Decorative Barrier Fronts
Remote Control
Venting and Termination Cap
Frequency Seasonally
Annually Seasonally Seasonally
To be completed by Homeowner
Gasket Seal and Glass Assembly Inspection
Log Inspection
Firebox Inspection
Control Compartment and Firebox Top
Pilot and Burner Ignition and Operation
LED Replacement
Electrical Service and Repair
Annually
Annually Annually Annually
Annually
As needed As needed
Qualified Service Technician
B. Maintenance Tasks – Homeowner
Installation and repair should be done by a qualified service technician only.
The appliance should be inspected before
use and at least annually by a professional service person.
The following tasks may be performed annually by the homeowner. If you are
uncomfortable performing any of the listed tasks, please call your dealer for
a service appointment.
More frequent cleaning may be required due to excessive lint from carpeting,
bedding material, etc. It is imperative that control compartments, burners and
circulating air passageways of the appliance be kept clean. Any safety screen,
guard, or barrier removed for servicing the appliance must be replaced prior
to operating the appliance.
CAUTION! Risk of Burns! The fireplace shall be turned off and cooled before
servicing.
Glass Cleaning
Frequency: Seasonally
By: Homeowner
Tools Needed: Protective gloves, gas fireplace glass cleaner, drop cloth and a
stable work surface.
CAUTION! Handle fixed glass assembly with care. Glass is breakable.
· Avoid striking, scratching or slamming glass · Avoid abrasive cleaners · DO
NOT clean glass while it is hot
· Prepare a work area large enough to accommodate fixed glass assembly and
decorative barrier front by placing a drop cloth on a flat, stable surface.
Note: Fixed glass assembly and gasketing may have residue that can stain
carpeting or floor surfaces.
· Remove decorative barrier front from fireplace and set aside on work
surface.
WARNING! Risk of Asphyxiation! Handle fixed glass assembly with care. Inspect
the gasket to ensure it is undamaged and inspect the glass for cracks, chips
or scratches. · DO NOT strike, slam or scratch glass. · DO NOT operate
fireplace with glass removed, cracked,
broken or scratched. · Replace as a complete assembly.
Remove Fixed Glass Assembly
· Pull the four glass assembly latches out of the groove on the glass frame.
Remove glass assembly from the appliance. See Figure 4.1.
· Clean glass with a non-abrasive, non-ammonia based,
commercially available gas fireplace glass cleaner.
– Light deposits: Use a soft cloth with soap and water
– Heavy deposits: Use commercial fireplace glass cleaner (consult with your
dealer)
· Carefully set fixed glass assembly in place on fireplace. Hold glass in
place with one hand and secure all glass latches with the other hand.
· Inspect and operate all glass latches to ensure they move freely and no
obstructions are present.
Replace Fixed Glass Assembly
· Replace the glass door on the appliance. Pull out and latch the four glass
assembly latches into the groove on the glass frame.
· Reinstall decorative barrier front.
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LATCHES (BOTH BOTTOM
AND TOP)
GLASS ASSEMBLY
Figure 4.1 Fixed Glass Assembly
Decorative Barrier Fronts
Frequency: Annually By: Homeowner Tools needed: Protective gloves, stable work
surface · Assess condition of screen and replace as necessary. · Inspect for
scratches, dents or other damage and repair
as necessary. · Check that air intake and discharge areas are not
blocked. · Vacuum and dust surfaces.
Remote Control
Frequency: Seasonally By: Homeowner Tools needed: Replacement batteries and
remote control instructions. · Locate remote control transmitter and receiver.
· Verify operation of remote. Refer to remote control
operation instructions for proper calibration and setup procedure. · Place
batteries as needed in remote transmitters and battery-powered receivers. ·
Place remote control out of reach of children. If not using your fireplace for
an extended period of time (summer months, vacations/trips, etc), to prevent
unintended operation: · Remove batteries from remote controls. · Unplug 6 volt
adapter plug on IPI models.
Venting and Termination Cap
Frequency: Seasonally
By: Homeowner
Tools needed: Protective gloves and safety glasses.
· Inspect exposed venting and termination cap for blockage or obstruction such
as plants, bird nests, leaves, snow, debris, etc.
· Verify termination cap clearance to subsequent construction (building
additions, decks, fences, or sheds).
· Inspect for corrosion or separation.
· Verify caulking and sealing of vent components and termination cap remains
intact.
· Inspect draft shield to verify it is not damaged or missing.
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C. Maintenance Tasks – Qualified Service Technician
The following tasks must be performed by a qualified service technician.
Gasket Seal and Glass Assembly Inspection
Frequency: Annually By: Qualified Service Technician Tools needed: Protective
gloves, drop cloth and a stable work surface. · Inspect gasket seal and its
condition. · Inspect fixed glass assembly for scratches and nicks that
can lead to breakage when exposed to heat. · Confirm there is no damage to
glass or glass frame.
Replace as necessary. · Verify that fixed glass assembly is properly retained
and
attachment components are intact and not damaged. Replace as necessary.
Log Inspection
Frequency: Annually By: Qualified Service Technician Tools needed: Protective
gloves. · Inspect for damaged or missing logs. Replace as neces-
sary. Refer to Installation manual for log placement instructions. · Verify
correct log placement and no flame impingement causing sooting. Correct as
necessary.
Firebox Inspection
Frequency: Annually By: Qualified Service Technician Tools needed: Protective
gloves, sandpaper, steel wool, cloths, mineral spirits, primer and touch-up
paint. · Inspect for paint condition, warped surfaces, corrosion
or perforation. Sand and repaint as necessary. · Replace fireplace if firebox
has been perforated.
Control Compartment and Firebox Top
Frequency: Annually By: Qualified Service Technician Tools needed: Protective
gloves, vacuum cleaner, dust cloths · Vacuum and wipe out dust, cobwebs,
debris or pet hair.
Use caution when cleaning these areas. Screw tips that have penetrated the
sheet metal are sharp and should be avoided. · Remove all foreign objects. ·
Verify unobstructed air circulation.
Pilot and Burner Ignition and Operation
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, vacuum cleaner, whisk broom, flashlight,
voltmeter, indexed drill bit set, and a manometer.
· Inspect orifice for soot, dirt and corrosion. Verify orifice size is
correct. See Service Parts List for proper orifice sizing.
· Verify air shutter setting is correct. See Installation Manual for required
air shutter setting. Verify air shutter is clear of dust and debris.
· Verify burner is properly secured and aligned with pilot or igniter.
· Clean off burner top, inspect for plugged ports, corrosion or deterioration.
Replace burner if necessary.
· Inspect IPI flame sensing rod for soot, corrosion and deterioration. Polish
with 320 grit Emery cloth and/or 3MTM Scotch-Brite Abrasive Hand Pad.
· Verify that there is not a short in flame sense circuit by checking
continuity between pilot hood and flame sensing rod. Replace pilot as
necessary.
· Verify manifold and inlet pressures. Adjust regulator as required.
· Check all accessible gas-carrying tubes, connections, pipes and other
components for leaks.
· Inspect pilot flame pattern and strength. See Figure 4.2 for proper pilot
flame pattern. Clean or replace orifice spud as necessary.
· Replace Glowing embers with new dime-size pieces. DO NOT block ports or
obstruct lighting paths. Refer to appliance installation manual for proper
ember placement.
· Check for smooth lighting and ignition carryover to all ports. Verify that
there is no ignition delay. Inspect and ensure the lighting of the main burner
occurs within four seconds of the main gas valve opening.
· Inspect for lifting or other flame problems.
· Verify batteries have been removed from battery back-up IPI systems to
prevent premature battery failure or leaking.
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Figure 4.2 IPI Pilot Flame Patterns
NOTE: Appearance of rock jig, pilot shield and media tray may vary between
appliance models.
LED Replacement
Frequency: As needed By: Qualified Service Technician Tools needed: Protective
gloves, replacement LED assemblies The LEDs installed in this appliance do not
require any annual service. If necessary, the LED assemblies can be accessed
for service or replacement. To access: · LED assemblies are accessible in the
valve cavity. To replace: · Remove LED assemblies by removing two wing nuts
on each assembly. · Install replacement LED assemblies and secure with
two wing nuts per assembly. · See replacement parts list for LED part numbers.
Electrical Service and Repair
WARNING! Risk of Shock! Label all wires prior to disconnection when servicing
controls. Wiring errors could cause improper and dangerous operation. Verify
proper operation after servicing.
WARNING! Risk of Shock! Replace damaged wire with type 105º C rated wire. Wire
must have high temperature insulation.
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5 Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions – Appliance
ISSUE
SOLUTIONS
Condensation on the glass
This is a result of gas combustion and temperature variations. Prior to
appliance being turned on, the inside of the glass has cooled below the dew
point producing a byproduct of combustion: water in the form of condensation.
As the fireplace glass warms, the condensation will disappear.
In the summer, the inside of your fireplace contains hot humid air from
outdoors. When the air from outdoors contacts glass cooled below the dew point
by your air conditioning, moisture in that air will condense.
Blue flames
This is a result of normal operation and the flames will begin to yellow as the fireplace is allowed to burn for 20 to 40 minutes.
Erratic flames
Verify that the glass assembly is correctly installed and that all glass latches are engaged over the tabs on the glass frame. Vent baffle/flue restrictor may be needed when long vertical vent runs are used. Refer to Installation Manual, Section 4 Vent Diagrams.
Odor from fireplace
When first operated, this fireplace may release an odor for the first several hours. This is caused by the curing of the paint and the burning off of any oils remaining from manufacturing. Odor may also be released from finishing materials and adhesives used around the fireplace. These circumstances may require additional curing related to the installation environment.
Film on the glass
This is a normal result of the curing process of the paint and logs. Glass should be cleaned within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing process. A non-abrasive cleaner such as gas fireplace glass cleaner may be necessary. Contact your dealer.
Metallic noise
Is it normal to see the pilot flame burn continually?
Noise is caused by metal expanding and contracting as it heats up and cools
down, similar to the sound produced by a furnace or heating duct. This noise
does not affect the operation or longevity of the fireplace.
In an intermittent pilot ignition system (IPI), the pilot flame should turn
off when appliance is turned off. Some optional control systems available with
IPI models may allow pilot flame to remain lit.
Power Outages (battery backup)
This appliance can be operated on battery power in the event of a power outage. To access the battery pack, the decorative barrier front, mesh and glass assembly must be removed. Refer to Section 3 for more details.
Wall above appliance feels hot to the touch.
No action necessary. This appliance ships with a non-combustible material attached. Specifications of the attached non-combustible material are listed in the Installer’s Manual for this appliance.
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.heatnglo.com to locate a dealer.
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B. Frequently Asked Questions – IntelliFire Touch Controls (IFT-RC400)
Symptom The appliance does not respond to commands from the remote control
display does not light up when screen is touched.
The display on remote lights up when screen is touched but it does not respond
to commands.
The remote displays the following message on-screen: No dealer info available
The remote displays the following message on-screen: Call “Dealer Name &
Number” to schedule maintenance.
The room temperature displayed on the remote is either slow or quick to
respond while operating in thermostat mode.
The appliance turns OFF the flame after extended periods of operation
The remote displays the following message on-screen: Fan will turn on within 3
minutes The remote displays the following message on-screen: “Replace remote
batteries.”
The remote is displaying an incorrect brand.
After turning flame ON using remote, the flame does not turn ON immediately
and instead a two minute timer is displayed. The remote displays the following
message on-screen: “Remote Control Communication Error.”
The remote displays the following message on -screen: Sorry your appliance did
not start. Try again by pressing Flame On.
Possible Cause Batteries are depleted. Batteries are incorrectly oriented.
Touchscreen has lost calibration.
Child Lock is ON.
Dealer information not programmed into remote.
Corrective Action
Verify batteries are new.
Verify batteries are installed in correct orientation as shown on batteries
receptacle.
Touchscreen needs to be re-calibrated. Call dealer to have screen re-
calibrated.
Check child lock icon located at the top of the remote display. If ON, it will
show as a locked’ symbol. To unlock, remove battery compartment door, locate child lock switch and move tounlock’ position. Verify child lock icon on
screen is now displayed in `unlock’ position.
Remote will still provide all available functions, and appliance is fully
available for use. Call dealer to have them program.
300 hours of use. Appliance is still fully functional.
The appliance has been burning for 300 hours and is due for a regular maintenance. Call dealer to have them perform maintenance.
Remote is placed at a very short distance or too far away from the appliance.
Try to keep the remote close to the appliance but not directly in front of it. The remote acts as the thermostat.
Remote is placed in the path of Move the remote away from the direct path of air flow. The re-
an air draft or vent.
mote acts as the thermostat.
Flame Modulation
The control system is designed to automatically adjust the
flame intensity based on the difference between the desired room temperature,
and actual temperature. In thermostat
mode, the hearth appliance will start in HI flame, but as the actual
temperature approaches the desired set temperature on
the remote, the flame intensity will automatically decrease. Automatic flame
modulation will result in more control of the temperature, and will cause the
appliance to cycle OFF/ON less.
9 hour safety shutdown timer
This is normal behavior. The appliance has a safety timer that will automatically turn OFF the flame after nine hours of uninterrupted operation.
Functioning as intended.
The appliance has a three minute delay timer before the fan is turned ON. This allows the air surrounding the appliance to be heated before being pushed into the room.
Low batteries in remote.
Install new batteries in the remote.
Remote was programmed incorrectly.
Call dealer to have them program the remote with correct branding. Remote is still fully functional and the appliance is unaffected.
Power vent is installed on the appliance.
This is expected behavior and the two minute timer is called a pre-purge timer. The flame will turn ON at the expiration of the timer.
No power to appliance.
Verify home circuit breaker is on and master reset is on (if equipped).
Power outage.
Install new batteries in battery backup.
No power to appliance. No gas to appliance. Accumulation of air in gas line from extended period of appliance inactivity. Gas control system failure.
Verify that appliance has power and gas. Verify that the appli-
ance accepts flame ON commands with an audible beep, and successfully turns
flame on within 90 seconds. If this failure persists, contact dealer for
service.
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C. Troubleshooting
With proper installation, operation, and maintenance your gas appliance will
provide years of trouble-free service. If you do experience a problem, this
troubleshooting guide will assist a qualified service technician in the
diagnosis of a problem and the corrective action to be taken. This
troubleshooting guide can only be used by a qualified service technician.
Contact your dealer to arrange a service call by a qualified service
technician.
IntelliFire Touch
Error Codes:
ECM LED Error Codes
3 Red: 1 Green
2 Red: 1 Green 2 Red: 2 Green 5 Red: 1 Green
Description
IFT-RC400 error message: Appliance Safely Disabled’, pilot sparks for 90 sec, no flame rectification. IFT-RC400 display:Error Pilot Flame’, pilot valve
solenoid not detected. Sparking feedback signal error, spark coil failure.
IFT-RC400 display: `Error Power Vent’ (if installed).
See Troubleshooting matrix for more detail on Lock-out Error Codes, Possible Causes and Corrective Actions.
Troubleshooting: Symptom
Pilot won’t light, module clicks but no spark 90 sec, 3 Red/1 Green Lock out.
Pilot won’t light, there is no noise or spark.
Pilot won’t light, there is no noise or spark, 2 Red/1 Green Lockout. Pilot
won’t light, there is no noise or spark, 2 Red/2 Green Lockout.
Possible Cause
Corrective Action
Incorrect wiring.
Verify S’ (White) sense wire andI’ (orange) ignitor wire are connected to
correct terminals on IFT-ECM.
Loose connections or electrical shorts in wiring.
Verify no loose connections or electrical shorts in wiring from module to pilot assembly. Verify wire insulation is not damaged. Verify wires are not grounding out to chassis, pilot burner, or any other metal object. Replace any damaged wires.
Ignitor gap is too large.
Verify spark gap is approximately 0.095″ (2.41 mm) to 0.135″ (3.43 mm).
No AC power, AC/DC adaptor faulty, backup batteries (if being used) depleted, IFTECM slider switch in OFF position.
Verify IFT-ECM slider switch is in ON or REM position. Verify AC power available to junction box. Verify AC/DC adaptor is plugged into junction box and ECM. Verify AC/DC adaptor output voltage is between 5.7-6.3 Vdc. If battery pack is used, check battery pack voltage is >4.2 V (if not, replace batteries).
Shorted or loose connection in system wiring or wiring harness.
Verify system wiring configuration. Remove and reinstall wiring harness that plugs into module. Check continuity of wires in valve wiring harness. Replace any damaged components.
Poor or no system ground.
Verify black ground wire in valve harness is connected to metal chassis of fireplace.
Pilot solenoid not detected.
Check if valve harness orange wire is connected to pilot solenoid valve. Check pilot solenoid resistance, nominal is 40 ohms. If open or shorted, replace valve. Check valve harness wire continuity, if open replace 6-pin harness.
Spark coil failure.
Replace ECM.
20
Heat & Glo · SL-3X/5X/7X/9X-IFT (-G, -TG, -S) Owner’s Manual · 2633-981 Rev. i · 2/24
IntelliFire Touch – (continued)
Symptom
Pilot sparks but does not light, after 90 sec, 3 Red/1 Green Lockout
Pilot lights but main burner does not light. Pilot continues to spark for 90
sec then goes into 3 Red/1 Green Lockout.
Pilot lights and rectifies, but main burner does not light.
Pilot and main do not light, ECM goes into 5 Red/1 Green Lockout.
Appliance lights and runs for a few minutes then shuts down and/or appliance
cycle ON and OFF with less than 90 sec of ON time.
Possible Cause No gas supply. ECM has poor ground. Gas valve defective.
No flame detected. Flame rectification issue.
No flame detected or sense rod contamination. Main valve solenoid.
Power Vent (PV) Failure.
Shorted or loose connection in flame detection circuit.
Poor flame rectification or contaminated sense rod. Logs are set up wrong.
Damaged pilot assembly.
Corrective Action
Verify incoming gas line ball valve is Open’. Verify inlet pressure is within requirement for gas type used. Contact gas supplier. Verify wiring, check valve harness black wire is securely grounded to metal chassis. Check pilot valve solenoid kick and hold voltages during ignition cycle. Kick V should be >1 V, hold V minimum 0.26 V. If voltages are OK, replace gas valve. Check if white sense lead is securely connected toS’ terminal of IFT-ECM.
Check resistance of sense lead between sense rod tip and connector to IFT-ECM,
should be less than 1 ohm – if not, replace pilot assembly. Check system
ground, ensure black valve harness wire is securely attached to metal chassis.
Check wiring for damage. With system OFF, check resistance between tip of
sense rod and pilot hood, should be resistance (>1 M-ohm).
With glass assembly installed, verify pilot flame is engulfing flame sense rod
on pilot assembly. Verify inlet gas pressure is correct for gas type. Polish
flame sense rod with fine steel wool to remove any contaminants that may have
accumulated.
Check if green wire in valve harness is connected to green main valve
solenoid. Check main valve solenoid resistance, nominal is 60 ohms. If open or
shorted, replace valve. Verify valve inlet pressure is correct for gas type.
Power Vent blower defective – check wiring to IFT-ACM, check if blower is
working. Check if PV pressure switch is connected to brown and black wire in
6-pin valve wire harness. Check if pressure switch is closed (shorted) when PV
blower is running. Refer to PV troubleshooting instructions.
Check if white sense lead is securely connected to `S’ terminal of IFT-ECM.
Check resistance of sense lead between sense rod tip and connector to IFT-ECM,
should be less than 1 ohm – if not, replace pilot assembly. Check system
ground, ensure black valve harness wire is securely attached to metal chassis.
Check wiring for damage. With system OFF, check resistance between tip of
sense rod and pilot hood, should be resistance (>1 M-ohm).
With glass assembly installed, verify pilot flame is engulfing flame sense rod
on pilot assembly. Verify inlet gas pressure is correct for gas type. Polish
flame sense rod with fine steel wool to remove any contaminants that may have
accumulated. Verify no soot deposits are in sense rod to pilot hood gap.
Remove and re-install logs per the log placement instructions.
Verify the pilot assembly ceramic insulator around the flame sensing rod is
not cracked, damaged or loose. Check resistance between tip of sense rod and
IFT-ECM connector, should be less than 1 ohm. Replace pilot assembly if damage
is detected.
Heat & Glo · SL-3X/5X/7X/9X-IFT (-G, -TG, -S) Owner’s Manual · 2633-981 Rev. i · 2/24
21
6 Reference Materials
A. Accessories
Install approved accessories per instructions included with accessories.
Contact your dealer for a list of approved accessories. WARNING! Risk of Fire
and Electric Shock! Use ONLY Hearth & Home Technologies-approved optional
accessories with this appliance. Using non-listed accessories could result in
a safety hazard and will void the warranty.
Remote Controls, Wall Controls and Wall Switches
After a qualified service technician has installed the remote control, wall
control or wall switch, follow the instructions supplied with the control
installed to operate your appliance: For safety: · Install a switch lock or a
wall/remote control with child
protection lockout feature. · Keep remote controls out of reach of children.
Contact your dealer if you have questions.
Optional Heat Management Systems Kits
After a qualified service technician has installed the heat management system,
follow the instructions supplied with the kit for operation. Contact your
dealer if you have questions.
· Preparation of the appliance for installation of a heat management kit is
discussed in Section 6.B.
Note: Optional heat management systems kit must be installed while the sides
of the appliance are accessible.
Optional IntelliFire Wi-Fi module with IntelliFire App
After a qualified service technician has installed the IntelliFire Wi-Fi
module with the IntelliFire app, follow the instructions supplied to operate
your appliance. Contact your dealer if you have questions.
22
Heat & Glo · SL-3X/5X/7X/9X-IFT (-G, -TG, -S) Owner’s Manual · 2633-981 Rev. i · 2/24
BSe. rSveicreviPcearPtsarts
Log set Assembly
7
8
12
4
5
9
6
36
12 11 10
SL-3X-IFT (-S, -TG, -G)
Beginning Manufacturing Date: July 2020 Ending Manufacturing Date: Active
16 15 17
14
13
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
ITEM
DESCRIPTION
COMMENTS
Stocked at Depot
PART NUMBER
Log Set Assembly
Hearth Sold Separately LOGS-SL3X-HD
Y
1
Rear Left Log
SRV2370-737
2
Rear Right Log
3
Burner Log
4
Top Left Log
Individual logs Pre LC6218666 no longer available, must order
complete assembly
SRV2370-738 SRV2371-739 SRV2372-741
5
Top Right Log
SRV2371-740
6 Left and Right Hearth
SRVHEARTH-SL3X
7 Non-combustible Board
2113-401
SL-3X-IFT-S
SRV2370-703
8 Top Refractory
SL-3X-IFT-TG SRV2633-703
SL-3X-IFT-G
SRV2370-715
SL-3X-IFT-S
SRV2370-077
9 Refractory Assembly
SL-3X-IFT-TG SRV2633-074
SL-3X-IFT-G
SRV2633-080
10 Blower
GFK-160A
11 Ember Bed
2372-108
12 Burner Assembly
2370-007
Y
13 Glass Door Assembly
GLA-3504TRS
Y
14 Valve Assembly
See following Page
15 Lower Glass Brackets (Set, Left & Right)
SL-3X-IFT-G
2637-121
16 Glass Bracket Assembly (Rear upper, Rear Lower, Upper (2)) SL-3X-IFT-G
SRV2633-123
17 Junction Box
SRV4021-013
Y
Additional service part numbers appear on following page.
Heat & Glo · SL-3X/5X/7X/9X-IFT (-G, -TG, -S) Owner’s Manual · 2633-981 Rev. i
· 2/24
2/24
23
Log set Assembly
Service Parts
SL-5X/LP-IFT (-S, -TG, -G)
Beginning Manufacturing Date: July 2020 Ending Manufacturing Date: Active
7
8
12
4 6
5
9
36
12 11 10
16
15 17
14
13
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
ITEM
DESCRIPTION
COMMENTS PART NUMBER
Stocked at Depot
Log Set Assembly
Hearth Sold Separately LOGS-SL5X-HD
Y
1
Rear Left Log
SRV2371-737
2
Rear Right Log
3
Burner Log
4
Top Left Log
Individual logs Pre LC6218666 no longer available, must order
complete assembly
SRV2371-738 SRV2371-739 SRV2372-741
5
Top Right Log
SRV2371-740
6
Left and Right Hearth
SRVHEARTH-SL5X
7
Non-combustible Board
2115-401
SL-5X-IFT-S
SRV2371-703
8
Top Refractory
SL-5X-IFT-TG
SRV2635-703
SL-5X-IFT-G
SRV2371-715
SL-5X-IFT-S
SRV2371-077
9
Refractory Assembly
SL-5X-IFT-TG
SRV2635-074
SL-5X-IFT-G
SRV2635-080
10 Blower
GFK-160A
11 Ember Bed
2372-108
12 Burner Assembly
2371-007
Y
13 Glass Door Assembly
GLA-550TRS
Y
14 Valve Assembly
See following Page
15 Lower Glass Brackets (Set, Left and Right)
SL-5X-IFT-G
2637-121
16 Glass Bracket Assembly (Rear upper, Rear Lower, Upper (2)) SL-5X-IFT-G
SRV2635-123
17 Junction Box
SRV4021-013
Y
Additional service part numbers appear on following page.
24
Heat & Glo · SL-3X/5X/7X/9X-IFT (-G, -TG, -S) Owner’s Manual · 2633-981 Rev. i · 2/24
2/24
Service Parts
Log set Assembly
1 4 6
2 5 36
12
9 11 10
SL-7X/LP-IFT (-S, -TG, -G)
Beginning Manufacturing Date: July 2020 Ending Manufacturing Date: Active
7 8
16
15 17
14
13
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
ITEM
DESCRIPTION
COMMENTS
Stocked at Depot
PART NUMBER
Log Set Assembly
Hearth Sold Separately LOGS-SL7X-HD
Y
1
Rear Left Log
SRV2372-737
2
Rear Right Log
3
Burner Log
4
Top Left Log
Individual logs Pre LC6218666 no longer available, must order
complete assembly
SRV2372-738 SRV2372-739 SRV2372-741
5
Top Right Log
SRV2372-740
6 Left and Right Hearth
SRVHEARTH-SL7X
7 Non-combustible Board
2117-401
SL-7X-IFT-S
SRV2372-703
8 Top Refractory
SL-7X-IFT-TG SRV2637-703
SL-7X-IFT-G
SRV2372-715
SL-7X-IFT-S
SRV2372-077
9 Refractory Assembly
SL-7X-IFT-TG SRV2637-074
SL-7X-IFT-G
SRV2637-080
10 Blower
GFK-160A
11 Ember Bed
2372-108
12 Burner Assembly
2372-007
Y
13 Glass Door Assembly
GLA-750TRS
Y
14 Valve Assembly
See following Page
15 Lower Glass Brackets (Set, Left & Right)
SL-7X-IFT-G
2637-121
16 Glass Bracket Assembly (Rear upper, Rear Lower, Upper (2)) SL-7X-IFT-G
SRV2637-123
17 Junction Box
SRV4021-013
Y
Additional service part numbers appear on following page.
2/24
Heat & Glo · SL-3X/5X/7X/9X-IFT (-G, -TG, -S) Owner’s Manual · 2633-981 Rev. i · 2/24
25
Service Parts
Log set Assembly
7
8
12
4
5
9
6
36
12 11 10
SL-9X/LP-IFT (-S, -TG, -G)
Beginning Manufacturing Date: July 2020 Ending Manufacturing Date: Active
16 15 17
14 13
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
ITEM
DESCRIPTION
COMMENTS
Stocked at Depot
PART NUMBER
Log Set Assembly
Hearth Sold Separately LOGS-SL9X-HD
Y
1
Rear Left Log
SRV2373-737
2
Rear Right Log
3
Burner Log
4
Top Left Log
Individual logs Pre LC6218666 no longer available, must order
complete assembly
SRV2373-738 SRV2373-739 SRV2373-741
5
Top Right Log
SRV2372-740
6 Left and Right Hearth
SRVHEARTH-SL9X
7 Non-combustible Board
560-401
SL-9X-IFT-S
SRV2373-703
8 Top Refractory
SL-9X-IFT-TG SRV2640-703
SL-9X-IFT-G
SRV2373-715
SL-9X-IFT-S
SRV2373-077
9 Refractory Assembly
SL-9X-IFT-TG SRV2640-074
SL-9X-IFT-G
SRV2640-080
10 Blower
GFK-160A
11 Ember Bed
2372-108
12 Burner Assembly
2373-007
Y
13 Glass Door Assembly
GLA-8CLX
Y
14 Valve Assembly
See following Page
15 Lower Glass Brackets (Set, Left & Right)
SL-9X-IFT-G
2637-121
16 Glass Bracket Assembly (Rear upper, Rear Lower, Upper (2)) SL-9X-IFT-G
SRV2640-123
17 Junction Box
SRV4021-013
Y
Additional service part numbers appear on following page.
26
Heat & Glo · SL-3X/5X/7X/9X-IFT (-G, -TG, -S) Owner’s Manual · 2633-981 Rev. i · 2/24
2/24
14 Valve Assembly
Service Parts
Beginning Manufacturing Date: July 2020 Ending Manufacturing Date: Active
14.4 14.5 14.6 14.7
14.1 14.2
14.21 14.3
14.20 14.19
14.18
14.8
14.9 14.10
14.11 14.12
14.17 14.16 14.13 14.14 14.15
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
ITEM
DESCRIPTION
COMMENTS
PART NUMBER
Pilot Assembly NG 14.1
Pilot Assembly Propane
2106-169 2106-170
Pilot Tube
SRV485-301
14.2 3-Hole Grommet
SRV2118-420
14.3 Valve Bracket
2118-104
14.4 Flex Ball Valve Assembly
SRV302-320
Valve NG 14.5
Valve Propane
SRV2166-302 2166-303
14.6 Battery Pack **
SRV2326-134
14.7 LED Controller
2166-336
14.8 Module, RF FCC
SRV2326-120
14.9 Module, IFT Control
SRV2326-130
14.10 Module, B Type AC
SRV2326-150
14.11 Harness, IFT 6 Pin Wiring
SRV2326-132
14.12 Cable, B Type AC Module
SRV2326-152
14.13 Transformer, 6V Wall
SRV2326-131
14.14 Component Tray, Plastic
2279-180
14.15 2 Gang Wire Harness
2166-316
14.16 Kapton Lens
Qty 2 req
2166-184
14.17 LED Glass
Qty 2 req
2166-163
14.18 Ember LED Gasket and Valve Plate Gasket
Must order Gasket Assembly 2118-080
14.19 14.20 14.21
Bulkhead w/Flex Tube Orifice NG (#44) Orifice Propane (#55) Orifice NG (#40) Orifice Propane (#53) Orifice NG (#37) Orifice Propane (#52) Orifice NG (#34) Orifice Propane (#51) Air Shutter
SL-3X-IFT-S/-TG/-G SL-5X-IFT-S/-TG/-G SL-7X-IFT-S/-TG/-G SL-9X-IFT-S/-TG/-G
SRV7000-156 582-844 582-855 582-840 582-853 582-837 SRV582-852 582-834 SRV582-851 2118-121
**Fuse for battery pack can be sourced locally, not a warranty item. Specs are 250v, 3A fuse, 3/4″ long
Heat & Glo · SL-3X/5X/7X/9X-IFT (-G, -TG, -S) Owner’s Manual · 2633-981 Rev. i · 2/24
Stocked at Depot
Y Y Y Y
Y Y Y Y Y Y Y Y Y Y Y
Y Y Y
Y Y Y Y Y Y Y Y Y Y
27
Service Parts
Beginning Manufacturing Date: July 2020 Ending Manufacturing Date: Active
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
ITEM
DESCRIPTION
COMMENTS
Exhaust Restrictor
SL-5X-IFT-S/-TG/-G
Finishing Template
SL-7X-IFT-S/-TG/-G
SL-9X-IFT-S/-TG/-G
Gasket Assembly
Contains Burner neck, shutter bracket, vent, seal cap, valve plate, ember LED, and air passage gaskets
Log Touch Up Paint
Mineral Wool
RC400 Remote Assembly
TECO SIL
Touch Up Paint
PART NUMBER 530-299 SRVFS-5 SRVFS-6 SRVFS-8
2118-080
2372-099 050-721 SRV2326-110 2372-790 TUP-GBK-12
Stocked at Depot
Conversion Kit NG Conversion Kit Propane Conversion Kit NG Conversion Kit
Propane Conversion Kit NG Conversion Kit Propane Conversion Kit NG Conversion
Kit Propane
Pilot Orifice NG Pilot Orifice Propane Regulator NG Regulator Propane
CONVERSION KITS
NGK-SL3X SL-3X-IFT-S/-TG/-G
LPK-SL3X
NGK-SL5X SL-5X-IFT-S/-TG/-G
LPK-SL5X
NGK-SL7X SL-7X-IFT-S/-TG/-G
LPK-SL7X
NGK-SL9X SL-9X-IFT-S/-TG/-G
LPK-SL9X
SRV593-528
Y
SRV593-527
Y
NGK-DXV-50
Y
SRVLPK-DXV-50
Y
28
Heat & Glo · SL-3X/5X/7X/9X-IFT (-G, -TG, -S) Owner’s Manual · 2633-981 Rev. i · 2/24
C. Contact Information
Heat & Glo, a brand of Hearth & Home Technologies 7571 215th Street West, Lakeville, MN 55044 www.heatnglo.com
Please contact your Heat & Glo dealer with any questions or concerns. For the location of your nearest Heat & Glo dealer, please visit www.heatnglo.com.
– NOTES
· Important operating and maintenance instructions included.
NOTICE
DO NOT DISCARD THIS MANUAL
· Read, understand and follow these instructions for safe installation and operation.
· Leave this manual with party responsible for use and operation.
This product may be covered by one or more of the following patents: (United States) 7077122, 7074035, 7234932, 7322819, 7422011, 7726300, 8147240, 9625149 or other U.S. and foreign patents pending.
Printed in U.S.A. – Copyright 2024
2000-945F
Heat & Glo · SL-3X/5X/7X/9X-IFT (-G, -TG, -S) Owner’s Manual · 2633-981 Rev. i · 2/24
29
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>