Electrolux UH500 Electric Water Heater Instruction Manual

: August 31, 2024
: Electrolux

Table of Contents

UH500 Electric Water Heater
Specifications
Product Usage Instructions
1. Parts Identification
2. Safety Information
- Frequently Asked Questions (FAQ)
Q: How do I adjust the water temperature on the Electric Water
Q: What should I do if I notice water leakage from inside the
Q: Can I repair the Electric Water Heater on my own?

UH500 Electric Water Heater

Specifications

Model Numbers: EWE351QX-W4, EWE381QX-G4, EWE451QX-W4,
EWE481QX-G4, EWE601QX1G4, EWE451QB-W4, EWE361QX-W3, EWE361QB-W4,
EWE361QB-G7, EWE241QX-W4
Product: UH500 Electric Water Heater

Product Usage Instructions

1. Parts Identification

Main Product Parts:

ELCB (Earth Leakage Circuit Breaker) Indicator
Power/Heater Indicator
Earth Indicator
Temperature knob (not pre-installed)
Water outlet
Water inlet
3 in 1 Stop Valve
Stop Valve Lever
Built-in-Filter
Test button
Reset button
Pump knob (for pump models only)

Product Inside:

Terminal Block
Heater Tank
D.C. Silent Pump (for pump models only)
Main Control PCB
Control rod
Hanging holes

2. Safety Information

Grounding: The Electric Water Heater must be
properly earthed to prevent electrical shock.

Maintenance: If you notice any odd noise,
smell, or smoke, switch off the power supply and contact Electrolux
Consumer Care Center for repair.

Special Instructions: For Pump Models, connect
the Water Inlet Connection to a tank storage supply to avoid damage
to the Pump Motor.

Temperature Control: Check the shower
temperature by hand when the Electric Water Heater is used by
children, elderly, sick, or physically handicapped individuals.

Lightning Safety: During thunderstorms, switch
off the power supply to prevent possible damage.

Earthing: Ensure proper earthing/grounding for
the ELCB to be effective and comply with local regulations.

Frequently Asked Questions (FAQ)

Q: How do I adjust the water temperature on the Electric Water

Heater?

A: Before using the Electric Water Heater, test and adjust the
water temperature according to your preference using the
Temperature knob.

Q: What should I do if I notice water leakage from inside the

Electric Water Heater?

A: If you observe water leakage from inside the unit,
immediately switch off the power supply and contact Electrolux
Consumer Care Center for assistance. Do not attempt to repair it
yourself.

Q: Can I repair the Electric Water Heater on my own?

A: No, it is strongly advised not to attempt repairing the unit
by yourself. Always contact Electrolux Consumer Care Center for any
repair or maintenance needs.

EWE351QX-W4 EWE381QX-G4 EWE451QX-W4 EWE481QX-G4 EWE601QX1G4

EWE451QB-W4 EWE361QX-W3 EWE361QB-W4 EWE361QB-G7 EWE241QX-W4

EN

UH500 ELECTRIC WATER HEATER

INSTALLATION GUIDE & USER MANUAL

1. PARTS IDENTIFICATION

Main Product

1

1. ELCB (Earth Leakage Circuit Breaker) Indicator

2. Power/heater Indicator

2

3. Earth Indicator

3

4. Temperature knob* 5. Water outlet

10

6. Water inlet 7. 3 in 1 Stop Valve

8. Stop Valve Lever 11 9. Built-in-Filter

10. Test button

4

12

11. Reset button 12. Pump knob (pump model only)**

5

*Temperature Knob is not pre-installed and

is packed in the accessory box.

6

**Pump knob is for models with pump feature

only.

7

8

9

Product Inside
1

1. Terminal Block

2. Heater Tank

3. D.C. Silent Pump (pump models only)

2

4. Main Control PCB

5. Control rod

6. Hanging holes

3 6

4 5

2

1. PARTS IDENTIFICATION(Continued) Shower Accessory
8

4

7

1

5

1

5

7

6

2

6

3

6
5 3
9

3-way shower with Bracket Holder

3-way shower with Slider Bar

5-way shower with Slider Bar

Rain shower accessory

1. 3-way shower head 2. Shower Bracket Holder 3. PVC Hose 4. Rail Bracket

5. Slider Rail 6. Adjustable Shower Holder 7. 5-way shower head 8. Rain Shower Head 9. Selector Valve

Note: Shower accessories may vary depending on the model of the electric water heater. All drawings are for reference only and the actual product may be slightly different.

2. SAFETY INFORMATION
Products manufactured by Electrolux are safe provided they are installed, used and maintained in good working order in accordance with our instructions and recommendations. Always refer to this manual if you have any doubt.
The Electric Water Heater must be earthed. Improper grounding could cause electrical shock.
If any of the following conditions occur, immediately switch off the power supply and contact the Electrolux Consumer Care Center. Never attempt to repair the Electric Water Heater by yourself:
Odd noise, smell, or smoke from the Electric Water Heater. ELCB trips and Electric Water Heater Indicator does not light up. Inability to control water temperature.

Distinct change in performance. Water leakage from inside.
If the amber (POWER) Indicator does not turn white when you turn off the water, switch off the mains supply and contact Electrolux Consumer Care Centre for repair service. Special skill is required for repairing.
NEVER try to repair the unit by yourself.
For Pump Models, it is highly recommended to connect the Water Inlet Connection to a tank storage supply; otherwise, it may cause damage to the Pump Motor.
When the Electric Water Heater is used by someone such as a child, elderly person, sick person, or physically handicapped person, the person concerned is kindly requested to pay attention and check the shower temperature by hand from time to time.

3

2. SAFETY INFORMATION(Continued)

Before using the Electric Water Heater, it is advisable to test and adjust the water temperature according to your preference.
During lightning or thunderstorms, switch off the power supply to the Electric Water Heater in advance to prevent possible damage.
Ensure that the earth continuity conductor of the electrical installation is effectively connected to all exposed metal parts of other appliances and services in the room. This ensures proper earthing/grounding for the ELCB (Earth Leakage Circuit Breaker) to be effective and conforms to local regulations.
WARNING: Metallic / chromed hose and conductive control valve shall not be used.
Note that when removing the Electric Water Heater from its package, a small amount of water may be found inside. This is normal as the Electric Water Heater undergoes testing during the manufacturing process.
CAUTION !
Installation must be carried out by qualified personnel and in compliance with local authority regulations.
This Electric Water Heater must be permanently connected to the direct main line supply. The use of a plug and socket is not recommended.
Refer to Table 1 for the correct size of wire conductor corresponding to different electrical loadings.
This Electric Water Heater operates at a minimum water flow rate of 2.0 liters/min (2.2 f/Min for 4.8kW & 2.5 f/min for 6.0kW model only) and a maximum working pressure of 6 bars. For direct connection from the water tank, the Electric Water Heater must have an installation minimum 1.0m below the water tank.

The built-in ELCB (Earth Leakage Circuit Breaker) will automatically cut off the power supply in case of current leakage over 15mA.
The thermostat will automatically cut off the power supply if it senses an abnormal rise in water temperature.
The spray head must be descaled regularly to ensure optimal performance and safety.
Do not switch on the Electric Water Heater if there is a possibility that the water inside the heater is frozen.
Ensure that the outlet is not connected to any tap or fitting other than those specified.
The water inlet of this appliance should not be connected to inlet water obtained from any other water heating system.
This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
Children should be supervised to ensure that they do not play with the appliance, minimizing the risk of accidents.
Ensure that means for disconnection are incorporated in the fixed wiring in accordance with wiring rules for added safety.
WARNING: This appliance is not to be used for a potable water supply.
Means for disconnection must be incorporated in the fixed wiring in accordance with the wiring rules.

4

3. INSTALLATION
3.1 Product Mounting
1. Select a suitable position in the bathroom. Note: The bottom of the water heater should be slightly higher than the shower head holder during normal usage to avoid water splashing on the water heater.
a

e

b

c

a, > 1000mm b, 200 ~ 500mm*

d

c, >200mm

d, around 1500mm

e, < 300mm

*For rain shower model, recommend distance is 400 ~ 500mm
2. Remove the screw (A) at the bottom of the Electric Water Heater. Keep screw for reintalling.

5. Use a 6mm diameter drill bit and make the wall plug holes with a depth of 34mm for mounting the Electric Water Heater.
6. Insert the wall plugs and mount the Electric Water Heater firmly in position with the screws provided.

3.2 Shower Accessory Mounting

Bracket Holder (for Bracket holder models):
Open the Shower Holder cover, mark 2 screw points of the Shower Holder beside the Electric Water Heater. It is recommended that the top of the portion is level with the top Electric Water Heater. Drill 6mm diameter holes with a depth of 34mm, insert the wall plugs, and mount the bracket holder base with the screws provided. Put back the shower holder cover.

Install the Shower head with PVC hose provided.

Shower Holder Cover

Shower Head

Screws

Washer

PVC Hose

Screw (A)

3. Remove the Front Cover from the bottom and then lift up the front cover.
4. Mark 3 screw points of the Heater Base on the wall. The Electric Water Heater position should be 1.5m above the bathroom floor.

Slider Bar (for slider bar models):
Using a screwdriver, open the cap of the Rail Bracket as shown below.

3 Hanging holes

Rail Bracket Base Rail Bracket Cap 5

400mm

3. INSTALLATION(Continued)
Select a suitable position for the slider rail shower set then mark 2 screws point (1 on top and 1 on bottom). It is recommended that the Top Rail Bracket position at a height of 1800mm to the floor and Bottom Rail Bracket 1400mm to the floor. Use a 6mm diameter drill bit and make the wall plug holes with a depth of 34mm. Insert the wall plugs and mount the Rail Bracket Base firmly in position with the screws provided.
Top wall plug hole
wall plug
Rail Bracket Base

Fix the Slider Rail by tightening screw B on Rail Bracket, then reinstall the caps as shown below.
Screw B Shower Head Washer PVC Hose

1400mm

Install the Shower head with PVC hose provided.
Rain shower (for rain shower models): Open the Rail Bracket cover.

Grab the Slider Rail and pass it through the top Rail bracket, shower head holder, and bottom Rail bracket in sequence.

Rail Bracket Cover

Rail Bracket Base

Take out the rubber stopper.

Rubber Stopper 6

3. INSTALLATION(Continued)
Select a suitable position for the slider rail shower set then mark 4 screw points (2 on top and 2 on bottom). It is recommended that the Top Rail Bracket position at a height of 1950mm to the floor and Bottom Rail Bracket 1300mm to the floor.
Use a 6mm diameter drill bit and make the wall plug holes with a depth of 34mm. Insert the wall plugs and mount the Rail Bracket Base firmly in position with the screws provided.
Note: The arrow on the Rail Bracket Base must face up.

Press the Slider Rail into the Rail Bracket Base and reinstall the Rail Bracket Cover.
1

Top wall plug hole

2

650mm

wall plug
Rail Bracket Base

1 2

1300mm

Arrow must face up
Reinstall the rubber stopper to the 2 Rail Bracket Base. Grab the Slider Rail and pass it through the top Rail bracket cover, shower head holder, and bottom Rail bracket cover in sequence.

Install the Selector Valve.
Note: Rotate the selector Valve anticlockwise to tighten.

Washer Selector Valve

7

3. INSTALLATION(Continued)
Install rail shower head, hand shower head, and connect PVC hose to the water inlet of the Selector Valve as shown below:
Washer
Rail Shower Head Hand Shower Head

3.3 Plumbing Procedure
CAUTION!
This Electric Water Heater is a single-point system, and the “Water Outlet” can only be fitted to the Hose and Hand shower set provided. MUST NOT CONNECT CONTROL VALVE OR FITTING TO THE WATER OUTLET.
1. Connect the 3 in 1 Stop Valve to the Water Inlet with a washer. Use correct tools to tighten and be careful not to over tighten and damage the plastic nut.
2. Connect the incoming water piping to the 3 in 1 Stop Valve (1/2″ BSP).
Note: Make sure to put the Mesh Filter between 3 in 1 Stop Valve and incoming water piping.
3. Turn on the water mains to drain out all plumbing dirt before connecting the water supply to the Electric Water Heater.
Note: The water supply to the Electric Water Heater must be free from mud and dirt.
4. Turn off the water mains and connect the water outlet to the shower head hose.

Washer

Washer Washer
8

Washer

Shower head hose

Mesh Filter
Incoming Water Piping

5. Open the water supply again and check for any water leakage.

3. INSTALLATION(Continued)
IMPORTANT!
For Pump Models, it is highly recommended to connect the Water Inlet Connection to a storage supply tank; otherwise, it may cause damage to the Pump Motor. WARNING!
THE HEATER TANK MUST BE FILLED UP WITH WATER BEFORE TURNING ON THE ELECTRICITY SUPPLY TO PREVENT ANY DRY BURNT DAMAGE TO THE HEATING ELEMENT.
THE WATER INLET AND OUTLET MUST BE INSTALLED CORRECTLY, OTHERWISE, THE ELECTRIC WATER HEATER WILL NOT FUNCTION.
DO NOT APPLY PLUMBING CEMENT ON ANY OF THE CONNECTIONS. MAKE SURE TO ONLY USE THREAD OR SEALING TAPE AT 3 in 1 STOP VALVE INLET.
MUST USE 3 in 1 STOP VALVE ACCESSORIES PROVIDED WITH THE ELECTRIC WATER HEATER.
3.4 Electrical Installation
WARNING!
EARTHING :
A) The Earthing installation should be carried out in accordance with the local Wiring Regulations.
B) The Electric Water Heater must be earthed. Improper grounding, such as Earth conductor not grounded (floating) or having high resistance to ground, could cause malfunction to ELCB (Earth Leakage Circuit Breaker) and electrical shock. Never use water heater if there is doubt on Earthing installation.
Always SWITCH OFF the mains electric power supply before carrying out any electrical work.
Use double insulation cable and choose correct cable size as TABLE 1 for electrical installation.
Refer to SAFETY INFORMATION before Plumbing and Electrical Installation for safety and warning details.

1. Lead the power cable from MCB to an “ON/OFF” double-pole switch having a contact separation of at least 3mm in all poles outside the bathroom, then lead a cable to the terminal block inside the Electric Water Heater Unit.
Fuse Distributor Board Miniature Circuit Breaker (MCB)
Double insulated cable ON/OFF Double Pole Switch
Double insulated cable
NOTE: Refer to TABLE 1 for electrical loading and correct size of wire conductor 2. Insert the wall embedded cable through Side Entry A’ by cutting a hole at the source cord rubber holder and lead the cable to Cable Bracket B’.
B
A

9

3. INSTALLATION(Continued)

3. Connect the mains cable to the Terminal Block as follows:

BROWN or RED BLUE or BLACK GREEN or GREEN/YELLOW

–LIVE (L) –NEUTRAL (N)
–EARTH ( )

b. Ensure Earth wire connection is properly fixed
If earth light still does not light up, please contact electrician to check household earth connection.
5. Install the temperature knob to the front cover.
Note: The temperature knob is packed inside the accessory box.
6. Position the temperature knob and the control rod as shown below and reinstall the front cover.

4. Double-check if the wiring connection is correct.
For first installation, it is advised to check for earth connection of the water heater.
Earth light will light up if wire connection is properly done. If the earth light does not light up, installer needs to check the following.
a. Ensure Live and Neutral wire are fixed in correct position

Point at the off position
8. Reinstall screw A.

Turn counterclockwise to the end

Screw (A)

10

3. INSTALLATION(Continued)
TABLE 1 – CABLE SIZE TABLE

Voltage (AC)

Power Current (kW) (A)

Conduit Cable (Rigid cable)

2.4

10.9

1.5 ~ 4.0 mm2

3.5

15.9

1.5 ~ 4.0 mm2

3.8

17.3

220V ~

50/60 Hz

4.5

20.5

2.5 ~ 6.0 mm2 2.5 ~ 6.0 mm2

4.8

21.8

2.5 ~ 6.0 mm2

6.0 27.3

4.0 ~ 10.0 mm2

240V ~

50/60 Hz

3.6

15.0

(Malaysia Model)

4.0 mm2

Flexible Cable

On/Off Fuse / Switch (a) MCB (A)

1.5 ~ 2.5 mm2

20

1.5 ~ 2.5 mm2

20

2.5 ~ 4.0 mm2

20

2.5 ~ 4.0 mm2

32

2.5 ~ 4.0 mm2

32

4.0 ~ 6.0 mm2

32

4.0 mm2

25

4. USAGE INSTRUCTION
Self Check
Each time the power supply is switched on, the unit will run a self-check. The 3 LED Indicators “Earth,” “Power/Heater,” and “ELCB” will light up white one by one to indicate the unit is self-checking. After self-checking, the 3 LED indicators will remain white. If there is any issue, the LED indicators will behave as shown below:

LED behavior
Earth LED turn off after self checking.

Possible reason Earth cable is not installed or other earth issue.

ELCB LED blinking amber continuously after self checking.

Electrical leak can be triggered at any time during usage or standby.
ELCB (Earth Leakage Circuit Breaker) having problem during performing testing.

If any issue occurs, turn off the mains supply and turn it on again. If the issue persists, contact local Electrolux Service or authorized service technicians.

11

4. USAGE INSTRUCTION(Continued)
Temperature Control Turn on the Temperature control knob to ON’, the 3 LED indicators “Earth,” “Power/Heater,” and “ELCB” will light up amber, and the outlet water will become warmer within a few seconds. The more Temperature Control Knob being turned clockwise, the hotter the water becomes. If the water is overheated or the water flow stops, the 3 LED indicators will light up in white. The Electric Water Heater might not be hot enough even at theMAX’ position if the incoming water supply is too cold or the flow rate of water is too high. In this case, you may adjust the 3 in 1 Stop Valve to reduce the water flow rate to get the desired showering temperature. (Recommended flow rate should be below 6 liter/min) If the water flow rate is too low, the heater cannot be activated. It is unnecessary to turn the Temperature Control Knob to “OFF” position when the Instant Hot Shower is not in use. Switch OFF the power supply after the shower.
Cold Shower Turn the Temperature Control Knob to ‘Off,’ the 3 LED Indicators “Earth,” “Power/Heater,” and “ELCB” will light up white. Heater will be off.
Check the Built-in ELCB 1. Press the “TEST” Button, the Built-in ELCB (Earth Leakage Circuit Breaker) should trip and cut off the power supply. The “Earth” and “Power/Heater” indicator should turn off. ELCB indicator will blink with amber. 2. Press “Reset” button to start testing. One by one, the 3 LED will blink white 3 times and stay solid if there is no issue. If there is any issue, the LED indicators will behave as shown in the self-check section.

Pump feature (For model with pump feature only)
Basic Pump Function
Turn on the Pump Control Knob to increase the water flow rate when necessary.
Booster Pump Function
If the power supply is ON, and the water flow rate is not sufficient to activate the flow sensor, the Booster Pump Function can be useful to help increase the incoming water flow rate. Turn the pump knob to OFF position, then turn to ON position, and the Booster Pump Function will be ON to increase the incoming water flow rate. While the Booster Pump Function is working and the incoming water flow rate can be maintained above the flow sensor activation level, the Electric Water Heater will resume working continuously as normal. If the incoming flow rate cannot be maintained above the flow sensor activation level, the Booster Pump Function will be auto OFF, and the Electric Water Heater will not be able to function normally due to the incoming flow rate being too low. (If the water flow is too low, the pump feature cannot be activated after the Booster Pump Function. It is advisable to avoid applying the Booster Pump Function to increase the water flow rate more than 3 times of each showering).
Shower Accessory Usage
3 spray shower head have 3 spray patterns:

Regular

Strong

Massage

5 spray shower head have 5 spray patterns:

Regular

Strong

Massage

SpotStream WideStream

Move the control tab left or right to change different spray patterns.

12

4. USAGE INSTRUCTION(Continued)
Shower Holder Adjust (For models with slider Rail only) Press and hold the Adjustment button to adjust the height of the shower holder.

Rain Shower/Shower Head (For models with rain shower accessory only)
Change between the rain shower head and hand shower head by the Selector Valve.

Adjustment button

5. MAINTENANCE
Read the section “SAFETY INFORMATION” first. 1. TEST THE `ELCB (Earth Leakage Circuit Breaker)’ REGULARLY. This procedure is highly recommended to test at least once a month. Refer to the “Check the Built-in ELCB” for the testing procedure. 2. CLEAN THE FILTER REGULARLY Turn off the water supply before removing the filter. Clean the Mesh Filter regularly to prevent blockage. Remove the Built-in Filter by turning its cap anticlockwise. Whenever needed, flush the internal strainer with water to remove any trapped sediments. Whenever fixing back the Built-In Filter, beware of the alignment of Internal Strainer. Use the protruded guideline within Stop Valve to position the Internal Strainer.
Stop Valve Lever

Clean the Hand shower Head holes using the soft brush from time to time. (Recommended once a week)
Note: Take care not to damage the holes of the Hand shower Head during cleaning.
WARNING!
If the Power/Heater Indicator does not turn off when you press the ELCB (Earth Leakage Circuit Breaker) Test Button, switch OFF the mains supply and contact Electrolux Consumer Care Centre for repair service. Special skill is required for repairing. NEVER try to repair the unit by yourself.
CLEANING PRECAUTION!
Do not use thinner, alcohol, petrol, or any other organic solutions to clean the set. Use only a damped cloth with mild detergent.
Do not spray on the unit.

INTERNAL STRAINER
BUILT-IN FILTER Open

Close

Mesh Filter 13

6. WIRING DIAGRAM
UH500 series with ELCB (Earth Leakage Circuit Breaker), no display, no pump models

UH500 series with ELCB (Earth Leakage Circuit Breaker), no display, with pump models

UH500 series with ELCB (Earth Leakage Circuit Breaker), no display, no pump, EMC models

UH500 series with ELCB (Earth Leakage Circuit Breaker), no display, DC pump, EMC models

7. Electrical and Recycled Plastic Specification

PRODUCT TYPE (Rated Power)

2.4kW, 3.5kW, 3.8kW, 4.5kW

4.8kW

6.0kW

3.6kW

POWER SUPPLY

220V a.c. 50/60Hz

240V a.c. 50/60Hz

Min. WATER FLOW RATE

2,0 Litre / min 2.2 Litre / min 2.5 Litre / min 2.0 Litre / min

Min. INLET WATER PRESSURE

0.1 Bar (10 kPa; 1.45 psi)

Max. INLET WATER PRESSURE

6.0 Bar (0.6 MPa; 87.02 psi)

WATER CONNECTION

1/2″ BSP SINGLE POINT SYSTEM

DIMENSIONS

Pump models: 218 (W) X 373 (H) X 89 (T) mm No Pump models: 208 (W) X 373 (H) X 89 (T) mm

Recycled plastic % from all plastics used

EWE451QB-W4(50%), EWE361QB-W4(50%), EWE361QB-G7(50%), EWE351QX-W4(52%), EWE381QX-G4(52%), EWE451QX-W4(52%), EWE361QX-W3(52%), EWE241QX-W4(52%), EWE481QX-G4(52%), EWE601QX1G4(63%)

Note: The specification, actual product’s cosmetic design and accessories parts shown are correct at the time of printing and may be subjected to change without prior notice.
Recycled plastic calculation does not include electrical components and accessories.

14

WE’RE THINKING OF YOU
Thank you for purchasing an Electrolux appliance. You’ve chosen a product that brings with it decades of professional experience and innovation. In genious and stylish, it has been designed with you in mind. So whenever you use it, you can be safe in knowledge that you’ll get great results every time. Welcome to Electrolux.
Visit our website to:
Get usage advice, brochures, trouble shooter, service information: www.electrolux.com
Register your product for better service: www.registerelectrolux.com
Buy Accessories, Consumables and Original spare parts for your appliance: www.electrolux.com/shop
CONSUMER CARE AND SERVICE
We recommend the use of original spare parts. When contacting Service, ensure that you have the following data available. The information can be found on the rating plate. Model, PNC, Serial Number. (Right side of unit).
Warning/ Caution-Safety information.
General information and tips.
Environmental information.
Subject to change without notice.
CONSUMER CARE
Indonesia Hotline service: 08041119999 PT. Electrolux Indonesia Jalan Tanah Abang II Nomor 42, Desa/Kelurahan Petojo Selatan, Kec. Gambir, Kota Adm. Jakarta Pusat, Provinsi DKI Jakarta, Kode Pos: 10160 Email: customercareID@electrolux.com SMS & WA : 0812.8088.8863
Malaysia Consumer Care Center Tel: 1300-88-11-22 Electrolux Home Appliances Sdn. Bhd. Corporate Office Address: Unit T2-7, 7th Floor, Tower 2, PJ33, No. 3, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor. Office Tel : (+60 3) 7843 5999

Office Fax : (+60 3) 7955 5511 Consumer Care Center Address: Lot C6, No. 28, Jalan 15/22, Taman Perindustrian Tiong Nam, 40200 Shah Alam, Selangor Consumer Care Center Fax : (+60 3) 5524 2521 Email : malaysia.customercare@electrolux.com
Philippines Consumer Care Center Toll Free : 1-800-10-845-CARE(2273) Consumer Care Hotline : (+63 2) 845-CARE(2273) Electrolux Philippines, Inc. Unit B 12F Cyber Sigma Bldg, Lawton Avenue, McKinley West, Taguig, Philippines 1634 Trunkline: +63 2 737- 4757 Website : www.electrolux.com.ph Email : wecare@electrolux.com
Singapore Consumer Care Center Tel: (+65) 6727 3699 Electrolux S.E.A. Pte Ltd. 1 Fusionopolis Place, #07-10 Galaxis, West Lobby Singapore 138522. Office Fax : (+65) 6727 3611 Email : customer-care.sin@electrolux.com
Thailand Consumer Care Tel : (+66 2) 725 9000 Electrolux Thailand Co., Ltd. Electrolux Building 14th Floor 1910 New Phetchaburi Road, Bangkapi, Huai Khwang, Bangkok 10310 Office Tel : (+66 2) 7259100 Office Fax : (+66 2) 7259299 Email : customercarethai@electrolux.com
Vietnam Customer Care Hotline: 1800-58-88-99 Electrolux Vietnam Ltd. Unit 1,2, Floor 10, Sofic Tower No. 10 Mai Chi Tho Street Thu Thiem Urban Ho Chi Minh City Vietnam Office Tel : (+84 8) 3910 5465 Office Fax : (+84 8) 3910 5470 Email : vncare@electrolux.com
Hongkong Service Hotline: (+852) 3193 9888 DCH Electrical Appliances Services Centre 5/F, DCH Building, 20 Kai Cheung Road, Kowloon Bay, Hong Kong
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