Jabra Engage 55 SE Mono USB A Headset User Manual
- August 31, 2024
- Jabra
Table of Contents
USER MANUAL
ENGAGE 55 SE
Technology for life’s new rhythm
Toward sustainable IT products
Engage 55 SE Mono USB A Headset
A third-party certification according to ISO 14024
Say hello to a more sustainable product
IT products are associated with a wide range of sustainability risks
throughout their life cycle. Human rights violations are common in the
factories. Harmful substances are used both in products and their manufacture.
Products can often have a short lifespan because of poor ergonomics, low
quality and when they are not able to be repaired or upgraded.
This product is a better choice. It meets all the criteria in TCO
Certified, the world’s most comprehensive sustainability certification for IT
products. Thank you for making a responsible product choice, that help drive
progress towards a more sustainable future!
Criteria in TCO Certified have a life-cycle perspective and balance
environmental and social responsibility. Conformity is verified by independent
and approved verifiers that specialize in IT products, social responsibility
or other sustainability issues. Verification is done both before and after the
certificate is issued, covering the entire validity period. The process also
includes ensuring that corrective actions are implemented in all cases of
factory non-conformities. And last but not least, to make sure that the
certification and independent verification is accurate, both TCO Certified and
the verifiers are reviewed regularly.
Want to know more?
Read information about TCO Certified, full criteria documents, news and
updates at tcocertified.com. On the website you’ll also find our Product
Finder, which presents a complete, searchable listing of certified products.
© 2024 GN Audio A/S. All rights reserved. Jabra® is a trademark of GN Audio
A/S.
Made in China
MODEL: WHB050HS; WHB051HS; END070W; DIV050
Declaration of Conformity can be found on
www.jabra.com/doc
Welcome
Thank you for using the Jabra Engage 55 SE.
We hope you will enjoy it!
Jabra Engage 55 SE features
-
Up to 150 meters/490 feet DECT wireless range
-
Goes beyond the highest DECT Security Level C
-
Stereo sound* and wideband audio, optimized for speech clarity
-
Pre-paired adapter for instant calls
-
Durable USB DECT adapter is designed for portability
-
Lightweight to keep you comfortable all day
-
Adjustable sidetone lets you hear your own voice on calls
-
SafeTone™ 2.0 for outstanding hearing protection
-
Works with all leading UC and contact center platforms
-
Certified for Microsoft Teams
-
Busylight to prevent interruptions
-
Up to 13 hours battery** with easy in-call charging
-
Stereo model only
** Stereo and mono variants. Convertible model has up to 9 hours battery life.
What’s in the box
The Jabra Engage 55 SE comes with one of three different headset styles:
stereo, mono, and convertible.
2.1 Stereo variant USB-A version USB-C version Charging stand
(Optional accessories) 2.2 Mono variant USB-A version USB-C version
Charging stand (Optional accessories) 2.3 Convertible variant
Charging stand (Optional accessories)
How to wear
3.1 Stereo/Mono headset
The headset can be worn with the microphone on the left or the right. 3.2
Convertible headset
The headset can be worn on the left or the right ear. 3.3 How to change the
convertible headset EarGel size 3.4 How to change the convertible headset
from right to left 3.5 How to adjust the convertible headset EarHook
- Adjust the EarHook to fit your specific ear shape.
- Place the headset on your ear.
- Point the microphone towards your mouth.
- Ensure the EarHook is fitted to the back of your ear without a gap. Adjust the EarHook if necessary.
3.6 How to change the convertible headset wearing style 4. How to
charge
The stereo and mono headsets offer up to 13 hours of talk time, and the
convertible headset offers up to 8 hours.
4.1 USB charging
Connect the headset to a power supply using the supplied USB cable. The status
LED on the headset will flash yellow to indicate the headset is charging. It
takes between 2.5 and 5 hours to fully charge the headset. 4.2 Using the
charging stand (optional)
The headset will charge whenever it is docked in a charging stand that is
connected to a USB power supply. The status LED on the headset and the battery
icon on the charging stand will flash yellow to indicate the headset is
charging. It takes approx. 1.5 hours to fully charge the headset.
How to connect
5.1 Connect the headset to a computer using the Jabra Link 400
When purchased as a bundle, the headset and the Jabra Link 400 come pre-
paired. Simply plug the Jabra Link 400 into your computer and turn on the
headset. It may take up to 15 seconds for the headset to be detected by the
computer. You may need to set the headset as the output and input device in
the sound settings on your computer. 5.2 Manually pair a headset with a
Jabra Link 400
To manually pair a headset with a Jabra Link 400:
- Ensure the headset is turned off. To turn off the headset press and hold the Call button for 5 seconds.
- Press and hold the Call button on the headset for 4 seconds until the LED flashes blue and you hear a tone. The headset is now ready to pair.
- Press and hold the button on the Jabra Link 400 for 1 second to complete the pairing with the headset. The LED will turn solid blue when the pairing is complete.
5.3 Connect the headset directly to a computer
- Plug the supplied USB-C cable into an available USB port on your computer.
- Press and hold the Volume up button on the headset while simultaneously plugging the USB-C cable into the headset. Once the LED on the headset stops flashing green, release the button.
- The headset can now be selected as an audio playback device on the computer. When the headset is connected with the USB cable, call controls and the Busylight on the headset are not supported.
DECT adapter overview
6.1 Status LEDs
| Connected to headset
---|---
| Active call
| Music playback
| Microphone muted
| Call on hold
| Connected to Microsoft Teams
| Firmware updating
| Microsoft Teams notification
| Incoming call
| Pairing mode
| Voice guided settings menu
| Connected to multiple headsets
| Conference mode active
- Microsoft Teams headset variants only
Software
7.1 Jabra Direct
Jabra Direct is software designed to support, manage, and enable optimal
functionality for your Jabra devices. Download
via jabra.com/direct
7. 2 Firmware update
Jabra Direct will notify you when firmware is updating, or when a firmware
update is available.
How to use
8 .1 Stereo/Mono headset overview 8.2 Convertible headset overview 8.3 Status LEDs
| Busylight
---|---
| Incoming call
| Headset powering on
| Headset powering off
| Headset fully charged
| Headset charging
| Firmware updating
| DECT pairing
| DECT connected
8.4 Call controls
| Function| Action
---|---|---
| Power on| Press and hold the Call button for 1 second
Power off| Press and hold the Call button for 5 seconds
Answer call| Press the Call button
End call| Press the Call button
Reject call| Double press the Call button
Put a call on hold| Press and hold the Call button for 1 second
Resume held call| Press and hold the Call button for 1 second
| Adjust volume| Press the Volume buttons.
The convertible headset uses a motion sensor to detect which button is
volume up and which is volume down, depending on the headset orientation
Toggle Busylight| Press both Volume buttons at the same time
Access the voice guided settings menu| Press and hold both Volume buttons at
the same time for 3 seconds
| Mute/un-mute| Press the Mute button (stereo/mono headset)
By default, the mute LED lights up red when muted.
| Mute/un-mute microphone| Press the Mute button (convertible headset)
8.5 Conference mode
Up to three additional headsets can be connected to one Jabra Link 400 for
conference mode.
- Ensure the additional headset is turned off, and then press and hold the Call button for 4 seconds.
- Press and hold the button on the Jabra Link 400 for 1 sec to pair with the headset.
- A voice notification will play in the primary headset. Press the Call button on the primary headset to accept the additional headset to the conference mode. The audio will now be shared between the headsets. By default, the additional headset will be muted.
- Repeat the steps for each additional headset.
To end the call for all headsets, press the Call button on the primary
headset.
Additional headsets can leave the conference mode by pressing the Call button
on the headset. The conference mode will continue for all other headsets.
Conference mode settings can be adjusted using Jabra Direct.
8.6 Multiple call handling
The headset can accept and handle multiple calls at the same time.
Multiple call handling
Answer incoming call and put current call on hold| Press and hold the Call
button for 1 second
---|---
Switch between held call and active call| Press and hold the Call button for 1
second
Reject incoming call, while on a current call| Double press the Call button
End current call and answer incoming call| Press the Call button
8.7 How to change voice notification language
There are 5 available languages for the headset voice notifications: English,
German, French, Japanese, and Spanish.
To change language:
- When not on a call, press and hold both Volume buttons for 3 seconds to access the voice guided settings menu. The first available setting is the voice notification language.
- Press the Volume up or Volume down buttons to cycle through the available languages.
- Press the Call button to accept the language.
- Press and hold both Volume buttons for 3 seconds to exit the voice guided settings menu. The Jabra Link 400 will reboot and the new setting will be saved.
The language can also be changed using Jabra Direct.
8.8 How to reset the headset or Jabra Link 400
The headset and Jabra Link 400 can be reset using Jabra Direct.
To manually reset the headset, press and hold the Call button and the Volume
up button simultaneously for 3 seconds until the status LED flashes pink.
After resetting, the headset will automatically enter pairing mode.The headset
must not be connected to the Jabra Link 400. To manually reset the Jabra Link
400, press and hold the button on the adapter while plugging it into a USB
port.
Change settings using the voice guided settings menu
Headset and call settings can be changed using the voice guided settings menu.
Alternatively, all settings can be changed using Jabra Direct.
Menu Navigation
| Access the voice guided settings menu| Press and hold both the Volume up
and the Volume down buttons simultaneously for 2 seconds
---|---|---
Cycle through setting options| Press the Volume up or the Volume down button
Exit the voice guided settings menu| Press and hold both the Volume up and
the Volume down buttons simultaneously for 2 seconds
| Accept setting option| Press the Call button to accept the announced
setting option. You will cycle to the next setting
Settings
Voice notification language| Select the headset voice language from a list of
5 languages
---|---
Voice notifications| Enables voice prompts on the headset
Mute reminder tone| Enables a periodic audio reminder when the microphone is
muted
Busylight| Enables the busylight function on the headset
Equalizer for calls| Select an equalizer setting for calls
Sidetone| Enables Sidetone for calls
Ringtone in headset| Enables a ringtone to be played in the headset
Support
10.1 FAQ
View the FAQs at jabra.com/support
10.2 How to care for your device
- It is recommended to keep the headset between -5°C and 45°C (23°F and 113°F).
- Do not store the headset for extended periods of time without recharging the battery (max. three months).
- If the headset or base becomes dirty, it is recommended to clean them with a soft, lint-free cloth that has been dampened with clean water.
10.3 Replacement accessories
Replacement or additional accessories can be purchased online at
jabra.com/accessories.
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>