Sven and Son SBKDL2 Lumbar Adjustable Base User Manual

Sven and Son SBKDL2 Lumbar Adjustable Base

PLEASE READ AND KEEP FOR FUTURE REFERENCE. THIS MANUAL CONTAINS IMPORTANT SAFETY INFORMATION.

SAFETY INFORMATION

PLEASE READ ALL SAFETY INFORMATION AND INSTRUCTIONS CAREFULLY BEFORE ASSEMBLY AND USE. VIOLATING ANY SAFETY INFORMATION WILL VOID THE WARRANTY AND MAY RESULT IN INJURY OR DAMAGE.

SAFETY INFORMATION
Only use the adjustable base for its intended use as described in this manual. Follow the guidelines below:

• Avoid fingers in pinch-points.
• Two adults are strongly recommended for moving and assembly.
• Plug the adjustable base into a suitable wall outlet or surge protector (not included).
• If the plug does not fit your outlet, contact a qualified electrician to install a suitable outlet. Unauthorized modification or failure to use a proper power source or surge protector will void the electrical portion of your warranty.
• Keep power cords away from heated surfaces.
• To safely disconnect, ensure the adjustable base is in a flat position with all motors off, and unplug from power source.
• Unplug the adjustable base from the electrical outlet before cleaning or servicing.
• Stop using the adjustable base and contact Customer Service if the adjustable base is not working properly, has been exposed to water, or the power cord is damaged.
• Do not place the adjustable base or any of its components near or in water.
• Do not drop or insert objects into any opening. Never operate the adjustable base when there is an obstruction between the moving parts of the adjustable base and the metal frame.
• Replacing parts on the adjustable base is allowed to be done by the consumer, however, tampering with internal components will void the warranty.
• Do not use accessories/attachments that are not recommended by the manufacturer.
• Exceeding this weight limit of 750 pounds could damage the adjustable base and/or cause injury and will void the warranty.
• Do not operate the adjustable base when a person or animal is underneath the adjustable base.
• Mattresses may move or shift on adjustable bases – use caution.
• If the adjustable legs are utilized, all legs must be resting evenly on the floor and installed at all 6 pre-drilled insertion points. The legs must never exceed 4 segments; anything taller is considered unsafe and may cause damage, injury and void the warranty.

TIPPING WARNING
Placing weight at the edge of the adjustable base may tip the adjustable base.

IN-HOME USE
The adjustable base is designed solely for in-home use. This adjustable base was not designed as a hospital bed and is not designed to meet hospital standards. Do not use this adjustable base with tent-type oxygen therapy equipment or near explosive gases.

OPERATION AND SUPERVISION
Close supervision is required when the adjustable base is used by or near children, animals, convalescent or disabled persons. Immediately dispose of all packing materials as they may pose a risk to small children and pets. To avoid injury, do not allow children or small pets to play on or under the adjustable base.

PACEMAKERS
As with any product that produces a vibrating motion, it is possible that some pacemakers may interpret this motion as a false sense of movement and/or exercise. This may or may not affect your pacemaker. If you have any concerns, please consult your physician. CUSTOMER SERVICE 1-877-622-6550 FROM 8:00AM TO 5:00PM PST MONDAY-FRIDAY

WEIGHT LIMITS
The weight limit of the adjustable base is 750 pounds evenly distributed across the surface. The weight limit includes the weight of the mattress and users. Exceeding this weight limit could damage the adjustable base and/or cause injury and will void the warranty. This product is not designed to support or lift the total maximum weight limit by the head or the foot section only. Consumers should not enter or exit the adjustable base with any portion of the adjustable base in the raised position; always return the adjustable base to a flat position prior to use. If the weight limit is exceeded on the head or foot mechanism, the master control box will stop all functions. Exceeding the recommended weight limit restrictions could damage the adjustable base and void the warranty.

OPERATING NOISES
The massage function emits a noticeable tone during operation. As the massage intensity level is increased, the tone will intensify. The noise will be less audible on a carpeted floor and more noticeable on a hard floor surface. During typical operation, the wheels, which allow the adjustable base to articulate, will make contact with the steel platform supports of the adjustable base, creating a contact noise. When entering, exiting, or shifting weight on the adjustable base, this contact noise may be audible as the wheels make contact with the steel platform supports of the adjustable base. This is normal. Depending on the incline of the adjustable base, the noise levels can also potentially increase.

ZERO CLEARANCE BEDFRAME REQUIREMENTS
If the legs on the adjustable base are not used, it is the consumer’s responsibility to:

• Ensure the surface or bedframe paired with the adjustable base can withstand and support the combined weight of the mattress, users and adjustable base in a zero clearance setup.
• Ensure the adjustable base will not slide, shift or fall off the surface or bedframe.
• Ensure the adjustable base is level and supported on all 4 corners.
• Ensure the power cord and wires are not pinched or strained.
• The consumer may need to contact the manufacturer of any furniture paired with the adjustable base to verify if the zero clearance option is safe.

FCC COMPLIANCE

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference and (2) this device must accept any interference received, including interference that may cause undesired operation. To comply with the FCC RF exposure compliance requirements, no change to the antenna or the device is permitted. Any change to the antenna or the device could result in the device exceeding the RF exposure requirements and void user’s authority to operate the device. Radio Frequency: 2.4 GHz

INTRODUCTION

features

• Wireless Remote
• Head up/down
• Foot up/down
• Pillow Tilt up/down
• Lumbar up/down
• Flat Position Preset
• Zero Gravity Preset
• Anti-snore Preset
• Memory Button
• Night Light with motion sensor
• Dual or isolated massage massage at the head and/or foot with three intensities and a timer for 10, 20, or 30 minute intervals.
• USB Ports (USB-A and USB-C)
• Bluetooth for phone remote application
• Mattress Retainer Bar
• Emergency Battery Strip
• Hook and Loop Securing Straps: for zero clearance applications to secure the adjustable base to a bedframe slat system.
• Securing Screws: for zero clearance applications to secure the adjustable base to a bedframe slat system.

TWIN XL/CKS SIZES ONLY

• Connecting Straps: prevents two adjustable bases from drifting apart if used without a bedframe.
• Synchronization Cable: to synchronize two adjustable bases in movement and features.

CAPABILITIES

• Zero Clearance: designed to sit on top of a flat surface or compatible bed frame, without the use of legs.
• Weight limit: 750 lbs. including the mattress and users.
• Adjustable bases can be used:
• Within a bedframe with or without slats
• On top of a platform bed frame
• As a standalone bed

SETUP GUIDE

OPEN AND UNPACK
Lay the box flat, open the box and unpack the list of components. No tools are required for assembly.

COMPONENTS

• (1) Remote
• (3) AAA Batteries
• (6) Adjustable Legs
• (1) Power Cord
• (1) AC/DC Power Adapter
• (1) Power Cord
• (1) Emergency Battery Strip
• (1) Mattress Retainer Bar
• (4) Hook and Loop Securing Straps
• (4) Securing Screws

TWIN XL/CKS SIZES ONLY

• (1) Synchronization Cable
• (1) Connecting Straps

POWER CORD ASSEMBLY
Locate the control box built into the underside of the adjustable base. Connect the control box power cord, the AC/DC Power Adapter, and the Power Cord. Store the Emergency Battery Strip in a safe location in case of a power outage; two 9-Volt batteries are required for operation and are not included.

SETUP GUIDE

ZERO CLEARANCE
Designed to sit on top of a flat surface or compatible bedframe, without the use of legs. Legs are not required. SEE ZERO CLEARANCE SAFETY INFORMATION PAGE.

LEGS
Select the desired leg height. Screw the legs into all 6 designated leg holes. SEE THE CONNECTING STRAPS PAGE

ADJUSTABLE BASE HEIGHT OPTIONS

PLACEMENT
Return the adjustable base to an upright and secure location, then plug in the power cord to an outlet. MATTRESS HEIGHT REQUIREMENTS: 8” MINIMUM AND 14” MAXIMUM.

INSTALL THE MATTRESS RETAINER BAR

ADD 3 AAA BATTERIES (INCLUDED) TO THE REMOTE.
The remote control is pre-programmed to work with the adjustable base. If you have more than one adjustable base, each remote control and adjustable base set will work separately.

REMOTE

MEMORY BUTTONS
To program a memory button: move the adjustable base into a desired position, then hold the memory button down for 5 seconds.

DUAL MASSAGE
Press the : 1x for 10 minutes, 2x 20 for 20 minutes, and 3x  for 30 minutes.

INDEPENENT MASSAGE + TIMER

1. Press to the desired setting.
2. Press : 1x for 10 minutes, 2x 20 for 20 minutes, and 3x for 30 minutes.

RESET REMOTE PRESET POSITIONS
Simultaneously hold down ZERO G and FLAT buttons for 7 seconds. The remote will blink upon the reset.

REMOTE APP /BLUETOOTH
Download the “1500 Tilt Base Remote” application from your phone’s application store to control your Adjustable Base through your phone. *The app requires an account set-up and a 2.4G WiFi connection only.

SENSOR NIGHT LIGHT
This feature will turn on automatically as it senses movement, and the light will turn off in approximately 1-2 minutes. To deactivate this feature, disconnect the 2 “Sensor[s]” during installation, and use the “Reference Guide” in the back of the manual to locate the sensors.

CONNECTING STRAPS

The Connecting Straps will join two adjustable bases together to prevent drifting apart if they are not used within a bed frame.

1. With the adjustable bases in their desired location, slightly loosen both legs to allow the strap to fit on the leg bolt, between the leg and frame.
2. Slide side (A) of the Connecting Strap onto the leg bolt. Swing the strap and connect side (B) to the leg bolt. Secure the strap by shifting to the left.
3. Re-tighten legs. Do not over-tighten. Use the remaining strap and repeat on the other end of the adjustable base.

SYNCHRONIZATION CABLE

The synchronization cable will link two adjustable bases in movement and features.

1. Unplug the adjustable bases from the power outlets.
2. Connect the Synchronization Cable to the Master Control Box on each adjustable base. Only one synchronization cable is required.
3. Plug the adjustable bases back into the power outlet.
4. Check to ensure all cords are securely attached. Both remotes will now operate both adjustable bases simultaneously.

HOOK AND LOOP SECURING STRAPS

The Hook and Loop Securing Straps and Securing Screws are for zero clearance applications to secure the adjustable base to a bedframe slat system.

1. Secure the adjustable base to the slat system by placing two Hook and Loop Securing Straps at the head and two at the foot.
2. Optional step for added security: Securing Screws are included to drill through wood on a bedframe to secure the adjustable base.

CHILD SAFETY LOCK

OPTIONAL
To lock the movement of the adjustable base while using the remote, follow the instructions below.

1. Press “FLAT” and “Head UP” simultaneously for 4 seconds. When the remote flashes twice the child safety lock is on. The adjustable base will not respond when you press any button; the backlight will flash two times to remind you the child safety lock is on.
2. To turn off the child lock: Press “FLAT” and “Foot up” simultaneously for 4 seconds. The backlight will flash twice when the child safety lock is turned off.

10-YEAR LIMITED WARRANTY

FULL 1-YEAR WARRANTY
The Adjustable Base is warranted against defects in materials or workmanship for one year from the date of purchase to the original purchaser. During the first year, the manufacturer will repair or replace any defective part at no cost to the original purchaser. This includes all authorized labor and shipping costs incurred with the repair or replacement of any parts found to be defective.

2-YEAR LIFT MOTOR WARRANTY
The Adjustable Base has a two-year, full replacement warranty on the lift motors .This includes labor and shipping, should the motor(s) fail during the first two years of this warranty from the original purchase date.

5-YEAR WARRANTY
Year 2 through year 5, from the original purchase date, the manufacturer will repair or replace any defective part at no cost to the original purchaser. The part must be returned within fourteen (14) days of receipt of the replacement parts) or purchaser may be subject to charges for said parts) to include, but not limited to, freight charges. Liability of the manufacturer is limited to the replacement of the defective part or parts ONLY, with the purchaser responsible for all service, installation, and transportation costs of said part(s).

10-YEAR LIMITED WARRANTY
Year 6 through year 10 from the original purchase date, the manufacturer will replace, per the terms and conditions outlined in this paragraph, any Adjustable Base part found to be defective. Any replacement part will be prorated at the discretion of South Bay International. This warranty applies only to replacement parts). Purchaser may be subject to charges for said parts) to include, but not limited to, freight charges. Liability of the manufacturer shall be limited to the replacement of the defective parts) only, with the purchaser responsible for all service, installation, and freight costs of said parts).

ADDITIONAL TERMS AND CONDITIONS
The warranty does not include reimbursement for inconvenience, removal, installation, setup, loss of use, shipping, or any other costs or expenses not expressly covered in this warranty.

THIS WARRANTY DOES NOT APPLY:

• To damage resulting from misuse or abuse caused by the purchaser.
• To damage caused by the repairs or parts replacement by an authorized person.
• If the Adjustable Base has been mishandled subject to physical abuse or an improper power supply, or otherwise operated in a manner inconsistent with procedures outlined in the owner manual and warranty.
• To damage to mattresses, bedding, cables, electrical cords, or accessories supplied by dealers.
• To modify the Adjustable Base without prior written consent by the manufacturer.
• To costs for unauthorized service calls to educate the consumer about the Adjustable Base or locate properly functioning power outlets.
• If the weight limits are exceeded.
• If used in any environment or commercial setting for which it was not intended. Some states do not allow the exclusion of incidental or consequential damages; therefore the above limitation or exclusion may not apply. This warranty gives the purchaser specific legal rights. The purchaser may have other rights, which may vary from state to state. This warranty is valid in the 48 contiguous states.

WORKING WEIGHT LIMITS
Although your Adjustable Base has been rigorously tested within the recommended limits in this publication, to maintain the highest quality standards, exceeding the weight limits may void your warranty. The weight limit is 750 Ibs. evenly distributed across the Adjustable Base including the combined weight of mattress and users.

TROUBLESHOOTING

IF ONE OR MORE FUNCTIONS ON THE ADJUSTABLE BASE HAVE STOPPED OPERATING

• Check under the adjustable base to verify that the wired connections are secure and that there are no cords or bedding obstructing the movement of the adjustable base.
• Check if the power cord is assembled properly and all the connections are secure.
• Check if the green LED is the AC/DC power adapter is illuminated.

IF THE LIGHTS ON YOUR REMOTE CONTROL NO LONGER ILLUMINATE AND WILL NOT OPERATE YOUR ADJUSTABLE BASE

• Make sure the batteries are installed correctly.
• Install three new AAA batteries in the remote control.

IF THE REMOTE CONTROL BUTTONS ILLUMINATE BUT THE ADJUSTABLE BASE WILL NOT OPERATE

• Unplug the adjustable base for 5 minutes to reset the electronic components.
• Plug the adjustable base into a different electrical outlet, or test the current outlet with another working appliance (a grounded, electrical surge protector is recommended).
• If the steps above do not fix the issue, you can reset your remote frequency by following the REMOTE FREQUENCY RE-PAIRING in the troubleshooting section.

IF YOUR PRESET POSITION IS NOT WORKING PROPERLY

• Reset your remote preset positions by holding down the zero gravity and flat position buttons for 7 seconds; your remote will blink upon successful factory reset.

IF THE HEAD OR FOOT MECHANISMS ELEVATE BUT WILL NOT RETURN TO THE FLAT POSITION

• Check the undercarriage for obstructions. Remove any obstructions away from the head and foot mechanisms and return the adjustable base to its flat position.

REMOTE FREQUENCY RE-PAIRING
The remote is pre-programmed to the adjustable base, however, if the remote is unresponsive, follow these steps:

• Check the batteries; replace them if needed.
• If the remote illuminates: Unplug the power cord from the outlet.
• Wait 5 seconds and plug it back into the outlet.
• Within 10 seconds of plugging the power cord into the outlet: Press the “head up” and “foot down” buttons at the same for 10 seconds, and the adjustable base will be re-paired with the remote.

POWER OUTAGE – EMERGENCY BATTERY STRIP
In case of an electrical outage, the Emergency Battery Strip allows you to operate the adjustable base without power to your home. Only use the Emergency Battery Strip to lift or lower the adjustable base into your desired sleeping position.

• Disconnect the adjustable base(s) from the power outlet.
• Locate the Emergency Battery Strip and install two 9-volt batteries.
• Attach the Emergency Battery Strip to the power cord.
• After the electricity is restored, the Emergency Battery Strip must be removed before plugging the adjustable base back into the power outlet.

WARNING: Using the Emergency Battery Strip while the adjustable base is plugged into a power outlet may cause the electrical components to short out and damage the Master Control Box.

REFERENCE GUIDE

FAQ

WILL THE ADJUSTABLE BASE FIT INSIDE MY CURRENT BED FRAME?
Yes, we designed the adjustable base width and length to be 1/2” shorter than standard bed sizes to ensure the adjustable base fits within most bed frames.

ADJUSTABLE BASE DIMENSIONS

• Twin XL: 37.5”W x 79.5”L x 15”H
• Full: 53.5”W x 73.5”L x 15”H
• Queen: 59.5”W x 79.5”L x 15”H
• Split King: (x2) 37.5”W x 79.5”L x 15”H
• Cal King Split: (x2) 35.5”W x 83.5”L x 15”H

WHE RE CAN I PURCHASE ACCESSORIES?
Call Customer Service for additional parts or accessories such as headboard/footboard brackets, split top adapter, additional remotes, specialty bedding, etc; sold separately.

WHAT SHEET SIZE DO I PURCHASE FOR A SPLIT KING OR CAL KING SPLIT MATTRESS?

• Eastern Split King (EKS): Eastern King Split Sheet Set OR (2) Twin XL Sheets.
• Cal King Split (CKS): Cal King Split Sheet Set.
• SEE DIAGRAM TO THE RIGHT

NEED TO TALK TO OUR COMFORT EXPERTS? CALL 1-877-622-6550 CUSTOMER SERVICE HOURS: MONDAY THRU THROUGHAY FROM 8:00 AM TO 5:00PM PST

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