autoevolution N242466850 Accelerator Pedal Stuck Beneath Floor Liner Installation Guide

autoevolution N242466850 Accelerator Pedal Stuck Beneath Floor Liner

Specifications:

• Make: Buick
• Model: Envision
• Model Year: 2024
• Warranty Information: Included
• Labor Time: 0.1 – 0.2 hours

Product Usage Instructions

Equipment Safety Recall N242466850 – Accelerator Pedal Stuck Beneath Floor Liner

Safety Precautions:
Before proceeding with any repairs, ensure the vehicle is parked in a safe location and the engine is turned off. Use appropriate safety gear such as gloves and eye protection.

Repair Procedure:

1. Identify if your vehicle is listed in the Investigate Vehicle History screen in GM Global Warranty Management system.
2. If your vehicle is listed, follow the labor operation description provided for Dealer Inventory or Customer Owned vehicles.
3. For vehicles listed in IVH, either remove and discard the driver-side all-weather floor liner (Dealer Inventory) or trim the liner for Customer Owned vehicles.
4. Record necessary information for reimbursement if applicable.

Additional Information:

For any queries or assistance regarding this recall, contact your nearest authorized General Motors service center.

Frequently Asked Questions (FAQ):

• Q: What should I do if my vehicle is not listed in the Investigate Vehicle History screen?
  A: If your vehicle is not listed, it is recommended to contact a General Motors service center for further guidance on how to proceed with the required inspection and repair.

• Q: Can I perform the repair myself?
  A: Due to safety and warranty considerations, it is advised to have the repair conducted by authorized service personnel at General Motors service centers.

Release Date : August 2024
Revision: 00

Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle

Dealer Over-The-Counter Part Sales:

Because this equipment recall involves equipment/parts also sold over-the- counter, dealers must search their sales records for over-the-counter sales and provide the customer letter (at the end of this bulletin) to the purchaser.
Various serviced vehicles may have had a suspect part installed. A search of General Motors sales records has identified the following 2 categories of sales

1. Sales records that contain a VIN. These identified VINs will be available on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management (GWM) system. GM will contact these customers.
2. Sales records by VIN and/or customer address. Dealers are to search their part sales records for part number 84734211 to determine the name and address of the purchaser. The dealer is to contact the purchasers to have the recall completed. If the purchaser is a body shop, independent repair shop, etc., dealers are to contact the repair facility and obtain the owner’s name and address and send the owner a copy of the customer letter at the end of the bulletin. The VIN will not appear in IVH. Labor time can be submitted using the Warranty Information section titled, “For VINs Not Listed in IVH”.

The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Note : A revision in the near future will include the customer letter

Make

|

Model

| Model Year|

RPO

|

Description

---|---|---|---|---
From| To
Buick| Envision| 2024| 2024|  |

Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.

Condition| General Motors has decided that a defect which relates to motor vehicle safety may exist in certain driver- side all-weather floor liners when installed in 2024 model year Buick Envision vehicles. These all- weather floor liners can interfere with the accelerator pedal, causing it to become trapped beneath the liner and stuck in a depressed position. If the accelerator becomes stuck in a depressed position beneath the all-weather floor liner, unintended acceleration may occur, increasing the risk of a crash.
---|---
Correction| On Dealer Inventory Vehicles, dealers are to remove and discard the driver-side all weather floor liner. On Customer Owned Vehicles, dealers will inspect and, if the driver-side all-weather floor liner is present, modify the liner in the area of interference with the accelerator pedal. Once the liner has been modified, owners will be reimbursed the original cost of the all-weather floor liner. Owners that do not want a

modified floor liner will have the option to return the liners for reimbursement.

Parts
No parts are required for this repair

Warranty Information

For vehicles that are listed in IVH

Labor Operation| ****

Description

| Labor Time| Trans. Type| Net Item
9107597| Inspect Only – No Further Action Required| 0.1| ZFAT| N/A
9107598| Dealer Inventory Only – Remove and Discard Driver Side All-Weather Floor Liner (Includes Inspection)| 0.2| ZFAT|
9107600| Customer Owned Only – Trim Driver Side All-Weather Floor Liner or Discard and issue reimbursement check (Includes inspection)| 0.2| ZFAT|

Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. The amount identified in Net Item is the $130.00 USD ($166.18 CAD) dealer check issued to a customer. Record the check number in the Invoice Number field. Record the VIN on the check. Submit $20.00 USD ($25.00 CAD) administrative allowance in Net/Admin Allowance.
Important : Vehicles in Dealer inventory will not be eligible for reimbursement.
Because the VIN is not loaded into IVH, the warranty transaction MUST be H-routed for wholesale authorization.
Note : To complete the procedure for VINs not in IVH, the vehicle AND the liner must be brought in for inspection.

Service Procedure
Note : This procedure only applies to the Front Driver Side All Weather Accessory Floor Liner floor covering. Do not remove, modify, destroy, or discard any other type of floor covering.

Inspect for the presence of a Front Driver Side All Weather Accessory Floor Liner.

For vehicles that are NOT listed in IVH

Labor Operation|

Description

| Labor Time| Trans. Type| Net Item
9107601| Inspect Only – No Further Action Required| 0.1| ZREG| N/A
9107602| Customer Owned Only – Trim Driver Side All-Weather Floor Liner or Discard and issue reimbursement check (Includes inspection)| 0.2| ZREG| N/A

• If the vehicle is NOT equipped with a Front Driver Side All Weather Accessory Floor Liner (pictured above), no further action is required.
• If the vehicle is equipped with a Front Driver Side All Weather Accessory Floor Liner (pictured above) AND the vehicle is in dealer inventory, proceed to “Procedure for Dealer Inventory Vehicles” below.
• If the vehicle is equipped with a Front Driver Side All Weather Accessory Floor Liner (pictured above) AND is customer-owned, proceed to “Procedure for Customer Owner Vehicles” below.

Procedure For Customer-Owned Vehicles ONLY:

1. Consult the customer about which one of the two repair options they may receive.
2. Customer Only Option A: Remove the Front Driver Side All Weather Accessory Floor Liner from the vehicle, cut and discard per the steps below. The Customer will receive reimbursement for the Driver Side Liner.
3. Customer Only Option B: Trim the Front Driver Side All Weather Accessory Floor Liner back away from the Accelerator Pedal and Around the Heel Stop on the floorboard. The Customer will receive reimbursement for the Driver Side Liner.

(Customer Only Option A) Remove Front Driver Side All Weather Floor Accessory Floor Liner from Vehicle
Note: Option A will involve destroying the Front Driver Side Accessory All-Weather Floor Liner. The Customer WILL NOT Receive a replacement Floor Liner as part of this Recall.
Note : This procedure only applies to the Front Driver Side All Weather Accessory Floor Liner floor covering. Do not remove, modify, destroy, or discard any other type of floor covering.

1. Remove the Front Driver Side All Weather Accessory Floor Liner.

2. Using aircraft-style tin snips, or equivalent, cut the liner in half, making it unusable.

3. Dispose of the Front Driver Side All Weather Accessory Floor Liner.
   Important: Vehicles in the Dealer Inventory will not be eligible for reimbursement.

4. Issue the customer a reimbursement check in the amount of $130.00 USD ($166.18 CAD). Record the check number in the Invoice Number field and record the VIN on the check.

(Customer Only Option B) Trim Front Driver Side Accessory All-Weather Floor Liner Away From Accelerator Pedal
Important: “ Customer Only OPTION B” IS NOT APPLICABLE FOR VINS IN DEALER INVENTORY. REFER TO ABOVE TO CLOSE OUT VINS IN DEALER INVENTORY.
Note: Option B will involve physically altering the existing Front Driver Side Accessory All-Weather Floor Liner to clear both the Accelerator Pedal AND the Heel Stop on the floorboard. The Customer WILL NOT Receive a replacement Floor Liner as part of this Recall.
Note: This procedure only applies to the Front Driver Side All Weather Accessory Floor Liner floor covering. Do not remove, modify, destroy, or discard any other type of floor covering.

Equipment Safety Recall

N242466850 Accelerator Pedal Stuck Beneath Floor Liner

Important : If making markings on the floor liner is necessary, DO NOT use any permanent marking device that will remain on the floor liner.

1. Using Aircraft style tin snips or another adequate cutting tool, use the graphics above to follow the cutting area. Measure and cut Section “1” to 7.75 In (19.69 Cm) and Section “2” 7.25 inch (18.42 Cm).
2. Reinstall the modified Front Driver Side All Weather Accessory Floor Liner. Ensure the attachment features are engaged and that the floor liner clears the heel stop on the floorboard of the vehicle

Important: If any markings were made to the floor liner, ensure that they are fully removed before returning the vehicle to the customer.

1. Ensure the liner clears the heel stop on the floorboard. Slowly depress the Accelerator Pedal fully to ensure that there is enough clearance between the Accelerator Pedal and the Floor Liner so that the Accelerator Pedal does not catch on the liner.
2. If there is enough clearance between the Accelerator Pedal and the floor liner so that the Accelerator Pedal does not catch on the liner, proceed to step 6.
3. If there IS NOT enough clearance between the Accelerator Pedal and the floor liner so that the Accelerator Pedal does not catch on the liner, refer back to step 3 and trim off the remaining section of the liner until the Accelerator Pedal does not catch on the liner AND that the liner fully clears the heel stop on the floorboard.
4. Issue the customer a reimbursement check in the amount of $130.00 USD ($166.18 CAD). Record the check number in the Invoice Number field and record the VIN on the check.

Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

Dealer Responsibility – All
All new, used, GM Certified Pre-Owned (CPO), courtesy vehicles, dealer shuttle vehicles, CarBravo, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose

• All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
• Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
• Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required corrections according to the instructions contained in this bulletin.
• Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this recall enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open recall and make every reasonable effort to implement the program correction as outlined in this bulletin before releasing the vehicle.

Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.

Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.

Customer Notification
USA & Canada – For dealer-installed accessory sales, General Motors will notify customers of this recall on their vehicle. For dealer over-the-counter sales, GM dealers will notify customers based on dealer sales-record data.
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.

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