AXENT TS026-3 Mint One Intelligent Toilet User Manual

AXENT TS026-3 Mint One Intelligent Toilet

Specifications

• Design Date: 20231229
• Mark Qty: 210 mm MINT ONE
• Type: TS026-3
• Material: 100g
• Size: A4 1 Sheet
• Scale Unit: 12 mm 1
• Title Part No.: 224000168000

Product Usage Instructions

Before You Begin

• CAUTION! Risk of personal injury or product damage. Handle with care. Vitreous china can break or chip if handled carelessly.
• All installation procedures should comply with applicable local plumbing and building codes. Installation by a professional, licensed plumber, or contractor is highly recommended.

Safety

Introduction, Multi-function dial, Remote Control, Maintenance, Troubleshooting, Technical data, Guarantee.

Normal Usage

• The intelligent toilet’s spray arm attachment should only be used for the rear wash and front wash cleaning functions. The product may also be used as a normal toilet seat.
• This product is meant for indoor usage only. Any other usage will not be deemed as normal usage. AXENT undertakes no liability for abnormal usage.
• AXENT is not liable or responsible for damage to other electronics connected to the same power line while the intelligent toilet is in use.

Important Safeguards

• READ ALL INSTRUCTIONS BEFORE USING
• SAVE THESE INSTRUCTIONS
• A copy of the instructions can also be downloaded from https://axentbath.us.

When using electrical products, especially when children are present, basic safety precautions should always be taken, including the following.

• DANGER! To reduce the risk of electrocution:
  • Do not reach for any electrical components of the intelligent seat that have fallen into the water.
  • Unplug the toilet immediately.
  • Unplug the product if not in use for extended periods.
  • Do not use it while wet after bathing.
  • Do not place or store product where it can fall or be pulled into a tub or sink.
  • Do not place or submerge the intelligent toilet or its components into water or other liquids.
• WARNING! To reduce the risk of burns, electrocution, fire, or injury to persons:
  • Children or disabled persons may require supervision during use.
  • Use this product only for its intended use as described in this manual.
  • Do not use attachments not authorized by the manufacturer.
  • Never operate this product if it has a damaged cord or plugs if it is not working properly, or if it has been

FAQ

What should I do if I encounter an issue with the product?

If you encounter any issues with the product, refer to the Troubleshooting section in the user manual. If the issue persists, contact AXENT Switzerland at 1-949-250-4576 for assistance.

Can I use the product for purposes other than those indicated in the manual?

No, the product should only be used for its intended purposes as described in the manual. Any other usage may result in damage and void the warranty.

THANK YOU

• Thank you for selecting an AXENT Switzerland product. To ensure proper installation, please review these instructions carefully before use.
• Carefully unpack and examine the intelligent toilet before installa-tion. For any questions, contact us at 1-949-250-4576. Thank you again for choosing AXENT.

BEFORE YOU BEGIN

• CAUTION! Risk of personal injury or product damage
• Handle with care. Vitreous china can break or chip if handled carelessly.
• All installation procedures should comply with applicable local plumbing and building codes.
• INSTALLATION BY A PROFESSIONAL, LICENSED PLUMBER OR CONTRACTOR IS HIGHLY RECOMMENDED.

SAFETY

SAFETY SYMBOLS

• The following symbols in the manual will highlight hazardous situations and their severities.
• DANGER! High Risk, Lethal Hazards, Severe Injuries
• WARNING! Medium Risk, Severe Injuries
• CAUTION! Low Risk, Minor Injuries
• NOTE! Damage to Property

NORMAL USAGE

• The intelligent toilet’s spray arm attachment should only be used for the rear wash and front wash cleaning functions. The product may also be used as a normal toilet seat. This product is meant for indoor usage only.
• Any other usage will not be deemed as normal usage. AXENT undertakes no liability for abnormal usage.
• AXENT is not liable or responsible for damage to other electronics connected to the same power line while the intelligent toilet is in use.

IMPORTANT SAFEGUARDS

• READ ALL INSTRUCTIONS BEFORE USING SAVE THESE INSTRUCTIONS
• A copy of the instructions can also be downloaded from https://axentbath.us.
• When using electrical products, especially when children are present, basic safety precautions should always be taken, including the following:
• DANGER! To reduce the risk of electrocution
• Do not reach for any electrical components of the intelligent seat that have fallen into the water.
• Unplug the toilet immediately.
• Unplug the product if not in use for extended periods.
• Do not use it while wet after bathing.
• Do not place or store product where it can fall or be pulled into a tub or sink.
• Do not place or submerge the intelligent toilet or its components into water or other liquids.
• WARNING! To reduce the risk of burns, electrocution, fire, or injury to persons.
• Children or disabled persons may require supervision during use.
• Use this product only for its intended use as described in this manual.
• Do not use attachments not authorized by the manufacturer.
• Never operate this product if it has a damaged cord or plug if it is not working properly, if it has been dropped or damaged, or dropped into water. Return the product to a service center for examination and repair.
• Keep the cord away from heated surfaces.
• Do not block the air vents on this product.
• Do not place the toilet on or by objects such as long window curtains that could obstruct the air vents during normal usage. Keep air vents free of lint, hair, and other debris.
• Never use it while sleepy or drowsy.
• Never drop or insert any object into any openings or hoses.
• Do not use outdoors or operate where aerosol (spray) products are being used or where oxygen is being administered.
• Connect this product to a properly grounded outlet only. See Section « Grounding instructions » on the next page.
• Unplug this product before filling the water. Fill (reservoir) with water only unless otherwise specified by the manufacturer. Do not overfill.

SAFETY INSTRUCTIONS

• Carefully read and observe the following safety instructions!

Information for the user

• Children or persons with limited physical/mental capabilities may require supervision or proper instructions/ guidance before or during use.
• Ensure that children cannot play with intelligent toilets.
• Avoiding malfunctions and damage to the product as a result of improper use.
• If an intelligent toilet is moved from a cold location to a warm location, condensation may form. Leave the unit switched off for a few hours.
• Do not install the intelligent toilet in rooms with less than 4 °C ( 39 °F ).
• Do not place open flames, candles, cigarettes, or similar objects on or by the toilet.
• Do not reuse old hoses or water lines. Please use new water lines when installing.
• Do not install the intelligent toilet next to items that could expose the toilet to much water.
• Do not climb on or stand on the product.
• Do not place any heavy objects on the lid.
• Do not open or close the lid or seat with force.
• Do not deliberately soil, spray, or block the spray arm.

Repairs should only be carried out by a person with the necessary expertise

• Do not carry out modifications, tamper with, install additional equipment, or attempt to repair the intelligent toilet.
• Improperly performed repairs can lead to accidents, injuries, or damage to the product.

Only use the device when it is fully functional

• Make sure the power cable is not damaged before use. Do not allow the power cable to be severely pinched, bent, or kinked.
• Keep the power cable away from hot surfaces and sharp edges.
• Do not handle the power cord or plug with wet hands.
• Do not use the product if it is not working properly. In case of malfunction, disconnect the power immediately. Close the water cut-off valve to interrupt the water supply. Contact your installer.

Information on the use of batteries

• Keep batteries out of the reach of small children. Batteries can be life-threatening if swallowed. If a battery has been swallowed, seek medical assistance immediately.
• Do not attempt to recharge non-chargeable batteries for use with the unit.
• Always remove empty batteries from the remote control immediately. They may leak and cause damage.
• Do not insert new and old batteries together in the remote control.
• Clean the battery and contacts before inserting the battery. Make sure the batteries are oriented properly.
• Remove the batteries if the remote control will not be used for an extended time.
• Do not expose the batteries to hot surfaces or direct sunlight to reduce the risk of battery leakage.
• If battery acid has leaked, avoid contact with skin, eyes, and mucous membranes. In case of contact with the acid, flush the affected areas with large amounts of clean water and seek medical assistance immediately.

GROUNDING INSTRUCTIONS

• This product must be grounded when plugged in. The power cord on this product has a grounding plug and must be plugged into an outlet with a properly grounded grounding plug.
• DANGER! Improper use of grounding plugs can result in a risk of electric shock.
• For safety, the intelligent toilet should be plugged into a standard 3-prong GFCI outlet.
• If repair or replacement of the power cord or plug is necessary, do not connect the grounding wire to either flat blade terminal.
• This product is not to be used with extension cords.
• This product is factory-equipped with a specific electric cord and plug to permit proper connection. No adapters should be used with this product. Do not modify the power cord on the toilet. If the power cord will not fit the outlet, have the proper outlet installed by a qualified electrician. If the product must be reconnected for use on a different type of electric circuit, the reconnection should be made by qualified service personnel.
• Please unplug the unit immediately and contact for service if the cord becomes damaged. Do not use a bidet seat with a damaged cord.
• NOTE! Actual installation may differ slightly from the diagram.

FCC INSTRUCTIONS

Please note that changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, under part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used under the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

RF exposure statement: This equipment complies with radio frequency exposure limits set forth by the FCC for an uncontrolled environment. This intelligent toilet [TS026-3 ] should be installed and operated with a minimum distance of 0.02 m between the device and the user or bystanders. This device must not be co-located or operating in conjunction with any other antenna or transmitter.

INTRODUCTION

OVERVIEW

[TS026-3]

MAIN

MULTI-FUNCTION DIAL

REMOTE CONTROL

When receiving a remote control command, the main unit makes the following sound:

• One short « beep » effective command
• Two short « beep » ineffective command
• One long « beep » exceeds the range of the remote control
• A low battery will affect the use of the remote control, please replace batteries in time.

MAINTENANCE

SPRAY ARM CLEANING

• When the unit is not in use, Press « Rear Wash » on the multifunction dial to extend the spray arm for cleaning.
• Clean the spray arm with a fabric or a soft bristle brush.
• Press « Stop » to retract the spray arm.
• If no other functions are used, the spray arm will automatically retract after 3 minutes.

FILTER CLEANING

• The filter screen will need to be cleaned frequently. If the unit does not fill up properly, starts to lose pressure, or has no function normally, please clean the filter first.
• DO NOT use the product without the filter. Otherwise, the product may not be warranted.
• The water inlet valve must be shut off during the entire filter cleaning process.
• The filter may be reinserted in reverse after cleaning.

SUITABLE CLEANING DETERGENTS

• Mild bathroom or all-purpose cleaner
• Mild detergents
• Normal toilet brushes
• Soft sponges
• Microfiber cloth

CLEANING INSTRUCTIONS FOR SEAT, LID, AND BACK COVER

• Use a mild soap solution to clean the seat. Please take care that the seat and hinges are not left damp. Dry off any residual water or cleaning agent with a soft cloth.
• Ensure that the seat and seat hinges do not come in contact with abrasive, corrosive, or chlorine-based cleaners, as these may cause damage or lead to flash rust.
• When cleaning the bowl, make sure that the seat and cover are kept in an upright position until all cleaning agents have been flushed away.
• DISCONNECT THE MAIN PLUG BEFORE YOU START WITH CLEANING THE PRODUCT.
• Do NOT use any scouring equipment or tools (ex: scouring pad) or any aggressive cleaning agents for cleaning.

CLEANING CERAMIC APPLIANCES

• Do not use harsh or abrasive cleaning substances such as abrasive cleansers, scouring powder or drain cleaner on your ceramic surfaces. Also avoid using steam cleaners and hard, abrasive sponges.
• Please do not pour or dispose of hair coloring products into the toilet as this can reduce the effectiveness of the AXENT Easy Clean coating.
• By following these maintenance guidelines, AXENT Easy Clean should remain effective for many years. AXENT highly recommends the use of acidic cleaners with a pH value between 1 and 4.
• Cleaners with a pH value in the neutral range (5 to 8) are not always suitable. We strongly advise against using either weak or strong alkaline cleaners, i.e. substances with pH values from 9 to 12.

WINTERIZATION

• Please ensure water temperatures will not drop below 4 °C (39 °F). Frost or frozen water will damage the system and may lead to leakage.
• If the water or ambient temperature drops below 4 °C (39 °F), please discontinue the use of the product.
• Disconnect the electrical power.
• Shut off the water inlet valve.
• Disconnect the water inlet hose from the filter to drain out the water inside of the line.
• Press the Manual Flush Button.
• FAILURE TO DRAIN SYSTEM MAY RESULT IN DAMAGE TO SYSTEM AND LEAKAGE OR FLOODING.
• If the intelligent toilet is moved from a cold location to a warm location, condensation may form. Leave the unit switched off for a few hours before use.

DURING VACATION

• If this product will not be in use for an extended time, please perform the following in this order.
• Disconnect the electrical power.
• Shut off the water inlet valve.
• Disconnect the water inlet hose from the filter to drain out the water inside of the line.
• Close the lid, then use a flat-head screwdriver to pry open the intelligent cover from the gap in the back cover and then lift it out upwards, as shown in picture 1.
• Use a screwdriver to turn the switch clockwise, which is located on the underside of the intelligent cover shown in picture 2, to drain the water.
• Once all the water has completely drained out, remember to turn the switch back as shown in picture 3 to prevent water leakage during use.
• The horizontal oscillation of the intelligent cover facilitates more efficient drainage of excess water.

REPLACE BATTERIES

TROUBLESHOOTING

• IN CASE OF THE FOLLOWING PHENOMENA, PLEASE CUT OFF THE POWER AND SHUT OFF THE WATER INLET VALVE IMMEDIATELY.
• Water leakage.
• Hearing continuous « beep ».

PREPARE FOR CHECK

• Check the Power Supply
  • If the power supply could work normally
• Check Water Supply
  • If the water supply could work normally
  • If the water inlet valve is shut off

FREQUENTLY ASKED QUESTIONS

In case of minor malfunctions, please refer to the following solutions. If the below solutions do not resolve the issue, please contact customer support for further examination and repair.

Malfunction Cause Solution

MAIN

No function| Product in Stand-by mode| Press and hold « Front Wash » on the multifunction dial for more than 3 seconds to deactivate standby mode.
REMOTE CONTROL

Does not work| Battery is low| Replace batteries.
Wrong oriented| Reinstall batteries with the correct orientation.
The remote control works but does not control the toilet| Existing distractions| Remove distractions.
Out of range| Please use the remote control within the inductive distance.
MASSAGE

Does not work| Can only be activated during the wash cycle| Restart massage during Front or Rear wash.
AUTO OPEN

Auto Open does not work| Auto open off| Set auto open as Lid or Seat.
Lid is opening| Auto-opening only works when the lid is closed.
The last user has left the unit for less than 10 seconds.| Please try again after staying away for at least 10 seconds.
Seat does not open automatically| Auto open set as Lid| Set Auto Open as Seat.
DRY

The dryer does not work| The seat does not sense the person| Reconfirm seat position.
Low air temperature| Air temperature set too low| Increase air temperature.
No air temperature| Air temperature set off| Increase air temperature.
REAR WASH AND FRONT WASH

The spray arm extends too slowly| It will take 5 seconds to move out.| Please be patient.
Low water pressure| Filter is blocked| Clean filter.
Connection loose| Check the connection between the hose and the main, and tighten it.
Low water temperature| The water temperature set too low| Increase water temperature.
The water stops suddenly and the spray arm retracts back| Leaving the seat During the Rear or Front wash| Seated and restarted the washing.
If not stopped manually Wash will stop automatically after 3 minutes.| It is normal.
Heating error| Perform a reset by pressing the button located in the top left corner behind the intelligent cover.
Spray arm extend without water spraying out| The seat does not sense the person| Reconfirm seat position.
NIGHT LIGHT

Does not work| Night light in OFF mode| Switch the night light setting to ON mode.
The night light always on| Night light in ON mode and the ambient light is too dim| Switch the night light OFF mode.
Light sensor blocked by an object| Remove distractions.
AUTO FLUSH

Does not work| Being seated for less than 15 seconds| the function will be activated after being seated for more than 15 seconds
SEAT HEATER

Low seat temperature| Seat temperature set too low| Increase seat temperature.
Low seat temperature when initially seated| ECO mode is on| Please turn off ECO.
Seat temperature is reduced automatically| Seat Low TEMP Protection will be activated automatically after being Seated for a while| It is normal. Please adjust the Seat temperature or reseat to disable Seat Low TEMP Protection. Seat Low TEMP Protection will be activated again after 5 minutes.
High seat temperature| Seat temperature set too high| Reduce seat temperature.
Seat heater does not work| Seat temperature set too low| Increase seat temperature.
Heating error| Disconnect the main plug and contact customer service.
DEODORIZE

Deodorizer does not work| Deodorize off| Please activate the Deodorize function.
The seat does not sense the person| Reconfirm seat position.
During the Rear or Front wash| It is normal. Deodorize is disabled During Rear or Front wash.
Deodorizer still runs after leaving a seat| The deodorizer continues to run for a while after leaving the seat to increase its effectiveness| This is normal.
SELF-CLEANING

The spray arm retracts automatically during the Descale process| The wand will automatically retract after 3 minutes of inactivity| Restart Self-cleaning again.
WARNING

Continuous « beep »| Water temperature exceeds the normal range| Disconnect the main plug and contact customer service.

TECHNICAL DATA

• Nominal voltage 120 V~, 60 Hz
• Power consumption 930W
• Protection degree I PX4
• Water Volume 1.0 gpf/3.8 lpf
• Cable length 1.0 m ( 393/8 in)
• Minimum and Maximum pressure (bidet portion only) 0.1 – 0.75 MPa ( 15- 108 psi )
• Operating pressure (toilet) Refer to cistern specifications
• Ambient temperature range 4 – 40 °C ( +39 to +104 °F )
• Water temperature range 4 – 35 °C ( +39 to +95 °F )
• Product dimension ( L × B × H ) 683 × 385 × 492 mm ( 289/10 × 151/5 × 191/3 )
• Maximum load (Seat and lid ) 150kg ( 330lbs )
• Max. flow rate rear wash 550m L/min
• Max. flow rate front wash 550m L/min
• Spray arm position 5 levels
• Water temperature Ambient Temp, 35 – 39 °C 4 levels
• Air dryer temperature Ambient Temp , 38 – 46 °C 4 levels
• Seat temperature Ambient Temp, 32 – 37 °C 4 levels

TECHNICAL SUPPORT

• For any questions or any assistance with this product, please contact your dealer or call us at 1-949-250-4576
• support@axentproducts.com
• www.axentbath.us

LEGAL DIRECTIONS

• This manual contains important information on the intended use, correct operation, and proper maintenance of the equipment.
• Knowledge of and compliance with the instructions of this manual are provided for both the safe use of the equipment and for the safety of its operation and maintenance. In this manual, not all kinds of applications and improper manipulations are considered. In addition, attention is drawn to the following: The content of these instructions is neither part of any previous or existing agreement, commitment, or legal relationship, nor does it change from an existing agreement, commitment, or legal relationship. Any commitment by AXENT results from the respective warranty. These include the complete and authoritative warranty obligation AXENT.
• The statements in this manual do not constitute an extension or a restriction of the claims under the warranty provisions. This manual is protected by copyright.
• Copies and/or translations into other languages may be made only with prior written approval of AXENT.

GUARANTEE

AXENT LIMITED WARRANTY

A three-year limited warranty applies to all AXENT products purchased on or after May 1, 2019. All products purchased on or before April 30, 2019, OR purchased for use in a commercial or hospitality setting on any date are backed by AXENT’s one-year limited warranty. All spare parts purchased for use with Axent products are covered by a six (6) month limited warranty unless otherwise stated on the product.

1. AXENT warrants that its products are free from defects caused by defective material and faulty workmanship for three years from the date of purchase by the original purchaser. The limited warranty is to the original purchaser only. The limited warranty is not transferable to any third party. Proof of purchase showing both original ownership and purchase date is required for any warranty claim. The limited warranty applies to all products sold by authorized dealers in the United States and Canada and used within the United States and Canada. This warranty is limited to parts only and AXENT is not responsible for any installation labor charges, removal charges, installation, or other incidental or consequential costs.
2. AXENT’s sole and maximum liability for breach of its warranties herein is limited to the obligation, at AXENT’s sole discretion to repair, replace, or make appropriate adjustments to bring the product back to normal operating function. AXENT reserves the right to inspect the product and verification of normal residential usage conditions during the warranty period before warranty claims are handled. In no event shall AXENT or Seller be liable to Buyer for consequential, incidental, economic, or special damages stemming from any breach of express or implied warranty.
3. Purchaser shall comply with the following procedures in connection with the warranty claim:
   • AXENT is notified in writing by Purchaser within thirty (30) days after discovery of defects;
   • Purchaser obtains a Return Authorization from AXENT before returning any defective product to AXENT;
   • The defective products are returned to AXENT, all shipping charges prepaid by Purchaser(provided however, that if upon examination by AXENT, it determines that the products are entitled to warranty, then AXENT shall be responsible for shipping charge to and from AXENT ’s facility).
   • The defective products are received by AXENT for adjustment no later than fifteen (15) days following the last day of the warranty period; and
   • AXENT’s examination of such goods shall disclose that such defects or failures have not been caused by misuse, abuse, neglect, improper installation or application, repair, alteration, damage by rain, fire, or casualty, or by accident or negligence in use, storage, transportation or handling.
4. This warranty does not apply to the following items:
   • Damage or loss sustained in a fire, earthquake, storm, or any natural disaster, etc.…
   • Damage or loss resulting from any unreasonable use, misuse, abuse, negligence or improper care, improper cleaning, or maintenance of the product.
   • Damage or loss as a resulting of the use of in-tank toilet cleaners.
   • Damage or loss resulting from any sediments or foreign matter contained in the water system.
   • Damage or loss from improper installation, harsh environment, improper removal, and water pressure above 80PSI.
   • Damage or loss resulting from electrical surges, lightning strikes, or other acts that are not considered normal or the fault of AXENT.
   • Damage or loss resulting from normal wear and tear, such as gloss reduction or dulling, scratching, or fading over time due to normal use, cleaning practices, water or atmospheric conditions including but not limited to bleach, alkali, acid cleaners, dry powdered cleaners or any other abrasive cleaning agents or abrasive cleaning tools or aids.
   • The use of any product in a manner outside of the product instructions/owner’s manuals.
   • AXENT shall not be liable for any failure caused by chloramines in the public treated waters or cleaners containing chlorine (calcium hypochlorite). Please note that the use of high-concentrate chlorine or chlorine-related products can damage fittings.
   • This damage can cause leakage resulting in property damage.
5. AXENT’S OBLIGATION TO HONOR THESE WARRANTIES IS CONTINGENT UPON AXENT’S RECEIPT OF PAYMENT IN FULL FOR THE GOODS ENTITLED TO THIS WARRANTY. AXENT DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SELLER HAS NOT AUTHORIZED ANYONE TO MAKE ANY REPRESENTATION OR WARRANTY OTHER THAN AS PROVIDED ABOVE. THE FOREGOING STATES THE ENTIRE WARRANTY LIABILITY OF SELLER.
   • To obtain warranty service, contact AXENT’s service team through your dealer or plumbing contractor, or via the points of contact below:
   • Mailing Address: Attn. Customer Service Department 3 Musick, Irvine, CA 92618
   • E-mail: Support@axentproducts.com
   • Phone: 1-949-250-4576

References

• AXENT | Luxury Bathroom Products

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