nbn CM8200 Hybrid Fibre Coaxial User Guide

nbn CM8200 Hybrid Fibre Coaxial

To watch the setup video, visit nbn.com.au/HFC

Important : before you start, complete this checklist

• You’ve confirmed with your equipment providers that any services you rely on, such as security, medical and fire alarms, will work on your nbn powered plan.
• You’re aware that the nbn connection box needs to be placed out of direct sunlight and in a cool, dry, ventilated area.
• You understand that your existing services, including any medical alarms (depending on the type you have), may not work while you complete this installation. You have a charged mobile phone on hand in case of an emergency.
• You’re aware that your nbn supplied equipment is the property of nbn and should not be removed from the premises in which it is installed.

When you’re finished, your setup will look like this

• A Fixed white cable
• B nbn connection box power adaptor
• C Wi-Fi modem power cord
• D Ethernet cable

What you’ll need for your setup

Connect the fixed white cable to your wall outlet

Which wall outlet do I use?
You’ll know you’re using the correct outlet if all four lights on the front of the nbn connection box turn solid green during Step 4.

Connect the fixed white cable to the nbn connection box

Plug the nbn connection box into a power outlet using the power adaptor that came with it

Switch on the power outlet to activate the nbn connection box and wait for all four lights to turn solid green

No solid green lights?
Check all your cables are securely connected or refer to page 7 for help.

Connect your Wi-Fi modem
(supplied by you or your provider)

Which Wi-Fi modem port do I use?
It should be labelled ‘WAN’, ‘nbn’ or ‘Internet’. If you’re having trouble, check your Wi-Fi modem instruction manual or contact your phone and internet provider for help.

Your setup is complete!
You can connect your other devices.

What do the lights on the nbn connection box mean?
Your nbn connection box has four indicator lights on the front panel. During the setup sequence, these lights will flash. Once they become solid green, your service is ready.

• Power – Indicates that power is available to the nbn connection box.
• Downstream – Indicates that you’re able to receive incoming data.
• Upstream – Indicates that you’re able to send outgoing data.
• Online – Indicates an active nbn network connection.

System updates
The nbn connection box may occasionally update itself, during which the Downstream/Upstream lights will flash. Allow up to 10 minutes for the update to finish. Existing services, including some types of medical alarms, may briefly stop working during these periodic network/firmware updates. Please keep a charged mobile phone on hand in case of an emergency.

Connection not working

Try this checklist:

Need help?
Contact your phone and internet provider.

Common questions

• Who do I contact if I need help?
  If you have any questions or want to report a fault, please call your phone and internet provider in the first instance, or visit nbn.com.au

• What will happen to my services in a power blackout?
  Equipment connected over the nbn network will not work during a power blackout. Consider having an alternative form of communication handy (such as a charged mobile phone). If you have safety-critical equipment (e.g. a medical alarm, monitored fire alarm or lift emergency phone), speak to your equipment provider about alternative solutions.*

• Will my medical, security or fire alarm work over the nbn network?
  You will need to call your equipment provider/manufacturer to check that your equipment will work over the nbn network, or whether you’ll need to find an alternative solution. You should also register your safety-critical equipment with nbn by calling 1800 227 300 or visiting nbn.com.au/compatibility

• What happens to my nbn connection box and other equipment if I move?
  Your nbn supplied equipment is the property of nbn and should not be removed from the premises in which it was installed. Contact your phone and internet provider for advice on connecting services at your new premises.

• Do I need to get a separate supplier for internal wiring or cabling?
  Beyond your nbn connection box, your nbn approved technician won’t carry out any internal wiring or permanent cabling through your wall, floor or ceiling cavities. This must be done by a registered cabler. Your phone and internet provider may be able to recommend a registered cabler in your area, or you can search for ‘telephones & systems – installation & maintenance’.

• Can I connect my phone to a modem provided by my phone company?
  Yes. Ask your phone provider how your phone can connect to a modem that is not an nbn connection box.

• Do I need to install any cables and outlets?
  If you are switching from an existing broadband service, you are unlikely to need any additional cabling. However, you may find you prefer to have wired connections for things like your smart TV or desktop computer. If so, you can arrange for a registered cabler to install additional network points (charges may apply).

• Where can I safely keep my nbn connection box?
  Keep your nbn connection box out of direct sunlight, in a cool, dry, ventilated area. Avoid damp areas, such as a kitchen, laundry or beneath a window. Do not cover your nbn connection box or bend and tamper with the cables.

• I have moved to a different premises that has an nbn connection box, how do I get it working?
  Contact your phone and internet provider to arrange for a new service to be activated on the nbn network.

• Can I plug my nbn connection box into a power board?
  It is preferable that your nbn connection box is connected to a fixed power point. However, if this is not possible, it can be plugged into a double adaptor, extension cord or power board, as long as they are safe.

• Will my medical alarm be affected during the installation?
  Your existing services may not work while you complete this installation, and this may also affect your medical alarm depending on the type of alarm you have. Please keep a charged mobile phone on hand in case of emergency. After completing the installation, check to make sure all of your existing services are still working and, if not, contact your phone and internet provider immediately for advice.

• What if I accidentally damage my nbn supplied equipment?
  Please contact your phone and internet provider to have it repaired (charges may apply).

• Why is there a lock on the fixed white cable attached to the nbn connection box and wall outlet?
  The nbn connection box is the property of nbn. It should not be moved from its location at the time of installation without permission from nbn and support of an nbn technician.

• What if I need to temporarily disable the lock on the cable to remove my nbn connection box, e.g. when painting or decorating the room.
  It is preferable that you do not try to remove the fixed white cable from the device to minimise risk of damaging your nbn supplied equipment. However, if you must temporarily do so, the lock connectors can be removed from the port with any small object that will fit into the hole in the connector.

*The rollout of the nbn network will involve new technologies, and some existing devices, including many medical alarms, may not be compatible with these at all times. You should contact your equipment provider to find out if your alarm or other equipment will work when connected to the nbn network and what alternative solutions are available. For more information, visit nbn.com.au/compatibility

To watch the setup video, visit nbn.com.au/HFC

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>