teros 2406 e-Bike Technician Instructions
- June 27, 2024
- teros
Table of Contents
teros 2406 e-Bike Technician
Specifications
- Company: Teros
- Address: 117 Elizabeth St, Hobart Tas 7000
- Email: [email protected]
- Phone: 03 6292 0555
- Position: e-Bike Service Technician
- Work Schedule: Two to four days per week, casual or part-time
Product Usage Instructions
Responsibilities
- Diagnose and repair electrical and mechanical e-bike components.
- Provide excellent customer service and communication.
- Work independently and as part of a team.
- Commit to further eBike education and training.
- Available to work from October to January each year.
Frequently Asked Questions (FAQ)
Q: Is prior experience required to apply for the e-Bike Service Technician
position?
A: Yes, at least one year of relevant work experience including diagnosis and
repair of e-bike components is required.
e-Bike Service Technician – Job Description
Teros aims to make a positive impact on our planet while delivering
exceptional customer experience. The e-Bike Service Technician will help our
mission to help people live a greener and healthier life by encouraging the
use of electric bicycles as a more sustainable transport alternative.
This position is two to four days per week and can be on a casual or on-going
part-time basis.
Responsibilities
- Provide excellent customer service by communicating clearly and regularly with customers particularly to resolve issues and complaints in a professional and timely manner.
- Assemble, test and adjust electrical and mechanical e-bike components on new e-bikes to high standards.
- Perform diagnostic testing, troubleshooting, repair and upgrades on customer e-bikes including its electrical systems.
- Perform quality control checks on serviced e-bikes prior to customer pickup.
- Use Teros sales and service software to maintain accurate repair and maintenance records, create and process job invoices and update customers on job progress.
- Maintain a clean and organised workshop well stocked with tools, consumables and parts. Assist the e-bike Specialist to source quality e-bike components and accessories with the lowest environmental footprint.
- Follow Teros policies and procedures including rostering and leave procedures.
- Ensure all work complies with safety regulations, and industry standards.
- Accurately and quickly receive and price new stock and either store or display them.
- Report discrepancies and issues to store manager.
- Develop and maintain positive relationships with suppliers, customers and colleagues. Participate in ongoing training and stay up-to-date on e-bike technology and industry trends
Requirements
Our ideal candidate would have:
- A passion for cycling and greener lifestyles.
- At least one year relevant work experience including diagnosis and repair of electrical and mechanical e-bike components.
- Strong problem-solving and analytical skills.
- Commitment to excellent customer service and communication.
- Ability to work independently and as part of a team.
- A proactive commitment to further eBike education and training.
- A desire for long-term retail work and ability to work from October to January each year.
Working Conditions
The role involves working in an eBike service centre. Physical activity is required, including lifting and manoeuvring bikes and equipment. The job may also require standing for extended periods.
Teros Australia Pty Ltd ACN 600 521 604