Razer Kiyo Manual and FAQ

Razer Kiyo Support

Razer Kiyo Firmware Updater | RZ19-02320

Applicable Models

• RZ19-02320

Firmware Updater V01.01.023

• http://rzr.to/U6ieY  | July 12, 2018
• Fix audio stuttering while the video is encoded in H.264 or MJPEG.

Step-by-step Process

1. If you have not already done so, download the latest firmware version by following the link found above.
2. Connect the Razer Kiyo to your PC
3. Launch the downloaded file and left-click the “Update” button

NOTE: If you see the message shown below, your Razer Kiyo is running the same or better version and does not need this update.

4. Wait for the firmware updater to complete the update process

5. Once completed, unplug and then re-connect the Razer Kiyo to your PC to continue

6. You should see a confirmation message once the firmware update has been successfully applied.

Attachments

• File Type exeKiyo_FirmwareUpdater_v01.01.022 (2).exe (3.46 MB)
• File Type exeKiyo_FirmwareUpdater_v01.01.023 (4).exe (3.46 MB)

Common Questions

At a Glance: Razer Kiyo

Designed and tested by top streamers, the Razer Kiyo | RZ19-02320 is a desktop streaming camera with a powerful, multi-step ring light that you can dim or brighten on command, and the ability to stream at 60 fps for full gaming fidelity. It’s the perfect camera for professional streaming.

Device Layout

Full Technical Specifications

Camera|

• Connection type: USB2.0
• Image resolution: 4 Megapixels
• Video Resolution: 1080p @ 30FPS / 720p @ 60FPS / 480p @ 30FPS / 360p @ 30FPS
• Video encoding: YUY2/MJPEG or H.264
• Still Image Resolution: 2688×1520
• Image Quality Settings Customization: Yes
• Diagonal Field of View (FOV): 81.6 °
• Focus Type: Auto
• Mounting Options: L-shape joint and Tripod (Not included)
• Cable Length: 1.5 meters braided cable

---|---
Ring light|

• Illumination: 12 white LEDs
• Color Temperature: 5600K “daylight”
• LED Diffuser: Milky White
• Buttons: 12 step ring dial
• Brightness: 10 Lux @ 1m

Microphone|

• Audio Codec: 16bit 48KHz
• Polar patterns: Omnidirectional
• Sensitivity: -38dB

Diameter| 68.7 mm / 2.70 in
Height| 50 mm / 1.96
Weight| 170 g / 0.374 lbs

What programs can I use to broadcast gameplay using my Razer Kiyo?

We recommend using Open Broadcaster Software (OBS) or XSplit.

Why does my Razer Kiyo not work on Windows 8.1?

We are currently working to resolve an issue with regards to the Razer Kiyo and native windows software on Windows. The inability to work on Windows 8.1 is due to a USB Video Class (UVC) compatibility issue with this specific version of Windows 8. However, you should be able to use your Razer Kiyo with external software like OBS and XSplit.

How do I properly mount the Razer Kiyo on a tripod?

Set up the Razer Kiyo accordingly to the image below. Ensure that the word “RAZER” on the K is upright when pointing at the object that you want to capture. The KIYO cable to the USB port should go from behind the KIYO and not from the front of the camera.

What are the available sample rate and bit depth for the Razer Kiyo built-

in microphone?

The Razer Kiyo built-in microphone supports sample rate and bit depth of 2 channel, 16 bit, 48000 Hz only.

One of the features of my Razer Product does not work.

If you are unable to find an FAQ article that helps resolve the issue, contact our Customer Support. User guides and product manuals are also available on the Support page.

How To

How to manually set the focus on the Razer Kiyo?

The Razer Kiyo has a variable focus so that it can be used at a range of distances. If you would like to set the focus to one position, open the camera controls in your streaming software (e.g.,OBS, Xsplit, etc.). Navigate to the advanced settings and untick the box under “auto” to disable autofocus. From there, adjust the slider to your desired focus distance.

How to change the recording resolution on the Razer Kiyo?

The recording resolution can be change in your streaming application. We recommend using Open Broadcaster Software (OBS) or XSplit.

Troubleshooting

Why is the Razer Kiyo’s camera preview disabled in Synapse 3?

The camera preview in Synapse 3 will be disabled if there is another application using the camera or if it is disabled from Synapse 3 itself. You can enable the camera preview by clicking “Enable Preview” in Synapse 3 and making sure that no other applications using the camera.

Why is there flickering or banding on the video feed when I use the Razer

Kiyo?

This might be due to lighting inconsistencies in your room. To resolve this, open the video control panel of your video capture software and change the frequency response rate to either 50Hz or 60Hz, depending on your region.

When I add the Razer Kiyo to my scene, I am unable to see any video. How

do I fix this?

If you do not see any video when adding your Razer Kiyo to your scene, open the properties tab of the Razer Kiyo and set the video feed to a resolution and frame rate that is supported by the camera.

My face reflects a lot of light whenever I use the ring light on the Razer

Kiyo. How do how can I fix this?

If your face is reflecting an excessive amount of light, try adjusting or reducing the amount of light by turning the ring light anti-clockwise.

I am unable to turn on the ring light when the camera is plugged into my

computer.

Ensure that the camera is in use before you activate the ring light. To do so, add it as a source in OBS or Xsplit. When the video is visible in the preview, the ring light should turn on automatically.

The white walls in my room don’t look white in the preview.

By default, auto white balance should be activated so images are true-to-life. However, if you have multiple types of lighting in a room such as tungsten or fluorescent, you may have to manually adjust the white balance in the camera control section in OBS or Xsplit.

The focus moves around a lot. How do I fix this?

The Razer Kiyo has a variable focus so that it can be used at a range of distances. If you would like to set the focus to one position, open the camera controls in OBS or Xsplit, navigate to the control tab and untick the focus box. From there, adjust the slider to your desired focus.

Razer Kiyo has output size missing from the dropdown selection list in

XSplit Broadcaster after switching to Kiyo from another camera. How do I fix this?

You may try the below workaround steps:

1. Ensure Razer Kiyo is selected as the active video capturing device
2. Right-click on it and navigate to “Device Configuration.”
3. Set Colour Space/Compression as MJPG/H.264

Downloads

Razer Kiyo Master Guide (English) – Download

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>