Optoma Warranty and Return Policy

Warranty and Return Policy

Optoma Projector Limited Warranty Details

This Limited Warranty is extended by Optoma Technology, Inc. to the original purchaser of the “Product” and is not transferable. If the product becomes defective during its warranty period, Optoma will, at its option, repair or replace the Product with new, reconditioned, or re-manufactured components or parts.

Limited Warranty
This Limited Warranty is extended by Optoma Technology, Inc. to the original purchaser of the “Product” and is not transferable. If the product becomes defective during its warranty period, Optoma will, at its option, repair or replace the Product with new, reconditioned, or re-manufactured components or parts.

If the Product purchased is a refurbished unit, the warranty period will depend on the terms for that particular unit which are described in the refurbished unit’s warranty card. The period may vary anywhere from “Sales as is” to “90 Days Limited Warranty”.

Warranty period
The warranty period starts at the time of the Product’s original purchase by the first end-user. Purchaser must retain the original purchase invoice or other certificates to prove the date of purchase. If purchaser fails to provide the invoice or there is no purchase date on the invoice, the warranty period shall be calculated according to Optoma’s policy. The Product may consist of several different parts and different parts may be covered by different warranty periods  (hereinafter “Warranty Period”). The different Warranty Periods are:

1. For consumable, standard, high-pressure gas discharge type lamps (henceforth “Lamp”) fitted to a Product at the time of sale, the Lamp warranty periods are as the table below:

Projectors sold with the warranty period below| Warranty period for a Lamp fitted to a projector at time of the projector sale
---|---
One (1) year| Ninety (90) days or five hundred (500) hours, whichever is sooner
Two (2) years| One (1) year or five hundred (500) hours, whichever is sooner
Three (3) years| One (1) year or five hundred (500) hours, whichever is sooner

1. Specific Products may vary by model and country and may be different than that stated above. Refer to your local Optoma website for details.
2. Ninety (90) days or five hundred (500) hours, whichever is sooner, for replacement lamps purchased separately from and not fitted to a projector at the time of sale.
3. ‘One (1) year for accessories (whether included in the Product sales package or sold separately).
4. One (1) year for the consumable parts, Product remote controls, and accessories, e.g. batteries, power adaptors, cables, cases, and covers.
5. One (1) year for the media on which any software is provided, e.g. CD-ROM, memory card.
6. One (1) year for glasses for the viewing of 3D images.
7. Three (3) years or the same warranty period as the original projector, whichever is sooner, for removable, interchangeable Projector lenses or conversion lenses. Such warranty period may vary by model and country according to local terms and model variants. Refer to your local Optoma website for details.

The Warranty Period will not be extended or renewed or otherwise affected due to:

1. Subsequent resale; or
2. Optoma authorized repair; or
3. Optoma authorized replacement of the Product

What is not covered?

1. This Limited Warranty does not cover user manuals or any third-party software, settings, content, or data, whether included or downloaded in the Product,  whether included during installment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by you. Optoma does not warrant that any Optoma software will meet your requirements, will work in combination with any hardware or software provided by a third party, that the operation of any software will be uninterrupted or error-free or that any defects in the software are correctable or will be corrected.
2. This Limited Warranty does not cover a) normal wear and tear (including, without limitation, wear and tear of projection lenses, batteries or protective carry  cases), b) defects caused by rough handling (including, without limitation, defects caused by sharp items, by bending, compressing or dropping, etc.), or c)  defects or damage caused by misuse of the Product, including use that is contrary to the instructions provided by Optoma (e.g. as set out in the Product’s user manual) and/or e,) other acts beyond the reasonable control of Optoma.
3. This Limited Warranty does not cover defects or alleged defects caused by the fact that the Product was used with or connected to, any product, accessory, or software not manufactured, or supplied by Optoma or was used otherwise than for its intended use.
4. This Limited Warranty is not enforceable if the Product has been opened, modified, or repaired by anyone other than an authorized service center, if it is repaired using unauthorized spare parts or if the Product’s serial number, the Product, or accessory date code has been removed, erased, defaced, altered or are illegible in any way and this shall be determined at the sole discretion of Optoma.
5. This Limited Warranty is not enforceable if the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid, or to influence from chemical products.
6. For projection Products, this Limited Warranty is not enforceable if the Products’ dead pixels are within specification: dead pixels are inherent to projectors and flat panel display technologies, all products with this defect conform to Optoma specifications.
7. Most Products are designed for normal business and home use. This Limited Warranty is not enforceable if a Product has been excessively used. Excessive usage shall mean, but is not limited to the following: uninterrupted use of the projector for over eight (8) consecutive hours. NORMAL USAGE shall mean,  but is not limited to the following: The projector will have an eight (8) hour “rest-period” or “downtime” for every eight (8) hours of consecutive use. Excessive usage may not be covered by Optoma warranty (parts, work, or freight), unless agreed otherwise in writing. However, some projection Products, as specified on the Optoma website, are covered by a “24/7” guarantee. This guarantee covers the Products for continual use. Please note, however, that if using a Product continuously, the Lamp’s lifetime will be extended if it is switched off for thirty (30) minutes every twenty-four (24) hours. 3D Glasses  Limited Warranty is based on home usage of 2 hours per day, with glasses being charged every 2 weeks.
8. This Limited Warranty is not enforceable if the Product is operated in 360-degree mode or portrait mode. However, some projection Products, as specified on the Optoma website, are designed to work in 360-degree mode or portrait mode. This Limited Warranty will only be enforceable for those models that are specified on the Optoma website to work in 360-degree mode or portrait mode.
9. This Limited Warranty is not enforceable if the Product is operated in an excessively dirty or dusty environment or if it has not been regularly maintained to keep the air intakes free of obstruction.
10. This Limited Warranty is not enforceable if the Product is shut down incorrectly thereby not allowing the Product to shut down in a predetermined, controlled manner.
11. This Limited Warranty is not enforceable if damage was caused by negligence or failing to carry out appropriate maintenance by the buyer, his customer, the end-user or during transport, or in case of an act of God.
12. Installing a non “Optoma genuine lamp module” in an Optoma projector Product may void your projector’s warranty. Repairs resulting from damage done by a copy lamp module will not be covered under your Optoma warranty.
13. This limited warranty does not cover any items that are in one or more of the following categories: external devices (except as specifically noted); accessories or parts added to an Optoma Product or system after it is shipped from Optoma; accessories or parts that are not installed in the Optoma factory or  Optoma Software or peripherals Products.
14. This Limited Warranty is not enforceable if damage was caused by the power supply system to which the Product was connected.
15. This Limited Warranty is not enforceable if the projection Product that has been ceiling mounted in an improper fashion (for instance, ceiling mount with incompatible screws or installed in an enclosure).
16. This warranty does not cover and shall be voided by defects or damages resulting from the following: natural or man-made occurrences or disasters including, but not limited to earthquakes, fires, floods, power surges, storms, casualties, accidents, misuse or abuse, neglect, alterations, service or repair by entities other than Authorized OPTOMA Service Providers, improper or abnormal installation(s), maintenance, connections with peripherals, and other causes not originating from defects in material or workmanship, including excessive usage.

Other important notices

Please remember to make backup copies or keep written records of all important content and data stored in your Product, because content and data may be lost during repair or replacement of the Product. Optoma, in a manner consistent with the provisions of the section entitled “Limitation of Optoma’s Liability” below,  shall not under any circumstances be liable, either expressly or impliedly, for any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of, content or data during repair or replacement of the Product.

All parts of the Product or other equipment that Optoma has replaced shall become the property of Optoma. If the Product is found not to be covered by the terms and conditions of this Limited Warranty, Optoma and its authorized service companies reserve the right to charge a handling fee.
Optoma will not provide warranty repair for Product outside its warranty period. However, Product requiring repair that is outside the Warranty period can be repaired by an Optoma authorized service center. This work will be chargeable.

Warranty Disclaimer and Limitations

This warranty statement for the Product is in lieu of all conditions or warranties, express, implied, or statutory, including but not limited to any implied conditions or warranties of merchantability or fitness for a particular purpose on the part of Optoma, its agents, or its service provider. All implied or statutory warranties to the extent that they cannot be excluded are limited to the effective period of the warranty set forth herein. If the Product is defective in materials or workmanship,  your sole and exclusive remedy shall be repair or replacement as provided above. However, if that remedy fails its essential purpose, Optoma reserves the right to refund the purchase price of the Product to the purchaser in exchange for the return of the product. Optoma, its agents, and service providers shall not be liable for any damages including but not limited to direct, indirect, incidental, or consequential damages, loss of use or data, loss of profits, or interruption of business, whether such alleged damages are based in warranty, tort (including without limitations, negligence and strict liability), contract, or indemnity. Except to the extent prohibited by law, this is the exclusive written limited warranty of the original purchaser.

State Law Rights

Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so such limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state.
If the Product purchased is a refurbished unit, the warranty period will depend on the terms for that particular unit which are described in the refurbished unit’s warranty card. The period may vary anywhere from “Sales as is” to “90 Days Limited Warranty”.

WHAT IS NOT COVERED

Optoma’s Limited Warranty does not cover and shall be voided by defects or damages resulting from the following: natural or man-made occurrences or disasters including, but not limited to earthquakes, fires, floods, power surges, storms, casualties, accidents, misuse, or abuse, neglect, alterations, service or repair by entities other than Authorized OPTOMA Service Providers, improper or abnormal installation(s), maintenance, connections with peripherals, and other causes not originating from defects in material or workmanship, including excessive usage.

EXCESSIVE USAGE shall mean, but is not limited to the following: uninterrupted use of the projector for over eight (8) consecutive hours. NORMAL USAGE  shall mean, but is not limited to the following: The projector will have an eight (8) hour “rest-period” or “downtime” for every eight (8) hours of consecutive use.

Please refer to the warranty card that came with your projector for complete details.

DISCLAIMER

THIS POLICY FOR THE PRODUCT, ACCESSORY, LAMP, OR SCREEN IS IN LIEU OF ALL CONDITIONS OR WARRANTIES, EXPRESS, IMPLIED  OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED CONDITIONS OR WARRANTIES OF MERCHANTABILITY  OR FITNESS FOR A PARTICULAR PURPOSE ON THE PART OF OPTOMA, ITS AGENTS OR ITS ASP. ALL IMPLIED OR STATUTORY  WARRANTIES TO THE EXTENT THAT THEY CANNOT BE EXCLUDED ARE LIMITED TO THE EFFECTIVE PERIOD OF THE WARRANTY  SET FORTH HEREIN. IF THE PRODUCT, ACCESSORY, LAMP, OR SCREEN IS DEFECTIVE IN MATERIALS OR WORKMANSHIP, CUSTOMERS’  SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE. UNDER NO CIRCUMSTANCES WILL A  REFUND OR CREDIT BE GRANTED. IF THAT REMEDY FAILS ITS ESSENTIAL PURPOSE, OPTOMA RESERVES THE RIGHT TO REFUND THE PURCHASE PRICE OF THE PRODUCT TO THE END USER IN EXCHANGE FOR THE RETURN OF THE PRODUCT. OPTOMA, ITS  AGENTS AND ASP SHALL NOT BE LIABLE FOR ANY DAMAGES INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL  OR CONSEQUENTIAL DAMAGES, LOSS OF USE OR DATA, LOSS OF PROFITS OR INTERRUPTION OF BUSINESS, WHETHER SUCH  ALLEGED DAMAGES ARE BASED IN WARRANTY, TORT(INCLUDING WITHOUT LIMITATION, NEGLIGENCE AND STRICT LIABILITY),  CONTRACT, OR INDEMNITY. EXCEPT TO THE EXTENT PROHIBITED BY LAW, THIS IS THE EXCLUSIVE WRITTEN LIMITED WARRANTY  OF THE CUSTOMER.

Severability

In the event any of the Paragraphs of this Standard warranty and Return Policy shall be held invalid by a law, statute, act, rule, regulation, or decision by a  competent authority in any States, the remainder of this Standard warranty and Return Policy shall in no way be affected.

Optoma Technology, Inc.
47697 Westinghouse Dr.
Fremont, CA 94539, USA

Tel: 888-289-6786
Fax: 510-897-8601
E-Mail: services@optoma.com
Web: www.optomausa.com

For more information on OPTOMA products, please call 1-888-887-5001.
This warranty is only valid in the US and Canada.

Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the product, where the product was purchased, or whom you purchased the product from. Please review the warranty carefully, and contact the manufacturer if you have any questions.

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