Razer Hammerhead True Wireless Manual and FAQ

: June 7, 2024
: Razer

Table of Contents

Razer Hammerhead True Wireless Support
FAQ
How To
- How to use the Razer Hammerhead True Wireless (pairing, skipping songs,
- How do I clean my Razer Hammerhead True Wireless earbuds?
Troubleshooting
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Razer Hammerhead True Wireless Support

Razer Hammerhead True Wireless

FAQ

How to use my Razer Hammerhead True Wireless?

Check out this official player’s video guide on how to use your Razer Hammerhead True Wireless:

What comes in the box with the Razer Hammerhead True Wireless?

Razer Hammerhead True Wireless Earbuds
Charging Case
USB-C Charging Cable
1 pair Silicone earbud sleeves
1 detachable wrist strap

Where can I find the serial number on my Razer Hammerhead True Wireless?

For support purposes, you will only need the serial number located on the bottom of the charging case.

Does the Razer HammerHead True Wireless support Android and IOS devices

along with PC and Mac systems?

The Razer Hammerhead True Wireless earbuds work with most devices with Bluetooth audio capability, including Android and iOS devices as well as Windows PC and Mac laptops.

What is the maximum range of the Razer Hammerhead True Wireless earbuds?

The Razer Hammerhead True Wireless earbuds range is up to 10 meters. Do note that some obstacles such as walls and/or doors may affect the operational distance.

How long does the battery last on the Razer Hammerhead True Wireless?

With fully charged earbuds and charging case, they can last up to 16 hours (4 hours on the earbuds alone plus an additional 3 full charges with the case).

Are the Razer Hammerhead True Wireless earbuds water resistant?

Yes, they are IPX4 water resistant (not waterproof).

Where can I download the app for my Razer Hammerhead True Wireless?

Download and install the Razer Hammerhead True Wireless App on iOS or Android app stores. The app allows you to remap touch gestures, check battery status on the earbuds, quickly toggle between EQ profiles, enable low latency Gaming Mode, update firmware, as well as obtain more information about your device.

How do I update the firmware on my Razer Hammerhead True Wireless?

Connect the earbuds to your device that has the Razer Hammerhead True Wireless app installed. Open the app and wait for it to connect to your earbuds. If there is a firmware update available, you will see it on the main screen of the app. Simply tap it and follow the instructions to update.

How To

How to use the Razer Hammerhead True Wireless (pairing, skipping songs,

charging, changing volume, and more)

Check out How to use the Razer Hammerhead True Wireless (pairing, skipping songs, charging, changing volume, and more) to know more on how to use and control your Razer HammerHead True Wireless.

How do I clean my Razer Hammerhead True Wireless earbuds?

To clean the earbuds, remove any attached silicone tips and wipe the earbuds with a soft cloth that is lightly saturated with warm water. Be careful not to allow the liquid to penetrate the actual speaker. The silicone tips and cords can be cleaned the same way and allow them to dry before re-installing.

Troubleshooting

The audio on my Razer Hammerhead True Wireless and Razer HammerHead True

Wireless Pro is not working properly

If you are experiencing audio issues when using your Razer HammerHead True Wireless, please check out The audio on my Razer Hammerhead True Wireless and Razer HammerHead True Wireless Pro is not working properly

Will my Razer HammerHead True Wireless work if I only use just one earbud?

Yes. Each earbud can work individually.

My Razer HammerHead True Wireless does not power off or is still connected

to my Bluetooth device while it’s enclosed in the charging case.

This can sometimes happen if the charging case does not have enough power to charge the earbuds (LED indicator is blinking RED). To turn off the earbuds, please try the following options:

Recharge the case by plugging into a power source using the included USB cable. When the case has enough power to charge the earbuds, they will turn off.

If you do not have access to a charger and just want to turn off the earbuds, tap and hold both earbuds until you hear the “pairing” voice prompt. Then, tap one of the earbuds 3 times and hold the last tap for 2 secs or until you hear the “power off” voice prompt.

What is compatibility mode and when do I need to enable it?

Compatibility mode enables your Hammerhead True Wireless earbuds to work with devices that may have connectivity issues otherwise. These devices may not have implemented all protocols of the Bluetooth standard in terms of packet size. By default, the setting will be in the “OFF” position to allow for the best wireless performance. The setting can be adjusted via the smartphone application.

The following devices need compatibility mode enabled:

Apple MacBook Pro with macOS 10.15
Huawei phones running Android 10
Meizu Pro 7 Plus
RedMi Note 4

Note : after switching from “OFF” to “ON” position or vice versa, the earbuds will disconnect for about four to six seconds. Please wait for the earbuds to reconnect before attempting to play music or any type of media.