Razer Thresher Ultimate PS4 Manual and FAQ

Razer Thresher Ultimate for PS4 Support

Common Questions

Can I charge my Razer Thresher Ultimate for PS4 while playing games?

Yes. You may utilize the charging USB port at the back of the base station to charge your headset while you game.

Are the Razer Thresher Ultimate for PS4 headset and audio hub pre-paired?

Yes. They are pre-paired out-of-box for your convenience to use them right away. Simply turn on both devices and they will be connected automatically.

My Razer headset is out of warranty. Is there any way it can be repaired?

Razer products are designed to work well beyond when the warranty has expired. However, if you feel your headset is having issues we suggest trying the headset on another computer or source to ensure the issue is with the headset and not something within the computer system or source. If you have narrowed the issue to the headset itself, there is not really a cost-effective repair center that would be able to assist you. Razer does make available some basic external spare parts but we are unable to supply any internal parts or repair guides.

Troubleshooting

Why am I unable to hear my game audio on PS4 while using my Razer Thresher

Ultimate?

You might have configured the PS4 settings incorrectly. Simply follow the steps below:

1. Go to Settings > Devices > Audio Devices.
2. Ensure “Razer Thresher Ultimate for PS4” is selected as the Input Device and Output Device.
3. On the output to Headphones, select “Chat Audio”.

How do I make the Razer Thresher Ultimate for PS4’s speaker and microphone

loud enough?

1. Go to Settings > Devices > Audio Devices.
2. Ensure that the “Volume Control (Headphones)” is at maximum.
3. Ensure that the “Adjust Microphone Level” is at maximum.

Why is my Razer Thresher Ultimate headset not connecting with the audio

hub even though the LED is blinking?

You might have pressed the “ON” button for too long which might have caused the headset or audio hub to go into pairing mode. Simply follow the steps below:

1. Turn off the power of both the headset and audio hub.
2. Press the audio hub power button to turn it on again. The LED indicator will start to blink slowly.
3. Turn on the headset and let go of the power button when you hear a tone, the LED indicator is lit, or when the Razer logo starts blinking slowly.
4. Once the two devices are successfully connected, the LED lights of the headset and audio hub will become steady.

My headset and transmitter are connected but I cannot hear audio through

the headset on PS4. What do I do?

If you cannot hear audio through the headset even though the headset and audio hub are connected, make sure the optical cable is plugged securely from the optical input on the back of the audio hub to the optical output on the back of your PS4. Please also make sure that the sound settings are configured correctly by following the steps below:

1. Go to Settings > Sound and Screen > Audio Output Settings.
2. Select “Digital Out (OPTICAL)”, and then select “Dolby Digital 5.1ch only”.

How do I clean my Razer Thresher Ultimate for PS4 headset?

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes.

• To clean the body of your Razer headset, gently wipe it with a monitor wipe.
• Do not scrub the surface of your Razer headset.
• When cleaning the earpads, make sure that the earcup and speaker do not get wet, as this can cause damage to your headset.

Hardware

Can I use my Razer Thresher Ultimate for PS4 on my desktop and laptop

computers?

Yes. You can flip the switch at the back of the base station from PS4 to PC and plug in the USB cable to your computer. No driver installation action required.

How do I enable/disable the Dolby® Surround Sound on the Razer Thresher

Ultimate for PS4?

Press the Dolby® Headphone button to turn on/off the virtual surround sound environment on the Thresher Ultimate.

Razer Thresher Ultimate for PS4 Firmware Updater | RZ04-01590

Applicable Models

• RZ04-02051

Firmware v16CX50

• Download | January 18, 2018
• Fixed the issue that some of the devices may have no audio when connected to PS4.
• Increased the maximum volume when connected to PS4 in PS4 mode.
• Implemented mic monitoring toggle with a long press and hold the mic mute button for around 1.5 seconds.

STEP BY STEP PROCESS

1. Download the firmware to an available PC by following the link above.
2. After completing the download launch the “Thresher Ultimate For PS4_FirmwareUpdater_Av16CX50.exe” file.
3. Make sure you have the following things prepared and click “NEXT” to proceed:

• 1 USB male to male cable
• 3 Free USB ports on your PC

4. Connect the Base Station to the PC using the micro USB cable.

5. Connect the Base Station to the PC using the male to male USB cable.

6. Power on the Base Station and Press  Next.

7. Continue to follow the displayed prompts until the firmware is successfully updated.

Downloads

Razer Thresher Ultimate for PS4 Firmware Updater – Download

Razer Thresher Ultimate PS4 Manual Master Guide (English) – Download

Read User Manual Online (PDF format)

Download This Manual (PDF format)

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