Razer Kraken 7.1 Chroma Manual and FAQ

: June 7, 2024
: Razer

Table of Contents

Razer Kraken 7.1 Chroma Support
Common Questions
Troubleshooting
Hardware
- Are Razer products available in PS/2 versions? Can I use the products with
Software
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Razer Kraken 7.1 Chroma Support

Razer Kraken 7.1 Chroma

Common Questions

How do I clean my Razer headset?

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes.

To clean the body of your Razer headset, gently wipe it with a monitor wipe.
Do not scrub the surface of your Razer headset.
When cleaning the earpads, make sure that the earcup and speaker do not get wet, as this can cause damage to your headset.

Where can I find the serial number on my Kraken 7.1 Headset?

You will find the serial number located under the left ear pad of the headset. To view the serial number carefully peel back the foam cover of the ear pad.

One of the features of my Razer Product does not work. How do I fix this?

If you are unable to find an FAQ article that helps resolve the issue, please contact Customer Support. User guides and product manuals are also available on the Support page.

Troubleshooting

My microphone is not transmitting my voice. How do I fix this?

Ensure that the microphone is not muted in your operating system and that the Razer Kraken 7.1 is selected as the default recording device in the Audio Control Panel or in the Software Microphone Options.

My headset is not producing sound. How do I fix this?

Ensure the Razer Kraken 7.1 is not muted in your operating system and that the headset is set to be the default playback device in the Audio Control panel or in the Software Audio Options.

I plugged in my headset and I can’t hear surround sound. How do I fix

this?

The surround sound feature on the Razer Kraken 7.1 is activated in Synapse 2.0. Ensure that you have downloaded and installed Synapse 2.0.

Chroma SDK supported game does not display lighting effects on my Chroma

devices. How do I fix this?

To display the Chroma SDK effects on your Chroma devices, ensure that you have the latest MS Windows hotfix, Update for Universal C Runtime in Windows installed.

I’m not able to turn on Chroma Apps in Synapse. How do I fix this?

To display the Chroma SDK effects on your Chroma devices, please ensure that you have the latest MS Windows hotfix, Update for Universal C Runtime in Windows installed.

Hardware

Are Razer products available in PS/2 versions? Can I use the products with

a USB to PS/2 adapter?

Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS/2 adapter.

Software

What is Chroma Lighting and where can I find out more about it?

Chroma by Razer represents more than just multicolor. It opens limitless personalization options through Synapse software.

Since updating to Windows 10 Razer Synapse does not detect my device and

show the correct product configurator. How can I fix this?

If you encounter this, update Synapse through Settings > Check for Updates. If the updates do not run or Synapse is unable to load, uninstall Synapse and download the latest Synapse Framework from the Support site.

Software, drivers and updates for download

Razer Synapse is our unified configuration software that allows you to rebind controls or assign macros to any of your Razer peripherals and saves all your settings automatically to the cloud. No more tedious device configurations when you arrive at LAN parties or tourneys, as you can pull them from the cloud, and get owning right away.

Microsoft Windows 10 / 8 / 7 – Download

Mac OS X 10.10 – 10.14 – Download