JAM TWS ANC Earbuds Instruction Manual
- June 7, 2024
- JAM
Table of Contents
TWS
ANC
HX-EP925
Instruction Book
CONTENTS
A – ANC Earbuds
B – Charging case
C – 4 sizes of ear gels (small, medium, large, x-large)
D – USB-C charging cable
E – Quick Start Guide
F – Welcome card
G – Legal card
CONTROLS
A – Touch controls (Power on/off/ Play / Pause / Forward / Backward /ANC on /
ANC off / Voice assistant)
B – Earbud status light
C – Microphones (there are two on each earbud)
D – Earbud charging contacts
E – USB-C charging port – for charging the portable case
SET UP
CHARGING YOUR EARBUDS
To charge your earbuds, place them into the portable case. The red LEDs on the
earbuds show that they are charging. If the red LEDs do not appear when placed
in the case, adjust the earbuds to make sure they are in line with the
charging contacts. When fully charged, the LEDs will shut off. It will take
approximately 2 hours to charge.
CHARGING YOUR PORTABLE CASE
Plug the small end of the USB cable into the USB-C port located on the back of
the case. The LEDs on the case will flash white while charging. When the
portable case is fully charged, the four LED lights will remain on. Once the
USB cord is unplugged, the lights will turn off.
CONNECT BOTH EARBUDS
STEP 1 – TURNING ON THE EARBUDS
Your earbuds will automatically turn on when taken out of the portable
charging case. If you need to turn them on manually, you can press and hold
the touch sensor for 4 seconds on both earbuds.
STEP 2 – CONNECTING THE EARBUDS TO EACH OTHER
When you take the earbuds out of their case, they will automatically sync to
each other. The LED lights on the left earbud will flash blue and red
alternatively. You will also hear a series of tones. Your earbuds are now in
pairing mode and searching for a Bluetooth® device to connect to.
STEP 3 – CONNECTING TO A DEVICE
Enable Bluetooth® on your device. From the Bluetooth menu, select “JAM TWS
ANC”. When the device and TWS ANC are connected, you will hear a tone and the
LEDs on the earbuds will slow flash blue. This means the pairing is complete.
To disconnect from all connected devices and reset pairing, remove both
earbuds from the charging case to power them on (or power them on manually).
Then, tap the touch sensor on either earbud quickly 5 times. You will hear the
pairing tone and the LEDs on the left earbud will flash red and blue. This
means they are disconnected and ready to pair to a Bluetooth device.
STEP 4 – USING ANC
When the JAM TWS ANC Earbuds are powered on, the ANC is turned off. To turn on
the ANC, tap the touch sensor on the right earbud three times. You will hear a
single tone; which means the ANC is activated. To turn off the ANC, tap the
touch sensor on the right earbud three times again. You will hear two tones
which means the ANC is deactivated.
NOTE : The ANC feature cannot be utilized when only using one earbud.
CONNECT 1 EARBUD
Use the left or the right earbud independently. This is a great option if you
want to hear your surroundings as well as your music.
STEP 1 – TURNING ON THE EARBUD
Your earbud will automatically turn on when taken out of the portable charging
case. If you need to turn it on manually, you can press and hold the touch
sensor for 4 seconds on the earbud.
STEP 2 – PAIRING MODE
Once a single earbud is taken out of the case or manually turned on, it should
enter into pairing mode. The LED will flash red and blue and you will hear a
series of tones. This will indicate your earbud is in pairing mode. If it does
not enter pairing mode automatically, place the earbud back in the charging
case for 2 seconds and then remove it again to enter pairing mode.
STEP 3 – CONNECTING TO A DEVICE
Enable Bluetooth on your device. From the Bluetooth menu, select “JAM TWS
ANC”. When the device and JAM TWS ANC are connected, you will hear a tone, and
LED will slow flash blue. This means the pairing is complete.
TURNING OFF YOUR EARBUDS
To turn off your earbuds, place your earbuds back in case or press and hold the touch sensors on both earbuds for 4 seconds.
USING YOUR PORTABLE CHARGING CASE
With a full charge, the portable charging case will give your earbuds 18–21 extra hours providing you up to 28 hours total of listening time with Bluetooth only, or up to 24 hours with ANC and Bluetooth.
LED INDICATORS
EARBUDS IN CHARGING CASE
| Solid red | Charging |
|---|---|
| LED off | Charging complete |
PORTABLE CHARGING CASE
| Flashing white | Charging |
|---|---|
| 4 White LEDs on | Charging complete |
EARBUDS IN USE
Flashing red and blue alternatively| Earbuds are in sync with each other and
in pairing mode
---|---
Slow flash blue| Earbuds are paired with device
EARBUDS IN MONO USE
Flashing red and blue alternatively| Earbud is in pairing mode and searching
for a device
---|---
Slow flash blue| Earbud is paired with device
TROUBLESHOOTING
1. Remove the earbuds from the charging case.
2. Quickly tap the touch sensor on both earbuds 5 times. This will disconnect
them from your device. Place them back in the charging case.
3. Forget the JAM TWS ANC earbuds on your Bluetooth® device. Please view the
device instruction manual for instructions on how to forget a device.
4. Turn off Bluetooth on your device.
5. Remove both earbuds from the charging case.
6. Earbuds will automatically go into pairing mode once they are taken out of
the case. The LEDs on the left earbud will flash red and blue alternatively.
7. Turn on Bluetooth on your device.
8. Pair to “JAM TWS ANC”.
9. Earbuds not disconnecting from your device? The TWS ANC Earbuds may
automatically connect to your device if put in a charging case that has no
battery left. For the best experience, periodically charge the case to ensure
it always has battery life.
BASIC FUNCTIONS
MUSIC
| Play/Pause | Press either touch sensor button once. |
|---|---|
| Forward track | If using both earbuds, tap the touch sensor twice on the right |
earbud. If using one earbud, tap the touch sensor twice of the earbud in use.
Backtrack| If using both earbuds, tap the touch sensor twice on the left
earbud. Note that the backtrack does not function when using only one earbud.
CALLS
| Pick up a call | Tap either touch sensor once |
|---|---|
| Decline a call | Press and hold either touch sensor for 2 seconds |
| End a call | Tap either touch sensor twice |
| Take a second incoming call | Tap either touch sensor once |
| Decline a second incoming call | Press and hold either touch sensor for 2 |
seconds
Swap between 2 calls| Press and hold either touch sensor for 2 seconds
OTHER
Activate voice assistant| If using both earbuds, tap the touch sensor on the
left earbud 3 times. If using one earbud, tap the touch sensor 3 times on the
earbud in use.
---|---
Turn off earbuds| Press and hold the touch sensor for 4 seconds.
Clear all Bluetooth connections| Remove earbuds from the case. Tap the touch
sensor on either earbud quickly 5 times. You will hear the pairing tone and
the LEDs on the left earbud will flash red and blue. The earbuds are now ready
to pair.
ANC on| If using both earbuds, tap the touch sensor on the right earbud 3
times (you will hear a single tone).
ANC off| If using both earbuds, tap the touch sensor on the right earbud 3
times (you will hear two tones). NOTE : ANC does not work when only using
one earbud.
LEGAL INFORMATION
READ ALL INSTRUCTIONS BEFORE USE AND SAVE THESE INSTRUCTIONS FOR FUTURE
REFERENCE.
FCC Warning:
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Any changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment. This
device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference
that may cause undesired operation.
FCC RF Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This transmitter must not be co-located or operating
in conjunction with any other antenna or transmitter.
ISEDC Caution:
This device complies with Innovation, Science, and Economic Development Canada
licence-exempt RSS standard(s). Operation is subject to the following two
conditions:
(1) This device may not cause interference, and
(2) This device must accept any interference, including interference that may
cause undesired operation of the device.
ISEDC RF Exposure Statement:
The device is in compliance with RF exposure guidelines; users can obtain
Canadian information on RF exposure and compliance.
1-YEAR LIMITED WARRANTY – US & CANADA
WARRANTY – US & CANADA
JAM warrants this product free from defect in material and workmanship for a
period of 1 year from the date of purchase. This warranty does not cover
damage caused by misuse or abuse, accident, the attachment of any unauthorized
accessory, alteration to the product, or any other conditions whatsoever that
are beyond the control of JAM.
For detailed Warranty instructions and information, visit www.jamaudio.com
/customer-support/warranty-1yr. To obtain warranty service on your JAM product, contact a
Consumer Relations representative by the telephone number or email address for
your country of residence. Please make sure to have the model number of the
product available.
For service in the USA
Email: cservice@jamaudio.com
Tel: 1-888-802-0040
8:30am–7:00pm EST Monday–Friday
For service in Canada
Email: cservice@homedicsgroup.ca
Tel: 1-888-225-7378
8:30am–5:00pm EST Monday–Friday
WARRANTY – UK & EUROPE
JAM warrants this product free from defects in material and workmanship for a
period of 2 years from the date of purchase. This warranty does not cover
damage caused by misuse or abuse, accident, the attachment of any unauthorized
accessory, alteration to the product, or any other conditions whatsoever that
are beyond the control of JAM. Distributed in the EU by FKA Brands Ltd,
Somerhill Business Park, Tonbridge, TN11 0GP, UK. Tel: 020 3538 0768 Email:
uksupport@jamaudio.com.
WARRANTY – AUSTRALIA
(1-YEAR LIMITED WARRANTY)
We or Us means HoMedics Australia Pty Ltd ACN 31 103 985 717 and our contact
details are set out at the end of this warranty; You mean the purchaser or the
original end-user of the Goods. You may be a domestic user or a professional
user; Supplier means the authorized distributor or retailer of the Goods that
sold you the Goods in Australia and New Zealand, and Goods means the product
or equipment which was accompanied by this warranty and purchased in Australia
and New Zealand.
For Australia:
Our Goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled, subject to the provisions of the Australian
Consumer Law, to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also
entitled, subject to the provisions of the Australian Consumer Law, to have
the Goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure. This is not a complete
statement of your legal rights as a consumer.
For New Zealand:
Our Goods come with guarantees that cannot be excluded under the Consumer
Guarantees Act 1993. This guarantee applies in addition to the conditions and
guarantees implied by that legislation.
The Warranty
JAM sells its products with the intent that they are free of defects in
manufacture and workmanship under normal use and service. In the unlikely
event that your JAM product proves to be faulty within 1 year from the date
of purchase due to workmanship or materials only, we will replace it at our
own expense, subject to the terms and conditions of this guarantee. The
warranty period is limited to 3 months from the date of purchase for products
used commercially/professionally.
Terms and Conditions :
In addition to the rights and remedies that you have under the Australian
Consumer Law, Consumer Guarantees Act of New Zealand or any other applicable
law and without excluding such rights and remedies warranty against defects:
1. The Goods are designed to withstand the rigors of normal household use and
are manufactured to the highest standards using the highest quality
components. Whilst unlikely, if during the first 12 months (3months
commercial use) from their data of purchase from the Supplier (Warranty
Period), the Goods prove defective by reason of improper workmanship or
materials and none of your statutory rights or remedies apply, we will replace
the Goods, subject to the terms and conditions of this warranty.
2. We do not have to replace the Goods under this Additional Warranty if the
Goods have been damaged due to misuse or abuse, accident, the attachment of
any unauthorized accessory, alteration to the product, improper installation,
unauthorized repairs or modifications, improper use of electrical/power
supply, loss of power, malfunction, or damage of an operating part from a
failure to provide manufacturer’s recommended maintenance, transportation
damage, theft, neglect, vandalism, environmental conditions, or any other
conditions whatsoever that are beyond the control of JAM.
3. This Warranty does not extend to the purchase of used, repaired, or
secondhand products, or to products not imported or supplied by HoMedics
Australia Pty Ltd, including but not limited to those sold on offshore
internet auction sites.
4. This Warranty extends only to consumers and does not extend to Suppliers.
5. Even when we do not have to replace the Goods, we may decide to do so
anyway. In some cases, we may decide to substitute the Goods with a similar
alternative product of our choosing. All such decisions are at our absolute
discretion.
6. All such replaced or substituted Goods continue to receive the benefit of
this Additional Warranty for the time remaining on the original Warranty
Period (or 3 months, whichever is the longest).
7. This Additional Warranty does not cover items damaged by normal wear and
tear, including but not limited to chips, scratches, abrasions, discoloration,
and other minor defects, where the damage has a negligible effect on the
operation or performance of the Goods.
8. This Additional Warranty is limited to replacement or substitution only.
As far as the law permits, we will not be liable for any loss or damage caused
to property or persons arising from any cause whatsoever and shall have no
liability for any incidental, consequential, or special damages.
9. This warranty is only valid and enforceable in Australia and New Zealand.
Making a Claim:
In order to claim under this Warranty, you must return the Goods to the
Supplier (place of purchase) for replacement. If this is not possible, please
contact our Consumer Relations department by email
(cservice@homedics.com.au) or at the
address below.
• All returned Goods must be accompanied by satisfactory proof of purchase
that clearly indicates the name and address of receipt or sales invoice.
• You must bear any expense for return of the Goods or otherwise associated
with making your claim under this Additional Warranty.
Distributed in Australia by HOMEDICS AUSTRALIA PTY LTD, 14 Kingsley Close,
Rowville, Victoria 3178. Distributed in New Zealand by Phoenix Distribution
NZ Ltd, 7B Orbit Drive, Albany / North Shore 0757, Auckland, New Zealand. For
service in Australia
Email: cservice@homedics.com.au
Tel: 03-87566500
8:30am–5:00pm AEST Monday–Friday
www.jam-audio.com.au
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING.
WARNING: Do not place speakers too close to ears. May cause damage to the
eardrums, especially in young children.
• Use this product only for its intended purpose as described in this manual.
Do not use attachments not recommended by JAM.
• JAM is not liable for any damage caused to smartphones, iPod/MP3 players, or
any other devices.
• Do not place or store this product where it can fall or be dropped into a
tub or sink without shutting waterproof doors.
• Do not place or drop into water or any other liquid without shutting
waterproof doors.
• Not for use by children. THIS IS NOT A TOY.
• Never operate this product if it has a damaged cord, plug, cable, or
housing.
• Keep away from heated surfaces.
• Only set on dry surface. Do not place on a surface wet from water or
cleaning solvents if waterproof doors are open.
WARNING : This product has an internal, nonreplaceable lithium battery.
Please dispose of in accordance with your local, state, province, and country
guidelines. Batteries (battery pack or batteries installed) shall not be
exposed to excessive heat such as sunshine, fire, or the like.
BATTERY REPLACEMENT
Your speaker includes a rechargeable battery designed to last the lifetime of
the product. In the unlikely event that you should require a replacement
battery, please contact Consumer Relations, which will supply details of the
warranty and out-of-warranty replacement battery service. This product
contains small parts that may present a choking hazard for young children.
CAUTION : All servicing of this product must be performed by authorized
JAM Audio service personnel only. For a complete user guide and to register
your product, visit www.JAMaudio.com (USA),
canada.jamaudio.com (Canada), or
uk.jamaudio.com/instructionbooks
(UK)
To prevent possible hearing damage, do not listen at high volume for long
periods.
WEEE EXPLANATION
This marking indicates that this product should not be disposed with other
household wastes throughout the EU. To prevent possible harm to the
environment or human health from uncontrolled waste disposal, recycle it
responsibly to promote the sustainable reuse of material resources.
BATTERY DIRECTIVE
This symbol indicates that batteries must not be disposed of in domestic waste
as they contain substances that can be damaging to the environment and health.
Please dispose of batteries in designated collection points.
Hereby, FKA Brands Ltd, declares that this radio device is in compliance with
the essential requirements and other relevant provisions of Directive
2014/53/EU. A copy of the Declaration of Conformity can be obtained from
uk.JAMaudio.com/DoC.
© 2021 HMDX. All rights reserved. JAM is a registered trademark of HMDX. HMDX is a registered trademark of FKA Distributing Co. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth® SIG, Inc. and any use of such marks by HMDX is under license.
Operating frequency band: 2402 – 2480MHz
HX-EP925: Maximum radio-frequency power transmitted left earbud: 4.95 dBm
Maximum radio-frequency power transmitted right earbud: 3.98 dBm
Distributed by HMDX.
3000 N Pontiac Trail
Commerce Township, MI 48390
All rights reserved.
IB-HXEP925
References
- Jam Audio - Just Add Music
- JAM Audio - Bluetooth Speakers and Headphones | JAM Audio
- JAM Audio | Bluetooth Headphones, Speakers & Turntables
- Declaration Of Conformity
- Instruction Books
- Jam Audio Australia – jamaudioaustralia
- JAM Audio - Bluetooth Speakers and Headphones | JAM Audio
- Support | JAM Audio
- One Year Limited Warranty | JAM Audio
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