DELL UD22 Docking Station User Guide
- June 3, 2024
- Dell
Table of Contents
Dell Docking Station UD22
Regulatory Model: K22A
Regulatory Type: K22A001
May 2022
Rev. A01
Administrator’s Guide
UD22 Docking Station
Notes, cautions, and warnings
NOTE:
A NOTE indicates important information that helps you make better use of your
product.
CAUTION:
A CAUTION indicates either potential damage to hardware or loss of data and
tells you how to avoid the problem.
WARNING:
A WARNING indicates a potential for property damage, personal injury, or
death.
Introduction
This guide is for IT professionals and engineers, to get more information about the following technical topics:
- Step-by-step Instructions on standalone Dock Firmware Update Utility.
Dell Universal Dock UD22 Firmware Update
About this task
NOTE:
Dell Universal Dock UD22 Firmware Update Utility only supports system with
Microsoft Windows operating system. Information that is provided is for
Microsoft Windows users running the executable tool.
Topics:
- Updating the firmware
- Approximate firmware update duration
- Error handling
Updating the Firmware
Prerequisites
-
The following conditions must be met to update firmware:
• System must have > 10% charge capacity or connected to AC power. -
Download the Dell Universal Dock UD22 firmware update from www.dell.com/support.
Steps
-
Connect the dock to the system.
-
Start the tool in administrative mode.
-
When execute the Firmware Update Utility, all necessary drivers for firmware update will be installed automatically.
-
The following Graphical User Interface (GUI) snapshot shows a scenario when application is run without a dock connected to the system. Click Exit Button to close the application.
-
The following Graphical User Interface (GUI) snapshot shows a scenario when application is run with a dock connected to the system.
a) All firmware version in your Dell Universal Dock UD22 is up-to-date. You can click Exit Button to close the FW Update Utility directly.
b)
When firmware update is available, click Upgrade Button to update the dock
firmware.
-
Wait for the firmware update to complete. The progress bar shows the percent completed and Installation time shows the elapsed time.
-
When the firmware update is completed 100%, please hot-plug (un-plug and replug) AC power adapter from your Dell Universal Dock UD22 to complete FW upgrade process.
-
The following Graphical User Interface (GUI) is displayed after hot-plug (un-plug and replug) of AC power adapter from your Dell Universal Dock UD22 and firmware upgrade is successful. Click Exit Button to close the application.
-
The following Graphical User Interface (GUI) is displayed when the utility is unable to update the latest firmware on your Dell Universal Dock UD22. Click Upgrade Button to try again.
Approximate Firmware Update Duration
About this task
The firmware update time duration in the following table is from a measurement
running Dock Firmware Utility A00 on a Latitude 3310 with Windows Operating
System. These numbers are for reference only and can vary depending on
multiple factors including existing firmware and/or devices attached.
Table 1. Approximate firmware update duration
| Firmware | Update duration (in seconds) |
|---|---|
| PD_DMC | 30 |
| USB Hub | 40 |
| MCU | 20 |
| VMM | 100 |
Logging
The default file name of log is “ Dell-Universal-Dock-UD22-Firmware-Update-
Utility_HH7GY_WIN_1.0.3.8_A00.txt ” and the default path of log is stored in
the C:\ProgramData\Dell\UpdatePackage\Log\
You can also access the logs by clicking the View Installation Log
Error Handling
Error Handling Conditions
Table 2. Error handling conditions
| Error Condition | Symptom/Scenario | Message |
|---|---|---|
| Power Check | If the battery level is less than 10% on portable platform. | Low |
Battery! Please connect your system to A/C power and re-run Updater.
Dock Detection| Dock is not connected or detected by system.| Undetected.
Firmware Update Fails| When in GUI Mode, if the firmware Update utility is
unable to update the firmware, a Update Failed message is displayed above the
progress bar.| Update Failed.
Firmware Update stops| DFU and DisplayLink cannot update at the same time.|
DisplayLink firmware update in progress. Please retry after a minute.
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>