Zoom Telephonics 5370 DOCSIS 3.0 Cable Modem user manual
- June 7, 2024
- Cox
Table of Contents
Zoom Telephonics 5370 DOCSIS 3.0 Cable Modem
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Modem Information
DOCSIS 3.0 Cable Modem
16×4 channel bonding
To achieve Gigablast or Ultimate Classic speeds, a DOCSIS 3.1 modem is required
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Highest Service Level
Preferred 150
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Front View
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- The highest service level is based on wired connectivity speeds.
- After the cable modem is successfully registered on the network, the Power , Downstream , Upstream , and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational.
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Back View
| | The Zoom 5370 has the following ports and button available on the back of the modem.
- LAN – Connects devices to the 10/100/1000 Ethernet port. Only one port is active at a time.
- RESET – Press and hold this recessed button at least 10 seconds to restore to factory defaults and reboot the modem ( login/Reset instructions)
- RF – Connects to a coaxial cable
- POWER – Connects to the power adapter
- ON / OFF – Turns the modem on and off
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MAC Address
| | MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.
Troubleshooting
The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
| Modem Light | Status | Problem |
|---|---|---|
| POWER LED | On | None – the modem is powered on |
| Off | No power – Verify power supply connections and electrical outlet. Ensure |
the outlet is not connected to a switch. Press the ON/OFF button on the back
of the modem to ensure it is turned on.
DS LED| Solid Blue| None – multiple downstream channels are in use
Blinking Blue| Negotiating multiple downstream bonded channels – Verify all
cable connections and try resetting the modem.
Solid Green| None – one downstream channel is in use
Blinking Green| Scanning for downstream channels – Verify all cable
connections and try resetting the modem.
US LED| Solid Blue| None – multiple upstream channel is in use
Blinking Blue| Negotiating multiple upstream bonded channels – Verify all
cable connections and try resetting the modem.
Solid Green| None – one upstream channel is in use
Blinking Green| Scanning for an upstream channel – Verify all cable
connections and try resetting the modem.
Off| No upstream channels are in use – Verify all cable connections and try
resetting the modem.
ONLINE LED| On| None – the modem is online
Blinking| None – the modem is registering a connection
Off| The modem is offline – Verify all cable connections and try resetting the
modem.
LAN LED| Green| None – a device is connected to the Ethernet port and is
using 1 Gbps LAN speed
Amber| None – a device is connected to the Ethernet port and is using 10 or
100 Mbps LAN speed
Blinking| None – data is being transferred over the Ethernet connection
Off| No device is connected or the device is disabled – Verify all cable
connections and try resetting the modem.
Manufacturer Resources
ZoomMotorola5370_QuickStart [PDF]
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>