NETGEAR C6220 Cable Modem WiFi Router Combo user manual
- June 7, 2024
- Cox
Table of Contents
NETGEAR C6220 Cable Modem WiFi Router Combo
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Modem Information
DOCSIS 3.0 Dual Band WiFi Modem
8×4 channel bonding with speeds of up to 150 Mbps on a wired connection
Cox recommends a DOCSIS 3.0 16×4 or higher modem
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Highest Service Level
Preferred 150
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Front View
| | After the cable modem is successfully registered on the network, the
Power, Receive, Send, and Online indicators illuminate continuously to
indicate that the cable modem is online and fully operational. For more
details, refer to the Modem Lights section.
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Back View
| | The gateway includes the following connection ports:
- Reset – Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of the WiFi modem. See Netgear’s support article for steps on how to reset the device to factory settings. (login/Reset instructions)
- USB 2.0 Port – Connects to the USB port on your computer.
- LED On / Off – Use this switch to power the LED on or off.
- Ethernet ports – Provides internet access to a single device. Only one port is active at a time.
- Coax / WAN – Connect your coaxial cable line to this port.
- AC IN – Connect the supplied power cord to this port.
- Power On / Off – Use this button to power the device on and off.
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MAC Address
| | The information below is usually found on a sticker located on the bottom of the gateway.
- The S/N is the serial number.
- The CM MAC is the MAC address.
Troubleshooting
The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.
| Modem Light | Status | Problem |
|---|
WPS button with LED
**| Off| No WiFi client associated with the cable modem via WPS
Blinking Green| The device is attempting to connect with a network.
Solid Green| None – WPS configuration successful
WiFi On / Off button with LED**
| Off| WiFi radios are turned off and you cannot use WiFi to connect to the
modem router
Solid Green| None – WiFi enabled
Power
| Off| No power
Solid Green| None
Solid Red| Power is cut off due to a thermal error caused by heat.
Downstream **
**| Blinking Green| Scanning for downstream channel
Solid Green| None – connection from the computer to the Internet established
on one or more channels.
Off| No downstream channel is locked.
Upstream
**| Off| Upstream channel inactive
Blinking Green| Scanning for upstream channel
Solid Green| None – connection from the Internet to the computer established
on one or more channels.
Internet
**| Off| No connection
Solid Green| None – WiFi modem operational
Blinking| None – The modem router is synchronizing with the cable provider’s
cable modem termination system (CMTS).
2.4 GHz
| Solid Green| None – WiFi enabled at the 2.4 GHz frequency
Blinking| There is WiFi traffic on the 2.4 GHz band.
Off| WiFi radio disabled or not plugged in
5 GHz
| Solid Green| None – WiFi enabled at the 5 GHz frequency
Blinking| There is WiFi traffic on the 5 GHz band.
Off| WiFi radio disabled or not plugged in
Ethernet
| Off| A device is not connected to the Ethernet port on the back.
Solid Green| None – A device is connected to the Ethernet port on the back.
Blinking| The Ethernet port is sending or receiving traffic.
USB
| Off| Connect a device to the USB port to back of the device.
Solid Green| None – A device is connected to the USB port on the back.
Manufacturer Resources
For more detailed technical information use the resources below.
- NetgearC6200_data_sheet [PDF]
- NetgearC6220_Modem_Quickstart [PDF]
- NetgearC6220_user_manual [PDF]
- How to View or Change Your Wireless Network Passphrase
- Restore a Netgear Router to Factory Default Settings
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