BT Whole Home Wi-Fi Instructions

: June 7, 2024
: BT

Table of Contents

BT Whole Home Wi-Fi Instructions
What’s in the box?
Whole Home Wi-Fi discs Power adapter for each disc
Safety instructions and care
- Installation and location
Care and maintenance
- Warnings
Disposing of your old electrical and electronic equipment
Guarantee
- Guarantee conditions:
- Need some help?
Let’s set up your discs
Read More About This Manual & Download PDF:
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

BT Whole Home Wi-Fi Instructions

What’s in the box?

Whole Home Wi-Fi discs Power adapter for each disc

Ethernet cable

Safety instructions and care

Your Whole Home Wi-Fi from BT is manufactured to comply with European safety standards. Please read the following instructions carefully before installing and using it. Keep these instructions safe for future reference.

Installation and location

For indoor use only in the UK.
Position all parts, including power adapters, away from heat and sun (eg away from radiators, window sills or other electrical equipment that can get hot).
Keep area ventilated (eg don’t put behind sofas or in cupboards) and don’t block any vents with objects or thick carpets.
Keep cables out of children’s reach.
Only use power adapters provided by BT for this specific device; contact the BT helpdesk if you need a replacement.
Electronic devices hate liquids; don’t place devices and power adapters in damp areas or near sources of water or splashes.
Product may cause scratches or marks if placed on fragile surfaces (eg veneered wood or delicate fabrics); place on a mat if needed.
Designed for use at room temperatures between 0 and 40°C.

Care and maintenance

Dust with a soft dry cloth; don’t use water or solvent.
Regularly check that objects don’t cover any parts or any vents that could cause overheating.

Warnings

If your devices or power adapters appear damaged, stop using them immediately. Switch off your electrical socket if it’s safe to do so and contact the BT helpdesk. See terms of the guarantee.
Don’t try to open your devices or power adapters. There are no serviceable parts and you risk an electrical shock.
This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm between the unit and your body.

Disposing of your old electrical and electronic equipment

The Government has a legal requirement to minimise the unsorted waste disposal of electrical and electronic equipment and to maximise its separate collection and environmentally sound management. The
symbol shown above and on a product, means you shouldn’t throw it in your normal rubbish at the end of its working life. This product may contain substances that could be harmful to people or the environment if it’s not recycled correctly. Check with your retailer to find out how to recycle your old equipment, or if you’ve bought something from us that has the crossed out wheelie bin symbol on it and it’s similar to the kit you don’t need any more, you can send us your old kit and we’ll get rid of it in an environmentally friendly way. Here’s the address: WEEE Take Back Scheme, BT Returns, BT DF, Darlington Road, Northallerton DL6 7ZY Website address: bt.com/weee We’re not responsible for the costs of returning items. If you don’t wish to return kit to us, lots of electronics shops have their own ‘take back’ schemes where you can recycle very small electrical and electronic goods. If you’re a household user, you can also take it to your local recycling centre – go to recyclenow.com to find the one nearest to you. Please dispose of this carefully and help to protect our planet.

Other information

Whole Home Wi-Fi contains code that is covered by the GNU General Public License (GPL). In accordance with the GPL, BT has made the relevant code available for download at bt.com/help/gplcode

Radio Equipment Directive Declaration of Conformity

Hereby, British Telecommunications plc declares that the radio equipment type Whole Home Wi-Fi (088269, 091073 & 092099) is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: bt.com/ whole home wifi

Restrictions

Operations in the 5.15–5.35GHz band are restricted to indoor usage only.

BE

| BG| CZ| DK| DE| EE| IE

EL

| ES| FR| HR| IT| CY|

LV

LT

| LU| HU| MT| NL| AT|

PL

PT| RO| SI| SK| FI| SE| UK
NO| IS| LI| CH| TR|

|

Radio transmission information

Frequency range (MHz) Max power in the range

2401 – 2473 99.7 mW (19.99dBm)
5170 – 5250 198.15mW (22.97dBm)

Power consumption (per disc)

Disc status Watt/s
In operation 7.09W
Network standby 4.27W
Off mode 0.07W
Elapsed time before going into standby mode 18 minutes

Guarantee

Your Whole Home Wi-Fi is guaranteed for three years from when you bought it. This means we’ll either repair it or replace all or part of the product if it isn’t working properly. If you bought the product more than 28 days ago, we might replace it with a refurbished or repaired one.

Guarantee conditions:

the guarantee only covers problems found in the 3-year guarantee period
you’ll need your receipt or other proof of purchase
your product is returned to BT or one of our partners as instructed
this guarantee doesn’t cover any problems caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents
this guarantee doesn’t affect your statutory rights.

Need some help?

Go to bt.com/wholehomewifi
See frequently asked questions. It’s the quickest and easiest way to get help.
Call us on 0808 100 6116
Monday to Friday 9am to 5.30pm,
Saturday 9am to 2pm.
Let’s get started
Whole Home Wi-Fi
Works with all broadband providers Available in other formats including braille, large print or audio CD. If you would like a copy, please call 0808 100 6116. * Calls to our helpdesk made from the UK mainland and mobile networks are free. International call costs vary.

British Telecommunications plc 2019 We’re registered in England at 81 Newgate Street, London EC1A 7AJ, UK (company number 1800000). All third-party trademark rights are acknowledged. Apple and the Apple logo are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC.

Let’s set up your discs

Important:

please don’t switch on your new discs until the app says you can.

Download the free app Go to the app store for your device and search for ‘Whole Home’.

If you’re using an iPad, you may need to select ‘iPhone only’ at the top of the app store screen.

What does it work with?

iOS 9 and above, and Android™ 5.0 and above.
Open the app
Follow the steps on the app to plug in your first disc and connect to its wi- fi.
Add next disc

After you’ve connected to your first disc, the app will show you how to install the other disc(s) and all the settings for your new Whole Home Wi-Fi network.

Finish up
To make sure your devices always connect to your new Whole Home Wi-Fi network, follow the steps on the app to forget your old network.

Setting up more than one Whole Home Wi-Fi multipack?

To install them on the same network, set up the first pack as shown here. Then to add the discs in the next pack, open the Whole Home Wi-Fi app, tap Settings then Add Another Disc.

Where’s best?

Follow your app’s location checker to find the best place for your disc(s). Make sure they aren’t:

covered or in a confined space – the vents on your discs should always be clear from anything that might block them

on soft furnishings, carpets or delicate surfaces.
Here are some examples of how you might place the discs:

For extra coverage, you can buy more Whole Home Wi-Fi Add-on discs at bt.com/shop

Compatibility with other discs

Only Whole Home Wi-Fi Add-on discs will work with the discs in this box. These discs are not compatible with Premium or Mini Whole Home Wi-Fi discs, or BT’s Complete Wi-Fi service.

Fast flashing blue

(every half second) The disc is connecting to the Whole Home network Wait about 15 seconds

Flashing purple

The disc is updating itself Don’t turn it off while it’s doing this. Updating takes a couple of minutes

Red

There’s a problem somewhere Check the Ethernet connection with your hub. If needed, restart the disc (switch off then on). If the light’s still red, try moving it nearer to one of your other discs