SpinWave Robot – General Information/FAQ’s | Support

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What types of floors should the Robot be used on?

• The SpinWave Robot can be used on low pile carpets/area rugs and hard floors
  • It has Auto Floor Type Recognition – Self adjusts to different floor types
• It is not intended for use on:
  • High pile carpet

What Network Speed can be used?

• Only 2.4 GHz Wi-Fi Networks are supported
  • A 2.4 GHz Wi-Fi Network has a strong penetration and environmental adaptability
• 5 GHz Networks are NOT supported
  • 5 GHz Networks range is shorter and the signals can be easily blocked or weakened by obstacles, like walls

How often should I empty my Dirt Bin?

• To keep your robot running in peak efficiency it is best to empty the Dirt Bin after each scheduled clean and clean the Filters regularly
• If you experience reduced cleaning performance it is an indication that the Dirt Bin should be emptied and the Filters cleaned

Can I leave my Robot On all the time?

• Yes, the Robot can be On and resting on the Dock between cleans
• The Robot must be paired and On if you have a cleaning scheduled > For details see How to Schedule a Cleaning

What Languages are available on the BISSELL App?

• All languages are supported on the BISSELL App for the CleanView Connect
• Go to Account > App Preferences to select

What is the average run time per Cleaning Mode?

• Low = 105 minutes
• Mid = 90 minutes
• Max = 75 minutes
• The robot may return to the dock if it thinks it’s cleaned the entire accessible area, sometimes before the entire battery is consumed
  • For more information about navigation > Go to SpinWave Navigation

Note: When using the Robot manually the default mode is Mid, change the Cleaning Mode in the BISSELL Connect App

What are the Cleaning Modes?

• Manual Cleaning (Auto Cleaning Mode)
  • Turn Robot On
  • Press the Start/Pause Button to start your Robot
  • When your Robot is done cleaning press the Start/Pause Button twice to send it to the dock
• Spot Cleaning
  • Place the Robot where you’d like it to clean
  • Choose Spot Mode in the App, or hit the Start/Pause button 3 times
  • When cleaning is complete, the Robot will stop and the Start/Pause Button will turn white
  • Press the Home button in the App Or press the Start/Pause Button on the Robot twice to send to the Dock
• Automatic Cleaning (Only accessible via the App)
  • Schedule a Cleaning in the App > See list of detailed steps HERE

What are the dimensions and weight of the Robot?

• Weight = 6.59 lbs
• Dimensions:
  • Height = 3.3 inches
  • Diameter = 12.8 inches
  • Length = 13.2 inches

What is the cleaning area on a clean water tank?

• One clean water tank can clean up to 55 square meters

Does the Robot recognize pet messes and avoid them?

• No, the Robot does not differentiate between organic and inorganic substances
• It will attempt to clean any mess or object in it’s path

Will the Robot need to be physically picked up and taken to the docking station?

• If the Robot is unable to reach the docking station before the battery runs out, you’ll need to take it back to the docking station

• If your robot is in the docking zone when the battery is low, it will return itself to the dock to charge

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