EMERSON 3485FCSD Vilter Vission 20/20 Panel Software User Manual
- June 7, 2024
- Emerson
Table of Contents
Important Product Safety Notice
Vilter Vission 20/20 Panel Software
Part Number 3485FCSD
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This is a Product Safety Notice. The filter has determined that certain
software program versions on Vilter flashcards (part number 3485FCSD) in
Vission 20/20 panels shipped between September 24, 2019, to January 3, 2021,
could cause the Vilter compressor to operate beyond preassigned operational
limits and fail to activate the safety shutdowns. This software circumstance
has been found to arise when the Vission 20/20 panel is connected to an
outside third-party monitoring system and the monitoring system sends a
simultaneous start/stop command to the compressor. This situation could result
in the compressor operating fully unloaded with certain fault conditions not
monitored as intended, resulting in an overheated and seized compressor. To
date, Vilter is aware of two incidents where this situation occurred.
Affected Vilter products can be identified by checking the software program
version located on the front screen of the Vilter Vission 20/20 Panel (see
Figure 1). If the software program number on the front screen is one of those
listed below, the Vilter Visions 20/20 Panel is affected and a software update
is required to be performed by a Vilter technician, a Vilter Distributor,
Contractor, or by the end-user according to Vilter provided instructions.
If you determine your flashcard is using one of the affected software versions, the Vilter Vission 20/20 Panel software should be immediately updated with a new flashcard. This software update should occur whether or not your system is connected to an outside third-party monitoring system.
IMPACTED SOFTWARE PROGRAM VERSIONS
If you are a Vilter Distributor or a Contractor, please take immediate steps
to determine if you have sold or installed any of these Vilter Vission 20/20
Panels or Flash Cards using the impacted software program versions, or have
any in your possession. If impacted Vilter Vission 20/20 Panels or Flash Cards
are still in your possession, do not sell or use them until they have been
reworked with the required software update.
If such Vilter Vission 20/20 Panels or Flash Cards have been sold, you must
take immediate measures to contact the customer and advise them of the issue
by sending them this notice so that they can receive the software update. If
you prefer not to contact the customer directly, please provide us with the
names and contact information for all impacted customers and Vilter will
contact them for you. The filter will only use this information for purposes
of this action.
If you are an end-user, please note we plan to have the Vilter Distributor,
Contractor, or a Vilter Service Representative contact you. If you have not
heard from either, please contact Vilter Technical Services at
service.vilter@emerson.com or at
1-800-862-2677 select option #2 to
arrange to request a software remedy solution. If you implement this software
upgrade, the original flashcards must be sent back to Vilter.
References
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