BL102 Series DECT Cordless Telephone

Complete user’s manual
BL102/BL102-2/BL102-3/ BL102-4/BL102-5 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting

Congratulations

on your purchase of this AT&T product. Before using this AT&T product,
please read the Important safety information section on pages 1-2 of this manual. Please thoroughly read this user’s manual for all the
feature operations and troubleshooting information necessary to install
and operate your new AT&T product. You can also visit our website at
https://telephones.att.com or call 1 800-222-3111. In Canada, dial 1 866-288-4268.

This telephone meets the California Energy Commission regulations for energy consumption. Your telephone is set up to comply with the energy-conserving standards right out of the box. No further action is necessary.

This telephone system is compatible with certain AT&T DECT 6.0 cordless
headsets. Visit https://telephones.att.com/headsets for a list of
compatible cordless headsets.

Model number: BL102 (one handset) BL102-2 (two handsets) BL102-3 (three handsets) BL102-4 (four handsets) BL102-5 (five handsets)

Type:

DECT 6.0 cordless telephone/answering system with caller ID/call waiting

Serial number: ____

Purchase date: ____

Place of purchase:

Both the model and serial numbers of your AT&T product can be found on the bottom of the telephone base.
Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service.

Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.
The ENERGY STAR® program (www.energystar.gov) recognizes and encourages the use of products that save energy and help protect our environment. We are proud to mark this product with the ENERGY STAR® label indicating it meets the latest energy efficiency guidelines.

© 2020-2021 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China.

Parts checklist
Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.
Quick start guide BL102/BL102-2/BL102-3/ BL102-4/BL102-5 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting

Quick start guide

Smart call blocker leaflet

Cordless handset
(1 for BL102) (2 for BL102-2) (3 for BL102-3) (4 for BL102-4) (5 for BL102-5)

Telephone base

THIS SIDE UP / CE CÔTÉ VERS LE HAUT

Battery Pack / Bloc-piles : BT162342/BT262342 (2.4V 300mAh Ni-MH) WARNING / AVERTISSEMENT : DO NOT BURN OR PUNCTURE BATTERIES. NE PAS INCINÉRER OU PERCER LES PILES. Made in China / Fabriqué en chine

GP1621

Charger for cordless handset with power adapter installed
(1 for BL102-2) (2 for BL102-3) (3 for BL102-4) (4 for BL102-5)

Battery for cordless handset
(1 for BL102) (2 for BL102-2) (3 for BL102-3) (4 for BL102-4) (5 for BL102-5)

Battery compartment cover
(1 for BL102) (2 for BL102-2) (3 for BL102-3) (4 for BL102-4) (5 for BL102-5)

Wall-mount bracket

Telephone line cord

Power adapter for telephone base

Complete user’s manual
BL102/BL102-2/BL102-3/ BL102-4/BL102-5 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting

Table of contents
Getting started
Important safety information …………… 1 Safety information……………………………. 1 Especially about cordless telephones………………………………………….2 Precautions for users of implanted cardiac pacemakers ……………………………………….2 Pacemaker patients ………………………….2 Especially about telephone answering systems…………………………2
Quick reference guide – handset………3 Quick reference guide – telephone
base ………………………………………………………… 6 Installation ………………………………………………….7 Telephone base and charger
installation …………………………………………… 8 Telephone base installation…………. 8 Charger installation…………………………. 8 Battery installation and charging …… 9 Initial setups…………………………………………….. 11 Set date/time……………………………………. 11 Voice guide to set
Smart call blocker and answering system ………………………… 11 Installation options ……………………………….13 Tabletop to wall-mount installation ………………………………………..13 Wall- mount to tabletop installation………………………………………. 14
Telephone settings
Telephone settings ……………………………….15

Ringer volume ………………………………….. 16 Ringer tone………………………………………… 16 Set date/time…………………………………….17 LCD language……………………………………. 18 Caller ID announce …………………………. 18 Set speed dial voicemail
number …………………………………………….. 19 Voicemail (visual message
waiting) indicator………………………….20 Clear voicemail indicator ……………..20 Key tone ……………………………………………….21 Home area code ……………………………….21 Dial mode …………………………………………… 22 QUIET mode………………………………………. 22
Telephone operation
Telephone operation ………………………….. 23 Making a call ……………………………………… 23 On hook dialing (predialing) ………. 23 Answering a call ………………………………. 23 Ending a call ………………………………………. 23 Auto off……………………………………………….. 23 Temporary ringer silencing………… 23
Telephone operation …………………………..24 Speakerphone…………………………………..24 Last number redial ………………………….24 Handset locator ………………………………. 25
Options while on calls …………………………26 Volume control…………………………………26 Call waiting …………………………………………26 Mute ………………………………………………………26 Chain dialing ……………………………………… 27 Audio Assist® …………………………………….28 Temporary tone dialing ………………..28 Join a call in progress …………………….28

Multiple handset use
Intercom …………………………………………………… 29 Answer an incoming call during an intercom call……………………………..29
Call transfer using intercom …………….30
Directory
About the directory………………………………31 Create directory entries ……………………. 32
Create a new directory entry…….. 32 Add a predialed telephone
number to the directory …………… 33 Review the directory……………………………34
Review directory entries………………34 Search by name ……………………………….34 Dial, delete or edit directory entries…………………………………………………. 35 Display dial…………………………………………. 35 Delete a directory entry………………. 35 Edit a directory entry ……………………. 35
Caller ID
About caller ID………………………………………..36 Information about caller ID with call waiting …………………………….36
Caller ID history …………………………………….. 37 How the caller ID history (caller ID log) works…………………….. 37 Missed (new) call indicator…………. 37
Caller ID operation………………………………..38 Memory match …………………………………38 Review the caller ID history…………38 View dialing options……………………….39 Dial a caller ID log entry………………..39 Delete caller ID log entries ………….39 Save a caller ID log entry to the directory …………………………………. 40 Save a caller ID log entry to the allow list……………………………………. 41 Save a caller ID log entry to the block list ……………………………………42 Save a caller ID log entry to the star name list………………………….42
Reasons for missing caller ID information ………………………………………..43
Smart call blocker
About Smart call blocker*……………….. 44

Call categories ………………………………….45 Call handling …………………………………….. 46 Call block settings……………………………….. 48 Set Smart call blocker on/off …… 48 Set profile………………………………………….. 48 Block list ………………………………………………50 Allow list ……………………………………………… 55 Star name list…………………………………….60 Screening announcement …………..63 Allowed calls ……………………………………………66 Blocked calls ……………………………………………67 Screen unknown calls………………………….68 Screened call options…………………….69 Screen robocalls ……………………………………70 Option while on a call …………………………..71
Answering system
Answering system settings……………… 72 Announcement………………………………… 72 Answer on/off ………………………………….. 73 Call screening……………………………………. 74 Number of rings………………………………. 74 Remote access code……………………… 75 Message alert tone………………………… 76
About the answering system………….. 77 Answering system and voicemail indicators ……………………. 77 Using the answering system and voicemail together …………….. 77 Message capacity ……………………………78 Voice prompts…………………………………..78 Call screening at the telephone base ……………………………………………………. 78 Call screening at the handset…….79 Call intercept……………………………………..79 Base ringer………………………………………….79 Temporarily turning off the message alert tone ……………………..79
Message playback……………………………….. 80 Options during playback…………….. 80 Delete all old messages……………….. 81
Recording and playing memos ……….82 Record a memo………………………………..82 Play back a memo …………………………..82
Base message counter displays……..83 Message counter displays……………83
Remote access……………………………………… 84

Appendix
Adding and registering handsets/ headsets ………………………………………………86 Register a handset to your telephone base………………………………86
Deregistering handsets ……………………..87 Deregister all handsets from your telephone base……………………87
Alert tones and lights………………………… 88 Screen icons …………………………………….. 88 Handset alert tones ……………………… 88 Telephone base tones …………………. 88 Lights …………………………………………………….89
Handset display screen messages….90 Screen display messages …………….90
Troubleshooting…………………………………….92 Maintenance…………………………………………. 101 FCC Part 68 and ACTA ……………………….102 FCC Part 15 ……………………………………………. 104 California Energy Commission
battery charging testing instructions ………………………………………105 Limited warranty ……………………………….. 106 Technical specifications………………….. 108 DECT 6.0 digital technology…….. 108 Telephone operating range …….. 108 Redefining long range coverage
and clarity …………………………………….. 108
Index
Index………………………………………………………… 109

Getting started
Important safety information
This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.
Safety information f Read and understand all instructions in the user’s manual. Observe all markings on the
product. f Avoid using a telephone during a thunderstorm. There may be a slight chance of electric
shock from lightning. f Do not use a telephone in the vicinity of a gas leak. Under certain circumstances, a spark
may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a fire or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc. f Do not use this product near water, or when you are wet. For example, do not use it in a wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquid, unplug any line or power cord immediately. Do not plug the product back in until it has dried thoroughly. f Install this product in a protected location where no one can trip over any line or power cords. Protect cords from damage or abrasion. f If this product does not operate normally, see the Troubleshooting section on pages 92100 of this user’s manual. If you cannot solve the problem, or if the product is damaged, refer to the Limited warranty section on pages 106-107. Do not open this product except as directed in your user’s manual. Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks. f Replace batteries only as described in your user’s manual (pages 9-10). Do not burn or puncture batteries — they contain caustic chemicals. f The power adapters are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under-the-table/cabinet outlet. f For pluggable equipment, the socket-outlet shall be installed near the equipment and shall be easily accessible.
CAUTIONS:
f Use only the power adapters provided with this product. To obtain a replacement, visit our
website at https://telephones.att.com or call 1 800-222-3111. In Canada, dial 1 866-288-4268.
f Use only the supplied rechargeable battery or replacement battery (model BT162342/
BT262342). To order, visit our website at https://telephones.att.com or call 1 800-222-3111. In Canada, dial 1 866-288-4268.
i CAUTION: To prevent risk of fire or battery explosion, replace with the correct battery type. Dispose of used batteries according to the instructions.
1

Getting started
Important safety information
Especially about cordless telephones f Privacy: The same features that make a cordless telephone convenient create some
limitations. Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
f Electrical power: The telephone base of this cordless telephone must be connected to a working electrical outlet which is not controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.
f Potential TV interference: Some cordless telephones operate at frequencies that may cause interference to TVs and VCRs. To minimize or prevent such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference.
f Rechargeable batteries: This product contains nickel-metal hydride rechargeable batteries. Exercise care in handling batteries in order not to create a short circuit with conductive material such as rings, bracelets and keys. The battery or conductor may overheat and cause harm. Observe proper polarity between the battery and the battery charger.
f Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do not burn or puncture. Like other batteries of this type, if burned or punctured, they could release caustic material which could cause injury.
The RBRC Seal means that the manufacturer is voluntarily participating in an industry program to collect and recycle nickel-metal hydride rechargeable batteries when taken out of service within the United States. These batteries may be taken to a participating local retailer of replacement batteries or recycling center. You may call 1-800-8-BATTERY for locations accepting spent Ni-MH batteries.
The RBRC Seal and 1-800-8-BATTERY are registered trademarks of Call2recycle, Inc.
Precautions for users of implanted cardiac pacemakers
Cardiac pacemakers (applies only to digital cordless telephones):
Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:
Pacemaker patients
f Should keep wireless telephones at least six inches from the pacemaker.
f Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket, when it is turned ON.
f Should use the wireless telephone at the ear opposite the pacemaker.
WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.
Especially about telephone answering systems Two-way recording:This unit does not sound warning beeps to inform the other party that the call is being recorded. To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call, you should start the recording process and then inform the other party that you are recording the conversation.
SAVE THESE INSTRUCTIONS
2

Getting started
Quick reference guide – handset
9

1 10

2

3

11

4 12
5

6

7

13

14 8

1 CHARGE indicator
f On when the handset is charging in the telephone base or charger.
2 REDIAL/PAUSE
f Press repeatedly to view the last ten numbers dialed (page 24).
f While entering numbers, press and hold to insert a dialing pause (page 32).
3 pDIR/VOLUME
f Press pDIR to show directory entries when the handset is not in use (page 34).
f Press to scroll up while in menus. f While entering names or numbers, press
to move the cursor to the right. f Press to increase the listening volume
when on a call (page 26), or to increase the message playback volume (page 80).
qCID/VOLUME f Press qCID to show caller ID log when
the handset is not in use (page 38).
f Press to scroll down while in menus.
f While entering names or numbers, press to move the cursor to the left.
f Press to decrease the listening volume when on a call (page 26), or to decrease the message playback volume (page 80).

4 PHONE/FLASH
f Press to make or answer a call (page 23).
f During a call, press to answer an incoming call when you receive a call waiting alert (page 26).
51
f While reviewing a caller ID log entry, press repeatedly to add or remove 1 in front of the telephone number before dialing or saving it in the directory (page 39).
f Press and hold to set or to dial your voicemail number (page 19).
6 TONE
f Press to switch to tone dialing temporarily during a call if you have pulse service.
7 /SPEAKER
f Press to make or answer a call using the speakerphone (page 24).
f Press to switch between the speakerphone and the handset (page 24).

3

Getting started
Quick reference guide – handset
9

1 10

2

3

11

4 12
5

6

7

13

14 8

8 MUTE/DELETE
f During a call, press to mute the microphone (page 26).
f When the handset is ringing, press to mute the ringer temporarily (page 23).
f While reviewing the caller ID log, directory, redial memory, block list, allow list, or star name list, press to delete an individual entry.
f While predialing, press to delete digits. f During message or announcement
playback, press to delete the playing message or the recorded announcement.
9 Visual ringer indicator
f Flashes when there is an incoming call.
10 AUDIO ASSIST®
f Voices will sound louder and clearer when you press AUDIO ASSIST® while on a call using the handset (page 28).
11 MENU/SELECT
f When the handset is not in use, press to show the menu.
f While in the menu, press to select an item or save an entry or setting.

12 OFF/CANCEL
f During a call, press to hang up (page 23).
f While in a menu, press to cancel an operation, back up to the previous menu, or exit the menu display; or press and hold this button to exit to idle mode.
f When the handset is ringing, press to mute the ringer temporarily (page 23).
f Press and hold while the telephone is not in use to erase the missed call indicator (page 37).
13 QUIET# (pound key)
f Press repeatedly to display other dialing options when reviewing a caller ID log entry (page 39).
f Press and hold to enter the QUIET mode setting screen, or to deactivate QUIET mode (page 22).
14 CALL BLOCK
f Press to block the incoming call when the telephone is ringing (page 44) or during the call (page 71).
f When the handset is not in use, press to show the Smart call blocker menu (page 48).

Audio Assist® is a registered trademark of Advanced American Telephones.

4

Getting started
Quick reference guide – handset

Main menu
Play messages ECO

Main menu
Play messages (page 80) Answering sys (page 72) Smart call blk (page 44) Directory (page 31) Caller ID log (page 36) Intercom (page 29) Ringers (page 16) Set date/time (page 17) Caller ID annc (page 18) Settings (page 18)

Using menus:
f Press MENU/SELECT to show the menu. f Press qCID or pDIR to scroll through
menu items. f Press MENU/SELECT to confirm or save
changes to a highlighted menu item.
f Press OFF/CANCEL to cancel an operation, back up to the previous menu, or exit the menu display.

5

Getting started
Quick reference guide – telephone base

6

1 7

2

8

3

9

10

11

4

5

1 /ANSWER ON
f Press to turn the built-in answering system on or off (page 73).
2 /HANDSET LOCATOR
f While the phone is idle, press to page all handsets (page 25).
3 Message counter
f Shows the number of messages or other answering system information.
4 /REPEAT
f Press to repeat a message.
f Press twice to play the previous message (page 80).
5 IN USE indicator
f On when the handset is in use, or when the answering system is answering an incoming call.
f Flashes when another telephone is in use on the same line.
f Flashes when there is an incoming call.

6 Speaker
7 Antenna
8 X/DELETE
f Press to delete the message currently playing (page 80).
f Press twice to delete all old messages when the phone is not in use (page 81).
9 /PLAY/STOP
f Press to start or stop message playback (page 80).
10 q VOLUME p
f During message playback, press to adjust the listening volume (page 80).
f While in idle mode, press to adjust the base ringer volume.
11 /SKIP
f Press to skip a message (page 80).

6

Getting started
Installation

You must install and charge the battery before using the telephone.

See pages 9-10 for easy instructions.

Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (see page 13). For optimum range and better reception, place the telephone base in a central and open location.
If you subscribe to high-speed Internet service (DSL – digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see the following page). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.
Your product may be shipped with a protective sticker covering the handset or telephone base display – remove it before use.
For customer service or product information, visit our website at
https://telephones.att.com or call 1 800-222-3111. In Canada, dial 1 866-288-4268.
Avoid placing the telephone base and charger too close to:
f Communication devices such as television sets, VCRs, or other cordless telephones.
f Excessive heat sources. f Noise sources such as a window with traffic outside, motors, microwave
ovens, refrigerators, or fluorescent lighting. f Excessive dust sources such as a workshop or garage.
f Excessive moisture.
f Extremely low temperature.
f Mechanical vibration or shock such as on top of a washing machine or workbench.

7

Getting started
Telephone base and charger installation

Install the telephone base and charger, as shown below.
The telephone base is ready for tabletop use. If you want to change to wallmounting, see Installation options on page 13 for details.

Telephone base installation

f Plug the large end of the telephone base power adapter into a power outlet not controlled by a wall switch.
f Route the power adapter cord through this slot.
f Raise the antenna.

f Plug the other end of the telephone line cord into a telephone jack or a DSL filter.
If you have DSL high-speed Internet service, a DSL filter (not included) is required. The DSL filter must be plugged into the telephone wall jack.
Telephone line cord
f Plug one end of the telephone line cord into the telephone jack on the back of the telephone base.
f Plug the small end of the telephone base power adapter into the power adapter jack on the back of the telephone base.

Charger installation

Plug the power adapter into a power outlet not controlled by a wall switch.
IMPORTANT INFORMATION
1. Use only the power adapter(s) supplied with this product. To order a replacement power adapter, visit our website at
https://telephones.att.com or call 1 800-222-3111. In Canada, dial 1 866-288-4268.
2. The power adapters are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.
8

Getting started
Battery installation and charging

Install the battery, as shown below. Once you have installed the battery, the screen indicates the battery status (see the following table). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 10 hours of continuous charging. See the table on page 108 for battery operating times.
If the screen shows Put in charger and flashes, you need to charge the handset without interruption for at least 30 minutes to give the handset enough charge to use the telephone for a short time. The following table summarizes the battery charge indicators and actions to take.

Battery indicators
The screen is blank, or shows Put in charger and (flashing).
The screen shows Low battery and (flashing).
The screen shows HANDSET X.

Battery status

Action

Battery has no or very little charge. The handset cannot be used.

Charge without interruption (at least 30 minutes).

Battery has enough charge Charge without interruption to be used for a short time. (at least 30 minutes).

Battery is charged.

To keep the battery charged, place it in the telephone base or charger when not in use.

NOTE: If you are on a phone call in low battery mode, you hear four short beeps every minute.

Step 1 Plug the battery connector securely into the socket inside the handset battery compartment. Insert the supplied battery with the label THIS SIDE UP facing up, as indicated.
THIS SIDE UP

CR1535

BaTtBtHTIe1rWS8yAD3RSPO3INaN4IENcD2M/NkOPEa/BGTAdT/UeBS2BliIPA8oUn/NV3cR- 3ECCIpN4CihRli2NETOenI(Ésa2RSRC.:/S4EPÔFEVRUTaM4NbÉO0ErCiU0NVTqTmPuUE :EéARRhReESCnNBiEL-cARhEMTiLTnHH)eEEASRIUPEITSL.ES.

9

MadNeEinDPAOCShiNWInAONaTBRC/ITNBIFN1BaU8NÉa3bRtGRrt3i/NEe4qrR2AuO/yVéRBOPETeUaPR2ncUTP8IkcT3EN/Sh3iRCHS4IBnTCl2EeSUoE(Mc2RR-S.EIEp4LNilDVETBeE:S4As0T:PU0ITPLEm/ERAISh.ECSNE.i-CMÔH)TÉ VERS LE HAUT CR1535

Getting started
Battery installation and charging
Step 2 Align the cover flat against the battery compartment, then slide it upwards until it clicks into place.
Step 3 Charge the handset by placing it face forward in the telephone base or charger. The CHARGE light on the handset is on during charging.
IMPORTANT INFORMATION 1. Use only the supplied rechargeable battery or replacement battery (model BT162342/
BT262342). To order, visit our website at https://telephones.att.com or
call
1 800-222-3111. In Canada, dial 1 866-288-4268.
2. If you do not use the handset for a long time, disconnect and remove the battery to prevent possible leakage.
10

Getting started
Initial setups
Set date/time After you install your telephone or power returns following a power outage, the handset will prompt you to set the date and time. For instructions, see Set date/time on page 17. To skip setting the date and time, press OFF/CANCEL on the handset.

Date: MM/DD/YY ECO
Time: HH:MM – –

ECO

Voice guide to set Smart call blocker and answering system After you install your telephone for the first time, the telephone base will prompt if you want to set Smart call blocker and answering system. Follow the voice guide to set or skip the settings.
Voice guide to set Smart call blocker The telephone base announces, “Hello! This voice guide will assist you with the basic setup of Smart call blocker…”. With the voice guide, you can set your Smart call blocker: f To screen calls with telephone numbers that are not saved in your
directory, allow list or star name list.
-ORf Do not screen calls, and allow all incoming calls to get through.
Listen to the instructions to set up your Smart call blocker.
If you intend to set your Smart call blocker to screen all incoming calls, we recommend that you add the phone numbers of your family members and friends, and desired businesses to your Directory (see page 31) or Allow list (see page 55), or add their names to the Star name list (see page 60). This will avoid Smart call blocker to screen their calls. For more details, see Smart call blocker on page 44.

11

Getting started
Initial setups
Voice guide to set Answering system After the Smart call blocker setting is done or skipped, the telephone base will then prompt if you want to set up the answering system. Listen to the instructions to set up your answering system.

Stop the voice guide f While the voice guide is playing, press DELETE on the telephone base.

Restart the voice guide f On the telephone base, press the keys in the following sequence.
/SKIP — /SKIP — /SKIP — /REPEAT — /REPEAT — — /PLAY/STOP

/SKIP

12

Getting started
Installation options
Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall-mount bracket to connect with a standard dual-stud telephone wall-mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronic retailers. You might need a professional to install the mounting plate.
Tabletop to wall-mount installation
1. Plug the telephone line into the telephone base. If you are using a DSL filter, plug the other end of the telephone line into the filter. Route the telephone line cord (or DSL filter) through the wall-mount bracket hole.
2. Align the holes on the wall-mount bracket with the standard wall plate and slide the wall-mount bracket down until it locks securely.
3. Position the telephone base, as shown below. Insert the extended tabs of the wall-mount bracket into the slots on the back of the telephone base. Push the telephone base down until it is securely in place.
4. Plug the power adapter into a power outlet not controlled by a wall switch. Plug the other end of the power adapter into the telephone base. Bundle the telephone line cord and power adapter cord neatly with twist ties.

1

2

B

BB

AA

A

3

4

13

Getting started
Installation options
Wall-mount to tabletop installation 1. Unplug the large end of the power adapter from the electrical outlet. 2. If the telephone line cord and power adapter cord are bundled, untie
them first. Slide the wall-mount bracket up and remove it from the wallmounting plate.
3. Unplug the telephone line cord or the DSL filter from the telephone wall jack. Push the telephone base up and away from the wall-mount bracket to detach it from the wall-mount bracket.
4. See Telephone base and charger installation on page 8.
14

Telephone settings
Telephone settings

Use the menu to change the telephone settings.

1. Press MENU/SELECT when in idle mode (when the phone is not in use) to enter the main menu.
2. Press qCID or pDIR to scroll to the feature to be changed.
3. Press MENU/SELECT to select the highlighted item.

Play messages ECO

NOTE: Press OFF/CANCEL to cancel an operation, back up to the previous menu or exit the menu display. Press and hold OFF/CANCEL to return to idle mode.

15

Telephone settings
Telephone settings
Ringer volume You can set the ringer volume level (1-6) to one of six levels or turn the ringer off. When the ringer is off, appears on the screen.
1. Press MENU/SELECT in idle mode to enter the main menu. 2. Use qCID or pDIR to scroll to Ringers, then press
MENU/SELECT. 3. Press MENU/SELECT again to select Ringer volume. 4. Press qCID or pDIR to sample each volume level.
5. Press MENU/SELECT to save your preference. There is a confirmation tone and the screen returns to the previous menu.

Ringers ECO
Ringer volume ECO
Volume: ECO

NOTES:
f The handset ringer volume also determines the ringer volume for intercom calls.
f If the ringer volume is set to off, that handset is silenced for all incoming calls. However, the handset still plays the paging tone when responding to the handset locator.
f If the ringer volume is set to off, the caller ID will not be announced.

Ringer tone
You can choose one of 10 ringer tones.
1. Press MENU/SELECT in idle mode to enter the main menu. 2. Use qCID or pDIR to scroll to Ringers, then press
MENU/SELECT. 3. Press qCID or pDIR to scroll to Ringer tone, then press
MENU/SELECT. 4. Press qCID or pDIR to sample each ringer tone.
5. Press MENU/SELECT to save your preference. There is a confirmation tone and the screen returns to the previous menu.

Ringer tone ECO
Tone: 1 ECO

NOTE: If you turn off the ringer volume, you do not hear ringer tone samples.

16

Telephone settings
Telephone settings

Set date/time
The answering system announces the day and time of each message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. The year must be set so that the day of the week can be calculated from the caller ID information.
After handset registration or a power failure, the handset will prompt you to set the date and time.

Follow the steps to set the month, day, year and time.

1. When the handset is in idle mode, press MENU/SELECT to enter the main

menu.

2. Press qCID or pDIR to scroll to Set date/time and then press MENU/SELECT.

Set date/time

3. Press qCID or pDIR to choose the month, then press

ECO

MENU/SELECT, or enter the number using the dialing

keys.

4. Press qCID or pDIR to choose the day, then press MENU/SELECT, or enter the number using the dialing

Date: MM/DD/YY

keys.

ECO

5. Press qCID or pDIR to choose the year, then press

MENU/SELECT, or enter the number using the dialing

keys, then press MENU/SELECT to move on to set the time.

Time: HH:MM – –

6. Press qCID or pDIR to choose the hour, then press

ECO

MENU/SELECT, or enter the number using the dialing

keys.

7. Press qCID or pDIR to choose the minute, then press

MENU/SELECT, or enter the number using the dialing keys.

8. Press qCID or pDIR to choose AM or PM, then press MENU/SELECT to confirm. There is a confirmation tone and the screen returns to the

previous menu.

NOTE: If the clock is not set when a message is recorded, the system announces, “Time and day not set,” before it plays the message.

17

Telephone settings
Telephone settings
LCD language You can select the language used for all screen displays.
1. Press MENU/SELECT in idle mode to enter the main menu. 2. Use qCID or pDIR to scroll to Settings, then press
MENU/SELECT. 3. Press MENU/SELECT to choose LCD language. 4. Press qCID or pDIR to highlight English, Français
or Español, then press MENU/SELECT to confirm.
NOTE: If you accidentally change the LCD language to French or Spanish, you can reset it back to English without going through the French or Spanish menus. Press MENU/SELECT in idle mode, then enter *364#. There is a confirmation tone.

LCD language ECO
English ECO

Caller ID announce

The caller ID announce feature lets you know who’s calling without having to look at the display. When you have an incoming call, the handset and/or base speaks “Call from…” and the name of the caller based on the directory or caller ID information. If the caller’s name is private or unknown, the phone number up to the last 11 digits will be spoken. If the caller’s phone number is also private or unknown, no information will be spoken.

To turn on/off the caller ID announce on your handset or base:

1. Press MENU/SELECT in idle mode to enter the main menu.
2. Use qCID or pDIR to scroll to Caller ID annc, then press MENU/SELECT.
3. Use qCID or pDIR to select On or Off, then press MENU/SELECT.

Caller ID annc ECO

On

NOTES:

f To use the caller ID announce feature, you must subscribe to caller ID service from your

ECO

telephone service provider.

f This feature does not announce information for call waiting calls.

f It takes at least two rings for the phone to receive caller ID information and announce it. If the phone is answered before the end of the second ring, the phone won’t have time to announce the caller’s information.

f Pronunciation of names may vary with this feature. Not all names may be pronounced correctly.

f Caller ID announce is available in English only.

18

Telephone settings
Telephone settings

Set speed dial voicemail number
This feature lets you save your voicemail number for easy access when you press and hold the 1 key.

To set your voicemail number:

1. Press MENU/SELECT in idle mode to enter the main menu.
2. Use qCID or pDIR to scroll to Settings, then press MENU/SELECT.

Voicemail # ECO

3. Use qCID or pDIR to scroll to Voicemail #, then press MENU/SELECT.

4. Use the dialing keys to enter the voicemail access

Voicemail # _

number provided by your telephone service provider (up

to 30 digits) when prompted.

ECO

f Press qCID or pDIR to move the cursor to the left or right.

f Press MUTE/DELETE to erase a digit.

f Press and hold MUTE/DELETE to erase all digits.

f Press REDIAL/PAUSE to enter a three-second dialing pause (a P appears).

5. Press MENU/SELECT to save.

19

Telephone settings
Telephone settings
Voicemail (visual message waiting) indicator If you subscribe to a voicemail service offered by your telephone service provider, this feature provides a visual indicator when you have new voicemail messages.
New voicemail and the icon appear on the handset screen.

New voicemail

ECO 10:30PM

ANS ON 11/20

NOTES: f This feature does not indicate new messages recorded on your phone’s built-in answering system. f For more information about the difference between your answering system and voicemail, see page 77.

Clear voicemail indicator

Use this feature when the telephone indicates there is new voicemail but
there is none. For example, when you have accessed your voicemail while away from home. This feature only turns off the displayed New voicemail and the
icon; it does not delete your voicemail messages. As long as you have new
voicemail messages, your telephone service provider continues to send the
signal to turn on the indicators.

To manually turn off the new voicemail indicators:

1. Press MENU/SELECT when in idle mode to enter the main menu.
2. Use qCID or pDIR to scroll to Settings, then press MENU/SELECT.
3. Use qCID or pDIR to scroll to Clr voicemail, then press MENU/SELECT.

Clr voicemail ECO

NOTES:
f Your telephone service provider voicemail might alert you to new messages with a stutter (broken) dial tone. Contact your telephone service provider for more details.
f For information about using your voicemail service, contact your telephone service provider.

20

Telephone settings
Telephone settings

Key tone
The handset is set to beep with each key press. You can adjust the key tone volume or turn it off. If you turn off the key tone, there are no beeps when you press keys.

1. Press MENU/SELECT in idle mode to enter the main menu. 2. Use qCID or pDIR to scroll to Settings, then press

Key tone

MENU/SELECT.

ECO

3. Use qCID or pDIR to scroll to Key tone, then press

MENU/SELECT.

4. Use qCID or pDIR to select On or Off.

5. Press MENU/SELECT to save your preference. There is a confirmation tone

and the screen returns to the

previous menu.

Home area code
If you dial 7 digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID history only displays the 7 digits of the telephone number.

This feature makes it easy for you to place a call from the caller ID log. If you dial 10 digits to make a local phone call, do not use this home area code feature. If you do, you cannot place local calls from your caller ID log, as they will have only 7 digits.

To set the home area code:

1. Press MENU/SELECT in idle mode to enter the main menu. 2. Use qCID or pDIR to scroll to Settings, then press
MENU/SELECT. 3. Use qCID or pDIR to scroll to Home area code, then
press MENU/SELECT.
4. Use the dialing keys to enter a three-digit home area code.
f Press MUTE/DELETE to delete a digit.
f Press and hold MUTE/DELETE to delete all digits.
5. Press MENU/SELECT to save.

Home are code ECO
Home are code —
ECO

NOTE: If in the future, your telephone service provider requires you to dial 10 digits to make a local call (area code plus telephone number), you need to delete your home area code and dial out locally from the caller ID log. With the home area code displayed, press and hold MUTE/DELETE until the digits are deleted, and then press MENU/SELECT. The home area code is now restored to its default setting of _ (empty).

21

Telephone settings
Telephone settings

Dial mode

The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone.
To set the dial mode:

Dial mode ECO

1. Press MENU/SELECT in idle mode to enter the main menu.

2. Use qCID or pDIR to scroll to Settings, then press MENU/SELECT.

Touch-tone

3. Use qCID or pDIR to scroll to Dial mode, then press

ECO

MENU/SELECT.

4. Use qCID or pDIR to highlight Touch-tone or Pulse, then

press MENU/SELECT. There is a confirmation tone and the screen returns to the

previous menu.

QUIET mode
When QUIET mode is turned on, the telephone silences all sounds during the set period of time (1-12 hours). After you turn on QUIET mode, this feature activates immediately and the answering system turns on automatically. When QUIET mode is on, the answering system takes calls and records messages without broadcasting them.
To turn QUIET mode on:
1. Press and hold QUIET # in idle mode to enter the QUIET mode setting screen. The screen shows Quiet: hours (1-12 hours).
2. Use the dialing keys to enter the desired number of hours (1-12) you would like to turn on QUIET mode, then press MENU/SELECT. Your screen shows Quiet mode on and .
To turn QUIET mode off: f While QUIET mode is on, press and hold QUIET #. The screen then shows
Quiet mode is off and you hear a confirmation tone.

NOTES:
f If you change the base ringer, handset ringer, ringer volume, key tone, or caller ID announce features when QUIET mode is on, the sample plays but the feature is still muted after saving the setting.
f After QUIET mode is turned off or the set period of time has expired, all muted features will be activated again.
f Intercom is available during QUIET mode, but the handset will not ring.
f When QUIET mode is on, and Smart call blocker is on and in screening mode, all screened calls will be sent to the answering system after screening. For more information on Smart call blocker, see page 44.

22

Telephone operation
Telephone operation

Making a call f Press PHONE/FLASH or
telephone number.

/SPEAKER, then enter the

The screen displays the elapsed time as you talk (in hours, minutes and seconds).

NOTE: Pressing PHONE/FLASH to access services from your telephone service provider does not affect the elapsed time.

Elapsed time
0:00:30

ECO 10:30PM

11/20

Speaker 0:00:30

ECO

On hook dialing (predialing) 1. Enter the telephone number. Press MUTE/DELETE to
make corrections when entering the phone number.
2. Press PHONE/FLASH or /SPEAKER to dial.

10:30PM

11/20

888-883-2445 ECO

Answering a call f Press PHONE/FLASH or /SPEAKER.

10:30PM

11/20

Christine Smith 888-883-2445
ECO

10:30PM

11/20

Ending a call

Press OFF/CANCEL or return the handset to the telephone base or charger.

Auto off
A call ends automatically when you put the handset in the telephone base or charger.

Temporary ringer silencing

Press OFF/CANCEL or MUTE/DELETE while the telephone is ringing to silence

the ringer temporarily on that handset only. This turns off

Ringer muted

the ringer without disconnecting the call. Ringer muted will

display temporarily. The next incoming call rings normally at ECO

the preset volume.

10:30PM

11/20

NOTE: Each handset rings when there is an incoming call unless the ringer volume

is turned off on that handset.

23

Telephone operation
Telephone operation

Speakerphone

During a call, press /SPEAKER to switch between handsfree Elapsed time

speakerphone and normal handset use. Press OFF/CANCEL Speaker 0:00:30 to hang up or return the handset to the telephone base or

charger.

ECO

10:30PM

11/20

NOTES:

f When you use the speakerphone, the key pad of the handset and the /SPEAKER button are lit.
f The speakerphone uses more power than the normal handset. If the handset battery becomes very low while you are using the speakerphone, the call remains in speakerphone mode until you hang up or the battery becomes depleted.
f After installing a battery into the handset, the screen may show Low battery. If you use the speakerphone at this time, the battery may become depleted. Follow the instructions in the Battery installation and charging section on pages 6-7.

Last number redial Each handset stores the last 10 telephone numbers dialed (up to 30 digits).
To view the 10 most recently dialed numbers: f To display the most recently called number, press REDIAL/PAUSE. f To view up to 10 recently called numbers, press REDIAL/PAUSE, then qCID
or pDIR, or press REDIAL/PAUSE repeatedly. The handset beeps twice at the end of the list. Press OFF/CANCEL to exit.

To redial a number:
f To dial the displayed number, press PHONE/FLASH or /SPEAKER.
-OR-
f Press PHONE/FLASH or /SPEAKER, then press REDIAL/PAUSE repeatedly to view the redial memory. Press MENU/SELECT to dial the displayed number.

Redial 1/10 888-883-2445
ECO

To delete a number:
f While the screen displays the desired number, press MUTE/DELETE to delete the number from the redial memory.

24

Telephone operation
Telephone operation
Handset locator The handset locator feature is useful if you misplace any handsets.
To start the paging tone:
f Press /HANDSET LOCATOR on the telephone base to start the paging tone on all handsets for 60 seconds.
NOTE: If you press OFF/CANCEL or MUTE/DELETE on a handset, the ringer of that handset stops, but the paging to the rest of the handsets continues.
To stop the paging tone:
f Press PHONE/FLASH, /SPEAKER, or any dialing key (0-9, TONE , or #) on the handset(s). -OR-
f Press /HANDSET LOCATOR on the telephone base.

Paging

ECO 10:30PM

ANS ON 11/20

25

Telephone operation
Options while on calls
Volume control
To adjust the listening volume of a handset: f Press VOLUME or VOLUME on the handset while
on a call.
To adjust the listening volume of the telephone base: f Press VOL or VOL while listening to the message
playback on the telephone base.

NOTES:
f Handset and speakerphone volume settings are independent.
f When the volume reaches the minimum or maximum setting, you hear two beeps.

Call waiting
If you subscribe to call waiting service from your telephone service provider, and someone calls while you are already on a call, you hear two beeps. Press
PHONE/FLASH to put your current call on hold and take the new call. Press PHONE/FLASH at any time to switch back and forth between calls.

NOTE: Missed call waiting calls are not counted as missed calls.
Mute Use the mute function to turn off the microphone. You can hear the caller, but the caller cannot hear you.
To mute a call: · While on a call, press MUTE/DELETE. When mute is on,
the handset screen shows Muted until you turn off mute.
To end mute a call: · Press MUTE/DELETE again. When mute is off, Microphone
on appears temporarily on the handset screen.

Muted ECO

Microphone on ECO
26

Telephone operation
Options while on calls

Chain dialing
Use this feature to initiate a dialing sequence from the numbers in the directory, caller ID history or redial memory while you are on a call.
Chain dialing is useful when you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID history or redial list.

To access the directory while on a call:

1. Press MENU/SELECT. 2. Press qCID or pDIR to scroll to Directory and then press
MENU/SELECT. 3. Press qCID or pDIR to scroll to the desired number.
4. Press MENU/SELECT to dial the number shown.

Directory ECO

To access the caller ID log while on a call:
1. Press MENU/SELECT. 2. Press qCID or pDIR to scroll to Caller ID log, then press
MENU/SELECT. 3. Press qCID or pDIR to scroll to the desired number.
4. Press MENU/SELECT to dial the number shown.

Caller ID log ECO

To access the redial list while on a call:
1. Press REDIAL/PAUSE to show the most recently dialed number.
2. Press qCID or pDIR to scroll to the desired number, or press REDIAL/PAUSE repeatedly to show the last 10 recently dialed numbers. Then, press MENU/SELECT to dial the number shown.

Redial 1/10 888-883-2445
ECO

NOTES:
f You cannot edit a directory entry while on a call. For more details about the directory, see page 31.
f You cannot copy a caller ID entry into the directory while on a call. For more details about the caller ID history, see page 36.
f If you press REDIAL/PAUSE while on a call, you can only view the 10 most recently dialed numbers and you cannot erase the entries. For more details about the redial memory, see page 24.
f Press OFF/CANCEL to exit redial, directory or caller ID history when on a call.

27

Telephone operation
Options while on calls
Audio Assist® The Audio Assist® feature makes voices sound louder and clearer. To turn the Audio Assist® feature on: Press AUDIO ASSIST® while you are on a call using the handset, the screen shows AUDIO ASSIST. To turn the Audio Assist® feature off: Press AUDIO ASSIST® again. This feature is also turned off automatically after you hang up.
Temporary tone dialing If you have pulse (rotary) service only, you can switch from pulse to touch-tone dialing temporarily during a call. This is useful if you need to send touch-tone signals to access your telephone banking or long distance services. 1. During a call, press TONE . 2. Use the dialing keys to enter the desired number. The telephone sends
touch-tone signals. 3. The telephone automatically returns to pulse dialing after you end the call.
Join a call in progress When a handset is already on a call and you would like to join the call, press
PHONE/FLASH or /SPEAKER on your handset. Press OFF/CANCEL or place the handset in the telephone base or charger to end the call. The call does not end until all handsets hang up.
NOTE: You can use a maximum of four system handsets at the same time on an outside call.
Audio Assist® is a registered trademark of Advanced American Telephones.
28

Multiple handset use
Intercom

Use the intercom feature for conversations between two handsets. This feature is only available if you have at least two system handsets. You can buy accessory handsets (AT&T model BL102-0) to expand your system.

Use a handset to initiate intercom calls.
1. Press MENU/SELECT on the handset in idle mode to enter the main menu. Press qCID or pDIR to scroll to Intercom, then press MENU/SELECT.

Calling HS X ECO

2. If you have two system handsets, the handset shows Calling HS X (X represents the handset number). The destination device rings and shows HS X is calling.
-ORIf you have more than two system handsets, press qCID or pDIR to select a device, or use the dialing keys to enter a device number (1-5). The handset shows Calling HS X. The destination handset rings and shows HS X is calling.

HS X is calling ECO
Intercom ECO

To answer an intercom call:
f Press PHONE/FLASH, or /SPEAKER on the called handset. Both handsets now show Intercom.

To end an intercom call:
3. Press OFF/CANCEL or places the handset back in the telephone base or charger.

NOTES: f Before the intercom call is answered, you can cancel it by pressing OFF/CANCEL. f If the called party does not answer within 100 seconds or if the handset is in use, on a call or out of range, the
calling handset shows No answer. Try again.. f Pressing OFF/CANCEL or MUTE/DELETE temporarily silences the intercom ringer. f You can only use one pair of handsets to make intercom calls at a time.
Answer an incoming call during an intercom call If you receive an incoming outside call during an intercom call, there is a two-beep call waiting tone.
· To answer the call, press PHONE/FLASH. The intercom call ends automatically. The party on the intercom call hears four beeps. Other system handsets can also answer the incoming call by pressing PHONE/FLASH.

29

Multiple handset use
Call transfer using intercom

Use the intercom feature to transfer an outside call to another system handset. You can also share an outside call with another system handset. This feature is available only if you have two or more handsets.

To transfer or share an outside call using intercom:

1. When on an outside call, press MENU/SELECT. 2. Press qCID or pDIR to scroll to Intercom and press
MENU/SELECT. The call is automatically put on hold.

Intercom

3. If you have two system handsets, the handset shows

ECO

Calling HS X (X represents the handset number). The

destination device rings and shows HS X is calling.

-ORIf you have more than two system handsets, press qCID or pDIR to
select a device, or use the dialing keys to enter a device number (1-5). The
handset shows Calling HS X. The destination handset rings and shows HS
X is calling.

4. To answer the intercom call on the other handset, press PHONE/FLASH, or /SPEAKER on the destination handset. The outside
call is still on hold. Both devices now show Intercom.

5. To transfer the call, press OFF/CANCEL or place the handset back in the telephone base or charger. The other handset automatically connects to the outside call.

-ORYou can let the other device join you on the outside call in a three-way conversation. Press PHONE/FLASH on the originating or destination handset.

-ORThe called party can end the intercom call by pressing
OFF/CANCEL or by placing the other handset back in the telephone base or charger. The outside call continues with the originating handset.

30

Directory
About the directory

The directory stores up to 50 entries with up to 30 digits for each phone
number and 15 characters for each name. A convenient search feature can help you find and dial numbers quickly (page 34).

f The directory is shared by all handsets. Changes made to the directory from any handset apply to all.

Charlie Johnson 888-883-2445

f Only one handset can review the directory at a time. If

ECO

another handset tries to enter the directory, its screen

shows Not available.

f When there are no records in the directory, the screen shows List empty.

f When you try to save a number already stored in the directory, the screen shows Number repeated.

f Directory entries can also be saved to the allow list or block list. See Allow list on page 55 and Block list on page 50.

f When Smart call blocker is on, calls with numbers saved in the directory will get through and ring on your telephone. If a number saved in the directory is also saved in the block list, calls from this number will be blocked.

31

Directory
Create directory entries

Create a new directory entry

1. Press MENU/SELECT in idle mode to enter the main menu. 2. Press qCID or pDIR to scroll to Directory, then press
MENU/SELECT.
3. Press MENU/SELECT to choose Add new entry.

Directory ECO

4. Use the dialing keys to enter a telephone number (up to 30 digits) when prompted.
f Press qCID or pDIR to move the cursor to the left or right.

Add new entry ECO

f Press MUTE/DELETE to erase a digit.

f Press and hold MUTE/DELETE to erase all digits.
f Press and hold REDIAL/PAUSE to enter a 3-second dialing pause (a P appears).

Enter number 888-883-2445
ECO

-OR-

Copy a number from the redial list by pressing REDIAL/PAUSE, then qCID or pDIR, or pressing REDIAL/PAUSE repeatedly
to locate the number. Press MENU/SELECT to copy the number.

5. Press MENU/SELECT to move on to the name.
The display shows Number repeated if the number is already in the directory. You cannot save the same number twice.

Enter name Robert Brown
ECO

6. Use the dialing keys to enter a name (up to 15 characters) when prompted. Each time you press a key, the character on that key appears. Additional key presses produce other characters on that key. See the chart on the next page.
f Press qCID or pDIR to move the cursor to the left or right.

Enter name Charlie Johnson
ECO

f Press 0 to add a space.

f Press MUTE/DELETE to erase a character.

f Press and hold MUTE/DELETE to erase all characters.
f Press TONE to change the next letter to upper or lower case.
7. Press MENU/SELECT to store your new directory entry. There is a confirmation tone and the screen shows Saved. To change the entry later, see page 35.

NOTE: The first letter of every word is a capital letter. The remaining letters in a word start as lower case letters, as shown in the chart on the next page.

32

Directory
Create directory entries

Dialing keys

1

2

1

1

.

2

A

B

3

D

E

4

G

H

5

J

K

6

M

N

7

P

Q

8

T

U

9

W

X

0

space 0

Characters by number of key presses

3

4

5

6

7

8

9

–

`

(

)

&

C

a

b

c

2

F

d

e

f

3

I

g

h

i

4

L

j

k

l

5

O

m

n

o

6

R

S

p

q

r

s

7

V

t

u

v

8

Y

Z

w

x

y

z

9

10 11

/

,

Add a predialed telephone number to the directory You can save a predialed telephone number to the directory.
1. Enter the telephone number when in idle mode. 2. Follow the steps in Edit a directory entry on page 35.

33

Directory
Review the directory
Review directory entries 1. Press DIRp when in idle mode. The summary screen shows briefly and
then the first entry in the directory shows. 2. Press qCID or pDIR to browse through the directory. Entries appear
alphabetically by the first letter in the name. -OR1. Press MENU/SELECT when in idle mode. 2. Press qCID or pDIR to scroll to Directory, then press MENU/SELECT. 3. Press qCID or pDIR to scroll to Review, then press press MENU/SELECT. 4. Press qCID or pDIR to browse through the directory. Entries appear alphabetically by the first letter in the name.
NOTES: f If the telephone number in the directory exceeds 15 digits, < appears in front of the telephone number. Press
TONE to move towards the end of the telephone number or press # to move towards the beginning of the telephone number. f List empty appears if there are no directory entries.
Search by name 1. Press DIRp in idle mode to show the first listing in the directory. 2. When an entry appears, press the dialing keys (0-9) to start a name search.
The directory shows the first name beginning with the first letter associated with the dialing key, if there is an entry in the directory beginning with that letter. Press qCID or pDIR to scroll through the directory. 3. To see other names starting with the letters on the same dialing key, keep pressing the key. The names appear in alphabetical order.
For example, if you have the names Jennifer, Jessie, Kevin and Linda in your directory: f If you press 5 (JKL) once, you see Jennifer. Press qCID and you
see Jessie. f If you press 5 (JKL) twice, you see Kevin. f If you press 5 (JKL) three times, you see Linda. f If you press 5 (JKL) four times, you see 5 and then the directory entry
beginning with 5 or the next closest entry after 5. f If you press 5 (JKL) five times, you see Jennifer again.
NOTES: f If there is no name matching the first letter of the key you press, the directory shows a name matching the
following letters of the key. f If you press a key (0-9) and no name starts with any of the letters on that key, the directory shows the entry
matching the next letter in the directory.
34

Directory
Dial, delete or edit directory entries
To dial, delete or edit a directory entry (name and number), the entry must be displayed on the handset. Use Review the directory (page 34) to show an entry.

Display dial
To dial a displayed number from the directory, press PHONE/FLASH or /SPEAKER.

Delete a directory entry
To delete the displayed directory entry, press MUTE/DELETE. The screen shows Delete contact?. Press MENU/SELECT to confirm. There is a confirmation tone and the screen shows Contact deleted. You cannot retrieve a deleted entry.

Charlie Johnson 888-883-2445
ECO

Delete entry? ECO

Edit a directory entry 1. When a directory entry displays, press MENU/SELECT. The screen shows
Enter number along with the phone number to be edited. If you only want to edit the name, skip to Step 3.
2. To edit the number: f Press the dialing keys to add digits. f Press qCID or pDIR to move the cursor to the left or right. f Press MUTE/DELETE to erase a digit. f Press and hold MUTE/DELETE to erase all digits. f Press and hold REDIAL/PAUSE to add a three-second pause, if desired.
3. Press MENU/SELECT to save the number. The screen shows Enter name along with the name to be edited.
4. To edit the name: f Press the dialing keys to add characters (page 31). f Press qCID or pDIR to move the cursor to the left or right. f Press MUTE/DELETE to erase a character. f Press and hold MUTE/DELETE to erase all characters. f Press TONE to change the next letter to upper or lower case.
5. Press MENU/SELECT. There is a confirmation tone and the screen shows Saved.
35

Caller ID
About caller ID
This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring.

Information about caller ID with call waiting
Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.

It might be necessary to change your telephone service to use this feature. Contact your telephone service provider if:
f You have both caller ID and call waiting, but as separate services (you might need to combine these services).
f You have only caller ID service, or only call waiting service.
f You don’t subscribe to caller ID or call waiting services.
There are fees for caller ID services. In addition, services may not be available in all areas.

Christine Smith 888-883-2445
ECO

10:30PM

11/20

This product can provide information only if both you and the caller are in areas offering caller ID service and
if both telephone service providers use compatible equipment. The time and
date, along with the call information, are from the telephone service provider.

Caller ID information might not be available for every incoming call. Callers may intentionally block their names and/or telephone numbers. To view caller ID log entries with numbers between 16 and 24 digits, you must save the entry to the directory (see page 40).

NOTE: You can use this product with regular caller ID service, or you can use this product’s other features without subscribing to caller ID or combined caller ID with call waiting service.

36

Caller ID
Caller ID history
How the caller ID history (caller ID log) works
The telephone stores caller ID information about the last 50 incoming calls in the telephone base. Entries are stored in reverse chronological order. The phone deletes the oldest entry when the log is full to make room for new calls. This information is common to all handsets, so changes made using any handset are reflected in all other handsets. If you answer a call before the information appears on the screen, it does not show in the caller ID history.
NOTE: Each entry may have up to 24 digits for the phone number and 15 characters for the name.

Christine Smith 888-883-2445
ECO

10:30PM

11/20

Missed (new) call indicator
When a handset is in idle mode and has new or missed calls, its screen shows XX Missed calls.

2 Missed calls

All new or missed entries are counted as missed calls. Each time you review a new caller ID log entry (indicated by NEW on the handset screen), the number of missed calls decreases by one.
If you do not want to review the missed calls one by one, but still want to keep them in the caller ID history, you can press and hold OFF/CANCEL for four seconds when the handset is idle. All the entries in the caller ID history become old (reviewed already), and the missed calls message goes away.

ECO 10:30PM

ANS ON 11/20

Charlie Johnson 888-883-2445

ECO 09:30PM

ANS ON 11/19

37

Caller ID
Caller ID operation
Memory match
If the incoming telephone number matches the last seven digits of a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory.
For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory.
NOTE: The number shown in the caller ID log will be in the format sent by the telephone service provider. The telephone service provider usually delivers 10-digit phone numbers (area code plus telephone number). If the telephone number of the caller does not match a number in your directory, the name will appear as it is delivered by the telephone service provider.

Christine Smith 888-883-2445
ECO

10:30PM

11/20

Review the caller ID history

Review the caller ID history to find out who called, to return the call, or to copy

the caller’s name and number into your directory. List empty appears if there

are no records in the caller ID log.

1. When a handset is in idle mode, press qCID to review

2 Missed calls

the caller ID history in reverse chronological order

ECO

starting with the most recent call. -OR-

10:30PM

ANS ON 11/20

Review the caller ID history by pressing MENU/SELECT. Press qCID or pDIR to scroll to Caller ID log, then press MENU/SELECT twice to select Review.
2. Press qCID or pDIR to scroll through the list.

3. Press OFF/CANCEL to exit the caller ID history.

You hear a double beep when the list reaches the beginning or end of the caller ID log.

NOTE: Only one handset can review the caller ID history at a time. If another handset tries to enter the directory or caller ID history, it shows Not available.

Caller ID log

ECO

Time of call

Caller’s name

Charlie Johnson 888-883-2445

ECO 09:30PM

NEW ANS ON
11/19

Caller’s number
Appears if it is a new or missed call. Date of call

38

Caller ID
Caller ID operation

View dialing options
Although the incoming caller ID log entries have 10 digits (the area code plus the seven-digit number), in some areas, you might need to dial only the 7 digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change and store the number of digits that you dial in the caller ID log.

While reviewing the caller ID log, press # repeatedly to show different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory.
Press 1 repeatedly if you need to add or remove 1 in front of the telephone number before dialing or saving it in the directory.

888-883-2445 1-888-883-2445
883-2445 1-883-2445

Press # (pound key)

883-2445 1-883-2445
888-883-2445 1-888-883-2445

Press 1

When the number is in the correct format for dialing, press PHONE/FLASH or /SPEAKER to call the number.

To save the number to the directory, see Save a caller ID log entry to the directory on the next page.

Dial a caller ID log entry 1. When in the caller ID log, press qCID or DIRp to browse. 2. Press PHONE/FLASH or /SPEAKER to dial the displayed entry.

Delete caller ID log entries To delete an entry:
f Press MUTE/DELETE to delete the shown entry.
To delete all entries:
1. Press MENU/SELECT when in idle mode. 2. Press qCID or pDIR to scroll to Caller ID log, then press
MENU/SELECT. 3. Press qCID or pDIR to scroll to Del all, then press
MENU/SELECT. 4. When the screen shows Delete all?, press
MENU/SELECT to confirm. There is a confirmation tone and the screen returns to the previous menu.

Delete all ECO

39

Caller ID
Caller ID operation
Save a caller ID log entry to the directory 1. When in the caller ID log, press qCID or pDIR to browse. 2. Press MENU/SELECT to select an entry. The screen displays EDIT NUMBER. 3. Use the dialing keys to edit the number.
f Press qCID or pDIR to move the cursor to the left or right. f Press MUTE/DELETE to backspace and erase a digit. f Press and hold MUTE/DELETE to erase all digits. f Press and hold REDIAL/PAUSE to insert a three-second dialing pause
(a P appears). 4. Press MENU/SELECT to move to the name. The screen displays EDIT NAME.
Use the dialing keys (page 31) to edit the name. f Press qCID or pDIR to move the cursor to the left or right. f Press MUTE/DELETE to erase a character. f Press and hold MUTE/DELETE to erase all characters. f Press TONE to change the next letter to upper or lower case. 5. Press MENU/SELECT when done. The handset shows Saved.
NOTES: f You might need to change how a caller ID number is dialed if the entry does not appear in the correct format. Caller ID
numbers might appear with an area code that is not necessary for local calls, or without a 1 that is necessary for long distance calls (see View dialing options on page 39). f If the name you received from the telephone service provider is all in capital letters, the first letter of every word remains a capital letter, while other letters become lower case. However, the next letter after the prefix “Mac”, “Mc”, or “O'”, is kept as a capital letter. For example, the “D” in “MacDonald” is kept as a capital letter. Another exception is that “VAN DER” will be changed to “Van der”. f If the telephone number from the caller ID information has already been saved in the directory under a different name, the new name will overwrite the old one.
40

Caller ID
Caller ID operation
Save a caller ID log entry to the allow list 1. When in the caller ID log, press qCID or pDIR to browse. 2. When the desired entry displays, press MENU/SELECT. 3. Press qCID or pDIR to scroll to To Allow list, then press
MENU/SELECT. 4. When the screen displays Enter number, use the dialing keys to edit the
number. f Press qCID or pDIR to move the cursor to the left or right. f Press MUTE/DELETE to backspace and erase a digit. f Press and hold MUTE/DELETE to erase the entire entry. f Press and hold REDIAL/PAUSE to insert a three-second dialing pause (a P
appears). 5. Press MENU/SELECT to move to the name. 6. When the screen displays Enter name, use the dialing keys to edit the name.
f Press qCID or pDIR to move the cursor to the left or right. f Press 0 to add a space. f Press MUTE/DELETE to erase a character. f Press and hold MUTE/DELETE to erase all characters. f Press TONE to change the next letter to upper or lower case. 7. Press MENU/SELECT when done. The screen shows Saved.
41

Caller ID
Caller ID operation
Save a caller ID log entry to the block list 1. When in the caller ID log, press qCID or pDIR to browse. 2. When the desired entry displays, press MENU/SELECT. 3. Press qCID or pDIR to scroll to To Block list, then press
MENU/SELECT. 4. When the screen displays Enter number, use the dialing keys to edit the
number. f Press qCID or pDIR to move the cursor to the left or right. f Press MUTE/DELETE to backspace and erase a digit. f Press and hold MUTE/DELETE to erase the entire entry. f Press and hold REDIAL/PAUSE to insert a three-second dialing pause (a P
appears). 5. Press MENU/SELECT to move to the name. 6. When the screen displays Enter name, use the dialing keys to edit the name.
f Press qCID or pDIR to move the cursor to the left or right. f Press 0 to add a space. f Press MUTE/DELETE to erase a character. f Press and hold MUTE/DELETE to erase all characters. f Press TONE to change the next letter to upper or lower case. 7. Press MENU/SELECT when done. The screen shows Saved.
Save a caller ID log entry to the star name list 1. When in the caller ID log, press qCID or pDIR to browse. 2. When the desired entry displays, press MENU/SELECT. 3. Press qCID or pDIR to scroll to To Star name, then press
MENU/SELECT. The screen displays Star the name?. 4. Press MENU/SELECT to confirm.
42

Caller ID
Reasons for missing caller ID information
There are occasions when other information or no information shows for various reasons:

On-screen message

Reason

PRIVATE NUMBER

The caller prefers not to show the phone number.

PRIVATE NAME

The caller prefers not to show the name.

PRIVATE CALLER

The caller prefers not to show the phone number and name.

UNKNOWN NUMBER UNKNOWN NAME UNKNOWN CALLER

Your telephone service provider cannot determine the caller’s number.
Your telephone service provider cannot determine the caller’s name.
Your telephone service provider cannot determine the caller’s name and telephone number.
Calls from other countries may also generate this message.

43

Smart call blocker
About Smart call blocker*
If you have subscribed to caller ID service, then you can use Smart call blocker to filter robocalls, telemarketing calls and unwanted calls, while allowing welcome calls to get through. You can set up your lists of welcome callers and unwelcome callers. Smart call blocker allows calls from your welcome callers to get through, and it blocks calls from your unwelcome callers. For other unknown calls, you can allow these calls, block these calls, or forward these calls to the answering system. With some easy configurations, you can set to only filter robocalls by asking the callers to press the pound key (#) before the calls are put through to you. You can also set Smart call blocker to screen incoming calls by asking the callers to record their names and press the pound key (#). After your caller completes the request, your telephone rings and announces the caller’s name. You can then choose to block or answer the call, or you can forward the call to the answering system. If the caller does not respond or record his/her name, the call is blocked from ringing through. When you add your welcome callers to your directory or allow list, their calls will bypass all screening and ring directly to your handsets.
NOTES: f Smart call blocker is on, once you install your telephone. It allows all incoming calls to get through and ring by
default. You can change the Smart call blocker settings to screen incoming calls. For more details, see Set profile (page 48). f With call screening active, Smart call blocker screens and filters all incoming calls from numbers or names that are not yet saved in your directory, allow list, block list, or star name list. You can easily add incoming phone numbers to your allow list and block list. This allows you to build up your lists of allowed and blocked numbers, and Smart call blocker will know how to deal with these calls when they come in again. f To turn off Smart call blocker, see Set Smart call blocker on/off on page 48.

• Includes licenced QaltelTM technology. QaltelTM is a trademark of Truecall Group Limited.
  44

Smart call blocker
About Smart call blocker
Call categories Calls are classified into four categories: Welcome calls Welcome calls are calls with telephone numbers saved in your allow list or directory, and not in your block list. Welcome calls also include calls with caller names saved in your star name list.
NOTES: There are many organizations like schools, medical offices, and pharmacies that use robocalls to communicate important information to you. Robocall uses an autodialer to deliver pre-recorded messages. By entering the name of the organizations into the star name list, it ensures these calls will ring through when you only know the caller names but not their numbers.
Unwelcome calls Unwelcome calls are calls with telephone numbers saved in your block list, and you want to block their calls. Calls without numbers Calls without numbers are calls that are “out of area” or with numbers set to “Private”. Uncategorized calls Uncategorized calls include calls with absent caller ID number, calls with numbers that are not in your directory, allow list, or block list, or calls with caller ID names that are not in your star name list.
NOTE: The allow list stores up to 200 entries, the block list stores up to 1,000 entries, and the star name list stores up to 10 names.
45

Smart call blocker
About Smart call blocker

Call handling
f Smart call blocker is set to on, and to allow all incoming calls by default. When Smart call blocker is on, the first ring of all incoming calls will be muted.
f If your directory, allow list, star name list and block list are empty when Smart call blocker is on, and you have set to screen calls, the telephone will screen all incoming calls and asks callers to announce their names or press the pound key (#).
f If Smart call blocker is off, all incoming calls rings, including numbers saved in the block list.
f If QUIET mode is on, and Smart call blocker is on and in screening mode, all screened calls will be sent to the answering system after screening.
Smart call blocker handles calls in the following ways:

Call category

Welcome calls

f Numbers saved in allow list.
f Numbers saved in directory.
f Numbers not found in block list.
f Caller ID names saved in star name list.

Call handling / Set profile options
The telephone rings when there is an incoming call with number saved in your allow list or directory, but not in your block list. Robocalls with caller names saved in your star name list will also ring.

Unwelcome calls

f Numbers saved in block list.

The telephone does not ring when there is an incoming call with number saved in your block list, and the call will be rejected.

46

Smart call blocker
About Smart call blocker

Call category

Call handling / Set profile options

Unknown calls

f Calls without numbers

You can select one of the following five profile options for handling all unknown calls.

– Numbers that are

“out of area” or set to “Private”.

Screen unknown The telephone plays the screening announcement, and then ask the caller

to say his/her name before the call rings

on your telephone. You can then answer

the call, and hear the caller’s name

announced. You can decide whether to

accept or reject the call, or to forward the

call to the answering system.

f Uncategorized Screen robot

calls
– With absent caller ID number.

The telephone plays the screening announcement, and then ask the caller to press the pound key (#) before the call rings on your telephone. You can then

– Numbers

answer the call.

not found in directory.

Allow unknown (default settings) The telephone allows these calls to get

– Numbers not

through and ring. The caller’s number,

found in allow list. even if it is available, will not be saved to

– Numbers not

the allow list.

found in block Unknown to answering system

list.

The telephone forwards these calls to the

– With caller ID

answering system without ringing.

names not found Block unknown

in star name list The telephone rejects these calls with

block announcement without ringing.

The caller’s number, even if it’s available,

will not be saved to the block list.

NOTE: You can set to screen, allow, or block all unknown calls without numbers, or unknown calls with
numbers not saved in your Directory, Allow list or Star name list. You can also send these calls to the answering system. Allow unknown is the default profile setting. To change the setting, see Set profile on page 48.

47

Smart call blocker
Call block settings
Set Smart call blocker on/off The Smart call blocker feature is set to on by default. 1. Press CALL BLOCK on the handset when it is not in
use, and then press MENU/SELECT to select SCB On/Off. -ORPress MENU/SELECT to enter the main menu when the handset is not in use. Press qCID or pDIR to scroll to Smart call blk, then press MENU/SELECT twice. 2. Press qCID or pDIR to highlight On or Off, then press MENU/SELECT to save the setting. You hear a confirmation tone.
NOTE: If you set SCB On/Off to Off, all settings under Set profile (see below) will be invalid.
Set profile There are five profile setting options, which allows you to quickly set up Smart call blocker. 1. Press CALL BLOCK on the handset when it is not in use.
-ORPress MENU/SELECT to enter the main menu when the handset is not in use. Press qCID or pDIR to scroll to Smart call blk, then press MENU/SELECT. 2. Press qCID or pDIR to scroll to Set profile, then press MENU/SELECT. 3. Press qCID or pDIR to select one of the following options, then press MENU/SELECT.
f Screen unknown – screen any calls without numbers or with numbers not saved in the Directory, Allow list, or Star name list.
– This profile setting sets the telephone to screen all unknown calls and asks the callers to say their names before putting the calls through to you. See Screen unknown calls on page 68.
f Screen robot – screen robocalls.
– This profile setting sets the telephone to screen all unknown calls and asks the callers to press the pound key (#) before putting the calls through to you. See Screen robocalls on page 70.
f Allow unknown (default setting) – allow all unknown calls to ring, except calls with numbers saved in the block list.
– This profile setting sets the telephone to allow all unknown calls to get through and ring. Calls with numbers saved in the block list will be rejected.
48

Smart call blocker
Call block settings
f UnknownToAns.S – forward all unknown calls to the answering system.
– This profile setting sets the telephone to forward all unknown calls to the answering system.
f Block unknown – block all unknown calls.
– This profile setting sets the telephone to block all unknown calls. NOTES:
f If you set SCB On/Off to Off, selected setting under Set profile will be invalid, and all incoming calls will ring, including calls with numbers in your block list.
f There may be robocalls that you do not want to miss. For example, robocalls with announcements or notices from schools or pharmacies. You can set up your star name list with these caller names to allow their calls to get through to you. See Star name list on page 60.
49

Smart call blocker
Call block settings
Block list Add numbers that you want to prevent their calls from ringing through. The block list stores up to 1,000 entries.
Add a block entry: 1. Press CALL BLOCK on the handset when it is not in use.
-ORPress MENU/SELECT to enter the main menu when the handset is not in use. Press qCID or pDIR to scroll to Smart call blk, then press MENU/SELECT. 2. Press qCID or pDIR to scroll to Block list, and then press MENU/SELECT. 3. Press qCID or pDIR to scroll to Add new entry, then press MENU/SELECT. 4. When the screen displays Enter number, use the dialing keys to enter a number (up to 30 digits). f Press qCID or pDIR to move the cursor to the left or right. f Press MUTE/DELETE to erase a digit. f Press and hold MUTE/DELETE to erase all digits. f Press and hold REDIAL/PAUSE to enter a three-second dialing pause (a P
appears).
-ORCopy a number from the redial list by pressing REDIAL/PAUSE. Then, press qCID, pDIR or REDIAL/PAUSE repeatedly to find the desired number. Press MENU/SELECT to copy the number. 5. Press MENU/SELECT to move on to the name. f The screen shows Number repeated if the number is already in the
block list. You cannot save the same number twice.
6. When the screen displays Enter name, use the dialing keys to enter a name (up to 15 characters). Press a key repeatedly until the desired character appears. The first character of every word is capitalized. f Press qCID or pDIR to move the cursor to the left or right. f Press 0 to add a space. f Press MUTE/DELETE to erase a character. f Press and hold MUTE/DELETE to erase all characters. f Press TONE to change the next letter to upper or lower case.
7. Press MENU/SELECT to store your block entry.
NOTES:
f Numbers saved in your directory can also be saved to the block list. f If you save a block entry that has already been saved to the allow list, the entry in the allow list will be removed.
50

Smart call blocker
Call block settings
Review block list: 1. Press CALL BLOCK on the handset when it is not in use.
-ORPress MENU/SELECT to enter the main menu when the handset is not in use. Press qCID or pDIR to scroll to Smart call blk, then press MENU/SELECT. 2. Press qCID or pDIR to scroll to Block list, and then press MENU/SELECT. 3. Press MENU/SELECT to choose Review. 4. Press qCID or pDIR to browse through the block entries.
NOTE: List empty appears if there are no block entries.
51

Smart call blocker
Call block settings
Save a caller ID log entry to block list: 1. Search for the desired caller ID log entry (see Review the caller ID log on
page 38). 2. When the desired entry displays, press MENU/SELECT. 3. Press qCID or pDIR to scroll to To Block list, then press
MENU/SELECT. 4. The handset displays Enter number. Use the dialing keys to edit the number,
when necessary. f Press qCID or pDIR to move the cursor to the left or right. f Press MUTE/DELETE on the handset to backspace and erase
a digit. f Press and hold MUTE/DELETE to erase the entire entry. f Press and hold REDIAL/PAUSE to insert a three-second dialing pause (a P
appears). 5. Press MENU/SELECT to move to the name. The screen displays Enter
name. 6. Use the dialing keys to add or edit the name.
f Press qCID or pDIR to move the cursor to the left or right. f Press 0 to add a space. f Press MUTE/DELETE to erase a character. f Press and hold MUTE/DELETE to erase all characters. f Press TONE to change the next letter to upper or lower case. 7. Press MENU/SELECT when done and the screen shows Saved.
52

Smart call blocker
Call block settings
Edit a block entry: 1. Search for the desired entry in the block list (see Review block list on
page 51). 2. When the desired entry displays, press MENU/SELECT. The screen displays
Enter number along with the phone number to be edited. If you only want to edit the name, skip to Step 4. 3. To edit the number: f Use the dialing keys to enter digits. f Press qCID or pDIR to move the cursor to the left or right. f Press MUTE/DELETE on the handset to erase a digit. f Press and hold MUTE/DELETE to erase
all digits. f Press and hold REDIAL/PAUSE to enter a three-second dialing pause (a P
appears). 4. Press MENU/SELECT to move on to the name. The screen displays Enter
name along with the name to be edited. 5. To edit the name:
f Use the dialing keys to enter characters. f Press qCID or pDIR to move the cursor to the left or right. f Press 0 to add a space. f Press MUTE/DELETE to erase a character. f Press and hold MUTE/DELETE to erase all characters. f Press TONE to change the next letter to upper or lower case. 6. Press MENU/SELECT to save the entry. The screen displays Saved.
53

Smart call blocker
Call block settings
Delete a block entry: 1. Search for the desired entry in the block list (see Review block list on
page 51). 2. When the desired entry displays, press MUTE/DELETE on the handset. The
screen shows Delete entry?. 3. Press MENU/SELECT to confirm. The screen show Deleting…, and the next
entry displays. You cannot retrieve a deleted entry. Delete all block entries:

1. Press CALL BLOCK on the handset when it is not in use.
   -ORPress MENU/SELECT to enter the main menu when the handset is not in use. Press qCID or pDIR to scroll to Smart call blk, then press MENU/SELECT. 2. Press qCID or pDIR to scroll to Block list, and then press MENU/SELECT. 3. Press qCID or pDIR to highlight Delete all, then press MENU/SELECT. The screen shows Delete all?. 4. Press MENU/SELECT again to confirm. The screen displays Deleting. There is a confirmation tone.
   54

Smart call blocker
Call block settings
Allow list
Add numbers that you want to allow their calls to get through to you. The allow list stores up to 200 entries.
Add an allow entry:
1. Press CALL BLOCK on the handset when it is not in use. -ORPress MENU/SELECT to enter the main menu when the handset is not in use. Press qCID or pDIR to scroll to Smart call blk, then press MENU/SELECT.
2. Press qCID or pDIR to scroll to Allow list, and then press MENU/SELECT.
3. Press qCID or pDIR to scroll to Add new entry, then press MENU/SELECT.
4. When the screen displays Enter number, use the dialing keys to enter a number (up to 30 digits). f Press qCID or pDIR to move the cursor to the left or right. f Press MUTE/DELETE to erase a digit. f Press and hold MUTE/DELETE to erase all digits. f Press and hold REDIAL/PAUSE to enter a three-second dialing pause (a P appears).
-ORCopy a number from the redial list by pressing REDIAL/PAUSE. Then, press qCID, pDIR or REDIAL/PAUSE repeatedly to find the desired number. Press MENU/SELECT to copy the number.
5. Press MENU/SELECT to move on to the name. f The display shows Number repeated if the number is already in the allow list. You cannot save the same number twice.
6. When the screen displays Enter name, use the dialing keys to enter a name (up to 15 characters). Press a key repeatedly until the desired character appears. The first character of every word is capitalized. f Press qCID or pDIR to move the cursor to the left or right. f Press 0 to add a space. f Press MUTE/DELETE to erase a character. f Press and hold MUTE/DELETE to erase all characters. f Press TONE to change the next letter to upper or lower case.
7. Press MENU/SELECT to store your allow entry.
NOTES:
f Numbers saved in your directory can also be saved to the allow list. f If you save an allow entry that has already been saved to the block list, the entry in the block list will be removed.
55

Smart call blocker
Call block settings
Review allow list: 1. Press CALL BLOCK on the handset when it is not in use.
-ORPress MENU/SELECT to enter the main menu when the handset is not in use. Press qCID or pDIR to scroll to Smart call blk, then press MENU/SELECT. 2. Press qCID or pDIR to scroll to Allow list, and then press MENU/SELECT. 3. Press MENU/SELECT to choose Review. 4. Press qCID or pDIR to browse through the allow entries.
NOTE: List empty appears if there are no allow entries.
56

Smart call blocker
Call block settings
Save a caller ID log entry to allow list: 1. Search for the desired caller ID log entry (see Review the caller ID log on
page 38). 2. When the desired entry displays, press MENU/SELECT. 3. Press qCID or pDIR to scroll to To Allow list, then press MENU/SELECT. 4. The handset displays Enter number. Use the dialing keys to edit the number,
when necessary. f Press qCID or pDIR to move the cursor to the left or right. f Press MUTE/DELETE on the handset to backspace and erase
a digit. f Press and hold MUTE/DELETE to erase the entire entry. f Press and hold REDIAL/PAUSE to insert a three-second dialing pause (a P
appears). 5. Press MENU/SELECT to move to the name. The screen displays Enter
name. 6. Use the dialing keys to add or edit the name.
f Press qCID or pDIR to move the cursor to the left or right. f Press 0 to add a space. f Press MUTE/DELETE to erase a character. f Press and hold MUTE/DELETE to erase all characters. f Press TONE to change the next letter to upper or lower case. 7. Press MENU/SELECT when done and the screen shows Saved.
57

Smart call blocker
Call block settings
Edit an allow entry: 1. Search for the desired entry in the allow list (see Review allow list on
page 56). 2. When the desired entry displays, press MENU/SELECT. The screen displays
Enter number along with the phone number to be edited. If you only want to edit the name, skip to Step 4. 3. To edit the number: f Use the dialing keys to enter digits. f Press qCID or pDIR to move the cursor to the left or right. f Press MUTE/DELETE on the handset to erase a digit. f Press and hold MUTE/DELETE to erase all digits. f Press and hold REDIAL/PAUSE to enter a three-second dialing pause (a P
appears). 4. Press MENU/SELECT to move on to the name. The screen displays Enter
name along with the name to be edited. 5. To edit the name:
f Use the dialing keys to enter characters. f Press qCID or pDIR to move the cursor to the left or right. f Press 0 to add a space. f Press MUTE/DELETE to erase a character. f Press and hold MUTE/DELETE to erase all characters. f Press TONE to change the next letter to upper or lower case. 6. Press MENU/SELECT to save the entry. The screen displays Saved.
58

Smart call blocker
Call block settings
Delete an allow entry: 1. Search for the desired entry in the allow list (see Review allow list on
page 56). 2. When the desired entry displays, press MUTE/DELETE on the handset. The
screen shows Delete entry?. 3. Press MENU/SELECT to confirm. The screen show Deleting…, and the next
entry displays. You cannot retrieve a deleted entry. Delete all allow entries:

1. Press CALL BLOCK on the handset when it is not in use.
   -ORPress MENU/SELECT to enter the main menu when the handset is not in use. Press qCID or pDIR to scroll to Smart call blk, then press MENU/SELECT. 2. Press qCID or pDIR to scroll to Allow list, and then press MENU/SELECT. 3. Press qCID or pDIR to highlight Delete all, then press MENU/SELECT. The screen shows Delete all?. 4. Press MENU/SELECT again to confirm. The screen displays Deleting…. There is a confirmation tone.
   59

Smart call blocker
Call block settings
Star name list There are many organizations like schools, medical offices, and pharmacies that use robocalls to communicate important information to you. Robocall uses an autodialer to deliver pre-recorded messages. By entering the name of the organizations into the star name list, it ensures these calls will ring through when you only know the caller names but not their numbers. If the first 15 characters of the incoming caller ID’s name match a name saved in your star name list, the call will get through and ring. The star name list stores up to 10 names. Add a star name entry: 1. Press CALL BLOCK on the handset when it is not in use.
-ORPress MENU/SELECT to enter the main menu when the handset is not in use. Press qCID or pDIR to scroll to Smart call blk, then press MENU/SELECT. 2. Press qCID or pDIR to scroll to Star name list, and then press MENU/SELECT. 3. Press qCID or pDIR to scroll to Add new entry, then press MENU/SELECT. 4. When the screen displays Enter name, use the dialing keys to enter a name (up to 15 characters). Press a key repeatedly until the desired character appears. The first character of every word is capitalized. f Press qCID or pDIR to move the cursor to the left or right. f Press 0 to add a space. f Press MUTE/DELETE to erase a character. f Press and hold MUTE/DELETE to erase all characters. f Press TONE to change the next letter to upper or lower case. 5. Press MENU/SELECT to store your star name entry. The display shows Name repeated if the name is already in the star name list. You cannot save the same name twice.
60

Smart call blocker
Call block settings
Review star name list: 1. Press CALL BLOCK on the handset when it is not in use.
-ORPress MENU/SELECT to enter the main menu when the handset is not in use. Press qCID or pDIR to scroll to Smart call blk, then press MENU/SELECT. 2. Press qCID or pDIR to scroll to Star name list, and then press MENU/SELECT. 3. Press MENU/SELECT to choose Review. 4. Press qCID or pDIR to browse through the star name entries.
NOTE: List empty appears if there are no star name entries.
Save a caller ID log entry to star name list: 1. Search for the desired caller ID log entry (see Review the caller ID log on
page 38). 2. When the desired entry displays, press MENU/SELECT. 3. Press qCID or pDIR to scroll to To Star name, then press MENU/SELECT. 4. The handset displays Star this name?, and the caller ID name of the caller. 5. Press MENU/SELECT, and the screen shows Saved.
Edit a star name entry: 1. Search for the desired entry in the star name list (see Review star name
list above). 2. When the desired entry displays, press MENU/SELECT. The screen displays
Enter name along with the name to be edited. 3. To edit the name:
f Use the dialing keys to enter characters. f Press qCID or pDIR to move the cursor to the left or right. f Press 0 to add a space. f Press MUTE/DELETE to erase a character. f Press and hold MUTE/DELETE to erase all characters. f Press TONE to change the next letter to upper or lower case. 4. Press MENU/SELECT to save the entry. The screen displays Saved.
61

Smart call blocker
Call block settings
Delete a star name entry: 1. Search for the desired entry in the star name list (see Review star name
list on page 61). 2. When the desired entry displays, press MUTE/DELETE on the handset. The
screen shows Delete entry?. 3. Press MENU/SELECT to confirm. The screen show Deleting…, and the next
entry displays. You cannot retrieve a deleted entry. Delete all star name entries: 1. Press CALL BLOCK on the handset when it is not in use.
-ORPress MENU/SELECT to enter the main menu when the handset is not in use. Press qCID or pDIR to scroll to Smart call blk, then press MENU/SELECT. 2. Press qCID or pDIR to scroll to Star name list, and then press MENU/SELECT. 3. Press qCID or pDIR to highlight Delete all, then press MENU/SELECT. The screen shows Delete all?. 4. Press MENU/SELECT again to confirm. The screen displays Deleting…. There is a confirmation tone.
62

Smart call blocker
Call block settings
Screening announcement If you have set profile to screen all unknown calls (Screen unknown) or screen robocalls (Screen robot), the callers of the following incoming call categories will hear a screening announcement. f Calls that are “out of area” or with numbers set to “Private”. f Calls with numbers that are not on your directory, allow list, or block list, or
with absent caller ID number. f Calls with caller ID names that are not on your star name list. The are two default screening announcements for screening unknown calls and screening robocalls. Screening with caller name – “Hello. Calls to this number are being screened by Smart call blocker. Please say your name after the tone, then press pound.”
– This default announcement is played if you have set profile to screen all unknown calls.
-ORScreening without caller name – “Hello. Calls to this number are being screened by Smart call blocker. If you’re a family member, friend or invited caller, please press pound to be connected. If you’re a solicitor, please hang up now.”
– This default announcement is played if you have set profile to screen robocalls.
You can use these announcements, or record your own name to replace “this number” in the announcements. Please refer to Record your name for all screening announcements on page 64.
NOTE: For details of Smart call blocker’s profile setting, see Set profile on page 48.
63

Smart call blocker
Call block settings
Play your current announcement of screening with caller name: 1. Press CALL BLOCK on the handset when it is not in use.
-ORPress MENU/SELECT to enter the main menu when the handset is not in use. Press qCID or pDIR to scroll to Smart call blk, then press MENU/SELECT. 2. Press qCID or pDIR to scroll to Screening annc, then press MENU/SELECT. 3. Press qCID or pDIR to scroll to Play annc, then press MENU/SELECT. 4. Press MENU/SELECT again to select w/ Caller name.
Play your current announcement of screening without caller name: 1. Press CALL BLOCK on the handset when it is not in use.
-ORPress MENU/SELECT to enter the main menu when the handset is not in use. Press qCID or pDIR to scroll to Smart call blk, then press MENU/SELECT. 2. Press qCID or pDIR to scroll to Screening annc, then press MENU/SELECT. 3. Press qCID or pDIR to scroll to Play annc, then press MENU/SELECT. 4. Press qCID or pDIR to scroll to w/o Caller name, then press MENU/SELECT.
Record your name for all screening announcements: 1. Press CALL BLOCK on the handset when it is not in use.
-ORPress MENU/SELECT to enter the main menu when the handset is not in use. Press qCID or pDIR to scroll to Smart call blk, then press MENU/SELECT. 2. Press qCID or pDIR to scroll to Screening annc, then press MENU/SELECT. 3. Press MENU/SELECT to select Rec your name. The system announces, “Record after the tone. Press 5 when you are done.” 4. Speak towards the handset to record your name. Press 5 to end recording. To listen to the announcement with your recorded name again, scroll to Play annc and press MENU/SELECT.
64

Smart call blocker
Call block settings
Reset all your screening announcements: 1. Press CALL BLOCK on the handset when it is not in use.
-ORPress MENU/SELECT to enter the main menu when the handset is not in use. Press qCID or pDIR to scroll to Smart call blk, then press MENU/SELECT. 2. Press qCID or pDIR to scroll to Screening annc, then press MENU/SELECT. 3. Press qCID or pDIR to scroll to Reset annc, then press MENU/SELECT. The screen shows Reset annc?. Press MENU/SELECT again to confirm. The screen shows Annc reset. before returning to the previous menu. Your name will be deleted from all the screening announcements, and the telephone will use the default screening announcements described on page 63.
65

Smart call blocker
Allowed calls
If Smart call blocker is on, the following types of incoming calls can get through to you and ring on your telephone system: f Calls with numbers saved in your allow list. f Calls with numbers saved in your directory, but not on your block list. f Calls with caller ID names saved in your star name list.
NOTES: f When Smart call blocker is off, all incoming calls will ring on your telephone system, including calls with numbers
saved in the block list. f Allow unknown is the default profile setting. If you have not selected another profile, all unknown calls will
ring. However, the caller’s numbers, if available, will not be saved to the allow list. If you want to save the caller’s number to your allow list or block list, you can retrieve the number from caller ID log and save it to the allow list or block list. See Save a caller ID log entry to the block list on page 52 and Save a caller ID log entry to the allow list on page 57. If you want to retrieve the name from caller ID log and save it to the star name list. See Save a caller ID log entry to the star name list on page 61.
66

Smart call blocker
Blocked calls
If Smart call blocker is on, incoming calls with numbers saved in your block list will not ring. The telephone plays the block announcement “Calls to this number are being screened by Smart call blocker. The number you are calling is not accepting your call. Please hang up.” to the caller, and the call will be terminated.
NOTES: f When Smart call blocker is off, all incoming calls will ring on your telephone system, including calls with numbers
saved in the block list. f If you have set profile to Block unknown, all unknown calls will be rejected. However, the caller’s numbers, if
available, will not be saved to the block list. If you want to save the caller’s number to the block list, you can retrieve the number from caller ID log and save it to the block list. See Save a caller ID log entry to the block list on page 52. You can also retrieve the number and save it to your allow list. See Save a caller ID log entry to the allow list on page 57. If you want to retrieve the name from caller ID log and save it to the star name list. See Save a caller ID log entry to the star name list on page 61. f The telephone can respond to remote access code while it is playing the block announcement. This allows you to access your answering system from an unknown number remotely. See Remote access on page 84.
67

Smart call blocker
Screen unknown calls
If Smart call blocker is on, and you have set profile to screen unknown calls, the telephone plays a screening announcement to the caller when receiving the following incoming calls. It asks the caller to respond before putting the call through to you.
f Incoming calls with numbers that are “out of area” or with numbers set to “Private”;
f Incoming calls with absent caller ID numbers;
f Incoming calls with numbers that are not in your directory, allow list, nor block list; or
f Incoming calls with names that are not in your star name list.
Screen calls and ask for caller names When screening a call, the telephone announces to the caller, “Hello. Calls to this number are being screened by Smart call blocker. Please say your name after the tone, then press pound.” After the caller completes the request, the telephone announces to the caller “Please wait a moment while your call is connected.”. The telephone starts ringing and announces the caller’s name. The telephone screen displays Screened call and you can pick up the call. The telephone will then ask whether you want to answer or reject the call, or to forward the call to the answering system.
NOTES:
f You can set Smart call blocker to screen and filter all unknown calls. You can easily add incoming phone numbers to your allow list and block list. This allows you to build up your lists of allowed and blocked numbers, and Smart call blocker will know how to deal with these calls when they come in again.
f The telephone announces to the caller with “Hello. Calls to this number are being screened by Smart call blocker…” If you have recorded your name in the screening announcements, your recorded name will replace “this number” in the announcements. See Screening announcement on page 63.
f If the caller hangs up before the call is screened, or without leaving his/her name while the call is being screened, the call will be logged as missed call in the caller ID log.
f While a call is being screened, you can press PHONE/FLASH or /SPEAKER to stop screening and answer the call.
f After the telephone screened a call, and is ringing and announcing the caller’s name, you can press OFF/CANCEL to mute the ringer, or press CALL BLOCK to reject the call directly.
f After you picked up a screened call and the telephone is announcing the screening options, you can press OFF/CANCEL to hang up the call.
f If Smart call blocker is on and you receive a call waiting call: – Smart call blocker will not screen a call waiting call without number while on a call. You can press PHONE/FLASH or /SPEAKER to take the new call. – After you have picked up a screened call, the telephone checks whether the call waiting number is in the directory, block list or allow list. It also checks whether the caller name is in the star name list. After that, The telephone then displays the caller ID information or “Blocked call” accordingly. You can press PHONE/FLASH or /SPEAKER to take the new call, or press CALL BLOCK on the handset to block it. – While the telephone is screening a call, the new call will be ignored and logged as missed call in the caller ID log.
f Robocalls are unable to respond to the screening announcement, and therefore, will not get through and ring. If you want to allow some robocalls to get through, save their names in the star name list. See page 60.
f The telephone can respond to remote access code while it is playing the screening announcement. This allows you to access your answering system from an unknown number remotely. See Remote access on page 84.
68

Smart call blocker
Screen unknown calls
Screened call options After the telephone screen a call and starts ringing, the screen displays Screened call. Press PHONE/FLASH or /SPEAKER to pick up the call. If you have turned on the caller ID announce feature, the telephone announces “Call from…” and the caller’s name. After you picked up the call, the telephone announces “To answer the call, press 1. To answer and always allow this number, press 2. To block this number, press 3. To send this call to the answering system, press 4. To repeat these options, press ”. Allow this call once: f Press 1 to answer the call. The telephone number will not be added to your
allow list. Always allow this call: f Press 2 to answer the call. The telephone number will be added to your
allow list. Block this call: f Press 3 or CALL BLOCK to block the call. The telephone plays the block
announcement “The number you are calling is not accepting your call. Please hang up.” to the caller. The telephone number will be added to your block list. Send this call to the answering system: f Press 4 to forward the call to the answering system. End this call: f If you do not want to take the call, press OFF/CANCEL to end the call.
NOTES: f For calls that are “out of area”, “Private”, or without caller ID, only options 1 and 4 will be available. The telephone
announces “To answer the call, press 1. To send this call to the answering system, press 4. To repeat these options, press ”. f If you select option 4 to send the call to the answering system, the caller can leave a message even if the answering system is off.
69

Smart call blocker
Screen robocalls
If Smart call blocker is on, and you have set profile to screen robocalls, the telephone plays a screening announcement to the caller when receiving the following incoming calls. It asks the caller to press the pound key (#) before putting the call through to you. f Incoming calls with numbers that are “out of area” or with numbers set to
“Private”; f Incoming calls with absent caller ID numbers; f Incoming calls with numbers that are not in your directory, allow list, nor
block list; or f Incoming calls with names that are not in your star name list.
Screen calls without asking for caller names When screening a call, the telephone announces to the caller, “Hello. Calls to this number are being screened by Smart call blocker. If you’re a family member, friend or invited caller, please press pound to be connected. If you’re a solicitor, please hang up now.” After the caller presses the pound key (#), the telephone announces to the caller “Please wait a moment while your call is connected.”. The telephone starts ringing, and you can answer the call. This option is suitable for you to filter calls that uses autodialers to deliver pre-recorded messages, for example, robocalls and telemarketing calls.
NOTES: f The telephone announces to the caller with “Hello. Calls to this number are being screened by Smart call blocker…”
If you have recorded your name in the screening announcements, your recorded name will replace “this number” in the announcements. See Screening announcement on page 63. f If the caller hangs up before the call is screened, or without leaving his/her name while the call is being screened, the call will be logged as missed call in the caller ID log.
f While a call is being screened, you can press PHONE/FLASH or /SPEAKER to stop screening and answer the call.
f If Smart call blocker is on and you receive a call waiting call: – Smart call blocker will not screen a call waiting call without number while on a call. You can press PHONE/FLASH or /SPEAKER to take the new call. – After you have picked up a screened call, the telephone checks whether the call waiting number is in the directory, block list or allow list. It also checks whether the caller name is in the star name list. After that, The telephone then displays the caller ID information or “Blocked call” accordingly. You can press PHONE/FLASH or /SPEAKER to take the new call, or press CALL BLOCK on the handset to block it. – While the telephone is screening a call, the new call will be ignored and logged as missed call in the caller ID log.
f Robocalls are unable to respond to the screening announcement, and therefore, will not get through and ring. If you want to allow some robocalls to get through, save their names in the star name list. See page 60.
f The telephone can respond to remote access code while it is playing the screening announcement. This allows you to access your answering system from an unknown number remotely. See Remote access on page 84.
70

Smart call blocker
Option while on a call
When you are on a call and speaking to the caller, and you do not want to continue the call, you can press the CALL BLOCK button on the handset to end the call. The telephone plays the block announcement “The number you are calling is not accepting your call. Please hang up.” to the caller, and the call will be terminated. The caller’s number will be added to your block list. f Press CALL BLOCK on the handset. The screen
displays Block and end? and the caller’s number, if available. Press MENU/SELECT to end the call.
NOTES: f The caller’s number, if available, will be saved to the block list. The screen displays Added to block list after
pressing CALL BLOCK on the handset. If caller’s number is not available, the screen displays No number to block.. f You can press CALL BLOCK on the handset to end the call even if Smart call blocker is turned off.
71

Answering system
Answering system settings

Use the answering system menu of a system handset to set up the announcement message, turn on or off
the answering system or message alert tone, activate
call screening, or change the number of rings, or remote access code. If you turn off the answering system and you
change any setting in the answering system setup menu, the
answering system automatically turns on again.

Play messages ECO

1. When the handset is in idle mode, press MENU/SELECT to enter the main menu.
2. Press qCID or pDIR to scroll to Answering sys, then press MENU/SELECT.

Announcement
Your outgoing announcement plays when calls are answered by the answering system.

The telephone has a default outgoing announcement, “Hello. Please leave a message after the tone.” You can use this announcement, or record your own.

You can record an announcement up to 90 seconds. The system does not record any announcement shorter than two seconds.

To record a new outgoing announcement:

1. When the handset is in idle mode, press MENU/SELECT to enter the main menu.

2. Press qCID or pDIR to scroll to Answering sys, then press

MENU/SELECT.

Announcement

3. Press MENU/SELECT again to select Announcement.

4. The handset displays Play [2] Del [3] Rec [7] and it

ECO

announces, “To play, press 2. To record, press 7.” Press 7 to

record. The handset announces, “Record after the tone.

Press 5 when you are done.”

5. After the tone, speak towards the handset or telephone base microphone.

Press 5 to end recording. The newly recorded announcement automatically

plays.

To listen to the recorded announcement again on the handset, wait after

playback has completed, then press 2.

To reset your outgoing announcement:
1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press qCID or pDIR to scroll to Answering sys, then press
MENU/SELECT.
3. Press MENU/SELECT again to select Announcement.

72

Answering system
Answering system settings
4. The screen displays Play [2] Del [3] Rec [7] and it announces, “To play, press 2. To record, press 7.” Press 3 to delete your recorded announcement. The handset displays Annc deleted and announces, “Announcement deleted.”
When your announcement is reset, the system answers calls with the default announcement, as described above. You cannot delete the default announcement.

Answer on/off
Unless you change it, the answering system is on and ready to record messages. You can turn the answering system off, but if you do so, the answering system does not answer calls and record incoming messages.
To turn the answering system on or off:

Using the telephone base:
· Press /ANSWER ON to turn the answering system on or off. If the answering system is turned on, it announces, “Calls will be answered.” If the answering system is turned off, it announces, “Calls will not be answered.”

Using a handset:
1. When the handset is in idle mode, press MENU/SELECT to enter the main menu.
2. Press qCID or pDIR to scroll to Answering sys, then press MENU/SELECT.
3. Press qCID or pDIR to scroll to Answer on/off, then press MENU/SELECT.
4. Press qCID or pDIR to choose On or Off, then press MENU/SELECT to save the setting. You hear a confirmation tone.
When the answering system is on, the handset shows ANS ON.

Answering sys ECO
Answer on/off ECO
On

NOTE: If the answering system is off and there is an incoming call, the system answers

ECO

after 10 rings and announces, “Please enter your remote access code.” For more

information about remote access codes, see page 75.

73

Answering system
Answering system settings

Call screening
Use this feature to choose whether incoming messages can be heard over the telephone base speaker when they are being recorded. If you turn call screening on, you hear the incoming message. While monitoring an incoming message, you can answer the call by pressing PHONE/FLASH or /SPEAKER on the handset.

To change the setting:
1. When the handset is in idle mode, press MENU/SELECT to enter the main menu.
2. Press qCID or pDIR to scroll to Answering sys, then press MENU/SELECT.
3. Press qCID or pDIR to scroll to Ans sys setup, then press MENU/SELECT.
4. Press MENU/SELECT to select Call screening. 5. Press qCID or pDIR to choose On or Off.
6. Press MENU/SELECT to save the setting.

Answering sys ECO
Ans sys setup ECO
Call screening

ECO
NOTE: For more information on call screening, see pages 78-79.

Number of rings
You can set the answering system to answer an incoming call after 2, 3, 4, 5, or 6 rings. You can also select toll saver, which is explained, as below. Unless you change it, the answering system answers an incoming call after three rings.

To set the number of rings:
1. When the handset is in idle mode, press MENU/SELECT to enter the main menu.
2. Press qCID or pDIR to scroll to Answering sys, then press MENU/SELECT.
3. Press qCID or pDIR to scroll to Ans sys setup, then press MENU/SELECT.
4. Press qCID or pDIR to scroll to # of rings, then press MENU/SELECT.

of rings ECO

3 ECO

74

Answering system
Answering system settings
5. Press qCID or pDIR to scroll and choose among 2, 3, 4, 5, 6 or Toll saver. · Toll saver – the answering system answers a call after two rings when you have new messages, and after four rings when there are no new messages. This feature allows you to check for new messages and avoid paying long distance charges when calling from out of your local area.
6. Press MENU/SELECT to save the setting. You hear a confirmation tone. Press OFF/CANCEL to cancel.

NOTES:
f If you subscribe to voicemail service through your telephone service provider, see Answering system and voicemail indicators on page 77.
f If you set the number of rings for the answering system as two or three rings, the caller ID announce feature may not have enough time to announce the caller’s full information.

Remote access code
To access your answering system remotely from any touch-tone phone, you need to enter a two-digit number (00-99). By default, the remote access code is 19.

To change the remote access code:
1. When the handset is in idle mode, press MENU/SELECT to enter the main menu.
2. Press qCID or pDIR to scroll to Answering sys, then press MENU/SELECT.
3. Press qCID or pDIR to scroll to Ans sys setup, then press MENU/SELECT.
4. Press qCID or pDIR to scroll to Remote code, then press MENU/SELECT.
5. Use the dialing keys to enter a two-digit number. Press MUTE/DELETE to backspace and delete a digit.
6. Press MENU/SELECT to save the setting.

Ans sys setup ECO
Remote code ECO
Remote code 19

ECO

75

Answering system
Answering system settings

Message alert tone
When the message alert tone is set to On, and there is at least one new message, the telephone base beeps every 10 seconds. Unless you change it, the message alert tone is set to off.

There is no audible alert at the handset.

To change the setting:
1. When the handset is in idle mode, press MENU/SELECT to enter the main menu.
2. Press qCID or pDIR to scroll to Answering sys, then press MENU/SELECT.
3. Press qCID or pDIR to scroll to Ans sys setup, then press MENU/SELECT.
4. Press qCID or pDIR to scroll to Msg alert tone, then press MENU/SELECT.
5. Press qCID or pDIR to choose On or Off.
6. Press MENU/SELECT to save the setting.

Msg alert tone ECO
On ECO

NOTES:
f The message alert tone beeps only if all the following conditions are met: – Answering system is on. – Message alert tone setting is on. – There are new messages.
f To temporarily turn off the message alert tone, see page 79.

76

Answering system
About the answering system

Answering system and voicemail indicators
Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system and those left at your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate. Each alerts you to new messages differently.

1 new message

ECO 10:30PM

ANS ON 11/20

f If XX New messages shows on the handset and the message window on the telephone base flashes, there are new messages in the built-in answering system. To listen to messages recorded on your digital answering system, press /PLAY/STOP on the telephone base (page 80).
f If and New voicemail display on the handset, your telephone service provider is indicating that it has new voicemail for you. To listen to your voicemail, dial an access number provided by your telephone service provider, followed by a security code or PIN.
Some telephone service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider. To use your voicemail service rather than the answering system, turn off the answering system. To use the answering system rather than your voicemail service, contact your telephone service provider to deactivate your voicemail service.

NOTE: After reviewing all new messages, the number of old messages appears on the message window.

Using the answering system and voicemail together
You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers, as described below. To learn how to program your voicemail settings, contact your telephone service provider. Then, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.
Set your answering system to answer calls at least 2 rings earlier than your voicemail is set to answer. For example, if your voicemail answers after 6 rings, set your answering system to answer after 4 rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings. In this case, allow 6 seconds per ring when determining the appropriate setting.
77

Answering system
About the answering system
Message capacity The answering system can record up to 99 messages, depending on the length of each message. Individual messages can be up to three minutes, and the maximum recording time is approximately 22 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.
When there are new messages (including memos) on the answering system, the number of messages stored flashes in the message counter. If the answering system has less than three minutes of recording time left, it announces, “Less than three minutes to record,” before message playback at the handset or the telephone base. Rec mem low displays on the handset screen in idle mode. When you turn on the answering system at the telephone base, it announces, “Calls will be answered. Less than three minutes to record.” If the memory is full, the answering system announces, “Memory is full,” before message playback. The handset screen displays Rec mem full in idle mode and the number of messages and F flash alternately in the message counter at the telephone base. Once the memory is full, you cannot turn the answering system back on if it has been turned off, nor can you record new messages until old ones have been deleted. Memory full displays if you want to turn on the answering system on the handset but there is no memory.
Voice prompts The system provides voice prompts to guide you through the setup procedures at the telephone base, message playback, remote access and recording outgoing announcements.
Call screening at the telephone base If the answering system and call screening are on, the announcement and the incoming message broadcast at the telephone base when a call is answered by the answering system. Options while a message is being recorded: f Press pVOL or qVOL on the telephone base to adjust the call screening
volume. f Press /PLAY/STOP to temporarily silence the call screening. f Press /PLAY/STOP to temporarily turn on the call screening if call
screening is set to off.
78

Answering system
About the answering system
Call screening at the handset While a message is being recorded, the handset shows, To screen call… and press [SELECT]. Press MENU/SELECT to screen the call. Options while a message is being recorded: f Press VOLUME q or VOLUME p on the handset to adjust the call
screening volume. f Press OFF/CANCEL to temporarily silence the call screening. f Press MENU/SELECT to temporarily turn on the call screening if call
screening is set to off. f Press /SPEAKER to broadcast the announcement and the incoming
message through the speakerphone. Press again to turn off the peakerphone.
Call intercept While screening a call, you can stop recording and speak to the caller by pressing PHONE/FLASH on the handset.
Base ringer Press q/VOL/p on the telephone base to adjust the ringer volume when the telephone is not in use. You hear a sample of the ringer while adjusting the volume. The telephone base announces, “Base ringer is off,” when you set the volume to 0.
Temporarily turning off the message alert tone If the new message alert tone is turned on, the telephone base beeps every 10 seconds when there are new or missed messages. Pressing any telephone base key (except /HANDSET LOCATOR) temporarily silences the message alert tone. If you press X/DELETE when in idle mode to temporarily turn off the message alert tone, there is a voice prompt directing you to press X/DELETE again to delete all old messages. The message alert tone is temporarily off. Only press X/DELETE a second time if you wish to erase all old messages in your answering system. The message alert tone resumes when you receive another message.
79

Answering system
Message playback

You can listen to messages at the telephone base or on a cordless handset.
When playback begins, the total number of messages is announced. Before
each message, you hear the day and time of the recording. If the date and time are not set, you hear, “Time and date not set,” before playback. After the last
message, you hear, “End of messages.” If the recording time is less than three minutes, you hear, “Less than three minutes to record,” (see Message capacity
on page 78).

To listen to messages at the telephone base:

Press /PLAY/STOP on the telephone base to listen to the messages. The system announces the number of messages, then begins playback. If you have new messages, you hear only the new messages in chronological order. If there are no new messages, the system plays back all old messages (in chronological order). Press /PLAY/STOP again to end the message playback.

Play messages ECO
01 New 01 Old

To listen to messages on a cordless handset:

ECO

1. When the handset is in idle mode, press MENU/SELECT to enter the main menu.
2. Press MENU/SELECT again to select Play messages.

Repeat Del Skip

[4] [3] [6]

f If there are only new or only old messages, they will play automatically.
The system announces the number of messages, then

ECO 10:30PM

ANS ON 11/20

begins playback. The message seq

References

• Official AT&T® Telephone Store for Home & Small Offices
• Homepage | ENERGY STAR
• Official AT&T® Telephone Store for Home & Small Offices
• Compatibility Finder - AT&T® Telephone Store

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>