Jam TWS Exec HX-EP625 Instruction Manual

: June 7, 2024
: JAM

Table of Contents

CONTENTS
CONTROLS
SET UP
CONNECT BOTH EARBUDS
CONNECT 1 EARBUD
TURNING OFF YOUR EARBUDS
USING YOUR PORTABLE CHARGING CASE
LED INDICATORS
TROUBLESHOOTING
BASIC FUNCTIONS
- MUSIC
LEGAL INFORMATION
IMPORTANT SAFETY INSTRUCTIONS
WARNING:
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

TWS
Exec
HX-EP625
Instruction Book

CONTROLS

Jam TWS Exec HX-EP625-

A – Touch controls (Power on/off / Play / Pause / Forward / Backward)
B – Earbud status light
C – Earbud charging contacts
D – USB charging port – to charge the portable case
E –Microphones (there are two on each earbud)

SET UP

Jam TWS Exec HX-EP625-SET UP

CHARGING YOUR EARBUDS

To charge your earbuds, place them into the portable case. The red LEDs on the earbuds show that they are charging. If the red LEDs do not appear when placed in the case, adjust the earbuds to make sure they are in line with the charging contacts. When fully charged, the LEDs will shut off. It will take approximately 2 hours to charge.

Jam TWS Exec HX-EP625-CHARGING YOUR PORTABLE CASE

CHARGING YOUR PORTABLE CASE

Plug the small end of the USB cable into the micro USB port, located on the back of the case. The LEDs on the case will flash blue while charging. When the portable case is fully charged, the four LED lights will remain on. Once the USB cord is unplugged, the lights will turn off.

CONNECT BOTH EARBUDS

Jam TWS Exec HX-EP625 Instruction -

STEP 1 – TURNING ON THE EARBUDS

Your earbuds will automatically turn on when taken out of the portable charging case. If you need to turn them on manually, you can press and hold the touch sensor for 5 seconds on both earbuds.

STEP 2 – CONNECTING THE EARBUDS TO EACH OTHER

When you take the earbuds out of their case, they will automatically sync to each other. The LEDs on the left earbud will flash blue and red alternatively. You will also hear a series of tones. Your earbuds are now in pairing mode and searching for a Bluetooth® device to connect to.
When you take the earbuds out of their case, they will automatically sync to each other. The LEDs on the left earbud will flash blue and red alternatively. You will also hear a series of tones. Your earbuds are now in pairing mode and searching for a Bluetooth® device to connect to.

Jam TWS Exec HX-EP625 Instruction - EACH OTHER

If your earbuds don’t sync to each other automatically, tap both earbuds two times at the same time on the touch sensors. This will put your earbuds into sync mode, and the LEDs will flash blue and red alternatively. Your earbuds should now be connected and are in pairing mode and searching for a Bluetooth device to connect to.

Jam TWS Exec HX-EP625 Instruction - Bluetooth device to
connect

STEP 3 – CONNECTING TO A DEVICE
Enable Bluetooth® on your device. From the Bluetooth® menu, select “JAM TWS Exec”. When the device and TWS Exec are connected, you will hear a tone and the LEDs on the earbuds will slow flash blue. This means the pairing is complete.
To disconnect from all connected devices and reset pairing, place both earbuds in the charging case and quickly tap the touch sensors on both earbuds 3 times, at the same time. The LEDs will flash purple 3 times. Your earbuds are now disconnected from the previously connected device and will need to be paired again before using them.

CONNECT 1 EARBUD

Use the left or the right earbud independently. This is a great option if you want to hear your surroundings as well as your music. Jam TWS Exec HX-
EP625-CONNECT 1 EARBUD

STEP 1 – TURNING ON THE EARBUD
Your earbud will automatically turn on when taken out of the portable charging case. If you need to turn it on manually, you can press and hold the touch sensor for 5 seconds on the earbud.

STEP 2 – PAIRING MODE
Once a single earbud is taken out of the case or manually turned on, it should enter into pairing mode.
The LED will flash red and blue and you will hear a series of tones. This will indicate your earbud is in pairing mode. If it does not enter pairing mode automatically, place the earbud back in the charging case for 2 seconds and then remove it again to enter pairing mode.

Jam TWS Exec HX-EP625 Instruction - Bluetooth device to
connect

STEP 3 – CONNECTING TO A DEVICE
Enable Bluetooth®on your device. From the Bluetooth® menu, select “JAM TWS Exec”.
When the device and TWS Exec are connected, you will hear a tone, and the LED will slowly flash blue.
This means the pairing is complete.

TURNING OFF YOUR EARBUDS

To turn off your earbuds, place your earbuds back in your case, or press and hold the touch sensors on both earbuds for 5 seconds. We recommend keeping your earbuds in the charging case when not in use.

USING YOUR PORTABLE CHARGING CASE

With a full charge, your portable charging case will give your earbuds 25 extra hours, giving you up to 32 hours total of listening time.

Jam TWS Exec HX-EP625-USING YOUR PORTABLE

LED INDICATORS

Solid red	Charging
LED off	Charging complete

EARBUDS IN CHARGING CASE

Flashing Blue	Charging
4 LEDs on	Charging complete

EARBUDS IN USE

Flashing red and blue
alternatively| Earbuds are sync with each
other and in pairing mode
---|---
Slow flash blue| Earbuds are paired with a device

EARBUDS IN MONO USE

Flashing red and blue
alternatively| The earbud is in pairing mode and searching for a device
---|---
Slow flash blue| The earbud is paired with a device

TROUBLESHOOTING

Disconnect and forget the TWS Exec on your Bluetooth® device. Please view the device instruction manual for instructions on how to forget a device.
Turn off Bluetooth® on your device.
Make sure earbuds are in the charging case.
Quickly tap the touch sensors on both earbuds 3 times, at the same time. This will reset your earbuds.
Remove both earbuds from the charging case.
Earbuds will automatically go into pairing mode once they are taken out of the case. The LED on the left earbud will flash red and blue alternatively. This means they are ready to pair.
Turn on Bluetooth® on your device.
Pair to “JAM TWS Exec”
Earbuds not disconnecting from your device? The TWS Exec earbuds may automatically connect to your device if put in a charging case that has no battery left. For the best experience, periodically charge the case to ensure it always has battery life.

BASIC FUNCTIONS

MUSIC

Play/Pause	Press either touch sensor button once
Forward Track	If using both earbuds, tap the touch sensor twice on the right

earbud. If using one earbud, tap the touch sensor twice of the earbud in use
BackTrack| If using both earbuds, tap the touch sensor twice on the left earbud. Note that backtrack does not function when using only one earbud

CALLS

Pick up a call	Tap either touch sensor once
Decline a call	Press and hold either touch sensor for 2 seconds
End a call	Tap either touch sensor once
Take a second incoming call	Tap either touch sensor once
Decline a second incoming call	Press and hold either touch sensor for 2

seconds
Swap between 2 calls| Press and hold either touch sensor for 2 seconds

OTHER

Activate Voice Assistant| Quickly press either touch
sensor 3 times
---|---
Turn off earbud| Press and hold touch sensor for 5 seconds or place in charging case
Disconnect all Bluetooth® connections and reset
earbuds| Place both earbuds in the charging case, then quickly tap the touch sensors on both earbuds 3 times, at the same time

LEGAL INFORMATION

READ ALL INSTRUCTIONS BEFORE USE AND SAVE THESE INSTRUCTIONS FOR FUTURE REFERENCE.

FCC Warning:

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference, and
This device must accept any interference received, including interference that may cause undesired operation.

FCC RF Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

ISEDC Caution:

This device complies with Innovation, Science, and Economic Development Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:

This device may not cause interference, and
This device must accept any interference, including interference that may cause undesired operation of the device.

ISEDC RF Exposure Statement:

The device is in compliance with RF exposure guidelines; users can obtain Canadian information on RF exposure and compliance.

1-YEAR LIMITED WARRANTY – US & CANADA
WARRANTY – US & CANADA

JAM warrants this product free from defects in material and workmanship for a period of 1 year from the date of purchase. This warranty does not cover damage caused by misuse or abuse, accident, the attachment of any unauthorized accessory, alteration to the product, or any other conditions whatsoever that are beyond the control of JAM.
For detailed Warranty instructions and information, visit www.jamaudio.com /customer-support/warranty-1yr.
To obtain warranty service on your JAM product, contact a Consumer Relations representative by the telephone number or email address for your country of residence. Please make sure to have the model number of the product available.

For service in the USA
Email:
cservice@jamaudio.com
Tel: 1-888-802-0040
8:30 am–7:00 pm EST Monday–Friday
For service in Canada
Email:
cservice@homedicsgroup.ca
Tel: 1-888-225-7378
8:30am–5:00pm EST Monday–Friday

WARRANTY – UK & EUROPE

JAM warrants this product free from defects in material and workmanship for a period of 2 years from the date of purchase. This warranty does not cover damage caused by misuse or abuse, accident, the attachment of any unauthorized accessory, alteration to the product, or any other conditions whatsoever that are beyond the control of JAM. Distributed in the EU by FKA Brands Ltd, Somerhill Business Park, Tonbridge, TN11 0GP, UK. Tel: 020 3538 0768 Email: uksupport@jamaudio.com.

For Australia:
Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled, subject to the provisions of the Australian Consumer Law, to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled, subject to the provisions of the Australian Consumer Law, to have the Goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This is not a complete statement of your legal rights as a consumer.

For New Zealand:
Our Goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. This guarantee applies in addition to the conditions and guarantees implied by that legislation.
The Warranty
JAM sells its products with the intent that they are free of defects in manufacture and workmanship under normal use and service.
In the unlikely event that your JAM product proves to be faulty within 1 year from the date of purchase due to workmanship or materials only, we will replace it at our own expense, subject to the terms and conditions of this guarantee. The warranty period is limited to 3 months from the date of purchase for products used commercially/professionally.

Terms and Conditions:
In addition to the rights and remedies that you have under the Australian Consumer Law, Consumer Guarantees Act of New Zealand, or any other applicable law and without excluding such rights and remedies warranty against defects:

The Goods are designed to withstand the rigors of normal household use and are manufactured to the highest standards using the highest quality components. Whilst unlikely, if during the first 12 months (3 months commercial use) from their date of purchase from the Supplier (Warranty Period), the Goods prove defective by reason of improper workmanship or materials and none of your statutory rights or remedies apply, we will replace the Goods, subject to the terms and conditions of this warranty.
We do not have to replace the Goods under this Additional Warranty if the Goods have been damaged due to misuse or abuse, accident, the attachment of any unauthorized accessory, alteration to the product, improper installation, unauthorized repairs or modifications, improper use of electrical/power supply, loss of power, malfunction, or damage of an operating part from a failure to provide manufacturer’s recommended maintenance, transportation damage, theft, neglect, vandalism, environmental conditions, or any other conditions whatsoever that are beyond the control of JAM.
that are beyond the control of JAM.
This Warranty does not extend to the purchase of used, repaired, or secondhand products, or to products not imported or supplied HoMedics Australia Pty Ltd, including but not limited to those sold on offshore internet auction sites.
This warranty extends only to consumers and does not extend to Suppliers.
Even when we do not have to replace the Goods, we may decide to do so anyway. In some cases, we may decide to substitute the Goods with a similar alternative product of our choosing. Such decisions are at our absolute discretion.
All such replaced or substituted Goods continue to receive the original Warranty Period (or 3 months, whichever is the longest)
This Additional Warranty does not cover items damaged by normal wear and tear, including but not limited to chips, scratches, abrasions, discoloration, and other minor defects, where the damage has a negligible effect on the operation or performance of the Goods.
This Additional Warranty is limited to replacement or substitution only. As far as the law permits, we will not be liable for any loss or damage caused to property or persons arising from any cause whatsoever and shall have no liability for any incidental, consequential, or special damages.
This warranty is only valid and enforceable in Australia and New Zealand.

Making a Claim:
In order to claim under this Warranty, you must return the goods to the Supplier (place of purchase) for replacement. If this is not possible, please contact our Consumer Relations department by email (cservice@homedics.com.au) or at the address below.

All returned Goods must be accompanied by satisfactory proof of purchase that clearly indicates the name and address of the Supplier, the date and place of purchase, and identifies the product. It is best to provide an original, legible, and unmodified receipt or sales invoice.
You must bear any expense for return of the Goods or otherwise associated with making your claim under this Additional Warranty, .

.Distributed in Australia by HOMEDICS AUSTRALIA PTY LTD, 14 Kingsley Close, Rowville, Victoria 3178. Distributed in New Zealand by Phoenix Distribution NZ Ltd, 7B Orbit Drive, Albany / North Shore 0757, Auckland, New Zealand.

For service in Australia
Email:
cservice@homedics.com.au
Tel: 03-87566500
8:30am–5:00pm AEST Monday–Friday
www.jam-audio.com.au

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USING.

WARNING: Do not place speakers too close to ears. May cause damage to the eardrums, especially in young children.

Use this product only for its intended purpose as described in this manual. Do not use attachments not recommended by JAM.
JAM is not liable for any damage caused to smartphones, iPod/MP3 players, or any other devices.
Do not place or store this product where it can fall or be dropped into a tub or sink without shutting waterproof doors.
Do not place or drop into water or any other liquid without shutting waterproof doors.
Not for use by children. THIS IS NOT A TOY.
Never operate this product if it has a damaged cord, plug, cable, or housing.
Keep away from heated surfaces.
Only set on a dry surface. Do not place on a surface wet from water
or cleaning solvents if waterproof doors are open.

WARNING:

This product has an internal, non-replaceable lithium battery. Please dispose of in accordance with your local, state, province, and country guidelines. Batteries (battery pack or batteries installed) shall not be exposed to excessive heat such as sunshine, fire, or the like.

BATTERY REPLACEMENT
Your speaker includes a rechargeable battery designed to last the lifetime of the product. In the unlikely event that you should require a replacement battery, please contact Consumer Relations, which will supply details of the warranty and out-of-warranty replacement battery service. This product contains small parts that may present a choking hazard for young children.
CAUTION: All servicing of this product must be performed by authorized JAM Audio service personnel only. For a complete user guide and to register your product, visit www.JAMaudio.com (USA), canada.jamaudio.com (Canada), or uk.jamaudio.com/instructionbooks (UK).

To prevent possible hearing damage, do not listen at high volume for long periods.

WEEE EXPLANATION
This marking indicates that this product should not be disposed of with other household wastes throughout the EU.
To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources.

BATTERY DIRECTIVE
This symbol indicates that batteries must not be disposed of in domestic waste as they contain substances that can be damaging to the environment and health. Please dispose of batteries in designated collection points.

Hereby, FKA Brands Ltd, declares that this radio device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. A copy of the Declaration of Conformity can be obtained from uk.JAMaudio.com/DoC.

© 2020 HMDX. All rights reserved. JAM is a registered trademark of HMDX. HMDX is a registered trademark of FKA Distributing Co.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth® IG, Inc. and any use of such marks by HMDX is under license. Jam
TWS Exec HX-EP625-ce