Platinum HEALTH Envyy Sleep to Stand Bed Fixed User Manual
- June 6, 2024
- Platinum Health
Table of Contents
Envy Sleep-to-Stand Bed – Fixed
Operators Manual & Safety Instructions
Envy Sleep-to-Stand Bed (Fixed TwinXL Version Shown)
If your Envy bed does not operate or if you think parts are missing, contact the dealer immediately.
Important Information
READ THE FOLLOWING INFORMATION CAREFULLY BEFORE USING THIS PRODUCT
ELECTRICAL GROUNDING
This product is equipped with a polarized or grounded electrical power cord. The power cord will only fit into a grounded electrical outlet.
Warranty Warning
Do not open any control boxes, remote hand controls, motors, or other
electrical components. The product warranty will be void if these components
are tampered with or altered. Do not attempt to alter component wiring or
adjust, modify the structure of the product in any way. Doing so will void the
warranty. Any repair or replacement of base parts must be performed by
authorized personnel.
Lubrication This product is designed to be maintenance-free. Do not apply lubricant to any part.
Product Ratings
The lift motors are not designed for continuous use. If equipped with massage,
massage motors are also not designed for continuous use. Any attempt of
continuous use will shorten the life expectancy of the product and may void
the warranty.
The recommended weight for the Envyy bed is 600 lb. distributed evenly across
the base. This product is not designed to support or lift this amount in the
head or foot sections alone. It will lift
this amount goes from the chair position to the lift position.
Note: Exceeding the recommended weight restrictions could damage the base
and void the warranty.
For best performance, consumers should enter and exit the bed in the lifted
chair position, or in the flat (horizontal) position. Avoid placing extra
weight on the head or foot section of the base,
including when in the raised position. DO NOT STAND ON THE BED AT ANY TIME.
UL recognized components. CFR 1633 rated.
SMALL CHILDREN AND PETS WARNING
After unboxing the bed, immediately dispose of packing materials as it can
smother small children and pets. To avoid injury, children or pets should
never be allowed to under or on the
bed base. Children should never operate this bed without adult supervision.
PACEMAKER WARNING
This product produces a vibrating sensation. It is possible an individual with
pacemakers may experience a sensation similar to exercise. Consult a physician
for information as to how this may
effect you.
Oxygen
Do not use this base with tent-type oxygen therapy equipment or near explosive
gases
Service Requirements
In the event that service is required, service technicians are not responsible for moving furniture, removing headboards, footboards, or any other items required to perform maintenance on the bed.
PINCH POINT WARNING
During the operation of the bed, gaps (pinch points) are created. A child,
person’s limb, or a pet can become entrapped during use and when the base is
in the raised position. Always keep gap areas (pinch points) clear and keep
limbs on top of the base. Failure to follow this warning could result in
serious injury or death.
ACOUSTICS
There will be some humming sound during the operation. This is normal. The
massage system will emit a minimal tone during operation. This is normal. When
the massage level is increased, motor resonance will intensify accordingly.
This is also normal.
LOCATION ENVIRONMENT
The level of sound experienced during operation is directly related to the
location environment. When a base is located on the hardwood with the massage
feature in operation, a vibrating tone
could be audible. To minimize this resonance, place a piece of carpet or
rubber caster cups under each leg or caster on the base.
WARRANTY ACTIVATION CARD AND REGISTRATION
The Envy Bed has a Warranty Card with the bed serial number on the card. In
order for your warranty to be in force, this card must be mailed within 30
days of the purchase date of the bed. This information is for warranty
purposes only and will be held private and not shared with any other person or
entity. This registers you as the original purchaser and puts the warranty
into immediately.
HAND CONTROL OPERATION
Notice: Please press and hold the “FLAT” button on the remote every time when your Envyy bed re-powers on
FAST AND EASY ASSEMBLY INSTRUCTIONS:
Open box, you will see the components in the picture below:
Take the 4 metal brackets with the bolts and align them to the base where the
A’s are located use the Allen wrench to fasten them to the frame make sure the
bolts are all the way tight
Tighten 4 legs then flip your bed. And slide the
2guardrails
10 YEAR LIMITED WARRANTY
Call 888-236-3044 for Warranty Service
Your New Envyy Bed has a 10 Year Limited Warranty, subject to the terms and
conditions set forth herein.
The Purchaser must show original proof of purchase for the warranty to be
valid.
The decision for repair or replacement of defective parts under this limited
warranty is at the option and sole discretion of the manufacturer.
Year 1: Full Coverage of Parts and Labor (The complete bed including
mattress)
This bed and mattress are warranted by the manufacturer against defects and
workmanship for a period of one year from the date of purchase. During this
time, the manufacturer will repair or replace, at no cost to the original
purchaser, any part found to be defective by the manufacturer. During this
period, the manufacturer through its designated representative ServeCo will
provide In-Home Service by calling
888-236-3044. Please have your original
invoice/receipt in hand when calling with questions and/or requests for
service. Additionally, any mattress that is stained or soiled voids the
warranty for the mattress.
Year 2-10: Full Coverage Mechanical Parts
During years 2 through 10, the manufacturer will offer mechanical replacement
parts for any mechanical base part to be found defective. The purchaser shall
pay all shipping costs for parts and installation labor related to the
delivery and replacement of the defective part.
The manufacturer’s liability is limited to the replacement of the defective
mechanical parts only.
This does not apply to the mattress, fabrics, and foam, electrical components,
lift motors, and massage motors, or wood components. During this period, the
manufacturer or its designated representative will provide in-home service at
customer expense if desired by the customer.
Additional Terms and Conditions
This warranty is void and does not apply:
- To any damage caused by the user
- If any parts are altered
- If damage occurred during transit or by mishandling
- If the product is subjected to physical or electrical abuse or misuse or any acts of nature
- If load capacity is exceeded in accordance with the Owner’s Manual
There shall be no liability on the part of the manufacturer and their
respective parent companies, subsidiaries, divisions or affiliates for any
special, indirect, incidental or consequential damages or other damages claim,
or loss not expressly covered by terms of this Limited Warranty.
