TRISTAR 210604 Perfect Neck Pillow User Guide
- June 6, 2024
- Tristar
Table of Contents
TRISTAR 210604 Perfect Neck Pillow User Guide
Instructions for Use
Back Sleeping
Sleep on the lower side of the pillow with the neck roll underneath your head.
Side Sleeping
Sleep on the higher side of the pillow.
Check Your Alignment and Comfort
Allow your pillow to settle and conform. Assess your comfort and alignment
after lying on the pillow for 30 minutes.
Have someone take front-view and back view photos of you while you’re lying on
the pillow. Look the pictures over to ensure that your neck and spine are in a
straight line.
New Smell
The Contour Perfect Neck Pillow is made from all-new materials and, like a new
car, will have a new product smell. Some are more sensitive to this smell than
others.
You may reduce this smell by removing your pillow from the packaging and
letting the pillow air out before use.
Discoloration
Exposure to fresh air and different lighting might cause the foam to change
colors.
This is normal.
Cleaning
Remove the pillow cover by unzipping it and removing the cover from the pillow. Wash the cover on a gentle cycle and then air dry only. Hand washing preferred for best results.
TO CLEAN COVER:
MACHINE WASH WARM, GENTLE CYCLE
DO NOT BLEACH
TUMBLE DRY GENTLE, MEDIUM HEAT.
DO NOT IRON
TO CLEAN INNER PILLOW:
SPOT CLEAN WITH WATER ONLY
AIR DRY ONLY
DO NOT WASH. DO NOT DRY CLEAN
DO NOT BLEACH. DO NOT IRON.
These statements have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease or health condition.
Inner Pillow Cover: 100% Polyester
Outer Cover:
Top: 59% Polyester, 15% PE, 26% Nylon
Bottom: 58% Polyester, 42% Viscose Rayon (Derived from Bamboo)
Filling: Consisting of 50% Polyurethane foam 50% Polyester Fiberfill
Made in China
Learn How to Achieve a Personalized Custom Fit
It’s So Easy to Create the Perfect, Custom-Fit Pillow
The size and shape of the pillow is a perfect fit for most people right out of the package, but if it’s not, just remove some filling or add some of the extra support filling from the included bag into the head and neck zones.
Ultimately, the most important factors of a perfect fit are spinal alignment and your comfort.
Four Things to Consider When Creating Your Own Perfect Neck Pillow
-
Body Size
A petite person might need to remove some filling to achieve spinal alignment.
A larger person might need to add extra support filling.
-
Sleep Position
-
Type of Mattress
A soft mattress allows you to sink – you will need a thinner pillow to keep your spine aligned.
A firmer mattress keeps you level – you will need a thicker pillow. -
Temperature
Two sides to choose from for year-round comfort
90-Day Money-Back Guarantee
The Contour Perfect Neck Pillow is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing and handling. Follow the instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the unit to us. In the event a replacement unit is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing guarantee, whichever is later. Tristar reserves the right to replace the unit with one of equal or greater value.
Return Policy
If, for any reason, you would like to replace or return the product under the
money-back guarantee, your order number can be used as the return merchandise
authorization number (RMA). If the product was purchased in a retail store,
return the product to the store or use “RETAIL” as the RMA. Return your
product to the address provided below for a replacement, which will incur no
additional processing and handling fees, or for the refund of your purchase
price, less
processing and handling. You are responsible for the cost of returning the
product. You can locate your order number at
www.customerstatus.com. You can call customer
service at 973-287-5147 or email
info@tvcustomerinfo.com for any additional
questions. Pack the product carefully and include in the package a note with
(1) your name, (2) mailing address, (3) phone number, (4) email address, (5)
reason for return, and (6) proof of purchase or order number, and (7) specify
on the note whether you are requesting a refund or replacement. Write the RMA
on the outside of the package.
Send the product to the following return address:
Contour Perfect Neck Pillow
Tristar Products
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5147.
Refund
Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.
Distributed by:
Tristar Products, Inc.
Fairfield, NJ 07004
Made in China
© 2021 Tristar Products, Inc.
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